As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Company video
Company social profiles
Similar jobs
FigmaJob Description – Graphic Designer (UI/UX Focus)
📍 Location: Indore, Madhya Pradesh
🏢 Company: Avalon Solution
About Us
Avalon Solution is a fast-growing digital and technology solutions company based in Indore. We are committed to creating innovative, user-friendly, and impactful solutions that enhance customer experiences. To strengthen our creative team, we are looking for a passionate and detail-oriented Graphic Designer with UI/UX expertise who can bring ideas to life with visually stunning and user-centric designs.
Position Overview
We are seeking a creative thinker and design enthusiast with a strong foundation in graphic design, UI/UX principles, and website layout design. The right candidate will be responsible for translating ideas into engaging designs and intuitive user experiences while working collaboratively with developers, product managers, and marketing teams.
Key Responsibilities
🎨 Design & UI/UX
- Craft engaging UI/UX designs for web and mobile applications using Figma.
- Develop wireframes, prototypes, and mockups aligned with client requirements.
🖌️ Graphic Design
- Create and edit graphics, illustrations, and layouts using Adobe Illustrator and Photoshop.
- Ensure brand consistency across typography, color schemes, and visual elements.
🤝 Collaboration & Research
- Work closely with developers to ensure seamless design implementation.
- Conduct user research and usability testing to refine design outcomes.
📈 Innovation
- Stay updated with the latest design trends, tools, and best practices to deliver fresh and modern solutions.
Required Skills & Qualifications
- 🎓 Bachelor’s degree in Graphic Design, Visual Communication, UI/UX Design, or related field.
- 💼 Proven experience as a Graphic Designer / UI-UX Designer (Portfolio required).
- 🛠️ Proficiency in Figma, Adobe Illustrator, and Adobe Photoshop.
- 🖥️ Strong understanding of UI/UX principles, wireframing, and prototyping.
- 🌐 Experience in website layout design and responsive design practices.
- ✨ Creativity, attention to detail, and strong problem-solving abilities.
- 🗣️ Excellent communication and collaboration skills.
Othor AI is revolutionizing business intelligence with an AI-native platform that transforms data into actionable insights in seconds, not months. We're building the future of decision-making tools, eliminating the complexity of traditional BI solutions like Tableau, Power BI, and Looker, and making data analytics accessible to everyone, no coding required. We have raised $80,000 in preseed and a seed round is in progress.
We're seeking an experienced Business Development Representative with a proven track record of selling AI/SaaS products to the US market. This is a high-impact role where you'll be instrumental in driving our growth, closing deals, and establishing Othor AI as a leader in the business intelligence space.
As a BDR, you'll work closely with our leadership team to penetrate the US market, build a robust sales pipeline, and convert prospects into long-term customers.
Sales & Revenue Generation:
1. Prospect and qualify leads in the US market (targeting CEOs, Finance, Marketing, and Sales teams)
2. Conduct high-impact product demonstrations showcasing Othor AI's value proposition
3. Own the full sales cycle from initial outreach to deal closure
4. Consistently meet and exceed monthly/quarterly sales targets
Pipeline & Relationship Management:
1. Build and maintain a healthy sales pipeline using CRM tools (HubSpot, Salesforce, etc.)
2. Nurture relationships with prospects and customers throughout the buyer journey
3. Conduct discovery calls to understand customer pain points and position solutions effectively
Market Strategy:
1. Develop and execute outbound sales strategies tailored to the US market
2. Analyze market trends, competitor positioning, and identify new opportunities
3. Provide feedback to product and marketing teams based on customer insights
Representation:
1. Represent Othor AI at virtual events, webinars, and industry conferences
2. Build Othor AI's presence in key professional networks and communities
REQUIRED:
- 1-2 years of experience in B2B SaaS sales, preferably selling AI or data analytics products
- Proven track record of selling to the US market and understanding US business culture
- Strong closing skills with demonstrated ability to meet/exceed sales quotas
- Excellent verbal and written communication skills (fluent English, US accent preferred)
- Experience with modern sales tools (CRM, LinkedIn Sales Navigator, outreach platforms)
- Self-motivated, resilient, and comfortable working in a fast-paced startup environment
- Availability to work US hours (at least partial overlap with EST/PST timezones)
BONUS POINTS:
- Experience selling to mid-market or enterprise customers
- Knowledge of business intelligence, data analytics, or BI tools landscape
- Background in tech sales or working with technical products
- Active LinkedIn presence with an established professional network
- Previous startup experience
🔍 We're Hiring: Architect (Commercial Projects)
📍 Location: Nahur, Mumbai
🕘 Office Hours: 9 AM – 6/7 PM | 🗓 Monday to Saturday
💼 Salary: ₹20,000 – ₹50,000 (Based on experience)
Are you an experienced Architect with a passion for commercial projects? We're looking for a dedicated Architect with 2+ years of experience, who has actively handled commercial site work from design to execution.
Key Responsibilities:
Designing and detailing commercial spaces
Coordinating with clients, contractors, and vendors
Managing site execution and regular site visits
Ensuring timely project delivery and quality control
Requirements:
Minimum 2 years of experience working on commercial sites
Strong understanding of architectural drawings and site handling
Proficiency in AutoCAD, SketchUp, and other design tools
Based in or willing to relocate to Nahur, Mumbai
If you’re looking to grow your career in a hands-on role and be part of exciting commercial projects, we’d love to hear from you!
Job description:
Job Description
FrontEnd Devloper ( React , Next.js), Amplifai Pune
Amplifai transforms AI potential into measurable business value, guiding organizations from strategic planning to execution. With deep expertise in AI product development, technical architecture, regulatory compliance, and commercialization, we deliver secure, ethical, and high-performing solutions. Having co-founded one of Europe’s most innovative AI companies, our team drives unparalleled growth for clients through cutting-edge technologies like GPT tools, AI agents, and modern frameworks. Join our new Pune office to shape the future of AI-driven innovation!
We’re excited to launch our new office in Pune, India, and are seeking a skilled Frontend Developer to join our growing team. This is your opportunity to shape intuitive, high-performance user interfaces from the ground up using React and modern front-end tech. If you’re driven to create seamless user experiences, love exploring new tools, and want to shine in a startup-like setting, we’d love to meet you!
Key Responsibilities:
- Play Individual contributor to development of a platform using Next.js, Supabase, Drizzle ORM, and Vercel for hosting.
- Design and implement microservices
- Integrate Vercel AI SDK for AI-driven features like pricing assistants and product classification.
- Leverage TanStack (React Query) for state management and ShadCN for reusable UI components.
- Drive CI/CD automation and deployment pipelines on Vercel, addressing technical debt in React Query, Drizzle, and database structure
- Collaborate with product analysts, UX designers, and QA teams to deliver configurable business flows and integrations with POS systems.
- Mentor developers, ensuring code quality, scalability
- Own project delivery, manage technical risks, and align with roadmap priorities like multi-step product classification
- Track project progress, identify risks, and resolve roadblocks to ensure timely delivery.
- Communicate effectively with clients and internal teams, presenting solutions and progress updates with clarity.
- Maintain comprehensive documentation of requirements, user stories, and sprint metrics.
- Identify opportunities to enhance Agile processes, team collaboration, and product outcomes through continuous improvement.
Required Skills & Experience:
- 4+ years of software development experience.
- Expertise in Next.js, React, and TypeScript for building scalable web applications.
- Proficiency with Supabase for authentication and database management, and Drizzle ORM for data interactions.
- Strong experience with TanStack (React Query) for state management and ShadCN for UI frameworks.
- Hands-on knowledge of Vercel for hosting, deployments, and Vercel AI SDK for AI integrations.
- Proven ability to design microservices architectures with RESTful APIs.
- Experience with CI/CD pipelines and automation tools (e.g., Vercel CI, GitHub Actions).
- Exceptional leadership, communication, and stakeholder management skills.
Preferred Qualifications
- Experience with AI-driven features (e.g., pricing models, product classification) or Vercel AI SDK.
- Familiarity with POS system integrations or e-commerce platforms.
- Knowledge of compliance frameworks in web applications.
- Certification in cloud architecture (e.g., Azure, AWS, Vercel) or Agile methodologies.
Job Type: Full-time
Work Location: In person
PLZ NOTE MUST BE EXPERINCE IN marketing of Plastic Containers or packaging industry
1. Sr. Executive/ Asst Manager/ Manager- Marketing
Exp: 2 to 7 years in the marketing of Plastic Containers or packaging industry
Education: Bachelors in Engineering or BMS.
Skills: Communication Skills, Intermediate level of Excel & Presentation skills
CTC: 5 to 9 Lakhs
JD for Marketing
Managing existing clients, responding to them on calls, email and visits.
Follow up on collections for overdue invoices
Checking the internal orders, supply management and resolving quality issues if any with QC team
Monitoring of decorative material.
Development of new business, filling new tenders and follow up on prospective Business
Developing new products
Collecting market information
Timely escalation of matters to top management for timely resolution.
Submission of MIS Reports
Java
Python
Machine Learning (ML)
XMLAbout the Role-
Thinking big and executing beyond what is expected. The challenges cut across algorithmic problem solving, systems engineering, machine learning and infrastructure at a massive scale.
Reason to Join-
An opportunity for innovators, problem solvers & learners. Working will be Innovative, empowering, rewarding & fun. Amazing Office, competitive pay along with excellent benefits package.
Requiremets and Responsibilities- (please read carefully before applying)
- The overall experience of 3-6 years in Java/Python Framework and Machine Learning.
- Develop Web Services, REST, XSD, XML technologies, Java, Python, AWS, API.
- Experience on Elastic Search or SOLR or Lucene -Search Engine, Text Mining, Indexing.
- Experience in highly scalable tools like Kafka, Spark, Aerospike, etc.
- Hands on experience in Design, Architecture, Implementation, Performance & Scalability, and Distributed Systems.
- Design, implement, and deploy highly scalable and reliable systems.
- Troubleshoot Solr indexing process and querying engine.
- Bachelors or Masters in Computer Science from Tier 1 Institutions
Adobe IllustratorRequirements:
- Minimum of 5 years of experience as a UI/UX Designer with a strong portfolio showcasing innovative design projects.
- High proficiency in Figma is a must. The candidate should be able to create complex design systems, use auto-layout effectively, and leverage Figma's interactive components for prototyping.
- Strong knowledge and understanding of the design process from ideation to development; including wireframing, prototyping, user testing, and final implementation.
- Experience in conducting user interviews, surveys, and usability studies. The ability to empathize with users, understand their problems, and translate their needs into effective UI/UX solutions.
- Demonstrable skills in ideation, sketching, and creating low-fidelity wireframes for early-stage idea exploration.
- It is an added advantage to have familiarity with HTML, CSS, and JavaScript for close collaboration with our development team.
- A keen understanding of mobile-first and responsive design. You should be able to create designs that work well on any device and screen size.
- Excellent visual design skills, including but not limited to, composition, layout, color theory, and typography.
- Ability to conduct user research, usability testing, A/B testing, rapid prototyping, heuristic analysis and assess user feedback to deliver world-class design solutions.
- Demonstrated experience using data, user feedback, and market analysis to inform design decisions.
- A deep understanding of user-centered design principles and best practices.
- Exceptional communication skills for articulating design decisions to team members and stakeholders.
- Experience using additional design tools such as Photoshop, Illustrator, or Sketch.
- Knowledge of prototyping tools.
- Certification in UX design from a reputable institution.
- Experience in a fast-paced startup environment.
Python
Django- Analyze and organize raw data
- Build data systems and pipelines
- Evaluate business needs and objectives
- Interpret trends and patterns
- Conduct complex data analysis and report on results
- Build algorithms and prototypes
- Combine raw information from different sources
- Explore ways to enhance data quality and reliability
- Identify opportunities for data acquisition
- Should have experience in Python, Django Micro Service Senior developer with Financial Services/Investment Banking background.
- Develop analytical tools and programs
- Collaborate with data scientists and architects on several projects
- Should have 5+ years of experience as a data engineer or in a similar role
- Technical expertise with data models, data mining, and segmentation techniques
- Should have experience programming languages such as Python
- Hands-on experience with SQL database design
- Great numerical and analytical skills
- Degree in Computer Science, IT, or similar field; a Master’s is a plus
- Data engineering certification (e.g. IBM Certified Data Engineer) is a plus
AngularJS (1.x)Location: Mohali
Working days: 5
- 4+ years of experience in Angular (6 and above) based UI development.
- Expert in modern JavaScript MV-VM/MVC frameworks (Angular, JQuery, NodeJS)
- Proficient in developing front-end applications/ responsive applications with Angular, HTML5, CSS3, Bootstrap, JavaScript, jQuery, AJAX.
- Hand on experience with Angular Components, Directives, Services, Http Client, Interceptors, Routing
- In-depth knowledge of Typescript
- Design and develop UI wireframes based on the requirements.
- Plan the layout of the website.
- Good understanding of Table less Design / Table less Layout using CSS and also experience of fixing cross browser and cross platform issues.
- Good understanding of asynchronous request handling, partial page updates, and AJAX.
- Experience in designing various forms, tooltips, menus, tabs, animated effects, data and time selector and many others using jQuery toolkit and custom libraries.
- Experience developing custom reusable components
- Understanding of key design principles.
- Strong experience working with RESTful APIs.
- Good understanding in entire Software Development Life Cycle and worked on Agile software development methodologies, secure coding standards, code reviews, source control management, continuous integration, build processes, testing and operations.
- Analyze user requirements and convert requirements to design documents
- Compile timely, comprehensive and accurate documentation and or reports as requested
- Strong written and verbal communication skills.
.NET
C#
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon