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Customer Success Manager

Customer Success Manager at Quick Dry Cleaning Software · Delhi, Gurugram, Noida · 1 - 2 years · ₹1.8L - ₹2.5L / yr · Profitable · Posted 1 Jun 2021

Quick Dry Cleaning Software's logo

Customer Success Manager

Vivek Saini's profile picture
Posted by Vivek Saini
1 - 2 yrs
₹1.8L - ₹2.5L / yr
Delhi, Gurugram, Noida
Skills
Customer Success
Account Management
Customer Retention
Process management
Effective communication
Problem solving
Analytical Skills
Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.

● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.

● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.

What are we looking for?
Attitude 
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics

What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future

What you can expect in the next 12 months

Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.

Within 3 months

- You should be able to manage the portfolio assigned with some
dependencies on your peers.

- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.

Within 6 months

- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.

Within 12 months

- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
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About Quick Dry Cleaning Software

Founded :
2010
Type :
Product
Size :
20-100
Stage :
Profitable

About

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

  • Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
  • Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
  • Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

 

Our impact so far

  • 3 Billion garments processed through QDC Dry Cleaning Cloud
  • 47 countries
  • 1000+ Paid subscribers
  • 5000+ Users
  • All this could be achieved with a nimble team of 20 from our single office in Noida

 

Why join QDC?

  • Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
  • Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
  • Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
  • Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

 

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Rachit Ahuja
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External Skills And Expertise

About Greytip Software

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Internal Description

About Greytip Software

Greytip Software is India’s largest provider of cloud HR & Payroll software solutions (greytHR), with a customer base of over 15000+ we touch the lives of 10,00,000+ active users & employees daily. Our mission is to improve people-centric practices and performance in SMEs (Small and Medium enterprises) through our cloud solution, greytHR.

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  • Consistently achieved / exceeded sales targets in the existing organization
  • Should have worked with at least one CRM software for planning and recording sales activities.
  • Excellent verbal and written English communication skills
  • Should be highly motivated and goal oriented
  • Highly Customer Focused
  • Must be able to work with minimal supervision
  • Very good Networking skills
Read more
Genius Placement Service
Muskan Keshvani
Posted by Muskan Keshvani
Ahmedabad
1 - 3 yrs
₹2L - ₹3L / yr
Communication Skills
Human Resources (HR)
Management Information System (MIS)
Microsoft Excel
Typing

Responsibilities

  • The employee will be Spocsperson for all back office activities for one of our client
  • Responding to queries via mail and inbound calls.
  • Generating bulk offer letters and salary slips and sending them on mail
  • Documentation , updating of details and onboarding of received data in master file.
  • Verification of bank details.
  • Sharing and maintaining database of Esic and PF to employees.
  • Updating Nominee details and family details of employees
  • Any other back office and data maintenance activities as required in future.
  • Payroll Data Sheet Maintenance where verifying the attendance and salary details including its ESIC , PT , PF Calculation etc.

 

 

Key Skills Required

  • Excellent hands on practice on working on Ms Excel
  • Excellent knowledge of Pivot Table , Vlookup , Conditional formatting etc and shortcut key formulas
  • 30 -40 wpm per minute typing skills are mandatory
  • 1 -2+ years’ experience as database management or MIS Executive
  • Candidates who have experience in customer service while maintaining database and working on excel will be preferred
  • Satisfactory communication skills in English to respond queries on mails.
  • Person who is dedicated towards his work and understand his duties

Job Location – Paldi , Ahmedabad

 

Salary – 15000-20000

Read more
Mosaic Wellness
at Mosaic Wellness
1 recruiter
Sneha Mali
Posted by Sneha Mali
Mumbai
1 - 1 yrs
₹3L - ₹5L / yr
Search Engine Optimization (SEO)
On-page Optimization
SEMRush
MS-Excel
SEO management
+3 more

Responsibilities:

  • Executing implementation of strategic and operational SEO Strategies- On-Page, Off-Page & Technical SEO
  • Performing an in-depth page analysis using various SEO tools & extension- Search Console, Analytics, SEMrush, Ahrefs, etc
  • Performing technical and On-Page SEO analysis to identify and execute website optimization strategies to boost organic traffic and conversions
  • Executing and monitoring data based on SEO targets and timelines- KPIs and OKRs in alignment with business strategy
  • Coordinating with internal and external stakeholders across the organization to get things done on time
  • Staying on top of SEO news, Google Updates and so on and implement them in relevant day-to-day activities
  • Creating optimized content for product pages and blogs in lines with SEO best practices that can break the clutter online 
  • Doing competitive analysis to fill in the SEO and content gaps for various product and landing pages
  • Find out-of-the-box topics based on competitor analysis, trending topics, and various SEO tools

 

Requirements:

  • 0-1 years of experience
  • Basic analytical mindset for understanding SEO KPIs and handling Data
  • Excellent in English verbal and written communication skills
  • Comfortable in writing and editing content
  • Comfortable with technical analysis and adept at learning things quickly
  • Knowledge of Excel and Google Sheets- formulas, formatting, etc
  • Adept with basic formatting, eye for detail, thorough research and analysis
  • Proactive, responsible, hard-working, and diligent
  • Ability to meet deadlines

 

Skills Required: Analytical Skills, Strategic Thinking, MS Office, Fluent in English, Writing Skills

 

If you want to learn and implement in-depth organic marketing, churn out SEO-friendly pages, have an eye for detail, and if data analysis does NOT scare you off- we'd love to meet you! 

Read more
Fyp
at Fyp
7 recruiters
Kapil Banwari
Posted by Kapil Banwari
NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹6L - ₹12L / yr
Digital Marketing
Google Adwords
Web Analytics
skill iconGoogle Analytics
Facebook Marketing
+1 more

About Fyp

 

Gen Z is the generation of Innovators😎. They’re creators🤹‍♀️. They’re hustlers🧑‍💻. They’re dreamers🤴.  And they’re not afraid to take on challenges, especially when it comes to their finances - and we’re here for it.

Fyp is a next-generation financial services company building a better banking experience to help teens achieve financial independence and knowledge at an earlier age.

We’re on a mission to help GenZ become smart about money, financially healthy, and happy adults. We are focused on disrupting banking through a differentiated mobile-first consumer experience.

If you’re passionate about delightful user experiences, clear about doing the right thing,  hungry to impact millions of lives, and looking to join a fast-growing company with a strong mission and vision that puts people first, we want to meet you.

 

 

The Role

 

We are looking for an entrepreneurial leader to accelerate our paid media efforts. As the Performance Marketing Manager, you will lead the development and execution of our performance strategy. From creative development to channel exploration and optimization, you will have a direct impact on the growth of FYP. We are looking for someone who thrives in a fast-paced environment and roots their decisions in data. 

 

 

Responsibilities / Your mission, should you choose to accept🚀

 

  • Develop, execute, optimize, and own our performance marketing strategy
  • Manage the paid budget and drive efficiencies as we scale
  • Explore and test new channels and audiences, utilizing data to validate the channel’s efficacy
  • Ensuring best possible spent optimization by continuously optimizing campaigns based on learnings from multiple A/B tests across creatives, targets, and other strategies
  • Managing full-cycle execution of campaigns with varying objectives across paid media channels
  • Have a data-driven approach to make informed decisions while optimizing campaigns and improving effectiveness in all paid media channels
  • Managing performance and post-campaign analysis reporting
  • You will manage a budget, allocate proper spending across all channels, continuously working on enhancing the ROI
  • Keep up to date with Gen Z culture and trends to inform new creative and channel strategies

 

 

About You

 

  • 3 years of acquisition and growth marketing experience, preferably with a mobile app
  • Experience owning the exploration and testing of new channels
  • Exceptional analytical skills with the ability to answer questions and build reporting using analytical tools, data visualization tools, and spreadsheets
  • Experience in performance campaign execution with special focus on programmatic platforms such as Google ecosystem and Facebook ecosystem, Affiliate networks, and SEO with a proven track record of successfully executed campaigns
  • Naturally curious and willing to take measured risks

 

 

Working at Fyp

 

  • Competitive salary based on experience 🤑
  • High potential for growth 🏆
  • Health Insurance for Family 🚑
  • Employee referral program 👯‍♀️👯
  • Subscription to OTT platforms (Amazon Prime, Zee 5, and Hotstar)🤩
  • We highly stress creating an enjoyable workplace 🥳

 

Employment Type

Full-time

 
Read more
Oliveboard Comptech
at Oliveboard Comptech
1 recruiter
V Satish Kumar
Posted by V Satish Kumar
Bengaluru (Bangalore), Bengaluru (Bangalore)
2 - undefined yrs
₹5L - ₹10L / yr
skill iconJava
skill iconAndroid Development
Databases
Be a part of a fast growing Online EdTech startup that will help millions of students prepare on the go!
Read more
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