Cutshort logo
Leading Gaming Company logo
Sr Executive - Customer Support
Leading Gaming Company
Sr Executive - Customer Support
Leading Gaming Company's logo

Sr Executive - Customer Support

at Leading Gaming Company

Agency job
via Unnati
2 - 4 yrs
₹3L - ₹5L / yr
Delhi, Gurugram, Noida
Skills
Customer Support
Customer Service
Customer Retention
Customer Success
Customer Relationship Management (CRM)
Issue resolution
outbound calls
chat support
inbound calls
Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.

 

 
The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services.
 
As  Sr Executive - Customer Support, you will be responsible to deliver extraordinary customer services by responding to customer concerns regarding customer accounts.

What you will do:
  • Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
  • Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
  • Growing and nurturing customer relationships on every interaction that results in measurable Customer value
  • Documenting necessary account information and offering custom solutions that benefit the customer
  • Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Balancing customer interests with the interests of company
  • Resolving all customer queries and following established problem ticket recording procedures as appropriate
  • Gathering relevant information from customers as required and updating it accurately to facilitate the decision process

 


Candidate Profile:

What you need to have:

  • Any graduate with demonstrable experience of 2-4 years
 Professional attributes :
  • Needs proactiveness and anticipation to understand customers problems
  • Adaptability to customer's need and requirement
  • Should be a problem solver
Personal attributes:
  • Should be a go-getter, with high drive and ownership
  • Should have good communication and listening skills    
  • Should have sound English language skills (written and verbal) with good typing speed    
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Gmware Pvt Ltd
Bengaluru (Bangalore)
0 - 2 yrs
₹3L - ₹4L / yr
Web Scraping
Web crawling
scrapy
Beautiful Soup

We are seeking an experienced Web Scraping Engineer to data extraction efforts for our enterprise clients. In this role, you will be tasked with creating and maintaining robust, large-scale scraping systems for gathering structured data.


Responsibilities:


Develop and optimize custom web scraping tools and workflows.

Integrate scraping systems with data storage solutions like SQL and NoSQL databases.

Troubleshoot and resolve scraping challenges, including CAPTCHAs, rate limiting, and IP blocking.

Provide technical guidance on scraping best practices and standards.


Skills Required:


Expert in Python and scraping libraries such as Scrapy and BeautifulSoup.

Deep understanding of web scraping techniques and challenges (CAPTCHAs, anti-bot measures).

Experience with cloud platforms (AWS, Google Cloud).

Strong background in databases and data storage systems (SQL, MongoDB).

Read more
IBS Business School
IBS Business School
Agency job
via TIGI HR Solution Pvt. Ltd. by Vaidehi Sarkar
Nagpur, Amravati
1 - 2 yrs
₹2L - ₹4L / yr
Marketing
Education & Research Management
Client Management
Negotiation

Job Description:


1) Self-motivated,

2) Good Communication and presentation skills required 

3) He/She has to explore the Nagpur Market.

4) Good local Contacts are required.

5) Ready to fieldwork as per the requirement.

6) Identifying students from colleges and coaching centres for Promoting 9 IBS Campuses.

7) Conducting various BTL activities to reach Management Aspirants

8) Referrals from existing aspirants.

9) Tap existing and new colleges to achieve the targets.

10) Re-enforce and maintain good relations with existing and prospective clients in order to solicit new business for the branch.

11) We are looking for a candidate who is ready to join Immediately.


Read more
Deqode
at Deqode
1 recruiter
Roshni Maji
Posted by Roshni Maji
Bengaluru (Bangalore), Gurugram, Mumbai, Pune
6 - 10 yrs
₹10L - ₹28L / yr
skill iconJava
skill iconReact.js
skill iconJenkins
skill iconDocker
skill iconKubernetes

Job Title: Java Full Stack Developer

Experience: 6+ Years

Locations: Bangalore, Mumbai, Pune, Gurgaon

Work Mode: Hybrid

Notice Period: Immediate Joiners Preferred / Candidates Who Have Completed Their Notice Period


About the Role

We are looking for a highly skilled and experienced Java Full Stack Developer with a strong command over backend technologies and modern frontend frameworks. The ideal candidate will have deep experience with Java, ReactJS, and DevOps tools like Jenkins, Docker, and basic Kubernetes knowledge. You’ll be contributing to complex software solutions across industries, collaborating with cross-functional teams, and deploying production-grade systems in a cloud-native, CI/CD-driven environment.


Key Responsibilities

  • Design and develop scalable web applications using Java (Spring Boot) and ReactJS
  • Collaborate with UX/UI designers and backend developers to implement robust, efficient front-end interfaces
  • Develop and maintain CI/CD pipelines using Jenkins, ensuring high-quality software delivery
  • Containerize applications using Docker and ensure smooth deployment and orchestration using Kubernetes (basic level)
  • Write clean, modular, and testable code and participate in code reviews
  • Troubleshoot and resolve performance, reliability, and functional issues in production
  • Work in Agile teams and participate in daily stand-ups, sprint planning, and retrospective meetings
  • Ensure all security, compliance, and performance standards are met in the development lifecycle


Mandatory Skills

  • Backend: Java, Spring Boot
  • Frontend: ReactJS
  • DevOps Tools: Jenkins, Docker
  • Containers & Orchestration: Basic knowledge of Kubernetes
  • Strong understanding of RESTful services and APIs
  • Familiarity with Git and version control workflows
  • Good understanding of SDLC, Agile/Scrum methodologies


Read more
Codexcelerate IT Solutions
priyanka priyanka
Posted by priyanka priyanka
Remote only
0 - 1 yrs
₹0.5L - ₹1L / yr
User Experience (UX) Design
  • Understand product specifications and user psychologyConduct concept and usability testing and gather feedbackCreate personas through user research and dataDefine the right interaction model and evaluate its successDevelop wireframes and prototypes around customer needsFind creative ways to solve UX problems (e.g. usability, findability)Work with UI designers to implement attractive designsCommunicate design ideas and prototypes to developersKeep abreast of competitor products and industry trends


Read more
Recro
at Recro
1 video
32 recruiters
Amrita Singh
Posted by Amrita Singh
Bengaluru (Bangalore)
3 - 6 yrs
₹6L - ₹18L / yr
skill iconSwift
skill iconObjective C
skill iconiOS App Development
Xcode
Model-View-View-Model (MVVM)
+1 more

Job Description:

  • Strong working experience in IOS application development is a must. First-hand experience of native mobile apps using Swift must.
  • Experience with Swift, RxSwift, Swift UI, and Unit tests.
  • Strong system design and architecture skills - specifically for IOS. Curiosity to tinker around, explore new paradigms and strongest for continuous improvement. Strong problem-solving skills.
  • Understanding of network connections, Rest API'sand scheduling. Strong knowledge of security standards (e.g. HTTPS) and privacy standards.
  • Idea/experience of the unit and instrumentation testing in IOS. Optimizing app performance and memory consumption.
  • Leveraging community libraries to efficiently complete development tasks.
  • Debugging apps using simulators and related tooling.
  • Persisting data for offline-first apps using databases such as Realm.
  • Localizing apps to support multiple languages and regions, vernacular libraries and fonts.
  • Familiar with Version control systems such as GIT.


Read more
Ftechiz Solutions Private Limited
Sakshi Gupta
Posted by Sakshi Gupta
Dehradun
0 - 1 yrs
₹1.2L - ₹1.8L / yr
skill iconHTML/CSS
Web design
Web Development

Job Types: Full-time, Regular / Permanent

Experience: 1+ yrs

Location: WFO company’s location i.e. Dehradun, Uttarakhand

Monday to Friday

Salary: ₹10,000.00 - ₹15,000.00 per month


Roles and Responsibilities:

Designing engaging and responsive landing page

Experience with HTML, CSS, JQuery, Javascript,Figma,Zeplin, Photoshop

Integrating client CMS programs and data feeds into websites

Excellent communication and Client interaction

Optimizing sites for maximum speed and scalability

Employing industry and design best practice through website build process

Conducting website testing

Liaising with back-end developers to ensure web and app logic is properly integrated

Ensuring website function and stability across devices i.e. desktop, mobile, tablet

Working with marketing and research teams to incorporate brand elements and relevant market research findings into website

Providing internal support and external customer service throughout the build and launch process of the website


Read more
Spectar Group
Mansi Dixit
Posted by Mansi Dixit
Remote, Noida, Bengaluru (Bangalore)
2 - 15 yrs
₹4.5L - ₹18L / yr
Tosca
Tosca testing
Must be certified and working on Tosca Tool. 
Good communication and presentation skills. 
Must have worked in 
Read more
wavin
wavin
Agency job
via Randstad India by Shreya Chaudhary
Noida, Gurugram
2 - 5 yrs
₹3L - ₹5L / yr
Recruitment/Talent Acquisition
Recruitment
Recruiter - basic checklist - good comm, should be from manufacturing background or consulting background wherein he/ she have managed manufacturing hirings, piping industry would also work. 
Read more
Brand and Beyond
Mumbai, Navi Mumbai
3 - 5 yrs
₹2L - ₹3.6L / yr
Graphic Designing
Motion graphic design
Adobe Creative Suite

We are looking for a Creative Graphic Designer & Visualizer with the proper knowledge to interpret our client’s needs and design solutions with high visual impact. You will work on designing a variety of products, including websites, Social Media creatives, product packaging, websites, exhibitions, and corporate identity.

 

Immediate Joining- Agency experience preferred

Description
  • Creating all the digital collaterals like Social media creatives, Emailers, Google Display Ads, Creative videos, gifs etc.
  • Conceptualize visuals based on requirements that convey an accurate message for the project.
  • Producing print-ready collateral including brochures, posters, flyers, display stands etc.
  • Ensure projects are completed in a timely manner with quality.
  • With a knack for translating a creative brief into a work of art.
  • Implement suggestions and modifications wherever possible.

Requirements
  • Any Bachelor’s degree. (BFA preferred but not essential).
  • Expert in Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver, After Effects etc.) and CorelDraw.
  • Well-versed with Motion Graphic videos, and gifs.
  • A meticulous eye for detail.
  • Proactively work on creative ideas.
  • Excellent Visualization Skills
  • Excellent written and verbal communication skills.
  • Contributing to team efforts by accomplishing tasks as needed.
  • Minimum 3 years of work experience as a graphics/web designer, visual designer, or similar role with an Ad agency/Media agency.
  • Work portfolio with a variety of creative projects.

Job applicable for Mumbai Candidates Only
Experience: 3+ years of agency work experience.

Our Office address: Kailas Business Park, Hiranandani Gardens, Powai, 40007

Salary:
Upto 30000/month (Depends on the total experience and skillset)
Read more
Mobile Programming India Pvt Ltd
at Mobile Programming India Pvt Ltd
1 video
17 recruiters
Rupa Pandey
Posted by Rupa Pandey
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
3 - 9 yrs
₹2L - ₹9L / yr
skill iconJava
J2EE
Struts
Spring
Hibernate (Java)
+1 more
Experience-4+ yrs
Location- PAN India
must know Core Java,Eclipse
immediate joiner 
NP - 15 dayss or less 
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos