Customer Success Manager (No-Code)

Roles and Responsibilities

Experience – Should have 2 to 3 Year work experience

Visa Processing: Utilize your expertise in visa handling to efficiently manage the end-to-end visa application process for our B2C clients. This includes understanding client requirements, preparing necessary documentation, and submitting online visa applications.

Online Visa Queries: Respond promptly and accurately to online visa inquiries from clients and team members. Provide clear and concise information about visa processes, requirements, and timelines.

Online Form Filling: Demonstrate proficiency in filling online visa application forms for different countries, ensuring accuracy and compliance with the respective authorities' guidelines.

Communication: Possess above-average communication skills to effectively interact with clients, authorities, and internal teams. Maintain clear and professional communication throughout the visa application process.

Collaboration: Be a proactive team player, collaborating with colleagues to streamline visa processes, share knowledge, and address challenges collectively.

Payment – Timely update payment on system

If any customer visits to site, need to explain them about the Project and Amenities. Should show them the available Plots, Flats & Villas. 

Develop and maintain strong customer relationships.

Identify new sales opportunities and potential clients.

Keep up-to-date with industry trends and competitor activities.

Salary: Upto 50,000 per month

Experience: 2-5 years

About Us:

Excelohunt Infotech is a dynamic and innovative IT company dedicated to providing personalized, top-tier impactful, and engaging email campaigns to help businesses thrive in today's digital landscape. Our approach focuses on building meaningful connections between brands and customers, fostering engagement, and long-term success. We operate in 26+ countries, leveraging our global presence to deliver cutting-edge solutions to our clients.

Job Description:

We are seeking a dynamic and experienced Email Marketing Specialist to join our team. The ideal candidate should demonstrate proficiency in planning, executing, and optimizing email marketing campaigns, specifically in E-commerce and Cold email marketing. As an Email Marketing Specialist, you will play a crucial role in enhancing engagement, nurturing leads, extracting contacts, and ultimately contributing to the overall success of our marketing initiatives. The candidate should possess expertise in Email copywriting, have the capability to guide designers in email designing, and be proficient in campaign planning, work/content calendar management, and monthly report analysis.

What We Offer:

• Hybrid work model
• 5 working days
• Opportunity to join a team where you can grow and expand your professional experience
• Competitive compensation
• Working in a creative and enthusiastic international environment
• Professional Atmosphere - Meet creative people

Responsibilities:

1) Project Preparation:

• Collaborate with the sales team to gather requirements for email campaigns.
• Understand the brand, analyze competitors and conduct market research for strategic planning.
• Develop comprehensive project plans and timelines in the form of a content calendar.
• Set up tools, manage email/domain setups, and verify contact information.
• Ensure the integration of email marketing strategies with overall marketing objectives.

2) Campaign Planning:

• Strategize and plan email campaigns based on target audience and marketing goals.
• Segment email lists to deliver personalized and targeted content.
• Analyze data and insights to optimize future email campaigns.

3) Working on Projects:

• Execute end-to-end email marketing campaigns, from creation to deployment.
• Monitor and analyze campaign performance, providing insights for continuous improvement.
• Collaborate with design teams, integrate feedback, and optimize E-commerce flows.
• Oversee end-to-end email campaign management, including copywriting, guiding designer and design implementation.

4)Team Management:

• Lead and manage a collaborative team.
• Delegate tasks based on team members' strengths.
• Provide guidance and support for professional development.
• Foster a positive and productive team environment.

Requirements:

• Graduation/ Diploma is a must.
• 2-5 years experience as an Email Marketing Specialist.
• Strong knowledge of E-commerce and Cold email marketing.
• Hands-on experience with A/B testing for optimization.
• Strong understanding of email marketing tools and platforms such as Mailchimp/Klaviyo/instantly etc.
• Proficiency in real-time analytics, post-campaign analysis, and generating detailed reports.
• Excellent communication and collaboration skills.
• Ability to prioritise tasks, engage in advanced planning, and manage project timelines effectively.
• Expertise in Email copywriting.
• Leadership skills for leading and managing a collaborative team.
• Ability to delegate tasks and provide guidance for team members.
• A positive and supportive approach to foster a productive team environment.
• Detail-oriented with strong organizational skills.
• Ability to manage multiple projects simultaneously.

We are seeking a creative and detail-oriented Graphic Designer to join our digital marketing team. The ideal candidate will have a passion for design, a strong understanding of branding, and a talent for creating visually compelling digital content that engages and converts audiences. You will work closely with our marketing, content, and social media teams to create graphics for web, social media, ads, emails, and other digital platforms.Someone who has the ability to understand what a brand requires and has good skills in video editing too.

Desired Experience

3+ years

Job Description

What You’ll Do

• Design financial systems for scale. Measure, plan, iterate.
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Setup and own the engineering architectures built around event sourcing, application sharding, database sharding, service communication mesh, etc.
• The tech: Go, Google Cloud Spanner, Kafka, Redis

What you bring to the table

• 3+ years of experience. Relevant experience is preferred.
• Knowledge of 2 common programming languages - Java & Node / Rust /Python & Go
• Comfortable in linux command line, AWS or GCP
• Strong unit test and debugging skills
• Great communication skills

Bonus if you have…

• Love building great products and engineering systems from scratch
• Are a Self-starter, Hustler and Curious to Learn
• Have an understanding of fundamental design principles behind a scalable application
• Thrive in an early-stage startup environment with less stability and more ambiguity
• Have an interest in financial products and/or cryptocurrency

• Strong in Vue.js or React.js, HTML, HTML5, DOM(Document Object Model) concepts
•  Must know Nuxt.JS a Vue Framework.
• CSS3, SASS, SCSS, Bootstrap 4, Webpack, Box Modelling, Grid System
• Responsive Design, Cross browser/device development
• Strong knowledge of JavaScript
• OOJS - Object-oriented JavaScript

Job title: Engineering Manager

BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before. 

We are a global company which has consistently doubled in headcount and revenue YoY, with no external investment. We currently are located in 4 countries: London (our HQ), Mexico, India and the US. A total number of 260+ employees (and increasing every day) from 22 different nationalities and with over 25 languages spoken.

We promote an open minded environment and encourage our employees to create their own success story in this high performance environment. 

Location: Bangalore, India

Department: Engineering

Job summary:

We are seeking an Engineering Manager, with experience in developing scalable SaaS applications and leading and managing high performing distributed teams, to join our growing company and be a part of our success story. 

We are looking for an individual with great leadership and team handling skills, strong hands-on experience in software development, and excited to work in a fun and friendly fast paced environment.

Responsibilities and tasks:

• Manage a team (comprising of Software Engineers, Sr. Software Engineers, QA Engineers), including providing technical direction, task allocation, and code reviews.
• Drive technical projects and provide leadership in an innovative and fast-paced environment.
• Owns overall planning, execution, and success of complex technical projects.
• Contribute technically to projects.
• Work closely with the Product Management team to ensure we're building the best products which deliver value to our clients.
• Set up best practices for development, champion their adoption
• Work closely with team to estimate and plan projects in an Agile environment

• Managing customer issues and escalations and tracking the Customer SLAs closely
• Defining/evolving and enforcing relevant software development processes for the Engineering team.
• Ensuring that the team complies to the quality standards
• Active communication and coordination with clients and internal stakeholder
• Motivating, mentoring, and helping your team with developing their careers and provide guidance for performance appraisals
• Participate in hiring different roles required within the team

What You Need to Succeed at BlueOptima: 

• Minimum Bachelor's degree in Computer Science or equivalent with 10- 12 years in the software industry and 3-5 years of experience managing customer facing software development teams.
• Minimum of 5 years of software product development experience, and hands on technical work with full life cycle implementations.
• Experience in Web application development / Hosted solutions
• Comfortable guiding teams in an Agile environment
• Should have worked in cross functional teams (product management, development, QA, sales, customers), should be able understand team dynamics and priorities of each functional stakeholder and work with them to meet project goals
• Should be assertive, proficient in resolving conflicts and gains consensus in cross functional teams
• Adaptable to changing business requirements and priorities
• Experience with continuous integration and continuous delivery pipelines
• Demonstrated ability to recruit, build effective teams and to motivate, direct and coach team members; ability to manage multi-site teams
• Strong Java, Database fundamentals.
• Knowledge of and experience in, maintaining mission critical applications with 24x7 operations, 5 9’s availability (Desirable)
• Knowledge of AWS, Springboot, ReactJS, Postgres (Desirable)

Why join our team?

Culture and Growth:

• Global team with a creative, innovative and welcoming mindset.
• Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
• Freedom to create your own success story in a high performance environment.
• Training programs and Personal Development Plans for each employee

Benefits: 

• 32 days of holidays (this includes public and religious holidays)
• Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed
• Gratuity payments
• Private Medical Insurance provided by the company (Employee + Spouse + 2 Children + 2 Parents)
• 12 Weeks Paid Paternity Leave, 6 months Maternity leave
• Support with childcare costs (50%)
• Work From Home assistance and equipment budget
• Flexible Work from Home policy - 2 days home p/w
• Flexible Work from Long Distance - 4 weeks a year
• International travel opportunities & Global annual meet-up
• High-quality equipment (Ergonomic chairs and 32’ screens)

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.