Paytail- Key Account Manager/ Customer Success Manager

Company: TechAIVV Technologies

Role: Sales Development Trainee / Business Development Trainee

Employment Type: 6 Months Apprenticeship, followed by full-time employment offer based on performance

Eligibility: Regular MBA graduate / final-year MBA student from a recognized college

Experience Required: Fresher / Entry Level

Location: Remote

Role Summary

We are looking for an entry-level Sales Development Trainee who will support the marketing and sales team in business development, lead qualification, client communication, follow-ups, and sales coordination activities. The selected candidate will be trained to understand the complete sales funnel, especially how to convert Marketing Qualified Leads into Sales Qualified Leads, and will gradually be groomed for a full-time Sales / Business Development role.

This role is ideal for a regular MBA graduate who has strong communication skills, a learning mindset, and a basic understanding of sales, marketing, lead generation, and client relationship management.

Key Responsibilities

Support the marketing and sales team in day-to-day business development and sales activities.

Assist in qualifying inbound and outbound leads and help move MQLs toward SQL stage.

Coordinate with prospects and clients through calls, emails, and follow-ups.

Facilitate communication between prospects, clients, and the internal sales team.

Maintain regular follow-up discipline with leads and update the sales team on progress.

Help in scheduling meetings, product demos, discovery calls, and sales discussions.

Maintain lead and client interaction records in CRM or tracking sheets.

Support the team in preparing basic sales notes, client summaries, and follow-up communication.

Learn TechAIVV’s offerings, sales process, target markets, and client engagement approach.

Gradually take ownership of assigned leads, follow-ups, and pipeline support activities.

Required Skills

Excellent verbal and written communication skills.

Strong confidence in interacting with Indian and global clients.

Basic understanding of sales, marketing, lead generation, MQL, SQL, and sales funnel concepts.

Good email writing and business communication skills.

Strong follow-up discipline and ownership mindset.

Ability to understand client requirements and communicate them clearly to the sales team.

Good listening skills and ability to ask relevant questions.

Positive attitude, eagerness to learn, and ability to work in a fast-paced environment.

Basic knowledge of MS Excel, Google Sheets, PowerPoint, and CRM tools.

Professional attitude with strong interpersonal skills.

Good to Have / Nice to Have

Prior internship experience in sales, marketing, business development, or client coordination.

Exposure to B2B sales, SaaS, technology services, recruitment services, or digital marketing.

Basic understanding of LinkedIn outreach, email campaigns, and prospecting tools.

Familiarity with CRM tools such as HubSpot, Zoho, Salesforce, or similar platforms.

Ability to prepare simple client notes, meeting summaries, and sales follow-up emails.

Interest in growing into a Sales, Business Development, Account Management, or GTM role.

Candidate Profile

Regular MBA graduate / final-year MBA student from a recognized college.

Specialization preferred: Marketing, Sales, International Business, or Business Management.

Strong English communication is mandatory as the candidate will interact with global clients.

Must have a proactive learning attitude and willingness to be trained from the ground level.

Should be comfortable with calling, emailing, follow-ups, coordination, and client-facing communication.

🚀 We’re Hiring: React + Node.js Developer (Full Stack)

📍 Location: Pune

💼 Experience: 5–8 years

🕒 Notice Period: Immediate to 15 days

About the Role:

We’re looking for a skilled Full Stack Developer with hands-on experience in React and Node.js, and a passion for building scalable, high-performance applications.

Key Skills & Responsibilities:

Strong expertise in React (frontend) and Node.js (backend).

Experience with relational databases (PostgreSQL / MySQL).

Familiarity with production systems and cloud services (AWS / GCP).

Strong grasp of OOP / FP and clean coding principles (e.g., SOLID).

Hands-on with Docker, and good to have exposure to Kubernetes, RabbitMQ, Redis.

Experience or interest in AI APIs & tools is a plus.

Excellent communication and collaboration skills.

Bonus: Contributions to open-source projects.

Key Skills Required

• 5–7 years of experience in Oracle Fusion Cloud Applications
• Strong hands-on experience in:
• BI Publisher (BIP)
• OBIEE reports
• AP Payment Templates
• Experience in minimum 2 end-to-end implementations including:
• Fusion Finance implementations
• Rollouts, upgrades, lift & shift
• Managed services projects
• Good process and table-level knowledge of Fusion Financial modules:
• GL, AP, AR, FA, Cash Management
• Intercompany, Expenses, Procurement
• Experience with Flexfields and Extensions
• Hands-on experience in Unit Testing & UAT support
• Experience in data upload/migration using FBDI / ADFDI
• Strong communication and client-handling skills
• Ability to independently conduct client workshops

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
3. Guide users on product features and train them to use it effectively.
4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
7. Rigorously measure onboarding time and improve it continuously.
8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
9. Handover to Success and Support team after successful onboarding completion.
10. Maintain regular communications with clients about new feature developments and enhancements to product. 
11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Ready to work in US Shift in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

• Experience with tracking and improving critical KPIs on a dashboard.
• Content is going to be a huge part of our marketing efforts. Having experience in driving relevant traffic from content and measuring conversion and ROI from it is required.
• Strong understanding of how to drive relevant traffic from channels like Facebook, Instagram, Pinterest, search – both organic and paid.
• Practical experience with email marketing is a must. Proficiency with marketing tools & technologies like email automation, landing page design and instrumentation, and A/B testing are a must.
• Strong sense of product as you’ll be a key influencer in how the product shapes over time.
• Creative thinker, story-teller and problem solver with attention to detail.
• Bachelor’s degree, preferably a master’s degree is required.
• Hands on experience in the eCommerce domain, especially on the seller side.
• Understand how to build and nurture a community of users, advocates and influencers and use this to amplify the word of mouth for the product.
• Exceptional writing skills, ability to edit and proofread content for clarity, grammar and accuracy.
• Hands on experience or comfortable with any or all of the following: SQL, HTML, CSS, JavaScript or programming in any language is a strong plus.
• Any experience with data sciences and analytics, R or python.
• Knowledge of or experience with UI/UX, graphics design or product management.
• US education is a strong plus. All customers are in the US to having spent time there and cultural familiarity is helpful.