As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.

About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
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We as a global leader in software consultancy, is hiring a Senior Consultant skilled in backend technologies (Node.js / Java) with strong experience in Temporal.io (BPM/Workflow platform). This role offers an exciting opportunity to work remotely on cutting-edge, scalable enterprise solutions involving modern microservices, BPM workflows, and cloud-native technologies.
As part of our high-performance engineering team, you will contribute to designing, building, and maintaining distributed systems that drive critical client projects. The ideal candidate is hands-on with Temporal.io, backend development (Node.js or Java), and familiar with modern cloud, DevOps, and automation practices.
Key Roles and Responsibilities:
- Design, develop, and maintain backend services using Node.js (NestJS) or Java integrated with Temporal.io workflow engine.
- Model and implement business processes using BPMN workflows, including managing external task workers, Operate, and Tasklist in Temporal.
- Build and manage RESTful APIs and microservices that are scalable, secure, and maintainable.
- Collaborate closely with cross-functional teams including frontend engineers, DevOps, cloud architects, and QA.
- Implement secure authentication and authorization flows using Keycloak IAM.
- Develop and optimize database interactions with PostgreSQL in a process-driven architecture.
- Utilize Azure services such as Blob Storage, API Gateway, and AKS for cloud infrastructure.
- Automate cloud infrastructure provisioning using Terraform and manage containerized deployments with Kubernetes.
- Ensure high-quality deliverables by implementing unit and integration tests using Jest, and documenting APIs with Swagger/Postman/Insomnia.
- Participate in peer code reviews, technical discussions, and contribute to architectural decisions.
- Maintain and improve CI/CD pipelines (Azure DevOps/GitHub Actions desirable).
Technical Requirements:
Must-Have Skills:
- Temporal.io BPM Platform:
- BPMN modeling, external task workers, Operate, Tasklist (Hands-on experience mandatory)
- Backend Development:
- Node.js (with TypeScript, NestJS framework) OR Java (Strong proficiency)
- Frontend Exposure (Nice-to-Have):
- Modern React.js (v17+) with TypeScript (component-driven design)
- Cloud & Infrastructure:
- Experience with Azure Services: Blob Storage, API Gateway, AKS
- Infrastructure automation using Terraform
- Container orchestration via Kubernetes
- Database:
- Strong understanding of PostgreSQL and its role in process-driven applications
- Authentication & Authorization:
- Experience integrating Keycloak IAM for user role and token-based authorization
- Testing & API Management:
- Testing with Jest
- API documentation and testing using Swagger / Postman / Insomnia (OpenAPI)
- Version Control:
- Git and GitFlow branching strategy
Nice-to-Have / Bonus Skills:
- Blockchain integration for secure KYC/identity flows
- Building custom Camunda Connectors or writing exporter plugins
- Experience with Azure DevOps or GitHub Actions for CI/CD automation
- Authorization enforcement using identity-based access patterns
Additional Information:
- Work Mode: Remote (occasional office visits for team meetings)
Work Location: Bhyandar
Management Skills:
Team Management
Communication Skills
Presentation Skills
Project Management Skills
Domain Skills:
Strong technical expertise in networking, systems administration, and desktop support.
knowledge of networking, managing LAN, WAN Devices
with server administration (Windows Server, Linux).
with virtualization technologies viz. VMware, Hyper-V).
Strong project management and organizational skills.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work independently and as part of a team.
Strong customer service orientation.
Required skills and experience: · Solid experience working in Big Data ETL environments with Spark and Java/Scala/Python · Strong experience with AWS cloud technologies (EC2, EMR, S3, Kinesis, etc) · Experience building monitoring/alerting frameworks with tools like Newrelic and escalations with slack/email/dashboard integrations, etc · Executive-level communication, prioritization, and team leadership skills
- The developer should be familiar with VCL
- Must have knowledge of LiveBindings
- Nice to know:
- ADO
- BDE
- dbExpress
- DFS
- FastReport
- Gnostice
- Indy
- QuickReport
- Raize
- TntU
- icode
- Familiar with GIT version control
- Good communication skills

ZenOnco.io is the World’s First Integrative Oncology health-tech platform with a vision to
save lives of cancer patients. We provide end-to-end care to cancer patients regarding both
medical as well as complementary treatment to improve their quality of life and increase
chances of cure.
We educate patients, help them design their treatment roadmap, standardize service
providers, facilitate treatment for last-mile service delivery, connect with other survivors,
and do regular follow-ups. We are leveraging technology to do this in a scalable manner. We
were recognized at ESMO (European Society for Medical Oncology) for launching the
World's first tool to generate free directional Integrative Oncology treatment reports
(ZIOPAR). We have also launched India’s first community platform CANNECT App to
connect cancer patients, survivors & caregivers (akin to Quora for Integrative Oncology).
Location: Mumbai - Andheri East
Experience : 3-5 Years
Pay Structure: Negotiable
Role responsibilities:
● Guide and manage a team of Patient Counselors and help them achieve their targets
by providing valuable feedback
● Track progress of Patient Counselors and listen to their calls to ensure that they are
guiding patients well
● Track progress of patients from first call to consultation to beyond
● Collaborate across teams to ensure quality and coordinate care delivery
● Manage patient relations and ensure that they are satisfied
● Ensure thorough and timely resolution of patient issues and concerns. If required,
also talk to patients to understand them and resolve any concerns
Qualifications:
● Any Graduate with 3+ years of experience, of which 1+ as team lead
● Strong communication and networking skills
● Excellent sales and negotiation skills
You will get:
● To make a difference in the lives of millions of cancer patients globally
● A great learning environment and an opportunity to grow


