Cutshort logo
Quick Dry Cleaning Software logo
Customer Success Manager
Quick Dry Cleaning Software's logo

Customer Success Manager

Vivek Saini's profile picture
Posted by Vivek Saini
1 - 2 yrs
₹1.8L - ₹2.5L / yr
Delhi, Gurugram, Noida
Skills
Customer Success
Account Management
Customer Retention
Process management
Effective communication
Problem solving
Analytical Skills
Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.

● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.

● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.

What are we looking for?
Attitude 
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics

What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future

What you can expect in the next 12 months

Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.

Within 3 months

- You should be able to manage the portfolio assigned with some
dependencies on your peers.

- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.

Within 6 months

- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.

Within 12 months

- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About Quick Dry Cleaning Software

Founded :
2010
Type :
Product
Size :
20-100
Stage :
Profitable
About

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

  • Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
  • Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
  • Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

 

Our impact so far

  • 3 Billion garments processed through QDC Dry Cleaning Cloud
  • 47 countries
  • 1000+ Paid subscribers
  • 5000+ Users
  • All this could be achieved with a nimble team of 20 from our single office in Noida

 

Why join QDC?

  • Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
  • Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
  • Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
  • Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

 

Read more
Company video
Quick Dry Cleaning Software's video section
Quick Dry Cleaning Software's video section
Connect with the team
Profile picture
Rachit Ahuja
Profile picture
Vivek Saini
Company social profiles
blogtwitterfacebook

Similar jobs

The world’s leading image  editing AI software, to capture
The world’s leading image editing AI software, to capture
Agency job
via Qrata by Rayal Rajan
Gurugram
6 - 10 yrs
₹30L - ₹40L / yr
skill iconJava
skill iconPython
Data Structures
Algorithms

ABOUT Company

We are changing the way cataloging is done across the Globe. Our vision is to empower the smallest of sellers, situated in the farthest of corners, to create superior product images and videos, without the need for any external professional help. Imagine 30M+ merchants shooting Product Images or Videos using their Smartphones, and then choosing Filters for Amazon, Asos, Airbnb, Doordash, etc to instantly compose High-Quality "tuned-in" product visuals, instantly. They have built the world’s leading image editing AI software, to capture and process beautiful product images for online selling. We are also fortunate and proud to be backed by the biggest names in the investment community including the likes of Accel Partners, Angellist and prominent Founders and Internet company operators, who believe that there is an intelligent and efficient way of doing Digital Production than how the world operates currently.

About the Role

We are looking for builders of the 1st order. You should get a rush from creating things from scratch and take pleasure in watching users try to tear them apart through sheer volume and strange, unthinkable use cases. And when it breaks, you are to  — make everything smooth, secure, and stronger than ever! If you inhale resilience and exhale code, apply now!

You will work closely with Product and AI Research to build features, tools, and scalable architecture As with any startup, responsibilities will vary frequently. You’ll wear multiple hats, and work across many different technologies, might talk to clients directly, and have an active say in the direction of our product. We want someone who is passionate about this type of environment!

What you’ll do

  • You will manage a team of Software Engineers distributed under Tech Leads.
  • You will collaborate closely with other engineers of the team and lend your help in your areas of expertise.
  • You will manage a scale of Millions of Images processed everyday through Computer Vision algorithms running in the backend.
  • Build microservices to support new functionality.
  • Bind our front and back end services together.
  • Deliver maintainable and high-quality code
  • Work in an environment that supports your individual growth.

We are looking for:

  • BTech degree in Computer Science, Engineering, from tier-1 engineering institutes
  • 6+ years of Software Development experience in a product development setup
  • 3+ years of experience leading a team of Software engineers (strict criteria), preferably in a product based startup environment
  • Extremely self-motivated and autonomous.
  • Strong data structures and algorithm skills
  • Designing database schemas and architecture
  • Strong knowledge of Microservices architectural patterns
  • Deep experience of building systems at a massive scale

Strong preference for IIT /NIT/ BITS passouts passing out between 2014 and 2015 and experience in major tech product companies (unicorns, well funded startups of good repute - series A and above funded).

 

Note*: 6 years or above experience is mandatory

Read more
LogiNext
at LogiNext
1 video
7 recruiters
Rakhi Daga
Posted by Rakhi Daga
Mumbai
0 - 1 yrs
₹4L - ₹6.5L / yr
skill iconReact.js
D3.js
MVC Framework
skill iconHTML/CSS

LogiNext is looking for a technically savvy and experienced Software Engineer to take up front-end development efforts. You will design and develop elegant interfaces that exceed client expectations in terms of value and benefit. You will collaborate on scalability issues involving visualizing massive amounts of data and information. You will identify, define and communicate best practices for front end.

You are passionate about building secure, high-performing and scalable front-end applications. Your design intuition inclines towards usability, elegance and simplicity. You are biased towards open-source tools and existing frameworks. You have demonstrated strong inter-personal and communication skills.

Responsibilities

Translate wireframes into functional requirements, write well-abstracted, reusable, high-performance code for UI components Work closely with design, product management and development teams to create elegant, usable, responsive and interactive interfaces Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies Optimize web applications to maximize speed and scale. Support diverse clients from high-powered desktop computers to low-end mobile devices Understand and coach/teach others, show a high level of ethics and team-work


Requirements

Bachelor/Master’s degree in Computer Science, Information Technology or a related field 0 to 1 years of experience in developing responsive, elegant, efficient and cross-browser front-end applications using Javascript, HTML5, CSS3 Hands on experience on various MVC frameworks, UI libraries such as ReactJS, D3.js Hands on experience on Map API’s like Google Maps, Openstreetmap and other powerful information-rich maps Familiar with UX processes and design Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership Excellent written and oral communication skills, judgment and decision making skills

Read more
BANKIT
Agency job
via InvokHR by Sandeepa Kasala
Noida
5 - 8 yrs
₹8L - ₹10L / yr
Channel Sales
Partnership and Alliances
Strategic alliance
Business Development
Payment card industry

Position overview: Will appoint, manage & expands with channel partners in the assigned areas like HR firm, CA firm, Software providers, management consultants, access control vendors etc. based on geographies. He/she will be responsible for achieving targets, profitability and partner recruitment objective.

 

Job Description:

 

  • Establishes productive, professional relationships with key personnel in the targeted company.
  • Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations.
  • Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
  • Proactively leads a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
  • Proactively assesses, clarifies, and validates partner needs on an ongoing basis.
  • Leads solution development efforts that best address end- user needs, while coordinating the involvement of all necessary company and partner personnel.
  • Ensures partner compliance with partner agreements.
  • Drives adoption of company products among assigned.
  • Proactively recruits new qualifying partners.
Read more
CEDCOSS Technologies Private Limited
Kajal Verma
Posted by Kajal Verma
Remote, Lucknow
2 - 5 yrs
₹2L - ₹6L / yr
Magento
Fullstack Developer
Magento 2x

We seek to hire skilled Magento Developers who can add value to our hustling team.


Responsibilities:

    •  

Specializes in backend development.

    •  

Certified Magento developers will be prefered.

    •  

Strong PHP, MYSQL, OOPS, Javascript and RDBMS concept.

    •  

Experience in development, customization and integration on Magento 2.x

    •  

Developed & managed e-commerce websites using Magento Enterprise/community.

    •  

Should have strong knowledge of MVC architecture.

    •  

Eav Concepts must be clear.

    •  

Good Knowledge of UI components and knockout js.

    •  

Well aware of magento directory structure and purpose of each directory.

    •  

Should have good Communication skills.

    •  

Should have technical bent of mind

    •  

Should have problem solving, prioritizing tasks, multi-tasking abilities

    •  

Should be able to understand and handle tasks independently.

    •  

Ability to work to deadlines & as a team member.

    •  

Should be aware of current Magento coding guidelines.

    •  

Working knowledge of GIT

    •  

Must have knowledge of working on magento theme and its structure

    •  

Must be aware of magento code flow and magento core modules.

    •  

Should have have knowledge Rest api and graphQl

    •  

Experience in React js (Pwa Studio) will be prefered.

Read more
Fintech product startup
Fintech product startup
Agency job
via Qrata by Revathi Satish
Bengaluru (Bangalore)
3 - 7 yrs
₹20L - ₹48L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
Model-View-View-Model (MVVM)
RxJava
+1 more
About the company:

The company is building the platform to drive global careers for millennials from emerging economies
We work at the exciting intersection of the 2 hottest trends around - edtech & fintech!
And we love that we succeed as a business while powering the dreams of talented students!

Summary :
The company building the core engineering team and looking for an Android developer who can take ownership and deliver independently.
The best candidates will check all OR many of these boxes :
● 2+ years of experience in an engineering role
● Essential skills required are Java, Android Framework
● Good to have experience in Android Architecture components (MVVM), Kotlin & Dagger
● Experience with early-stage start-up & application published in Play Store is a plus
Why is this a great opportunity for the right candidate :
● Experienced founding team
● Right to win - The founding team knows the business & its secrets inside out. We are
starting with a significant head start and a precise plan of action
● Barriers to entry - This is a specialized play with natural barriers to entry, allowing for
significant value creation for all equity holders
● Backed by marquee global investors
● Exposure to all aspects of company building - exposure to investors, fund-raising,
decision making, building the team & culture
● All of the above perks of joining a high potential company very early, along with a
competitive market salary.
Read more
Global Media Agency
Global Media Agency
Agency job
via Merito by Gaurav Bhosle
Gurugram
5 - 10 yrs
₹14L - ₹18L / yr
Search Engine Optimization (SEO)
PPC
Paid Social
Paid Search
Performance Marketing
We are looking for an Associate Director - Biddable for one of the leading Global Media agencies in Delhi.

Role - Associate Director (Biddable)
Experience - 5+ years
Location - Gurgaon/Gurugram, Delhi

About our Client:-

Our client is part of a global media agency with a mission to make advertising more valuable to the world. They do this by employing the world's very best talent to solve some of the toughest challenges of today's digital marketing landscape. They hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. They promise you a workplace that invests in your career, cares for you and is fun and engaging.
 

3 best things about the job:

- Get to work on some new-age and youthful client brands
- Will work closely with the leading publishers such as Google & Facebook
- Will be one of the pillars of GroupM's performance marketing division.

Measures of success -

In three months:

Understood the complete biddable media scenario on clients business, e.g. Search, Facebook, etc.
Handled day-to-day tasks/requirement effectively

In six months:

Optimized implementation in all biddable media platforms
Recommended and implemented best practice
Explored and executed an innovation in one of the biddable media platforms.

In 12 months:

Exceed client expectations in terms of biddable media implementation
Create a road-map for the next year.

Responsibilities of the role:

- Analyse, track and optimize on an ongoing basis effective benchmarks for measuring the campaigns performance including keyword/placement bids, account daily/monthly budget caps, impression share, quality score, CTR, conversion rate and other important metrics and proactively make strategic recommendations to meet campaign goals and improve performance.
- Communicate with internal stake holders on project development, timelines, and results. Work closely with the other team members to meet goals.
- Monitor and administer analytics dashboards and key reporting MIS tools and regularly make recommendations for improving the data available.
Stay ahead of the competition by analysing, keeping pace and regularly documenting search engine and PPC industry trends across web and mobile platforms, and adopting new/best practices on an ongoing basis.

What you will need:

- Relevant experience of 6 - 9 years in PPC/Performance marketing roles
- Expertise in Web analytics
- Through understanding of Google AdWords
- Understanding of Bid Management Tools
- Number Crunching
- Team Management
Read more
GoodWorker
at GoodWorker
6 recruiters
Sunder E
Posted by Sunder E
Bengaluru (Bangalore)
7 - 10 yrs
₹12L - ₹15L / yr
DevOps
skill iconKubernetes
skill iconDocker
skill iconAmazon Web Services (AWS)
Terraform
+1 more

Why you should join us

 

- You will join the mission to create positive impact on millions of peoples lives

- You get to work on the latest technologies in a culture which encourages experimentation - You get to work with super humans (Psst: Look up these super human1, super human2, super human3, super human4)

- You get to work in an accelerated learning environment

 

 

What you will do

 

- You will provide deep technical expertise to your team in building future ready systems.

- You will help develop a robust roadmap for ensuring operational excellence

- You will setup infrastructure on AWS that will be represented as code

- You will work on several automation projects that provide great developer experience

- You will setup secure, fault tolerant, reliable and performant systems

- You will establish clean and optimised coding standards for your team that are well documented

- You will set up systems in a way that are easy to maintain and provide a great developer experience

- You will actively mentor and participate in knowledge sharing forums

- You will work in an exciting startup environment where you can be ambitious and try new things :)

 

 

You should apply if

 

- You have a strong foundation in Computer Science concepts and programming fundamentals

- You have been working on cloud infrastructure setup, especially on AWS since 8+ years

- You have set up and maintained reliable systems that operate at high scale

- You have experience in hardening and securing cloud infrastructures

- You have a solid understanding of computer networking, network security and CDNs

- Extensive experience in AWS, Kubernetes and optionally Terraform

- Experience in building automation tools for code build and deployment (preferably in JS)

- You understand the hustle of a startup and are good with handling ambiguity

- You are curious, a quick learner and someone who loves to experiment

- You insist on highest standards of quality, maintainability and performance

- You work well in a team to enhance your impact

Read more
DeepSource
at DeepSource
8 recruiters
Anupama Bara
Posted by Anupama Bara
Bengaluru (Bangalore)
3 - 6 yrs
₹12L - ₹17L / yr
skill iconPython
Linux/Unix

DeepSource is working on building tools that help developers ship good code. There are over 40 million developers in the world, and all of them write and review code in some form. There’s a massive opportunity to impact how software is built right from where the code is written using automation and intelligence, that not only improves developer productivity but also increases software’s robustness.

The Language Engineering team works on the source code analyzers, including both programming languages and configuration-as-code systems. As a member of the Language Engineering team, you will work on building the best, most comprehensive, Python analyzer in the world. You will add new rules and Autofixes for finding more issues with code and automatically fixing them. You will be involved with the Python community to understand the problems with static analysis tools in the ecosystem.

As a member of the Language Engineering team, you will:

  • Identify bad code practices in Python and write new analyzers to detect them.

  • Improve the coverage of automatically fixable issues.

  • Ensure fewer false positives are reported by the analyzer.

  • Work on the internal tools that support analysis runtimes.

  • Contribute to open-source static analysis tools.

We’re looking for someone who has:

  • Strong foundational knowledge in Computer Science.

  • At least 2 years of professional software development experience in Python.

  • Understanding of the nuances of execution of the source code (AST, data flow graphs, etc).

  • Familiarity with Python best practices followed in the industry.

  • Native experience with Linux/Unix environment.

  • A focus on delivering high-quality code through strong testing practices.

We offer competitive compensation with meaningful stock options, a generous vacation policy, and a workstation of your choice, to name a few of the perks.

 

Read more
Snapwiz
at Snapwiz
9 recruiters
Sudeepa Dutta
Posted by Sudeepa Dutta
Remote, Bengaluru (Bangalore)
5 - 12 yrs
₹10L - ₹20L / yr
skill iconJava
skill iconJavascript
Algorithms
Spring
Hibernate (Java)
+3 more

We are looking for Technology Lead who possesses a passion for pushing technologies to the limits and will work with our team to help build Snapwiz's next-generation platform. If you are a person who loves to face technical challenges, innovates consistently and is never satisfied with status-quo then this is the role for you.

Job Location: IBC Knowledge Park, Dairy Circle, Bannerghatta Road, Bangalore

Role:

  • Design and build advanced applications from scratch keeping scalability and performance in mind

  • A good handle on both client and server architecture

  • Should be a quick learner and willing to go the extra mile in delivering the projects.

  • Should be able to work with juniors; help and guide them as needed.

  • Work on bug fixing and improving application performance.

  • Comfortable in owning large scale products and continuously re-evaluating and innovating.

  • A practical risk-taker, innovator and always curious.

Requirements:

  • BE/B.Tech/ME/M.Tech degree in Computer Science, Engineering or a related subject

  • 5 to 10 years overall experience

  • Strong knowledge of Agile development (Scrum)

  • Proven working experience in server-side technologies like Java, Hibernate, Spring.

  • Strong knowledge of any database technology like MySql or MongoDB

  • Awareness of client-side technologies like JS and JQuery.

  • Knowledge of the general tech landscape, architectures, trends, and emerging technologies.

Read more
Mintifi
at Mintifi
3 recruiters
Suchita Upadhyay
Posted by Suchita Upadhyay
Mumbai
2 - 5 yrs
₹5L - ₹8L / yr
skill iconAndroid Development
JSON
RESTful APIs
About Mintifi We are Mintifi, a Mumbai based fin-tech working on India's first data-driven supply chain financing platform. We are solving huge problem of inefficient and costly access to credit for millions of Indians distributors and retailers. We use hi-tech data driven and new-age credit models and IT solutions to solve this. We are founded by experienced entrepreneurs having experience in Investment Banking, SME Lending and Distributed Processing systems and building the businesses ground up. We have big ambitions and dreams of disrupting the supply chain lending landscape in India. In fact, we are already doing it from last 1 year. Yet, we have only scratched the surface of the problem and the underlying opportunity and that’s where the fun begins. If you want to part of exciting and challenging journey, love to solve complex problems, if finding the path amid uncertainties excites you, we are the place for you. Unique Opportunity As a fast-growing start-up, there will be tremendous growth opportunities. You can play crucial role in building the product. You will learn new technologies by working on them. Job Title: Software Developer - Android Responsibilities We are looking for an Android Developer who can drive innovation, take ownership and deliver results. • Design and build advanced applications for the Android platform • Collaborate with cross-functional teams to define, design, and ship new features • Work with backend team, third party data sources and APIs • Unit-test code for robustness, including edge cases, usability, and general reliability • Work on bug fixing and improving application performance Qualifications • BS/MS degree in Computer Science, Engineering or a related subject • Proven working experience in Android app development and • Have published at least one original Android app • Experience with Android SDK • Experience working with remote data via REST and JSON • Experience with third-party libraries and APIs • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies • Solid understanding of the full mobile development life cycle. Compensation Best in the industry Job Location: Mumbai
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos