Sr Executive - Customer Support

Role Proficiency:

Performs tests in strict compliance independently guides other testers and assists test leads

Additional Comments:

Position Title: - Automation + Manual Tester Primary

Skills: Playwright, xUnit, Allure Report, Page Object Model, .Net, C#, Database Queries

Secondary Skills: GIT, JIRA, Manual Testing Experience: 4 to 5 years ESSENTIAL FUNCTIONS AND

BASIC DUTIES

1. Leadership in Automation Strategy: o Assess the feasibility and scope of automation efforts to ensure they align with project timelines and requirements. o Identify opportunities for process improvements and automation within the software development life cycle (SDLC).

2. Automation Test Framework Development: o Design, develop, and implement reusable test automation frameworks for various testing phases (unit, integration, functional, performance, etc.). o Ensure the automation frameworks integrate well with CI/CD pipelines and other development tools. o Maintain and optimize test automation scripts and frameworks for continuous improvements.

3. Team Management: o Lead and mentor a team of automation engineers, ensuring they follow best practices, writing efficient test scripts, and developing scalable automation solutions. o Conduct regular performance evaluations and provide constructive feedback. o Facilitate knowledge-sharing sessions within the team.

4. Collaboration with Cross-functional Teams: o Work closely with development, QA, and operations teams to ensure proper implementation of automated testing and automation practices. o Collaborate with business analysts, product owners, and project managers to understand business requirements and translate them into automated test cases.

5. Continuous Integration & Delivery (CI/CD): o Ensure that automated tests are integrated into the CI/CD pipelines to facilitate continuous testing. o Identify and resolve issues related to the automation processes within the CI/CD pipeline.

6. Test Planning and Estimation: o Contribute to the test planning phase by identifying key automation opportunities. o Estimate effort and time required for automating test cases and other automation tasks.

7. Test Reporting and Metrics: o Monitor automation test results and generate detailed reports on test coverage, defects, and progress. o Analyze test results to identify trends, bottlenecks, or issues in the automation process and make necessary improvements.

8. Automation Tools Management: o Evaluate, select, and manage automation tools and technologies that best meet the needs of the project. o Ensure that the automation tools used align with the overall project requirements and help to achieve optimal efficiency.

9. Test Environment and Data Management: o Work on setting up and maintaining the test environments needed for automation. o Ensure automation scripts work across multiple environments, including staging, testing, and production environments.

10. Risk Management & Issue Resolution:

• Proactively identify risks associated with the automation efforts and provide solutions or mitigation strategies.

• Troubleshoot issues in the automation scripts, framework, and infrastructure to ensure minimal downtime and quick issue resolution.

11. Develop and Maintain Automated Tests: Write and maintain automated scripts for different testing levels, including regression, functional, and integration tests.

12. Bug Identification and Tracking: Report, track, and manage defects identified through automation testing to ensure quick resolution.

13. Improve Test Coverage: Identify gaps in test coverage and develop additional test scripts to improve test comprehensiveness. 14. Automation Documentation: Create and maintain detailed documentation for test automation processes, scripts, and frameworks.

15. Quality Assurance: Ensure that all automated testing activities meet the quality standards, contributing to delivering a high-quality software product.

16. Stakeholder Communication: Regularly update project stakeholders about automation progress, risks, and areas for improvement.

REQUIRED KNOWLEDGE

1. Automation Tools Expertise: Proficiency in tools like Playwright, Allure reports and integration with CI/CD pipelines.

2. Programming Languages: Strong knowledge of languages such as .NET and test frameworks like xUnit.

3. Version Control: Experience using Git for script management and collaboration.

4. Test Automation Frameworks: Ability to design scalable, reusable frameworks for different types of tests (functional, integration, etc.).

5. Leadership and Mentoring: Lead and mentor automation teams, ensuring adherence to best practices and continuous improvement.

6. Problem-Solving: Strong troubleshooting and analytical skills to identify and resolve automation issues quickly.

7. Collaboration and Communication: Excellent communication skills for working with cross-functional teams and presenting test results.

8. Time Management: Ability to estimate, prioritize, and manage automation tasks to meet project deadlines.

9. Quality Focus: Strong commitment to improving software quality, test coverage, and automation efficiency.

Skills: xUnit, Allure report, Playwright, C#

Develop and implement quality standards and quality control systems.

Monitor, measure, and analyze overall quality performance.

Inspect and test materials, equipment, processes, and finished products to ensure compliance with quality specifications.

Collaborate with operations managers to establish controls and implement process improvements.

Ensure workflows, processes, and products meet safety and regulatory requirements.

Investigate and troubleshoot product or production-related issues.

Develop and implement corrective actions and continuous improvement solutions.

Review and maintain codes, specifications, and quality-related documentation

Strong Senior Implementation Engineer (Post-Sales SaaS / Enterprise Onboarding) Profiles

Mandatory (Experience 1): Must have recent 4+ years of experience in technical implementation, solutions engineering, or customer-facing engineering roles within B2B SaaS, preferably for global / US clients.

Mandatory (Experience 2): Must have experience owning end-to-end customer onboarding and technical implementation for complex or enterprise accounts from kickoff to go-live, including customer requirement gathering, configuration, data setup, integrations, validation, and post go-live support.

Mandatory (Experience 3): Must have strong Python scripting skills, with hands-on experience writing scripts for data migration, ETL workflows, automation, and data transformation (CSV, JSON, spreadsheets, APIs).

Mandatory (Experience 4): Must have experience working with APIs, webhooks, REST integrations, reading/debugging JSON payloads, handling authentication flows, and troubleshooting integration issues.

Mandatory (Experience 5): Must have hands-on exposure to data modeling, SQL queries (PostgreSQL preferred), data validation, reconciliation, and quality checks to ensure accuracy during migrations and billing-related workflows.

Mandatory (Experience 6): Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.

Mandatory (Early Career) : Candidate must have either a B.Tech in Computer Science (CS) or at least 1+ year of early career experience as a Software Engineer / Developer before transitioning into implementation roles.

Mandatory (Company Type): B2B SaaS or Services company selling to North America / global markets, in a customer-facing implementation or onboarding

Role: Public Relations Officer / Field Marketing Executive

Gender: Male

Job Type: Full-time

Job Responsibilities

• Perform field work and outdoor marketing activities
• Promote company services to students/customers
• Build and maintain good public relations
• Conduct marketing & promotion campaigns
• Support sales and conversion activities
• Collect leads and follow up with potential clients
• Coordinate with internal team for daily targets
• Submit daily field work reports

Requirements

• Male candidates only
• Any degree / Diploma / 12th pass
• Fresher or experience in field marketing / sales / promotion
• Good communication skills
• Willing to do field work
• Two-wheeler preferred

Job Title: Full Stack Developer - SDE 1

Responsibilities

• Design, implement, and ship user-centric features spanning frontend, backend, and database systems under guidance.
• Define and implement RESTful/GraphQL APIs and efficient, scalable database schemas.
• Build reusable, maintainable frontend components using modern state management practices.
• Develop backend services in Node.js or Python, adhering to clean-architecture principles.
• Write and maintain unit, integration, and end-to-end tests to ensure code quality and reliability.
• Containerize applications and configure CI/CD pipelines for automated builds and deployments.
• Enforce secure coding practices, accessibility standards (WCAG), and SEO fundamentals.
• Collaborate effectively with Product, Design, and engineering teams to understand and implement feature requirements..
• Own feature delivery from planning through production, and mentor interns or junior developers.

Qualifications & Skills

• 1+ years of experience building full-stack web applications.
• Proficiency in JavaScript (ES6+), TypeScript, HTML5, and CSS3 (Flexbox/Grid).
• Advanced experience with React (Hooks, Context, Router) or equivalent modern UI framework.
• Hands-on with state management patterns (Redux, MobX, or custom solutions).
• Strong backend skills in Node.js (Express/Fastify) or Python (Django/Flask/FastAPI).
• Expertise in designing REST and/or GraphQL APIs and integrating with backend services.
• Solid knowledge of MySQL/PostgreSQL and familiarity with NoSQL stores (Elasticsearch, Redis).
• Experience using build tools (Webpack, Vite), package managers (npm/Yarn), and Git workflows.
• Skilled in writing and maintaining tests with Jest, React Testing Library, Pytest, and Cypress.
• Familiar with Docker, CI / CD tools (GitHub Actions, Jenkins), and basic cloud deployments.
• Product-first thinker with strong problem-solving, debugging, and communication skills.

Qualities we'd love to find in you:

• The attitude to always strive for the best outcomes and an enthusiasm to deliver high quality software
• Strong collaboration abilities and a flexible & friendly approach to working with teams
• Strong determination with a constant eye on solutions
• Creative ideas with problem solving mind-set
• Be open to receiving objective criticism and improving upon it
• Eagerness to learn and zeal to grow
• Strong communication skills is a huge plus

Work Location: Hyderabad

About the Role: 

As a Solution Design team member, you will be focused on designing solutions for some of the most challenging and exciting problems that we are working to solve in the logistics industry. You will be responsible for understanding the customer's business, supply chain challenges and building practical processes or technologically led solutions for these. This role is varied and fast-paced – constantly adapting to the logistics industry's landscape and business needs.

Key responsibilities:

• Study the customer's supply chain process and build a deeper understanding of industry-specific supply chains, their underlying & fundamental challenges, and build holistic solutions.
• Analyze data to come up with actionable insights.
• Drive implementation of complex engagements.
• Become a knowledge powerhouse within the organization for anything related to logistics.
• Develop holistic business requirements and drive product development while working with the product and technology team. 
• Take ownership of complex projects, work with cross-functional teams and drive the projects to completion. Be accountable for the overall technical excellence and quality of the technical output. 
• Educate and support customers, both pre-and post-sales, helping them with implementation, testing, integrations, and more.

Preferred qualifications:

• MBA with 4+ years of solid experience in Logistics.
• Good knowledge of logistics, preferably within Steel, Cement, FMCG, Transportation or related industries.
• Good to have experience working with B2B product-based organizations.
• Ability to understand the processes and cost drivers of customers from different industries.
• Strong analytical skills, with the ability to translate data into insights.
• Self motivated, result - oriented with a bias for speed and action.
• Good verbal, written, social, presentation and interpersonal skills.
• Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still focusing on details and being analytical.

• Develop system and program specifications to meet client needs
• Analyze the impact of new systems or system changes on existing technology
• Design and maintain database structures to support system requirements
• Build and configure CRM forms, views, dashboards, and workflows
• Create and maintain schema and code to support system/program requirements
• Adhere to company standards, policies, and procedures
• Create and maintain appropriate user and technical documentation
• Provide client support, as needed
• Work with clients to resolve problems in a timely manner and escalate as appropriate
• Participate in company initiatives and committees

• Bachelor’s degree or higher degree in Computer Engineering, Computer Science, Information Technology, or any related field.
• Experience with CRM 2013/2015/2016, D365 CE modules such as Finance/Supply Chain/Sales/Marketing/Service/Field Services and CRM Portal
• Microsoft Dynamics Sales and Customer Engagement applications (CRM) product experience
• Professional CRM certification OR agree to achieve appropriate certification in an agreed-upon timeframe
• Experience implementing and customizing Dynamics CRM and Dynamics 365
• Demonstrated analytical, problem-solving, organizational, interpersonal, communication skills
• The ability to handle multiple tasks, simultaneously
• The ability to work independently or as part of a team
• Knowledge in Azure technologies like API, Azure Functions, Logic Apps development is advantageous

Job Description :

1. Design and build applications for the iOS platform

2. Ensure the performance, quality, and responsiveness of applications

3. Collaborate with a team to define, design, and ship new features

4. Identify and correct bottlenecks and fix bugs

5. Help maintain code quality, organization, and automatization.

6. Experience with socket programming

7. Must familiar with design architectures

8. Must have apps live over AppStore at least 2 apps.

9. Good knowledge of storyboards, Hibs, and constraints.

10. Experience with Swift UI will be beneficial.