As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
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About Client:
A dynamic digital marketing agency collaborating with agencies, advertisers, and publishers. Specializing in yield management, inventory optimization, and executing online display campaigns, our client also provides end-to-end digital marketing services for SMEs. Founded by IIM Ahmedabad alumni and ex-Ozone Media team members.
Key Responsibilities:
- Prospect, acquire, and nurture relationships with strategic publishers.
- Manage a team of 2-3 Publisher Development Representatives.
- Contribute to client's publisher development strategies.
- Study clients' existing advertising options, advising on seamless integration with our offerings.
- Articulate our client's value proposition across media solutions and ad technology, through both written and verbal communication.
- Build relationships across publisher organizations (executives, sales teams, ad ops, research).
- Track and manage the publisher acquisition pipeline and account activities.
- Collaborate with internal teams on sales strategy, techniques, and execution.
- Oversee all aspects of the sales process from pre-sale to close, providing ongoing sales consultation.
Requirements and Qualifications:
- Graduate degree in any discipline.
- Strong problem-solving and interpersonal skills.
- 5-7 years of industry experience, including 2 years with US Publishers.
- Previous roles in ad-serving technology, ad networks, or large Ad tech companies preferred.
- Ability to work with cross-functional teams and knowledge of pre and post-sales processes.
- Existing relationships with large premium publishers are preferred.
- High energy, self-motivated, and passionate about a fast-paced startup environment.
- Enthusiastic about the dynamic, fast-growing company and industry.
Other Benefits:
- Insurance: Medical coverage of 3,00,000 for individuals, spouses, and kids, with an option to include parents and higher coverage of 5,00,000.
- Professional Development: Reimbursement for relevant courses to support career growth and knowledge enhancement.
- Food: Enjoy breakfast, lunch, tea, and snacks – all you can eat!
- Work Culture: Embrace a flexible, result-oriented work environment.
- Dress: No dress code – wear anything you're comfortable in.
- Recreation: Engage in foosball, carom, and table tennis with like-minded colleagues.
- TGIF: Wrap up the week with fun activities – work hard, party harder!
Data Analytics● Ability to do exploratory analysis: Fetch data from systems and analyze trends.
● Developing customer segmentation models to improve the efficiency of marketing and product
campaigns.
● Establishing mechanisms for cross functional teams to consume customer insights to improve
engagement along the customer life cycle.
● Gather requirements for dashboards from business, marketing and operations stakeholders.
● Preparing internal reports for executive leadership and supporting their decision making.
● Analyse data, derive insights and embed it into Business actions.
● Work with cross functional teams.
Skills Required:
• Data Analytics Visionary.
• Strong in SQL & Excel and good to have experience in Tableau.
• Experience in the field of Data Analysis, Data Visualization.
• Strong in analysing the Data and creating dashboards.
• Strong in communication, presentation and business intelligence.
• Multi-Dimensional, "Growth Hacker" Skill Set with strong sense of ownership for work.
• Aggressive “Take no prisoners” approach.
VP Engineering
BANGALORE, KARNATAKA / 1. ENGINEERING – LEADERSHIP / FULL TIME
Disney Media & Entertainment Distribuon (DMED) brings together the Company’s best-in-class product, technology, and commercializaon teams together into one global organizaon. DMED is responsible for the P&L management and all distribuon, network and engineering operaons, sales, adversing, data, and certain key technology funcons worldwide for the Company’s content engines. DMED also manages operaons of the Company’s streaming services including Disney+, Hulu, ESPN+ and Disney+ Hotstar; and domesc broadcast and cable television networks.
Disney+ Hotstar is leading the way as the largest and smartest video plaorm in the country, reaching over 300 million users today. We have set a number of world records along the way - including for the highest concurrent viewership at 25.3 million during the ICC Cricket World Cup 2019. Disney+ Hotstar today is the one-stop desnaon for all your entertainment needs - from Live Sports, Indian and Internaonal Shows and Movies to all Disney content, including Pixar, Marvel, Star Wars, Naonal Geographic and Disney+ Originals. We’re looking for the brightest minds to build the future of TV with us.
About the Team
In this role, you will build large distributed systems to process and stream video at scale and drive all user aspects. As a VP for the team, you will develop plaorms and tools that deliver personalized recommendaons to 500+ million users. You will work on building storage soluons and microservices that serve recommendaons at a rate of few 100K requests per second. You
21/05/2021 Disney+ Hotstar - VP Engineering
will develop tools that serve recommendaons to our users in real-me. You will work closely with our product team to build new and compelling experiences for our customers!
The pace of our growth is incredible – if you want to tackle hard and interesng problems at scale, and create an impact within an entrepreneurial environment, join us!
Your Key Responsibilies
Responsible for the overall soware development life cycle.
Management and execuon against project plans and delivery commitments
Manage the day-to-day acvies of the engineering team within an Agile/Scrum environment.
Management of departmental resources, staffing, mentoring, enhancing, and maintaining a best-of-class engineering team.
Work closely with the engineers to architect and develop the best technical design and approach.
Contribute substanally to innovaon and overcome technology limitaons to deliver on customer experience.
Report on the status of development, quality, operaons, and system performance to management.
What to Bring
Bachelor's Degree in Computer Science or related field
14+ years of experience designing and developing complex, interacve consumer applicaons
Proficient with either Java or GoLang
7+ years of experience in soware development with strong experse in Java with micro web frameworks – like Play, Spring MVC, reacve programming
At least 5 years managing soware development teams including hands-on architectural or distributed systems experience
21/05/2021 Disney+ Hotstar - VP Engineering
Exposure in building RESTful APIs with monitoring(New Relic, statsd, graphite), fault tolerance and metrics
Experience with MySQL, NoSQL (Cassandra, Redis, DynamoDB) Experience/Knowledge of Nelix OSS.
Experience in server-side services using ElascSearch, Kaa Experience with AWS stack.
Experience with CI/CD processes.
A strong track record of project delivery for large, cross-funconal, projects and bringing in and growing engineering talent
Excellent wrien and verbal communicaon skills with the ability to present complex technical informaon clearly and concisely to a variety of audiences.
An entrepreneurial spirit combined with strong programming and product management skills
Our Values
- Audacity
- Self-Awareness - Ownership
- Bias for Acon
- Collaboraon
- Radical Candour - Inclusivity
- Mentorship
The Perks
- The glory. Almost too much responsibility. - No dress code. Unlimited leave.
- A fun-life balance.
- A cket on our rocket ship to the moon.
Who we are as an employer
We are an equal opportunity employer and all qualified applicants will receive consideraon for employment without regard to race, colour, religion, sex, naonal origin, gender identy,
🚀
21/05/2021 Disney+ Hotstar - VP Engineering
disability, protected veteran status, or any other characterisc protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
Who we are as a company
We’re Disney+ Hotstar. The go-to desnaon for over 300 million users for everything from Live Sports, Indian and Internaonal Shows and Movies to all Disney content, including Pixar, Marvel, Star Wars, Naonal Geographic and Disney+ originals. Our mission is to revoluonize internet entertainment through smart personalizaon, and by building a global video plaorm that takes over the world wide web and the whole wide world.
React.js
AngularJS (1.x)
Angular (2+)Best Opportunity for Experienced Professionals
Role/Position - SQL DB Dev Analyst
Job Description
Proven work experience of 8+ years as a database developer.
In depth understanding of data management (e.g. permissions, recovery, security and monitoring)
Hands on experience with MS SQL Server.
Developed and maintained various T-SQL stored procedures for different applications, reports and agent jobs.
Worked with DB administrator to provide overall performance tuning of Database System which include applying Indexes and refining stored procedure.
Completed the conversion of various legacy DB applications.
Design, code, test and debug business logic for software applications using T-SQL per defined technical specifications.
Excellent analytical and organization skills.
Knowledge of software development and user interface web applications.
An ability to understand front-end user requirements and problem-solving attitude.
Should have excellent analytical and communication skills.
Qualifications
· B.E. / B.Tech. /MSC in Computer Science or IT.
Additional information Responsibilities:
· Maximize system efficiency by regularly tuning and optimizing stored procedures.
· Able to perform data analysis to clean up data, creating queries and automation routines.
· Translate use cases into functional applications
· Ensure the best possible performance, quality and responsiveness of applications.
· Help maintain code quality
· Able to work well in a team setting.
Notice Period - 15 days
Salary Package - Open
Python
Javascript
PHP
HTML/CSSReact.jshis position lets you work from the comfort of your home. You would be required to work from 2:00 pm to 10:00 pm. You will receive 12 personal times off during the year. You would have to be available via skype during those times. The ideal candidate would have to know a lot about seo and code to fix issues that are required on google. You would be working on projects from job boards to crm to websites. Your primary job would be to write code. AWS operating systems knowledge is a requirement. But this position would be a lead position to get the job done.
Must have experience with google search engines.
Full Stack Developer Responsibilities:
Proficiency with server side languages such as html, Python, React, Ruby, Java, PHP and .Net. Django
- Developing front end website architecture.
- Designing user interactions on web pages.
- Developing back end website applications.
- Creating servers and databases for functionality.
- Ensuring cross-platform optimization for mobile phones.
- Ensuring responsiveness of applications.
- Working alongside graphic designers for web design features.
- Seeing through a project from conception to finished product.
- Designing and developing APIs.
- Meeting both technical and consumer needs.
- Staying abreast of developments in web applications and programming languages.Full Stack Developer Requirements:
- Degree in Computer Science.
- Strong organizational and project management skills.
- Proficiency in Python CRM application
- Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
- Familiarity with html, JavaScript frameworks such as Angular JS, React and Amber.
- Familiarity with database technology such as MySQL, AWS, Oracle and MongoDB.
- Excellent verbal communication skills.
- Good problem solving skills.
- Attention to detail.
C++
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Scala
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Full Stack Developer - Averlon