As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
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We're an early-stage startup in the AI space led by 2X entrepreneurs from IIT, IIMs. We’re looking for a driven and curious Product Manager to help us build fast, user-first products. We welcome fresh graduates to join as interns, with the opportunity to convert to a full-time role based on performance.
This role is perfect for someone who loves talking to users, turning feedback into action, and shipping quickly in a high-ownership environment.
Responsibilities:
- Talk to users regularly and translate feedback into product ideas
- Prioritize features and write clear, actionable product specs
- Work closely with engineering and design to ship quickly and iterate fast
- Help shape our roadmap with a strong bias for execution and impact
- Track key product metrics to guide decisions
Skills/traits we’re looking for:
- Strong interest in AI, startups, and building great user experiences
- Excellent communication skills and user empathy
- Fast learner with a hands-on, get-it-done attitude
- No prior PM experience required — just bring hustle, curiosity, and ownership
- Join us to learn by doing and help shape the next generation of intelligent tools.
Duration: 3-6 months internship || Conversion to Full Time based on performance
- Internship Compensation (Stipend): 20k - 25k per month | FT based on performance (range provided)
- Ideal Profile: Interest in building a career in Product + Has some experience building a product
About Jinn
Jinn is an AI sales agent for online stores of brands. It is a GenAI powered online equivalent of a smart and empathetic sales person in physical stores. It helps brands convert more customers and increase sales and order value.
- We are seeking a highly motivated and result-oriented Business Development Executive (BDE) with 1-2 years of business development experience, including expertise in freelancing platforms like Fiverr, Upwork, Freelancer, and similar. This role is crucial in expanding our client base, fostering strong relationships, and ensuring smooth onboarding of new clients via these platforms.
Job Type: Full-time
Location: Adajan, Surat
Experience: 1 to 2 years
Salary: Based on experience and skills
Key Responsibilities:
- Identify and engage potential clients on freelancing platforms such as Fiverr, Upwork, and Freelancer.
- Create compelling bids and proposals to secure projects and build lasting client relationships.
- Manage client onboarding, documentation, and agreements with precision and clarity.
- Analyze trends in freelancing ecosystems to optimize client acquisition strategies.
- Collaborate with internal teams for seamless project execution.
Skills and Expertise:
- Proficiency in freelancing platforms for client acquisition and project bidding.
- Strong communication, organizational, and documentation skills.
- Goal-driven, self-motivated, and able to thrive in both team and independent settings.
Regards,
HR Manager
MacyMind
.NET
C#
Javascript-
Understanding of SDLC & OOPs concepts.
-
Must have experience with ASP.NET with C#
-
Good knowledge of SQL server / POSTGreSQL database
-
Basic Knowledge of javascript, JQuery, CSS, HTML5, Bootstrap
-
Ability to design Web architecture.
-
Ability to bug fixing in existing projects.
-
Knowledge of functions, procedure, triggers.
-
Ability to write optimized sql query.
-
Good knowledge of developing Desktop Application
-
Knowledge of WCF, Web Services and file management.
-
Knowledge of digital signature is preferred.
Roles And responsibilities-
-
Should be able to work in a team environment.
-
Strong in Software Development and Problem Solving Skills.
-
Design, Develop and Unit Test software independently.
-
Also should be able to understand the existing applications and should be in position to reengineer the codes to latest .Net technologies.
-
Freshers: Should have B.Tech background and should have strong in problem solving skills.
Ruby
Ruby on Rails (ROR)
Vue.js
HTML/CSSWhat Makes You A Great Fit:
● 3+ years of experience in a full stack development environment.
● Good understanding of data structures and algorithms.
● Experience with deployments.
● PostgreSQL or any other RDMS.
● Experience in project management, and documentation
Skills: Ruby on Rails, Vue JS, HTML, CSS
Work Mode: Work from home
Salary: Negotiable
Some of your key responsibilities would be:
1. Write simple, understandable, testable, and efficient code with a focus on solid
technical stability and performance.
2. Drive technical improvement by applying software craftsmanship in everyday work
as well as by identifying and executing larger refactoring/improvement
initiatives.
3. Contribute in the implementation of complex features and design work within the
team.
4. Being part of cross-team technical initiatives
5. Participate in and contribute to the team's Agile practices.
6. Take responsibility in maintaining high engineering standards, commitment to the
product and respect and attitude towards others.
We would love to hear about:
1. Hands-on experience with modern Ruby on Rails practices and development.
2. Experience with writing clean, maintainable and scalable code
3. Good awareness of the Ruby on Rails ecosystems and being in touch with the latest developments in this area
4. Experience in developing backend APIs/services, and micro-service architecture. APIs for mobile apps in particular is a bonus.
5. Have a clear understanding of database technologies, with previous experience with PostgreSQL being a bonus
6. A high-performance mindset to deliver good quality code and also an understanding of the product
Why Join us:
● Flexible timings
● Flexibility to work remotely
● We are looking for like-minded individuals who are passionate about code and are
enthusiastic about building great software.
● Work with founders closely
Our Values:
Ownership | Invest in Employees | Trust | Long Term | Meritocracy | Growth mindset
We have immediate requirements for Fresher in BPO Semi Voice Process @ Chennai
Interview Scheduled:
- Walk-in: Monday to Friday (10 AM to 4 PM)
Contact Details:
- Reference Name: PRAVALIKA- HR
Job Description:
- Process : International Semi Voice Process
- Designation: Customer Support Executive
- Qualification : Any graduation (Arts & Science, Engineering) / Diploma / ITI / 12th / Distance Education / Dropout ( 2017- 2021 passed outs only)
- Shift Timings: Night Shift (7.30PM - 5.30AM)
- Salary: 8,500 + Incentives Upto 3000(based on your performance) +Food & Refreshment
- Age limit : 18 - 26 Yrs.
- Work Location: Nungambakkam, Chennai.
The job is applicable only for Mumbai-based candidates.
Immediate/Digital Marketing agency Experience preferred.
Job description
We are looking for Digital Marketing professionals with a creative approach and unconventional thinking process.
- Conceptualizing, Managing, Moderating and Analysing Brand Pages and Ads on Facebook and Instagram, google on all Social Media Platforms.
- Developing Content Strategies for Promoting the Brand on Social Media Platforms like Facebook, Instagram
- Conducting online research for clients and competition.
- Developing Proposals and Pitches for Prospective clients
- Client Servicing
Skills Required:
- Must understand Social Media platforms
- First-hand experience in creating and using social media ads (FB+INSTA + Google)
- Ability to learn quickly
- Able to work in teams and ability to quickly adapt to the processes of ever-changing nature of the social media world
- Understanding of SEM- Google Adwords, basics of SEO, Social Media Marketing
- Minimum of 2 years experience managing clients in a digital ad agency. Digital Marketing Executives can apply.
- Great communication, presentation skills and client servicing skills
- Proactive and a self-starter
- Strategic thinker with hand on experience
Mode: Hybrid
Working days: 4 days a week WFO and 2 alternate Saturdays working from home
Time: 9:30am to 6:30pm or 10:00am to 7:00 pm
Office address : A 301, Kailash Business Park, Hiranandani gardens, Powai 400076
Jo
JavaD
Hands-On Experience in the following technologies and should be immediately available :-
Core Java 8 Integrations - REST and SOAP MVC Postgres Spring, Spring Boot, Maven, Gradle AWS Docker CI CD Event driven Architecture React-jQuery, JS Splunk and Observability Tools.
Good to Have - MuleSoft or ETL Tools knowledge.
JOB RESPONSIBILITIES
# Handle the design, architecture, development, code review, and testing of key applications.
# Design client-side and server-side architecture, and write effective APIs
# Build the front-end of applications through appealing and mobile responsive visual design
# Work closely with the product management and design team to define feature requirements and deliver the product that mater ially impacts the business and improves the customer experience
# Identify performance bottlenecks and come up with novel ways to solve them.
# Develop technical documentation, work with analysts to continuously improve software.
SPECIALIZATION
Applications deploy new technologies rapidly to help grow the businesses while controlling IT costs. At Mindtree, we integrate the right tools, technologies and processes to eliminate redundancies, reduce costs and deliver a best-in-class applications portfolio using our end-to-end workflow-driven managed services platform. Our application services team acquires a deep understanding of the application portfolios and business processes to help manage the transition. Across various industry groups t hat we serve, we standardize processes and establish a baseline for continuous service improvement and implement agile, lean IT, DevOps and test automation..
• Maintain, update, and enhance ITSM environment including Incident, Request,
Problem, Change and Knowledge Management, Service Catalog, Service Portals,
SLAs, Discovery, and Integrations
• Participate in the implementation and configuration of other ServiceNow products
outside of ITSM to increase the adoption of the ServiceNow platform.
• Responsible for performing daily administration, issue resolution, and
troubleshooting of the ServiceNow platform.
Monitor health, usage, and overall compliance of ServiceNow and its applications.
To be the right fit, you will need:
• Minimum of 2 years of demonstrated experience in ServiceNow development and
configuration.
• Proficient in developing, integrating and maintaining applications using ServiceNow
Platform technology and tools.
• Understanding of and experience working with IT Service Management processes
(Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM
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improvements, and update Manage and administer lists, filters, forms, platform
interfaces (to other data sources) and the data within tables, import sets and the
CMDB.
• Preferably certified in ServiceNow
Java
Spring Boot
Tech mahindra hiring for Sr.Java Developer at Mumbai location.
Till pandemic it is WFH alter you need to join the office that is in Navi Mumbai
Should be very strong in Java/J2ee, Spring MVC and Webservices
Candidate should have experience in between 4 to 6 Yrs in Java, J2EE, Spring MVC, REST and SOAP Webservices, Microservices and PL/SQL
should have strong knowledge on these technologies
Candidate should ahve worked at least 3 years on SPRING
Android DevelopmentJava
Kotlin
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon