Customer Success Manager
1 - 2 yrs
₹1.8L - ₹2.5L / yr
Delhi, Gurugram, Noida
Skills
Customer Success
Account Management
Customer Retention
Process management
Effective communication
Problem solving
Analytical Skills
Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
About Quick Dry Cleaning Software
Founded :
2010
Type :
Product
Size :
20-100
Stage :
Profitable
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Read more
Company video
Company social profiles
Similar jobs
Remote only
1 - 10 yrs
$58K - $62K / yr
Writer
Proofreading
Technical editing
Communication Skills
Creativity
+3 more
Content Writer Job Summary
We are seeking a creative and detail-oriented Content Writer to develop content for print, digital, and social media platforms. You will collaborate with our editorial team to create blog posts and content for social media to engage our target audience, write email blasts and press releases for our media relations department, and assist with marketing communication campaigns. You must know how to research various topics and industry trends and produce content on tight deadlines. Excellent grammar and writing skills are required for this position.
Content Writer Duties and Responsibilities
- Brainstorm with the editorial team for new ideas and strategies for effective content
- Research markets and industries to create content that is innovative and original
- Develop copy on a wide variety of topics for multiple platforms (such as the website, blogs, articles, and social media)
- Create eye-catching and innovative headlines
- Collaborate with campaign managers, creative team, and designers.
Content Writer Requirements and Qualifications
- Bachelor’s degree in English, journalism, communications, or a related field preferred
- 3+ years of professional writing experience, especially with digital platforms
- Familiarity with keyword placement and SEO
- Portfolio of published work
- Excellent grammar and writing skills
- Able to multitask, prioritize, and manage time efficiently
- Self-motivated and self-directed
- Proficient with Microsoft Office Suite and Google Docs
Read more
Remote only
6 - 12 yrs
₹50L - ₹60L / yr
Spring Boot
Ruby on Rails (ROR)
Django
LaravelRESTful APIs
+5 more
About the company:
YouShd is a venture-backed (two global mega VC funds) social commerce enabler that is helping DTC brands succeed by harnessing the power of consumer networks. Our mission is to decentralize marketing away from low-trust channels such as FB, Google, and large influencers toward the high-trust social networks of everyday consumers.
YouShd is a venture-backed (two global mega VC funds) social commerce enabler that is helping DTC brands succeed by harnessing the power of consumer networks. Our mission is to decentralize marketing away from low-trust channels such as FB, Google, and large influencers toward the high-trust social networks of everyday consumers.
Founding Engineer:
As a Founding Engineer, you'll be responsible for designing, building, and launching our product to customers. Specifically,
- Since our team is lean and we plan to keep it that way - you’ll be one of the first five engineers in leading the zero-to-one journey of a product our customers are hungry for
- Lead technical design and implementation of the frontend and backend of the product with coaching and mentorship from world-class technical architects
- Have knowledge of (or learn) how to work with Shopify’s CLI
- Iterate quickly to create delightful user experiences, working closely with customers/ design partners
- Help us hire a world-class engineering team in the months ahead
- Our team is currently fully remote (with offices to be opened in Bangalore and Mumbai over next few months) and cross-border across San Francisco, Boston, and India - help us cultivate a remote-first, inclusive, diverse, and friendly culture
- Work directly with the founders with an ownership mindset
Skills and Experience:
- Prior experience working with backend tech stacks (e.g. Spring Boot, Ruby on Rails, Django, Laravel)
- Experience with service service-oriented architecture, writing REST APIs, unit testing, and architectural design
- Understanding of modern web stacks and architecture (HTTP, REST, GraphQL, WebSockets)
- Experience with SQL and NoSQL databases and other technologies (e.g. Mysql, Redis, Kafka)
- Prior experience working with frontend tech stacks (e.g. React, Angular, Vue.js)
- Prior experience working with frontend UI frameworks (e.g. Bootstrap, Tailwind CSS)
Read more
Ahmedabad
2 - 5 yrs
₹4L - ₹5L / yr
Software Testing (QA)
Manual testing
Wordpress
Magento
Manual Quality Analyst
We are looking for a dedicated Manual Quality Analyst to be responsible for designing and
implementing test plans to improve the usability of our websites. QA works with the
development team to debug code, correct errors, troubleshoot any issues with code, review
website according to client’s requirement.
Identifying opportunities to adjust and revise work processes in order to increase
Preparing daily priority lists, weekly project status reports and project budgets
Regularly tracking and updating project status
Communicating potential problems to project teams and recommending solutions
Creating timelines, instructions, and breakdowns for future projects
Informing project teams of any updates and changes as to when and why they occur
Interpret and comply with quality assurance standards
Make sure that quality assurance standards are adequate
Familiarity with Agile frameworks and regression testing
Oversee the implementation and ensure efficiency of inspection and quality systems
Plan, perform and oversee inspection and testing of websites/products to ensure the
quality deliverable. Document quality assurance activities, such as internal audits
Report on results of quality activities
Proven 3 years’ experience as a QA tester or similar role
Experience in project management software, preferably asana, JIRA and QA
methodology
Should be familiar with Core PHP, PHP Framework like Laravel, Magento, WordPress,
Shopify as well as MySQL
Must have experience with Load and security testing in WordPress
Track record of delivering quality and managing QA for complex websites / web
applications in modern PHP frameworks like Laravel, Magento, WordPress etc.
Ability to document and troubleshoot errors
Working knowledge of test management software (e.g., qTest, Zephyr, PractiTest,
XQual) and SQL
Location : Ahmedabad
Read more
Bengaluru (Bangalore)
5 - 10 yrs
₹50L - ₹70L / yr
React Native
JavascriptUser Interface (UI) Design
User Experience (UX) Design
Android Development +1 more
About the Role:
Rippling is looking for a Senior Mobile Engineer (React Native) who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the mobile application.
You will build and scale multiple areas of our mobile application. To begin with —you will be responsible for building out the new product features in the mobile app and owning the deliverables.
You will:
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI designs
- Optimize application for maximum speed and scalability
- Have horizontal leadership - driving initiatives via community sync-ups or work on more "zoomed-out"and more long term projects that will move the needle in the long run.
Qualifications:
- 3+ years experience in mobile engineering roles including leadership roles.
- 1+ years of experience in React Native development
- Development expertise in either Android or iOS native platform
- Proficient understanding of JS fundamentals
- Experience working in a fast paced, dynamic environment
- Good interpersonal skills
If you don’t meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.
Read more
Ahmedabad, Rajkot
1 - 4 yrs
₹3L - ₹7L / yr
NodeJS (Node.js)
React.js
Angular (2+)
AngularJS (1.x)
MongoDB +8 more
Responsibilities:
- Concepting, creating, and building websites alongside our graphic design team, including taking designer wireframes and magically turning them into effective code.
- Working through the website development lifecycle to launch.
Designing user-based interactions through an effective front-end architecture framework. - Developing functional databases, applications, and servers to support our websites on the back end.
- Developing and designing RESTful services and APIs.
- Determining application responsiveness for consumers.
- Troubleshooting issues and problem-solving as necessary.
- Keeping current with industry trends and developments that can be applied to company needs.
Requirements:
- Bachelor’s Degree in Computer Science.
- Expertise with MEAN stack
- Fluent in CSS (Foundation or Bootstrap), JavaScript, and HTML, with an understanding of CSS preprocessors including Sass and LESS.
- Strong knowledge of Linux, JavaScript, and MongoDB with working knowledge of SQL Database and PHP.
- Experience with JS-based tools including Bower, Grunt, and Gulp.
- Working experience as a Full Stack Developer.
- Experience working with server technologies including Apache, ISS, Node.js, and Nginx.
- Experience in API design and development.
- Understanding of libraries including Backbone.js and jQuery.
- Experience with Docker, AWS, CI/CD, Jira is a plus.
- Strong knowledge of data structures, system design, and algorithms.
- Excellent communication skills, with strong attention to detail and a head for problem-solving.
- Skilled at working in tandem with a team, or unsupervised as required.
Read more
NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹3.6L - ₹7.2L / yr
PHPLaravelMySQL
PostgreSQLWordpress
About Us
We Innvoage Technology Private Limited, incorporated in the year 2021, with a dream to revolutionise the Fintech industry by our innovative solutions in the field of online transactions. Our Vision is to “Be the most trusted and innovative service provider in the payment industry, with smoothest and most convenient to use interface and to offer unparalleled solutions to our valued customers in all our markets.”
We are looking for a core team to be the lead developers for our Payment Gateway Solution - UPayI.
Job Responsibilities
- Familiar with Laravel 8 with php 7.4
- Familiar with MySQL or PostgreSQL
- Familiar with WordPress plugin development
Required Skills
- Using Laravel to develop web system project. (about EC and Education)
- Developing WordPress plugins. (ITS VERY IMPORTANT)
- Modify WordPress theme, or plugin's template.
- Other web backend tasks.
- Must have at least 3 years of experience in Frontend Web Development.
Read more
Bengaluru (Bangalore)
7 - 14 yrs
₹20L - ₹32L / yr
DevOps
Docker
Kubernetes
Amazon Web Services (AWS)
Python +1 more
About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. For more information, visit http://www.bazaarvoice.com/">www.bazaarvoice.com.
Bazaarvoice engineering teams build software a billion users use to make smart buying decisions. Interested in finding ways to make engineer’s jobs easier? You should apply for this role.
You’ll be part of a highly skilled globally distributed team that delivers a suite of cloud infrastructure and services upon which our product development teams can build, launch and operate their systems. We are a mixture of Developers with an affinity for operations and Ops Engineers who can program. You will engage and collaborate with product development engineers (our customers), to understand their needs and problems, then create, leverage, and support solutions that increase engineer joy and are a force multiplier for enabling the potential of our teams.
Our mission is to enable engineers. To make their jobs easier, so they can deliver faster. If this sounds like something that would interest you, apply for the role.
Objectives of this Role
Improve reliability, quality, and time-to-market of our suite of software solutions
- Run the production environment by monitoring availability and taking a holistic view of system health
- Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer - needs, and innovating to continually improve
- Provide primary operational support and engineering for multiple large distributed software applications
- Participate in system design consulting, platform management, and capacity planning
Technologies we use:
- Stack: Linux, Java, AWS - Languages: Python, Java, Ruby DSL, Bash
- Databases : MySQL, Cassandra , Elastic Search
- Deployment: AWS CloudFormation
Essential Criteria:
- 8 or more years administrating production Linux systems in a 24x7 environment
- 3 or more years’ experience in a DevOps/ SRE role as an engineer or technical lead
- At least 1 year of team leadership experience
- Significant knowledge of Amazon Web Services (CLI/APIs, EC2, EBS, S3, VPCs, IAM, AWS Lambda)
- Experience deploying services into containerized orchestration environments such as Kubernetes
- Experience with infrastructure automation tools like CloudFormation, Terraform, etc.
- Experience with at least one of Python, Bash, Ruby, or equivalent
- Experience creating and managing CI/CD pipeline like Jenkins or Spinnaker
- Familiar with version control using Git
- Solid understanding of common security principles
Nice to Have:
- Preference for hands on experience with Serverless Architecture, Kubernetes and Docker
- Strong experience with open-source configuration management tools
- Managing distributed systems spanning multiple AWS regions / data-centers
- Experience with bootstrapping solutions
- Open source contributor
Why join Bazaarvoice?
- We’re committed to client success: There are over 6,200 brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.
- We’re leaders in consumer-generated content: Each month, more than one billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Thousands upon thousands or reviews are added to the Bazaarvoice network everyday.
- Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.
- We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.
Read more
Bengaluru (Bangalore)
3 - 5 yrs
₹5L - ₹8L / yr
DjangoAngular (2+)JIRA
PythonReact.js +3 more
Qualifications & Skills
• Bachelor or Master Degree in Computer Science from a reputed University
• 3 to 5 years of experience working in eCommerce domain, specifically at-least 2 to 4
years of experience working in Django and Python.
• React and/or Angular for front end
• Proficiency in MongoDB and MySql
• Technical Skills: JIRA, Gitlab, Rest API, GCP or AWS
• Experience in performance profiling, tuning, and optimization, caching mechanisms with
Enterprise level applicants
• Experience in writing unit testing and test case automation.
• Ability to operate in Agile environment with a start-up mentality and unstructured
environment, Energy, drive and passion to work, and operate in a digital world.
Read more
Remote only
1 - 3 yrs
₹2L - ₹4L / yr
PHPLaravelMySQL
MongoDBRESTful APIs
+1 more
- Experience in PHP & MySQLi, various open source frameworks,
- Strong knowledge in JavaScript, XHTML, CSS, AJAX, SQL,
- Strong Knowledge in Frameworks like Laravel
- Strong skills of APIs Creation & integration
- Knowledge of Cloud Servers like AWS, Digital ocean
- Know how to Secure the PHP Scripts from attacks or injections,
Read more
Noida, NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹5L - ₹8L / yr
Javascript
HTML/CSS
jQueryAJAX
myU is a school communication and announcement tool. It acts as an internal social network for each school composed of students, faculty members, clubs and organizations. The app makes it easy to connect with anyone in the school community, and makes communications real-time and sharing fun. myU is ideal for a faculty member wanting to send a class announcement to students, an organization looking to promote its events and activities, or a student looking to ask about a missing homework, an exam date or to speak their mind to their peers at school. myU is a smartphone app that runs on iOS and Android devices, and acts as a third party cloud based service. The technology requires no integration with the school’s systems.
Read more
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Follow CutshortUsers love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort