As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
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About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Company video
![Quick Dry Cleaning Software's video section](/_next/image?url=https%3A%2F%2Fimg.youtube.com%2Fvi%2FevRAiNQRDnk%2Fmaxresdefault.jpg&w=3840&q=75)
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with 4000+ farmers in the Himalayas and tribal belts across India. We help in
providing the otherwise expensive organic certifications to the pure produce grown
by these farmers and bring their produce to the national as well as international
market.
Winner of "Jaivik India Award- 2022" for Best product range in organic sector, we are
looking for a dynamic individual to join our team as a Digital Marketing Executive.
Responsibilities -:
Strategising, and executing campaigns across Google & Facebook to drive awareness,
conversion, and revenue.
Work on the organic presence as well as the Paid reach for the brand.
Regularly monitoring & reporting key performance metrics - new user acquisition,
retention, funnel efficiency, CAC, ROAS etc.
Work with the development team in order to optimize the data collection, user journey
and retention.
Scale campaigns based on goals and demand.
Working closely with the team to share funnel conversion improvement ideas, feedback &
present results.
Managing campaign expenses, staying on budget, estimating monthly costs and
reconcile discrepancies across all mediums.
Requirements -:
Technical know-how related to online Data collection.
Prior experience in performance marketing and understanding of Google Ads and
Facebook Ads Manager
Excellent analytical & reporting skills.
Minimum academic qualification requirement: Graduate with fresh innovative ideas.
Working knowledge on Microsoft Excel & Google Spreadsheets is a must.
Candidates living near Gurugram will be preferred for this role.
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💰 Early-stage, funded, growing, growing fast, profitable!
🎯 Mission Driven: To help small & large Indian businesses grow faster
Min. Experience: 3+ years in Full Stack Development
Skillset:
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- Mentorship, growth, great work culture
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- A good balance between deep focussed work and collaborative work, we won't bother you with unnecessary meetings
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- Be vested or interested in the company vision
- Take ownership of your product
- Should be capable of handling one complete product end-to-end - with minimal oversight
Bonus:
- If you have DevOps expertise: Docker, Kubernetes, AWS
- If you have amazing frontend skills
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- If you have given a talk or spoken in a meetup/conference
- If you have a hobby project, we will love to hear about it
- If you have previously worked in startups
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Work Location : Chennai
Experience Level : 5+yrs
Package : Upto 18 LPA
Notice Period : Immediate Joiners
It's a full-time opportunity with our client.
Mandatory Skills:Machine Learning,Python,Tableau & SQL
Job Requirements:
--2+ years of industry experience in predictive modeling, data science, and Analysis.
--Experience with ML models including but not limited to Regression, Random Forests, XGBoost.
--Experience in an ML engineer or data scientist role building and deploying ML models or hands on experience developing deep learning models.
--Experience writing code in Python and SQL with documentation for reproducibility.
--Strong Proficiency in Tableau.
--Experience handling big datasets, diving into data to discover hidden patterns, using data visualization tools, writing SQL.
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We at Arcana(arcana.network) are looking for someone well versed with applied math and cryptography to help design our protocol and allied systems.
Specifically, we are looking for knowledge in a significant subset of the following:
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Academics and part time consultants also welcome to apply.
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Walk in-Votive Technologies Indore
308, Shrivardhan complex,
4 RNT Marg,Indore (MP), India 452001.
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