Customer Success Manager (No-Code)
at Grid
Customer Success Manager (No-Code) at Grid · Remote, Delhi, Gurugram, Noida, Ghaziabad, Faridabad · 2 - 5 years · ₹6L - ₹10L / yr · Raised funding · Remote friendly · Posted 16 Nov 2021
2 - 5 yrs
₹6L - ₹10L / yr
Remote, Delhi, Gurugram, Noida, Ghaziabad, Faridabad
Skills
Customer Success
SQL
Customer Relationship Management (CRM)
Responsibilities
- Understanding business requirements and processes from our customers for creating digital applications on our internal no-code tool
- Converting business processes into technology solutions, designing application flow, database design, and connections.
- Create SQL queries for report generation on the platform.
- Build visualizations and dashboards based on business KPIs.
- Create training documents and videos for our users. Support users in the digital requirements.
- Analyze and suggest product and process improvements
- Take and track all customer queries and assist them in using the platform
- Interface with the product team on feature requirements and improvements
Requirements
- At least 2+ years of experience in SQL and implementation of any enterprise platform such as an ERPs etc.
- Ability to grasp business processes and create business processes for digitization of operations.
- Tech, MCA, BCA, or graduation in any technical field.
- Good to have working experience in working on no-code digital solutions or ERPs
Hiring Process
- Aptitude test
- Technical Interview
- Culture Interview
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About Grid
Founded :
2017
Type :
Product
Size :
0-20
Stage :
Raised funding
About
Bring your frontline people, processes, and machine together with Grid's IoT enabled no-code operations management platform built for enterprise.
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Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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