Cutshort logo
Leading Gaming Company logo
Sr Executive - Customer Support
Leading Gaming Company
Sr Executive - Customer Support
Leading Gaming Company's logo

Sr Executive - Customer Support

at Leading Gaming Company

Agency job
via Unnati
2 - 4 yrs
₹3L - ₹5L / yr
Delhi, Gurugram, Noida
Skills
Customer Support
Customer Service
Customer Retention
Customer Success
Customer Relationship Management (CRM)
Issue resolution
outbound calls
chat support
inbound calls
Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.

 

 
The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services.
 
As  Sr Executive - Customer Support, you will be responsible to deliver extraordinary customer services by responding to customer concerns regarding customer accounts.

What you will do:
  • Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
  • Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
  • Growing and nurturing customer relationships on every interaction that results in measurable Customer value
  • Documenting necessary account information and offering custom solutions that benefit the customer
  • Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Balancing customer interests with the interests of company
  • Resolving all customer queries and following established problem ticket recording procedures as appropriate
  • Gathering relevant information from customers as required and updating it accurately to facilitate the decision process

 


Candidate Profile:

What you need to have:

  • Any graduate with demonstrable experience of 2-4 years
 Professional attributes :
  • Needs proactiveness and anticipation to understand customers problems
  • Adaptability to customer's need and requirement
  • Should be a problem solver
Personal attributes:
  • Should be a go-getter, with high drive and ownership
  • Should have good communication and listening skills    
  • Should have sound English language skills (written and verbal) with good typing speed    
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Talent Pro
Mayank choudhary
Posted by Mayank choudhary
Surat
3 - 5 yrs
₹10L - ₹12L / yr
Performance marketing
Digital Marketing
Manage team experience
Candidate Must have managed 25 Lacs of budget on META...
Facebook Marketing
+1 more

At least 3-5 years of experience in managing Facebook Ads campaigns.


● Strong knowledge of digital marketing principles and best practices


● Core experience with companies of a Digital-first nature.


● Must have experience with D2C companies.


● Must have scaled budgets and campaigns efficiently over time.


● Proficiency in Facebook Ads and Instagram Ads platforms


● Experience in optimizing campaigns for lead generation and conversions


● Familiarity with campaign budget management


● Excellent analytical and problem-solving skills


● Ability to work effectively in a team environment and manage a team of 5-6 people


● Strong communication and presentation skills


● Facebook Ads certifications are a plus.

Read more
ScatterPie Analytics
Akshada Desai
Posted by Akshada Desai
Bengaluru (Bangalore)
4 - 6 yrs
₹4L - ₹20L / yr
Tableau
Installation
SQL server
Upgrades management

Job Summary:

We are seeking an experienced Tableau Server Administrator to manage, maintain, and optimize our multi-node, on-premise Tableau Server environment. The ideal candidate will have strong expertise in Tableau Server architecture, installation, upgrades, and troubleshooting, as well as ensuring its scalability, performance, and security. This role will also involve collaboration with business intelligence teams to support Tableau dashboards and workflows.

Key Responsibilities:

Tableau Server Installation & Configuration:

  1. Manage multi-node, on-premise Tableau Server deployment and configuration.
  2. Install and upgrade Tableau Server across environments (Development, QA, Production).
  3. Configure and maintain Tableau Server processes, services, and configurations for optimal performance.

Performance Monitoring & Optimization:

  1. Monitor server performance, disk space, and log files to ensure availability and efficiency.
  2. Conduct capacity planning and fine-tune server resources (e.g., CPU, RAM, and disk utilization) to support increasing workloads.
  3. Optimize Tableau extracts, data connections, and server processes for improved speed and efficiency.

User Management & Security:

  1. Manage user accounts, groups, roles, and permissions in Tableau Server.
  2. Implement and enforce security protocols for data, content, and access controls.
  3. Collaborate with IT teams to ensure compliance with organizational security policies.

Troubleshooting & Issue Resolution:

  1. Diagnose and resolve Tableau Server-related issues, including downtime, errors, and performance bottlenecks.
  2. Work with Tableau Support to address critical incidents and escalations.

Automation & Scripting:

  1. Automate administrative tasks using Tableau Server Command Line (tabcmd) and REST APIs.
  2. Schedule and monitor Tableau extract refreshes, subscriptions, and workflows.

Collaboration with Stakeholders:

  1. Work closely with BI developers, data engineers, and analysts to support Tableau content publishing and troubleshooting.
  2. Assist in creating governance standards for Tableau content and server usage.

Data Connectivity & Integration:

  1. Maintain and troubleshoot Tableau Server connections to various data sources, such as SQL databases, flat files, and APIs.
  2. Collaborate with data teams to ensure high availability and data accuracy.

Upgrades, Patches & Backups:

  1. Plan and execute Tableau Server upgrades, patches, and backups with minimal disruption to operations.
  2. Implement disaster recovery plans and strategies for Tableau Server.

Documentation & Reporting:

  1. Maintain detailed documentation for server configurations, upgrade logs, and processes.
  2. Create usage reports, server activity logs, and audit trails for stakeholders.

Required Skills & Qualifications:

Technical Expertise:

  • Strong experience with Tableau Server administration in a multi-node, on-premise environment.
  • Proficiency in Tableau Desktop, Tableau Prep, and Tableau Server tools (tabcmd, TSM, REST API).
  • Knowledge of Windows Server/Linux administration and networking concepts.
  • Familiarity with scripting languages (Python, PowerShell, or Bash) for automation.

Database & Data Integration Skills:

  • Experience with relational databases like SQL Server, PostgreSQL, Oracle, or MySQL.
  • Knowledge of data extraction, ETL processes, and integrating Tableau with enterprise data sources.

Performance Tuning:

  • Expertise in optimizing Tableau extracts, dashboards, and server configurations for high performance.

Problem-Solving Skills:

  • Ability to troubleshoot server issues and resolve them efficiently.

Soft Skills:

  • Excellent communication and collaboration skills.
  • Strong organizational skills with attention to detail.

Preferred Qualifications:

  • Tableau Server Certified Associate or Certified Professional certification.
  • Experience managing Tableau in high-availability and disaster recovery scenarios.
  • Familiarity with Tableau Cloud or hybrid Tableau environments.
  • Knowledge of load balancing, SSL certificate configuration, and Active Directory integration.

Benefits:

  • Competitive salary and performance-based incentives.
  • Opportunities for professional development and Tableau certifications.
  • Flexible working hours and hybrid working options (if applicable).
  • Access to cutting-edge BI tools and resources.


Read more
NAVI (Sachin Bansal's new venture)
Agency job
via zyoin by Shubha N
Bengaluru (Bangalore)
3 - 7 yrs
$0.0K - $0.0K / yr
User Experience (UX) Design
Product design
We are a highly ambitious and customer-obsessed design team that enables our designers to craft superior quality experiences that would transform the Insurance landscape in India. We are a bunch of young folks that want to learn, experiment, and adapt every day.

What will you do?

● Partner closely with our partners in product management to understand the customers who use it, empathize with them, and imagine creative ways we can make their insurance experience dramatically better.
● Transforming complex requirements into simple understandable and usable experiences.
● Defining user flows, information architecture, lofi and visual design.
● Validating your solutions before development.
● Identifying success metrics for design projects and keeping an active track of it.
● Creating high-quality prototypes and detailed specs to effectively communicate your designs to the development team and other stakeholders.
● Always keeping in mind our customers and their interests while designing.
● Review the performance of the release and identify learnings and build hypotheses.
● Constantly pitching in new ideas to improve product experiences/adoption/other key areas.

What are we looking for?
● 3+ years proven track record of shipping high-quality mobile and web experiences.
● Strong portfolio showcasing your previous works.
● Strong proficiency in designing for Android, iOS, and Web platforms.
● Ability to see a holistic picture of the product and take necessary design decisions.
● Ability to understand the development aspects of designs.
● Ability to take ownership of design projects.
● Customer obsession and strong UX focus.
● Clean visual design sense.
● Ability to contribute to design systems.
● You’ll love to be challenged and constantly learn new things.
● You’ll love working with teams and believe strong teams make a stronger impact.

CTC up to 30 Lacs
Read more
Fintech Company
Fintech Company
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
4 - 6 yrs
₹7L - ₹10L / yr
Copy Writing
campaigns
email campaigns
Presentation Skills
Role: Senior Copywriter
Experience: 4 - 5 years.
Team: Brand & Marketing
Reports to: Creative Director

The Senior Copywriter will be part of a fully dedicated team writing copy for one of India’s best and biggest fintech brands. S/he will partner with designers, strategists and business leads internally to develop marketing communications spanning social media campaigns, social content, videos, email campaigns, websites, blog posts & presentations.


What we are looking for:
● 4-5 years of experience with copy. Experience working with an agency or with an in-house team are strong bonuses.
● The ideal candidate also has some experience writing for a finance brand. It’s NOT a must, but good to have.
● Flexibility to work independently while also being able to collaborate
effectively within a team, change course as needed, or brainstorm on the
spot.
● Ability to own and back up their work, along with a positive attitude and
openness toward input and revisions from stakeholders.
● Curiosity and humility are two primary factors we are looking for. We have a tight-knit team that provides a lot of support for our creatives to do their thing, so a strong spirit of collaboration, flexibility and transparency are keys to success in this role.

Day to day responsibilities:
● Work with our existing team to produce high-quality communications, from concept to execution, for emails, landing pages, social media, microsite, marketing collateral and more.
● Write clear effective copy, using the creative brief as your primary source of guidance.
● Participate in project kickoffs, internal team meetings as needed.
● Ensure adherence to delivery timelines for all output.
● Walk through your their work internally and have a clear point of view that they can clearly explain
● Act as an audience advocate and a steward of the brand. Ensure that all output is on-brand, consistent and of high quality
Read more
Empower HR
at Empower HR
1 recruiter
Anand Subramani
Posted by Anand Subramani
Mumbai
8 - 10 yrs
₹15L - ₹18L / yr
Communication Skills
People Management
Competitor Analysis
Analytical Skills
HR management system administration
+2 more

Assist Head in design of compensation packages in align with the company’s strategic plan

Prepare, coordinate for manpower & pay budgets, track of wage cost

Ensure compliance of all reward practice (internal & external)

Draft job descriptions, ensure job mapping and job analyses and classifications

Conduct/ participate salary survey, hiring data analysis and market research for benchmarks & result analysis for appraisal decisions

Ensure the complete employee data availability, timely updation & accuracy in HR system

Review of salary revisions as per the benchmark/ parity for retentions

 
CANDIDATE SHOULD HAVE WORKING EXPERIENCE IN THE CAPITAL MARKETS OR BANKING DOMAIN.
Read more
Banyan Data Services
at Banyan Data Services
1 recruiter
Sathish Kumar
Posted by Sathish Kumar
Bengaluru (Bangalore)
3 - 15 yrs
₹6L - ₹20L / yr
skill iconPython
skill iconDjango
skill iconFlask
API
MySQL
+6 more

Senior Python Backend Developer 

Notice Period: 45 days / Immediate Joining

 

Banyan Data Services (BDS) is a US-based Infrastructure Services Company, headquartered in San Jose, California, USA. It provides full-stack managed services to support business applications and data infrastructure.  We are looking for a Senior Python Developer to join our development team based out of Bangalore. This teamwork on building the next-generation SAS application on the Hybrid Cloud platform.  

It's a once-in-a-lifetime opportunity to join our rocket ship startup run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next-gen data evolution challenges.  

 

Key Qualificatisons

· Ability to write high-quality code efficiently.

· Design and develop new services/micro-services.

· Participate in planning and management of development process.

· Share architectural design vision with both technical and non-technical team members, including fellow engineers.

· Works on improvements in development toolset including testing frameworks, deployment scripts, and monitoring libraries.

· Experience solving complex problems and implementing solutions for performance and scalability.

· Write clean, well-structured, and maintainable code with automated test coverage and corresponding documentation.

· Explore new latest relevant technology, techniques, frameworks, tools, methodologies, and processes.

· Comfortable working with all aspects of software development; including dev-ops, quality assurance, research, and design.

Requirements

· Minimum 3 years of experience as a Python Developer in application development.

· Experience in Developing applications/software using Python, developing web services using Django/Flask, working with REST API, and working with any databases technology.

· Strong in Reg expression and string handling.

· Strong in python programming and should be able to develop both API, UI, and backend validations.

· Integration of user-facing elements developed by front-end developers with server-side logic and Implementation of security and data protection.

· Experience in Developing applications, software using Python, developing web services using Django, Flask, working with REST API, and working with any databases technology.

· Worked on open-source tools for logging, monitoring, search engine, caching, etc.

· Exposure to any of relation database technologies MySQL/Postgres/Oracle or any No-SQL database.

· Experience working on DevOps tools for continuous integration.

· Performed App servers, application deployments, web server deployments.

· Design and implementation of low-latency, high-availability, and performant applications.

· Working knowledge of AWS, enough to be able to set up the environment for application development.

· Good good analytical and execution skills.

· Worked on open-source software for development, logging, monitoring, search engine, caching, etc.

http://www.banyandata.com" target="_blank">www.banyandata.com 

Read more
Multigraphics Group
at Multigraphics Group
4 recruiters
veena chhoker
Posted by veena chhoker
A-86, DDA Shed, Block A, Okhla Phase II, Okhla Industrial Area, New Delhi, Delhi 110020, NCR (Delhi | Gurgaon | Noida)
2 - 4 yrs
₹6L - ₹8L / yr
skill iconPHP
skill iconLaravel
MySQL
skill iconHTML/CSS
skill iconBootstrap
+3 more
Skills Required
● Good working knowledge on Core PHP
● Strong knowledge of MVC Framework and knowledge of Laravel.
● Good working knowledge of JavaScript & JS frameworks, preferably jQuery
● Strong knowledge of MySQL databases & OOPS concepts.
● Strong knowledge of ORM and query builder.
● Knowledge of queue scheduling and task scheduling.
● Strong knowledge of Artisan commands.
● Hands on experience of service providers and create new service providers in the
application when needed.
● Integration of user-facing elements developed by front-end developers.
● Build efficient, testable, and reusable modules.
● Solve complex performance problems and architectural challenges.
● Write well designed, testable, efficient code by using best software development
practices.
● Integrate data from various back-end services and databases.
● Create and maintain software documentation.
● Knowledge of Rest APIs.
● Knowledge of the payment gateway integration (PayPal, PayUMoney, CC Avenue etc.)
● Good knowledge of wallet integration (Paytm, Phone-Pe, Amazon) etc.
● Proficient understanding of code versioning tools, such as Git is mandatory
● Ability to debug the code and resolve the issues.


Key Responsibilities:
 Build reusable code and libraries for future use
 Participate in the full lifecycle of the projects.
 Optimize application for maximum speed and scalability
 Ability to work independently and within a team environment
 Assist in troubleshooting any production issues.
 Working within an existing code base and also writing code from scratch.
 Good team player -collaborate with other team members and stakeholders.
 Commitment to meet corporate goals and tight deadlines.

Key Skills: HTML, CSS, Bootstrap, jQuery, JavaScript, PHP, Core PHP, knowledge of MVC
framework, database, MySQL, Laravel Framework, Rest APIs, 3rd party tool integration, OOPs
programing concept.
Read more
Nemo Inc
at Nemo Inc
1 recruiter
Ashwini Dhaipule
Posted by Ashwini Dhaipule
Pune
3 - 7 yrs
₹4L - ₹7L / yr
Graphic Designing
Adobe Photoshop
skill iconAdobe Illustrator
CorelDRAW
Adobe Premiere Pro
+2 more

Job Description- Sr. Visual & Graphic Designer

 

As a Graphic Designer you will...

  • Develop and maintain a consistent brand image and identity across all company materials
  • Collaborate with the marketing team to design a variety of assets including social media designs, blog designs, landing page designs, animations, digital ads, site graphics, iconography, illustration, etc.
  • Work on multiple projects in parallel while staying organized and meeting deadlines
  • Help define and develop our brand narrative, style, and positioning
  • Execute all visual design stages from concept to final hand-off to production like online and offline brand visual display, promotion materials, video clips...
  • Must understand product design standard. Establish and promote design guidelines according to brand requirement know well about the trending design style and enhance the brand creativity meanwhile.
  • Rapidly create sketches illustrations to visualize and effectively communicate your ideas
  • Occasionally collaborate with the product team to design visual elements for the application

 

 

Qualifications & Requirements:

  • 6+ years of professional experience as a designer
  • 2 years of minimum experience in internet design industry, experienced in illustration design or advertising design are preferred.
  • Perfect graphic design and video editing skills, proficiency in Photoshop/Illustrator/Premiere/After Effect or other visual design tools;
  • Strong communication skills, fully understand the design needs or use scenarios. Ability to solve problems creatively and effectively.
  • Good cooperation and teamwork ability. Responsible for team, strong executive power, and capable of learning, able to withstand high-intensity work pressure.
  • Please present your designs when come for interview.

 

Nice to have skills:

  • Experience with marketing, advertising, user psychology, and conversion optimization.
  • Strong illustration skills.

 

 

What we value:

  • Be a team player
  • Embrace change
  • Communicate clearly
  • Deliver creatives on time

 

Job Type: Full-time

Job Location: Pune, Maharashtra.

Read more
MAW Media Pvt Ltd
at MAW Media Pvt Ltd
1 recruiter
Shivani Adhikari
Posted by Shivani Adhikari
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹3L - ₹4L / yr
B2B
Business Writing
Content Marketing
Digital Marketing
ConversionX is a sister company of Maw Media specializing in Performance Marketing services and helps leading clients specifically in the eCommerce domain. ConversionX has founders who are serial entrepreneurs and have rich experience of 10+ years in the digital and eCommerce domain. ConversionX works with exclusive clients including Bookmyshow, Oneplus, Musafir India, Rummycircle, Oneplus India, TheManCompany and more. Our services suite includes end-end performance marketing solutions viz Search, Social, Programmatic display, Analytics & Consulting. ConversionX is focused on expanding their client base and looking for young passionate and highly driven entrepreneurial leaders across multiple roles. Requirements of the Job: • Exceptional business writing skills and can visualise as well as convey a message into relevant and interesting content • Subject matter expertise in B2B industry trends • Experience writing for a senior executive audience. • Strong knowledge of content marketing platforms like Taboola, Outbraind & Colombia and ability to develop content marketing plans for our clients. • Develop ideas from scratch and write original content – blog posts, case studies, articles, white papers, eBooks, infographics, presentations and more – that can be utilized across multiple marketing channels. • Coordinate with the CEO and other team members to deliver compelling content for all prospects across each phase of our target audiences’ buying life-cycles.
Read more
LogiNext
at LogiNext
1 video
7 recruiters
Karthik Sampath
Posted by Karthik Sampath
Mumbai
3 - 7 yrs
₹6L - ₹12L / yr
Content Marketing
Content Writing
Digital Marketing
Logistics
LogiNext is looking for a prolific and talented senior content creator to initiate all marketing content initiatives, both internal and external, across multiple platforms and formats to drive sales, engagement, retention, leads and positive customer behaviour. This role requires a high level of creativity, attention to detail, and project management skills. You must have a knack and love for writing, a comprehensive understanding of the logistics industry, and experience in blogging to achieve business goals. You should have hands-on experience in email marketing to ensure that our open and click through rates climb higher and higher. The position collaborates with the departments of public relations, communications, marketing, customer service, IT and human resources to help define both the brand story and the story as interpreted by the customer.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos