Technical Lead- NOC

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Job Title : Backend Developer (.NET Core)

Experience : 2 to 5 Years

Work Environment :

• Hybrid model : Minimum 3 days/week from office
• Office Location : Hauz Khas, Delhi
• Flexible working hours based on project needs

Job Summary :

We are looking for a skilled and motivated Backend Developer with 2–5 years of experience, proficient in .NET Core and experienced with cloud platforms (AWS preferred or Azure).

You will be responsible for building scalable backend services and RESTful APIs, integrating with cloud components, and ensuring robust data handling.

Key Responsibilities :

• Design, develop, and maintain robust backend systems using .NET Core 6 or above.
• Develop and manage Web APIs for frontend and third-party integrations.
• Work with cloud infrastructure (preferably AWS: Lambda, EventBridge, SQS, CloudWatch, S3; or Azure: AppService, Functions, AzureSQL, EventHub, Blob Storage).
• Work with databases such as SQL Server, PostgreSQL, and tools like PGAdmin.
• Utilize Entity Framework Core, Dapper, or equivalent ORM tools.
• Collaborate using Git or TFS for version control.
• Develop, debug, and maintain code in Visual Studio.
• Write optimized and scalable SQL queries and stored procedures.
• Participate in code reviews and maintain high code quality.

Required Skills :

• Proficient in .NET Core 6+.
• Experience with RESTful API development.
• Strong command of SQL and relational databases.
• Familiarity with cloud platforms (AWS preferred, Azure acceptable).
• Good understanding of Git/TFS.
• Hands-on experience with tools like Visual Studio, SQL Server, PGAdmin.
• ORM experience with Entity Framework Core, Dapper, or similar.

Nice to Have :

• Exposure to asynchronous processing or event-driven architecture.
• Experience working with Cursor-based data fetching or streaming.

Video Editor@Indiverse

Location: Bangalore, India

Company: Indiverse Entertainment Pvt Ltd

About Us:

Indiverse is a premium factual movie studio known for creating high-quality, non-fiction entertainment that captivates audiences worldwide. We are committed to bringing compelling stories to life through cinematic excellence, and we're looking for a talented and passionate Video Editor to join our dynamic team.

If you’re a skilled storyteller with a keen eye for detail and creativity, we’d love to hear from you. The ideal candidate will have experience in video editing and a solid understanding of non-fiction/factual entertainment films.

Key Responsibilities:

• Video Editing: Edit video footage into high-quality content for various platforms.
• YouTube and Other Socials: Create engaging content for YouTube and other Social Media channels. Organize and execute social media content calendar and plan. 
• Collaboration: Work closely with the creative team to align with project goals and vision.
• Brand Consistency: Ensure content adheres to brand guidelines and project specifications.
• Project Management: Manage multiple projects simultaneously and ensure deadlines are met.
• Creative Input: Contribute creative ideas to enhance the final output and overall storytelling.
• Asset Management: Oversee the management and organization of video assets.

Areas of Focus:

• Promos/Trailers: Create promotional content including pitch promos and theatrical trailers. Edit engaging moments to create compelling previews for a wide audience.
• 
  
• Film Editing: Handle all aspects of the film editing process, including receiving briefs, assembling raw footage, syncing audio, and creating initial rough cuts. Refine the content to ensure a logical flow and smooth narrative.
• 
  
• YouTube Content: Create and edit long-form and episodic content for YouTube, shaping raw footage into clear, engaging narratives. Manage the full workflow from assembling footage and syncing audio to delivering polished edits optimised for viewer retention.
• 
  
• Social Media: Produce short-form content such as reels, shorts, teasers, and behind-the-scenes edits. Adapt videos for multiple platforms and aspect ratios, add captions and light graphics, and optimize pacing for reach and engagement while maintaining brand consistency.

Requirements:

• Minimum 2 years of professional video editing experience.
• Proficiency in Adobe Premiere Pro, Photoshop, Lightroom, and DaVinci Resolve.
• Excellent communication and collaboration skills.
• Strong attention to detail, creative problem-solving, and ability to deliver quick turnaround.
• Ability to work effectively in a fast-paced environment and meet deadlines.
• Previous work on YouTube is a must.

Why Join Indiverse?

• Be part of a forward-thinking studio working on innovative and impactful non-fiction films.
• Collaborate with a creative and passionate team.
• Opportunity to grow and work on diverse and challenging projects.

If you are passionate about storytelling and ready to take on exciting new challenges in the world of factual entertainment, we’d love to hear from you! Apply now and join the Indiverse team!

We are looking out for an iOS Developer to join the Mobile team to take end to end ownership of our iOS Consumer App. We are looking out for someone who speaks fluent Swift and loves shipping and building beautiful, maintainable and scalable apps.

Requirements:

• You have 2-6 years of experience working with Swift and Objective-C whenever you encounter the pitfalls of Swift.
• Familiarity with MVC, MVP, MVVM and VIPER architectures.
• You have worked on 2-3 production apps with MAU's in the range of 25K+.
• You love getting your hands dirty and are dealing with legacy parts of the code bases.
• You have experience building projects from scratch as well as building on top of existing code bases.
• You have handled complex views ranging from Form Heavy views to Animation Heavy views.
• You have a strong bias towards action.

Good to have:

• Experience dealing with Location Data along with Mapping interfaces like Google Maps, Map Box or MapMyIndia.
• Experience implementing CI/CD, Automated Tests and Unit Testing.
• Experience with RxSwift, Alamofire, Kingfisher, Lottie, SwiftyBeaver, Firebase SDK, Clevertap SDK and ObjectMapper.
• Implementing designs w. r. t HCI guidelines.

About Company

With a rich legacy of 40 years in fostering world-class academic excellence and over 100,000 alumni across the globe, our client is one of the premier institutions of higher learning in India offering Undergraduate, Postgraduate, Diploma, and Ph.D. programmes.

Uniquely positioned as one of the first universities across the world that offer the highest standard of professional education ingrained with the postulates of peace studies, the university enables an inclusive culture of dignity, fairness, and respect amongst its students, grooming them into future-ready, responsible citizens of the world.

About the role

• Provide Strategic Vision for University to define medium- and long-term Human Resource direction and priorities.

• Lead on developing, communicating and successfully delivering the University’s HR strategy, including inspiring continuous performance improvement

• Build a dynamic and forward-looking approach to the University’s HR capability development with strong intellectual leadership, understanding and harnessing the University’s comprehensive subject range, in the context of a best HR practices.

• Ensure operational excellence and sustainability.

Roles & responsibilities

Strategic

• Devise HR strategies aligned to University’s vision and mission

• Establish HR roadmap aligned to HR strategies

• Play key role in facilitating the change across organization

• Advice and guide management on strategic alignment require with the growth of University.

• Establish framework which is sustainable, scalable in all areas of HR function

• Designing and executing all the HR policies and procedures of the University.

• Focus on employee capability building through - Conducting the training need analysis (initially nonteaching and later FDP’s for teaching staff).

Research Development

• Create activities around employee engagement and career progression

• Facilitate going forward leadership development, succession planning, High potential development program etc…

• Develop result oriented Performance Management System (Yearly appraisal and competency mapping at each level).

Financial and Budget

• Propose HR Budget and financial strategies focusing employee engagement

• Ensure the budget is used in the best possible way and is adding value as ROI

• Incorporate in the budget provisions leading to “Employer of Choice”

Collaborations

• Be employee advocate & champion within all the institutions under the umbrella of University

• Represent University on professional bodies of repute helpful in further branding university

Operational

• Create activities around employee engagement and career progression

• Conducting HR Audit of all HR processes periodically.

• Create HR dashboard showcasing HR performance to management on monthly basis

• Develop the training calendar and execute the training programs as per the TNA.

• Develop the employee welfare schemes.

• Design employee engagement activities.

• Design HR manual and employee handbook.

• Develop through induction and ensure each new joinee is gone through the induction process.

• Develop result oriented Performance Management System (Yearly appraisal and competency mapping at each level).

• Develop various incentive schemes for the employees.

• Participate and take responsibility during social initiative programs

• Compensation & Benefit Management

• Statutory & Regulatory Compliances Management

• Employee Grievances handling and satisfactory resolution

External Representation

• Represent Institute in various professional bodies, conferences and seminars in order to increase project the image of best employer and the institute’s visibility at the regional and international levels

• Remain abreast of the best practices in the field of Human Resources

Requirements

Minimum Qualification & Experience

• MBA from ISB/institute of repute

• 15 to 20 years of experience in Human Resource, preferable from education sector (Female candidates preferred)

Substantial leadership and management experience

• The personal characteristics to have a substantial experience and a successful record of senior leadership at corporate level in a large and complex organisation.

• Evidence of developing, communicating and executing a vision and strategy in a complex organisation, Proven Transformation Leadership in a sizeable organisation

• Demonstrated personal leadership of creating new benchmark of performance and have proven record of performance improvement and change at an organisational level;

• Financial acumen and experience, and commercial awareness, which demonstrate the ability to strategically manage, optimise and be accountable for the management of resources

• A proven track record of developing leaders and leadership teams, and the ability to work effectively with those teams;

• A commitment to the highest standards of governance, experience of working effectively with governing bodies or boards and external members, and the ability to operate confidently and effectively in an externally regulated environment

Intellectual credibility

• A high level of intellectual credibility, with a strong academic or other intellectual profile, in order to lead, engage with, and gain the respect of staff, demonstrating curiosity and interest in the broad range of HR disciplines.

Personal attributes and style

• A strong commitment to university and its vision, ambitions, and values

• The ability and confidence to lead and work effectively with an experienced and capable senior leadership team, empowering leaders at all levels to deliver the Division’s ambitions;

• The ability to relate to and communicate effectively with staff at all levels in the Division, engaging them with the University’s vision and plans; n

• A personal commitment to and record in effective and respectful partnership working across all staff groups;

• Sound judgement and the ability and courage to make difficult but informed decisions, including on challenging issues;

• Exceptional personal and public communication and relations

MySQL Database Developer

Strong development knowledge in DB Design & development with 6+ Years’ to 10 Years experience (MySQL DB) – Mandatory

Strong hands on writing complex PGSQL, procedure and Functions & prevent blocking and Deadlocks

Conduct SQL objects code review & Performance tuning(Mandatory)

having hands on Microsoft SQL and Postgres DB is anadvantage.

Strong knowledge in RDBMS and NoSQL Concept with strong logical thinking and solutions

Expert in transaction databases (OLTP) and ACID property with handling large scale application databases

Job Title : Business Development Associate

Location : Gurgaon

Working : Work from office (WFO )

Industry : Ed Tech

Functional Area : INSIDE SALES

Shift: Day Shift / Night Shift ( optional )

Roles & Responsibilities :

The sales Representative at PlanetSpark will be responsible for assisting and guiding the right offering/course to the consumers and getting them to purchase the right learning course.

Responsibilities:

● Understanding the offerings for the students and guiding them throughout the process to choose the right option for them

● Initiating phone conversations with parents who complete the demo classes for their kids.

● Intensely following up with the prospects and closing the sales within the sales cycle.

● Diligently communicating and priming the lead through channels like email, and calls.

● Ensuring accurate and proper record-keeping of call information in electronic and digital format.

● Achieving the monthly targets while completing all the input metrics targets,

Hiring Criteria

Training Period :- 21,428. ( Stipend +Incentive)

Salary Range : (CTC) - 6,50,400/-

Skill Required - Excellent Communication

Exp Required : 6Months -2 Years ( fresher also welcome)

Minimum Education : Graduation

2018,2019,2020,2021,2022,2023

Important Criteria -

Willing to work 5 days a week.

Willing to work in a Start-up (High Intensive learning and Rapid

Growing atmosphere)

Job Location – Gurgaon