Sr Executive - Customer Support

About Company

ADDV HealthTech Solutions, a UK-based company, operates with a strong IT presence in Ahmedabad, empowering IT professionals and organizations with cutting-edge technologies. As a product and service-based industry, we have excelled in managing UK healthcare projects, leveraging our novel tech-led approach.

ADDV HealthTech Solutions operates as a subsidiary of the renowned UK company, ADDVantage Technologies (https://addvantage-technologies.co.uk/) delivering innovative healthcare solutions like AllDayDr, Healthya, AppLocum, PharmSmart, ADDVantage Minds, and HEALTHYA Stations. Under the visionary leadership of our Founder and CEO, Suhel Ahmed, we continue to expand our expertise and presence across the UK and the Middle East.

What are we looking for in a candidate?

● 3-5 years of experience in frontend development.

● Proficient understanding of web markup, including HTML5 and CSS3.

● Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS

● Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery

● Strong knowledge of JavaScript and its frameworks, such as AngularJS or React.

● Good understanding of asynchronous request handling, partial page updates, and AJAX

● Experience with responsive design and frameworks like Bootstrap.

● Proficient understanding of cross-browser compatibility issues and ways to work around them.

● Basic understanding of React.js and its core principles (optional but preferred).

● Familiarity with version control systems (e.g., Git).

● Excellent problem-solving and communication skills.

What will a candidate be doing with us?

● Develop and maintain user-facing features for web applications.

● Build reusable code and libraries for future use.

● Ensure the technical feasibility of UI/UX designs.

● Optimize applications for maximum speed and scalability.

● Collaborate with other team members and stakeholders.

What will we provide to the candidate?

● 5 days working

● Flexible working hours

● Training and Development Opportunities

● Collaborative work environment

● Working with International teams

• To design flows and experiences that are delightful, intuitive and elegant.
• Execute on a master level with an eagle eye for detail.
• Give feedback on product strategy and design work to continually push the level of quality on the team.
• Collaborate Product and Engineering to deliver a world class experience to our users.
• From wire-framing to designing end-to-end flows and prototypes, you will be in charge of designing products that solve problems in a simple and elegant way while taking care of every small detail.
• Evaluate current processes, identify best practices, develop plans to reach goals and implement improvements.
• Strive every day to ensure the product is more loved by customers than it was the day before

• 2+ years demonstrated experience with end-to-end (hybrid UX and UI) product design in a product company.
• Strong visual design skills, ideally with experience designing iconography, illustration and creating motion graphics
• The ability to think at a high level about product strategy and vision (not just 'how it should look' but 'what we should build').
• Experience in building and shipping applications or software (mobile/web).
• Must have a portfolio featuring examples of design work.
• Clean visual design sense and skills in typography and grids
• Hugely customer-focused with a passion for great customer journeys and experiences 
• To be a constant learner. You will be always growing - both personally and with the team
• Experience using data to inform design improvements 
• Brownie points 🍪 

• If you have built gamified consumer digital products or have ideas for the same. 
• Illustration skills
• Creating motion graphics
• Strong visual design chops

About Thriving Springs:

Have you ever wondered, what does it take to succeed at the workplace ? Is it only technical skills or do behavior skills also play a role ?

Research suggests that 85% of job success depends on soft and behavioral skills and this is where Thriving Springs plays a critical role by helping organizations, teams and individuals build these skills and unlock their highest potential and achieve an all round success. It does this by assessing current levels of soft and behavioral skills and then helping in growing them through Thriving Springs’s innovative smart platform that combines the power of emotional intelligence (EI) with artificial intelligence (AI) and machine learning (ML).

Why join Thriving Springs?

While there are many companies, however, companies that are built with a clear purpose and mission to take humanity forward are rare. Thriving Springs - An Edtech startup is one of the pioneers in driving human productivity, fulfillment and success forward through empowering millions of working professionals globally with soft and behavioral skills and assisting them in the flow of work. Thriving Springs is leading a worldwide and purpose-led movement to drive success at the workplace and we invite you to join this fun and adventurous journey with us.

Culture, Rewards and Benefits:

A great culture is created when everybody in the company has great opportunities, creates meaningful impact and contributes to the good of society - Larry Page - Founder - Google

The founders of Thriving Springs come from Google and have built a Google-like culture within Thriving Springs where every team member experiences freedom and autonomy to pursue their ideas that have a deep impact and will shape the future of workplace learning. The culture at Thriving Springs is deeply rooted in emotional intelligence where there is an emphasis on collaboration, empathy and winning together as one team.

The candidate will receive an attractive total compensation package including a competitive fixed salary, performance bonuses and ESOPs translating into non-incremental gains as the company grows into a potential unicorn. In addition, every member will receive medical and health insurance.

Location: Hyderabad, India

Qualifications:

BTech/BE in computer science, electrical, electronics or related fields 5+ years of full stack design and development experience High emotional intelligence, empathy and collaborative approach. Experience in Angular Javascript frameworks, CSS, HTML5, NodeJS, ExpressJS, MongoDB to handle full stack web development. Experience with developing rich dynamic front end applications using Angular and CSS frameworks like BulmaCSS, Angular Material, Bootstrap, etc. Knowledge of GraphQL would be an added advantage. Knowledge of Cloud services like AWS, Heroku, Azure is preferable. Should be a quick learner to keep up with the pace of the ever changing world of technology as the candidate will get excellent exposure to the latest and trending Cloud based Saas technologies and best practices while working with varied customers based across the globe.

Responsibilities:

Develop web applications covering end to end software development life cycle right from writing UI code using Angular to backend API code using NodeJS and managing databases like MongoDB, MySQL, etc. Involved in full stack code management from Git check-ins to running automated builds and deployments using DevOps practices to deploy to public cloud services like AWS, Azure, Heroku, etc. Handling full-stack web development workflow right from front end to backend to CI/CD workflows. Design and Develop the tech architecture and work closely with CEO and CTO of the company Drive and guide with work of other engineers on the team

This is a leadership role and candidate is expected to wear multiple technical hats including customer interactions and investor discussions

Senior React JS Developer

Responsibilities:

Translate Business requirements into Technical Requirements and conceptualize solution by breaking it up into logical units of work.

Plan and execute product roadmap with product manager and other stakeholders.

Develop and implement integration solution with high quality, exception handling and low maintenance in accordance with the project timeline, adherence to global standards/principles, design standards

Provide support and documentation to assist in sustaining the project during the transition to production by working closely with production support team during production release and troubleshooting production issues

Responsible for effectively communicating the plan, status and updates to stakeholders and scrum team

Proactively raise issues to Product Owner and Scrum leads when necessary

Independently assess and represent development team - covering all aspects of technical feasibility, complexity and timelines during project / program review meetings.

Lead , manage , mentor team of developers.

Design and build new features, simplify existing services, and scale our systems as we rapidly grow and evolve

Create reusable patterns that improve the consistency of the codebase

Collaborate with your engineering teammates through planning, pairing, testing, reviewing and delivery of the features that you build

Work with the product team to translate powerful ideas into everyday business value

Write sustainable, testable, high-quality, high-performance code

What Makes You a Great Fit

6+ years of relevant front-end development experience writing modular / reusable / Object Oriented / functional Javascript code.

At least 5 years of working experience on React JS framework

Firm grasp of JavaScript (or Typescript) and its nuances, including ES6+ syntax

Strong expertise with HTML5, CSS3  (with media queries) and writing cross-browser compatible code

Grid system understanding

CSS preprocessor experience (SASS or LESS), Responsive design, Accessibility

Familiarity with code versioning tool like GitHub.

Experience with RESTful services

A strong, demonstrable portfolio of past web applications including websites.

Self-motivated, fast learner with attention to detail and quality

Excellent diagnostic, troubleshooting, and communication skills

Required Skills:

6+ Years of experience

Should be able to work independently and must be hands on in development.

Should be able to take a problem and produce an architectural pattern plus a proof of concept utilising best practices when it comes to developing enterprise integration software.

Should have excellent analytical and problem solving skills.

Strong proficiency with Spring Boot, Microservices, Spring MVC, Coding and Spring Integration.

Knowledge of enterprise integration patterns and asynchronous messaging patterns is required.

Experience with working with process modelling software is a nice to have.

Experience in working with rule based systems is a nice to have.

Strong fundamentals in object oriented programming is a must have.

Experience in working with at least one relational and one no sql database is preferred.

Strong experience in working and designing message structures using xml and json.

Strong knowledge of SDLC Lifecycle Process and Agile Methodology.

Experience in BPMN would be added advantage.

Experience in working with security protocol (e.g. TLS, OAuth) and understands security in development.

Experience with containerization using Docker, orchestration using Kubernetes, Continuous Integration/Delivery tools - Jenkins, Maven, GIT.

Experience in Messaging with MQ based Messaging Systems.

Communication:

Should be able to communicate effectively with product team members, clients and stakeholders.

Clarifies and communicates product objectives and problem solving.

About Company: Applicate IT Solutions Pvt Ltd

Applicate leads the use of cutting-edge technology including Artificial Intelligence in the domain of Sales.

Applicate has created the first AI Sales Assistant, and named it ‘Sellina’. With Artificial Intelligence, ‘Sellina’ can simultaneously Assist, Supervise and Train 1000s of salespeople and channel partners across an organization & assist them in driving everyday sales!

Applicate Is already working with many top Global and Indian brands like Bacardi, Diageo, Shell, ITC, Kelloggs, Britannia, Perfetti, Bauli, Organic India, Whirlpool, Grohe, Akzonobel, Allen Solly, Louis Philippe, Van Heusen, Arrow, U.S. Polo, Mars and other top brands.

Are you resilient? Can you smile in the face of adversity and talk to anyone? Do you have convincing power? If so, You might be ready for a job as an inside sales representative

We are looking for Inside Sales Manager who will be responsible for business lead generation by emailing, cold calling and build relationships with existing and prospective clients in order to garner their interest and convert them into qualified leads.

As Inside Sales Manager at Applicate, you’ll be responsible for generating new prospects by interacting with target customer.

• Generating new leads & Meeting Sales goals by cold calling, email marketing etc.
• Develops new accounts by researching and identifying potential leads, soliciting new business, building connections.
• Diligent follow-ups with inbound leads supported by subsequent email communications
• Route qualified leads to outside sales team by initiating appointments
• Achieve quarterly and annual sales targets
• Maintain strong MIS of all leads and accounts
• Have a strong eye for research and ability to scout for new prospects, identify the key players in an industry and gather interest
• Keeps product knowledge up to date by studying item descriptions and participating in ongoing training
• Accepts ownership for maintaining and expanding sales and accomplishing all assigned tasks

• Min 1 years of experience in Similar Role and domain.
• Excellent presentation and communication skills, both written and verbal as well excellent listening skills too.
• Bachelor’s Degree in sales or business, information technology, or related field (MBA preferred)
• Good hands on in excel (Mail merge, data entry etc.) and other office products.
• A self-starter. A tenacious individual that is not afraid of taking new initiatives and sometimes rejection.
• Talking & Meeting is second nature for you. Your day will consist of high volume calling/ meeting/ e-mailing.
• Strong understanding of sales cycle
• Strong secondary/internet research skills
• Knowledge of lead generation, nurturing and converting a potential lead to appointments

Responsibilities:

• Responsible for developing Web Applications/ Rest Apis/ Automation Scripts.
• Design, Develop, Enhance and test Back End Web Modules using Nodejs, Nestjs Framework, Mongo DB.
• Research and explore existing solutions, competition to get a holistic understanding of the design and development.
• Communicate and collaborate effectively with various teams for effective outcomes.
• Meet deadlines in a high intensity work environment.
• Write Highly scalable and stable code.
• Pick up any project & amp; suggest a solution for completing it.
• Write production ready code with minimal bugs.
• Review other engineers' code and provide constructive feedback.
• Help grow the engineering team through involvement in the technology community (conferences, meetups, blog posts, open-source projects, etc) and referrals.
• Monitor changes in production & amp; rollback if necessary.
• Pair often and provide some guidance to more junior engineers.

Requirements:

• 2-6 years of working experience in backend technologies.
• Proficient in NodeJs, NestJs, Js.
• Understanding of Backend End Technologies.
• Proficient in RESTful APIs and API Communications.
• Understanding of Sql and NoSql Databases.
• Good grasp of Asynchronous Programming and its work arounds.
• Database schema Creation for business process.
• Working knowledge in user authentication and authorization.
• Implementing data protection Error Handling skills
• Good at analyzing and solving problems.
• Passionate to work in a start-up.
• Knowledge of firebase authentication and analytics.
• Knowledge of AWS deployment tools and strategy.
• Should be good with the Low Level and High Level Design.
• Understanding of Different Design Patterns.

Roles and Responsibilities:

6+ Experience in  Node.js, React Js

excellent written and verbal communication skill

• Healthy team and relationship building skills
• Hands-on experience delivering web applications in the cloud to on-demand production clients
• Experience in JavaScript, OOP Patterns, ES6, HTML, CSS, LESS
• Experience with  MS Sql Server, Mongo DB
• Experience with SSO, SAML, OAuth, JWT for API and Web Session Authentication and Authorization
• Experience with Azure Devops platform will be an added advantage
• Experience with test and/or process automation, source control
• Possess solid debugging process and exhibit technical intuition