Cutshort logo
Leading Gaming Company logo
Sr Executive - Customer Support
Leading Gaming Company
Sr Executive - Customer Support
Leading Gaming Company's logo

Sr Executive - Customer Support

at Leading Gaming Company

Agency job
via Unnati
2 - 4 yrs
₹3L - ₹5L / yr
Delhi, Gurugram, Noida
Skills
Customer Support
Customer Service
Customer Retention
Customer Success
Customer Relationship Management (CRM)
Issue resolution
outbound calls
chat support
inbound calls
Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.

 

 
The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services.
 
As  Sr Executive - Customer Support, you will be responsible to deliver extraordinary customer services by responding to customer concerns regarding customer accounts.

What you will do:
  • Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
  • Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
  • Growing and nurturing customer relationships on every interaction that results in measurable Customer value
  • Documenting necessary account information and offering custom solutions that benefit the customer
  • Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Balancing customer interests with the interests of company
  • Resolving all customer queries and following established problem ticket recording procedures as appropriate
  • Gathering relevant information from customers as required and updating it accurately to facilitate the decision process

 


Candidate Profile:

What you need to have:

  • Any graduate with demonstrable experience of 2-4 years
 Professional attributes :
  • Needs proactiveness and anticipation to understand customers problems
  • Adaptability to customer's need and requirement
  • Should be a problem solver
Personal attributes:
  • Should be a go-getter, with high drive and ownership
  • Should have good communication and listening skills    
  • Should have sound English language skills (written and verbal) with good typing speed    
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Global Media Agency - a client of Merito
Global Media Agency - a client of Merito
Agency job
via Merito by Merito Talent
Gurugram, Bengaluru (Bangalore), Mumbai
8 - 15 yrs
₹20L - ₹30L / yr
Product Strategy
DMP
Digital Marketing
Digital media
CDP
+4 more

Job Description

 

Our client is a leading data product and technology firm that makes advertising work better for people.

 
Key Role:​
  • Lead the Data Solutions function and be the POC for all Agency Digital and Data leads to liaise on client requirements, and ensure the appropriate solutions are rolled out.
  • General agency pitch support for data as needed but more proactively creating consulting frameworks around client 1st PD data architecture, guidance, and recommendation around CDPs implementation, vs DMP, Mar-tech stack
  • Establish working relationship and SOP for implementation delivery for Mar-Tech projects
  • Contribute to team projects as the executive sponsor for client data initiatives
  • Provide end-user training across our proprietary technology stack
  • Own the setup elements such as first party data, tag integration (tag management systems, custom data integrations, CRM connections, etc.), custom data partner integration development.
  • Work with data partners to integrate their data sets into insights (Onboarding & Testing Data Sets)
  • Manage the Mar-tech partners, working on JBPs to achieve shared goals of client enablement
  • Collect & distribute local product feature requests to global/regional teams
  • Work closely with the global and regional product team to test and rollout new features, special with the cookieless future of audience planning tools
 

Requirements

  • 10+ years of experience in Technology Consulting role within Adtech/Martech
  • Bachelor’s or master’s degree in a relevant field (Data, Technology, IT, Marketing)
  • Certifications (or advanced knowledge) in DMP, CDP, Mar-tech & digital analytics platforms
  • A strong understanding of all digital marketing channels
  • Familiar with advanced analytics and data management concepts
  • Proven ability to build and grow relationships with key stakeholders
  • Excellent written and verbal communication skills.
  • Flexibility to work in a cross-functional team but also have the initiative to problem-solve independently.
  • Highly organised with demonstrated project management capabilities
Read more
Solulab inc
at Solulab inc
1 recruiter
Dheeraj Ghughtyal
Posted by Dheeraj Ghughtyal
Remote only
1 - 3 yrs
₹4.2L - ₹7.2L / yr
skill iconReact.js
skill iconHTML/CSS
skill iconJavascript
skill iconRedux/Flux
Company Introduction

SoluLab is started by former VP of Goldman Sachs and principal iOS architect of Citrix. We work on cutting edge product development utilising Blockchain, Machine Learning, Data Science and other emerging technologies. We are a family of 150+ strong developers with offices located in USA, Canada, Australia and India. We have fully adopted remote only culture after COVID19 and this is a full time remote position. We sponsor USA or Canada visas for right developers and promote them to work from the client's office as per project demands. We encourage entrepreneurial skills and promote the right candidate to work as CEO/CTO/Product owner after completion of 5 years tenure at SoluLab.

Job Description

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows such as Flux or Redux. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities

  • Developing new user-facing features using React.js
  • Building reusable components and front-end libraries for future use
  • Translating designs and wireframes into high quality code
  • Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills

  • Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
  • Thorough understanding of React.js and its core principles
  • Experience with popular React.js workflows (such as Flux or Redux)
  • Hands on experience with Typescript
  • Expertise with RESTful APIs integration and best practices
  • Knowledge of modern authorization mechanisms, such as JSON Web Token
  • Familiarity with modern front-end build pipelines and tools
  • Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
  • Ability to understand business requirements and translate them into technical requirements
  • Familiarity with code versioning tools such as Git
Read more
Aubergine Solutions Pvt. Ltd.
Foram Tank
Posted by Foram Tank
Remote only
4 - 8 yrs
₹10L - ₹15L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
Mongoose
skill iconExpress
API
+6 more

What You'll do:


  • 4+ years of experience building scalable backends using Nodejs
  • In-depth knowledge of any framework of Nodejs (i.e. Express, Hapi, Koa.js)
  • Hands on experience with developing REST APIs using Node.js and any of the above framework
  • Should have experience with Socket.IO
  • Familiar with oauth integration Social Networking API (Facebook, Twitter, Linked In, Google+)
  • Good understanding of standard authentication systems such as OAuth2 and JWT
  • Knowledge of server-side templating (e.g. Jade, Handlebars.js, etc.)
  • Should have understanding of model, caching, async mechanisms
  • Hands-on experience with implementing Role based User authentication and authorization system
  • Understanding of caching, database interactions, middlewares
  • Able to engineer the best performing solutions and always keeping scalability in mind

What makes you a great fit:


  • Strong problem solving skills
  • Knowledge of data structures and algorithms
  • Hungry for more responsibility and knowledge
  • Passion for building robust systems that are engineered to handle failure scenarios, an undying love and attitude for maintaining coding standards
  • Strong advocate for producing quality software who makes sure issues are raised and resolved
  • Experience with at least one of the cloud platforms like AWS, GCP, Azure, Digital Ocean etc. (docker, Kubernetes, microservice good to have)

Must have skillsets:


Skills : NodeJs


Experience required: + years


Job Type: Full time/ Permanent


Perks and Benefits :


  • 5 days working.
  • Flexible shift timings
  • Company-sponsored certifications.
  • Team friendly culture
  • Flat hierarchy
  • Carrom, Table tennis games, Cricket Tournament Participation for interested employees
  • Snack-filled pantry for team members
  • Group Medical Insurance (*)

 

Read more
Deepbyte Technology
Mehak Bhalejwala
Posted by Mehak Bhalejwala
Bengaluru (Bangalore)
3 - 5 yrs
₹9L - ₹15L / yr
skill iconAngular (2+)
skill iconAngularJS (1.x)
Responsibilities:

Develop new user-facing features
Translation of the UI/UX design wireframes to actual code that will produce visual elements of the application.
Optimize application for maximum speed and scalability
Ensuring that the web components are responsive, reliable, adaptable, and consistent.
Optimizing components for easy usability while maintaining a professional design.
Proficient understanding of cross-browser compatibility issues and ways to work around them.
Optimize application for maximum speed and scalability.


Qualifications:

2+ years of experience in Angular + AngularJS.
An excellent understanding of Angular + AngularJS.
Proficient in writing complex mixins + CSS.
Good Knowledge of Version control tools like Git, SVN, etc.
Good understanding of VueJS / ReactJS.
Proficient in JS + HTML development.
Good knowledge of PHP would be preferred.

Read more
Testbook
at Testbook
8 recruiters
Mrunali Barve
Posted by Mrunali Barve
Kharghar, Navi Mumbai, Mumbai
8 - 10 yrs
₹30L - ₹50L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
Model-View-View-Model (MVVM)


Requirements

1. 5-7 Years of hands-on development on Android
2. Extensive understanding of Architectures - both old and new -> MVC to MVVM To Clean
3. Excellent In-depth understanding of Java and Kotlin Programming Languages
4. 2+ Years of managing android developers
5. Have worked on or scaled an app to more than 1mn downloads
6. Obsessed about long term solutions, yet understands business requirements to deliver projects quickly
7. Good understanding of backend technologies for better cross teamwork
8. Obsessed about app ratings, app vitals, and crash-free apps

Responsibilities

1. Lead the Testbook Android Team of 12+ Android Developers
2. Own the Testbook Android App (2Cr+ Installs) and its related 500+ Apps
3. Work extensively with Product Managers to deliver quality products and features
4. Improve the App Architecture and drive processes for code reviews, releases.
5. Take up occasional challenging Android coding tasks

 

About Us : 

The fastest rising startup in the EdTech space, focussed on Engineering and Government Job Exams and with an eye to capture UPSC, PSC, and international exams. Testbook is poised to revolutionize the industry. With a registered user base of over 2.2 Crore students, more than 450 crore questions solved on the WebApp, and a knockout Android App. Testbook has raced to the front and is ideally placed to capture bigger markets. Testbook is the perfect incubator for talent. You come, you learn, you conquer. You train under the best mentors and become an expert in your field in your own right. That being said, the flexibility in the projects you choose, how and when you work on them, what you want to add to them is respected in this startup. You are the sole master of your work. The IIT pedigree of the co-founders has attracted some of the brightest minds in the country to Testbook. A team that is quickly swelling in ranks, it now stands at 650+ in-house employees and hundreds of remote interns and freelancers. And the number is rocketing weekly. Now is the time to join the force
Read more
Dunzo
Dunzo
Agency job
via zyoin by Pratibha Yadav
Bengaluru (Bangalore)
4 - 10 yrs
₹25L - ₹90L / yr
skill iconJava
J2EE
Struts
Spring
Hibernate (Java)
+1 more
  • Independently own one or more multiple modules, which includes: requirement analysis, design, development, maintenance & support
  • Write extensive, efficient code to address complex modules and that handles interaction between multiple components. 
  • Rapidly iterate to add new functionalities and solves complex problems with simple and intuitive solutions
  • Produce architecture with clean interfaces, that are efficient and scalable
  • Participate and contribute to architectural discussions
  • Perform design and code reviews
  • Perform technical feasibility and trade off studies & guides others to perform these studies
  • Solve production issues. Investigate and provide solutions to minimize the business impact due to outage
  • Continuously improve performance metrics of modules you own.
  • Actively mentor and develop junior developers in all software development practices
  • Participate in the hiring process (referrals, interviews, attending recruiting events or writing blogs)
  • Onboard and mentors new team members, helps shape the culture of the team
Collaborate effectively across teams to solve problems, execute and deliver results
Read more
A high growth product startup in USA and India.
A high growth product startup in USA and India.
Agency job
via Fastron Consulting by Amish Bhatt
Pune
3 - 5 yrs
₹8L - ₹16L / yr
Xamarin
Architecture
Software architecture
Mobile applications
Usability
+8 more
Build innovative software products using Hybrid Mobile app platform

Our Client began as custom application development and business process automation solution provider from its New Orleans Office 2015.

Following year they launched an independent Health, business, property assessment and Law Enforcement products.

In 2017, they stated India operation, an extension of development team and expertise to grow the business.They continued to grow and expand offerings in both the public and private sectors. Giving its wide scope of experience and expertise the client is striving to achieve challenging goals in upcoming years.

Currently they are on look out for high achievers, love to do their hands dirty with real coding, can think out of box and are self starter to build innovative software products using Hybrid Mobile app platform.

Position : Hybrid Mobile Application Developer

Location : Pune (Currently remote working)

Salary : Best in the Industry

Experience : 3-6 yrs

Vacancies : 3

Job duties and responsibilities :

- Understand requirements, architecture decisions, assess the feasibility and provide time estimates on implementing new features and functionalities.

- Work on software architecture and development of Hybrid Mobile applications and communicate technical limitations/roadblocks to the team.

- Point of contact in all phases of software engineering.

- Drive the project discussions from inception to final delivery.

- Deliver high-quality code; Unit-test code for robustness including edge cases, usability, and scalability.

- Discover and evaluate new technologies to maximize development efficiency and handhold the client by recommending the benefits.

- Collaborate with the design team to bring creative ideas to the mobile UI and craft a beautiful Android/iOS user experience.

- Work as part of a team-building prototype, applications, and user experiences.

- Commit changes continuously leveraging test-driven techniques in development (BDD/TDD).

Qualifications :

- Experienced in Xamarin and exposure in other hybrid mobile development like Native Script.

- Familiar with RESTful APIs, UI Kit, offline storage, threading, performance tuning, and all UI components in the Android/IOS object library foundation.

- Worked on 3rd party libraries, cloud message APIs, and push notifications.

- Exposure of Android- s/Apple's Human Interface Guidelines and other UX & UI standards.
Read more
DROR LABS
at DROR LABS
2 recruiters
Siddika banu
Posted by Siddika banu
Remote, NCR (Delhi | Gurgaon | Noida)
1 - 5 yrs
₹3L - ₹5L / yr
Google Adwords
skill iconGoogle Analytics
Digital Marketing
Web Analytics
Facebook Marketing
+1 more
Job Summary
We are searching for a highly-creative Digital Marketing Manager to lead our marketing team. In this position, you will be responsible for all aspects of our marketing operations. Your central goal is to help grow our brand’s influence locally while also increasing brand loyalty and awareness.

Your duties will include planning, implementing, and monitoring our digital marketing campaigns across all digital networks. Our ideal candidate is someone with experience in marketing, art direction, and social media management. In addition to being an outstanding communicator, you will also demonstrate excellent interpersonal and analytical skills.

Responsibilities:
• Design and oversee all aspects of our digital marketing department including our marketing
database, email, and display advertising campaigns.
• Develop and monitor campaign budgets.
• Drive campaigns from planning to execution and beyond to meet key performance metrics
• Constantly optimize marketing activities to improve return on investment
• Allocate budgets and analyze and recommend modifications to ad spends
• Collaborate with marketing teams to guide A/B creative tests, incrementality tests, and spend
scaling tests on campaigns online and offline to identify what works best
• Test new channels and trends (such as
voice search, Augmented Reality, Virtual Reality, Digital
Out of Home, etc.)
• Optimize marketing budgets to maximize Cost per Acquisition (CPA) and efficiently scale new
customers
• Plan and manage our social media platforms.
• Prepare accurate reports on our marketing campaign’s overall performance.
• Coordinate with advertising and med iaexperts to improve marketing results.
• Identify the latest trends and technologies affecting our industry.
• Evaluate important metrics that affect our website traffic, service quotas, and target audience.
• Work with your team to brainstorm new and innovative growth strategies.
• Oversee and manage all contests, giveaways, and other digital projects.

Requirements:
• Bachelor’s degree in Marketing or relevant field.
• A minimum experience of 1-3 years in a digital performance marketing.
• In-depth knowledge of various social media platforms, best practices, and website analytics.
• Solid understanding of HTML, CSS, and JavaScript is required.
• Highly creative with excellent analytical abilities.
• Outstanding communication and interpersonal skills.
• Up-to-date on the latest trends and technologies in digital marketing.
Read more
Solution Buggy
at Solution Buggy
1 video
Arjun SB
Posted by Arjun SB
Bengaluru (Bangalore)
1 - 2 yrs
₹1L - ₹2L / yr
Communication Skills
English Proficiency
One Regional Language
Roles and Responsibilities: Identifies business opportunities by identifying prospects by making calls. Sell membership by establishing contact and developing relationships with prospects. Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities. Prepares reports by collecting, analyzing, and summarizing information. Maintain quality service by establishing and enforcing organization standards. Contributes to team effort by accomplishing related results as needed.
Read more
Aconex
at Aconex
2 recruiters
Prem Kumar G
Posted by Prem Kumar G
Bengaluru (Bangalore), Bengaluru (Bangalore)
3 - 7 yrs
₹10L - ₹20L / yr
A solid background in computer science
Be prepared to take a code challenge that will be...
mentored and led a mixed team of engineers
QA’s and engineers A minimum of 3 years’ experience in...
Aconex provides a leading cloud collaboration platform for the global construction industry. This platform gives owners and contractors in the construction, infrastructure, and energy and resources sectors project-wide visibility and control between the many different organizations collaborating across their projects. For more information and examples of Aconex in action, see http://www.aconex.com/. Follow Aconex on Twitter at @aconex and on LinkedIn at www.linkedin.com/company/aconex. We want you to love working at Aconex. If you are smart, expect to work with a great team while you make your mark as an individual, and are ready to take a step up in your career, this is for you.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos