Customer Support Executive
0 - 3 yrs
₹1L - ₹3L / yr
Delhi, Gurugram, Noida
Skills
Communication Skills
Customer Success
Customer Relationship Management (CRM)
Client Servicing
Dear Candidate,
Greetings from Onestore India!!!!!
We have an urgent requirement with our company for the profile of Customer Support Executive.
Location: Jangpura Extn., New Delhi
Experience: 0-2 years of experience
Timings: 8 pm to 8 am
Company Profile:
We offer surveillance software and related services. We have been providing government agencies and corporates over the globe with our proven expertise & technical skills. We have partnered with leading IT solutions providers including IBM® and Oracle® enabling us to provide first-class investigation infrastructure for our clients. In years, we have developed a broad array of digital forensic services & turnkey solutions which assures effective and simplified fulfilment of investigation needs of our clients. You may read more about our company profile on our corporate and product websites i.e;
https://onespy.com
Responsibilities:
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Efficient dealing of complaints to completion and enabling satisfaction of customer.
• Keep records of customer interactions, process customer accounts and file documents.
• Attempt to persuade customer to reconsider cancellation.
• Work with customer service manager to ensure proper customer service is being delivered.
•
Requirements:
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Should be flexible with Shifts.
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About Onestore India
Founded :
2012
Type :
Services
Size :
20-100
Stage :
Profitable
About
Founded in the year 2012, ONESTORE INDIA PVT LTD brings together a group of highly motivated individuals that focus on delivering the best cyber surveillance and cell phone monitoring service to employers and parents all across the globe.
ONESTORE INDIA PVT LTD has been leading the phone monitoring & tracking industry for more than a decade now, and is perpetually making products and services to meet customer demands with exceptional monitoring solutions. Our "ONEMONITAR Android monitoring application" is rated among the best and is much admired by numerous users across the globe.
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