
What you will do:
- Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
- Growing and nurturing customer relationships on every interaction that results in measurable Customer value
- Documenting necessary account information and offering custom solutions that benefit the customer
- Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balancing customer interests with the interests of company
- Resolving all customer queries and following established problem ticket recording procedures as appropriate
- Gathering relevant information from customers as required and updating it accurately to facilitate the decision process
What you need to have:
- Any graduate with demonstrable experience of 2-4 years
- Needs proactiveness and anticipation to understand customers problems
- Adaptability to customer's need and requirement
- Should be a problem solver
- Should be a go-getter, with high drive and ownership
- Should have good communication and listening skills
- Should have sound English language skills (written and verbal) with good typing speed

Similar jobs
Background
Praan (Praan, Inc.) is an impact focused deep-tech startup democratising clean air using breakthrough filterless technology. The company is backed by top tier VCs and CXOs globally and currently operates between the United States and India. Our team puts extreme attention to detail and loves building technology that's aspirational. Praan's team and culture is positioned to empower people to solve large global problems at an accelerated pace.
Why
Everyone worries about the dooms-day in climate change which is expected to occur in the 2050s. However, there's one doom's day which is the reality for millions of people around the world today. Air pollution takes more than 7 Million lives globally every single year. Over 5% of premature children death occur due to air pollution in developing countries. Everyone has relied on governments or experts to solve the problem, but most solutions up until today have either been too expensive or too ineffective. Praan is an attempt at making the future cleaner, healthier, and safer for the generations to come.
Job Description
- Lead the technical sales efforts for Praan's filterless purification systems, targeting industrial clients for the MK II platform, and commercial clients for the HIVE platform
- Identify potential customers, establish and nurture relationships, and conduct product demonstrations to showcase the features and advantages of our product portfolio
- Collaborate closely with the engineering and product teams to understand technical details, product capabilities, and competitive advantages, enabling you to effectively communicate the value proposition to potential customers
- Understand customer requirements and tailor product solutions to meet their specific needs, providing technical recommendations and guidance throughout the sales process
- Develop and deliver persuasive sales presentations, proposals, and product demonstrations to key decision-makers, highlighting the benefits and ROI of our products
- Actively track and manage sales opportunities through the entire sales cycle, from lead generation to deal closure, ensuring timely follow-ups and effective communication to meet sales targets
- Provide feedback from the market to the product development teams, helping to shape future product enhancements and new offerings based on customer needs and market trends
Skill Requirements
- Past academic education in Engineering + MBA or equivallent
- Proven track record working on engineering projects and have sold products like vibro sifters
- Past experience of 7 years to 10 years in the relevant industry
- Proven track record of successful technical sales, preferably in the B2B environment, with a focus on complex products or solutions
- Proven track record of achieving monthly/quarterly and yearly targets
- Strong leadership skills - will be managing a team of 4-5 Inside sales representatives
- Strong technical acumen and the ability to understand and explain technical concepts to both technical and non-technical audiences
- Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely
- Demonstrated ability to build and maintain strong relationships with customers, understanding their needs and providing effective solutions
- Self-motivated, results-oriented, and able to work independently as well as collaboratively within a cross-functional team environment
- Willingness to travel as required to meet with clients, attend trade shows, and participate in industry events.


Detailed JD
Requirements and Skills
- Actively participate in Agile ceremonies (Standups, Refinements, Retrospectives, Planning, and Requirement discussions)
- Communicate effectively, clearly, and thoroughly with the Scrum Team and Stakeholders
- Provide innovative solutions to complex problems
- Design, develop and modify software applications/systems according to specifications
- Develop technical documentation including services, object, and data model
- Create high-quality code and perform code reviews
- Create unit and integration tests to ensure the code quality and functionality
- Proactively learn and share knowledge of technology and compare the advantages and disadvantages of alternative solutions/technologies
- Help onboard new team members.

The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web applications for the company. Using Angular / React / JavaScript this candidate will be able to translate user and business needs into functional frontend design.
Responsibilities
- We use React for web application.
- Designing, developing, and testing UI for mobile and web applications
- Build reusable code and libraries for future use
- Accurately translate user and business needs into functional frontend code
Qualifications
- 3+ years' experience in frontend development
- Experience building mobile/web applications using Angular or React or JavaScript.
• Hands on experience in open source Technologies like java,j2ee, spring boot,spring mvc,mysql,jasper etc.
• Expertise in documentations like FRS,SRS,HLD,LLD, Traceability Matrix etc.
• Strong experience in application of UML, Design Patterns in design of solutions
• Strong Database skills including MySql etc.
• Must involved in at least one complete SDLC of a large size project
• Conversant with the latest technological developments including SOA and Agile
• Conversant with platforms, tools and frameworks used in application development
• Experience on the use of software development best practices, tools and technologies.
• Experience to Identify performance, reliability, security & integration bottlenecks and suggest recommendations.
• Expertise in REST API integration

Programming expertise in latest technologies including; Java
Expertise in MuleSoft, Maven, Gradle, oAuth2.0, JWT, Spring Boot, Microservice Architecture, Web services (SOAP/ REST), Hibernate.
Expertise in DB (MongoDB, MySQL, PostgreSQL)
Experience in developing Continuous Integration/ Continuous Delivery pipelines (CI/ CD)
Proficiency in AWS, AZURE, Docker, DevOps, Git, Jenkins
Extensive experience in parsing XML and JSON and integration with API/ WS
Well versed in software engineering principles, frameworks and technologies.
Excellent communication and team management skills
Self-directed team player who thrives in a continually changing environment
Strong customer service/client service skills.
Desired Candidate Profile
Experience developing and analysing code for a web-based application
Maintain a flexible work schedule and perform other duties when assigned
We are looking for an enthusiastic team member to help discover new prospects & bring closures. An energetic and focussed practitioner who wants to make a career in Sales/Inside Sales.
Key Strengths:
Pleasing personality, infectious energy and ability to sell.
Responsibilities
- Discover prospects through cold calling, networking and social media
- Meet to convert and
- Manage converted accounts
Requirements
- Bike (due to currently restricted modes of transport)
- 1-3 years experience in sales (to give you a jump start)
- Willingness to be on the field (well you got to meet your clients!)
If you are a person befitting the role, do connect with us with your resume, current and expected Salary.
PS: THIS IS A WORK FROM OFFICE JOB ONLY. IF THIS IS NOT SOMETHING YOU ARE OPEN TO, PLEASE DONT APPLY.
- To appoint Block Sales Manager in their respective Districts.
- To manage sales operations in assigned district to achieve revenue goals.
- To supervise sales team members on daily basis and provide guidance whenever needed.
- To identify skill gaps and conduct trainings to sales team.
- To work with team to implement new sales techniques to obtain profits.
- To assist in employee recruitment, promotion, retention and termination activities.
- To conduct employee performance evaluation and provide feedback for improvements.
- To contact potential customers and identify new business opportunities.
- To stay abreast with customer needs, market trends and competitors.
- To maintain clear and complete sales reports for management review.
- To build strong relationships with customers for business growth.
- To analyze sales performances and recommend improvements.
- To ensure that sales team follows company policies and procedures at all times.
- To develop promotional programs to increase sales and revenue.
- To plan and coordinate sales activities for assigned projects.



