Customer Support

Location: Bangalore – Hebbal – 5 Days - WFO

Type:  Contract – 6 Months to start with, extendable

Experience Required: 5+ years in Data Analysis, with ERP migration experience

Key Responsibilities:

• Analyze and map data from SAP to JD Edwards structures.
• Define data transformation rules and business logic.
• Assist with data extraction, cleansing, and enrichment.
• Collaborate with technical teams to design and execute ETL processes.
• Perform data validation and reconciliation before and after migration.
• Work closely with business stakeholders to understand master and transactional data requirements.
• Support the creation of reports to validate data accuracy in JDE.
• Document data mapping, cleansing rules, and transformation processes.
• Participate in testing cycles and assist with UAT data validation.

Required Skills and Qualifications:

• Strong experience in SAP ERP data models (FI, MM, SD, etc.).
• Knowledge of JD Edwards EnterpriseOne data structure is a plus.
• Proficiency in Excel, SQL, and data profiling tools.
• Experience in data migration tools like SAP BODS, Talend, or Informatica.
• Strong analytical, problem-solving, and documentation skills.
• Excellent communication and collaboration skills.
• ERP migration project experience is essential.

We are looking for:

• Someone who is a highly creative video editor and a graphic designer to lead Equirus creative presence.

• Someone who can work on a wide range of projects, from editing YouTube videos to creating social media graphics and everything in between.

• Someone who has a knack for creativity and an eye for detail.

The candidate will be responsible for:

• Creating and editing posts, reels, and videos for Instagram, Youtube and other social media channels.

• Should know how to edit and transcribe audio from the video.

• Creating graphic based content like infographics, brochures, and image posts

• Creating effective visual designs for campaigns – both offline and online mediums and other internal design requirements that may come up from time-to-time basis • Organizing video content with video editing software

• Working with the social media team for all the creative work

Requirement :-

• Preferably experience 2 – 4 years

• Bachelor’s / Master’s degree in graphic design, Fine Arts, or related field

• Passion and enthusiasm for design with a creative flair • Fluent with video editing software

• Strong hands-on experience using Adobe Premiere Pro / Apple Final Cut Pro, Instagram reels editing, YouTube video editing, Adobe Photoshop, Adobe After Effects, Corel Draw, Autodesk Maya, Adobe Illustrator

• Ability to give attention to details, acknowledge feedback, and manifest it constructively.

• Highly creative and imaginative, self-motivated, and eager to learn.

• Demonstrates ability to work in a deadline-oriented environment, handling multiple projects and priorities.

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
3. Guide users on product features and train them to use it effectively.
4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
7. Rigorously measure onboarding time and improve it continuously.
8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
9. Handover to Success and Support team after successful onboarding completion.
10. Maintain regular communications with clients about new feature developments and enhancements to product. 
11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Ready to work in US Shift in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Requirements:

• Minimum 3 years of experience in React Native.

• Integration of Rest APIs in react native.

• Firm grasp of the JavaScript and Typescript language and its nuances, including ES6+ syntax

• Knowledge of functional and object-oriented programming

• Ability to write well-documented, clean JavaScript code

• Rock solid at working with third-party dependencies and debugging dependency conflicts

• Familiarity with native build tools, like XCode, Gradle, Android studio and IntelliJ

• Proficient understanding of releasing and monitoring apps on IOS App store, Play store.

• Should be able to communicate to backend developers on API building and modifications needed.

• Testing and releasing builds Experience in application testing software’s Appium is preferable.

• Understanding of REST APIs, the document request model, and offline storage

• Experience with automated testing suites, like Jest or Mocha

• Experience with handling production mobile apps.

• Experience with performance testing and optimization.

Responsibilities:

You’ll

• We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms.

• You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure.

• Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

• Build pixel-perfect, buttery-smooth UIs across both mobile platforms.

• Leverage native APIs for deep integrations with both platforms.

• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Reach out to the open-source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.

• Maintain code and write automated tests to ensure the product is of the highest quality.

• Transition existing React web apps to React Native.

About Us :

We are the largest and most active online platform for international education!

Yocket was established in 2015 with a mission to connect people to the world's best learning opportunities.

Today, Yocket is the largest community-driven online platform for international education. We help study abroad aspirants by connecting them to the best universities over the world. Till date, we have helped more than 10,00,000 students across countries pursue their higher education.

Every day thousands of students use our products to explore universities and connect with peers and alumni from renowned universities. Recently we were chosen as one of the Top 100 Indian Startups by Google and MeitY’s Appscale Academy Initiative !! We’re also ranked #18 on AppStore Top Charts - Education!

At Yocket, we strive to help our employees find passion and purpose. Join us in changing the way students make their decisions about education. If you wish to create an impact and help students get the best education by taking our vision ahead, we would love to have you on our team!

Job Description:

-The employee will be involved in direct sales.

- Will be responsible to build rapport with students and their parents.

- Needs to have an understanding of the student profile.

- Good to have CRM Knowledge

- Good target records

- Open to making from different sources

- Open to traveling

- Open to attending Virtual events and Physical events/seminars/Webinars

Requirements:

0- 1 year of experience in Sales

- Bachelor's degree or equivalent experience.

- Excellent written and verbal communication skills.

- Highly organized with excellent attention to detail.

- Prior experience in sales/knowledge of sales tools

Benefits :

* Medical Insurance

* 6 days a week and Flexible work timings

* No boss kinda culture (We have mentors, not bosses, bring your own idea to the table without any hesitation)

* Access to your personal psychological counselor (We take care of your mental well-being)

*Please note that the selected candidate will have to work from our Mumbai Office for 6 days*

Designation: Associate - QA

Office Location: Goregaon Mumbai

Position description: 2+ years of hands on experience in testing.

Primary Responsibilities:

• To work closely with software developers and product planners to understand more about what the product is for, its key features and the intended audience
• Required to carry out a mix of key functional and non-functional tests such as Sanity, Regression, Load, Security and Deployment
• Required to plan test cases in consultation with the stake holders
• Required to document all bugs and findings of these tests and ensuring they are addressed

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional: Manual Functional Testing of Web and Mobile Applications, Writing Test Cases, Regression Testing, Data Verification, GIT & JIRA, Basic Automation Testing,
Testing feeds - Understanding of JSON and XML structures, Testing tools like Postman, Swagger & Charles Proxy, Browser Development Tools,GIT & JIRA.