Customer Support executive

Immediate joiners are required for this role.

● Candidate must have 3+ years of experience in Angular Development.

● Candidate must have 3+ years of experience in RESTful APIs, TypeScript, HTML5, CSS3, and JavaScript (ES6+).

● Candidate should have a good understanding of RxJS, services, dependency injection, and state management (NgRx or similar).

● Candidate should have experience in integrating APIs and working with version control systems (Git).

📢 WE ARE HIRING — Logistics Executive

📍 Location: Amritsar

🧑‍💼 Employment Type: Full-Time

📅 Experience: 6+ Years

**📘 About the Role

We are seeking a proactive and experienced Logistics Executive to join our Commercial Operations team. The ideal candidate will have strong knowledge in freight logistics, international shipping, documentation, and shipment coordination. This role involves managing daily logistics operations, negotiating freight rates, handling documentation, tracking shipments, and coordinating between various stakeholders to ensure timely delivery and compliance.

🛠 Key Responsibilities

Logistics & Operations (Primary Duties):

• Update and communicate daily freight rates to the team.
• Negotiate competitive ocean freight rates and prepare quotations.
• Arrange vessel and container bookings and monitor shipments.
• Track export documentation and coordinate with forwarders and CHA.
• Maintain shipment status updates and prepare MIS reports.
• Monitor container stuffing and movement until delivery.
• Coordinate with accounts, vendors, and third-party agencies for invoicing and shipment releases.
• Handle troubleshooting and logistics-related challenges. V

Reporting & Administration:

• Maintain accurate documentation, filing, and records of all logistics activities.
• Prepare periodic logistics reports and support audit requirements.

Ad-hoc & Strategic Activities:

• Support creation and revision of Standard Operating Procedures (SOPs).
• Assist reporting managers/directors with special logistics projects.
• Participate in vendor and forwarder meetings as needed.

🎯 Qualifications & Requirements

• Education: Any Graduate / Diploma.
• Experience: Minimum 3 years in logistics, preferably with shipping lines, freight forwarders, or CHAs.
• Advanced proficiency in MS Excel and MS Office.
• Strong communication, time-management, and reporting skills.
• Excellent documentation and correspondence abilities.
• Ability to work collaboratively and deliver timely reports. Velvet Jobs
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What You’ll Be Doing

·      Analyse customer business requirements (as outlined in BBP and supporting documentation) and translate them into a Trezix system configuration map.

·      Maintain up-to-date knowledge of all functionalities within the Trezix EXIM Suite (Import & Export modules).

·      Understand and interpret customer requirements in the context of import/export regulations.

·      Configure key functionalities within the Trezix platform based on detailed business process flows.

·      Demonstrate strong understanding of Purchase-to-Pay (Import) and Sales Order-to-Invoice (Export) processes.

·      Familiarity with EXIM documentation including Shipping Bill, Bill of Entry, Bill of Lading, Commercial Invoice, Packing List, etc.

·      Understand the EXIM ecosystem, including stakeholders such as CHAs, Freight Forwarders, and Logistics providers.

·      Manage data flows, process flows, and data types across systems – from ERP to Trezix and other third-party systems.

·      Configure system interfaces and middleware services for seamless data exchange between systems.

·      Design, configure, and troubleshoot APIs for inter-system communication.

·      Define user roles and authorization profiles to manage access control across functionalities.

·      Ensure compliance with application security protocols, including encrypted data transfer across systems.

·      Configure and deploy third-party API security integrations (e.g., Multi-factor Authentication).

·      Define and prepare sample datasets for process configuration and validation.

·      Conduct customer workshops, showcasing configured solutions and interacting with process owners.

·      Explain EXIM functional logic, duty computation, and system-calculated values to customer teams.

·      Document system configurations, functional specifications, and technical setups using standard templates.

·      Support and coordinate User Acceptance Testing (UAT) with the customer core team.

·      Assist project management in preparing the production environment for Go-Live.

·      Own and execute the migration of configuration objects, interfaces, and customer-specific developments to production.

·      Conduct end-user training sessions and respond to queries during training and Go-Live support.

·      Develop end-user documentation and training materials to support adoption.

·      Provide hands-on support during Go-Live and Hypercare phases, guiding users through system transactions.

·      Troubleshoot functional and technical issues, coordinate with the development team for resolutions.

·      Identify and escalate security or technical issues to appropriate stakeholders for resolution.

What You Bring to the Table

ü Graduate / Postgraduate with relevant industry certifications.

ü A minimum of 5-8 years of experience in the Import-Export industry, with a proven track record in software implementation.

ü In-depth knowledge of Export, Import industry standards and regulations.

ü Advanced SAP experience (SD, MM, FI, Basis, ABAP) will be an advantage.

ü Proven ability to manage multiple complex projects and client engagements simultaneously.

ü Proficiency in creating comprehensive project plans using charts or similar tools.

ü The job may require occasional travel to client sites for consultations and project-related activities.

Engineering Manager – Backend

Opportunity in this role / Why should you join us?

Series D funded supply chain startup.

Requirements

• Software engineering experience of greater than or equal to 7 years
• Experience managing a technical team of at least 3 people
• Exposure to consumer facing products
• Strong technical background and ability to contribute to design and review
• Familiarity with our tech stack or an analogous tech stack

Technologies Used

• Web application frameworks : Ktor, Spring Boot, Ruby on Rails, Node.js, Java Play, AWS Lambda
• Languages : Kotlin, Java, Ruby, Javascript, Python
• Datastores : PostgreSQL, Aerospike, Redis, DynamoDB, Amazon Redshift
• Communication : HTTP, Amazon SQS, Sidekiq, Amazon SNS
• Server management : Amazon ECS, Docker
• Design frameworks : Domain Driven Design, Clean Architecture, Layered Architecture

Roles and Responsibilities

This role requires a person to drive the engineering of a set of products by aligning with business and product

stakeholders and building and upskilling a team to aid in this. The responsibilities include:

Business and product alignment and planning

• Work closely with business and product stakeholders to understand and align with product initiatives and iterations.
• Help shape the engineering requirement by aligning with the product manager and fleshing out concepts and user flows.
• Formalize business requirements into roadmaps and sprints.

1. Product and system development

• Drive high level modeling and design for projects, also focusing on non-functional aspects, including but not limited to database design, communication protocols, deployment systems, etc.
• Drive adoption of design frameworks like domain driven design, clean architecture, etc., resulting in a robust layered architecture.
• Drive good code review practices, using the review process as a mentoring tool to upskill people.
• Ensure test coverage of systems, partly through unit and integration testing, and partly through blackbox testing by collaborating with the Quality Assurance team, via good testing practices.

1. Project Management

• Drive the execution of the project by delegating tasks effectively.
• Resolve blockers through technical expertise, negotiation and delegation.
• Estimate timelines and ensure adherence to them through effective sync-ups and course corrections.

1. Maintenance

• Formulate SLAs and oversee their adherence for the various systems, effectively tracking issues and performance inefficiencies.
• Performance monitoring and optimization for systems.
• Drive technical re-design, remodeling and refactoring of systems for robustness and sustainability.

1. Team Management

• Typically manage a team of 3 - 6 members and a portfolio of 3 - 6 products.
• Do periodic assessment of reportees, chart their career growth paths and train them.
• Recruit members into the team by collaborating effectively with the recruitment team.

Product Overview

You will be contributing to products concerning both customers and partner drivers. Product sectors

include:

• Growth : You’ll build tools to help boost user growth on the platform including our industry bestdriver on-boarding, training and certification system, referral system, and lead managementmmodels.
• Lifecycle Management : Build tools to help users engage with the platform better, which includes rewards and recognition module, subscription service, account management tools, partner and customer wallets and payout modules, and churn detection systems among others.
• Transaction Experience : You’ll help deliver the most delightful booking experience to our customers and drivers. As part of this team, you’ll be responsible for our core booking system, pricing and payment systems, location tracking and filtering services, fraud prevention systems, and in-app ticketing and support among others.
• Fulfilment : As part of the fulfilment team, you’ll work on systems which ensure high degree of ride fulfilment on the platform. Tools including allocation methodologies and system, dynamic pricing, dynamic partner routing, and partner re-activation tools among others.
• Enterprise Solutions : You’ll help Porter’s enterprise customers achieve delivery excellence. You’ll build tools for contract management, fleet management, fleet and route optimisation tools, alerting and monitoring tools, and analytics suite among others.

You will be responsible for developing features on the application and integrations end to end. You will be working closely with the Technical Team to come up with high-quality, resilient, and highly performant applications.

• Design and develop SaaS-based applications based on microservices architecture.
• Work on the core backend and ensure it meets the performance benchmarks.
• API and Integrations.
• Designing and developing APIs for the front end to consume.
• Constantly improve the architecture of the application by clearing the technical backlog.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.
• Work on the front end with ReactJS is a plus point.

• An enthusiastic individual with the following skills. We are open to promising candidates who are passionate about their work and are team players.
• A subset of the below skills should be fine as long as you are good.
• OAuth, API Integrations.
• Overall 6+ yrs of experience.
• Agnostic/Polyglot with multiple tech stacks.
• Worked on open source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, CouchDB, DynamoDB, Clickhouse, Kafka.
• Backend exposure – good knowledge of building and integrating APIs.
• Efficient in building microservices in combining server & front-end.
• Knowledge of cloud architecture.
• Excellent knowledge and understanding skills on OAuth.
• Should have sound working experience with relational and columnar DB.
• Should be innovative and communicative in approach.
• Will be responsible for functional/technical track of a project.

You will closely work with the engineering team and support the Product Team of Plum.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

• - Contribute to a full development life cycle, including: requirements analysis, functional design, technical design, programming, testing, documentation, implementation, and on-going technical support.
• - Work closely with the existing team to learn the current application architecture, design and understand its functionalities and complexities.
• - Bridge the gap between graphic design and backend technical implementation
• - Build modular, responsive templates using modern CSS techniques
• - Translate UI/UX design wireframes to actual code
• Testing cross-browser, cross-platform, and/or cross-device compatibility for inconsistencies.

• - 2+ years of industry experience as a Front End Developer Engineer
• - Degree in Computer Science or related field
• - Experience with developing web and mobile applications
• - Extensive knowledge HTML5 / CSS3 / JavaScript / jQuery / Bootstrap / ReactJS, AngularJS
• - Strong experience in JSON/XML and REST/SOAP based Web Service based integration.
• - Experience (mandatory) with working Web Framework versions with exposure to creating components and handling AJAX calls.
• - Good to have knowledge in JIRA, GIT.
• - Strong knowledge of Client-Server Architecture.
• - Basic Proficiency with Python or relevant back-end scripting language
• - Ability to think critically and creatively in a dynamic environment, while picking up new tools and domain knowledge along the way

• - A positive attitude, and a growth mindset
• - Great attention to details

• - Experience with API testing software (e.g. Postman)
• - Good Humor

Experience

• 15+ years with deep expertise in Telecom domain spanning FTTx/PON, L2/L3 Packet Transport (Ethernet Switching and IP Routing) and Cloud networking from both traditional products and transformational products (disaggregated, virtualized, and based on open-source software).  

Key Responsibilities:

• Architectural (design and implementation) ownership of the Radisys BBA solution
• Architect product in consultation with PLM, pre-sales, and customers
• Contributing to and working on strategic deals, enterprise frameworks and comfortable presenting to senior leadership and Customers.
• Ability to quickly engage in proposals, work in a fast-paced environment and have the ability to multi-task.

Domain Skills Requirement:

• Deep knowledge of Telecom with FTTH solution is a must.. Hands-on experience in developing access solutions based on PON technologies
• Experience with deploying product at scale in a carrier-grade network
• Hands-on experience in developing Microservices in a container, orchestration, CI/CD-based environment.
• SDN and NFV 
• Wireline: ONF’s SEBA and VOLTHA Community and the challenges 
• CUPS (Control and User Plane Separation) 
• Wireline Access: OLTs, BNGs, ONTs, Residential Gateways (RGs) 
• PON Technologies: GPON, XGS-PON, NGPON-2, and Higher speed next gen PON standards (25G, 50G, 100G) 
• Ethernet Switching (L2) & IP Routing (L3); Software Defined Networking (ONOS, ODL) 
• Installing, running, and managing with Kubernetes (k8s) and Containers 
• Management and Orchestration (e.g., ONAP), Network Management, OSS/BSS, and TM Forum standards 
• Practitioner of Agile/SCRUM/SAFe

Qualification:

• Masters / Bachelor in any discipline of Engineering (Computer Science, Electronics preferred)