Customer Success Specialist

Required Skills: Strong SQL Expertise, Data Reporting & Analytics, Database Development, Stakeholder & Client Communication, Independent Problem-Solving & Automation Skills

Review Criteria

· Must have Strong SQL skills (queries, optimization, procedures, triggers)

· Must have Advanced Excel skills

· Should have 3+ years of relevant experience

· Should have Reporting + dashboard creation experience

· Should have Database development & maintenance experience

· Must have Strong communication for client interactions

· Should have Ability to work independently

· Willingness to work from client locations.

Description

Who is an ideal fit for us?

We seek professionals who are analytical, demonstrate self-motivation, exhibit a proactive mindset, and possess a strong sense of responsibility and ownership in their work.

What will you get to work on?

As a member of the Implementation & Analytics team, you will:

● Design, develop, and optimize complex SQL queries to extract, transform, and analyze data

● Create advanced reports and dashboards using SQL, stored procedures, and other reporting tools

● Develop and maintain database structures, stored procedures, functions, and triggers

● Optimize database performance by tuning SQL queries, and indexing to handle large datasets efficiently

● Collaborate with business stakeholders and analysts to understand analytics requirements

● Automate data extraction, transformation, and reporting processes to improve efficiency

What do we expect from you?

For the SQL/Oracle Developer role, we are seeking candidates with the following skills and Expertise:

● Proficiency in SQL (Window functions, stored procedures) and MS Excel (advanced Excel skills)

● More than 3 plus years of relevant experience

● Java / Python experience is a plus but not mandatory

● Strong communication skills to interact with customers to understand their requirements

● Capable of working independently with minimal guidance, showcasing self-reliance and initiative

● Previous experience in automation projects is preferred

● Work From Office: Bangalore/Navi Mumbai/Pune/Client locations

Job Summary

We are looking for a detail-oriented and responsible Accounts Executive with hands-on knowledge of taxation, transfer entries, and basic accounting functions. The candidate will be responsible for maintaining accurate financial records, processing accounting transactions, supporting tax-related activities, and ensuring smooth day-to-day accounting operations.

The ideal candidate should possess good analytical skills, knowledge of accounting principles, and experience working with accounting software such as Tally, ERP, or similar systems.

________________________________________

Key Responsibilities

Accounting Operations

• Maintain daily accounting entries and financial records. 

• Pass journal entries, transfer entries, payment entries, receipt entries, and contra entries. 

• Handle bank reconciliations and ledger scrutiny. 

• Assist in accounts payable and accounts receivable activities. 

• Maintain vendor and customer account records. 

• Support monthly and yearly account closing activities. 

Taxation

• Assist in GST calculations, reconciliation, and return preparation. 

• Maintain proper tax-related documentation and records. 

• Coordinate for TDS deductions, entries, and compliance activities. 

• Ensure compliance with applicable taxation and accounting regulations. 

• Support during audits by providing required financial documents and reports. 

Financial Documentation

• Prepare invoices, debit notes, credit notes, and supporting documents. 

• Maintain proper filing and documentation of accounting records. 

• Verify bills, vouchers, and supporting documents before processing payments. 

• Prepare basic MIS and financial reports as required. 

Coordination & Compliance

• Coordinate with internal departments for accounting-related requirements. 

• Follow up with vendors/customers for payment confirmations and documentation. 

• Ensure accuracy and confidentiality of financial information. 

• Assist senior accounts team in daily finance operations and audit support. 

Job description

We are looking for Customer Support Executive that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles and Responsibilities

• Interacting with customers over the phone, by email, or by chat to provide information and services
• Answering customer inquiries and complaints
• Handling customer issues and conflicts
• Escalating issues to the appropriate team
• Good understanding of Customer Support Business

Preferred candidate profile

- Graduates only

- Good communication skills

Job Title: Team Leader – Operations

Location: Mohali / Karnal

Shift: Morning / Evening / Night

Experience: 3+ Years in KPO / BPO / Service Industry

Languages: English & Punjabi

About the Role:

We are seeking a dynamic and results-driven Team Leader – Operations to join our growing team. The ideal candidate will have prior experience in managing teams in a KPO, BPO, or Service Industry setup, with strong focus on process excellence and performance metrics.

Key Responsibilities:

• Lead, mentor, and motivate a team to achieve operational goals.
• Monitor daily operations to ensure productivity, quality, and SLA adherence.
• Drive performance improvements using data and process-driven insights.
• Conduct team reviews, provide feedback, and create development plans.
• Handle escalations and ensure effective client communication.
• Ensure compliance with organizational policies and operational standards.

Skills & Requirements:

• Minimum 3 years of experience in KPO/BPO/Service industry with team management exposure.
• Strong people management and problem-solving skills.
• Excellent communication in English & Punjabi.
• Proven ability to track and improve performance metrics.
• Flexible to work in rotational shifts (morning, evening, night).

What We Offer:

• Competitive salary with performance-linked growth.
• Exposure to a dynamic work environment.
• Opportunity to lead high-performing teams.

Responsibilities:

● Execute campaigns on Facebook, Google Ads & other portals to drive growth.

● Work on optimization of campaigns through lever like CTR, conversion rate, average order value, etc.

● Analyzing & Reporting of Data & executing changes based on learnings.

● Coordinate with the design team to ensure campaign implementation. ● Planning & Testing of creatives & Audiences.

● Work on creatives & communication for the ads on various portals.

Must Haves: -

● Experience: 1.5 - 2 years in Performance Marketing

● Good written and verbal communication skills.

● Knowledge of Microsoft Excel

Project Coordinator

Exp : 5-7 Years

Qualification : Must have Development Background of Web or Mobile

Location : Ahmedabad (WFO)

Qualifications

• Experience in project coordination and management
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Knowledge of software development processes and methodologies
• Ability to analyze and solve problems
• Proficiency in project management software tools
• Bachelor's degree in a relevant field
• PMP certification or equivalent is a plus

Company Description

Moon Technolabs Pvt. Ltd. is a software development company based in Ahmedabad, India. With over a decade of experience in the outsourcing business, Moon Technolabs has established expertise in various areas including Offshore Application Development & Maintenance, Application Migration and Re-engineering, Product Development & Support, Enterprise Solutions, Web Development, Game Development, and Mobile Solutions. Our team of professionals collaborate to provide comprehensive solutions that align with our clients' specific business objectives.

Role

We are looking for a Growth hacker to join the core team. The role will start off as a strong individual contributor and later involve building the team as well as we scale. It will mean taking on full responsibility for driving revenue through ideas and actions that help meet brand, product and business objectives.

Key Work Areas

• Evaluate and enhance end-to-end customer experience across multiple channels and customer touch points
• Test and optimize marketing tactics for customer acquisition, retention and conversion rate optimization
• Manage, optimise and execute multi-channel marketing and retargeting campaigns
• Analyse own content stream to optimise content strategy
• Write crisp copy with quick turn-around time
• Optimise listing for e-commerce marketplaces  
• Draw insights from product sales data for product portfolio optimisation