Cutshort logo
Ecommerce Growth Agency | GGN logo
Client Success Manager
Ecommerce Growth Agency | GGN
Client Success Manager
Unnati's logo

Client Success Manager

at Ecommerce Growth Agency | GGN

Agency job
via Unnati
1 - 5 yrs
₹3L - ₹8L / yr
Delhi, Gurugram, Noida
Skills
Customer Success
Account Management
Brand Management
Branding

Are you looking to work in the ecommerce space? Read on to know more.

 

Our client is a 360-degree boutique firm that provides single-point branding and eCommerce growth consulting to its clients. They have best-in-class professionals with a combined experience of over 40 years in Retail, Textiles, FMCG, Fashion, Consumer Durables and more. They create online brands for their clients through strategies like marketplace management, marketing, social media channels, and analytics that help planning and forecasting.

 

Currently, they are helping businesses from Fashion, Lifestyle and Personal technology to create a unique space in leading marketplaces like Amazon, Flipkart, Myntra, TataCliq etc. With over Rs.100 crores revenue generated through their 10000+ listings, the team is led by passionate entrepreneurs with a mission to simplify the digital market and e-commerce presence for all businesses.

 

As a Client Success Manager, you will be responsible for managing clients’ account end to end, including developing channel strategy, defining targeting, managing creative, setting up campaigns, measuring performance, and deriving insights.

 

What you will do:

  • Taking complete ownership for a portfolio of accounts
  • Understanding the client and their business from a holistic perspective
  • Strategizing and creating a robust plan of action/ roadmap for clients
  • Guiding a team of 2-3 people to work on client’s listings, reviews, account health and day to-day operations
  • Tracking and driving the progress of various projects to ensure timely delivery
  • Being responsible for all regular (and ad hoc) reporting and analysis
  • Onboarding clients on multiple marketplaces by liaising with category managers at respective marketplaces
  • Co-ordinating with various Marketplaces for solving queries and issues regarding the accounts
  • Reviewing every account in the portfolio in complete detail to understand the current level of performance
  • Being accountable for hitting goals and driving sustainable growth
  • Preparing and presenting plans and results to the clients

 

 

What you need to have:

  • Minimum bachelors' degree in any field
  • Strong analytical skills including Microsoft Excel
  • Proactive, Team Player, requires good co-ordination and networking capabilities
  • Good written communication skills and typing speed in English
  • Self-motivated with passion for e-commerce
  • Outstanding client handling & communication skills both written & verbal
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Moshi Moshi
at Moshi Moshi
3 candid answers
Human Resource
Posted by Human Resource
Bengaluru (Bangalore)
2 - 4 yrs
₹5L - ₹7L / yr
Brand Management
Marketing Strategy
Communication Skills

Brand Strategist (Brand Consultancy Team)


About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.


Job Role: Brand Strategist - Brand Consultancy Team

Experience Level: 3+ Years

Location: Bangalore, Karnataka (On-site)



Roles and Responsibilities:

● Define, plan, and execute brand research - primary and secondary.

● Plan & Conduct primary research by way of interviews, site visits, focus groups, etc.

● Plan & Conduct secondary research by way of brand audits and SWOT analyses to assess

strengths, weaknesses, opportunities, and threats.

● Develop brand positioning statements and value propositions that differentiate the company in the marketplace.

● Collaborate with creative teams to develop compelling visual assets, marketing collateral, and brand campaigns.

● Present brand strategies, recommendations, and campaigns

● Stay updated on industry trends, consumer preferences, and emerging technologies to recommend innovative brand strategies and tactics.


Qualifications:

● Bachelor’s degree in Marketing, Communications, or a related field.

● Demonstrable experience as a Brand Strategist, Brand Manager, or similar role with a minimum of 3-4 years in brand development and management.

● Experience in developing and launching successful brand campaigns.

● Strong analytical skills and ability to interpret data, consumer insights, and market research findings.

● Creative thinker with a strategic mindset and a strong understanding of brand identity and positioning.

● Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively.

● Strong leadership and management skills.

● Ability to prioritise and manage multiple projects and deadlines in a fast-paced environment.

● Proficiency in branding tools and software, as well as Google Workspace and project management tools.


Objectives of this role:

● Developing and implementing comprehensive brand strategies that align with the company’s objectives and target audience preferences.

● Conducting branding focused market research and analysis to identify trends, competitive insights, including conducting primary research to understand consumer behaviours that inform brand positioning.

● Defining brand elements, including brand architecture, messaging, value proposition, positioning, tagline, voice, and tone, to ensure consistency across all channels.

● Aiding design & content teams in properly understanding and implementing finalised strategies

● Collaborating with cross-functional teams, including marketing, PR, and web to integrate brand strategies into ongoing initiatives.

● Project ownership, coordination, and client management on key accounts.

Read more
Talent Pro
Pune
7 - 10 yrs
₹30L - ₹45L / yr
Brand Management

Strong Brand Marketing Manager profiles, with experience with well-known B2C brands

Mandatory (Experience 1): Must have total 6+ YOE, and recent 3+ years working in end-to-end Brand Marketing (including Brand building, positioning, & brand strategy)

Mandatory (Experience 2): Must have strong hands-on experience in Brand Marketing for a Top / well-known B2C or Fintech brands

Mandatory (Core Skills): Must possess creative thinking, strong project management skills, and be execution-focused; should have managed brand campaigns including creative development, production, social content, media planning, and buying..

Mandatory (Education): Candidates from Top college like IIMs, ISB, MICA, VGSOM-IIT Kharagpur, IIT etc (Note: College can be ignored if candidate is from unicorn companies like Bharatpe, Unilever, Reliance, Groww etc)

Mandatory (Company): Well-know B2C Brands in FMCG, Fintech, BFSI, Consumer Tech, or Lifestyle brands.

Read more
Indian MNC consumer goods into health, wellness, beauty
Indian MNC consumer goods into health, wellness, beauty
Agency job
via Qrata by Blessy Fernandes
Mumbai
3 - 5 yrs
₹15L - ₹18L / yr
Branding
Brand Management

Key Deliverables of the Role

  • Define and execute innovation pipeline for the brand – knowing the stage Gate process
  • Conceptualizing & launching new products – have past successes in conceptualizing a brand from scratch / repositioning etc.
  • Responsible for driving and delivering business results on the brand
  • Identify opportunities for the brand to grow which involves forecasting consumer insights and any opportunities and/or threats emerging from the competitive or technology landscape.
  • Custodian of data for the portfolio; Analyse & Publish analytics for relevant categories/brand to aid critical brand decision making
  • Work with activation and creative agencies on aspects like artwork, adaptations, in-store activations etc.

Knowledge, Skills & Competencies

  • Category Management
  • Understanding of Marketing Communication Development and Assessment
  • Strong Analytical Skills
  • Knowledge of Business & Financial Analysis

·        Consumer centricity

·        Excellent Communication Skills

Read more
A Financial services startup
A Financial services startup
Agency job
via Qrata by Prajakta Kulkarni
Pune
5 - 13 yrs
₹25L - ₹70L / yr
Brand Management
Brand Manager
Brand Strategy
Branding
Marketing
- Define the brand value proposition and brand strategy

- Own the measurement of the brand and associated KPIs

- Primary owner to identify consumer insights and reasons for brand preference for OneCard/OneScore and category linked insights

- Refine the external voice and expand public presence of the brand

- Drive brand consistency across written text, voice/verbal communication, visual communication and content

- Define tonality, style guides, brand guidelines, brand vision and value proposition for short as well as long term

- Managing the budget for advertising and promotional items

- Driving NPS, CSAT and other surveys and deriving insights from these surveys

- Conduct competitive consumer insight linked primary and secondary research
Read more
D2C company into fresh produce
D2C company into fresh produce
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
8 - 16 yrs
₹30L - ₹55L / yr
Brand Management
Digital Marketing
In this role, you will be a critical leader in the company’s growth story.

You will be the
‘Voice of Consumer’ - bringing in consumer insights and shaping cross functional decisions by partnering closely with leaders in Marketing, Product, Engineering, Sales and Customer Experience in addition to working with the leadership team and founders. As we’re scaling
our go-to-market and marketing efforts pan-India, we’re looking for a passionate, experienced, and customer-focussed leader to build and grow a team dedicated to building and scaling the brand.

You will be heading the Brand Marketing function at for the company. Lead teams across Brand (Traditional + Digital), Media, Social, Marketing Research, Creative & Content and Partnerships/Collaborations.

Position based out of Bangalore

Job description:
● Own the Brand vision - Develop strategy for establishing and scaling the brand pan-India - multicultural, multilingual context
● Translate strategy into actionable goals in close collaboration with Product, Marketing, Strategy, Category and other cross-functional teams
● Lead the transformation of the organisation into a consumer-driven company reflecting in culture, systems and processes
● Translate brand elements into plans and go-to-market strategies
● Oversee new and ongoing marketing and advertising activities across cities
● Create the quarterly and annual plan, propose options and help prioritise the same with the leadership team; secure resourcing and ensure budget vs. actual compliance on spending, input, lead, and outcome metrics
● Develop and manage a fit-for-course agency network and an in-house team to ensure effective and efficient execution of the Brand Strategy

Successful applicant:
● Should have 8-10 years of experience leading Brand Strategy and Development for a mid-to-large brand in consumer space (category agnostic). Prior experience only in a agency will be considered too
● Proven track record of helping scale up digital marketing in a start-up environment and/or relevant work experience
● A start-up mentality and ability to flex in a fast-paced and dynamic environment.

What’s on offer:
● Lead the Brand building for a D2C brand in a never-before-done category
● To be at the centre of action in scaling the brand across the country successfully
Read more
Disruptive Digital Healthcare Platform
Disruptive Digital Healthcare Platform
Agency job
via Unnati by Veena Salian
Bengaluru (Bangalore)
5 - 7 yrs
₹18L - ₹25L / yr
Marketing
Branding
Healthcare
Brand Management
Digital media
+2 more
Are you a high-performing, collaborative, results-oriented and technologically savvy person who is keen on Supply chain in the digital industry? Then this highly visible role is for you!

Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
 
As a Deputy Manager-Brand Marketing, some of your key responsibilities will include conducting consumer and market research and designing a research-based brand strategy.
 
What you will do:
  • Identifying how our brand is currently positioned in the market.
  • Developing and executing marketing campaigns aimed at communicating our brand message.
  • Communicating our brand personality internally and aligning different teams towards common goal.
  • Leading marketing team members through campaigns.
  • Measuring and reporting on success of marketing campaigns.
  • Anticipating consumer trends and keeping brand up to date.
  • Creating brand advocates and running referral campaigns.
  • Driving consumer engagement and retention while managing LTV.

 

 

What you need to have:
  • MBA from Tier-1 B-Schools
  • Expertise in running ATL / BTL led marketing campaigns.
  • Media planning and buying
  • Good know how of the digital eco-system, managing geo-targeted or pan national campaigns as and when required.
  • Creative development and agency management
  • A go-getter with ownership and commitment
  • Strong communication and interpersonal skills. Especially the ability to work cross-departments to achieve results.
Read more
K12 Techno Services
at K12 Techno Services
1 video
7 recruiters
Samrat  Bose
Posted by Samrat Bose
Bengaluru (Bangalore)
4 - 9 yrs
₹10L - ₹12L / yr
Art director
Illustration
Graphic Designing
Above The Line Marketing (ATL)
Below The Line Marketing (BTL)
+2 more

Designation: Art Director


Department:
Brand Marketing


Location:
Bangalore


Qualification:
Bachelor’s degree in graphic design, art, or similar discipline


Experience:
4+ years of relevant experience in creative roles at Ad agency, with an understanding of creative development and production.


Responsibilities:

  1. Collaborate, brainstorm, and strategize with teams for a wide range of materials – be in ATL, BTL, internal, corporate or brand communication
  2. Translate strategic direction into high-quality design within an established brand identity
  3. Develop concepts by hand or with software, and execute original content determining ideal usage of colour, text, font style, imagery, and layout
  4. Use trend intelligence and an understanding of the current and historical business and market to design and execute specific classifications
  5. Develop innovative marketing experiences that help tell meaningful stories, which connect to users and communities to drive awareness and viewership of the brand.
  6. Graphic and Layout design, End to End development of the set.
  7. Create tailored content and conversations across each channel for total ecosystem engagement.
  8. Effectively build and manage relationships with internal stakeholders, as well as talent.
  9. Read, review and design content to identify the right content for videos.
  10. Supervise projects, timelines and manage deadlines

 

Skills:  

  1. Exceptional creativity and innovative design skills
  2. Experience with design software, including Illustrator, InDesign, Photoshop, etc.
  3. Proven experience with graphic design, with a strong portfolio of work
  4. Excellent communication and presentation skills
  5. Organizational and time-management skills for meeting deadlines in a fast-paced environment
  6. Hands-on knowledge in creative skills like content, layout design, graphic design,
  7. Excellent verbal and written skills and confident communication skills..

 

Salary: Upto 12LPA (Negotiable)

 

IMMEDIATE JOINING PREFERRED!

Read more
Fast Growing Ethnic Wear Brand
Fast Growing Ethnic Wear Brand
Agency job
via Unnati by Gayatri Joshi
NCR (Delhi | Gurgaon | Noida)
10 - 15 yrs
₹15L - ₹18L / yr
Branding
Brand Management
Marketing
Search Engine Optimization (SEO)
Social media management
+5 more
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
 
As a Brand Manager, you will be working on the end to end brand and design strategy of the company spanning from Website (UI/UX) design to product packaging to internal branding.
 
What you will do:
  • Ideating and executing an overall brand strategy and tone of voice to drive engagement.
  • Developing brand awareness and generating inbound traffic.
  • Defining the brand pillars and narrative for the brand, working closely with the leadership of the company.
  • Coordinating with external agencies & internal teams to prepare creative briefs and media plans for campaigns while ensuring that brand guidelines are effectively followed.
  • Ensuring all content is on-brand, consistent in terms of style, quality and tone of voice, and is also optimized for search and social promotions.
  • Using a brand publisher mindset to create content our customer base is looking for and then to optimizing the path to conversion.
  • Leading a team, setting goals and tuning them to give their best performance.
  • Being accountable for all content marketing initiatives to drive traffic, engagement, leads, that deliver sales and customer retention.
  • Devising an effective content strategy and identify various marketing avenues to leverage said content to meet business objectives.
  • Identifying customers' needs and gaps in our narrative/ content strategy and recommend new ideas.
  • Collaborating across functions and silos to deliver an effective content marketing strategy and editorial plan to meet the business objectives at the lowest possible cost
  • Managing Editorial requirements includng basic SEO understanding, content categorization and structure, content development, distribution and measurement.
  • Developing and managing editorial calendar and organization workflows.
  • Leveraging all supporting social channels including Facebook, Instagram, LinkedIn, Twitter, Youtube etc. for content distribution. The person must understand the best practices of the main social media channels, which content and approaches work on each, and why.
  • Managing Social Media Execution: End to end social media execution, optimisation and reporting.
  • Managing day-to-day operations including conceptualising the social media calendar, coordinating with the designers, tweets, status updates, comments, issue resolution of customers, planning promotions & contests, etc.
  • Partnering with Influencers/ KOL's and other Production houses for brand collaborations.
  • Running facebook ads such as campaigns, web conversion ads etc . Planning offline marketing campaigns & Influencer activities



What you need to have:
  • Hands on experience, working on new age brands/ social channels preferably in digital-first app-based businesses.
  • Passionate about people, culture, brands and storying telling
  • Excellent verbal and written English communication skills
  • Excellent understanding of social media platforms
  • Ability to analyze data related to traffic, conversions
  • Delivering high quality work while meeting deadlines
  • Desire to work in a fast-paced start-up environment
  • Comfortable with all forms of content - videos, photoshoots, editing softwares etc.
  • A keen internist in psychology would be a great plus.
  • Adept at handling people and external agencies.
QUALIFICATION AND EXPERIENCE
  • Masters in Marketing, Branding or equivalent. Additional Certifications will be a plus
  • Professional Degree in a relevant field will be a plus
  • Minimum 10 years of experience preferably in a B2C product based company
Read more
Lowest brokerage fee in Stock market Industry. (AB1)
Lowest brokerage fee in Stock market Industry. (AB1)
Agency job
via Multi Recruit by Chandrala P
Bengaluru (Bangalore)
2 - 4 yrs
₹5L - ₹7L / yr
Branding
Merchandising
AB Linkedin page
Write- Up
Tech Talk
+3 more
  • Identify and sign up with influencers in the digital platforms to increase brand reach through content
  • content planning, strategy to improve brand engagement in the social media
  • tie-up with brands ( co-branding) for amplifying brand reach and building ROI ( generate leads)
  • work closely with the PR agency to monitor and enhance the brand engagement in the print/ digital platforms through paid and organic methods
  • Handling AB LinkedIn page to run engaging write up, videos, tech talk, industry snippets to develop and build a business audience in LinkedIn
  • Outstanding project management skills
  • Strong analytical ability – analyze data, develop insight
  •  
  •  
Read more
PAVONIAN SOLUTIONS PRIVATE LIMITED
Daniel Cox
Posted by Daniel Cox
Remote, Chennai
3 - 5 yrs
₹2L - ₹5L / yr
Strategist
Branding
Brand Management
Market Research
Marketing Strategy
+17 more

We are looking for a skilled and solutions-oriented Brand Strategist with a strong analytical mind to craft compelling brand stories and strategies that deliver results. The Brand Strategist's responsibilities include conducting extensive research, analyzing findings, making recommendations, presenting to clients and briefing creatives. You should be a strategic thinker with a knack for uncovering consumer insights that inform strategy development.

The ideal candidate should be open-minded and passionate about creating holistic brand experiences. Ultimately, the outstanding Brand Strategist should have strong research skills, an analytical mindset and be an excellent storyteller.

 

Brand Strategist Responsibilities:

 

  • Conducting extensive primary and secondary research.
  • Staying up-to-date on consumer research and market trends.
  • Analyzing research, data and trends.
  • Creating competitive reviews and situational analyses.
  • Identifying insights, challenges and opportunities.
  • Developing brand architecture, positioning and strategy.
  • Writing compelling brand stories.
  • Meeting and presenting to clients.
  • Briefing and collaborating with creative teams.
  • Leading ideation and brainstorming sessions.

Brand Strategist Requirements:

 

  • Degree in business, marketing, branding, communication or related field required.
  • Previous experience as a brand strategist or similar role.
  • Excellent communication skills, both verbal and written.
  • Experience leading client meetings.
  • Analytical and problem-solving mindset.
  • Creative and compelling storyteller.
  • Strong research skills.
  • Strategic thinker.
  • Excellent presentation skills.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos