Customer Success Manager (No-Code)

at Grid

Customer Success Manager (No-Code)

Grid

Company

Home

Customer Success Manager (No-Code)

at Grid

Posted by Shaurya Poddar

2 - 5 yrs

₹6L - ₹10L / yr

Remote, Delhi, Gurugram, Noida, Ghaziabad, Faridabad

Skills

Customer Success

SQL

Customer Relationship Management (CRM)

Responsibilities

Understanding business requirements and processes from our customers for creating digital applications on our internal no-code tool
Converting business processes into technology solutions, designing application flow, database design, and connections.
Create SQL queries for report generation on the platform.
Build visualizations and dashboards based on business KPIs.
Create training documents and videos for our users. Support users in the digital requirements.
Analyze and suggest product and process improvements
Take and track all customer queries and assist them in using the platform
Interface with the product team on feature requirements and improvements

Requirements

At least 2+ years of experience in SQL and implementation of any enterprise platform such as an ERPs etc.
Ability to grasp business processes and create business processes for digitization of operations.
Tech, MCA, BCA, or graduation in any technical field.
Good to have working experience in working on no-code digital solutions or ERPs

Hiring Process

Aptitude test
Technical Interview
Culture Interview

Responsibilities

Understanding business requirements and processes from our customers for creating digital applications on our internal no-code tool
Converting business processes into technology solutions, designing application flow, database design, and connections.
Create SQL queries for report generation on the platform.
Build visualizations and dashboards based on business KPIs.
Create training documents and videos for our users. Support users in the digital requirements.
Analyze and suggest product and process improvements
Take and track all customer queries and assist them in using the platform
Interface with the product team on feature requirements and improvements

Requirements

At least 2+ years of experience in SQL and implementation of any enterprise platform such as an ERPs etc.
Ability to grasp business processes and create business processes for digitization of operations.
Tech, MCA, BCA, or graduation in any technical field.
Good to have working experience in working on no-code digital solutions or ERPs

Hiring Process

Aptitude test
Technical Interview
Culture Interview

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About Grid

Founded :

2017

Type :

Product

Size :

0-20

Stage :

Raised funding

About

Bring your frontline people, processes, and machine together with Grid's IoT enabled no-code operations management platform built for enterprise.

Shaurya Poddar

Connect

Company social profiles

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