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Customer Support executive
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Customer Support executive

Ramnika Chadha's profile picture
Posted by Ramnika Chadha
1 - 5 yrs
₹3L - ₹6L / yr
Noida, Delhi, Gurugram, Noida
Skills
Technical support
Customer Relationship Management (CRM)
Sales Operations
Customer Service
Customer Success
Trackier is 3 years old venture under Cloudstuff Technology Pvt. Ltd. As part of Cloudstuff’s Customer Success team, you'll be responsible for

• Developing and maintaining relationships with a robust customer base of the world’s top companies in mobile advertising.
• Strategizing with customers for deeper utilization of, and success with, the Trackier's service.
• Owning/managing your book of business & building strategies to trigger and drive business growth opportunities.
• Engaging and coordinating internal groups as well as partners, as needed, to meet revenue targets & to maximize customer retention and adoption.
• Coordinating onboarding, training, quarterly/annual business reviews and serve as a liaison with customers regarding new product launches & opportunities.
• Maintaining current knowledge of the Mobile industry, competitive research and an understanding of the customer's business challenges and industry trends.
• You are the key to strategic relationship management with our most important customers.


Requirements

• Knowledge of, or experience with performance-based, mobile advertising campaigns.
• Experience working with data-driven sales strategy, managing up-selling/cross-selling opportunities & working with revenue targets.
• Extraordinary interpersonal communication and presentation skills.
• Outgoing, positive, and energetic personality - this role requires our customers to like you, a lot. • Solid customer service experience and a consultative mindset.
• Ability to pick-up, learn and quickly become knowledgeable in SaaS tech concepts.
• Motivated self-starter, always one step ahead.
• Experience working in a scrappy startup type environment.
• Ability to work trade shows and conferences with the potential to travel.
• Bachelor's degree or MBA preferred.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About CloudStuff Technology Pvt Ltd

Founded :
2016
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

Trackier is Performance Marketing Software for ad networks, publishers, agencies to track, analyse and optimise campaigns. Sign up for a free trial today
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Connect with the team

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Faizan Ayubi
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Ramnika Chadha

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