Customer Support Executive

What you’ll do?

Partnering with internal business owners (product, marketing, edit, etc.) to understand needs anddevelop custom analysis to optimize for user engagement and retention.

Good understanding of the underlying business and workings of cross functional teams for successful execution.

Design and develop analyses based on business requirement needs and challenges.

Leveraging statistical analysis on consumer research and data mining projects, including segmentation, clustering, factor analysis, multivariate regression, predictive modeling, etc.

Providing statistical analysis on custom research projects and consult on A/B testing and otherstatistical analysis as needed.

Other reports and custom analysis as required.

Identify and use appropriate investigative and analytical technologies to interpret and verify results.

Apply and learn a wide variety of tools and languages to achieve results.

Use best practices to develop statistical and/ or machine learning techniques to build models thataddress business needs.

Collaborate with the team in order to improve the effectiveness of business decisions throughthe use of data and machine learning/predictive modeling.

Innovate on projects by using new modeling techniques or tools.

Utilize effective project planning techniques to break down complex projects into tasks and ensure deadlines are kept. C

ommunicate findings to team and leadership to ensure models are well understood and incorporated into business processes.

Who you need to be?

Typically has 2 - 6 years of relevant experience.

Preferred education: Bachelor's degree in a technical field or equivalent experience Experience in advanced analytics, model building, statistical modeling, optimization, and machinelearning algorithms.

Machine Learning Algorithms: Crystal clear understanding, coding, implementation, error analysis, model tuning knowledge on Linear Regression, Logistic Regression, SVM, shallow Neural Networks, clustering, Decision Trees, Random forest, XGBoost, Recommender Systems, ARIMA and Anomaly Detection.

Feature selection, hyper parameters tuning, model selection and error analysis, boosting and ensemble methods.

Strong with programming languages like Python and data processing using SQL or equivalent andability to experiment with newer open-source tools.

Experience in normalizing data to ensure it is homogeneous and consistently formatted to enablesorting, query and analysis.

Experience designing, developing, implementing and maintaining a database and programs tomanage data analysis efforts.

Experience with big data and cloud computing viz. Spark, Hadoop (MapReduce, PIG, HIVE)

Experience in risk and credit score domains preferred.

Job location  Chennai/Bangalore (work from office-Hybrid)

Location: In-house, Dehradun

We are looking for an Assistant Video Editor who is eager to learn, experiment, and grow in visual storytelling.

Key Responsibilities

• Assist in editing short-form and long-form videos
• Support motion graphics and basic animation tasks
• Work closely with the design and content team
• Ensure timely delivery of video assets

What We’re Looking For

• Diploma or graduation in Animation, Design, or a related field
• Minimum 6 months of experience (internships count)
• Working knowledge of Adobe Premiere Pro, After Effects, and Canva
• Basic understanding of design and typography
• Strong interest in design and visual media
• Portfolio is mandatory

Job Description:

As a Technical Writer, you will be responsible for working independently on components of an information development project. You will contribute to the team on a variety of projects and call upon team members for guidance as needed. You will contribute to the team and work independently.

Experience Range:

5 - 7 years

Job Responsibilities:

• Strong writing skills, namely a command of grammar, syntax, diction, and the conventions and best practices of writing a variety of technical documents.
• Experience in using the Darwin Information Typing Architecture (DITA).
• Good knowledge and writing experience using XML-based authoring tools such as oXygen XML Editor.
• Create and maintain Online Help, Installation Guide, Upgrade Guide, Deployment Guide, Release Notes, Support Matrix, and other such product documentation deliverables.
• Design, develop, and write technically accurate and comprehensive product documentation that adheres to the MSTP.
• Understanding of core information development processes: content planning, content creation, and content review.
• Fundamental skills with the authoring tools used by the information development teams.
• Fundamental collaboration skills: Ability to work with cross-functional teams and other writers for updates in the product or the process.
• Ensure strict adherence to the delivery schedule by planning, tracking, and delivering as per sprint commitments.
• Participate in daily scrum meetings, development design reviews, and documentation reviews.

Skills Required:

DITA XML, XMetal, Oxygen XML Editor, MSTP, Astoria, Visual Studio, Agile Environment, Software Development Life Cycle (SDLC),

Desired Characteristics:

• Fundamental knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, single-sourcing.
• Experience with content management systems, such as Astoria and Visual Studio.
• Basic skills in editing (QA for documentation) – ability to recognize errors in a variety of information deliverables.
• Working knowledge of Lean/Agile/XP software development processes and how to follow processes for information development.
• Working knowledge of major aspects of software design, development, and QA and how they affect the information development process.

We are looking for a Laravel developer with the technical skills to implement server-side code written in the Laravel framework. Your main responsibility lies in the development and implementation of applications written in PHP laravel .

Responsibility :

• Design and implement web applications that use the Laravel framework.
• Implement server side logic to process front inputs.
• Identify and fix bugs that are found within code.
• Interact with SQL databases.
• Ensure all inputs going to a database have been parameterized.
• Ensure the appropriate security standards have been implemented.
• Troubleshooting issues in the implementation and debug builds.
• Maintaining web-based applications.
• Presenting work in meetings with clients and management.

Desired Skill Set:

• The ability to problem-solve and critically think.
• High level of knowledge of PHP and the Laravel framework
• Web Development Skill.
• Understanding of OOP & MVC pattern.
• Understanding of SQL databases.
• The desire and ability to learn.
• Good interpersonal skills.

Bigdata with cloud:

Experience : 5-10 years

Location : Hyderabad/Chennai

Notice period : 15-20 days Max

1.  Expertise in building AWS Data Engineering pipelines with AWS Glue -> Athena -> Quick sight

2.  Experience in developing lambda functions with AWS Lambda

3.  Expertise with Spark/PySpark – Candidate should be hands on with PySpark code and should be able to do transformations with Spark

4.  Should be able to code in Python and Scala.

5.  Snowflake experience will be a plus

Responsibilities

Providing a strong leadership for the Tech QA department to move to greater heights of value and maturity.

Develop functional and performance test plans and cases for internal and external facing software systems

Driving tools and frameworks for functional automation and performance  testing

Participate in required activities and validation gates running up to a General Availability release

Building a strong, highly motivated, vibrant, innovative and highly engaged teams

Building a strong competence in project management, process management and QA practices

Responsible for the delivery from the project management, improvements in software engineering practices, process adoption and quality aspects of all the releases of products and features.

Responsible for all the projects managed and stakeholder satisfaction

Responsible for the quality of the deliverables signed off by the QA teams

Responsible for building a  strong knowledge base in product, domain and functional areas

High level of maturity in delivery management in terms of project planning, execution, quality and stakeholder expectation management

Active participation and contributions in organization building activities across divisions

Influence, collaborate and communicate effectively with various leaders

Work in fast paced development environment, interacting with product owners, developers and other stakeholders across the globe

Demonstrates a product engineering mindset, ability to strategize and implement the vision & mission

Ideal Candidate Profile

7 to 15 years of product QA experience, with at least 2 years of experience as QEM or EM

7+ years of experience as a SDET/automation engineer

5+ years of experience Testing software for mobile applications/ web applications on devices(Android/IPhone)

Bachelor's or Master's degree in engineering, or equivalent technical domain

Preferably with product based startup experience

Should have built automation competency using selenium, appium, web services and performance testing

Knowledge and application of concepts such as continuous integration, continuous build, dev ops.

Shows creativity and initiative to improve Test coverage and effectiveness.

Strong competency in project management, process management, Product quality management, people management and delivery management skills and experience

Good understanding and experience in working product development organisations, B2C product line, and mobile products.

Ability to mentor teams and guide them to identify http://solutions.good/">solutions.

http://solutions.good/">Good working experience in test strategies, planning, estimation and test automations

Strong people management skills including building, enabling, managing, retaining highly talented team of engineers with varied level of experiences and expertise

Excellent  communication – oral, written, presentation and interpersonal skills

Good leader who believes in influencing, collaboration and teamwork

High in energy, confidence ability to adapt to fast pace development

Shows creativity and initiative to improve Test coverage and effectiveness.

Experience running teams using the Scrum method for agile software development preferred

Role : Employee need to attend the calls and help the existing customer with there queries . There are no Targets , No sales . It’s totally a Inbound Process.

Salary:

1. Fresher : 15K IN HAND , CTC-17K
2. Experienced: Hike 15-25%

Facility :

1. Pick and drop
2. Rotational Shifts
3. Rotational offs
4. Bank Holidays offs