As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Subodh Popalwar
Software Engineer, Memorres
About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
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- Bachelor’s degree in computer science in Information Technology or related field
- 5 years+ hands-on experience in Salesforce development.
- Proficiency in Salesforce development technologies including APEX, Visualforce and Lightening components.
- Working experience with Sales Cloud or Service Cloud.
- Experience with Salesforce integration tools and techniques (REST/ SOAP API’s middleware)
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- Excellent communication and Interpersonal skills.
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Website: www.wissen.com
Wissen Thought leadership: https://lnkd.in/gvH6VBaU
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LinkedIn: https://lnkd.in/gnK-vXjF
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Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)
Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/ Location: Vijayawada, Andra Pradesh
Language: English & Hindi
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• Bachelor's degree in business management, marketing, or related field.
• 0 - 3 years' relevant work experience in business development or similar field preferred.
• Excellent written and verbal communication skills.
• Ability to handle multiple projects simultaneously and work under pressure.
• Proficient in Microsoft Office and relevant software.
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Job Type: Permanent
Location: Chennai
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Salary: 15 - 35 LPA
Education: Any Graduate
Notice Period: Immediate
Key Skills: ReactJS, NodeJS, Angular
Contact at triple eight two zero nine four two double seven
Job Description:
Requirements
As the expectation from the candidate would be to develop, architect and work with different stakeholders in the organization, most of the skillset mentioned below is a must have.
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- Full Stack Senior Developer/Architect with extensive knowledge in, at least 2 programming language such as JavaScript, C#, Java, Python, Go etc.
- Experience in any one of the Frontend JavaScript frameworks; ReactJS, Angular, VueJS.
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- Should have understanding of Containerisation with Kubernetes or Docker.
- Familiar with Test Driven Development and CI/CD pipelines (GitLab, Jenkins).
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- Working knowledge of source code repository Git.
- Understanding of how to build performant, decoupled, testable, maintainable code.
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Good written and verbal communication skills.
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About us:
DYT - Do Your Thing, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space.
Role : Android Developer
RESPONSIBILITIES
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- Proficient understanding of code versioning tools (git)
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QUALIFICATIONS
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- At least one product build and publish
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- Work with distributed development teams
- Ability to resolve problems with support and must understand the mobile ecosystem and its limitations.
- Understand Android Architecture components, strong fundamentals in Android technologies, and aware of new Android changes
SKILLS REQUIRED
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- Knowledge of mvvm architecture/ android architecture components
- Knowledge of Rxjava and coroutines for multithreading
- Knowledge of retrofit/okhttp for making HTTP calls
- Knowledge of dependency injection using dagger2
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SwiftJava
Spring BootDetailed Job Description :
Total Exp-6-9 Yrs
Location-Noida(Singapore Travel - In next 3 Months (short term)
Mandatory:
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- 1-3 years of experience working as a technical lead.
- Working Experience in ISO20022, SWIFT, Remittance
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What you need to have:- Minimum 1-2 years of experience in graphic designing using various tools
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The following obligatory points are a standard part of every JD and each employee regardless of his/her designation is fully obliged to fully understand and comply with the below:
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The founder is a qualified physician an innovator at heart. He has immense experience in health management sector and has worked for international healthcare organizations.
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What you need to have:
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres