Customer Success Specialist

As a business development manager, you'll need to: • research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets • seek out the appropriate contact in an organisation • generate leads and cold call prospective customers • meet with customers/clients face to face or over the phone • foster and develop relationships with clients • understand the needs of your customers and be able to respond effectively with a plan of how to meet these • think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business • work strategically - carrying out necessary planning in order to implement operational changes • draw up client contracts - depending on the size of company, this task may be completed by someone else or agreements may not be as formal • have a good understanding of the businesses' products or services and be able to advise others about them • ensure staff are on board throughout the organisation, and understand the need for change and what is required of them • train members of your team, arranging external training where appropriate • discuss promotional strategy and activities with the marketing department • seek ways of improving the way the business operates • attend seminars, conferences and events where appropriate • keep abreast of trends and changes in the business world. If your business development role is more sales orientated, you may also: • help to plan sales campaigns • create a sales pipeline • increase sales of the business • carry out sales forecasts and analysis and present your findings to senior management. • develop the business sales and marketing strategy. Skills You'll need to have: • an excellent telephone manner for making initial contact and for ongoing communication with customers and business associates • interpersonal skills for building and developing relationships with clients • written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills • IT skills, including the use of spreadsheets • teamworking skills and a collaborative approach to work • decision-making skills • the ability to multitask and prioritise your workload • project management and organisational skills • the ability to motivate yourself and set your own goals • negotiating skills • the ability to think strategically • the ability to analyse sales figures and write reports • a flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment • initiative and the confidence to start things from scratch

Job Overview:

We are looking for a seasoned Senior Backend Engineer (SDE III) with over 5 years of experience to lead, mentor, and grow a high-performing engineering team. The ideal candidate will have extensive hands-on experience in software development, deep technical expertise, and a proven track record of successfully leading large-scale engineering teams and projects. This role requires strategic leadership, the ability to manage complex technical challenges, and the ability to drive innovation while ensuring operational excellence.As a Backend Lead, you will collaborate with key stakeholders across the business, product management, and operations to ensure alignment with the organization’s goals and play a critical role in shaping the technology roadmap and engineering culture.

Key Responsibilities:

• Leadership and Team Development: Lead and inspire a team of engineers, fostering a culture of innovation, accountability, and continuous improvement. Manage the hiring, training, and career development of engineering staff.
• Strategic Planning: Work closely with senior leadership to develop and implement engineering strategies that support business objectives. Define technology roadmaps and ensure alignment with organizational goals.
• Technical Excellence: Guide the team in designing and implementing scalable, robust software systems. Drive the adoption of best practices in architecture, coding standards, and software testing to ensure high-quality product delivery.
• Project and Program Management: Oversee the successful delivery of engineering projects, ensuring deadlines, quality standards, and budget constraints are met. Use agile methodologies to manage the development process and resolve bottlenecks.
• Cross-functional collaboration: Collaborate with Product Management, Design, Business, and Operations teams to define project requirements and deliverables. Ensure the smooth integration of engineering efforts across the organization.
• Risk Management: Anticipate and mitigate technical risks and roadblocks. Proactively identify areas of technical debt and drive initiatives to reduce it.
• Stakeholder Communication: Act as the technical point of contact for stakeholders, providing regular updates on project progress, resource allocation, and performance metrics. Communicate complex technical concepts to non-technical stakeholders.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in software engineering
• Proven track record of successfully delivering large-scale, high-impact software projects.
• Strong understanding of software architecture, design patterns, and scalable system design.
• Expertise in multiple programming languages and modern development frameworks For this role we require expertise in Python/Django and API Development
• Experience with cloud infrastructure (AWS), microservices, and distributed systems.
• Good experience with MySQL and ElasticSearch. Slight experience with other NoSQL and SQL databases.
• Experience in DevOps, CI/CD pipelines, and infrastructure automation.
•  Experience in delivering full-stack B2B/SaaS applications including mobile applications, web frontend, and a scalable backend.
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical challenges.
• Strong communication and interpersonal skills, with the ability to influence and inspire teams and stakeholders at all levels.

Job Purpose Having quick turnaround and increased test coverage is the need of the hour; hence the increased emphasis on automation testing across projects. Publicis Sapient is looking for automation experts who in addition to the expertise in the tools and techniques also have the knack to understand the business needs, ROI and accordingly create the automation strategy. Assures consistent quality of Software Applications production by developing and enforcing robust Automated Software QE strategy, practices, and processes, providing documentation and managing people. They collaborate the with the project, business and (QE) teams, to develop detailed automated scripts, test frameworks to make the overall system more effective and efficient for our clients. Responsible for the overall quality of the project through effective QE leadership and management to ensure that all deliverables in terms of time, price and quality are met. This individual must have a proven track record of success building, leading, and managing a functional and technical QE team with a strong sense of quality ownership. This is a hands-on job that requires strategic thinking and planning to provide leadership and expertise throughout the entire QA lifecycle, ensuring the success of the team's manual and automation efforts in an agile working environment. Experience Required: 4-9.5 years Role: Senior Quality Engineer Education: Full time Bachelor’s/Master’s engineering degree Role Requirements Technical skills: Must Haves • Experience with QE for distributed, highly scalable systems • Good understanding of OOPS concepts and strong programming skills in Java, Groovy or JavaScript • Hands on experience of working with at least one of GUI based test automation tools for desktop and/or mobile automation. Experience on multiple tools will be added advantage • Proficient in writing SQL queries • Familiarity with process of test automation tool selection & test approach • Experience in designing and development of automation framework and creation of scripts using best industry practices such as Page object model • Integrate test suites into the test management system and custom test harness • Familiar with implementation of design patterns, modularization, and user libraries for framework creation • Can mentor team as well as has short learning curve for new technology • Understands all aspects of Quality Engineering • Understanding of SOAP and REST principles • Thorough understanding of microservices architecture • In-depth hands-on experience of working with at least one API testing tool like RestAssured, SOAP UI, NodeJS • Hands-on experience working with Postman or similar tool • Hands-on experience in parsing complex JSON & XML and data validation using serialization techniques like POJO classes or similar • Hands-on experience in performing Request and Response Schema validation, Response codes and exceptions • Good Understanding of BDD, TDD methodologies and tools like Cucumber, TestNG, Junit or similar. • Experience in defining API E2E testing strategy, designing and development of API automation framework • Working experience on build tools Maven / Gradle, Git etc. • Experience in creating test pipeline – CI/CD Preferred: (Mostly for people being hired at the Senior Associate Career Stage) • Possess domain knowledge to identify issues across those domains, understand their impact, and drive resolution [(familiar / expert in domains like retail banking, automobile, insurance, betting, food-markets, hotel industry, healthcare) • Used /Exposure to automation tool for automating mobile applications • Used /Exposure to automation tool for non-functional testing • To setup test environment for execution on cloud environments such as Sauce labs, browser stack • Knowledge of new tools (open source & licensed) in the automation world and have the knack to explore them and keep abreast with the latest tools in the market • Expertise in creating test automation frameworks, implementing and maintaining them on a project Experience in the modern agile practices such as BDD/Cucumber , Devops • Knowledge and experience in service virtualization and tools like CA Lisa • Hands-on knowledge of setting up PACT Broker and writing PACT tests is desirable • Experience in test management tools like Xray & Zephyr and integration of test framework with these tools • Understanding of commonly used software design patterns like Builder, Factory, Singleton and Façade. Test Management: Must Haves • Able to estimate for low and medium complexity applications and have used at least one of the estimation techniques. • Able to handle/oversight a small team ranging from 2 -5 people and can guide them during the complete SDLC cycle starting from test case creation till test closure activities • Well-versed with the most of the activities in defect management process, can define/enhance the defect documentation and TAR lifecycle process independently • Have expertise to enforce/adhere defect or other processes in the team Preferred (Mostly for people being hired at the Senior Associate Career Stage) • Mentored or coached at least one person • Can define Automation Test strategy and test plan for low and medium complexity applications taking into account the business needs, ROI etc. • Able to maintain and report test coverage matrix • Able to identify device coverage for the application in question. • Can devise regression testing approach Soft Skills: • Possess excellent Communication skills (written, verbal both formal & informal) • Helps to create a positive, collaborative working environment for the team. • Quick grasping and flexibility to adapt to new technologies/processes • Ability to multi-task under pressure and work independently with minimal supervision. i.e. Ability to prioritize when under pressure • Efficiently makes tough decisions and communicates them effectively. • Independently manages operational level client meetings. Develops strong relationships with appropriate client stakeholders. Acts as the primary POC/facilitator for planned (regular) client meetings. Manages peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.)

What we look for:

Resourceful individuals with a creative spirit to sketch our brand image through vividly portrayed content.

Responsibilities:

• Develop persuasive SEO-optimized content for blogs, campaigns, and newsletters
• Create research-oriented industry-specific content for websites
• Proofreading content before delivery
• Identify customers’ needs and gaps in content and recommend new topics
• Generate fresh content ideas for social media
• Work with graphic designers to digitally deliver content concepts

Requirements:

• Graduate in any stream with exceptional writing skills
• Good communication and interpersonal skills
• Proficient with Microsoft Office Suite and Google Docs
• Ability to multitask, prioritize and manage time efficiently

JOB DESCRIPTION:

I - Experts is hiring for the position of Customer Support Executive who is having experience in International Calling and also in Lead Generation.

Responsibilities:

• Calling handling from customer and resolving the issues.

• Reporting the team lead.

• Supporting the query and do the needful.

• International Calling Experience

• Good experience in Lead generation

• Proactive work to be done

Criteria:

• Any Graduate with Good communication & Excellent English Fluency.(Freshers can also apply)

• 10+2 Educated candidates can also apply.

• Experience with 1 year in International Voice will be add on.

• Candidates who have experience in international BPO in inbound or outbound process is eligible.

Company Website:www.I-experts.webs.com

Timings: 7: 30 am to 3 pm

Week Off: Sunday will be fixed off( Saturday working from 7: 30 am to 1:30 pm)

Benefit: Great Incentives

Shift: Morning Shift 

Address:H-30 Second Floor, Near Sai Baba Mandir, Opp Metro Pillar 33- 34, Laxmi Nagar, Delhi 110092

What is Pocketbits?
India's Oldest Active Cryptocurrency Exchange. Born in 2016, PocketBits takes pride in being India's oldest operating Crypto Exchange. Our strategy focuses on providing unprecedented support and innovative products for all our global user base. We are solely a product-based company wherein we build and develop our own line of products and currently operate primarily in the Cryptocurrency and Blockchain space.

Visit us at: https://pocketbits.in/.">https://pocketbits.in/

What is in it for you?

Working in a hyper-growth community of young, adventurous, and enthusiastic minds who passionately own and love what they do will be an excellent spot. You'll have absolute freedom to pursue your objectives without constraints, and you'll get a front-row seat to the cryptocurrency revolution while we make history.

Domain: Fintech ( Cryptocurrency)

Experience: 1-3 years 

What do we expect:

• Experience with the MERN stack (MongoDB, Docker, Express.JS, React.JS, and Node.JS)
• Excellent JavaScript skills and strong proficiency in React
• Experience building backend APIs using NodeJs and ExpressJs
• Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework, and Redis
• Experience with Web sockets, KAFKA, and related frameworks
• Experience with Blockchain-related developments is a plus.
• Understanding accessibility and security compliance.

What will you do :

The duties and responsibilities of a selected applicant would include:

• Designing and building scalable applications from end to end.
• Seeing through a project from conception to finished product.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Designing and developing APIs.
• Testing and fixing bugs or other coding issues.
  
  
  

An experienced  Social Media Marketing Manager who can  develop, implement, track and optimize our digital marketing campaigns across all digital channels.

Responsibilities

1. Design product and brand posts with the help of creative team
2. Collaborates with the team on upcoming campaigns determining best platforms, target audience, and creative strategies to implement.
3. Monitor ads during the campaign period, weekly digital reporting, end of campaign reporting.
4. Manage Influencer campaigns according to create both brand and product awareness. From reaching out to influencers to ensuring content creation and completion of collaboration.
5. Responsible for daily posting on various social platforms and staying responsive to audience through comments and messages.
6. Planning weekly/monthly social calendars according to the products and campaigns.
7. Guiding design team for the visuals with references as per the need.

An Ideal Ambrane Ally

She/he should have strong grasp of social media dashboards and other marketing tools to be able to lead and own digital marketing campaigns. She/he will be working closely with the design, product and ecommerce team to conceptualize campaigns in order to get expected results.

1. 3-4 years of experience in social media management
2. Core Knowledge of running ads on social platforms (Instagram, facebook, Linked in, Youtube)
3. Able allocate monthly budgets in Lakhs throughout platforms according to the requirement.
4. Have proven experience in influencer marketing through direct reach and agency
5. Strong communication skills and a supportive team player
6. Staying up to date with current design and social trends would be a plus

We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead ( and/or CTO ) to identify and establish DevOps practices in the company.

You will help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.

Responsibilities

• Implement and own the CI.
• Manage CD tooling.
• Implement and maintain monitoring and alerting.
• Build and maintain highly available production systems.

Qualification- B.tech in IT