What you will do:
- Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
- Growing and nurturing customer relationships on every interaction that results in measurable Customer value
- Documenting necessary account information and offering custom solutions that benefit the customer
- Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balancing customer interests with the interests of company
- Resolving all customer queries and following established problem ticket recording procedures as appropriate
- Gathering relevant information from customers as required and updating it accurately to facilitate the decision process
What you need to have:
- Any graduate with demonstrable experience of 2-4 years
- Needs proactiveness and anticipation to understand customers problems
- Adaptability to customer's need and requirement
- Should be a problem solver
- Should be a go-getter, with high drive and ownership
- Should have good communication and listening skills
- Should have sound English language skills (written and verbal) with good typing speed
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Data AnalyticsRole & Responsibilities
We are seeking an experienced and self-motivated Lead Product Manager with expertise in Auto-Tech (e.g., Spinny, Cars24, Acko, PolicyBazaar, Park+). The ideal candidate will focus on user retention, increasing app engagement, and scaling our products to the next level.
Key Responsibilities:
User Retention: Develop and execute strategies to retain users, increase session lengths, and improve app engagement.
Data-Driven Insights: Conduct user behavior analysis and leverage insights to drive product improvements.
UX Optimization: Lead UX enhancements and A/B testing to deliver an exceptional user experience.
Team Leadership: Mentor and guide product teams to achieve strategic goals.
Stakeholder Management: Ensure seamless collaboration across teams and alignment on product objectives.
Ideal Candidate
Industry Experience: Proven experience in Auto-Tech companies or similar sectors.
Product Expertise: Demonstrated success in scaling products and improving user retention.
Technical Skills: Strong command of data analytics, Google Analytics, and UX design principles.
Leadership Skills: Exceptional ability to lead teams, manage stakeholders, and drive challenges to solutions.
Innovative Thinking: Proven ability to improve live products through user-centric design and research.
JavascriptExperience: 2 to 5 Years
Location: Bangalore
About the Role
We are seeking an Automation Test Engineer with 2–5 years of experience in automation testing using Playwright with TypeScript/JavaScript. The candidate will be responsible for building and maintaining automated test scripts, ensuring application quality, and collaborating closely with cross-functional teams.
Key Responsibilities
- Hands-on experience with Playwright
- Strong knowledge of TypeScript/JavaScript
- Experience in web automation testing
- Understanding of QA processes and Agile methodologies
- Familiarity with Git and CI/CD pipelines
About Moolya
Moolya is a trusted software testing partner to several industry leaders and cutting-edge startup companies in India and abroad. We have actively invested in the startup ecosystem to nurture the quality of their products, by learning and translating the experience that we have gained from working with startups that went on to become billion-dollar behemoths themselves. Our enterprise customers love the "startup way of testing" that we bring to their enterprise IT teams - it makes them more agile, innovative, result-focused, and cost-conscious. Our customers are spread across India, USA, UK, UAE, Australia, and Indonesia.
We love complex testing challenges across technologies viz. web, cloud, mobile, wearables, Internet of Things, Bots, AI, Enterprise Apps, Packaged Software, and Platform Implementations. Our expertise spans consumer-centric industries such as eCommerce, Payments & Wallets, Banking, Retail, Media, Healthcare, and Lifestyle.
For more information about Moolya, visit us at https://moolya.com
iOS App Development
Objective C
SwiftLocation: Bangalore
Our Vision:
Company is building a first-of-its-kind, lifestyle health product for Women in India. We believe that the future of health and fitness is digital, and women will drive the digital fitness revolution in India. Existing digital health and fitness products are highly transactional and we see a huge opportunity to build a truly aspirational product that will
inspire and empower millions of women to lead healthier lives. If you are passionate about building a product that blends together technology, content, and community, we would love to talk to you.
Requirement:
Company is looking for results-oriented Engineers. An ideal candidate for us would be a passionate builder of great products/frameworks and someone who would thrive in a fast-paced environment and enjoy the challenge of complex business contexts that are typically being defined in real-time. In this role, you will be responsible for building world-class technology products and platforms that are at the forefront of the technology revolution in the Indian healthcare
ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance. You will be working in a fast-paced and agile work environment delivering quality solutions that have an immediate business impact.
Responsibilities:
- Design and build highly reliable and performant applications that deliver a great user
experience.
- Own large technical deliverables and execute in a structured manner.
- Take the accountability of the overall health of the applications you build.
- Platformize components as libraries, utilities and promote reuse.
- Be able to conceptualize and develop prototypes quickly.
- Lead by example, mentor and guide team members on everything from structured
problem solving to development of best practices.
What we are looking for:
- Deep expertise of the iOS and Android ecosystems.
- Hands-on experience with either React Native, Flutter, Swift or Kotlin.
- Deep understanding of your tools: Languages, frameworks, systems.
- Experience with abstracting requirements into frameworks.
- Hungry to learn, share knowledge, and enjoy mentoring others.
- Data driven, having customer empathy, striving to build stable, delightful
applications.
- [Optional, but desired] Experience with video streaming and Real Time
Communication technologies.
Angular (2+)
AngularJS (1.x)JavascriptTotal working Experience
3 to 6 years
Job Location
Bangalore
Key accountabilities include:
- Must have 5+ years of experience in
- Secure web application development using Angular 7+
- Integrating the web application with REST APIs
- Strong logical problem-solving skill
- Must have strong knowledge in debugging the Angular application and REST APIs
- Must have strong knowledge in Data structure, Algorithms and Object-Oriented Programming
- Must have worked on IIS webs server and Angular
- Must have knowledge in data encryption and decryption algorithm using certificates & troubleshooting, SHA-256
- Good in web application debugging and troubleshooting.
- Good web application error log analysis
Skills
- Angular version 7+
- TypeScript
- JavaScript
- IIS / Tomcat / NGINX
- Data Structure
ROLE MISSION (WHY THE POSITION EXISTS)
Responsible for managing the MD’s calendar, prepares any notes for the meetings, fixes appointments with visitors, internal staff, etc.
Prioritizes and follows up on concerns addressed to the MD, including those marked sensitive or confidential nature. Follows course of action as recommended by MD.
Drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the MDs ability to perform his/her duties
Making transport and travel arrangements and preparing expense reports for the MD
Coordinates internally with internal departments and acts as a point of contact between internal and external employees, vendors, external clients and guests
Arranging minutes of meetings, conferences, Board meetings
Filing all important documents, correspondence for the MD’s office
Responsible for regular monthly reports as required by the Management
Coordinates with external organizations, as required
AREAS OF RESPONSIBILITY
Administrative Responsibilities:
- Responsible for calendar management, scheduling appointments and meetings
- Making transport and travel arrangements for the MD
- Be the point of contact to answers queries and providing
information related to the MD’s office
- Develop presentations as required by the MD
- Handles all correspondence for the MD’s office and prepare
responses and filing all important documents
- Manage information flow in a timely and accurate manner
- Delegating tasks assigned by MD to staff and follow up of status of all tasks assigned
- Collating MIS from all departments on a timely basis
- Handle confidential information in a sensitive manner
JOB SPECIFICATIONS
Education:
Bachelor of Commerce / Arts
MBA (Optional)
Job Related Experience:
6-8 years of work experience in administration with minimum 3 experience as a Executive Assistant to a Management role
Excellent computer proficiency required
Business Understanding:
Hospital Management
Others:
Excellent English Communication (Written and Verbal)
Excellent Presentation Skills
- Experience in any one SaaS based Software & High available Infrastructure Architectures
- Financial/Banking domain knowledge (Risk, Fraud, Security Aspects) is a plus
- Debugging/Identifying root cause on faults/performance of an Application (at least one project should
- highlight this requirements)
- Working knowledge of any one of Interfaces (RestAPI/HttpProcessor/WinServices)
- Know-How of anyone Monitoring tool (Nagios / Graphana / Kubernates / AWS Cloud Watch)
- SQL programming
- Troubleshoot enterprise applications
- PHP, .net and MS SQL, Apache server and Linux
- Jira usage
- Certifications: ITIL certification is a Plus
Job description
Job Responsibilities :
- Work closely with Product, Strategy, Marketing and Tech teams, to shape and deliver design vision and strategy
- Work closely with the product team to identify research questions.
- Plan and conduct interviews, user surveys, usability tests to understand user needs, find relevant solutions and shape long-term product strategy
- Help define and refine user personas
- Plan and design the information architecture for the app- what information should go where? Which elements are more important and should be given priority?
- Create use cases, design flows, wireframes, experiences and define information hierarchies
- Design mockups and prototype interactive solutions
- Collaborate with front-end developers to translate design appropriately
- Write compelling, user-friendly copy that guides the user and embodies the voice of the brand
- Employing industry and design best practice throughout the build process
- Optimizing pages for maximum speed and scalability
- Work within brand guidelines to create layouts that reinforce a brand's style or voice through its visual touchpoints
- Should be open to working on any design collateral whether related to app or web or general physical/digital promotion design
- Desired Profile :
- Deep understanding of design methodologies, principles and visual design
- A user-centric mindset
- Attention to detail
- Creative & Analytical Problem-Solving approach,
- Articulative and rational
- Ability to work in a fast-paced, hyper-collaborative work environment
- Someone who wants to make great products- an outstanding portfolio that showcases your foundation in ideation, visual design, interaction and delivery - -Good Communication skills
- Skills and Qualifications :
- 8 to 10 years of experience as a UX-UI Designer or a similar role
- BCA/MCA/BTech or any other but should have worked on software products
- Portfolio of high-quality work and project samples
- Mastery of foundational design concepts and visual principles, especially for the digital world
- Up-to-date knowledge of softwares like InVision, Sketch/Illustrator, Adobe XD, Figma, Balsamiq, Axure RP, Marvel
1)Working on Product content.
2)Basic editing skills with creative ideas.
3)Engaging in editing the technical videos and other product related ads
4)Working on adding basic graphics and highlights.
5)Working closely with the brand marketing team to ideate on content and story telling.
6)Working on developing product content outlines and story boards
7)Creating unique, original and quality content.
8)Flexible and open to make changes
9)Professional Approach to details, time and deadlines.
About Urbanespot
Urbanespot presents brick-and-mortar businesses with the simplest way to understand, engage, and retain customers. It recognises customers walking into a store, restaurant, or hotel, understands their behaviour, and uses this understanding to help businesses target new customers and run campaigns that build loyalty in existing ones. Be it a small café or a chain of restaurants, Urbanespot can help manage their online reputation, build engagement on their social channels, and measure the ROI on their marketing spends in the one way that matters...in-store results.
Why you should consider working with Urbanespot:
If you're motivated by high sales targets, aggressive incentives, and a market full of opportunity, you'd be joining the right company. If you're motivated by all of this, but also feel the need to work in an environment that truly values innovation and the capacity to take ownership, then you'd REALLY be joining the right company.
About the Role : Urbanespot is looking for an INSIDE SALES EXECUTIVE. This would be a B2B role aimed at building a customer base of hospitality businesses for Urbanespot’s product. A person in this role would need to be comfortable building prospect lists and making dozens of calls per day to generate interest in potential prospects and qualify leads.
The role will carry the following responsibilities:
-
Identify prospective customers and establish contact with them through outbound cold-calls and emails
-
Follow-up with inbound leads to qualify them
-
Understand customer needs, identify sales opportunities, and build relationships
-
Drive new customer acquisition, while also farming existing customer accounts
-
Maintain market information in Urbanespot's CRM systems and generate actionable
reports and insights for the leadership team
-
Perform effective online demos to prospects
Location: Location-independent. We are open to candidates from any city in India. The candidate may work from home.
Skills:The role will require someone with specific qualities. The following will be assessed as part of the evaluation process:
• Communication skills - Ability to build a conversation with a prospect, while carefully probing for information that might show a sales opportunity
-
Rigor - Ability to make a high number of calls per day to drive conversations while maintaining an up-to-date and error free CRM and timely, actionable reports to the leadership team
-
Independence - Ability to learn fast, and take charge of the responsibility to drive growth in the target market
Knowledge:
-
B2B sales processes and organisational structures
-
Standard CRM usage
-
Excel, Powerpoint
-
Knowing how to use LinkedIn for Social Selling would be considered a plus
Qualifications:
-
Experience and qualifications are not a barrier as long as the required skills and knowledge are displayed.
-
A proven inside sales track record, experience conducting market research, and executing list building activities will be considered a major plus.
Points to note:
-
At Urbanespot, intelligence and creativity are more important than anything else. Please ensure you understand our company and have been through our website before you apply. Not understanding the domain we work in or our offering before applying will lead to immediate disqualification.
-
We hope you're excited by travel, because the role may involve some sales and training related traveling.
-
You will need to have a smartphone, a laptop, and boundless positive energy.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon