Sr Executive - Customer Support

Must-haves:
● You need to be excited about the problem that we are trying to solve
● 2+ years of experience as an automation test engineer
● Experience in testing Android/iOS apps and performing UI
automation through Firebase Test Labs and Appium.
● Experience in manual and automation backend API testing through
Postman and Rest Assured
● Experience in any object oriented programming language.
● Ability to give clarity and communicate well with the team.
● Ability to use profiling tools well, getting to root causes of bugs fast
● Ability to pick and work on adjacent technologies if and when
required
● Experience in designing and managing test suites for
aforementioned use cases
● Understanding tech, business, compliance and security
requirements, being able to break down the test cases and
identification of key tests for each.
● Should be assertive about the quality of the product as a
non-negotiable.
● You need to be comfortable working in a remote environment (Good
internet connection and availability on phone is required)

Benefits
1. Work timings - You are the master of your time. However, with great
freedom comes great responsibility. If you have committed something to the
team, we expect that you will give it your best to make sure that commitment
is done and is done on time.
2. Leave policy - Take a leave whenever for whatever reason you want. You
don't need to explain yourself to us.
3. Health insurance for you and your family

Requirement & Job Description

Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders, respond to inquiries, provide general information. You will be a part of the contact team that believes in Delivering Joy through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.

Desired skills & Experience :

Should be a graduate

Should possess Graduation in German Language (Level C2)

If has some international voice experience of minimum 6 months in reputed International BPO would be an added advantage

Should have flair for customer service , Excellent upselling skills

Should be comfortable with Rotational shifts/Offs

Responsible for institutional sales or institutional tie ups.
Responsible for acquiring or generating business through tie-ups with trade associations, government agencies.
Responsible for seting up meetings with government agencies and other related associations
Building alliances with government agencies and associations through cold call.
Candidate should have handled institutional sales and has dealt with governement agencies.
Candidate should have zeal and passion to work in a startup 
Candidate should have ability to generate business through tele sales.

Require to develop a fintech platform from scratch. 

Candidate should have full ownership of the project. Huge learning opportunity  

Looking to hire VBA developers for our client for Mumbai location.

Exp: 2 yrs
Skills: VBA, Data validation Rules, Table manipulation, experience creating power point slide decks

This person MUST have:
- B.E Computer Science or equivalent.
- Demonstrable portfolio of released applications on the Android market with experience in
Android development.
- In-depth knowledge of at least one programming language like Kotlin
- Strong knowledge of how to work with RESTful APIs
- Strong Familiarity with OOP design principles
- Integrate with our backend web services to deliver better and faster user experience
- Strong knowledge of version control (i.e. git, svn, etc.)
- Ability to performance tune and scale applications
- Agile development experience
- Experience working at a software product company is a major plus
- Passion to learn and develop new skills continuously
- Strong sense of ownership in every application they build
- Working with highly collaborative and dynamic team environments

Experience:
- Min 3 year experience
- Startup experience is a must.
Location:
- Remotely, anywhere in India
Timings:
- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically
clients are in California PST Timezone.
Position:
- Full time/Direct

Other Benefits
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12
PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other
incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here
because you love the company. We have only a 15 days notice period.
.

CONTENT WRITER
Why ToneTag :
ToneTag is the largest sound-wave communication technology platform on the
planet that enables payments & proximity customer engagement services in
different sectors like retail, mobility, restaurant ordering, and so on. It harnesses
the power of sound to empower and enrich various businesses around the globe.
ToneTag has touched more than 55 Million consumers & 500,00 merchants in the
payments space alone. It is an organization where innovation, hard work & fun go
hand in hand to invent experiences that are unique in every sense. Our people are
entrepreneurial & believe in going beyond today's problems to find tomorrow's
solution.
If you are a seasoned professional looking for your next challenge, or just starting
your career and looking for a company that created career-building opportunities,
we offer ample scope as well as training to ensure that your skills & abilities reach
their true potential. At ToneTag, we invite you to share our vision and
commitment to achieving excellence in everything that we do!
Who We are :
● While most people ignore sound, ToneTag harnesses it. Using the power of
sound, we have built a highly secure and robust channel of data
communication, enabling extraordinary experiences across businesses.
● Our core value lies in innovation. We also focus on empathy, inclusivity,
collaboration and creativity.
● Through our model of Enable-Engage-Empower, ToneTag aims at delivering
a unique experience to all.
NO CEILING TO GROWTH :
● Highly rewarding to those who want to experience a trailblazing career
growth, with exposure to new challenges and opportunities.
● ToneTag follows the principle of taking ownership and delivering. If you
conceptualize an idea, which could make a difference to the organization,
you will be the owner of it.
● With innovation at the heart of its solution, ToneTag offers a chance to think
outside the box and instill creativity into one's thinking.
BE PART OF THE FAST EXPANDING CHANNEL :
● ToneTag has already reached 50 million consumers and is expected to cross
100 million.
● Global companies such as Mastercard and Infosys Finacle are presenting
ToneTag as a technology offering to their banking customers.
● ToneTag is working with government initiatives, such as NHAI & NPCI to
deliver a seamless experience on a larger scale.
TONETAG CULTURE IS OPEN AND EMPOWERING :
● Whether you are a manager or an intern, transparency is maintained, and
your voice is heard.
● ToneTag exudes a vibrant atmosphere, where everyone is approachable and
supportive.
● There exists a diversity of talent, skills and passion. Such an exposure will
not only help an individual grow, but also enables one to think from a
different perspective.
THE NEXT BIG THING :
● We are here to play a role in enabling our society and economy leap
towards cashless ecosystem, bringing millions of people into the financial
world like never before and at the same time enable innovative experiences
of tomorrow.
● ToneTag has a global clientele and is backed by some of the biggest names
in terms of management and investors.
● A technology delivering wide applicability, ToneTag has received numerous
awards and recognition for its innovative technology.
The challenge for you :
As a Content writer in the Marketing team, you will be delivering quality writing
pieces that appeal to our clients & stakeholders, attract customers and boost
brand awareness.
Roles & Responsibilities :
● Create and draft content for ToneTag’s content properties such as blogs,
websites, social media etc
● Contribute towards developing and executing the monthly content calendar
for Social Media
● Maintain and update website content regularly
● Draft scripts to develop product demo videos
● Follow and implement best practices for content optimization such as using
relevant keywords, etc
● Draft copy for user communication, engagement, and education
● Familiarity with keyword placement and other SEO best practices
● Create Presentations and Product documents
● Collaborating and working closely with PR and Digital agencies, sharing
ideas, reviewing the articles and posts.
● Writing clear marketing copy to promote our products/services
● Preparing well-structured drafts using Content Management Systems
● Coordinate with marketing and design teams
● Ensure all-around consistency (style, fonts, images and tone)
● Applications for awards & events
What you need :
● A bachelor's degree or higher in Journalism, Mass Media and
Communications.
● 3+ years- work experience as a Content Writer, Copywriter or Similar roles
● Should have excellent writing skills with unblemished grammar expertise.
● Should be keen in learning new technology
● Portfolio of published articles/Blogs
● Hands-on experience with Content Management Systems (e.g. WordPress)
● Ability to meet deadlines
● Well versed with creative web content, blogs, articles, and press releases
according to the requirements.
● Experience in SEO writing with online marketing and lead generation is
added advantage
Great to have :
● Experience doing research using multiple sources
● Familiarity with web publications
● A born-talent for understanding and analyzing human behavior
● Basic understanding of Keyword relevancy and keyword density and should
also be familiar with Keyword placement and other SEO best practices
● Someone whose presence reflects energy, dynamism and passion
● A strong believer in equality and teamwork
● An individual with strong ethics, principles and courage
The Role
● Building compelling long-term strategies on how to scale content.
● Build a deep understanding of the company’s products and unique
differentiators
● Work with product managers to understand and help refine the evolving
brand voice and tone
● Collaborate with cross-functional teams to bring impactful content to market
quickly and at scale
● Create articles, eBooks, whitepapers, infographics, video scripts, interactive
assets, build a content calendar for social media, in line with the content
strategy.
● Understand the buyers’ journey and use that knowledge to create the most
impactful top, middle, and bottom-of-the-funnel content assets for different
products
● Optimize social media content (language, message, tone) on the basis of the
behavior of our target audience
● Understand our SEO goals and strategy in order to produce optimized
content.
The Skills
● Prior experience in crafting content & product experiences from scratch, in
an instructional and long-form content setting.
● Must be able to write content that’s relevant, catchy, and easy to understand
● Should have excellent command over the English language and grammar
● Should be willing to and capable of creating technology-related content that
requires extensive research
● Should be able to understand, conceptualize, and convey marketing
messages in an acceptable international style.
● Must keep up-to-date with the best practices in writing for the web, social
media trends, web usability, and business/industry trends
● Prior experience in advertising agency is preferred.

• Be part of the CS Strategy & Operations team that strives to make a difference.
• Assimilate data and analytics to create daily, weekly, monthly and quarterly reports.
• Analyze reports to detect problems during data collection and help review data that has been collected.
• Monitor data to identify trends and anomalies that might showcase abnormal behavior.
• Interpret data, develop dashboards and reports.
• Generate and share routine/ ad-hoc reports as required.
• Work with team members to drive CS processes.
• Monitor, update, and drive implementation of MIS reports.

Our ideal candidate:

• Experience of 2-3 years in a high-transaction MIS environment.
• Knowledge of Google Sheets / Excel (vLookup, pivot table, charts, and adept in trend Metrics)
• Strong knowledge of Power BI, SQL, Data Studio
• Good written and verbal communication.
• Willingness to learn new things and is able to quickly deploy them.
• Is an empathetic team player.

• Translate designs and wireframes into high quality code for TV, tablets and mobile
• Design, build, and maintain high performance, reusable, and reliable Kotlin code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

 

Android Developer Requirements:

• Proven experience as an app developer (2 - 4 years).
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as “touch”
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration