Customer Success Specialist

JOB RESPONSIBILITIES

1) Lead a team of 6-10 Product Managers and Design team members to build cutting-edge Vision products for the AI Cataloging space.

2) Create a world-class Self Serve SaaS Product experience with data analysis at its center.

3) Lead the Web, Mobile and API experience of the AI product stack.

4) Talk to users - Large and Small to better understand their needs and motivations.

5) Project management to align the technology team and ship products.

6) Stay up to date with the latest research in Computer vision and best product practices and bring the most important features

7) Prioritization and Roadmap Management, Work alongside all stakeholders to represent a true picture of priorities and future initiatives.

8) Diving deeper into the data to identify opportunities and learnings.

JOB REQUIREMENTS

1) BTech/MBA degree in Computer Science, Engineering, or a related subject from a Tier-1 institute (Mandate)

2) 3+ years of experience leading Product team in high growth Product companies

3) 5+ years of Product Management experience in growth startups or Product companies

4) Extremely self-motivated and autonomous. You'll be given direction but it's on you to figure out how to proceed.

5) Analytical. You should have plenty of experience looking at the data to inform your decisions.

6) Strong product intuition. You need to have an informed opinion to build a product from scratch.

7) Systems thinker. You should understand how even the smallest change affects the entire system.

8) Super detail-oriented. Small errors or oversights should jump off the screen for you.

9) Team champion. We're serious about our work, but that doesn't mean we can't have fun together. :)


Education Mandatory: IIM, IIT, BITS

Customer Experience Executive

Location: Santacruz, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Note - Candidates must be flexible for 6 days and rotational shifts

For a startup run by a serial founder:

Job Description :

- Architect and develop our B2B platform, focusing on delivering an exceptional user experience.

- Recruit and mentor an engineering team to build scalable and reliable technology solutions.

- Work in tandem with co-founders to ensure technology strategies are well-aligned with business objectives.

- Manage technical architecture to guarantee performance, scalability, and adaptability for future needs.

- Drive innovation by adopting advanced technologies into our product development cycle.

- Promote a culture of technical excellence and collaborative spirit within the engineering team.

Qualifications :

- Over 8 years of experience in technology team management roles, with a proven track record in software development and system architecture + Dev Ops

- Entrepreneurial mindset with a strong interest in building and scaling innovative products.

- Exceptional leadership abilities with experience in team building and mentorship.

- Strategic thinker with a history of delivering effective technology solutions.

Skills :

- Expertise in modern programming languages and application frameworks.

- Deep knowledge of cloud platforms, databases, and system design principles.

- Excellent analytical, problem-solving, and decision-making skills.

- Strong communication skills with the ability to lead cross-functional teams effectively.

Experience   2 years of experience of a digital advertising agency 

Joining : Immediate 

Responsibility

You will be part of the Operations team who offer client solutions in an innovative manner 

Primary: 

• Act as the main point of contact between the agency and client. Should be able to research clients products, services, plans competitors and target markets
• Meet clients for briefings, pitches and present proposals to clients for approval.
• Brief agency colleagues and work with them to plan and implement the best digital media solutions for the client.
• Ensure that projects are completed on time and within budget.
• Handling financial issues with the client, timely estimation collection.
• Maintain daily interaction with client and internal teams.
• Working on several campaigns at once, sometimes under pressure and often to tight deadlines.
• Review advertising trends, consumer surveys, and other data regarding marketing of goods and services to determine the best way to promote product

A Career Growth Opportunity

• Ability to pursue education with daily work 
• Get a chance to work on other lucrative projects of the company

Education: Bachelor's Degree or above in advertising, Marketing or a relevant field

Skills :

• Enthusiastic, energetic, imaginative, a clear communicator, in person and writing
• Knowledge and proficient usage of of microsoft office  
• Able to present ideas 
• To lead relationships through adding value to brands and driving results for clients
• Needs to have leadership abilities to lead a team and to show ability to put in smart work and focus on deliverables
  
  

Salary :As per Industry Standards 

Java Developer - Microservices ( 4+ Yrs) - Mumbai & Gurgaon

Java Developer - Angular ( 3+ Yrs) - Mumbai & Gurgaon

Must have 4+ years of experience in Enterprise Java 8 and above

 Strong in Core Java (Collections, Threads, Regular Expressions, concurrency, Lambdas, Reactive, Exception handling).

 Strong experience in microservices and event driven processing systems.

 Experience with architecting and implementing apps using Spring Boot, Spring Cloud including Spring MVC, Spring Boot, Spring JDBC, and Spring Cloud.

 Good knowledge on relational database (Oracle) or NO SQL database is preferred.

 Experience in writing & automating test scripts using Mockito/JUnit, SpringbootTest etc.

 Must be capable of doing code reviews and mentor the junior developers to drive towards high quality deliverables.

 Strong background culture of delivering projects with first time right / Zero defects in Production.

 Very good analytical, problem solving ability, verbal, and written communication skills.

What you need to have:

Job Brief

The job requires Sr Frontend Developer. This Developer is expected to have strong technical skills, work closely with the other team members in development and ability to work stand alone. Ability to work on a small team with minimal supervision, Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality

Skills Requirement

• Bachelor’s degree in Computer Science or related field plus 3-5 Years of frontend relevant experience
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Proficiency in HTML, CSS and Bootstrap
• Understanding of server-side CSS
• Strong knowledge of frontend scripting languages like JavaScript, jQuery, React js or Angular etc.
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Familiarity with browser testing and debugging
• Experience with responsive and adaptive design
• Experience with GitHub, Tortoise SVN Version Control
• Understanding of key design principles
• Strong attention to detail
• Knack for writing clean, readable, and easily maintainable code
• Sound analytical, problem-solving, and communication skills.

Responsibilities

• Translate application storyboards and use cases into functional applications
• Design, build and maintain efficient, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Help maintain code quality, organization, and automatization
• Collaborating with coworkers to facilitate the creation of large, complex developments, as required.
• Reformulating existing code to ensure adherence to stipulated guidelines.
• Checking your code to detect and remedy errors and omissions.
• Testing your outputs to ensure that they are in excellent working order.
• Deploying developments and monitoring uptake by the target audience.
• Using clients' feedback to inform the creation of subsequent versions of each development.
• Remaining abreast of coding and technological changes that will impact your work.

Job Title:   Python Developer

Job Location: Pune ( Baner)

Experience: 4 to 8 years

Notice Period: 1 Month or Less

Skills: Python (Django, Flask), MySQL, Strong focus on OOPS and Architecture, Bitbucket/GitHub, NoSQL

Technical Requirements:

• Experience in developing web applications and APIs(REST, XML, other open sources)
   
• Strong programming foundation in Python, MYSQL & OOPS Experience in Django/Flask
• Experience & Good understanding of HTML5, CSS3, Bootstrap, Ajax, JS etc while experience on Angular, Node JS will be an added advantage.
• Solid exposure of API integrationsand familiar with various design & architectural patterns.
   
• In depth knowledge of Source Code Repository and experience working with Bit-bucket.
• Experience working on Apache HTTP or any other web/app server.
• Hands on experience in DB design, Architecture, coding, unit testing and debugging.
• Experience working in an Agile development environment.
• Sound in data structure analysis and algorithm design.
• Ensure cross-platform compatibility of information retrieved from web services on Android and iOS platforms, in terms of Push Notifications, platform-specific issues, etc
• Good knowledge of relational databases, version control tools and of developing web services.
• Strong understanding of the software development life cycle and best practices

Roles and Responsibilities:

• Should be a problem solver with an attitude to contribute towards the success of Team/Project as well as organization.
• Should be able to guide other members in the team
• Should take initiatives to improve code quality standards and team efficiency.
• Should be able to Participate in the requirements gathering and come up efficient solutions
• Should be able to Efficiently estimate on high and low level along with assessing risk items

**About Company**
SleepyCat is India's First Mattress-In-A-Box brand! We deliver luxury mattresses, at a fraction of the usual cost, straight from our factory to your doorstep in an easy-to-carry package. 
In sleepycat we constantly thrive to make our products and customer experience better using technology.

**About Role**
We are currently looking out for a frontend developer who is motivated to learn and work on challenging projects. You should have a product mindset with great technical skills. In sleepycat we promote new and fresh ideas which can directly or indirectly help customer experience and sales. Sleepycat provides to you platform to bring your thoughts into action and implement them.

Technical skills required (expertise in atleast two of these): Javascript, CSS, PHP

**Personal and Domain Growth Initiatives**
1. In SleepyCat we promote career growth. Once you are settled and have completely owned the system you are hired for, you have the freedom to pick some other technologies inside SC. You will be given time to learn and contribute. Right now we have Web Development (PHP/JS), ReactJS and Ruby on Rails. So you have the freedom to utilize 30% of your time on any of these languages if you wish to and remaining 70% on your primary domain.
2. We also promote self-growth. You can utilize 10% of your time to learn any skill you want and we will help you with that. It is not restricted to the tech domain, could be anything from marketing to sales to personality development.

**Interview Process Details**
***Technical Round 1: Development Knowledge Round***
We will test your skills in 3 domains
understanding an existing written code and ability to make changes
coding a logical question to test basic coding skills
ability to think of test cases to write a full proof code
***Technical Round 2: Coding Round***
45 minutes coding round where you will be required to code live sharing your screen. On the spot problem will be given.

**Additional details**
Website: https://sleepycat.in/
Work Culture: 6 days(All Saturday half day)
Office Location: 91Springboard, Kalina, Mumbai
Employee Strength: 40+ Employees
Founded: 2017
Funding: $1.6 Million

Read about Sleepycat and funding on Crunchbase: https://www.crunchbase.com/organization/sleepycat
Learn what employees say about Sleepycat on Glassdoor: https://tinyurl.com/r9oqfkl
Checkout what people say about SleepyCat products on Google: https://tinyurl.com/rco3nqr