Customer Support executive

Company- Accionlabs Technologies[www.accionlabs.com]

Location- Bengluru

Work Type- Permanent

Salary- Open

Its work from office job

Key Aspects of Role



 Leverage deep knowledge of the full technology stack to help achieve business objectives and

customer outcomes

 Collaborate with Product Management to validate the technical feasibility of and establish non-

functional requirements

 Collaborate with Architecture to evolve architecture to solve technical challenges, support

future requirements, scale effectively, continually meet/exceed SLAs and resolve tech debt

 Technical advisor to internal or external stakeholders on complex technical components

 Technical leader working with the team to help remove blockers and act as a tie breaker

 Adjust the team processes, listening to feedback and guiding the team through change and

driving continuous improvement

 Guide, teach, and mentor team, providing feedback and moderating discussions

 Represent the interests of the team in cross functional meetings

 Maintain and proactively share knowledge of current technology and industry trends

 Work closely with peers to ensure the team is aligning with cloud native, lean/Agile/DevOps &

12 Factor Application best practices ensuring rapid value delivery and with quality

 Collaborate with other Principal Engineer’s to drive engineering best practices around testing,

CI/CD, GitOps, TDD, architectural alignment, and relentless automation

 Excellent understanding and familiarity with Cloud Native and 12 Factor Principles,

Microservices, Lean Principles, DevOps, Test Driven Development (TDD), Extreme Programming

(XP), Observability / Monitoring

Required Skills

Coding experience in Java

 Extensive hands-on experience working with AWS cloud products and services

 Experience with popular open-source software such as Postgres, RabbitMQ, Elasticsearch, Redis

and Couchbase

 Experience working with NodeJS, React/Redux, Docker Swarm, Kubernetes

 Experience with development frameworks such as the Spring/Spring Boot framework, Hibernate

and knowledge of advanced SQL

 Proficiency with modern object-oriented languages/frameworks, Terraform, Kubernetes, AWS,

Data Streaming

 Knowledge of containers and container orchestration platforms, preferably Kubernetes

 Experience delivering services using distributed architectures: Microservices, SOA, RESTful APIs

and data integration architectures

 Knowledge of containers and container orchestration platforms, preferably Kubernetes

 Advanced Architecture and system design skills and principles

 Excellent organizational skills and can drive a cross-team strategic project or initiative

 Solid coaching, mentorship and technical leadership to help others grow

 Able to drive consensus/commitment within and across teams and departments

 Advanced critical thinking and problem solving on complex issues and customer concerns.

 Strategic thinker beyond immediate needs, considering the longer-term

 Excellent communication skills, with ability to communicate highly complex technical concepts

 Demonstrate high level of empathy with internal colleagues, stakeholders and customers

Founding Engineer (Bangalore)

The problem:

Business enterprises overpay vendors - on every batch of invoices, on every month because the data that would catch lives in different systems. We are building an AI agent that processes invoices end-to-end, reasons across all the relevant sources, flags genuine discrepancies, and acts - without a human having to investigate each one.

What you will own

Everything engineering. Schema design to deployment to the 2am fix when something breaks in production. There is no tech lead above you. There is no platform team. There is the architecture, you, and the founders. Concretely, this means building:

• A multi-stage agentic pipeline that takes a vendor invoice and produces a structured decision - fully autonomous for clear cases, escalating to human review for genuinely ambiguous ones. We use LangGraph, but if you've built equivalent systems with Temporal, Prefect, or custom state machines with LLM orchestration, that works
• An LLM-powered extraction layer that handles real invoices - scanned PDFs, stamped documents, inconsistent layouts - and returns structured output
• A graph data model that connects invoices to various sources and can traverse those relationships to detect discrepancies
• ERP connectors, GST validation logic, and a write-back layer that closes the loop

What we need

• Strong Python. Async FastAPI, clean service boundaries, tests that actually catch bugs. You have shipped Python backends that handled real production load
• Solid Postgres. Complex queries, schema design, migrations without downtime, row-level security for multi-tenant data. pgvector is a plus - if not, you pick it up fast
• LLM API experience in production. You have called an LLM API for something that real users depended on. You know about structured output, retry logic, cost management, prompt versioning. A side project counts if it was genuinely deployed
• Comfort with graph data models. You understand when a graph is the right structure and when it is not. You do not need deep Neo4j production experience - you need to understand graph relationships conceptually and be willing to learn Cypher. It is a 2-day ramp for the right person
• Working knowledge of deployment. Deployed and operated production workloads on GCP. Cloud Run, Cloud SQL, Cloud Storage, Redis — you're comfortable across the stack. If you've done it on AWS, the translation isn't hard, but GCP is where we are
• You own things. Not "I contributed to" - you designed it, shipped it, and fixed it when it broke. That pattern needs to be visible in your history

Good to have, not mandatory

• Built an agentic pipeline with multiple stages
• Any fintech, P2P domain experience - even tangential
• Worked at a startup with under 20 people
• Has a GitHub, blog, or writeup that shows how you think about a hard technical problem

What you get

• The hardest engineering problem you would have worked on. This is not CRUD with an LLM bolted on
• Real ownership. First engineering hire. Your architectural decisions will be in this product five years from now
• Equity that matters. ESOP - Open to discussion. We are pre-seed - this is a bet, not a guarantee. We will not pretend otherwise
• No meetings tax. You work directly with the founders. The product is specified clearly. You know what you are building and why

Honest about stage: We do not have a production ready infra yet. We have a complete architecture specification and a working prototype. If you need the stability of an established engineering org, this is not the right moment. If you want to build something real from zero and own a meaningful piece of it, it is.

The founders

One of us has spent 20 years building revenue and operational engines at companies where there was no playbook - part of the pilot team that established the world's largest search company's direct sales operations in India, managed global operations for a global mobile advertising platform, scaled a B2C platform to become one of India’s leading edtech platforms and most recently worked on building an enterprise Agentic Voice AI platform. The other has spent 15 years taking AI from demo to production in domains where failure is expensive - voice, lending, and conversational systems across a Series D conversational AI company, a major telco, a Big 4, and a leading NBFC.

Two IIT/IIM alumni who have both watched AI work in enterprise, and know exactly what it takes to get it there. We are not building this product because it sounds interesting. We are building it because we have both sat across the table from CFOs who know they are losing margin and have no tool capable of doing anything about it.

Strong Lead DevOps / Infrastructure Engineer Profiles.

Mandatory (Experience 1) – Must have 7+ years of hands-on experience working as a DevOps / Infrastructure Engineer.

Mandatory (Experience 2) – Candidate’s current title must be Lead DevOps Engineer (or equivalent Lead role) in the current organization

Mandatory (Experience 3) – Must have minimum 2+ years of team management / technical leadership experience, including mentoring engineers, driving infrastructure decisions, or leading DevOps initiatives.

Mandatory (Experience 4) – Must have strong hands-on experience with Kubernetes (container orchestration) including deployment, scaling, and cluster management.

Mandatory (Experience 5) – Must have experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, Chef, or Puppet.

Mandatory (Experience 6) – Must have strong scripting and automation experience using Python, Go, Bash, or similar scripting languages.

Mandatory (Experience 7) – Must have working experience with distributed databases or data systems such as MongoDB, Redis, Cassandra, Elasticsearch, or Puppet.

Mandatory (Experience 8) – Must have strong hands-on experience in Observability & Monitoring, CI/CD architecture, and Networking concepts in production environments.

Mandatory (Company) – Candidates must be from Good / Well Funded / Early Stage Product-based companies.

Mandatory (Education) –B.E/ B.Tech

Strong Recruitment / Talent Acquisition focused-profile

Mandatory (Availability) - Must be available immediately, to join from client office location in Indiranagar, Bengaluru (5 Days WFO)

Mandatory (Experience 2) - Must have strong experience in hiring for Product, Tech and Design roles.

Mandatory (Company) - Small Recruitment Agency (Not more than 50 Employees) OR Small / Early-stage Startup

Preferred

Preferred (Company) - Early-stage Tech Startup

Description

We are looking for a client-focused and experienced *Sales Executive* for our Mumbai

showroom. The ideal candidate will have prior experience in premium or luxury furniture and

home décor, and a flair for engaging with high-net-worth individuals, architects, and interior

designers. This role involves offering personalised service, understanding client needs, and

ensuring a seamless sales experience.

Responsibilities

* Welcome and assist clients with a warm, service-oriented approach

* Understand client requirements and recommend suitable furniture and décor solutions

* Build and maintain strong relationships with interior designers and architects

* Manage the entire sales process from enquiry to order placement and post-sale support

* Maintain the showroom’s visual standards in line with brand aesthetics

* Record leads, showroom visits, and client interactions in the CRM system

* Meet individual and store-level sales targets

* Coordinate with production, logistics, and CRM teams to ensure timely deliveries and

communication

Requirements

* 2–5 years of experience* in luxury furniture, home décor, lifestyle, or design-related retail

* Excellent communication and interpersonal skills

* Strong understanding of premium clientele and their expectations. Experience in handling

clients from architecture and design backgrounds

* Familiarity with CRM tools, email etiquette, and professional communication

* Available to work on weekends and holidays, as required

Job Summary:

We are seeking a highly motivated Sales Associate to join our growing team in Chennai. As a Sales Associate, you will play a pivotal role in driving sales growth and establishing strong relationships with clients. The ideal candidate is a proactive and results-oriented individual with excellent communication and interpersonal skills.

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

JOB DESCRIPTION

Profile Summary

We are looking for experienced and skilled Frontend (React.Js) Developers to join our
core team. Your primary focus will be the development of new features and refinement of
existing features on user-side.

Responsibilities:

• Ensure product delivery is fast, low-cost and sustainable.
• Take responsibility from development to customer support.
• Build robust and scalable production software.
• Improve quality using code reviews, and unit/integration testing.
• Improve efficiency using automation, and methods like test driven development.

Skills & Qualification:

• 2+ years of experience in software development preferably B2C experience.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Experience in React.Js , Javascript, any experience in React native is a plus
• Experience with popular React workflows (such as Flux or Redux).
• Familiarity with newer specifications of ECMAScript (ES6 & ES5 ).
• Familiarity with RESTful APIs.
• Experience in working with the MERN stack or similar frameworks
• Working knowledge of git for version control.
• Understanding of Unix tools.

SRE - Tech Lead (DevOps):

Location: Permanent Work From Home Option
Notice: Candidates with a notice period of 30 days and less and preferred

SRE-DevOps- Tech Lead - JD:

Srijan is hiring for Site Reliability Engineering (SRE), We are looking for SRE/DevOps- Tech Lead or Sr. Tech Lead with strong automation skills and a good understanding of how to build & run secure & reliable platforms for cloud-native applications. Please find below the detailed job description and kindly go through the same for reference:-

Minimum Experience: 6+ years in DevOps/SRE

Permanent WFH option

Job Description:-

The focus of this role is to build scalable, resilient, secure infrastructure for cloud-native applications whilst automating every mundane task you could think of and build observability dashboards, set up alerts, etc to provide optics to relevant stakeholders. In a nutshell: “You are keepers of Production environments”. You must be a problem solver with the ability to multitask and come with strong collaboration and communication skills.

Key Responsibilities:-

• Proactively monitor and review application performance

• Handle on-call and emergency support

• Ensure software has good logging and diagnostics

• Create and maintain operational runbooks

• Contribute in Solution Designing and evaluating Technical Debt

• Set right practices for Well-Defined Architecture & to minimize toil.

• Own SLI, SLO configuration as per Error Budget

• Maintain production services through measuring and monitoring availability, latency, and overall system health.

• Practice sustainable incident response and blameless postmortems.

• Not be afraid to contribute changes back to the Software engineering team to improve the systems.

• Managing the delivery pipeline into production.

• Able to mentor junior members on regular basis

• Troubleshooting issues with web applications

• Understanding of security principles and best practices

• Ensuring that critical data is backed up

• Configuration of monitoring systems including infrastructure monitoring and Application Performance Monitoring systems such as New Relic.

• Ensuring that web application infrastructure is built

• Ability to act as Customer Technical Advocate and negotiate well with peers on technical fronts.

• Flexible enough to work in different Shifts for hyper business requirement

• Ability to handle multiple global clients on tech front and generate desired reports to represent health of SRE Delivery.

Skills/Experience:-

• A key skill of a SRE Tech Lead is that they have a deep knowledge of the application, the code, and how it runs, is configured, and scales. That knowledge is what makes them so valuable at also monitoring and supporting it as site reliability engineers.

• System administration, security, and networking

• The SRE Tech Lead expected to have a good understanding of system administration (Linux or Windows) and networking.

• Essential commands

• User and Group Management

• Knowledge of networking concepts (DNS, TCP/IP, and Firewalls)

• Service Configuration

• Storage Management

• Good grasp of fundamental security concepts

• Good understanding of infrastructure as code principles.

• Knowledge of a scripting language such as Bash

• Ability to configure infrastructure using a Configuration Management technology such as Puppet, Chef, or Ansible.

• Familiarity with Jenkins or any other CI/CD tool

• Proficiency in a high-level programming language such as Python or Go.

• Understanding of container technologies such as Docker, Kubernetes

• 2 yrs+ hands on experience with container orchestration technologies such as ECS, EKS, AKS or Kubernetes would be beneficial.

• Use Terraform and other IaC to deploy cloud infrastructure.

Cloud technologies:-

• Experience designing available, cost-efficient, fault-tolerant, and scalable distributed systems on AWS/Azure

• Hands-on experience using compute, networking, storage, and database AWS/Azure services

• Hands-on experience of 4 yrs+ with AWS/Azure deployment and management services

• Ability to identify and define technical requirements for an AWS/AZURE-based application

• Ability to identify which AWS/AZURE services meet a given technical requirement

• Knowledge of recommended best practices for building secure and reliable applications on the AWS/AZURE platform

• An understanding of the AWS/AZURE global infrastructure

• An understanding of network technologies as they relate to AWS/AZURE

• An understanding of security features and tools that AWS/AZURE provides and how they relate to traditional services