Customer Success Specialist

Job Summary:

We are looking for a skilled and motivated Backend Engineer with 2 to 4 years of professional experience to join our dynamic engineering team. You will play a key role in designing, building, and maintaining the backend systems that power our products. You’ll work closely with cross-functional teams to deliver scalable, secure, and high-performance solutions that align with business and user needs.

This role is ideal for engineers ready to take ownership of systems, contribute to architectural decisions, and solve complex backend challenges.

Website: https://www.thealteroffice.com/about

Key Responsibilities:

• Design, build, and maintain robust backend systems and APIs that are scalable and maintainable.
• Collaborate with product, frontend, and DevOps teams to deliver seamless, end-to-end solutions.
• Model and manage data using SQL (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, Redis), incorporating caching where needed.
• Implement and manage authentication, authorization, and data security practices.
• Write clean, well-documented, and well-tested code following best practices.
• Work with cloud platforms (AWS, GCP, or Azure) to deploy, monitor, and scale services effectively.
• Use tools like Docker (and optionally Kubernetes) for containerization and orchestration of backend services.
• Maintain and improve CI/CD pipelines for faster and safer deployments.
• Monitor and debug production issues, using observability tools (e.g., Prometheus, Grafana, ELK) for root cause analysis.
• Participate in code reviews, contribute to improving development standards, and provide support to less experienced engineers.
• Work with event-driven or microservices-based architecture, and optionally use technologies like GraphQL, WebSockets, or message brokers such as Kafka or RabbitMQ when suitable for the solution.

Requirements:

• 2 to 4 years of professional experience as a Backend Engineer or similar role.
• Proficiency in at least one backend programming language (e.g., Python, Java, Go, Ruby, etc.).
• Strong understanding of RESTful API design, asynchronous programming, and scalable architecture patterns.
• Solid experience with both relational and NoSQL databases, including designing and optimizing data models.
• Familiarity with Docker, Git, and modern CI/CD workflows.
• Hands-on experience with cloud infrastructure and deployment processes (AWS, GCP, or Azure).
• Exposure to monitoring, logging, and performance profiling practices in production environments.
• A good understanding of security best practices in backend systems.
• Strong problem-solving, debugging, and communication skills.
• Comfortable working in a fast-paced, agile environment with evolving priorities.

We are seeking an experienced and passionate Cloud and DevOps Trainer to join our training and development team. The trainer will be responsible for delivering high-quality, hands-on training in Cloud technologies (such as AWS, Azure, or GCP) and DevOps tools and practices to students or working professionals.

About the Role:

We are seeking a passionate and self-motivated Flutter Developer (Fresher) to join our team. Candidates should have a fundamental understanding of Flutter and Dart.

Responsibilities:

Develop and maintain cross-platform mobile applications using Flutter.

Collaborate with designers and backend developers for high-quality delivery.

Debug and optimize application performance.

Stay updated with best practices and trends in Flutter development.

Requirements:Basic knowledge of Flutter and Dart.

Familiarity with mobile app development lifecycle and RESTful APIs.

Understanding of version control tools like Git.

• Lead, recruit, train, and coach the sales team of the organization and ensure that they completely understand the mission and vision of the organization.
• Experience in IT Software Services, development of enterprise application.
• Be an active mentor and coach to the Team to help them conclude their deals.
• Help team created unique and effects sales pitches, write professional proposals and manage CRM
• Expected to maintain utmost confidentiality in regard to the business of the Company.
• Experience in working on pre-sales & post-sales part with extensive experience in working on several portals.
• Should have knowledge about channels of leads and conversions, should know how to develop leads into project, nurture leads, give technical solutions to clients , take out timeline and cost on proposed solution.
• Required to work with Integrity and Productively for the growth and success of the Company. 
• Research and develop strategies and plans which identify new marketing opportunities, direct marketing, and new project development 
• Directly manage major and critical developing client accounts, and coordinate the management of all other accounts 
• Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures 
• Should have excellent communication, social, and organizational skills 
• Implement effective promotional strategies trained a high performance sales team and helped boost corporate image 
• Execute in an intense, fast-paced, and highly iterative environment 
• Work with Global Teams to Optimize the Customer Relationship Assisting in Winning New Sales Projects 
• Should know how to get sale via portals, Digital fields etc.
• Responsible for Preparing Monthly/Quarterly/Annual Sales Reports and annual Sales & Marketing Plans 
• Directly responsible to report to company VP-Sales.

Qualification: MBA, BBA, Anyone interested in sales

Job Description: Visiting Hardware Stores, Demonstrating the product, Convincing hardware stores to sell our product

Key Skills: Fieldwork, Sales Pitch, Communication

Salary- Best In Industry

Experience:

• Strong knowledge on Devsecops (hands on).
• Should have built B2C applications for average 2 billion transactions per annum.
• Built applications with multi tenancy, multi lingual and global deployment.
• 15+ years of experience of building successful production-quality software, with relevant experience from payment gateway for 5yrs.
• Expertise in large-scale multi-tiered systems.
• Expertise in Core Java and JEE, object-oriented design, analysis and design patterns
• Good exposure to JSON based REST services in Java.
• Excellent knowledge of RDBMS, SQL, NoSQL, Cache, Linux based systems
• Focus on clean high-quality code and solid designs.
• Hands on experience in HLD & LLD.
• Strong hands on knowledge on Devsecops.
• Should have built B2C applications for average 2 billion transactions per annum.
• Built applications with multi tenancy, multi lingual and global deployment.

• Any prior payment industry experience is highly preferable

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.

• Identify target audience and grow our email list
• Design and implement direct email marketing campaigns
• Proofread emails for clarity, grammar and spelling
• Ensure mobile-friendly email templates
• Write newsletters including all company updates
• Upgrade our email templates using graphics, personalization and advanced features
• Ensure prompt and accurate communication with clients via email to minimize unsubscribes
• Create email databases for lead generation