Customer Success Specialist

About us

We build Shopify apps used by serious e-commerce brands — streetwear, fashion, lifestyle.

We’re a small, profitable company. No layers. No performative meetings. Just real merchants, real revenue, and problems that actually matter. If you like working close to the product (and not buried under process), you’ll fit in.

What you’ll actually do (for real)

• Build and ship core product features (mostly backend, some frontend)
• Work on business-critical flows: orders, inventory, webhooks, async jobs
• Debug real production issues — not toy problems
• Take ownership of features from idea → production → iteration
• Collaborate directly with founders on product decisions

Tech stack (what we use today)

• Backend: Node.js
• Database: MongoDB, Apollo
• Infrastructure: AWS (Lambda, SQS), Redis
• Frontend (secondary): React

You don’t need to know everything here — but you should be comfortable learning fast.

What we’re looking for

You should have:

• 2–5 years of real production experience
• Experience shipping features that real users depended on
• Comfort reading and improving existing codebases
• Solid fundamentals (async flows, APIs, data handling)
• Ability to work independently without hand-holding

Bonus points if you:

• Have worked on SaaS or B2B products
• Understand e-commerce, payments, or inventory flows
• Enjoy improving performance, reliability, or developer experience

Why join us?

• Real ownership — your code goes live and stays live
• High learning curve — exposure to product, infrastructure, and scale
• Remote & async-friendly — trust over tracking
• Competitive pay (full-time or consultant option for tax efficiency)

This role is ideal if you want to grow fast by building real systems, not by sitting in meetings.

We are looking for a Senior Backend Engineer with a strong background in building distributed, scalable, and high-performance backend systems. The ideal candidate has 6+ years of backend engineering experience, including 3+ years in microservices or distributed architecture, and deep expertise in Python, FastAPI, PostgreSQL, Redis, and async I/O patterns.

The candidate will own backend services end-to-end — from architecture and design to implementation, optimization, and production support — while working closely with cross-functional teams to deliver mission-critical systems.

Key Responsibilities

1. Backend Architecture & Development

• Architect, design, and implement backend services using Python (preferably FastAPI) with clean, maintainable, and scalable code.
• Develop microservice components, service communication layers, and distributed workflows.
• Build APIs and backend modules optimized for performance, fault tolerance, and low latency.

2. Distributed Systems & Scalability

• Design and maintain distributed systems capable of handling high throughput and large-scale operations.
• Implement inter-service communication patterns (REST, event-driven, message queues, pub/sub).
• Ensure system resiliency through redundancy, graceful degradation, and autoscaling strategies.

3. Asynchronous & Event-Driven Architecture

• Build async workflows, background tasks, and pipeline services leveraging asyncio or async frameworks.
• Develop event-driven components including producers, consumers, and event processors.
• Optimize I/O-heavy operations to maximize concurrency and throughput.

4. Data Storage, Pipelines & Caching

• Design relational schemas, write optimized SQL queries, and work with PostgreSQL performance tuning (indexes, partitions, query planning).
• Implement caching strategies, rate limiting, distributed locks, and session storage using Redis.
• Build data validation pipelines and compliance-driven data flows ensuring data correctness and auditability.

5. Security, Reliability & Observability

• Implement authentication, authorization, encryption, and secure API practices.
• Build monitoring, alerting, metrics, and tracing systems using modern observability tools.
• Diagnose production issues, identify bottlenecks, and drive long-term fixes and improvements.

6. Code Quality & Technical Leadership

• Conduct detailed code reviews and ensure engineering best practices across the team.
• Participate in technical roadmap planning, architectural discussions, and system design decisions.
• Mentor junior and mid-level engineers; drive a culture of technical excellence and ownership.

Required Qualifications

• 6+ years backend engineering experience.
• 3+ years building microservices or distributed systems.
• Strong expertise in Python and frameworks like FastAPI (or Flask/Django with async exposure).
• Deep understanding of async I/O, concurrency models, and asynchronous programming in Python.
• Strong experience with PostgreSQL (schema design, advanced queries, optimization).
• Hands-on experience with Redis for caching, queues, session management, and distributed patterns.
• Experience with event-driven architectures, message processing, or streaming systems.
• Solid understanding of system design, scalability principles, and API lifecycle management.
• Experience working with CI/CD pipelines, containerization (Docker), and cloud environments.

Expound Difference

Expound Technivo started as a group of team tech enthusiasts with a desire to do something new. Together, we wanted to help global enterprises with software and reinvent how business is done.

Today, the same entrepreneurial spirit continues to drive our culture of creativity, diversity, and collaboration. Expound Technivo has helped companies across verticals transform their traditional business to evolve to the changing way of how business is done by end-to-end implementations, mergers & acquisition projects, SAP upgrades, SAP enterprise planning & budgeting projects, ECC to SAP S/4HANA migrations and developing simple and elegant solutions for their complex workflows.

As the world moves towards cloud, we were prepared for this transition a long time back. With vast expertise in new generation technology and familiarity with cloud-based solutions like SAP BTP, SAC, Rise with SAP, SaaS products and data rich cloud systems and latest cloud stack and cloud service providers like AWS, Azure, etc.

We also specialize in designing, developing, and deploying cutting-edge web applications using the latest technologies, emphasizing user experience and scalability. As part of our commitment to pushing the boundaries of software development, our team works with modern frameworks and tools to deliver world-class products.

If you're passionate about creating exceptional front-end experiences and want to contribute to the success of innovative products, we'd love to hear from you.

Roles and Responsibilities

Product Design & Development

• Design innovative, user-friendly, and visually appealing product interfaces and experiences.
• Leverage creative methodologies to streamline and optimize current product workflows.
• Collaborate with cross-functional teams to refine product functionality and usability.

Content Design & Visuals

• Develop impactful designs for product packaging, features, and presentations.
• Create high-quality visual content, including social media posts, brochures, and pitch decks.
• Design graphical content that aligns with our brand identity and storytelling objectives.

Creative Strategy & Branding

• Establish and implement comprehensive brand guidelines to maintain consistency across all touch points.
• Lead the ideation and execution of creative campaigns to enhance product visibility and engagement.
• Conduct competitor and market research to stay ahead of design and branding trends.

Leadership & Collaboration

• Guide and mentor a team of designers and collaborate with product development teams to align design goals with business objectives.
• Act as a creative thought leader to inspire innovative ideas and ensure high-quality outputs.
• Coordinate with marketing, development, and leadership teams for seamless execution of design projects.

Campaign Execution & Impact

• Design and launch creative campaigns that drive user engagement and brand recognition.
• Monitor campaign performance and adjust strategies to meet KPIs and goals.

Qualifications and Skills

• Experience: Experience in Product Design, UX/UI Design, or a similar creative role.
• Technical Skills: Proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, Sketch, or similar tools.
• Creative Thinking: Proven track record of producing innovative designs and strategies.
• Leadership: Ability to lead and mentor a team while collaborating across departments.
• Communication Skills: Excellent written and verbal communication to present ideas and designs effectively.
• Attention to Detail: A strong eye for detail and the ability to deliver polished, high-quality outputs.
• Project Management: Strong organizational and multitasking skills to manage multiple projects effectively.
• Knowledge: Familiarity with design systems, usability principles, and product workflows is a plus.

What We Offer

• A collaborative and innovative work environment.
• Opportunity to lead impactful projects and campaigns.
• Competitive salary and benefits package.
• A chance to shape the design and creative vision of a growing organization.

Role Overview

As a Business Development Associate (BDA) for the US team, you will play a pivotal role in expanding Bhanzu’s presence in the US market. This entry-level position is ideal for recent graduates who are proactive, adaptable, and eager to learn about global business development in the EdTech sector.

🎯 Founded by Neelakantha Bhanu

Bhanzu is led by Neelakantha Bhanu, the World’s Fastest Human Calculator and a TEDx speaker. With over 30,000 students across 15+ countries, we’re reimagining math education through concept-first instruction, real-life application, and high-energy learning environments.

📝 Key Responsibilities

• Engage and nurture potential clients via calls, emails, and personalized messaging.
• Conduct product demonstrations for prospective US clients and partners.
• Maintain accurate records in CRM tools such as Salesforce or HubSpot.
• Collaborate with the sales and marketing teams to execute strategies and achieve US-specific targets.
• Gather and relay client feedback to internal teams for process improvement.
• Monitor competitor activities and market trends within the US education sector.
• Support outreach campaigns, webinars, and lead-generation initiatives.
• Stay updated on EdTech trends and customer needs in the US market

🪧 Desired Candidate Profile

• Bachelor’s degree in any discipline (recent graduates encouraged to apply).
• Excellent written and verbal communication skills, with a strong command of English.
• Strong persuasion, negotiation, and relationship-building abilities.
• High level of enthusiasm, self-motivation, and adaptability.
• Ability to work independently and collaboratively within a global team.
• Willingness to work in US time zones/shifts.
• Proficiency in MS Office and CRM tools (e.g., Salesforce, HubSpot).
• Prior exposure to US markets or international client communication is a plus.

🎁 What We Offer

• Competitive salary and performance-based incentives.
• Comprehensive training and mentorship on US business practices.
• Dynamic, inclusive, and supportive work environment.
• Opportunities for rapid career growth and international exposure.

🌟Why Join Bhanzu

• Be a part of a company shaping the future of education
• Fast-paced learning with strong mentorship and collaboration
• Competitive salary with attractive performance-based incentives
• Opportunity to grow with a rapidly expanding product line

Responsibilities: 

1.                  Lead the strategic planning, development, and launch of Azure integration capabilities within our flagship product ensuring a seamless and efficient integration process. 

2.                  Conduct market research and engage with customers to understand their needs and challenges related to Azure cloud services. 

3.                  Collaborate with engineering, design, and sales teams to define product requirements, roadmaps, and go-to-market strategies for Azure Launch. 

4.                  Deliver actionable product feature requirements and stories with wireframes (hands-on work is required here) 

5.                  Drive feature delivery to customers and conduct feedback loop based improvements. 

6.                  Stay abreast of Azure services and cloud industry trends to ensure our product remains competitive and innovative. 

Required Experience and Skills: 

·                    Bachelor's degree in computer science, Engineering, Business, or a related field. A master's degree or an MBA would be a plus. 

·                    4+ years of experience in a product management role, ideally in a cloud-based product environment. 

·                    Strong understanding of Azure services, cloud computing technologies, and SaaS platforms. 

·                    Experience building features/ solutions in Cloud Management/Cloud Operations in FinOps, SecOps, Cloud IT Ops. 

·                    Experience with Azure Migration, Azure CloudOps configuration, Managed Services is a plus 

·                    Passion for Automation and simplification of complex IT processes 

·                    Proven track record of managing all aspects of a successful product throughout its lifecycle. 

·                    Excellent communication, leadership, and interpersonal skills. 

·                    Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously. 

·                    Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic startup environment. 

·                    Excellent written and verbal communication skills, with experience in creating customer-facing technical documentation such as user guides and release notes. 

·                    Comfortable with ambiguity and able to prioritize tasks in a rapidly changing environment. 

·                    Demonstrated success in defining and launching products would be a plus. 

Success Factors: 

·                    You bring curiosity and passion for continuous learning. 

·                    You enjoy ideating, simplifying and solving problems that create value for customers. 

·                    You have an entrepreneurial mindset. 

·                    You bring a growth mindset and value collaborative approach to growing others and yourself. 

·                    You have an ownership mindset to areas you take on, and you are a self-starter that can work independently when needed. 

Position: Android Developer

Location: Ahmedabad
Experience: 1-4 years

Minimum 1.5 Years of experience.
At least 3 apps are fully developed and live on the store
Latest kotlin and java language knowledge required
SQLite local database knowledge must
API integration knowledge must be required not just copying past code but must understanding how that works
Social Media login and firebase knowledge required
Git command and repository knowledge must be required

Net Engineer:

Job Descriptions: Senior .NET Cloud (Azure) Practitioner

Job Description Experience: 8-12 years (approx.)

Notice period : 15-20 days max.

Location :Chennai(1^st preference),Bangalore and Hyderabad

Mandatory Skills

·       Strong Restful API, Micro-services development experience using ASP.NET CORE Web APIs (C#);

·       Must have exceptionally good software design and programming skills in .Net Core (.NET 3.X, .NET 6)  Platform, C#, ASP.net MVC, ASP.net Web API (RESTful), Entity Framework & LINQ

·       Good working knowledge on Azure Functions, Docker, and containers

·       Expertise in Microsoft Azure Platform - Azure Functions, Application Gateway, API Management, Redis Cache, App Services, Azure Kubernetes, CosmosDB, Azure Search, Azure Service Bus, Function Apps, Azure Storage Accounts, Azure KeyVault, Azure Log Analytics, Azure Active Directory, Application Insights, Azure SQL Database, Azure IoT, Azure Event Hubs, Azure Data Factory, Virtual Networks and networking.

·       Strong SQL Server expertise and familiarity with Azure Cosmos DB, Azure (Blob, Table, queue) storage, Azure SQL etc

·       Experienced in Test-Driven Development, unit testing libraries, testing frameworks.

·       Good knowledge of Object Oriented programming, including Design Patterns

• Cloud Architecture - Technical knowledge and implementation experience using common cloud architecture, enabling components, and deployment platforms.

·       Excellent written and oral communication skills, along with the proven ability to work as a team with other disciplines outside of engineering are a must

·       Solid analytical, problem-solving and troubleshooting skills

Desirable Skills:

·       Certified Azure Solution Architect Expert

o   https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcloudacademy.com%2Flearning-paths%2Faz-900-exam-preparation-microsoft-azure-fundamentals-524%2F&;data=05%7C01%7C%7Cb1b4eb5832414d395d6a08dac6664f6b%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638040439967432270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sjIg554Fzuhah%2BLm1FC7znr9WrbVWw8PuvmoYbeDDmc%3D&reserved=0" target="_blank">Microsoft Certified: Azure – Fundamentals Exam AZ-900

o   https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcloudacademy.com%2Flearning-paths%2Faz-104-exam-preparation-microsoft-azure-administrator-1-1332%2F&;data=05%7C01%7C%7Cb1b4eb5832414d395d6a08dac6664f6b%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638040439967432270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=U%2Fusuw7eB2%2BOcqrLLaFhFLUiPXKxsOFiMogcbeXk83o%3D&reserved=0" target="_blank">Microsoft Certified: Azure Administrator – Associate Exam AZ-104

o   https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcloudacademy.com%2Flearning-paths%2Faz-204-exam-preparation-developing-solutions-for-microsoft-azure-1208%2F&;data=05%7C01%7C%7Cb1b4eb5832414d395d6a08dac6664f6b%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638040439967432270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=8NS7FvcbCzFhLiXHXvBVqSyC3e3ffjDNYH95UiQh1eY%3D&reserved=0" target="_blank">Microsoft Certified: Azure Developer – Associate Exam AZ-204

o   https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Facloudguru.com%2Fblog%2Fengineering%2Fwhich-azure-certification-is-right-for-me%23devops-engineer&;data=05%7C01%7C%7Cb1b4eb5832414d395d6a08dac6664f6b%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638040439967432270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=c69xXIJIf480QdSEQ8VuIpQZIK2YSm4iI2D6arpWKCU%3D&reserved=0" target="_blank">Microsoft Certified: DevOps Engineer Expert (AZ-400)

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·       Good understanding of software architecture, scalability, resilience, performance;

·       Working knowledge of automation tools such as Azure DevOps, Azure Pipeline or Jenkins or similar

Roles & Responsibilities

·       Defining best practices & standards for usage of libraries, frameworks and other tools being used;

·       Architecture, design, and implementation of software from development, delivery, and releases.

·       Breakdown complex requirements into independent architectural components, modules, tasks and strategies and collaborate with peer leadership through the full software development lifecycle to deliver top quality, on time and within budget.

·       Demonstrate excellent communications with stakeholders regarding delivery goals, objectives, deliverables, plans and status throughout the software development lifecycle.

·       Should be able to work with various stakeholders (Architects/Product Owners/Leadership) as well as team -  Lead/ Principal/ Individual Contributor for Web UI/ Front End Development;

·       Should be able to work in an agile, dynamic team environment;

1. Key Accountabilities

1. Skills Required for the role