Customer Success Manager (No-Code)

About Unilog

Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America.

With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail.

About the Role

We are seeking a skilled AI CX Automation Engineer to design, build, and optimize AI-driven workflows for customer support automation.

This role will be responsible for enabling end-to-end L1 support automation using Freshworks AI (Freddy AI) and other conversational AI platforms. The ideal candidate will have strong technical expertise in conversational AI, workflow automation, and system integrations, working closely with Knowledge Managers and Customer Support teams to maximize case deflection and resolution efficiency.

Key Responsibilities

• AI Workflow Design: Build, configure, and optimize conversational AI workflows for L1 customer query handling.
• Automation Enablement: Implement automation using Freshworks AI (Freddy AI), chatbots, and orchestration tools to reduce manual support load.
• Integration: Connect AI agents with knowledge bases, CRM, and ticketing systems to enable contextual and seamless responses.
• Conversational Design: Craft natural, intuitive conversation flows for chatbots and virtual agents to improve customer experience.
• Performance Optimization: Monitor AI agent performance, resolution rates, and continuously fine-tune workflows.
• Cross-functional Collaboration: Partner with Knowledge Managers, Product Teams, and Support to ensure workflows align with up-to-date content and customer needs.
• Scalability Innovation: Explore emerging agentic AI capabilities and recommend enhancements to future-proof CX automation.

Required Qualifications

• 4–10 years of experience in conversational AI, automation engineering, or customer support technology.
• Hands-on expertise with Freshworks AI (Freddy AI) or similar AI-driven CX platforms (Zendesk AI, Salesforce Einstein, Dialogflow, Rasa, etc.).
• Strong experience in workflow automation, chatbot configuration, and system integrations (APIs, Webhooks, RPA).
• Familiarity with LLMs, intent recognition, and conversational AI frameworks.
• Strong analytical skills to evaluate and optimize AI agent performance.
• Excellent problem-solving, collaboration, and communication skills.

Preferred Qualifications

• Experience with agentic AI frameworks and multi-turn conversational flows.
• Knowledge of scripting or programming languages (Python, Node.js) for custom AI integrations.
• Familiarity with vector search, RAG (Retrieval-Augmented Generation), and AI search to improve context-driven answers.
• Exposure to SaaS, product-based companies, or enterprise-scale customer support operations.

Why Join Us?

• Be at the forefront of AI-driven customer support automation.
• Directly contribute to achieving up to 60% case resolution through AI workflows.
• Collaborate with Knowledge Managers and AI engineers to build next-gen CX solutions.
• Competitive compensation, benefits, and a culture of continuous learning.

Benefits

Unilog offers a competitive total rewards package including:

• Competitive salary
• Multiple medical, dental, and vision plans
• Career development and advancement opportunities
• Annual merit increases
• Generous time-off policy
• Flexible work environment

We are committed to fair hiring practices and advocate for diversity, equity, and inclusion.

Job description

Duties & Responsibilities

• Preparing hot and cold beverages and food products as per the defined SOP.
• Following the defined steps of guest service.
• Maintaining the cleaning & hygiene aspects of the store .
• Following the cleaning and hygiene guidelines set by the store .
• Managing product hygiene and expiry Managing store visual merchandising.
• Having basic knowledge about coffee beans and coffee machine.
• Having knowledge about the food safety rules and demonstrating them while working Handling the basic level product-related complaints as the per process.
• Maintaining the Daily/Weekly/Monthly inventory records.
• Supporting the Store Manager in stock reconciliations.
• Maintaining a safe and healthy work environment.

Candidate Qualifications & Skill Requirements:

• Candidate should ideally have 2- 3 years of experience in the similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage .
• Good written and verbal communication skills.
• Ability to work well under pressure.
• Flexible and works well with a team.
• Ability to multitask.
• Experience in luxury retail or hospitality.

Reporting Manager - Store Manager

Description:

We are looking for a highly capable NodeJS developer to optimize our web-based application performance. You will be collaborating with our front-end developers, designing back-end components, and integrating data storage and protection solutions.

Roles and Responsibilities:

• User authentication and authorization between multiple systems, servers, and environments.
• Extensive web services development with RESTful interfaces
• Integration of data storage solutions, Solution for MongoDB, API Integration
• Responsible for the development and maintenance of applications target for the range of any kind of web application API development and Solidity experience is better if candidate has knowledge.
• Primary focus will be development of React based web applications and their integration with back-end API services.
• Independent practitioner and advanced programmer and will be working alongside cross platform engineers and testers on different layers of the infrastructure.
• Commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.
• Ensure the performance, quality, and responsiveness of applications.
• Collaborate with a team to define, design, and ship new features.
• Identify and correct bottlenecks and bug fix.
• Help maintain code quality, organization, and automatization.
• Engagement in client communication, requirement collection, analysis, and documentation activities, in case if it would require.
• Design and Implement Architecture solutions
• Contribute in all phases of the development lifecycle
• Able to make sure that the platforms keep up with high standards of scalability, stability, security, and performance.
• Convey effectively all task progress, evaluations, suggestions, schedules along with technical and process issues.
• Troubleshooting bug reports and help to establish ambitious goals to improve our codebase in general

Requirements:

• Minimum 2 years of experience in Node JS
• Should have worked on at least one Node JS framework
• Must have worked on Agile development methodologies.
• Strong understanding of front-end technologies
• In-depth knowledge of Node.js, Express.js, MongoDB, Postman, REST API
• Excellent communication skills both verbal and written (English)
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools

How we work:

• We use Microsoft Teams for daily communication, conduct daily standups and team meetings over Teams.
• We value open discussion, ownership, and a founder mindset.
• We prioritize design, amazing UI/UX, documentation, to-do lists, and data-based decision-making.
• We encourage team bonding through bi-weekly town halls, destressing sessions with a certified healer, and fun company retreats twice a year.
• We offer a 100% remote workplace model, health insurance, top performers eligible for attractive equity options, mental health consultations, company-sponsored upskilling courses, growth hours, the chance to give back with 40 hours for community causes, and access to a financial advisor.
• Wobot is an Equal Opportunity Employer

Magento Developers

Positions: 4

Magento Developer Responsibilities:

• Meeting with the design team to discuss the needs of the company.
• Custom Module Development in Magento 1.x and Magento 2.x
• Automated Product Import Export in Magento 1.x and Magento 2.x
• Coding of the Magento templates.
• Developing Magento modules in PHP using best practices.
• Designing themes and interfaces.
• Setting performance tasks and goals.
• Troubleshooting integration issues.
• Updating website features and security patches.

Magento Developer Requirements:

• Bachelor’s degree in computer science or related field.
• Advanced knowledge of Magento, JavaScript, HTML, PHP, CSS, and MySQL.
• Experience with complete eCommerce lifecycle development.
• Understanding of modern UI/UX trends.
•   Strong attention to detail.
• Ability to project-manage and work to strict deadlines.
• Ability to work in a team environment.

Job Brief

QwikSkills is seeking an extremely knowledgeable Azure Cloud Engineer with a passion for problem-solving. You will make recommendations and help to create and maintain cloud services for developers that use this infrastructure for their software. You will need great collaboration and communication skills as you will spend a large part of your role interacting with developers and non-technical stakeholders.

Who We Are

QwikSkills is a one-stop platform to learn & practice hands-on cloud skills, cloud certification preparation and practice needs. We offer affordable world-class online certification practice tests and hands-on cloud labs for individuals as well as teams for AWS, Google Cloud, Azure, VMware etc.

As an Azure Cloud Engineer, your responsibilities include:-

• Developing and deploying Cloud solutions in collaboration with the cloud team.
• Managing and maintaining Cloud Labs portfolio.
• Creating, debugging, testing, and documenting Cloud Labs. 
• Identifying, analysing, and resolving Cloud infrastructure vulnerabilities and application deployment issues.
• Regularly reviewing existing systems and making recommendations for improvements.
• Generating curriculum for technical training.
• Working with the internal team to design, own, and deliver advanced training courses.
• Handling a group of 50-100 mentees/students and constantly guiding them through the course curriculum.

What We Are Looking for, in a Candidate

• Energy and enthusiasm to work in a fast-paced start-up culture
• Valuable degree in Computer Science or other technical discipline or equivalent
• Good understanding of the various Azure services and how they work together
• Superior programming knowledge, Python needed
• Good creativity and ideas for creating new Lab content that is engaging, relevant, and useful for the learners
• Good understanding of finding quality content for Labs Doc Creation
• Demonstrable problem-solving skills and logical thinking techniques, and have excellent attention to detail
• Excellent teamwork/collaboration skills
• Effective time management skills
• Proven work experience in a similar role

Fringe Benefits of Working with Us

• Assured winsome compensation
• An inclusive team of like-minded professionals
• An energetic and positive working space
• Collateral creative freedom
• Personal and professional development
• A major scope for career progression

• Technical lead for the delivery of enterprise-scale Power BI tabular datasets
• Hands-on experience designing large (25GB+) BI semantic models
• Knowledge of tabular (VertiPaq) modeling best practices
• Expert in tuning in-memory models for optimal performance
• Experience in building Power BI Composite models
• Familiar with advanced modeling concepts (i.e., RLS, incremental refresh, etc.)
• Knowledge of Power BI deployment pipelines
• Familiar with data warehouse design (dimensional star) principles
• Excellent technical skills in SQL, DAX, M Query
• Skilled with DAX Studio, Tabular Editor, ALM Toolkit, and Visual Studio (SSDT)
• Experience with Snowflake a plus
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