Customer Support Executive

At BigThinkCode, our technology solves complex problems. We are looking for full-stack engineer to join our Microsoft capability teams at Chennai.

Our ideal candidate will have expert knowledge of software development processes, programming and problem-solving skills. This is an opportunity to join a growing team and make a substantial impact at BigThinkCode.

Please see below our job description, if interested apply / reply by sharing your profile to discuss.

Company: BigThinkCode Technologies

URL: https://www.bigthinkcode.com/

Work location: Chennai (work from office)

Experience: 3 – 4 years

Programming skills required –

·      Proficiency in C#, .NET Core, MVC

·      Familiar with Data Structures & Algorithms, Object Oriented Programming basics.

·      Hands on Problem Solving and Debugging skills.

Framework required –

- EF Core

- Experience in OOJS, JavaScript, HTML, CSS, and at least one modern frontend framework like React/ Angular/ Vue.

Deployment and Devops basics required –

·      Cloud (AWS), Docker

·      Good to Have: Azure DevOps

Database required –

·      Relational (SQL Server), NoSQL, ORMs

Benefits:

·      Medical cover for employee and eligible dependents.

·      Tax beneficial salary structure.

·      Comprehensive leave policy

·      Competency development training programs.

Job Title: Mid-Level Backend Engineer

Location: Remote

Type: Full-time or Project Basis

About Us:

At Tese, we are committed to advancing sustainability through innovative technology. Our platform helps SMEs and financial institutions manage their Environmental, Social, and Governance (ESG) goals using AI, IoT, and data-driven insights. We are looking for a skilled Backend Engineer with mid-level experience to join our dynamic team and contribute to building scalable, robust backend systems.

Role Overview:

As a Mid-Level Backend Engineer, you will be responsible for developing and maintaining backend services that power our core platform. You will work closely with our frontend developers, product team, and data scientists to implement solutions that are scalable, secure, and efficient. You will focus on building APIs, managing databases, and optimizing the performance of our services.

Key Responsibilities:

• API Development:
• Design, develop, and maintain RESTful APIs that serve our frontend applications and third-party integrations.
• Ensure high-performance and responsiveness of APIs, while following best practices for security and scalability.
• Database Management:
• Work with both NoSQL (MongoDB) , SQL (PostgreSQL, MySQL) and databases, ensuring efficient data storage and retrieval.
• Optimize database queries and manage migrations, ensuring data integrity and consistency across the platform.
• Microservices and Cloud Infrastructure:
• Develop microservices architecture using Docker and Kubernetes, ensuring that services are scalable and maintainable (Good to have).
• Work with cloud platforms (AWS, GCP, Azure) to deploy and manage backend services, ensuring high availability and fault tolerance.
• Collaboration and Documentation:
• Collaborate with frontend developers, data scientists, and product managers to gather requirements and develop backend solutions.
• Write clear, maintainable code with proper documentation, including technical designs, API specifications, and test cases.
• Performance and Security:
• Monitor backend services to ensure optimal performance, identifying bottlenecks and implementing improvements.
• Implement security best practices for APIs, databases, and backend systems, including authentication, authorization, and data encryption.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Experience: 3-5 years of experience in backend development, with a strong focus on building scalable and efficient systems.
• Technical Skills:
• Proficiency in backend programming languages such as Node.js, Python.
• Strong understanding of RESTful APIs.
• Hands-on experience with SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, DynamoDB) databases.
• Familiarity with cloud platforms such as AWS, Google Cloud.
• Knowledge of CI/CD pipelines and version control (e.g., Git).
• Soft Skills:
• Strong problem-solving abilities and the capacity to work independently as well as in a collaborative environment.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• A strong passion for sustainability and a desire to contribute to impactful projects that drive positive environmental change.

Preferred Qualifications:

The following qualifications are bonus, but not strictly necessary:

• Experience with Docker and Kubernetes for containerisation and orchestration (Good to have).
• Experience working with microservices architecture.
• Knowledge of ESG (Environmental, Social, and Governance) metrics and sustainability (Good to have).
• Familiarity with serverless architectures and API gateways.

Benefits:

• Competitive salary and benefits package and performance bonuses.
• Flexible working hours and remote work options.
• Opportunity to work on cutting-edge technology with a focus on sustainability.
• Professional development opportunities, including access to conferences and training.

How to Apply:

Interested candidates should submit their CV and a cover letter detailing their experience and passion for backend development and sustainability here.

Join Us:

Be a part of a forward-thinking team that is making a real difference in the world. At Tese, you'll have the opportunity to innovate, grow, and contribute to a more sustainable future through technology.

Pace Robotics is a construction robotics startup incubated by SINE IIT-Bombay and backed by Pidilite Ventures and IIMA Ventures. We are making the construction process faster, smarter and efficient through robots that can do advanced construction tasks and digitize execution

data in real time. Our first product is a modular wall finishing robot for plastering, putty and painting of building interiors. Our customers include some of the biggest names in Indian real estate and construction.To support our next stage of growth and to take the product from prototype to manufacturing ready design, we are looking for an embedded systems lead who will lead design and implementation of the software for embedded devices and systems end to end from requirements gathering to commercial deployment.

What you will do:

● Conceptualize, design, fabricate, integrate and test overall embedded architecture, embedded boards, software and circuitry for Pace Robotics’ fleet of AMRs.

● Develop embedded code which enables simultaneous exchange of data between various modules and sensors to facilitate fast/robust decision making for the robot and real time controls.

● Selection of Communication Protocols, actuation sequencing and deep involvement with embedded software and control strategy.

● Develop and maintain various engineering tools used to debug, analyze, and test embedded products.

● Work as the common link between the hardware, robot autonomy, and software teams, converting inputs from each team along with overall product/customer needs intoelectronic circuits, software and hardware.

● Selection and integration of all active, passive components, micro-controller, processor w/peripherals and power components.

● Work on improving the efficiency of the power distribution and consumption.

● Work on designing the wiring scheme of the whole autonomous system.

Who you are:

● Masters or Bachelors (with 8-12 yrs exp) in Electronics & Communication / Electronics & Instrumentation/Electrical & Electronics/Embedded Systems with relevant experience in industrial R&D Projects.

● You have the following technical skill sets:

o Expertise with latest Gen Cortex A and M series microcontroller/processors, Nvidia Orin/Jetson platforms

o Expertise with C,C++ and python programming

o Expertise with digital electronics (BJTs, Mosfets, Amplifiers, OP Amps etc)

o Knowledge of different communication protocols such as I2C,Ethernet(TCP/IP,UDP), EtherCat, CAN etc

o Good Understanding of Electronics Circuits and Schematics

o Expertise with RTOS (FreeRTOS/VxWorks etc)

o Expertise with Linux (Ubuntu and RTLinux) programming concepts

o Excellent understanding of Signal Processing methods

o Experienced in PCB and wiring harness Design

o Proficient with Matlab, Simulink, DAQ software

● Good to have:-

o Knowledge of robotics concepts and fundamentals such as Mapping, localization, path planning and perception

o Knowledge of Computer Vision, ML and DL

o Knowledge of control systems

o Knowledge of kinematics, dynamics

● Strong quantitative and data interpretation skills

o Highly organized and methodical in everything you do

o You love solving problems and looks at them as an opportunity to grow

o You keep up to date with latest developments and research

o Highly curious, love to learn, a strong team player and a motivation for junior colleagues

What's in it for you:

Globally, Construction provides a 1.6 Trillion Dollar opportunity, just by making the work more efficient. This is the market we are after. You will be an integral part of the core team of an early stage startup on a mission to change the way we build our world and disrupt one of the oldest and the largest industries. You will be designing products that can change the landscape of construction, become ubiquitous in project sites and be synonymous with construction of the future (Think of JCB and Tower Cranes of today) We promise you an environment that promotes unhindered innovation and one that can provide exciting opportunities for accelerated growth. You will be working with a stellar

engineering team having diverse experience in developing robots for automotive, agriculture and construction industries. You will have immense learning opportunity as you will be working on ‘never-seen-before’ products for an industry that’s ripe for technological disruptions.

The compensation includes company stocks through ESOP’s.

Responsibilities

• Handling customer queries via any support channel

• Approach all queries with customer centric attitude

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate Requirements

• 1 to 5 years’ experience in a customer support role

• Can handle verbal and non-verbal process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)

 Responsibilities:

• Take ownership of entire features and components of the application lifecycle and lead the product design and code
• Collaborate with other members of the team to deliver large and complex features on time and to a high standard
• Be part of the development process and contribute improvements and suggestions, driving the quality of the code throughout the entire production
• Mentor other developers in the team and help maintain code, product, and process quality
• Partner with creative and management teams to ensure schedules and goals meet business and project
• Bring meaningful contributions to our products and the entire

Key Requirements :

• Has experience analysing website and application requirements.
• Has a thorough understanding of relational databases and security relating to PHP/MySQL
• Has expertise in HTML/CSS/JavaScript/jQuery
• Skilled in managing backend services and ensuring seamless data interchange between server and end-users.
• Knowledgeable with writing web services and REST APIs for web and mobile application integration.
• Has designed and maintained database experience.
• AWS can be a plus point

What you need to have:

NodeJS Developer:

We at Fabzen Technologies are looking for a knowledgeable and experienced individual to fulfil the role of Node.js developer.

Requirements:

• Bachelor’s degree in Computer Science, Software Engineering or related field.
• Professional experience on a software development team as a Node.js developer.
• Strong software documentation skills.
• Ability to comprehend and implement detailed project specifications as well as the ability to adapt to various technologies.
• Strong problem-solving skills.
• Understanding of Software Development Life Cycle.
• High attention to detail.
• Excellent troubleshooting and communication skills.
• Able to work well in a team setting.

The candidate must be proficient at:

• Socket programming
• Async await and promises
• Databases such as mongo, MySQL
• Passport JS for Google and Facebook integration
• Working on APIs with authentication and authorization

Responsibilities:

• Work closely with the development team to deliver code as required for the applications and their updates.
• Ensure the design and development of the application fulfil our requirements and achieve desired objectives.
• Ensure company standards are followed; Project schedules and issues are effectively managed, and the same is effectively communicated.
• Ensure documentation, knowledge sharing, and training in new software.
• Create technical specifications and test plans.
• Monitor the functioning of the application and provide suggestions and support to maintain the same.

Experience in a game development company or in developing gaming applications would be an added advantage.