Sr Executive - Customer Support

• 6+ years of experience as a Scrum Master
• Must have experience leading a team of around 15-20 team members in an Agile environment.
• Experience working in multi-geo or offshore environment
• JIRA experience
• Excellent verbal, written and presentation skills
• Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction
• Proven problem solving skills from problem assessment to solution selection
• Ability to identify alternatives and make contingency plans
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities
• Proven ability to thrive in a fast paced, dynamic environment
• Ability to handle multiple projects and assignments
• Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.
• CSM (Certified) or PMP (Certified) Good to have

• Own the product development from scratch
• Architect scalable, distributed and large-scale web and mobile solutions from scratch
• Code for fresh development and to troubleshoot and resolve issues
• Writing reusable, testable, and efficient code
• Creating database schemas that represent and support business processes
• Design and implementation of low-latency, high-availability, and performant applications
• Manage a team of   Developers and Interns
• Boost productivity of team by guiding junior employees and setting the right path for the team

• Excellent analytical skills and understanding of computing fundamentals
• At least 5 years of work experience as a Software Developer
• Strong knowledge either of NodeJS or Python
• Experience working with AWS Serverless Technologies(Lambda, ApiGateway, Cognito, DynamoDB)
• Experience with SQL and NoSQL databases
• Experience with CI/CD and automation methodologies
• .Experience and knowledge of open source tools & frameworks, broader cutting-edge technologies around server-side development

We are looking out for a UI/UX developer to turn our software into easy-to-use & appealing products for our learners. 

You will be working on the cutting edge of learning technology & be responsible for delivering the best product & learning experience, with the goal of driving stronger usage, retention and progress of product users, ultimately turning them into product advocates! 

You’ll turn data, research, and intuition into products, features, and designs that people love and want.

This could also be the gateway to a PM role.

Responsibilities:
    

• Illustrate design ideas using storyboards, process flows, wireframes and sitemaps
• Design everything from complete features to GUI elements, like tabs and widgets
• Develop UI mockups & prototypes that illustrate product look & functionality and get user feedback
• Create original graphic designs & illustrations (e.g. images, sketches, UI elements)
• Identify and troubleshoot UX problems, source user feedback & iterate product 
• Strategise & implement UX research methodologies and testing activities to analyze and predict user behavior.
• Build & ensure an extremely easy to use & pleasing product with intuitive interactions

• Collaborate with the developers, program managers & marketing team to drive outcomes, improve use & product advocacy
• Build strong habit loops, gamification systems, and other aspects to drive strong product adoption & a quality learning experience 
  

  
  UI UX Designer Requirements:

  If you have the ability to intuitively & with research analyse, understand & predict user behaviour along with the ability to build flows, interfaces & designs to guide user behaviour in the desired manner then read on. 

  If you can additionally make designs in a way that it is one more reason for a user to use your already great product then we may just be a great place for you. If you are passionate about education or making a real impact in people’s lives using your work, then bingo!

  
  
  • A Bachelor's degree and a combined minimum of 1.5 years’ of UI & UX design experience for digital products.
  • A portfolio of professional UI/UX design work for both web and mobile platforms.
  • Working knowledge of the following technologies and software: Sketch, InVision, HTML, CSS, Java, iOS, Android, Design Systems and Adobe Creative Suite.
  • A team player who can work independently too.
  • Excellent written and verbal communication skills.
  • Multi-tasking and time-management skills, with the ability to prioritize tasks.

- Create email marketing campaigns to promote products or services.

- To plan, execute, test, establish best & effective email marketing practices.

- Purge non-deliverable email addresses and opt-outs

- Create email marketing strategy for leads as well as existing clients

- Create and maintain email marketing reports to improve efficiency 

- Maintain domain reputation and In-boxing rates for all our email campaigns 

- Plan and maintain email calendar for all the brands 

- Maintain lists and database for efficient execution

- Single handedly responsible for execution of all email marketing campaigns 

• B2B
• B2C( International IT Sales )
• Knowledge of products and technologies and market conditions.
• Excellent communications

1. Vendor Management :: On-boarding & Payments
2. MIS Reporting & Presentation
3. Work closely with tech team, participating in the tech discussion regarding features feasibility as per technology
4. Work with teams like Customer Service, inside sales, Operations etc. to improve our customer retention, identify avenues for cross-selling/up-selling at a product level.
5. Product research, competitive analysis, positioning and packaging of the product 
6. Work closely with business, technology, operations, sales, marketing teams to gather the product requirements and build the final version and structure of the product vision. 
7. Define the product roadmap, release models and delivery the same. 
8. Responsible for sourcing, identifying and generation of new ideas, based on internal intelligence, user behavioral trends, market analysis and revenue maximization. 
9. Preparation of the product note/policies as per the guidelines and benchmarking the product features with the peers. 
10. Successful launch of the new product, versions, enhancements, in line with the cost, scope, quality and schedule