Our client is a hyperlocal platform, that helps businesses to advertise to the right audience by targeting the audience with relevant ads on apps and websites. Their multiple ad campaigns target different demographics languages and locations to attract the consumers. Their network offers unequalled inventory that reaches 90% of the internet users across the world. Their platform also provides best insights in the performance of the ad campaigns- specific to cities, areas, and other demographics.
- Regularly engaging with clients for performance reporting & reviews, implementing upgrades on existing plan to deliver better performance, upselling clients to higher plan, cross-selling to clients
- Overseeing delivery of operational requirements of clients and from clients, making sure billing and collections are happening as scheduled.
- Participating in creating & publishing case studies for your customers.
- Planning & delivering on business KPIs (Monthly Revenue, Retention Rate, Upsell Revenue, Cross Sell Revenue )
- Delivering Customer Success by monitoring performance KPIs on weekly basis, performing RCA if growth is not as planned / at par with industry benchmarks.
- Overseeing & monitoring delivery of all operational requirements of the client with regards to the product plan activated for the client.
- Constantly working with clients, technology & operations team to implement upgrades withi client’s existing plan to make sure that the client is fully utilizing all features available to them to be successful on our platform.
- Pitching for upsells using the right consultative approach, strategy & planning for moving the customers to higher plans in order to unlock more features to deliver better performance and engagement to their locations.
- Pitching for cross-sells using the right consultative approach for moving the clients to other products offered within our suite of hyper-local marketing.
- Managing the complete commercial relationship with clients to make sure all financial and legal processes are followed for billing, realization & renewals.
- Building insights on clients performance data – spotting trends, deviation from benchmarks etc. and engaging with clients for regular performance reporting & insightful reviews.
- Working closely with Customer Success teams of other products to conduct demos with your existing customers.
- Minimum education qualification - Bachelor’s Degree from a reputable institute.
- Post Graduate Degree in Management will be an advantage.
- Relevant Work Experience of 9-12 Years in digital planning & servicing preferably focused on digital media including performance-based campaigns through Google’s Advertising Platforms/ Mar-tech / Ad-tech firm.
- Excellent pitching & presentation skills.
- Candidates who have an experience in a SAAS business will be preferred.
- Proficiency in MS Excel, PowerPoint and Keynote; conceptual understanding of SEM/ Google Analytics/ AdWords a huge plus
- Social, has strong relationship building skills, is flexible and comfortable with ambiguity
- Excellent communication and analytical skills
Shubham Vishwakarma
Full Stack Developer - Averlon
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We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.
We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.
What Describes You Best
● Bachelor of Engineering (preferred IT - CE background)
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Skills
● Good written and oral communication skills
● Excellent customer handling skills
● Experience with ticketing tools like Freshdesk,Zendesk
● Corporate emailing and documentationknowledge
● Knowledge of Excel, Word, and PowerPoint
● Experience in creating FAQs and building a knowledge base
What will you Own?
As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.
Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.
Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.
Why Join Us
● Be a part of our growth story as we aim to take a leadership position in international markets.
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● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.
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Redux/FluxJob Description:
We are looking for an experienced developer to be a part of our growing team. You will be working here to create, design and develop software for both web and mobile applications using Node js.
Skills to be required:
- To design, develop and maintain Scalable web applications using node js.
- Collaborate with front-end developers on the integrations of elements.
- To write Reusable, testable and efficient code.
- working closely with front-end developers to integrate user-facing elements with server-side
- Implement security and data protection measures.
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Responsibilities:
- Proven experience for 2-4 years of experience as a Node.js Developer
- Proficiency with front-end technologies like HTML,CSS, Javascript and React js
- Experience with RESTful API Development
- Knowledge of database systems like MongoDB and Mysql
- Understanding of code versioning tools like Git
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Vue.js
AngularJS (1.x)
Angular (2+)React.jsJavascript
- Should have strong knowledge and hands-on experience in JDK 1.8+
- Should have worked in Struts, Ajax, Spring MVC, Spring Boot and Angular
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- The responsibilities of Java technical leads include working with developers to ensure quality network frameworks, mentoring junior level staff, and identifying issues that affect product delivery.
- Experience of Software Engineering Process and in Design J2EE Design Patterns.
- Code Review and Best practices, Unit Testing
- Team mentoring
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- Domain Experience:- BFSI (Minimum 2 yrs latest)
- Joining time / Notice Period: Immediately
If being the first employee people encounter when they come into an establishment sounds interesting to you, becoming a front office executive could be a great career match. These customer-service-oriented professionals make a positive impression on guests and keep operations flowing. As one of the company’s main ambassadors, front office executives try to build excitement and convey information. Before guests leave, front office executives may hand them cards to rate satisfaction & explain to them about other services & offers that the company is running. Because the nature of their position involves so much contact with the public, front office executives need to be good representatives of their organization. They must possess a friendly and upbeat demeanor, dress professionally, and act courteously. Other attributes include Interpersonal skills, Customer-centric, Multitasking, Attention to detail
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● Should be strong with Data Structures, Algorithms & OOPs concepts
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- Proven experience as a Dot Net Developer or Software Developer.
- MVC is must
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- Experience with databases and Object-Relational Mapping (ORM) frameworks (e.g. Hibernate)
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- Excellent communication skills
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DISPRZ is looking for a Software Engineer who will deliver individually on features / enhancements under our products, as laid out as per the company’s product delivery roadmap and own responsibility for their technical integrity, scalability and trouble-free deployment to the customer.
Responsibilities (not exhaustive)
- Build and ship reliable software practicing robust software design and in-depth code reviews.
- Build efficient, clean and reusable features / libraries / components
- Collaborate with our design and product teams on defining and delivering new features to ensure a great experience for our users.
- Analyse and optimize existing UI and Server-side code for security, efficiency and performance.
- Be a voice in ensuring the team stays true to the technical vision.
- Write clean, scalable code in Web-based programming languages and/or .NET
- Write SQL Stored Procedures
- Test and deploy applications and systems
- Collaborate with technical lead to produce software design and architecture
- Translate designs and style guides provided by the UI/UX team into functional user interfaces, while ensuring cross-browser compatibility and performance.
- Unit-test the code across platforms and browsers, to ensure functional consistency of delivered output.
Education / Skill Set
- Engineering / MCA degree from a top school with an excellent academic record
- Object oriented programming knowledge is a must.
- High level of Proficiency in Web-based technologies – JavaScript, HTML/CSS
- Knowledge of any one JS framework like Reactjs, Angular, or the like, is a plus
- Formal knowledge in below areas will be an added advantage
- NET MVC
- Entity Framework Core/LINQ.
- Bootstrap framework
- SQL Databases
Experience
- Minimum 5 years’ experience in front-end development of software products using Web-based technologies
- Experience doing Full-stack development is a great plus
Abilities and Traits
- Excellent planning, organizational, and prioritization skills
- Excellent analytical, troubleshooting and communication skills
- Ability to work under pressure and meet deadlines
- Ability to think ahead and anticipate problems, issues and solutions
- Work well as a team player and help the team members to resolve issues
- Be committed to quality and be structured in approach
- Excellent and demonstrable concept formulation, logical and analytical skills
- Create intuitive interfaces with great functionality in a timely manner.
- Be passionate about writing neat and clean code.
- Document the work and communicate any issues as and when they arise.
- Assist in troubleshooting any production issues.
Location
Chennai / Mumbai
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon