As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Company video
Company social profiles
Similar jobs
About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, earners, developers, and coders who believe Moshi Moshi is an experience rather than a company.
Job Role: Pre-sales Executive
Experience Level: 1 years
Location: Bangalore
Job Description: We are seeking a proactive and persuasive candidate to join our fast paced real estate team. The candidate will be responsible for contacting potential buyers, understanding their property requirements, providing relevant information, and scheduling site visits. The goal is to convert leads into prospects and contribute to the company’s sales pipeline.
Responsibilities:
• Make outbound calls to potential clients based on leads provided.
• Understand customer requirements and provide relevant property information.
• Systematic follow-up with interested leads and timely updates on new offers.
• Schedule and coordinate site visits with sales teams and clients.
• Maintain accurate records of all conversations and lead progress using CRM tools.
• Achieve daily/weekly/monthly targets for calls and conversions.
• Handle customer inquiries professionally and escalate issues when needed.
Whatsapp blast and email marketing to be carried out.
Job Specification (JS):
Education qualifications:
• Minimum preferred: Bachelor’s degree in any field.
Experience:
• 2-3+ years of experience in telecalling, telesales, or customer support.
• Experience in real estate or similar industry is an added advantage.
Skills & Competencies:
• Excellent verbal communication skills in English and local & regional specific languages (Hindi, Kannada & Tamil).
• Good convincing and negotiation skills.
• Confident, energetic, and customer-focused.
• Ability to handle rejection and remain calm under pressure.
• Basic computer knowledge and experience with MS Office.
Other Requirements:
• Willing to work in a target-driven environment.
• Must be comfortable with working on weekends and fixed weekday offs (as per company’s norms).
HTML/CSSJob Description: WordPress Developer & Designer
Location: Remote / Work From Home
Employment Type: Project-Based (Freelance/Contract)
Experience Required: 4+ Years
About Us
Augmentive Business 7 Solutions Pvt. Ltd. (AB7 Solutions) is a global professional services company providing outsourcing solutions in Healthcare, Business Support, and Digital & IT Services. We are expanding our digital team and looking for an experienced WordPress Developer & Designer to deliver high-quality client projects.
Role Overview
The WordPress Developer & Designer will be responsible for creating, customizing, and maintaining responsive WordPress websites with a strong focus on functionality, performance, and user experience.
Key Responsibilities
- Develop and customize WordPress websites, themes, and plugins.
- Design responsive, visually appealing layouts aligned with client branding.
- Optimize websites for speed, SEO, and mobile compatibility.
- Implement WooCommerce, payment gateways, and API integrations.
- Collaborate with clients and internal teams to deliver projects on time.
Qualifications & Skills
- Graduate in Computer Science/IT or equivalent.
- 4+ years of proven WordPress development & design experience.
- Strong knowledge of PHP, HTML, CSS, JavaScript, and MySQL.
- Expertise in Elementor, WPBakery, and WooCommerce.
- Proficiency in Figma/Adobe XD/Photoshop for design work.
- Excellent communication skills, ability to handle multiple projects.
About Us
Vedshil Careers (Parent company Vedshil) is a budding training institute dedicated to providing high-quality Industry Based Skill Development training. We are committed to helping students and professionals enhance their skills and become market ready. As we continue to grow, we are seeking a passionate and knowledgeable Graphic Designer to join our team.
Job Description
Are you passionate about visual storytelling and design? Do you possess a keen eye for details, on social media trends and an innate ability to bring creative projects to life? If so, we're looking for a dynamic individual to join our team as a PR associate who would work in the Video Editing & Graphic Design area. In this role, you'll have the opportunity to showcase your talents across a variety of multimedia projects while collaborating with a team of innovative professionals.
Responsibilities:
Video Editing:
- Create engaging and visually stunning videos for various purposes, including marketing campaigns, social media content, and internal communications.
- Edit raw footage to produce high-quality videos for marketing campaigns, social media content, and other promotional materials.
- Enhance video content with effects, transitions, and sound to create a polished final product.
- Collaborate with content creators and stakeholders to ensure videos align with brand guidelines and messaging objectives under prescribed timelines.
- Manage multiple projects simultaneously and adhere to project timelines to meet deadlines.
- Stay up-to-date on industry trends and best practices to continually enhance the quality and effectiveness of our visual content.
Graphic Design:
- Design eye-catching graphics to support various marketing initiatives, including logos, illustrations, and infographics.
- Develop creative concepts and visual solutions that effectively communicate key messages and engage our target audience.
- Utilize Adobe Creative Suite and other design tools to bring concepts to life and maintain brand consistency across all visual assets.
- Iterate designs based on feedback and make revisions as needed to achieve desired outcomes.
- Stay up-to-date on industry trends and best practices to continually enhance the quality and effectiveness of our visual content.
Required Qualifications:
- Proven experience in video editing and graphic design, with a strong portfolio showcasing your work.
- Proficiency in Adobe Creative Suite (Premiere Pro, After Effects, Illustrator, Photoshop, etc.) and other relevant software. It is highly recommended that you have some knowledge of video editing.
- Excellent communication and organizational skills, with the ability to multitask and prioritize tasks in a fast-paced environment.
- A collaborative mindset and a team player who takes input and provides insights into various projects.
Java
Spring Boot
Angular (2+)HTML/CSScomprehensive solutions; solve complex business problems and then directing the implementation of these solutions
through a team of developers. Work with the various teams to analyze and assess implementation methodology.
Identify & communicate the technical infrastructure requirements. Support existing business process automations and implement change requirements as part of a structured change control process
Responsibilities:
Leading and managing team of developers.
Integration of user-facing elements developed by a front-end developer with server-side logic.
Building reusable code and libraries for future use
Optimization of the application for maximum speed and scalability
Implementation of security and data protection
Design and implementation of data storage solutions
Skills and Qualifications:
Overall 6-8 years of experience in multi-tiered application development and leadership
Strong Programming fundamentals. (Must have - Java)
Good Knowledge in cloud technologies like AWS, Azure, etc.
Hands on experience on Spring technology including Springboot, SpringMVC, Spring Security and others.
Good understanding on experience on microservice development using Springboot REST web services using
Spring Rest or Jersey SQL NoSQL DB
Hands on with Unit testing Dynamic and proactive with ability to work as part of a multi-disciplinary team
Good communications skills fluent in English
Ability to communicate effectively across different disciplines
Primary Skills (Good toHave)
Java, Spring Boot, Spring MVC, Restful Web Services, Micro Services
Education: B.Tech/B.E, BCA, MCA, MCS, etc. in Computers
Java
Javascript
React.jsAngular (2+)
AngularJS (1.x)About QuestionPro:
QuestionPro is one of the leading market research platforms. We have a wide range of products in Market Research, Customer Experience, Employee Experience, Vehicle Experience. All our products are multi-tenant SAAS platforms built on the latest technologies.
Our infrastructure is spread across 6 Data Centers across the globe. The platform collects over 10Million Surveys every month. Our Customer Experience platform was named top provider in the Gartner Voice of the Customer Rankings. Ever since we launched in 2016, we have grown by over 200% YoY. All up we are on plan to hit $ 31M in 2021. We are bootstrapped and proud to get where we are without any funding or investments.
Our operations are spread across the globe with offices in the US, Mexico, Germany, UK, UAE, and Canada.
https://www.questionpro.com/blog/cx-top-provider-gartner-voc-rankings/
We are a bootstrapped company and proud to have not taken any funding or investment.
QuestionPro has a particularly exciting journey ahead, requiring a passionate individual to join our growing team. If you are a true technology craftsman and want to build cutting-edge software solutions, hit us!
We operate 100% remote. You will be working from any place you desire for this position.
Responsibilities
- Be a team player: contribute to our culture, invent new ways to address industry needs, criticize constructively, and help create a world-changing company
- Develop from the ground up a modular architecture to support a web API
- Manage all aspects of the software life cycle (Requirements gathering, Testing, Deployment, Support)
- Design and implement low-latency, high-availability, and performant applications
- Implement security and data protection
- Build exciting applications by utilizing updated technologies and architectural design patterns
- Ability to attract talent and build a team.
Skills & Requirements
Must-Have:
- Passionate about creating high-quality, flexible code
- Strong understanding of REST API principles and best practices
- Expertise in Java,
- Expertise in MySQL/Elasticsearch, Mongo or any NoSQL Database
- Proficient with Git
- Proficient with front-end technologies JavaScript, CSS3 & HTML5
- Proficient in design patterns
- Good understanding of MVC architecture
Good To Have:
- Python, R, Docker, Kubernetes, ES6+
- Proficiency in ReactJS
- Any experience in ML/ NLP
Aqua Security enables enterprises to secure their container-based and cloud-native applications from development to production, accelerating container adoption and bridging the gap between DevOps and IT security.
About The Position
Aqua is looking for a passionate and experienced QA automation engineer who feels at home in any Linux and cloud environment.
- Be a part of our product development cycle from the design to production
- Design and write framework, tools and tests for automated test scenarios
- Execute automation tests and analyze results
Requirements:
Requirements
- At least 5 years of experience as a QA engineer
- Passionate about the quality and perfection level of the product
- Knowledge with Linux environment is must
- 1+ year of experience with Python - must, experience with Bash - advantage
- Proven capabilities in creating test environments from scratch
- Experience working with at least one cloud environment (AWS, Google Cloud, Azure etc.) or any orchestrator (Kubernetes, Openshift etc) - an advantage
- Background from Security/Cyber companies - advantage
- Strong technical skills; ability to deep dive into complex problems and find their root cause
- Experience with CI/CD systems, Jenkins or similar - an advantage
- Familiar with Docker containers - an advantage
-
Message sent.
• Should Collect fruits and vegetables orders from Hotels, Retail shops and Restaurant
• As a Sales Executive you will pitch about Company to customers and make them join Company platform.
• Sales Executive will ensure correct on boarding of customer.
• Manage customer relationship and solve customer queries on field visits.
• As a Sales Executive you will pitch about Company to customers and make them join Company platform
• Collection of order from clients
• Have a Rapport with client
• Increase of sales from existing clients and searching of new clients
Job Highlights
-
3 years real-life experience in mobile advertising
-
Experience in compelling solution/ emerging market
-
Analyze quantitatively,scope technical requirement
Job Description:
- Create roadmaps and write PRDs for a wide range of ad tech components
- Monitor and analyse the performance and improve the experience of the users and Ad partners
- Be data-driven and able to think on your feet to solve problems and find innovative solutions in bridging the gap between the KaiOS ecosystem and the wider advertising industry
- Grow our revenue by identifying new opportunities, developing strategic programs and executing upon those strategies by delivering new solutions for our users and partners
- Research the digital marketing ecosystem and players in order to inform product priorities and uncover innovation opportunities
- Work closely with a team of talented PMs, Data Scientists and Engineers to help determine the direction of our advertising platform
Job Requirements:
- Come as you are, we’re looking for someone with at least 3 years real-life experience in mobile advertising
- Organised, detail-oriented, passionate and data-driven.
- Sound business judgment as well as ability to think clearly, analyse quantitatively, problem-solve, scope technical requirements and prioritize
- Previous experience with emerging markets, or making money with your own app/service, or other off-the-beaten-path challenges is a strong plus
Java
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon