Customer Support

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Job Summary

We are seeking an experienced and dynamic Sales Manager to lead and grow our Cold Chain Solutions business. The ideal candidate will be result-oriented, comfortable with field sales, and capable of managing client relationships while handling challenging situations with professionalism.

Key Responsibilities-

Develop and implement effective sales strategies for cold chain solutions

Identify and generate new business opportunities while managing key client accounts

Conduct regular field visits to understand customer requirements and provide suitable solutions

Prepare sales reports, forecasts, and presentations using MS Excel and other reporting tools

Coordinate with internal teams to ensure smooth execution of projects and timely delivery

Handle critical customer situations and objections in a professional and solution-driven manner

Achieve assigned sales targets and contribute to overall business growth

Required Qualifications & Experience-

Minimum 2 years of experience in sales, preferably in cold chain, refrigeration, logistics, or related industries

Strong communication, negotiation, and presentation skills

Good working knowledge of MS Excel and basic sales reporting

Ability to work under pressure and manage critical situations effectively

Willingness to travel for regular field visits

Preferred Candidate Profile

Male/Female candidates are welcome

Candidate should be based in Goregaon, Mumbai, or willing to commute

Full Stack Developer | Engineering

Location: Gurgaon (5.5 Days a week)

Experience: 3+ years | Full-Stack Web Development / Ruby on Rails / React

Type: Full-time | Founding Member

About EquityList -

EquityList is a full-stack equity management platform for global businesses. We work with 550+

customers such as Bajaj Auto (NSE), Tata Consumer Products (NSE), Blackbuck (NSE),

Tabby.ai, Livspace, Shiprocket, Tacobell India, Slice, Rapido, Zerodha Fund House, and many

more to manage equity for 40,000+ stakeholders and manage $4Bn+ of equity grant value.

Backed by AngelList India, Hustle Fund, Republic, Unpopular Ventures, and others, we're

building the definitive infrastructure of equity compensation.

We are a lean, sharp, high-context team that ships fast and executes deeply. Join us and help

shape the next decade of private market infrastructure.

About the Role -

As a Full-Stack Software Engineer on our founding engineering team, you will play a pivotal role

in shaping our product roadmap and engineering culture. You will work on innovative projects

that bring software solutions to the world of equity management, taking ownership of your code

and improving its quality. You'll also lead hiring efforts as we expand our engineering team,

shipping impactful features daily in a fast-moving startup environment.

What You’ll Do -

● Help define the product roadmap and contribute to shaping the culture of our

product and engineering teams.

● Develop and maintain high-quality, scalable web applications using Ruby on

Rails and React.

● Take ownership of your code, continuously improving our codebase and

development processes.

● Lead future engineering hiring and contribute to building a high-performing team.

● Ship product features daily, prioritizing speed without compromising quality.

● Work flexibly across the stack and beyond standard engineering boundaries to

solve complex problems.

What We Want -

● 3+ years of experience as a full-stack developer building web applications.

● At least 2 years of professional experience with Ruby on Rails and React

frameworks.

● Strong knowledge of relational database systems.

● Familiarity or working experience with GraphQL and Apollo is a plus.

● Proven ability to write clean, scalable, and maintainable code.

● Self-starter mindset with experience launching your own startup, open-source

project, or similar initiative.

● Thrives in fast-paced environments with a passion for making critical product

decisions.

● A deep love of startups and the desire to build impactful software solutions.

Why Work With Us ?

…because “At EquityList, you don't just join a team; you help build the infrastructure of

innovation.”

We move fast. We solve hard problems. We build with obsession — for our customers and each

other. Here, autonomy is real and equity isn’t just a benefit — it’s belief in your leverage.

Build with obsession. Own with conviction. Grow with velocity.

Perks and Benefits at EL :

● Skin-in-the game – Own a real piece of what you help build with equity grant

● Consolidated Health Insurance – For you and your dependents

● Company-Provided MacBooks – Great tools, always

● Relocation Assistance – Support to help you settle smoothly in your new city

If you're an A-player who ships fast, thinks sharp, and scopes for more — let’s chat.

Come for the mission. Stay for the impact. Grow with the company you helped build.

Hubstream:

Hubstream is a fast-growing startup software company with headquarters located near Seattle, Washington, USA, and having Development & Research Center in Chennai. Our software is currently used by the world's largest law enforcement agencies and large enterprises. We help countries, companies, and nonprofits keep people and property safe. Our investigation and crime analytics intelligence software put thoughtful, innovative tools in the hands of people whose passion is to identify and rescue victims or improve their business operations. We have experienced leaders who have grown Hubstream into a world market leader in online child protection. We're quickly expanding to various domains such as Brand Protection, Trademark, Trust and Safety, Cybercrime, etc.

Responsibilities:

We are looking for an experienced developer(s) who has excellent communication skills, interested in interacting with Customers across the globe and helping to solve issues, is self-motivated, looking for a challenge, can see the bigger picture, and takes responsibility. Here are some of the responsibilities.

• Design, develop, and deploy highly scalable secure Web applications and Web Jobs

• Design, develop, test, and deploy backend applications using Microsoft technologies.

• Establish and maintain high coding standards in design and development.

• Ability to take a leadership role thereby mentoring and coaching junior developers as the team grows

Required Candidate Profile:

• B.E/ME/MTech/MCA in Computer Science or related field or equivalent experience

• Demonstrated ability to work on a distributed or remote team is highly preferred.

• Ability to learn and grasp concepts quickly in a fast-paced environment.

• Proven problem-solving, design, and testing skills.

• Excellent collaboration skills and the ability to be adaptable and agile in development.

• Ability to be self-directed and work with minimal supervision. 

Selected intern's day-to-day responsibilities include:

1. Following up with leads generated to close online sales
2. Explain product features to the generated leads to close sales

Stipend structure: This is a performance-based internship. In addition to the minimum-assured stipend, you will also be paid a performance-linked incentive (₹ 200 per sale).

Senior Software Engineer (Java)

We are looking for a Senior Software Engineer - Java

If you're a creative problem solver who is eager to develop amazing products and hungry for a new adventure, a word class workplace is waiting for you in the heart of Kolkata.

An exhaustive list of expectations :

✓ Design and implement cutting-edge applications

✓ Participate in code reviews and application debugging and diagnosis.

✓ Practice modern software development methodologies such as continuous delivery, and scrum.

✓ Collaborate with product managers and engineers to build scalable systems enabling innovative ordering experiences.

Requirements -

✓ Knowledge and 5+ years of experience in developing Java applications

✓ A completed technical degree in Computer Science or any related fields.

✓ Profound knowledge and working experience with Java Frameworks (Springboot) and SQL databases.

✓ Solid experience in the design and implementation of Restful APIs and design patterns.

✓ Strong knowledge in Core Java, REST , Spring Framework, Spring Boot Microservice , JPA (e.g. Hibernate, OpenJPA, etc.) , Docker, Jenkins, ELK Stack

✓ Experience working with NoSQL Technologies and interest in Elasticsearch, and Microservices architectures.

✓ Curiosity, out of box problem-solving abilities, and an eye for detail.

✓ Passion for clean code

What really makes us interested in you - You are self-motivated. You think like an entrepreneur, constantly innovating and driving positive change, but more importantly, you consistently deliver stupendous results.

Number of position – 3

Job Location – kolkata, Sector 5

Project Management

• Develop the integrated project plans to determine time frame, procedures for accomplishing projects
• Assess consolidated project plans for dependencies, gaps and continued business value
• Plan and manage project closure and/or transitions
• Work with stakeholders to establish and gain consensus on project goals, objectives and deliverables
• Conduct project reviews to recommend changes to project schedules or resource requirements
• Document and track project scope, changes, issues and risks that affect implementation
• Facilitate the daily stand-up to achieve team consensus
• Eliminate conflicts and assist in developing solutions to manage roadblocks
• Plan and manage testing cycle with customer

Customer Success

• 3-5 years experienced engineer in design; pre / post implementation tracking / successful execution on the following categories:
• Building management systems
• Security systems / cameras; sensors; beacons
• IOT implantation within campuses / buildings
• IT security systems – understanding of the way they work / get implemented
• Comfortable with client interactions and working with client’s vendors / partners

Other Areas:

• Participates periodically in client meetings or business development presentations as part of a Team to help demonstrate our capabilities. Assists with the development of marketing materials and support

Information/data. Maintains a working knowledge of business unit’s available product and service offerings.

Requirements:

Qualifications

• Bachelor's degree or above in computer science, information systems, technology, engineering are preferred.

Other disciplines are welcome to apply if you have a strong interest or sufficient knowledge in IT domains

• At least 4 years of experience in IT Project Management role and 6 years total professional experience
• Strong communication skills, well-versed in English (spoken and written) to facilitate cross border

Communications and collaborations

• Strong stakeholder management skills to communicate across various departments and levels
• Strong time management skills, detailed and results-oriented
• Familiar with startup environment and understanding of dynamics between design, engineering, product and customer service is a plus
• Experience with agile and project management software like Jira
• Committed to the values of integrity, accountability, and customer centric