Customer Support Executive

The Role:  Salesforce Architect ­for Asset Management Company

Experience:  6 Years – 10 Years

Certifications: Minimum 4 Salesforce Certification

Job Location: Kamla Mills, Lower Parel, Mumbai

Mode: 5 days’ work from office

Relocation Provided: No

We are looking for

·      A seasoned professional with deep experience in designing and architecting applications using Salesforce as a software and as a platform, including integrating Salesforce applications with other platforms and applications

·      Proficiency in integration development including in MuleSoft

·      Deep experience in running discoveries, capturing requirements, assessing product/ platforms for fit, conducting fit-gap analysis, platform/product selection, determining total cost of ownership, designing the solution, defining entities and entity relationships, estimating complexity and effort, leading implementation, managing product quality and code libraries, deployment, application-level reporting and integration

·      An Architect who has expertise in agile and distributed agile delivery and has built/ implemented custom and packaged applications

·      Experience in end-to-end product requirement/ backlog management of both in-house and vendor applications, including ownership of all assets (data dictionaries, data controls, profiles and permission sets, config workbooks, TDDs, FRDs/ BRDs, reusable code, DevOps framework, QA metrics)

·      Experience in application audits, application modernization, re-platforming, re-factoring/ containerization, enhancements and support

·      Strong design thinking approach supported by methodology and toolsets throughout the development cycle; test driven design expertise

·      Expertise in handling cross functional stakeholders, alliances and vendors; has designed and managed centre of excellence and digital governance

·      A servant leader who is committed to design and delivery excellence through investment in the team

·      An expert who is able to engage with stakeholders and translate vision to digital outcomes

·      Proficiency in Force.com, Sales Cloud, Service Cloud, Financial Services Cloud, Community Cloud, Einstein and Tableau. Experience in Java, JavaScript and XML

·      Technical capabilities including Apex, Triggers, Batch Apex, Visual Force, Lightning Framework and Lightning Components

·      Knowledge of ERP, CRM, e-commerce applications design and integrations with Salesforce

·      At least 4 Certifications from among:

·      Certified Salesforce Administrator/ Advanced Administrator

·      Certified Platform App Builder

·      Sales Cloud Consultant

·      Service Cloud Consultant

·      Platform Developer II

·      Salesforce Data Architecture and Management Designer

·      Integration Architecture Designer

·      Application Architect

·      System Architect

The Role requires you to

·      As the lead for in-house development, you will be required to analyse, design/ architect, configure, develop, review, test and deliver quality applications on the Salesforce platform

·      Define and implement the DevOps processes and activities

·      Manage an internal development team; simultaneously manage integrations with other internal programs and third-party applications

·      Identify areas for optimisation, transformation, assess change required and drive change through to implementation

·      Play a key role in cloud migration strategy with focus on single/multi cloud, best possible tools/service on cloud, design architecture

·      Be able to leverage DevOps environment like Jenkins, GitHub/ Bitbucket, SonarQube, Checkmarx, etc. to deploy/orchestrate the models

·      Ensure adherence to IT Control Policies throughout design, development and testing and incorporate Corporate Architectural Standards into application design specifications

·      Partner with the cross-functional teams/line of business to discover, design, build, test and deploy solutions

·      Establish and adhere to highest standards on design, code build, test, deploy, supported by processes and tools

·      Formulate a technology vision and strategy for the firm, to ensure we are updated with new technologies and systems

·      To be a great listener, have strong reasoning skills and articulate with clarity

Technical Experience

·      T-Shaped/Broad skilled software development professional with deep skills in certain areas such as coding, project management, testing and/or analysis

·      Experience with Agile programming techniques such as test-driven development

·      Hands on experience with platforms such as AWS, Azure, Salesforce

·      Experience of integration approaches and platforms including MuleSoft

·      Experience of Informatica, Talend, Hadoop, etc.

·      Experience with programming languages like Python, Java, SQL and Cloud technologies

Desired certifications

·      Solution architect certification for one or more platforms including Salesforce, AWS, Azure

·      Certified integration architect on one more platform including Salesforce, AWS, Azure

·      Certified Scrum Master

·      Certified Product Owner

1. Proven experience as a Tele Caller or similar sales/customer service role

2. Excellent communication and interpersonal skills

3. Ability to remain calm and professional under pressure

4. Strong sales and negotiation skills

5. Ability to work well in a team

6. Knowledge of Loan Products

7. Keep accurate records of customer interactions and transactions

8. Follow up with customers to ensure customer satisfaction and secure sales

'As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.

Graphic Designer

The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. 

Responsibilities

• Interacting with various internal stakeholders to understand their campaign, goals, and desired deliverables
• Turning ideas into a comprehensive creative brief
• Thinking creatively to generate visuals that connect with an audience
• Working with different mediums and identifying the best option for each project
• Understanding of various formats used across various Social Media Platforms
• Using computer-aided design (CAD) and software like InDesign to generate visuals
• Working on layouts and the overall presentation of a campaign
• Coordinating with other creatives like artists or photographers for necessary elements
• Adapting layouts into various sizes and formats for digital marketing

• Providing files to necessary vendors like a printer or web designer 

Qualifications

• Bachelor's degree in Graphic Design or related field
• 1-3 years of experience in graphic design
• Proficient in Adobe Creative Suite
• Strong communication, conceptual thinking, typography skills and design skills
• Photoshop and After-effects

B.E. (Computers) or equivalent candidate is required for this profile along with expertise In Java/ PHP Programming. We are looking for a thoughtful Java/ PHP Developer. Must have strong fundamentals. You will be joining the core team of a rapidly expanding company focusing on making Google Workspace- Cloud Telephony products. We are generally agnostic of language, technology or tools; we use whatever fits the bill best. However, we emphasize a lot on clean abstractions of code, loosely coupled services and good coding practices. You must possess the ability to work on projects without detailed instructions; being a self-starter and taking ownership is a crucial requirement for this role. Good Communication Skill is essential.

Responsibilities:

• Design and build applications on Java/ PHP
• Code review 
• Guide team members 
• Keeping the code optimized and readable.
• Coordination with team members and customer
• Coding, Bug fixes and unit testing
• Coordination with team members and customer

Who Should apply 

1. Candidate should have  2-4 year of work experience  
2. PHP/ Java Developer
3. Having Good Communication Skills

Specific Skill Sets:

• We are looking for a candidate who can work flexibly
• Experience in working on any one of the MVC architectural pattern : Codeigniter / Laravel / Yii/ Struts 2 would be an added advantage 
• Know your way around HTML, HTML5, CSS, CSS3, PHPScript, JQuery and frontend frameworks (such as Ember.js, React.js)
• Must have built SOAP / REST APIs / backends
• Knowledge of APIs and platform capabilities
• Past experience of shipping mobile products (live apps in Play Store a huge plus).
• Expertise in working on multi­threaded apps, XML & JSON, and web services. 
• Should be very strong in Computer Science fundamentals (such as threads, virtual memory, process stacks etc.)
• Should have worked on different data stores (RDBMS, No-SQL) and know when to use what, how to scale them etc.
• Ability to work on projects without detailed instructions; being a self­starter and taking ownership is a crucial requirement for this role.
• Good communication skills is an essential advantage for collaborating with customers and the team.

Role and Responsibilities:

• Sourcing new sales opportunities through inbound leadfollow-up and outbound cold calls and email.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Developing & maintaining successful business relationships with all prospects and actively manage the progression of sales opportunities.
• Actively team with business partners and technical sales team to successfully close opportunities.
• Commit to and deliver results based on monthly targets/forecasts.
• Able to generate leadsvia Linkedin, social media and Email Marketing etc.

Understanding Client needs and requirements and proposing right kind of solution.

Skills Required:

• Strong communication Skills.
• Strong marketing skills including negotiation and convincing Power.
• Good oral/written/interpersonal/presentation skills.
• Possesses an energetic, outgoing and friendly demeanor.