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Customer Success Manager (No-Code)
at Grid
Customer Success Manager (No-Code)
Grid's logo

Customer Success Manager (No-Code)

Shaurya Poddar's profile picture
Posted by Shaurya Poddar
2 - 5 yrs
₹6L - ₹10L / yr
Remote, Delhi, Gurugram, Noida, Ghaziabad, Faridabad
Skills
Customer Success
SQL
Customer Relationship Management (CRM)

Responsibilities

  • Understanding business requirements and processes from our customers for creating digital applications on our internal no-code tool
  • Converting business processes into technology solutions, designing application flow, database design, and connections.
  • Create SQL queries for report generation on the platform.
  • Build visualizations and dashboards based on business KPIs.
  • Create training documents and videos for our users. Support users in the digital requirements.
  • Analyze and suggest product and process improvements
  • Take and track all customer queries and assist them in using the platform
  • Interface with the product team on feature requirements and improvements

Requirements

  • At least 2+ years of experience in SQL and implementation of any enterprise platform such as an ERPs etc.
  • Ability to grasp business processes and create business processes for digitization of operations.
  • Tech, MCA, BCA, or graduation in any technical field.
  • Good to have working experience in working on no-code digital solutions or ERPs

Hiring Process

  • Aptitude test
  • Technical Interview
  • Culture Interview
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Grid

Founded :
2017
Type :
Product
Size :
0-20
Stage :
Raised funding

About

Bring your frontline people, processes, and machine together with Grid's IoT enabled no-code operations management platform built for enterprise.
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Shubham Vishwakarma

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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