Customer Support Executive

Company: Optimum Solutions

About the company: Optimum solutions is a leader in a sheet metal industry, provides sheet metal solutions to sheet metal fabricators with a proven track record of reliable product delivery. Starting from tools through software, machines, we are one stop shop for all your technology needs.

Role Overview:

• Creating and managing database schemas that represent and support business processes, Hands-on experience in any SQL queries and Database server wrt managing deployment.
• Implementing automated testing platforms, unit tests, and CICD Pipeline
• Proficient understanding of code versioning tools, such as GitHub, Bitbucket, ADO
• Understanding of container platform, such as Docker

Job Description

• We are looking for a good Python Developer with Knowledge of Machine learning and deep learning framework.
• Your primary focus will be working the Product and Usecase delivery team to do various prompting for different Gen-AI use cases
• You will be responsible for prompting and building use case Pipelines
• Perform the Evaluation of all the Gen-AI features and Usecase pipeline

Position: AI ML Engineer

Location: Chennai (Preference) and Bangalore

Minimum Qualification:  Bachelor's degree in computer science, Software Engineering, Data Science, or a related field.

Experience:  4-6 years

CTC: 16.5 - 17 LPA

Employment Type:  Full Time

Key Responsibilities:

• Take care of entire prompt life cycle like prompt design, prompt template creation, prompt tuning/optimization for various Gen-AI base models
• Design and develop prompts suiting project needs
• Lead and manage team of prompt engineers
• Stakeholder management across business and domains as required for the projects
• Evaluating base models and benchmarking performance
• Implement prompt gaurdrails to prevent attacks like prompt injection, jail braking and prompt leaking
•  Develop, deploy and maintain auto prompt solutions
• Design and implement minimum design standards for every use case involving prompt engineering

Skills and Qualifications

• Strong proficiency with Python, DJANGO framework and REGEX
• Good understanding of Machine learning framework Pytorch and Tensorflow
• Knowledge of Generative AI and RAG Pipeline
• Good in microservice design pattern and developing scalable application.
• Ability to build and consume REST API
• Fine tune and perform code optimization for better performance.
• Strong understanding on OOP and design thinking
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good understanding of server-side templating languages
• Understanding accessibility and security compliance, user authentication and authorization between multiple systems, servers, and environments
• Integration of APIs, multiple data sources and databases into one system
• Good knowledge in API Gateways and proxies, such as WSO2, KONG, nginx, Apache HTTP Server.
• Understanding fundamental design principles behind a scalable and distributed application
• Good working knowledge on Microservices architecture, behaviour, dependencies, scalability etc.
• Experience in deploying on Cloud platform like Azure or AWS
• Familiar and working experience with DevOps tools like Azure DEVOPS, Ansible, Jenkins, Terraform

Job Description:

As a Full Stack Developer, your role is to design, develop, and maintain scalable and high-performance web applications using Java and Angular technologies. You will be responsible for both front-end and back-end development, collaborating with cross-functional teams to deliver robust and user-friendly software solutions.

Responsibilities:

• Full Stack Development: Design, develop, test, and deploy web applications using Java, Angular, and related technologies.
• Front-End Development: Create responsive and intuitive user interfaces using HTML, CSS, and JavaScript frameworks like Angular.
• Angular Application Development: Utilize your expertise in Angular to design and develop responsive, efficient, and visually appealing web applications. Collaborate with UX/UI designers to transform wireframes and mockups into fully functional features.
• UI/UX Improvements: Continuously improve the user experience of our applications by identifying and addressing UI/UX issues and proposing innovative solutions to enhance user satisfaction.
• Back-End Development: Develop server-side logic and APIs using Java frameworks like Spring, Spring Boot, or Java EE.
• Database Integration: Design and implement database structures and queries using relational databases like MySQL, PostgreSQL, or Oracle.
• System Architecture: Participate in architectural discussions and provide technical expertise to ensure scalability, performance, and maintainability of the application.
• Code Reviews and Testing: Conduct code reviews to ensure code quality, performance, and adherence to best practices. Write and execute unit tests and participate in integration and system testing.
• Bug Fixing and Maintenance: Identify and resolve defects and performance issues in the application. Provide ongoing support and maintenance of deployed applications.
• Collaboration and Communication: Work closely with cross-functional teams including designers, product managers, and other developers to understand requirements, provide technical insights, and deliver high-quality software solutions.
• Continuous Learning: Keep up to date with emerging technologies and industry trends. Apply new tools and techniques to improve development processes and enhance application performance.

Requirements:

• Proficient in Java programming language and related frameworks like Spring, Spring Boot, or Java EE.
• Strong experience in front-end development using Angular, HTML, CSS, and JavaScript.
• Solid understanding of web application architecture and design patterns.
• Experience with relational databases and SQL queries.
• Familiarity with version control systems like Git and development tools like IDEs and build tools.
• Knowledge of RESTful APIs and web services.
• Basic understanding of containerization technologies (e.g., Docker, Kubernetes).
• Understanding of Agile development methodologies and practices.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Bachelor's degree in computer science, Software Engineering, or a related field (or equivalent experience).

Preferred Skills:

• Experience with cloud technologies (e.g., AWS, Google Cloud Platform).
• Knowledge of containerization technologies (e.g., Docker, Kubernetes).
• Familiarity with DevOps practices and tools (e.g., Jenkins, Git, CI/CD).
• Experience with test automation frameworks (e.g., JUnit).
• Demonstrable experience in building dynamic web applications using Angular, with in-depth knowledge of Angular 2+ features and concepts.

Job Description:

We are seeking a detail-oriented Manual Tester to develop, document, and maintain comprehensive test plans and test cases based on software requirements. The ideal candidate will have experience in testing web and mobile applications, collaborating with Product Owners (POs), Development Leads, and providing effort estimations.

Key Responsibilities:

• Develop, document, and maintain comprehensive test plans and test cases based on software requirements.
• Collaborate with Product Owners (POs) and Development Leads to understand project requirements and provide effort estimations.
• Perform thorough manual testing of software applications, including functional, regression, integration, system, and user acceptance testing.
• Execute test cases and report results in a detailed and structured manner.
• Identify, document, and track defects and inconsistencies in the software using appropriate tools.
• Work closely with developers, product managers, and other stakeholders to understand project requirements and provide feedback on testability and quality.
• Communicate test progress, test results, and other relevant information to stakeholders in a clear and concise manner.
• Perform exploratory testing to identify areas of potential risk and areas not covered by formal test cases.
• Ensure all testing activities are conducted in accordance with the Agile methodology.

Qualifications:

• Proven experience in manual testing of web and mobile applications.
• Strong understanding of software testing methodologies, tools, and processes.
• Experience in developing and maintaining test plans and test cases.
• Excellent communication and collaboration skills, with the ability to interact effectively with developers, product managers, and other stakeholders.
• Ability to identify, document, and track defects and inconsistencies in the software.
• Experience working in an Agile development environment.
• Strong analytical and problem-solving skills.
• Detail-oriented with a commitment to quality.

Requirements:

• Energetic self-starter, with a desire to work in a startup environment.
• Proficient in advanced Java programming skills.
• Expert in Application development cloud/on premise end to end. Middle layer, DB layer.
• Nice to have understanding on MQ and DB
• Good hands on in Complex Event Processing systems.
• Solved scale and performance issues while dealing with huge sets of data. Pre compute or data aggregation frameworks to achieve good response time.
• Real world experience working with large datasets and NoSQL database technologies
• Experience of debugging applications running on Unix like systems (e.g. Ubuntu, CentOS)
• Experience developing RESTful APIs for complex data sets
• Knowledge of container based development & deployment (e.g. Dockers, rkt)
• Expertise in software security domain, a plus

• Responsible for attendance and leave management
• Must be responsible for file maintenance
• Facilitate employee's review
• Hands-on experience in HR and other statutory compliance.
• Carry out the tasks specifically assigned by the CEO of the organisation
• Candidates who handled both payroll and admin will be given preference
• Excellent communication and presentation skills
• Must speak fluent English and Hindi (added advantage and would be given preference)
• Good in Excel, MS Word, and email correspondence

About BiteSpeed

Hey there! We are a seed funded SaaS startup on a mission to help ecommerce brands embrace conversational commerce as the future of selling online.

We're starting by building the tools for any ecommerce brand to be able to sell and engage with their customers on chat apps like Whatsapp, FB Messenger.

💡 Read more about our mission and the story of commerce here!

Within 2 years of launch, we have 1500+ e-commerce brands across 50+ countries using our product (pretty cool right?).

Check us out here - **https://apps.shopify.com/bitespeed-fb-messenger-chatbot** and do read through the 180 odd 5-star reviews to get a sense of what our customers say about us (we openly brag about this 😉).

Learn more about our investors here -

BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge

D2C Enabler BiteSpeed Raises Funds From Sequoia's Surge, CRED's Kunal Shah, Others [Funding alert] BiteSpeed raises $275K in seed round led by Whiteboard Capital

About the team

BiteSpeed started out in the dorm rooms of BITS Pilani when we hardly knew much about running a company, in fact most of us hadn’t written a line of code in our lives.

We were inspired by companies like Postman and Freshworks which have built market leading software companies from India and had a desire to create something world-class which we could be proud of.

So we jumped off the cliff and built a parachute on our way down (just as Reid Hoffman likes to say).

We could make a long, boring list of 20 company values but by now you probably do get a gist of the kind of people we are. We are young, ambitious self-learners on a journey to create a globally competitive software company from India.

About the role

We’re looking for a Technical Lead to join our founding team and lead our product development. If you’re someone who thrives on high ownership, can figure stuff out on your own and wants to be part of the zero-to-one journey, this might be for you.

Years of experience: 4-10

What you’ll do
 We’re at 10M requests per day, you’ll take us to 100M requests per day.

• Designing for scale: We have complex systems working overtime with a lot of moving pieces. It’s just going to get worse. We need to reimagine scalable & reusable LEGOs 🧩;
• Setup DevOps: Rome was not built without discipline, and we’re not aiming for anything less. We’ve got a lot of ground to cover and we need your help 🛠;
• Building the dream team: We need a Phil Jackson to get us a Rodman for our defence. A Dhoni to make our Rohit open. It’s going to be tough finding the right people and tougher putting them to the right work ;
• Prioritise and delegate tasks: What tech debt to fix while also building for current business requirements? How to get it all done in time using limited resources? 🧐;
• And after all of it of-course, be ready to jam to this every time we push to prod - https://www.youtube.com/watch?v=h9QNUcrjtOs🔥;

Salary and Location

Expected CTC: 40-60LPA + Generous equity (ESOPs) Location: Remote