Customer Support executive

Job Description

We are seeking a seasoned DevOps Architect to join our dynamic team. The ideal candidate should possess a deep understanding of DevOps principles, system design, and architecture, with a focus on creating robust and scalable infrastructure solutions through automation. This role requires a candidate with hands-on experience in development, testing, and deployment processes. Additionally, the candidate should have a minimum of 5 years of experience in DevOps operations and should be proficient in team management, coordination, problem-solving, troubleshooting, and technical expertise.

About the company:

A rapidly growing omni-channel luxury retailer with eight stores across Mumbai, Delhi, Kolkata and a global e-commerce platform servicing 65+ countries worldwide. The 18-year-old company is an established market leader with considerable brand equity.

Location: Prabhadevi, Mumbai

Key Responsibilities:

• System Design and Architecture: Develop robust and scalable system designs that align with business requirements and industry best practices.
• Automation: Implement automation solutions to streamline processes and enhance system reliability.
• Development, Testing, and Deployment: Oversee the entire software development lifecycle, from code creation to testing and deployment.
• Coordination and Issue Resolution: Collaborate with cross-functional teams, resolve technical issues, and ensure smooth project execution.
• Troubleshooting: Apply your technical expertise to diagnose and resolve complex system issues efficiently.
• Interpersonal Skills: Communicate effectively with team members, stakeholders, and management to ensure project success.
• Ecommerce (B2C) Expertise: Bring in-depth knowledge of Ecommerce (B2C) operations to tailor DevOps solutions to our specific needs.
• Infrastructure Automation: Design and implement infrastructure automation tools and workflows to support CI/CD initiatives.
• CI/CD Pipeline Management: Build and operate complex CI/CD pipelines at scale, ensuring efficient software delivery.
• Cloud Expertise: Possess knowledge of handling GCP/AWS clouds, optimizing cloud resources, and managing cloud-based applications.
• Cybersecurity: Ensure that systems are safe and secure against cybersecurity threats, implementing best practices for data protection and compliance.

Requirements

Qualifications:

• Bachelor's degree in Computer Science or related field (Master's preferred).
• Minimum 5 years of hands-on experience in DevOps operations.
• Has worked to ensure system reliability, scale & performance in high growth environments.
• Experienced in designing and implementing scalable and robust IT solutions.
• Strong technical background and proficiency in DevOps tools and practices.
• Experience with Ecommerce (B2C) platforms is mandatory.
• Excellent team management, coordination, and interpersonal skills.
• Proficiency in troubleshooting and issue resolution.
• Familiarity with the latest open-source technologies.
• Expertise in CI/CD pipeline management.
• Knowledge of GCP/AWS cloud services.
• Understanding cybersecurity best practices.

Benefits

• Group Mediclaim cover 2.5 L sum assured (Employee + Spouse + 2 Children) & Group Personal Accident – 5 L sum assured.
• Rewards & Recognition programmes

Quality Assurance & Testing Head

Location: Thane Role

Requirement:

• 17 -22 years of experience in Manual & Automation Testing in Payments Domain

• Extensive experience in ATM, Payment and Cards domain. Sound knowledge of Payment schemes/networks and certification process

• Strong technical knowledge in Payment Applications, Infrastructure and Automation tools

• Good communication skills and stakeholder management

• Experience in leading end-to-end medium to large projects for entire Testing life cycle which includes efforts estimation, scheduling, defining test strategies and aligning various delivery streams to the strategy encompassing transformational thinking with agile approach

• Ability to take ownership and accountability for Testing deliverables which include Test Strategy, Environment setup Test Plan, Test Scenarios/cases/results,

• Experience in driving automation testing across all workstreams to improve the efficiency of overall testing cycle which includes design and develop reusable and robust automation assets.

• Experience in managing a large team. The role will lead a team of 40 plus employees which includes Managers, Team Lead and Test Engineers and provide mentorship and career guidance.

• Stays abreast of QA & Testing best practices and the latest available tools, frameworks, and standards.

About us:

Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce. 

Rubick has catalogued over 5M SKUs for 200+ leading eCommerce brands like Amazon, Hudson Bay US, Zilingo Singapore, The Luxury Closet-UAE, and Myntra in India, the US, Singapore, and other international markets.

Visit us: https://www.rubick.ai/

Mode: Work from Home 

Days of work: 5 days (Monday to Friday)

Timings: 9:30 am - 6:30 pm (Full-Time)

Salary: INR 30,000 per month (Fixed Pay)With TDS deduction of 10%

 Responsibilities

• Edit around 13,000 words daily, ensuring the content follows the organisation's style guide and guidelines.
• Format documents according to established guidelines, ensuring consistent font usage, headings, and paragraph structures.
• Work within set timelines to meet project deadlines. 
• Assess the accuracy, coherence, and overall quality of written content.
• Improve the language flow and readability of content
• Verify information, statistics, and references to ensure accuracy and reliability.
• Collaborate with writers, senior editors, and other team members to provide constructive feedback and suggestions for improvement.
• Research to gather information on various topics, ensuring the accuracy and relevance of the content being edited.
• Play a role in maintaining the overall quality and integrity of the content produced by the organisation.

Qualifications:

• 1 - 2 years of work experience in content editing.
• Bachelor or Master degree in any related field.
• Ability to work independently and as part of a team. 
• Strong attention to detail and organisational skills. 
• Effective communication skills, both written and verbal.

Key skills: 

• Proofreading, 
• Excellent writing and editing skills
• Fact-checking
• An impeccable command of the English language.
• Understanding of SEO-related content
• Ability to handle multiple projects simultaneously
• Basic proficiency with computers, especially tools like Google Docs, MS Word, etc
• (Optional) A medical background or experience in editing similar content.

QA Automation with Cypress

PRIMARY PURPOSE

An automation engineer delivers automated solutions for software processes. As an automation engineer, the individual will work closely with development and product teams to help discover and eliminate problems by gathering requirements and implementing process automation. Sometimes this will include software, but other times you might be asked to automate service or business processes.

An automation engineer is responsible for the following

· Identify opportunities for automation within software processes.

· Plan, create and manage the overall quality planning strategy.

· Design and execute QA tests using scripts that automatically test functionality.

· Run tests for databases, systems, networks, applications and software.

· Identify bugs and quality issues in development, service or business processes.

· Install applications and databases relevant to automation.

· Collaborate with development/product teams to understand how automation can improve workflow.

· Gather requirements from clients, customers or end-users to develop the best automation solutions. A detailed understanding of modern SDLC frameworks is required as is the ability to work in an Agile environment.  

  Experience

 · 5+ years’ of relevant experience

· Proven track record in a software quality assurance role.

· Demonstrable strong software test automation experience at unit, integration and system level.

· Experience with automated testing tools, BDD, end-user testing.

· Experience with leading test plan design and strategy.

· Experience working in Agile process and result-oriented culture.

· Strong experience working on Linux-based systems.

· Experience within CI/CD, DevOps and TDD based environments;

 Required Skills

· Solid experience with test automation scripting and tools PHP Unit, Jest, Selenium, Postman, Mocha, Chrome Driver, Cypress

· HTML5, CSS, JavaScript

· Strong SQL, MySQL, knowledge.

· JIRA product suite, Git/Bitbucket, Confluence.

· Experience working on Linux-based systems.

· Experience with private cloud as well as public clouds such as including Amazon AWS, Microsoft Azure and Google Cloud Platform

· Experience with Amazon AWS, EC2, S3, ACL, EC2, Route53, CloudWatch, security/ ACL

· Mobile development experience

· Any exposure to PHP frameworks Laravel, Zend, Symfony will be a value add.

· Interest or exposure to Blockchain technology is beneficial.

 · Keen eye for detail and a commitment to excellence.

· Be willing to help your teammates, share your knowledge with them, and learn from them.

· Be open to receiving constructive feedback and turning it into process improvements.

· Creativity, motivation and strong communication.

· Effective time management skills for handling multiple tasks as per business priorities and goals.

· Superior written and oral communication skills.

· Superior interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

· Strong documentation skills. Technical Skills

• Experience : 3-6 years
  Experience in developing full-stack applications at scale
• Should have experience in any of the front-end frameworks like React, Angular, BackboneJS, Ext, etc, and HTML/CSS/Bootstrap.
• Experience in backend technologies like NodeJS, Python, GOLANG, REST web services and Java(OOPS, Collections, DB Access) or any other technology.
•  Hands on experience in JavaScript Concepts (OO-JS, Closures, Unit Testing, Module Patterns etc)
• Good to have skills like REST, Bootstrap, UI Components, CI/CD, NoSQL based DB is added advantage.
• Experience with advanced CSS programming using LESS or SASS is a plus.
• Expertise in of server side technologies and SQL/NoSQL is a plus.
• Experience of JavaScript testing frameworks like Karma, Mocha, Jest etc.
• It involves design the software system, Select algorithms, theories or technologies that will be used for BUSINESS Applications
• Contribute to software development design discussions for new features and new product development
• Strong Problem solving skills and ability to troubleshoot applications & environment issues
• Adaptability, ability to learn faster, Independent, responsible and diligent.
• Good team spirit and interpersonal skills, Excellent Written, Verbal, communication skills, Analytical skills & Business Thinking.

Ideally, you know how to write unit tests and maybe even better write them in TDD. You have knowledge in agile methodologies such as Scrum. You know about GIT and the use of continuous integration tools. You have developed single page JS applications end to end.

Candidate should have a bachelor or Master technical degree or equivalent experience. Strong knowledge in software engineering. Proactive Self Starter, creative thinker in designing, developing and supporting applications. Work as part of cross functional, passionate agile project teams to ensure quality is driven into the heart of the development process.

Job Description

An iOS developer is responsible for developing applications for mobile devices powered by Apple’s

iOS operating system. They must also have a strong understanding of the patterns and practices

that revolve around the iOS platform.

Responsibilities

1. Design and build advanced applications for the iOS platform

2. Collaborate with cross-functional teams to define, design, and ship new features.

3. Unit-test code for robustness, including edge cases, usability, and general reliability.

4. Work on bug fixing and improving application performance.

5. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Skills & Qualifications

1. Experience working with iOS frameworks such as Cocoa Touch, Firebase, Alamofire

2. Degree in Computer Science, Engineering or a related subject

3. Proven working experience in software development

4. Working experience in iOS development

5. Have published one or more iOS apps in the app store

6. Must have knowledge of Swift & Objective C

7. Experience with third-party libraries and APIs

8. Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

9. Solid understanding of the full mobile development life cycle.

Experience Requirement

We are looking for the candidates with 3+ years of experience

   Primary Responsibilities

• Full understanding of the PIM data model
• Create conceptual data models, data flow documentation and user workflow processes

• Complete analysis needed to normalize and harmonize data attributes for the PIM and Data Governance tool

• Support needed for data governance documentation such as data dictionary and data lineage

• Lead discovery meetings with business owners to evaluate current PIM system and processes to document a recommended solution design of PIM for stakeholder review

• Document business requirements for data attributes, taxonomy, hierarchy, workflow and procedures in the PIM

• Leveraging agreed to solution design to configure the PIM system with the needed attributes, business rules, validations and workflow to ensure the business need is satisfied

• Define test cases and develop and execute test plans
• Identify and communicate the level of effort associated to new requirements that are received to be leveraged to establish release schedule for new demand

Minimum Requirements

• Bachelor's degree required
• 2-3 years' relevant experience required; 5- 7 years' work experience preferred