Customer Support executive

JOB TITLE/HEADLINE: Sr. Manager / Manager – Marketing

EMPLOYMENT TYPE: Full time, permanent.

REPORTING TO: CBO

LOCATION: Mumbai

WHAT WE EXPECT FROM YOU:

• Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments
• Planning marketing campaigns, including Email/SMS, Social Media, SEM, display advertising, affiliate marketing & media/PR relations
• Drive customer activation, engagement and retention through marketing strategies
• Creating / Strategizing the right content for various media
• Coordinating marketing strategies with the sales, financial, IT, and product departments.
• Maintaining our social media presence across all digital channels
• Measuring and reporting on the performance of all marketing campaigns
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.

OUR IDEAL CANDIDATE:

• BS/MS/MBA degree in marketing or a related field from premier institutes
• Proven working experience in marketing
• Demonstrable experience leading and managing SEM, SMM, Affiliate Marketing, Marketing database, email, and/or display advertising campaigns
• Experience in optimizing landing pages and user funnels
• Solid knowledge of website analytics tools (e.g., Google Analytics, AdWords, DART etc.)
• Strong analytical skills and data-driven thinking

YOU WILL LOVE WORKING WITH FATAKPAY BECAUSE:

• We value balance. We are committed to providing an environment where you can balance great work with a great life.
• We’ll invest in your career. Our company’s proliferating, and we’ll allow you to do the same. You’ll have access to several professional development opportunities so that you can keep up with the company’s evolving needs.
• We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.
• Multicultural workplace. A multicultural and diverse team of colleagues from different states.
• An opportunity to wear many hats
• An entrepreneurial crew that supports risk, intuition, and frequent experimentation
• The opportunity to make an impact in a transformative industry
• A chance to build and lead a highly talented and driven team

OTHER PERKS & BENEFITS:

• Progressive and flexible work hours that match your personality and lifestyle.
• Compensation could include stock options for significant upside.
• Health benefits
• Cool gadgets and swags
• Attractive wellness programs
• Competitive performance bonus
• Paid sick leave
• Paid maternity and paternity leave
• Career development training.

ABOUT THE COMPANY:

Fatakpay Digital Private Ltd (Fatakpay) is a digital-only lending platform that provides short-term personal loans (STPL) through QR-based credit lines. It was founded by four IIT- B, Erasmus University alum, and 70+ years of combined experience in Tech and Finance.

The solution provides a 100% digital and paperless quick, transparent and secure way to transact in multilingual format with a ‘scan now, pay later’ facility and easy repayment options.

We're a company that strongly believes in teamwork, design, creativity and tech. We love to build the best possible Financial Tech products that make the world a better place.

Devops Engineer(Permanent)

Experience: 8 to 12 yrs

Location: Remote for 2-3 months (Any Mastek Location- Chennai/Mumbai/Pune/Noida/Gurgaon/Ahmedabad/Bangalore)

Max Salary = 28 LPA (including 10% variable)

Notice Period: Immediate/ max 10days

Mandatory Skills: Either Splunk/Datadog, Gitlab, Retail Domain

· Bachelor’s degree in Computer Science/Information Technology, or in a related technical field or equivalent technology experience.

· 10+ years’ experience in software development

· 8+ years of experience in DevOps

· Mandatory Skills: Either Splunk/Datadog,Gitalb,EKS,Retail domain experience

· Experience with the following Cloud Native tools: Git, Jenkins, Grafana, Prometheus, Ansible, Artifactory, Vault, Splunk, Consul, Terraform, Kubernetes

· Working knowledge of Containers, i.e., Docker Kubernetes, ideally with experience transitioning an organization through its adoption

· Demonstrable experience with configuration, orchestration, and automation tools such as Jenkins, Puppet, Ansible, Maven, and Ant to provide full stack integration

· Strong working knowledge of enterprise platforms, tools and principles including Web Services, Load Balancers, Shell Scripting, Authentication, IT Security, and Performance Tuning

· Demonstrated understanding of system resiliency, redundancy, failovers, and disaster recovery

· Experience working with a variety of vendor APIs including cloud, physical and logical infrastructure devices

· Strong working knowledge of Cloud offerings & Cloud DevOps Services (EC2, ECS, IAM, Lambda, Cloud services, AWS CodeBuild, CodeDeploy, Code Pipeline etc or Azure DevOps, API management, PaaS)

· Experience managing and deploying Infrastructure as Code, using tools like Terraform Helm charts etc.

· Manage and maintain standards for Devops tools used by the team

Assist in the hiring and recruitment process while gaining insights into human resource management. This internship is ideal for those interested in HR operations and employee management.

Benefits:

● Practical HR experience in recruitment and onboarding

● Skill development in employee engagement

● Exposure to professional hiring practices

Key Responsibilities:

✔ Assist in screening and interviewing candidates

✔ Support onboarding and documentation processes

✔ Manage HR operations and employee coordination

Requirements:

● Pursuing or completed a degree in HR or a related field

● Strong communication and organizational skills

JD: Technical Project Manager (MERN stack)

Exp: 9-20 Yrs

Location: Anywhere India (Remote)

- 10 + Yrs of total experience along with knowledge and experience in MERN (Mongo db, Express js, React js and Node js) stack.

- Experience to lead and manage technical teams.

- Experience in Agile project management and Scrum

- Expertise in Engineering Delivery

- Experience in working on deployments and CI/CD.

- Full stack development experience 

- Hands on experience in MERN stack

Fusion Softtech is one of the best offshore development companies based in Ahmedabad, India. We are a bunch of tech-savvy individuals who together as a teamwork to have great expertise in the latest technologies and developments so as to be able to cater the best of the services in the domain of Technology.

We, ensure being the hard core Technoids that our clients around the globe are given the best of our facilities through advancements in technologies which would actually help to make their lives a better place. What we do? We are specialized in creating user-friendly web-designs and applications with a primary goal to be simple and effective for use. We work hand-in-hand with your visions and goals to optimize your business/product. We provide you an end-to-end solution.

• Lead a team, handle client, conduct technical interview, and provide training to new joiners.
• Design, implement, and maintain web application phases.
• Conduct software analysis, programming, testing, and debugging
• Identifying production and non-production application issues
• Transforming requirements into stipulations.
• Should have knowledge of Data structures
• Develop, test, implement and maintain application software
• Recommend changes to improve established software application processes
• Ability to develop logical and high-quality code which meets functional specifications along with technical requirements for reusability, maintainability and scalability when appropriate application code for java programs.
• Ability to perform technical analysis based on requirements to establish architecture approach and create detailed design in support of the requirements.
• Excellent written and verbal communication skills, worked for foreign client would be an added advantage.

Technical Skills:
OOPS, Java, J2EE, Spring MVC, Spring Boot , Spring security and Spring Batch SOAP, REST API, Logging Framework, Hibernate, XML, JEE (Servlets/JSP/JMS), web services experience, microservices, AWS, Kubernetes, ELK Stack, Multithreading, GIT

Key Skills and Experience:

• Min 5+ years of experience in the JAVA/J2EE.
• Experience with RESTFUL Web services.
• Experience in portal & web content management
• Hands-on experience on Javascript frameworks Alloy UI and JQuery.
• Hands-on experience in software development using J2EE Frameworks Spring, Spring Boot, Struts, Hibernate.
• Basic knowledge of Javascript, HTML5, and CSS3.
• Good to have experience or Knowledge in AngularJS, ReactJS, different AWS services like S3, EC2, DynamoDB, Lambda function.
• Exposure in any of the Databases -MySQL/Postgres/Oracle/DB2 etc.

Perks and Benefits:

• Flexible working hours.
• 5 days working
• Fun loving environment with ample scope for flexibility.
• Exposure to work for foreign clients
• Employee friendly leave & Company Policies.
• Best working culture

• Liaising with clients to identify specific business problems and develop ideas
• Communicating with colleagues within the agency, such as creatives and account managers, in the process of developing a campaign
• Gaining a comprehensive context for advertising strategies by analysing a wide range of information in detail, including demographics, socio-economic and the market for the client's product and market share;
• Commissioning research from outside organisations to inform advertising strategies, using both qualitative methods, such as focus groups and structured interviews, and quantitative methods, such as demographic profiling and questionnaires
• Running research groups
• Finding an 'angle' on a specific product or service on which to base a campaign;
• Researching the product or service to be advertised, which may involve gaining technical or specific knowledge
• Reconciling the differences between consumers' current perceptions of the brand and the way the client wishes the brand to be perceived;
• Meeting the client to learn the background of the brand and advising on possible approaches to the target market
• Providing the creative team with a clearly defined brief that contains concise information on the product, audience and strategy
• Presenting conclusions and ideas to clients and other agency staff
• Analysing and interpreting customer response and sales data to evaluate the effectiveness of the campaign.

• Lead and manage a team that:
• Reviews and refines software requirements.
• Drafts and executes test plans and test cases.
• Identifies and drafts steps to reproduce defects utilizing our defect tracking system, JIRA.
• Enters and tracks defects to closure.
• Utilizes testing tools to increase the effectiveness of testing.
• Maintains test environments that mimic our production systems.
• Maintains and updates Selenium driven UI automation test cases.
• Maintains and updates ReadyAPI API automation test cases.
• Maintains and updates manual test cases.
• Maintains and updates JMeter performance/load test cases.
• Coach, mentor, and assist the team in performing their duties as needed.
• Provide formal QA approval and reporting for each release.
• Operate within the SAFe Agile methodology.
• Coordinate with other QA teams across the company.

• Experience leading a SQA or Software Development team
• Experience managing projects and processes cross-functionally
• Comfortable working in a continually changing and dynamic environment and driving top issues to resolution
• Proven track record of attracting, hiring, motivating and developing the best quality-minded individuals
• Excellent cross-functional communication and influencing skills
• In-depth knowledge and experience in one or more of the following technologies: Java, Python, Selenium, JMeter, ReadyAPI
• Automation planning, execution, and triage for projects on multiple Platforms.
• Excellent presentation skills, distilling complex analysis and concepts into concise business-focused takeaways
• In-depth knowledge and experience in identity management including OpenID Connect, SAML2, OAuth2, and SCIM.
• In-depth knowledge and experience of application security testing.
• Unix command line scripting skills

Rules & Responsibilities:

Technical Skills:

1. .Net– Net, C#, .Net core, MVC, Framework, Web API, Web Services, Micro Service and SQL
2. Azure – Azure Cloud, SaaS, PaaS, IaaS, Azure Relational, and No-SQL Database, Big Data Services

Responsibilities

• Good understanding of and experience in working on Microsoft Azure (IAAS/PAAS/SAAS)
• Ability to architect, design, and implement cloud-based solutions
• Proven track record of designing and implement the IoT-based solutions/Big Data solutions/applications to the Azure cloud platform.
• Experience in building .Net-based enterprise distributed solutions in Windows and Linux.
• Experience in using CI and CD tools. Jenkins/ Azure pipeline and Terraform. Experience in using another tooling such as Ansible, CloudFormation, etc.
• Good understanding of HA/DR Setups in Cloud
• Experience and working knowledge of Virtualization, Networking, Data Center, and Security
• Deep hands-on experience in the design, development, and deployment of business software at scale.
• Strong hands-on experience in Azure Cloud Platform
• Experience in Kubernetes, Docker, and other cloud deployment, container technologies
• Experience / knowledge of other cloud offerings (e.g. AWS, GCP) will be added advantage
• Experience with monitoring tools like Prometheus, Grafana, Datadog, etc.