Sales Engineer

ROLES AND RESPONSIBILITIES:

• Work with the design team to create user-friendly experiences for our enterprise SaaS product.
• Develop, maintain, and enhance our design system to ensure consistency and scalability.
• Work closely with PMs to research and study online and translate insights into design solutions.
• Create prototypes, and high-fidelity UI designs that align with solutions needed.
• Collaborate with engineers to ensure seamless implementation of designs.
• Iterate on designs based on feedback, user testing, and analytics.

IDEAL CANDIDATE:

• 3+ year of experience as a Product Designer, ideally in a SaaS environment.
• Strong portfolio showcasing your experience with enterprise software design.
• Proficiency in design systems and Figma, UI/UX best practices, and modern design tools (Notion, Framer, Webflow, Builder.io, Lovable, Replit, Zapier etc.)
• Solid understanding of accessibility and usability principles.
• Ability to communicate and collaborate effectively with cross-functional teams.
• A passion for crafting delightful and functional user experiences.

SHOULD ALSO HAVE:

• Experience working in B2B or enterprise SaaS products.
• Familiarity with analytics tools and data-driven design decisions.

WHAT TO EXPECT?

• Work on a cutting-edge next-gen enterprise SaaS product.
• Collaborate with a team of top-tier designers and technologists.
• A culture that values creativity, innovation, and continuous learning.
• 6 days' work week (Saturday WFH)
• On Location (New Delhi/ Gurugram or Dubai)

• Procedures/Scripts/Manual Testing)
• Minimum 3 years of experience in SQA required
• Shares ideas and experiences with colleagues and business units that may improve performance
• Minimum of 3 years of work experience in software testing
• Demonstrated ability to independently interpret requirements and technical specifications, translate into thorough test plans and test cases, and execute test cases
• Review project test and implementation schedules

Founding engineer for a stealth startup building social media application for parents. Full stack developers with a spike on front end (specifically React Native) preferred. Immediate hiring need. Please specify notice period.

We are looking for an experienced Digital Marketing Executive manager to assist in the planning, execution and optimization of our online marketing efforts. The promotion of products and services through digital channels is a complex procedure with great potential which becomes increasingly useful for companies such as ours. The ideal candidate will have a passion for all things marketing and technology. You will be well-versed in the concepts surrounding digital marketing and how the Internet can become a strong asset to securing growing revenue. You will be tech-savvy and intuitive with great ideas to reinforce our marketing campaign.

Responsibilities

• Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
• Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
• Be actively involved in SEO efforts (keyword, image optimization etc.)
• Prepare online newsletters and promotional emails and organize their distribution through various channels.
• Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)

Requirements

• Should have a minimum 2 years of relevant exp.
• Proficient with Experience with B2C social media, Google Adwords and email campaigns and SEO/SEM
• Advanced knowledge in keyword research
• Advanced knowledge in on-page and off-page optimization

1. Good in core php.Working Knowledge of at least one framework -
2. Codeigniter/ Laravel / Yii / Cake PHP
3.  Knowledge in MySQL,AJAX,Javascript, Jquery,HTML,
4.  CSS3.
5.  Ready to learn new technologies like angular js, node
6.  js, react js etc.    
7.  Good in English communication skill

Flexible to Learn new technologies!! 

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

• In-depth knowledge of at least one programming language such as Clojure, Go, Python, Java, Javascript (Node), Ruby, Erlang/Elixir
• Thorough understanding of PostgreSQL. Experience working with views, common table expressions (CTE), window functions, joins, different kinds of indexes, etc.
• Practical knowledge of Linux server management
• Understanding of functional programming concepts
• Knowledge of Chef, Puppet, Salt, etc. is a plus
• Experience in distributed systems is a plus

• Plan future implementations by working closely with the product team
• Deliver an amazing user experience by working with the front-end developers
• Write test suites and deploy code into production
• Setup monitoring and alerts for in-production services
• Automate deployments

• You want to build a world-class Saas B2B communication product, using the latest tools, from scratch
• You love to code 8+ hours a day and solve hard problems by building software you are proud of
• You enjoy working with directly with amazing entrepreneurs
• You are driven by the desire to learn
• You like the pressure to perform because it makes you a better person
• You are passionate about getting stuff done
• You are passionate about making a tangible difference in the world
• Passionate about writing elegant, functional efficient code

1. Resume Screen
2. Phone screen
3. Technical interview and take-home assignment
4. Interview with founders
5. Offer

• The co-founders have been running companies in at least five countries over the past fifteen years, including deep experience in technology, operations and sales in engineering/manufacturing businesses.
• We are part of Techstars first India batch, and part of Target and Airbus Accelerators
• Attended universities that are consistently ranked in the Top 10 in the world.
• We have a track record of raising capital and strong existing relationships with the finance community in both India, the US and the UK. We have funding for at least the next 24 months.
• We have strong domain expertise in the industry they are trying to disrupt. However, we still followed the discipline of spending six months doing rigorous customer development spanning six countries before defining their product or writing a single line of code. We have already identified and are working with ten customers.
• We have very high expectations from the candidates that we do select, especially in terms of first-principles thinking, communication and accountability. We will not select average candidates, and we want to encourage our employees to see Unifize as a learning ground for possibly starting their own technology businesses in the future.
• We strongly believe in evidence-based decisions, transparency, corporate governance, meritocracy, and an open forum for discussion.
• We explicitly want to build a team from different backgrounds and with a wide range of interests and experiences. We are committed to building a gender-balanced organization.

• Unifize helps teams that manage repeatable processes reduce wasted time by up to 95% by organizing their emails and other conversations around objectives.
• We build a cloud-based chat application that helps these companies measure and reduce time and errors in their communication processes, so their teams can focus on selling better products to happier customers.