As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Company video
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Procurement contracts review and remediation for any changes due to GDPR, Schrems II, LIBOR etc.
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Contract negotiation support and outreach post remediation of impacted contracts
-
Conduct contract risk review and gap analysis and identify potential impact
-
Support the creation of commercial contracting like IT, ITES, IP, Data privacy, Hardware and Software purchase agreements, HR services, NDAs, SOW Review best practices and related materials (e.g. standard operating procedures, Playbooks and internal guidance);
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Relevant experience and expertise to handle routine queries associated with Framework Agreements, Outsourcing Agreements, Work Orders, Land Collaterals, Facility Letters, Personal Life Events, General Collaterals, etc for Software license/maintenance/support, Hardware purchase/support, Telecommunications, Technology services, Data centers, Cloud computing/SaaS, HR services, Commercial/customer propositions, Professional services (including consultancy), Utility services etc.
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Assist in identify contractual GAPS, administrative, Risk and Compliance Management of a contract once it’s signed off;
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Assist in implementation of these best practices and related materials (e.g. via training, mentoring, guidance), with the goal to improve commercial contracting standards both within the team and across the business over time;
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Providing hands-on support to the team with SOW reviews by providing quality control, monitoring adherence to corporate contracting policies, driving best practices, and with communications on reviews to business teams (including business team escalations);
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Advising on when issues need to be referred or escalated to colleagues in relevant teams such as Legal and providing support on these;
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Undertaking reviews directly for high profile, urgent and/or complex contract / SOWs (where applicable);
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Act as a facilitator between various support teams and business teams to resolve contract related queries;
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Enabling application of Contract Lifecycle Management tools and processes to reviewed/created contracts including Metrics, Allocation, Risk Tracking and Traceability;
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Addressing queries (raised by internal stakeholders);
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Analyzing and assessing business processes, identifying issues and proposing pragmatic solutions while possessing a strong legal and business judgement;
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Possess a keen eye for detail and be able to capture critical data to be recorded into various systems.
Requirements:
-
Educational Qualification: LL.B
-
Experience: Essential 2 to 6 years preferably in IT / ITES / KPO / Banks/Inhouse counsel/ corporate counsel working on contracts
-
Sound legal knowledge of law and good understanding of commercial and legal aspects of contracts.
-
Should be able to draft, negotiate and conduct gap and risk analysis of customer as well as supplier contracts.
-
Competence in broad range of banking and business laws
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Should be a great team player with people skills who can effectively and efficiently collaborate and build relationship with business clients at all level throughout
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Excellent communication and interpersonal abilities.
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Proficient computer skills
Kubernetes
Amazon Web Services (AWS)
GitHub
JenkinsDevOps Engineer
AiSensy
Gurugram, Haryana, India (On-site)
About AiSensy
AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.
- Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing
- 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year
- Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more
- High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
- Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors
Now, we’re looking for a DevOps Engineer to help scale our infrastructure and optimize performance for millions of users. 🚀
What You’ll Do (Key Responsibilities)
🔹 CI/CD & Automation:
- Implement, manage, and optimize CI/CD pipelines using AWS CodePipeline, GitHub Actions, or Jenkins.
- Automate deployment processes to improve efficiency and reduce downtime.
🔹 Infrastructure Management:
- Use Terraform, Ansible, Chef, Puppet, or Pulumi to manage infrastructure as code.
- Deploy and maintain Dockerized applications on Kubernetes clusters for scalability.
🔹 Cloud & Security:
- Work extensively with AWS (Preferred) or other cloud platforms to build and maintain cloud infrastructure.
- Optimize cloud costs and ensure security best practices are in place.
🔹 Monitoring & Troubleshooting:
- Set up and manage monitoring tools like CloudWatch, Prometheus, Datadog, New Relic, or Grafana to track system performance and uptime.
- Proactively identify and resolve infrastructure-related issues.
🔹 Scripting & Automation:
- Use Python or Bash scripting to automate repetitive DevOps tasks.
- Build internal tools for system health monitoring, logging, and debugging.
What We’re Looking For (Must-Have Skills)
✅ Version Control: Proficiency in Git (GitLab / GitHub / Bitbucket)
✅ CI/CD Tools: Hands-on experience with AWS CodePipeline, GitHub Actions, or Jenkins
✅ Infrastructure as Code: Strong knowledge of Terraform, Ansible, Chef, or Pulumi
✅ Containerization & Orchestration: Experience with Docker & Kubernetes
✅ Cloud Expertise: Hands-on experience with AWS (Preferred) or other cloud providers
✅ Monitoring & Alerting: Familiarity with CloudWatch, Prometheus, Datadog, or Grafana
✅ Scripting Knowledge: Python or Bash for automation
Bonus Skills (Good to Have, Not Mandatory)
➕ AWS Certifications: Solutions Architect, DevOps Engineer, Security, Networking
➕ Experience with Microsoft/Linux/F5 Technologies
➕ Hands-on knowledge of Database servers
He/she should handle the complete Kolkata region and should have overall experience of all departments.
● Need Candidates from Freight forwarding industry.
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● Must have existing shipper base which can be diverted once onboard.
● Should be Good in preparing market reports.
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NOTE :-
Working Days - Mon to Fri (full day) & Sat (half day), [ 1&3 Sat - WFO, 2&4 Sat - WFH ]
Work Timings - 9:30 am - 6 pm
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- Expert knowledge of Performance Schema
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- Deep understanding of replication and clustering
- Knows backup solutions and strategies
- Knows HA solutions and strategies
- Knows proxy usage as it relates to MySQL
- Designs and executes overall database architecture strategy, standards and practices.
- Works closely with project teams to develop data models that support business processes.
- Works with application development to ensure database changes adhere to best practices and are properly prioritized and scheduled.
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Amazon Web Services (AWS)
PythonAt TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking 4 DevOps Support Engineer to join one of our clients' teams in India who can start until 20th of July. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Job requirements
Key Responsibilities:
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- Work in a rotating shift schedule, including weekends and nights, ensuring continuous support coverage.
Shift Details:
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- Each engineer works about 4 to 5 shifts per week, rotating through morning, evening, and night shifts—including weekends—to cover 24/7 support evenly among the team
- Rotation ensures no single engineer is always working nights or weekends; the load is shared fairly among the team.
Qualifications:
- 2–5 years of experience in DevOps or cloud support roles.
- Strong familiarity with AWS and/or Azure cloud environments.
- Experience with CI/CD tools such as GitHub Actions or Jenkins.
- Proficiency with monitoring tools like Datadog, CloudWatch, or similar.
- Basic scripting skills in Bash, Python, or comparable languages.
- Excellent communication skills in English.
- Comfortable and willing to work in a shift-based support role, including night and weekend shifts.
- Prior experience in a shift-based support environment is preferred.
What We Offer:
- Remote work opportunity — work from anywhere in India with a stable internet connection.
- Comprehensive training program including:
- Shadowing existing processes to gain hands-on experience.
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React.js
Javascript
Redux/FluxResponsibilities
- Developing new user-facing features using React.js
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high-quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Skills:
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- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (Redux)
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- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
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- A knack for benchmarking and optimization
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.NET
C#
jQueryFive or more years of experience with technical product configuration, design, and/or
integration using the following tech stack:
C#, ASP.net using Web Forms, ADO.Net
Hands-on experience with WCF, jQuery, Web API, Entity Framework and LINQ will be
added advantage.
Java
Spring Bootskills needed:
java
springboot
microservices
kafka/rabbitmq
jpa
Our Client is an IT infrastructure services company, focused and specialized in delivering solutions and services on Microsoft products and technologies. They are a Microsoft partner and cloud solution provider. Our Client's objective is to help small, mid-sized as well as global enterprises to transform their business by using innovation in IT, adapting to the latest technologies and using IT as an enabler for business to meet business goals and continuous growth.
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- Generating business with Project and Managed Services
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- Handling Account Management, Upselling and Cross selling
What you need to have:
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- Good verbal and written communication skills
- Well versed in customer interactions, meetings and presentations
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- Passionate about technology and its use
- Embrace Challenges and a smart worker
- Team Player, sincere, honest and responsible
HTML/CSSJavascript•Solid experience in creating wireframes, storyboards, user flows, process flows and site maps
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon