Customer Support executive

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

Job Title: HubSpot CMS Developer

Reporting to: Brand & Marketing Design Lead

Experience Required: 5+yrs only

Location: Hyderabad

Onsite: 4 days work from office & 1 day work from home

About Us

At Oolio, we’re passionate about powering hospitality through technology that connects, simplifies, and enhances how venues operate. We help thousands of venues deliver great experiences, from the local pub to large-scale hospitality groups. Our brands include industry leaders Bepoz, Deliverit, Idealpos, Ordermate and Swiftpos as well as our future with Oolio.

Our team is building the next generation of digital experiences that showcase these trusted brands to the world. We’re now looking for a HubSpot CMS Developer to help us take our digital presence to the next level—creating beautiful, high-performing, scalable websites and landing pages that tell our brands’ stories and drive genuine customer engagement.

The Role

As a HubSpot CMS Developer, you’ll bring technical experience and skill together to deliver seamless digital experiences. You’ll be responsible for building and maintaining multi-brand websites, custom modules, templates, partials, and custom integrations within HubSpot CMS.

You’ll collaborate closely with the marketing team to deliver fast, conversion-optimised, and scalable assets across web, landing pages, and campaign templates. Your work will have a direct impact—helping us attract new leads, enhance user experiences, and scale our digital performance across all our brands.

Key Responsibilities:

Web Development & CMS Management

• Build and maintain high-quality websites, landing pages, blogs, and modules within HubSpot CMS.
• Translate design files into clean, responsive, and accessible front-end code using HTML, CSS, JavaScript, Alpine.js, and HubL.
• Customise templates, themes, and style guides to ensure brand consistency across multiple properties.
• Conduct regular website maintenance, testing, and optimisation for speed, SEO, and usability.

Integration & Automation

• Implement and maintain integrations between HubSpot and third-party tools to enhance marketing workflows.
• Collaborate with marketing and sales teams to automate and streamline lead capture and CRM processes.
• Build custom modules, APIs, and scripts that expand HubSpot’s capabilities.

Collaboration & Support

• Work closely with design and marketing teams to bring new digital concepts to life.
• Troubleshoot website or landing page issues, ensuring timely resolution.
• Provide technical recommendations and contribute to the continuous improvement of our digital ecosystem.

Key Skills and Requirements:

• 5+ years of experience in website development.
• 5+ years of hands-on experience with HubSpot CMS Hub.
• Experience with React.js or building interactive components using React in a HubSpot context.
• Expert knowledge of HTML5, CSS3, JavaScript (ES6+), Alpine.js, and HubL.
• Proven understanding of responsive design, accessibility, and cross-browser compatibility.
• Comfortable working with APIs, HubSpot workflows, and CRM integrations.
• Strong problem-solving skills with a focus on performance and user experience.
• Detail-oriented and proactive, with the ability to manage multiple priorities and deadlines.
• Familiarity with Git version control, marketing automation, and SEO principles.

Why You’ll Love Working Here

• Play a key role in transforming hospitality tech’s most iconic brands.
• Collaborate with a driven, creative marketing and digital team that values innovation and quality.
• See the direct impact of your code on brand visibility and customer conversion.
• Enjoy a flexible, supportive environment where your ideas matter and your growth is encouraged.

We are looking for a rockstar Android Developer, who will be responsible for building scalable and secure Android Application

What you'll do

* Develop IoT enabled Android app using Jetpack and Kotlin for cooking robot.

* Ensure quality through independent code reviews and unit tests on modules

* Designing and developing APIs

* Optimizing existing apps' performance for speed and scalability

* Work with teams on delivering key features and performance targets

Who you are

* Have 2+ years experience building scalable android applications

* Proficiency in Python or Java

* Writes well-structured, efficient, and testable code

* Have good understanding of architecture patterns for Android

* Experience of using Jetpack is a big plus.

* Knowledge of JNI and using Native development kit.

What will you get:

* Opportunity to be a part of the founding team of a unique product made in India for the World

* Opportunity to work with a highly tech-competent team

* Tasting a lot (a lot!) of tasty robot-cooked food!

Industry

• Consumer Electronics

Employment Type

Full-time

Requirements

* Minimum 1-2 years experience in Tele calling & Lead generation in real estate

* Females only need apply

* Able to initiate friendly cold calls with potential clients

* Interact with new clients efficiently and with ease through tele-calls

* Aggressive about working in sales profile with assured incentive on arranging client meetings

* Efficient in understanding the Client requirements and entering the info in CRM

* Regular follow up with customers to maintain a healthy client relationship 

* Be ready to do field visit with client to close a deal

Desired Profile:

* You should be a Female with Good communication, persuasive with excellent speaking skills - Hindi & English

* Dynamic, aggressive, result oriented and self-starter

* Not hesitant to start cold conversations with new people

• Process driven software development has been essential to the growth of Dess and this exciting position is looking for a dynamic professional to further build and develop the software development processes and performance.
• Senior Software Engineer needs to be a self-motivated performer with high levels of ethics, trustworthiness and attention to detail. An ideal candidate would have rich experience in design,development and documentation from initial design through production. The position will require the candidate to perform in a fast paced environment

• Gain a clear understanding of customers' businesses and requirements;
• Plan execution methodology and identify fulfillment plan to address the requirements;
• Full lifecycle application development
• Designing, coding and debugging applications.
• Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis
• Support, maintain and document software functionality
• Programming analytical skill with highly logical and analytical approach
• Manage documentation by working with other teams and consolidating all required types of reports for future use and test case scenarios.
• Ability to visualize data, concepts and work flows to create diagrams, charts and illustrations to supplement documentation.
• Maintain quality service by establishing and enforcing organization standards.
• Maintain professional and technical knowledge by benchmarking state-of-the-art practices.
• Timely reporting to provide visibility of performance to goal.
• Be data driven and flexible to changes with a natural passion for problem solving.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• 4+ years of rich experience in the software development with advanced knowledge of JavaScript, C#,
• ASP.Net and SQL Server.
• A self-starter with the ability to work independently and as part of a team.
• Ability to work well in a results oriented environment with firm deadlines;
• Ability to perform multiple tasks effectively while being results-driven and patient
• Able to work both independently and as part of a team
• High degree of attention to detail and trustworthiness
• Strong analytical skills
• Capable of making timely, independent decisions
• Excellent oral, written and interpersonal communications skill
• Ability to think outside the box and generate and implement new ideas.
• Natural interest in team building and leadership with coaching/training skills.
• Excellent organizational skills

Job Description:

• Develop and implement sales strategies to achieve sales targets
• Conduct market research to identify potential clients and market trends
• Identify new business/Sales opportunities and prospects through cold calling, email campaigns, and social media
• Meet with clients to present products or services and negotiate deals
• Conduct product demonstrations and presentations to potential clients
• Prepare and present proposals and negotiate contracts with clients
• Build and maintain relationships with existing clients to maximize sales opportunities
• Collaborate with another department to ensure the smooth delivery of products or services
• Stay up-to-date with industry trends and developments to inform sales strategies and tactics
• Provide feedback to the product development team on customer needs and preference
• Prepare and present sales reports to Sales Manager

Required Candidate profile:

• Bachelor's degree in engineering, Business, Marketing, or related field
• Proven track record in B2B sales, preferably in any IT product sales in B2B or manufacturing or AEC sales experience.
• Excellent communication and interpersonal skills
• Strong negotiation and persuasion skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and CRM software
• Willingness to travel as required

• Can architect UI systems and has a well-honed understanding of the strengths and weaknesses of different frameworks.
• Cherishes the craft of an experience getting to perfect pixels, creating animations with just the right springs, investing in loading performance.
• Is familiar with React, Node. JS, NoSQL databases like Firebase, and AWS.
• Collaborates actively with designers, product managers, product scientists, and other engineers.

Company Profile:- https://www.hashstudioz.com/">https://www.hashstudioz.com/

Job description

• Working knowledge of React JS
• Working knowledge of Redux, ES6, and Webpack.
• Good knowledge of OOP development and design patterns.
• Experience in debugging the application.
• Experience in handling browser compatibility issues.
• Good to have a working knowledge of NodeJS, Express, MongoDB/SQL.
• Must have expertise in unit testing (Jasmine/Mocha/Karma/Jest).
• Working knowledge of HTML5 & CSS3.
• Working knowledge of any CSS preprocessor- SASS, LESS, Stylus
• Experience in integrating front-end code with server-side technology like MVC (good to have).
• Responsible for communication with the clients.
• Strong interpersonal and communication skills.

What you need to have:

About the Role

If you have a reputation for building rapport, the business acumen to undertake development with an eye for market expansion and can think creatively to find the ideal solution, we welcome your submission.

Your mission at ProApp

Customer facing: You will be connecting with customers directly to understand their experience and come up with best possible solutions for the business to grow.

Collaboration with multiple teams: You will work closely with multiple teams at ProApp to ensure smooth functioning of all the activities that leads to building a strong relationship with Customers.

Generate new business: This is an interesting activity where you play an important role of bringing a new customer leads on board from scratch.You will be required to Generate and Develop new business opportunities through various Lead Generation methods.

Requirements

Requirements to be a part of the PRO Team:

Approach - Willing to learn everyday and always ready to take on new challenges to grow.
Driven – extremely self-motivated with a diligent work ethic.
PS: You’re a bonafide hustler who never gives up
Honest - High level of integrity and strong commitment to build a successful pipeline Strong Stakeholder management and communication skills.
It would be great if you have some experience working in Sales/Business Development roles. If not, we are ready to train you if you have excellent communication skills and eagerness to learn.

Benefits

Why you should apply:

If you want to be play an important role in ProApp's future growth - It’s arguable that the offered position is the most important we have. If you are looking to jetpack your career and be valued for your commitment to hard work, this is the place. Work with the founding team directly: You will work directly with the Product Manager of the company, as a trusted alley to build in/outbound sales and drive qualified leads. Learning and Development: If learning and growing at a good pace is in your checklist then you are in the right place. We care about your growth and will provide you with responsibilities and opportunities to help you reach closer to your goal.