Customer Success Manager (No-Code)

sales engineer data center MEP or power science industry electrical systems power destributions

mechanical HVAC Systems or other MEP companies

sales in B2B space in techanical industry

·      Have Knowledge of the UC &/or CC platforms in the market (Chat, Meetings, Video, Phone, Marketplace/API)

·      Having voice and Network knowledge, SaaS experience is nice to have

·      Have solid business acumen and executive presence, able to position UC/CC Communication platform end-to-end

·      Have to experience to work cohesively with customers, Sales Team, and Partners

·      Act as a leader when the situation warrants

Have an understanding of the partner ecosystem, products and applications

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge

Purpose

We are looking for Sr. Laravel Developer. The candidate must have Good level of proficiency in PHP, MySQL, object-oriented JavaScript, HTML5, CSS3, AJAX, XML, JSON required and Write clean PHP code in a timely and scalable way.

Key Responsibilities

• Responsible to Code, Test, Deploy and Scale SaaS-based Products using PHP, MySQL, with Laravel and Lumen MVC framework.
• Can write functional requirement documents and guides others within the project / team.
• Develop, write and implement software programming applications following established architecture standards as well as software development and project management methodologies.
• Integrate / Develop to third-party APIs.
• Write high quality code using the guidelines and effectively debug the code; perform code review of junior members.
• Azure or Aws cloud knowledge is good to have.
• Proficient understanding of code versioning tools, such as SVN, GIT.
• Build and implement web applications and back-end services that integrate with mobile applications.
• Build reusable code and libraries for future use & Optimize application for maximum speed and scalability.
  
  

Skills

• Strong coding experience with Laravel (5.5 and above) and Lumen
• Knowledge of PHP frameworks like CodeIgniter / YII / Zend / Joomla / Drupal etc will be a plus point.
• Strong skills in OOPs PHP, MySQL, CSS, HTML5, jQuery, JavaScript, AJAX, Web Services, JSON.
• Must have used frameworks such as JQuery /Angular/ React JS/Backbone.
• Strong knowledge of design patterns and OOPs concepts.
• Experience with databases like MySQL / MariaDB / Postgres.
• Experience in Source Code Versioning GitHub / GitLab / BitBucket and continuous integration tools like Jenkins.
• Working knowledge of XML / JSON and third-party APIs.
• Good to have skills: knowledge of non-relational databases like MongoDB; Exposure to Varnish, Redis, Elastic Search, Apache Solr.
• Payment processing integration experience in a PCI compliant environment is a plus
  Understanding of web and application security (OWASP)
• Experience in common third-party APIs (Google, Facebook, Twitter, Instagram, etc.)
• Good written and verbal communication with good analytical and multitasking skills
  
  

We are a growth-oriented, dynamic, multi-national startup, so those that are looking for that startup excitement, dynamics, and buzz are here at the right place. Read on -

FrontM (http://www.frontm.com/" target="_blank">www.frontm.com) is an edge AI company with a platform that is redefining how businesses and people in remote and isolated environments (maritime, aviation, mining....) collaborate and drive smart decisions.

Successful candidate will lead the back end architecture working alongside VP of delivery, CTO and CEO

The problem you will be working on:

- Take ownership of AWS cloud infrastructure

- Overlook tech ops with hands-on CI/CD and administration

- Develop Node.js Java and backend system procedures for stability, scale and performance

- Understand FrontM platform roadmap and contribute to planning strategic and tactical capabilities

- Integrate APIs and abstractions for complex requirements

Who you are:

- You are an experienced Cloud Architect and back end developer

- You have experience creating AWS Serverless Lambdas EC2 MongoDB backends

- You have extensive CI/CD and DevOps experience

- You can take ownership of continuous server uptime, maintenance, stability and performance

- You can lead a team of backend developers and architects

- You are a die-hard problem solver and never-say-no person

- You have 10+ years experience

- You are very sound in English language

- You have the ability to initiate and lead teams working with senior management

Additional benefits

- Generous pay package, flexible for the right candidate

- Career development and growth planning

- Entrepreneurial environment that nurtures and promotes innovation

- Multi-national team with an enjoyable culture

We'd love to talk to you if you find this interesting and like to join in on our exciting journey