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Customer Success Specialist

at Embarc Information Technology P Ltd

Customer Success Specialist

Embarc Information Technology P Ltd

Customer Success Specialist

at Embarc Information Technology P Ltd

Posted by Shailendra Bansal

1 - 5 yrs

₹2L - ₹5L / yr

Noida, Agra, Delhi, Gurugram, Noida

Skills

Python etc.) — we don’t want you doing repetitive work!...

managing scheduled maintenance Maintaining a knowledge base of known issues...

Customer Success

Tech Support

Embarc was established in 1994 and has established itself as a leading company in providing solutions for location based services. We have developed Find’n’Secure web based real time GPS Tracking and Fleet Management Software. We also have Find’n’Secure for Mobiles. We supply different kind of GPS trackers and accessories depending on the need of tracking (Vehicles, children, pets, ships, airplanes etc.). We have partners in more than 45 countries. We have now launched Find’n’Secure Ver 5.0. We have also launched FnS Apps for Android and iOS platforms. We are looking for a bright Technical Customer Success Specialist to provide enterprise level support to our customers via phone, web, email, chat and other support channels as required. Responsibilities: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles

Embarc was established in 1994 and has established itself as a leading company in providing solutions for location based services. We have developed Find’n’Secure web based real time GPS Tracking and Fleet Management Software. We also have Find’n’Secure for Mobiles. We supply different kind of GPS trackers and accessories depending on the need of tracking (Vehicles, children, pets, ships, airplanes etc.). We have partners in more than 45 countries. We have now launched Find’n’Secure Ver 5.0. We have also launched FnS Apps for Android and iOS platforms. We are looking for a bright Technical Customer Success Specialist to provide enterprise level support to our customers via phone, web, email, chat and other support channels as required. Responsibilities: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles

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About Embarc Information Technology P Ltd

Founded :

1994

Type :

Product

Size :

20-100

Stage :

Bootstrapped

About

Founded in 1994, Embarc Information Technology P Ltd is a bootstrapped company based in Noida. It has 6-50 employees currently and works in the domain of Ecommerce.

Founded in 1994, Embarc Information Technology P Ltd is a bootstrapped company based in Noida. It has 6-50 employees currently and works in the domain of Ecommerce.

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Shailendra Bansal

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KINDLY REVERT WITH YOUR UPDATED RESUME

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ang De is a pioneering social initiative which provides cost-effective credit to low income households in India. Job brief If you live and breathe digital marketing, we want to talk to you. We are looking for a Digital Marketing Manager to develop, implement, track and optimize our digital marketing campaigns across all digital channels. Responsibilities • Planning o Assist in planning the digital marketing calendar for the year o Brainstorm strategies for growth of the brand’s online presence o Evaluate emerging technologies and provide thought leadership and perspective for adoption where appropriate • Digital Marketing activities o Lead execution of all web, SEO, SEM, database, email, influencer, content, social media and display marketing campaigns o Design, build and maintain our social media presence o Identify trends and insights, and optimize spend and performance based on insights o Plan, execute, and measure experiments and conversion tests • Website management & improvements o Maintain the current website and regularly review it for improvements o Track website metrics and report key values periodically o Collaborate with internal teams to create landing pages and optimize user experience o Identify conversion points and optimize user funnels • Others o Collaborate with agencies and other vendors / partners (if any) Requirements • Superior communication skills • Proven working experience in Digital Marketing • Knowledge of all relevant digital marketing tools • Candidates who can code using HTML / CSS / Bootstrap preferred • Creative ideation capabilities • Up-to-date with the latest trends and best practices in online marketing and measurement What you will need to succeed • Be passionate about communication; more importantly you realize the power of communication in building relationships and trust • Have the ability to think on your feet and work in a dynamic work environment

Read more

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