As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.

About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Company video


Connect with the team
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1) Be open to learn new frameworks like Hapi.JS , Typescript , Nest.JS
2) Strong DB concepts , and hands on knowledge on MongoDB , REDIS
3) Experience working with micro-services will be a plus
4) Experience working with JWT and IAM systems will be a plus
5) Experience working with Postman , Swagger will be a plus
6) TDD knowledge is an advantage and also working with Unit Test code and familiar with test code coverage concepts.
7) Strong operating system knowledge is a plus with knowledge of how to manage threads.
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9) Strong knowledge of JS internals is a must.
You can contact me on nine three one six one two zero one three two


About OJ Commerce:
OJ Commerce is a fast-growing, profitable online retailer based in Florida, USA with a full-fledged India office based in Chennai driven by a sophisticated, data-driven system to run the operations with virtually no human intervention. We strive to be the best-in-class ecommerce company delivering exceptional value to customers by leveraging technology, innovation and brand-partnerships to provide a seamless & enjoyable shopping of high-quality products at the best prices to our customers.
Responsibilities:
Work with business-stakeholders to understand requirements, prototype, build and deploy it.
CRUD the backend code you own keeping maintenance, performance and security in mind.
Keep up breast of latest technologies and its ecosystem and adopt ones that aid safe product delivery at speed.
Automate the boring and mundane stuff for you prefer to be productive than being busy.
We are flat. Be responsible for professional growth of self and the team.
- Tune application for performance.
- Take initiatives and manage change to work towards business goals at speed without compromising safety.
- Coach full-stack developers on backend skills.
- Provides problem resolution support, specific to application issues, identifies and resolves problems in application software, determines symptoms and ensures accurate problem definition
Develop functional, architectural and other documentation as required for productive functioning of teams.
- Be the brand ambassador for OJ Commerce by speaking at meetups, conferences, etc.
- We are fluid. Be ready for changing dynamics in responsibilities from time to time. Exciting isn't?
- Take the lead in digital transformation of legacy applications.
What you need to shine?
- You have the prior experience in modernising legacy applications.
- You are a passionate hands-on developer with deep experience in building enterprise grade software in Microsoft ASP.NET Core, ASP.NET MVC, Web API, SOA, Micro-Services and RESTful Services with knowledge of SQL Server database.
- You have the ability to see and work on the big picture (Application Architecture) and devilish details (Complex Code).
- Strong experience in developing web applications using C#, VB.Net, .NET, LINQ, Net Framework 4.0, MVC 3/4/5, ASP.NET Web API, .Net Core etc.
- You are Cloud savvy, preferably Google Cloud.
- You have rich experience in Object-Oriented Programming (OOP) with good knowledge of practical design-patterns and its applications.
Hands-on experience in building SOA or Micro-services preferably on .NET Core.
Proven Architectural skills with high standards in Code quality
Knowledge of ReactJS/Typescript would be added advantage.
Practical experience in Agile development methodologies of using CI/CD.
Extreme Programming (TDD) experience is sought after by us.
What we Offer
- Greenfield opportunity to transform legacy backend applications to latest technology stack.
- Fast-paced start-up environment: This is not for the faint hearted; you need grit and passion as much as you need the core skills.
- Work in an interdisciplinary team where learning from one another and developing solutions cross-functionally is a key part of our culture.
- Golden opportunity to make history by making big business impact.
- Competitive salary to take good care of self and family.
- Insurance Benefits: Medical and Accident cover.
- Flexible Working Hours
Job Title |
Sr. Salesforce Developer |
Qualification |
Graduate ( Any technical) |
Experience |
8-10 yrs. |
Experience required / job role |
|
Additional Preferences or certifications |
Certified as Salesforce platform developer and actively renewing. |
Soft skills required |
Good communication skills, client facing experience. |
Notice period |
Immediate to 30 days of notice |
Shifts |
12pm to 9pm. Flexibility with timings as we are supporting US-based clients and there are deployments during non-business hours and weekends |
Skills
SALESFORCE PLATFORM, salesforce, lightning, SOQL, apex, SOSL, Pardot
The candidate must able to perform Setups in all instances under the guidance of team lead. Coordinate with the Onsite Functional team to write MD50s (Functional Design) for RICEW objects.
Perform and coordinate all testing cycles for Project costing and Billing modules.
Support users during data conversions, cutover, go-live, and hypercare.
Modules knowledge: Project Costing (Must) and Project Billing (Must), General Ledger (Good to have), Payables(Good to have), Receivables(Good to have).
He/She would be leading the sales for Managed Services, which involves :
1. Tracking & managing inbound leads.
2. Outbound lead creation.
3. Lead qualification.
4. Follow-up on qualified leads.
5. Explaining MS service proposition, Ecom business requirements & handling queries.
6. Commercial discussion & negotiations.
7. Final contract closure & 8. Handover to Onboarding team
Eligibility Criteria :
1. Min 3 years’ Experience in B2B sales ( Ecommerce background preferred)
2. Min Graduate (MBA Preferred)
3. Excellent communication & writing skills
4. Fluent in English & Hindi
5, Basic Excel & PPT working skills
Other Skills:
1. Rapport building on the call
2. Active listening
3. Qualification questioning
4. Objection handling
5. Post Sale relationship management
6. Positive attitude
7. Team Player

React Developer - Weapons Master
Smooth like butter, like a criminal undercover
Do your fingers dance to the tunes of frameworks such as Mocha, Jest, Jasmine, or Ava?
Are you a marksman who has never missed your shot while building pixel perfect UI with HTML5 and CSS & Sass?
You’ll fit right in if you have -
- At least a year’s experience with React and Redux. You Know how to integrate Babel and use Webpack You should have worked with unit testing frameworks such as Mocha, Jest, Jasmine, or Ava
- Experience building pixel perfect UI with HTML5 and CSS, Sass is a plus
- Used developer tool plugins for the browsers and have knowledge of Flow ( Plus points here) along with an understanding of functional programming concepts
What’s in it for you?
- - The ability to impact the next billion in the fintech industry.
- - Complete freedom to execute stupid ideas brilliantly
- - Furry friends to work with. We’re talking about our office cat, Shera of course!
- For more details dial - nine/one/zero/one/four/double three/eight/one/two.


- Using the latest technologies to solve real problems for our customers at a massive scale
- Collaborating closely with other engineers as a valuable member of a cross-functional team
- Sharing your knowledge and building creative solutions while helping the team evolve best practices
- Designing, developing, and deploying backend services with a focus on high availability, low latency, and scalability
- Taking end-to-end responsibility for the services that are owned by your team, including taking part in an on-call rotation
Who you are
- A minimum of B.S. degree in Information Technology or Computer Science or 5+ years in a similar position
- Able to adapt, change and grow quickly as we scale the organization
- Passionate about engineering practices like agile, continuous delivery, test-driven development, traceability, and observability
- Growth mentality is curious and not afraid to be experimental.
- You share your ideas and continuously improve yourself and the team around you
- Solid experience as an Engineer designing, developing and maintaining API driven solutions
- Strong communication skills, high integrity, and great attention to detail
You’ll get to work with:
- Docker and Kubernetes
- Go and/or PHP
- PostgreSQL, Elastic Search, RabbitMQ
- Memcache, Redis
- Microservices architecture
- ELK, Jaeger, Prometheus & Grafana
- Design, develop, test, debug and maintain components of the cloud infrastructure
- Manage operational priorities of the DBaaS
- Establish a process for handling and leading response to security new vulnerabilities
- Lead certification efforts from the security perspective
- Participate in penetration testing efforts
- Design and build DBaaS processes for key management, rotation storage, encryption, and password management
Requirements:
- Strong software design and implementation skills in building infrastructure frameworks
- Experience building and operating extensible, scalable resilient data systems
- Working knowledge of Java and Python Experience using public cloud infrastructure (AWS, GCP, or Azure)
- Containerization tooling (Docker, EKS, Kubernetes)
- Infrastructure as Code Tooling (Example: Terraform, Cloudformation, Etc.)
- Configuration Management Tooling (Ansible, Chef, etc.)
- Automation Scripting (Python preferred)
- Solid understanding of basic systems operations (disk, network, etc)
- Willingness and ability to learn new languages and concepts
- 5+ years of relevant experience



React Native Developer
- Experience in React-native, IOS Development (with Swift).
- Experience in IOS SWIFT Framework
- Proven experience in React Native components in native iOS and Android
- Good understanding of Android / iOS / Web design guidelines, SDK and excellent JavaScript skills.
- Knowledge of React and the Java script ecosystem
- Exposure to other hybrid mobile platforms like IONIC,Sencha, HTML5, PhoneGap, jQuery Mobile etc.
- Familiarity with RESTful APIs development.
- Expertise with code testing best practices, including unit and integration testing to ensure quality of code.
- Familiarity with code versioning tools such as Git, SVN, Github.
- Excellent verbal and written communication skills
Preferred Skills & Knowledge: IOS Development (Swift), React Native


