Customer Support executive

About E2M:

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, ecommerce, SEO, AI SEO, PPC, AI automation, and content writing. Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together. If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Job Summary

We are looking for a dedicated AI/ML Quality Assurance Engineer who will be responsible for ensuring the quality and reliability of AI/ML solutions, models, and intelligent systems. You will develop and execute test plans, validate model performance, collaborate with AI developers, and automate testing where applicable.

Key Responsibilities:

• Design, develop, and execute comprehensive test plans and test cases for AI/ML models and AI-enabled applications (functional, non-functional, regression, performance)
• Validate AI model accuracy, stability, robustness, fairness, and reliability under diverse scenarios
• Collaborate closely with AI engineers / data scientists to understand model behaviour and requirements
• Automate validation workflows using scripting languages/tools
• Track, investigate, and report issues/defects; work with developers for root-cause analysis
• Ensure end-to-end testing of data pipelines feeding AI system
• Contribute to continuous improvement of the AI QA framework and standards
• Create test documentation, results reports, and QA metrics dashboards
• Participate in planning and QA strategy discussions

Required Skills & Qualifications:

Technical Skills:

•  Bachelor’s degree in Computer Science, IT, Engineering, or related field.
• 3+ years overall QA experience (manual + automation; preferably including AI systems)
• At least 1 year of hands-on experience with AI/ML system testing or AI solutions
• Familiarity with automation tools (Selenium, PyTest, JUnit, or similar)
•  Knowledge of version control (Git), CI/CD principles, test management tools
•  Understanding of data validation, model evaluation metrics, bias/fairness checks

Soft Skills:

• Strong analytical and problem-solving ability
•  Excellent communication and collaboration skills
• Detail-oriented, proactive in eliminating defects early
• Ability to work in cross-functional teams

Nice-to-Have:

• Experience in automated model testing frameworks
•  Knowledge of NLP, computer vision, or deep learning testing
• Experience with cloud platforms (AWS / GCP / Azure)
• Certifications in AI/ML or QA (ISTQB, AI certification etc.)

Job Title: Manager Information Security – IT

Job Purpose: Acting in a key technical management & execution capacity to

provide a conduit between IT teams and key business stakeholders in your

functional area of IT Security to ensure information technology needs are

managed consistently, following professional IT and global standards, and

delivered with a high level of quality and customer satisfaction.

Reward level: Middle Management

Job Location Gurgaon

Experience 10+ years

Relevant Experience 7+ years

Reporting to: General Manager

Qualification: Bachelor’s degree in IT

Key Deliverables:

 Provide support as Lead auditor towards ISMS and PIMS policies,

procedures, and guidelines and perform regular review and update.

 Perform deep assessment to gather evidence of continuous compliance with

ISO 27001:2022 and ISO 27701:2019, DPDPA, IT Act and Cert In Regulation

including audit logs, records of reviews, timely closure of open audit and risks

and sharing the report with management.

 Conduct regular, documented information security and privacy risk

assessments identifying assets, threats, vulnerabilities, likelihood, and impact

with stakeholders.

 Prioritize identified vulnerabilities, detailed findings, remediation

recommendations, trending reports on vulnerability posture towards closure

with stakeholders.

 Development and implementation of a comprehensive, ongoing security

awareness and training program for all employees.

 Encourage secure behaviours among colleagues and reinforce the

importance of information security and privacy in daily operations.

 Prepare regular report on overall information security posture, GRC maturity,

and risk landscape to relevant stakeholders

 Ability to collect lessons learned from incidents, audits, and assessments to

drive continuous improvement in ISMS/PIMS and security processes.

Key Relationships:

 Internal IT and business customers in MSR.

 Global IT Vendor, market and global (HQ) colleagues, Local vendor partners

 Internal staff - direct reports (where applicable)

 IT vendors, contractors (where applicable)

Knowledge Skills and Abilities:

 Must possess and demonstrate ISO 27001 Lead Implementer/Auditor and ISO

27701 Lead Implementer/Auditor certifications and knowledge.

 In depth understanding of IT Act, DPDPA, Cert In regulations, CIS Controls as

well as UK DPA and ISO 31000

 Good to have certification on CISM (Certified Information Security Manager),

CISSP (Certified Information Systems Security Professional) and Cloud Security

certifications (e.g., CCSK, CCSP, vendor-specific like AWS Security Specialty)

 Familiarity with common vulnerability scanning tools like Qualys (features,

reporting, agent-based vs. network scans) and Cloud Security Posture

Management (CSPM) tools like Wiz (cloud service provider configurations,

misconfigurations, compliance checks in AWS, Azure, GCP).

 Understanding of various penetration testing types (e.g., network, web

application, API, mobile, cloud) and methodologies

 Knowledge of common attack vectors and exploitation techniques like MITRE

ATTACK and DEFEND framework.

 Basic to intermediate knowledge of common security controls and technologies

(e.g., firewalls, EDR, Cloud Security, VAPT tools, SIEM, WAF, DLP, encryption).

 Understanding of network protocols, operating systems (Windows, Linux), and

common application architectures.

 Knowledge of audit principles and practices (internal and external audits).

 Understanding of corrective action planning and non-conformity management.

 Understanding of third-party risk management principles and vendor due

diligence processes.

 Excellent technical writing skills for creating clear, concise, and comprehensive

security policies, standards, and procedures.

 Ability to analyse complex risk data and present actionable insights.

 Hands-on experience with Qualys for configuring scans, analysing reports, and

managing vulnerabilities.

 Hands-on experience with Wiz CSPM for monitoring cloud environments,

identifying misconfigurations, and generating compliance reports.

 Proficiency with GRC platforms or tools for managing policies, risks, and controls

 Exceptional verbal and written communication skills to articulate complex security

concepts to technical and non-technical stakeholders

 Ability to build strong relationships and collaborate effectively with diverse teams

(IT, Legal, HR, Development, Business Units).

 Skills in influencing behaviour and driving change across the organization to

improve security posture.

 Strong analytical skills to diagnose security issues, identify root causes, and

develop effective solutions.

 Ability to critically evaluate security controls and identify gaps.

 Contract review and negotiation skills specifically for security-related services.

 Ability to effectively manage vendor relationships and performance.

 Ability to develop and deliver engaging security training sessions and awareness

campaigns.

 Ability to stay updated with the latest security threats, vulnerabilities,

technologies, and regulatory changes.

 Capacity to quickly learn and adapt to new tools and methodologies.

 Meticulous attention to detail in policy creation, audit documentation, and

vulnerability analysis.

 Ability to act calmly and effectively during security incidents and contribute to

incident response efforts.

mail updated resume with salary details-

email: etalenthire[t]gmail[dot]com

satish- 88O 27 49 743

Key Responsibilities

Handle customer queries via phone calls, emails, and chat support.

Provide timely and accurate solutions to customer concerns.

Maintain a high level of customer satisfaction and service quality.

Escalate complex issues to the relevant teams and ensure proper follow-up.

Record and update customer interactions in CRM/support systems.

Coordinate with internal teams to resolve customer issues efficiently.

Provide customer training and guidance on product features, processes, and usage to enhance customer experience and satisfaction

Assist customers with product-related information and troubleshooting.

Prepare customer support reports and feedback summaries.

Required Skills

Minimum 2+ years of experience in Customer Support, Client Servicing, or Customer Success.

Excellent verbal and written communication skills in English.

Strong problem-solving and customer-handling abilities.

Ability to manage multiple customer requests simultaneously.

Good interpersonal and relationship-building skills.

Basic knowledge of CRM and ticketing tools.

Positive attitude, patience, and a customer-centric approach.

Qualification

Bachelor's degree in any discipline.

Excellent communication and presentation skills.

Proficiency in MS Office and email communication.

Job Title: Accounts Executive

Location: Kochi

Salary: ₹20,000–₹23,000/month

Requirements:

• Male candidate with minimum 1 year of accounting experience
• Proficient in Tally and basic accounting principles
• Knowledge of GST filing preferred
• Strong attention to detail and accuracy

Responsibilities:

• Handle day-to-day accounting entries and reconciliations
• Assist in GST returns and financial reports
• Support month-end and year-end financial processes
• 
  

• Create delightful user experiences by building interfaces that are incredibly simple, elegant, and fun.
• Analyze user interface problems and create design solutions that meet measurable business goals and requirements.
• Conduct concept and usability testing and gather feedback
• Help decide what to build and why not just make pretty pixels.
• Take a user-centered design approach and rapidly test and iterate your designs.
• Ask smart questions, take risks, and champion new ideas.
• Work with product management to define a successful, repeatable design and discovery playbook.
• Work closely with engineering on exceptional design work, providing on-the-fly input and direction.
• Help us build out scalable design practices, including the development of component libraries and design patterns.
• You ensure that you have accounted for variations across a wide variety of devices and platforms, handled error conditions and edge cases, and defined usable, elegant micro-interactions.
• Adhering to the brand guidelines while designing the experiences for a consistent brand reflection. 

You should apply if you have: 

• 1-5 years of industry experience in design with a proven track record of solving UX problems.
• Sound understanding of UX methodology and lifecycle across significant channels and platforms.
• Customer-focused, with experience using design research methods to uncover customer insights.
• Expertise in core UX disciplines including information architecture, interaction design, application of design systems, and UI design.
• Experience working with early-stage efforts, dealing with ambiguity, and driving projects forward
• Strong collaboration skills with other UX Designers, Product Managers, Engineering, Marketing.
• Strong communication and presentation skills, ability to listen, be proactive at addressing feedback, represent and advocate for UX and users.
• Understanding of patterns, best practices, and design standards across iOS, Android, and Web.
• Hands-on experience working with design tools including Adobe suite, Sketch & Prototyping tools.
• Some basic understanding and experience with Illustrations and Motion Design.

1. Interfacing with the customer, tech team members, project managers and other relevant product people for a thorough understanding of the product, use case and business objective, detailed specification and data flow for the requirement, demonstration of the solution and clarification of queries at appropriate times during the life-cycle of the product
2. Preparing test cases, setting up CI/CD and integration with logging and monitoring systems for the products or platforms by the end of 6 months
3. Seeking customer feedback to continuously optimize the product for great customer experience and high technical performance in areas such as hardware efficiency, latency and throughput
4. Delivering a robust backend platform for the products and platforms by incorporating important considerations regarding minimal downtime, high availability, data redundancy, tight security, etc. into the design

Analytical and Problem Solving Skills

• Has high grasping power. Able to quickly and proficiently understand and absorb qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights. Attention to detail. Does not let important details slip through the cracks and derail a project. Generates new and innovative approaches to problems.

Efficiency and Execution

• Able to produce significant output with minimal wasted effort in a timely manner. Focuses on key priorities.

Hard Work and Persistence

• Possesses a strong willingness to work hard and sometimes long hours to get the job done.
• Demonstrates determination and willingness to go the distance to get something done.

Flexibility and Adaptability

• Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Demonstrates ability to learn new things.

Calm under Pressure

• Maintains stable performance when under heavy pressure or stress.

Team Player

• Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship. Works proactively without always being told what to do.