As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
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Job Specification (JS):
Education qualifications:
• Minimum preferred: Bachelor’s degree in any field.
Experience:
• 2-3+ years of experience in telecalling, telesales, or customer support.
• Experience in real estate or similar industry is an added advantage.
Skills & Competencies:
• Excellent verbal communication skills in English and local & regional specific languages (Hindi, Kannada & Tamil).
• Good convincing and negotiation skills.
• Confident, energetic, and customer-focused.
• Ability to handle rejection and remain calm under pressure.
• Basic computer knowledge and experience with MS Office.
Other Requirements:
• Willing to work in a target-driven environment.
• Must be comfortable with working on weekends and fixed weekday offs (as per company’s norms).
PythonRequired Skills & Qualifications
Technical Skills
- Strong hands-on experience with Databricks and Apache Spark.
- Proficiency in Python and SQL.
- Proven experience in data mapping, transformation, and data modeling.
- Experience integrating data from APIs, databases, and cloud storage.
- Solid understanding of ETL/ELT concepts and data warehousing principles.
Key Responsibilities
Data Source Identification & Quality Assessment
Data Mapping & Integration
- Define and maintain comprehensive data mapping between source systems and Databricks tables.
- Design and implement scalable ETL/ELT pipelines using Databricks and Apache Spark.
Databricks & Data Modeling
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Job Title: Growth Associate - International Markets
Department: Founder's Office
Reports To: Founder & Managing Director
Location: Mumbai
Employment Type: Full-time
Experience Level: 1 years +
The Growth Associate - International Markets will serve as a strategic business leader working directly with the founder's office to drive accelerated growth across all business verticals. This role combines strategic thinking with operational excellence, overseeing Sales, Marketing, and Delivery functions to achieve aggressive growth targets while maintaining operational efficiency.
Key Responsibilities
Strategic Growth Planning (30%)
- Develop and execute comprehensive growth strategies aligned with company vision
- Identify new market opportunities and business verticals for expansion
- Create and monitor KPIs for sales, marketing, and delivery performance
- Conduct market analysis and competitive intelligence to inform strategic decisions
- Collaborate with founders on long-term business planning and goal setting
- Drive digital transformation initiatives across all business functions
Sales Leadership & Revenue Growth (35%)
- Lead sales strategy development and execution across all product lines
- Manage and optimize the complete sales funnel from lead generation to closure
- Develop pricing strategies and negotiate high-value enterprise deals
- Build and maintain relationships with key clients and stakeholders
- Establish channel partnerships and strategic alliances
- Implement sales methodologies and processes to improve conversion rates
- Manage sales team performance and provide strategic guidance
- Target: Achieve 40%+ year-over-year revenue growth
Marketing & Brand Development (20%)
- Develop integrated marketing strategies across digital and traditional channels
- Lead brand positioning and messaging for all product offerings
- Oversee content marketing, thought leadership, and industry presence
- Manage marketing budget allocation and ROI optimization
- Drive demand generation and lead qualification processes
- Establish AXS as a thought leader in AI, fintech, and customer experience domains
- Coordinate participation in industry events, conferences, and trade shows
Delivery Excellence & Customer Success (15%)
- Ensure delivery quality and customer satisfaction across all engagements
- Implement standardized delivery methodologies and best practices
- Monitor project profitability and resource utilization
- Drive customer retention and expansion strategies
- Establish customer success metrics and feedback loops
- Collaborate with technical teams to ensure solution quality and innovation
Required Qualifications
Education & Experience
- Education: MBA from reputed institution (IIM/ISB/XLRI) or equivalent
- Experience: 1 years+ in growth roles within technology/consulting companies
- Industry: Prior experience in B2B technology, fintech, or professional services
- Leadership: Minimum 1 years managing cross-functional teams
Core Competencies
- Strategic Thinking: Proven ability to develop and execute growth strategies
- Sales Excellence: Track record of achieving 30%+ growth targets consistently
- Marketing Expertise: Experience with B2B marketing, digital marketing, and brand building
- Analytical Skills: Strong data analysis and business intelligence capabilities
- Leadership: Experience leading teams of 10+ members across multiple functions
- Communication: Exceptional presentation and stakeholder management skills
Technical Knowledge
- Understanding of AI/ML, fintech, and digital transformation landscapes
- Experience with CRM systems, marketing automation, and analytics tools
- Knowledge of enterprise sales cycles and complex solution selling
- Familiarity with project delivery methodologies (Agile/Waterfall)
Preferred Qualifications
Industry Experience
- Previous experience in AI/ML, fintech, or customer experience domains
- Background in consulting or professional services
- Experience with government and large enterprise sales
- International business development experience
Achievements
- Demonstrated success in scaling businesses
- Experience in new market entry and product launches
- Track record of building high-performing teams from scratch
- Recognition in industry forums or publications
Job Title: Technical Recruiter
Location: Indore, M.P. (Work from Office)
Employment Type: Full-Time
Shift: Day Shift
Job Description:
We are looking for an experienced and dynamic Sr. Technical Recruiter to join our team at our Indore office. The ideal candidate will have a solid background in recruiting for technical positions, with the ability to source and attract top talent across various technology domains.
Key Responsibilities:
● Sourcing Talent: Actively use multiple job portals such as Naukri.com, LinkedIn, Monster, and other recruitment platforms to source and attract candidates for technical roles.
● Full-Cycle Recruitment: Manage the entire recruitment process from initial candidate sourcing to final offer negotiations, ensuring a smooth and efficient experience for all parties involved.
● Technical Acumen: Possess a sound understanding of various technologies, including but not limited to Ruby on Rails (RoR), React JS, Java, .NET, PHP, Python, Android/Mobile development, to assess and recruit for diverse technical roles.
● In-House Recruitment: Experience in both in-house and international recruitment, ensuring the ability to handle a diverse set of hiring needs.
Required Skills & Qualifications:
● Experience in in-house or international recruitment, with a focus on technical roles.
● Proficient in using job portals such as Naukri.com, LinkedIn, Monster, and other relevant platforms.
● Strong understanding of various technical stacks like ROR, React JS, Java, .NET, PHP, Python, Android/Mobile Development.
● Excellent communication and interpersonal skills to effectively manage candidate interactions and coordinate with internal teams.
● Ability to work in a fast-paced environment, meet tight deadlines, and handle multiple priorities simultaneously.
About Company's Vision -
We match top talent with highly competitive career opportunities with leading startups in India and globally and address hiring challenges ,recruitment brand marketing, with innovative and collaborative strategic consulting. We are committed to create 1M jobs in the digital space to power the Indian economy
Objectives of this Role
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- Manage the full recruiting lifecycle across a variety of open roles helping management find, hire, and retain quality talent
- Grow and foster high-touch relationships with a database of qualified active and passive talent to pull from as new positions open up
- Continuously partner with recruiting team and senior managers to design, refine, and implement innovative recruiting strategies
- Stay active with current with job boards, social networks, and platforms to find talent, and plan, create, and release job descriptions and announcements.
- 2 -5 years’ experience in recruitment (IT recruitment plus)
- Exceptional communication, interpersonal, and decision-making skills
- Advanced knowledge of MS Office, database management, and internet search
- Familiarity with job boards
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DockerInfra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.
Job Description
Our Mission
Our mission is to help customers achieve their business objectives by providing innovative, best-in-class consulting, IT solutions and services and to make it a joy for all stakeholders to work with us. We function as a full stakeholder in business, offering a consulting-led approach with an integrated portfolio of technology-led solutions that encompass the entire Enterprise value chain.
Our Customer-centric Engagement Model defines how we engage with you, offering specialized services and solutions that meet the distinct needs of your business.
Our Culture
Culture forms the core of our foundation and our effort towards creating an engaging workplace has resulted in Infra360 Solution Pvt Ltd.
Our Tech-Stack:
- Azure DevOps, Azure Kubernetes Service, Docker, Active Directory (Microsoft Entra)
- Azure IAM and managed identity, Virtual network, VM Scale Set, App Service, Cosmos
- Azure, MySQL Scripting (PowerShell, Python, Bash),
- Azure Security, Security Documentation, Security Compliance,
- AKS, Blob Storage, Azure functions, Virtual Machines, Azure SQL
- AWS - IAM, EC2, EKS, Lambda, ECS, Route53, Cloud formation, Cloud front, S3
- GCP - GKE, Compute Engine, App Engine, SCC
- Kubernetes, Linux, Docker & Microservices Architecture
- Terraform & Terragrunt
- Jenkins & Argocd
- Ansible, Vault, Vagrant, SaltStack
- CloudFront, Apache, Nginx, Varnish, Akamai
- Mysql, Aurora, Postgres, AWS RedShift, MongoDB
- ElasticSearch, Redis, Aerospike, Memcache, Solr
- ELK, Fluentd, Elastic APM & Prometheus Grafana Stack
- Java (Spring/Hibernate/JPA/REST), Nodejs, Ruby, Rails, Erlang, Python
What does this role hold for you…??
- Infrastructure as a code (IaC)
- CI/CD and configuration management
- Managing Azure Active Directory (Entra)
- Keeping the cost of the infrastructure to the minimum
- Doing RCA of production issues and providing resolution
- Setting up failover, DR, backups, logging, monitoring, and alerting
- Containerizing different applications on the Kubernetes platform
- Capacity planning of different environments infrastructure
- Ensuring zero outages of critical services
- Database administration of SQL and NoSQL databases
- Setting up the right set of security measures
Requirements
Apply if you have…
- A graduation/post-graduation degree in Computer Science and related fields
- 2-4 years of strong DevOps experience in Azure with the Linux environment.
- Strong interest in working in our tech stack
- Excellent communication skills
- Worked with minimal supervision and love to work as a self-starter
- Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc
- Experience with version control systems like Git
- Understanding of Azure cloud computing services and cloud computing delivery models (IaaS, PaaS, and SaaS)
- Strong scripting or programming skills for automating tasks (PowerShell/Bash)
- Knowledge and experience with CI/CD tools: Azure DevOps, Jenkins, Gitlab etc.
- Knowledge and experience in IaC at least one (ARM Templates/ Terraform)
- Strong experience with managing the Production Systems day in and day out
- Experience in finding issues in different layers of architecture in a production environment and fixing them
- Experience in automation tools like Ansible/SaltStack and Jenkins
- Experience in Docker/Kubernetes platform and managing OpenStack (desirable)
- Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable)
- Experience in Monitoring tools like Prometheus/Grafana/Elastic APM.
- Experience in logging tools Like ELK/Loki.
- Experience in using Microsoft Azure Cloud services
If you are passionate about infrastructure, and cloud technologies, and want to contribute to innovative projects, we encourage you to apply. Infra360 offers a dynamic work environment and opportunities for professional growth.
Interview Process
Application Screening=>Test/Assessment=>2 Rounds of Tech Interview=>CEO Round=>Final Discussion
Summary
We are building the fastest, most reliable & intelligent trading platform. That requires highly available, scalable & performant systems. And you will be playing one of the most crucial roles in making this happen.
You will be leading our efforts in designing, automating, deploying, scaling and monitoring all our core products.
Tech Facts so Far
1. 8+ services deployed on 50+ servers
2. 35K+ concurrent users on average
3. 1M+ algorithms run every min
4. 100M+ messages/min
We are a 4-member backend team with 1 Devops Engineer. Yes! this is all done by this incredible lean team.
Big Challenges for You
1. Manage 25+ services on 200+ servers
2. Achieve 99.999% (5 Nines) availability
3. Make 1-minute automated deployments possible
If you like to work on extreme scale, complexity & availability, then you will love it here.
Who are we
We are on a mission to help retail traders prosper in the stock market. In just 3 years, we have the 3rd most popular app for the stock markets in India. And we are aiming to be the de-facto trading app in the next 2 years.
We are a young, lean team of ordinary people that is building exceptional products, that solve real problems. We love to innovate, thrill customers and work with brilliant & humble humans.
Key Objectives for You
• Spearhead system & network architecture
• CI, CD & Automated Deployments
• Achieve 99.999% availability
• Ensure in-depth & real-time monitoring, alerting & analytics
• Enable faster root cause analysis with improved visibility
• Ensure a high level of security
Possible Growth Paths for You
• Be our Lead DevOps Engineer
• Be a Performance & Security Expert
Perks
• Challenges that will push you beyond your limits
• A democratic place where everyone is heard & aware
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Kotlin
Java- Leads a project end-to-end and collaborates across functions. Drives planning, estimation and execution.
- Understands requirements well and comes up with efficient design
- Develops complex, well backed and bug-free products. Estimates accurately.
- Takes well-reasoned tech decisions keeping in mind goals and trade-offs
- Becomes a go-to person in more than one area. Provide technical mentoring to team
- Communicates clearly, gets clarifications and establishes expectations for all parties
- Helps establish SDLC best practices and high standards of code quality
- Demonstrates excellent problem solving & debugging skills
- Proactively identifies and resolves issues in requirements, design and code
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HTML/CSS
BootstrapLocation-Indore
Skill:HTML,CSS,WordPress,PSD conversion
Immediate Joiner
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon