Customer Success Specialist

6+ Years of development in Database technologies preferably DB2, Sybase or Oracle.

Python Scripting, Database/SQL, Databricks/Cloud experience

Strong understanding of RDBMS databases, JDBC, and database access technologies (Sybase, DB2 preferred but not required).

Strong SQL and database programming skills; including creating Views, Stored Procedures, Triggers, implementing Referential Integrity.

Experience with Database concepts, Data Analysis, Database Design, Data Warehousing concepts and working knowledge of Dimensional Modelling.

Excellent problem solving skills & good communication skills.

Willingness to take lead, own & drive things end to end independently

Desired Skills.

Knowledge of Financial domain.

Scripting languages like Perl, Python.

Prior knowledge of working in Agile model

Job Description:

The Hybris eCommerce Business Analyst role is responsible for facilitating the successful delivery of consulting engagements. Business Analysts work closely with client stakeholders and business users and cross-functional delivery teams over the lifecycle of a project to gather and document solution requirements; document solution design; model and configure eCommerce data structures and business processes; collect, manipulate and load product data, define test scripts and acceptance criteria, manage & communicate requirement, design and priority changes and facilitate and manage defect tracking and prioritization.

Responsibilities:

Conduct one-on-one or small group interview sessions to gather required use cases, functional requirements, and technical requirements in order to develop requirement documentation.

Provide analytical expertise in identifying, evaluating, and documenting Hybris Commerce system requirements and procedures that are cost effective and meet business objectives and user needs.

Develop user requirements, functional specifications, technical specifications, data models, and process flow diagrams to communicate engagement scope to client and delivery team members.

Accountable to complete assigned work within time specified and communicate status if task delivery dates are at risk.

Work with other project delivery team members towards the resolution of business or systems issues.

Understand Hybris Commerce data structures, collect product catalogue data from client business users, manipulate data for import into eCommerce system and identify data gaps, and perform product data imports into eCommerce system. (Project dependent)

Provide system demonstrations and training to client business users.

Develop test plans, write manual/automated test scripts, and define acceptance criteria to ensure high-quality project deliverables. (Project dependent)

 Qualifications:

8+ years’ experience in general IT business analysis which includes 2-3 years’ experience in Hybris Commerce business analysis

Bachelor’s degree

Able to Multi-task and work under tight deadlines

Must be able to work independently with little to no supervision

Experience with global service delivery model 

Ability to work independently and collaboratively 

Excellent communication skills

Application Monitoring

Position Description

JD2 – SRE: Digital Channels Application Support

Experience: 6–9 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services)

Work Model: 24x7 rotational shifts, ODC environment (no personal digital devices)

Responsibilities

Act as SRE for Digital Banking, Middleware, and Infra components.

Provide production support for Internet Banking, Mobile Banking, Cards, Payments, Digital Wallets, APIs.

Troubleshoot customer authentication flows (SSO, OAuth, 2FA, session management).

Lead and drive P1/P2 bridge calls, coordinating with app, infra, DB, and network teams.

Support API-driven integrations with third-party fintech/payment partners.

Perform proactive monitoring, certificate renewals, and infra health checks.

Enhance observability (Dynatrace, Logscale, Splunk, Grafana, Bigpanda, ThousandEyes).

Propose and implement automation solutions (Jenkins, Ansible AWX, Python, Shell) to reduce manual work.

Support release and deployment readiness for digital channels in ODC environment.

Conduct RCA for major incidents and recommend resilience & scalability improvements.

Monitor SLIs/SLOs for digital user experience (latency, availability, throughput).

Ensure security & compliance for API and digital banking platforms (SSL/TLS, PCI, fraud monitoring).

Partner with client stakeholders to maintain operational stability and high availability.

Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards.

Participate in DR drills, HA testing, and compliance audits.

Core Technologies (L2 / Deep Knowledge)

OpenShift (Kubernetes), Linux/Unix/Windows, Database, Networking, Middleware.

Common Tools (L1.5 – Awareness for All)

Bigpanda, Grafana, ThousandEyes, Splunk, ServiceNow, Jira, Confluence, Netcool, Siren, Glassbox.

Must Have Skills

Strong experience in Digital Banking & Middleware application support.

Hands-on experience with Internet/Mobile banking platforms, card services, and payment gateways.

Infra knowledge (servers, certificates, OS, networking).

Strong observability and monitoring (Dynatrace, Logscale, Splunk).

Incident management & RCA leadership, especially in client-facing bridge calls.

Strong Knowledge of ITIL processes (Incident, Problem, Change, Major Incident Management).

Awareness of banking compliance standards (PCI-DSS, SOX, InfoSec policies).

Ability to work under strict SLAs and regulatory environments.

Nice to Have

Kafka, VFaas, F5/Datapower, Akamai Control Center.

Salesforce (Apex), Pega, SharePoint.

Java, Node.js, JavaScript, Python, C#.

ETL, Hadoop, Teradata, Bigdata.

Evolven, Ansible AWX, CI/CD and automation (Jenkins, Ansible).

• Build campaign generation services which can send app notifications at a speed of 10 million a minute
• Dashboards to show Real time key performance indicators to clients
• Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds
• Building highly available & horizontally scalable platform services for ever growing data
• Use cloud based services like AWS Lambda for blazing fast throughput & auto scalability
• Work on complex analytics on terabytes of data like building Cohorts, Funnels, User path analysis, Recency Frequency & Monetary analysis at blazing speed
• You will build backend services and APIs to create scalable engineering systems.
• As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
• You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
• Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.
• Identify and improvise areas of improvement through data insights and research.

• 2-5 years of experience in backend development and must have worked on Java/shell/Perl/python scripting.
• Solid understanding of engineering best practices, continuous integration, and incremental delivery.
• Strong analytical skills, debugging and troubleshooting skills, product line analysis.
• Follower of agile methodology (Sprint planning, working on JIRA, retrospective etc).
• Proficiency in usage of tools like Docker, Maven, Jenkins and knowledge on frameworks in Java like spring, spring boot, hibernate, JPA.
• Ability to design application modules using various concepts like object oriented, multi-threading, synchronization, caching, fault tolerance, sockets, various IPCs, database interfaces etc.
• Hands on experience on Redis, MySQL and streaming technologies like Kafka producer consumers and NoSQL databases like mongo dB/Cassandra.
• Knowledge about versioning like Git and deployment processes like CICD.

Job Responsibilities:

• Oversight of recruitment delivery and operations. Partner closely with the business teams to ensure sourcing and hiring strategies are aligned with People’s strategies.
• Use industry knowledge and experience to identify and attract the best talent in technical or business baseline.
• Determining current hiring needs and producing forecasts
• Develop a sustainable talent acquisition and hiring plans and strategies 
• Create, organize, and implement new and enhanced recruiting and selection processes/tools to drive efficiency and improve the quality of hires
• Develop and oversee innovative sourcing strategies to attract talent from non-traditional and/or diverse talent pools
• Actively leverage a network/user group base to promote the brand and tap into potential talent. 
• Plan procedures for improving the candidate experience
• Suggest measures for improving employee retention 

The ideal candidate must have-

• At least 6+ years of experience in Talent Acquisition or similar TA role - Experience in Tech hiring is a big plus.
• Experience in hiring for Start-ups is a must.
• In-depth knowledge of full-cycle recruiting and sourcing.
• Experience with HRIS, ATS, Sourcing and Recruitment Marketing tools

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.