Technical Lead- NOC

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

About Evatt AI

Evatt AI is a scale‑up on a mission to make advanced legal reasoning and document understanding accessible through natural language. Over the past two years we’ve combined vector search and large language models to give lawyers instant access to case law and legislation. We’re entering a new expansion phase: building an all‑in‑one legal workplace platform that unifies a searchable casebase (like AustLII/Jade.io), agentic workflows, practice management tools and Microsoft Word integrations—delivering the AI assistance analogous to Harvey with the casebase power of Lexis AI+. To achieve this, we’re growing our development team in Bangalore and seeking a Head of Engineering who can own the technical vision and build out our team in India.

Role: Sales/Business Development

Exp: 7 - 12 Years

CTC: up to 20 LPA

Location: Bangalore

Working Days: 5

🔹 Ideal Candidate Profile

• 7+ years of experience in B2B/enterprise sales within the packaging industry.
• Experience of curating multi million dollar pipelines and closing targets at close to 20 % closure rates.
• Ready to travel and be with the client at all stages on engagement - Initiation , Trials and closures
• Ability to bring industry experience and networks to get quick wins within the first few months
• Ready to hustle from lead to closure stage of engagement
• Well-networked, with a strong reputation and established relationships with decision-makers in key sectors.
• Excellent communication, negotiation, and presentation skills.
• Deep understanding of packaging solutions, materials, manufacturing, and industry trends.
• Techno-commercial mindset with the ability to bridge client needs and internal capabilities.
• Comfortable with CRM systems, data-driven reporting, and collaborative team culture.

• Website and software application designing, building, or maintaining.
• Using scripting or authoring languages, management tools, content creation tools, applications, and digital media.
• Determining user needs by analyzing technical requirements.
• Bachelor's degree in web development or related field, or relevant experience.
• Solid knowledge and experience in programming applications.
• Proficient in JavaScript, HTML, CSS, Angular.
• Proficient in Web development.
• Should have 4 years of experience in web development.
• Solid ability in both written and verbal communication.
• Knowledge of programming language and technical terminology.
• Able to develop ideas and processes and clearly express them.
• Able to solve complex problems.

Company Description : Livewire Events and Promos, is widely recognized as a complete events & btl solutions factory. It’s a team of young, creative and dynamic professionals that strive to create a better experience for clients everyday. With a vast experience in the field of Events, Entertainment and Activations, Livewire Events & Promos has emerged as a prominent Event management company over the years. Recently to be ranked amongst India’s Top 50 experiential companies by BW Applause magazine in 2016.

 Our Clientele includes corporates from IT / ITES , Media , Telecom & Manufacturing industries. With over 16+ Years of experience across segments , we are known for Our versatility and Delivery .We are always on the look out for like minded people with a passion for excellence. 

Website: www.livewireexperience.com

Job Position: Executive – Business Development

Location: Pune

Job Profile:

• Lead Generation through cold calls
• Telecalling to identify the right contact in companies
• Data Mapping as per target markets for new business development
• Open Doors with Potential clients through constant follow up
• Entry level & Introductory Meetings with potential clients
• Constantly build Data base of clients & Corporates as per the companies requirements
• Daily Report preparation
• Chase a revenue target as decided by the organization