Sr Executive - Customer Support

Leading Gaming Company

Sr Executive - Customer Support

Unnati

Company

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Sr Executive - Customer Support

at Leading Gaming Company

Agency job

via Unnati

2 - 4 yrs

₹3L - ₹5L / yr

Delhi, Gurugram, Noida

Skills

Customer Support

Customer Service

Customer Retention

Customer Success

Customer Relationship Management (CRM)

Issue resolution

outbound calls

chat support

inbound calls

Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.

The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services.

As Sr Executive - Customer Support, you will be responsible to deliver extraordinary customer services by responding to customer concerns regarding customer accounts.

What you will do:

Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
Growing and nurturing customer relationships on every interaction that results in measurable Customer value
Documenting necessary account information and offering custom solutions that benefit the customer
Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Balancing customer interests with the interests of company
Resolving all customer queries and following established problem ticket recording procedures as appropriate
Gathering relevant information from customers as required and updating it accurately to facilitate the decision process

Candidate Profile:

What you need to have:

Any graduate with demonstrable experience of 2-4 years

Professional attributes :

Needs proactiveness and anticipation to understand customers problems
Adaptability to customer's need and requirement
Should be a problem solver

Personal attributes:

Should be a go-getter, with high drive and ownership
Should have good communication and listening skills
Should have sound English language skills (written and verbal) with good typing speed

The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services.

As Sr Executive - Customer Support, you will be responsible to deliver extraordinary customer services by responding to customer concerns regarding customer accounts.

What you will do:

Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
Growing and nurturing customer relationships on every interaction that results in measurable Customer value
Documenting necessary account information and offering custom solutions that benefit the customer
Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Balancing customer interests with the interests of company
Resolving all customer queries and following established problem ticket recording procedures as appropriate
Gathering relevant information from customers as required and updating it accurately to facilitate the decision process

Candidate Profile:

What you need to have:

Any graduate with demonstrable experience of 2-4 years

Professional attributes :

Needs proactiveness and anticipation to understand customers problems
Adaptability to customer's need and requirement
Should be a problem solver

Personal attributes:

Should be a go-getter, with high drive and ownership
Should have good communication and listening skills
Should have sound English language skills (written and verbal) with good typing speed

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In First Week…

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By Day 90…

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