As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Subodh Popalwar
Software Engineer, Memorres
About Quick Dry Cleaning Software
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
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About us:
IndieFolio is disrupting the traditional creative agency model by allowing leading brands to assemble custom creative teams, delivering world-class quality. We connect top brands with India's finest creative talent in design, video, and content, leveraging advanced technology and industry expertise to streamline the process. Our curated network of professionals, combined with a data-driven approach, ensures exceptional results and unmatched efficiency. With a proven track record and a commitment to innovation, IndieFolio is transforming how businesses access and collaborate with top-tier creative talent. We are scaling our team and operations, seeking independent, responsible, and accountable individuals to join our dynamic team.
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Qualifications:
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- Demonstrated leadership abilities with a history of coaching, mentoring, and developing high-performing Account Management teams.
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Urgent Hiring!!!
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Job Description:
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Openings: 5 positions
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AngularJS (1.x)
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Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.
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The project includes the development of an industry-leading asset management platform for one of the biggest investment companies in the world. This analytics platform is a distributed solution that handles large volumes of time series data for processing, analysis, and exposing them to other applications through APIs.
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While the role is development focused, design, deployment and maintenance require teamwork across a broad scope, spanning regions and seniority. Beyond technical skills, we require:
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- Working knowledge of building and deploying distributed systems
- Experience with cloud technologies like Kubernetes, Docker, OpenStack, and Kafka
- Experience with dev ops tools like Git, Maven, Jenkins, Gitlab CI, Azure DevOps
Interested candidates, pls share your updated profile
Current CTC
Expected CTC
Notice Period
Greetings from colan infotech!!!
Sale company products to customers over phone, email etc
Qualififcation - any graduate
Python
Vue.jsAngularJS (1.x)React.jsAngular (2+)
JavascriptPrimary purpose of the role:
Front end development of websites and applications using CSS3, HTML5, jQuery and other skills to produce clean, functional and web compliant projects to be handed over to Back End Developers to be further worked on as well as CSS bug fixes post Back End development
Major responsibilities & deliverables:
- Great skills in HTML, CSS, JavaScript and cross browser implementations.
- Strong analytical and problem-solving skills.
- Experience and knowledge about the cool stuff in HTML5 and CSS3.
- At Least knowledge of one JavaScript framework such as VueJs, ReactJs, AngularJs
- Proficiency and familiarity with CSS/JavaScript frameworks and utilities such as HTML5 Boilerplate, jQuery, Modernizr, Firebug, JSLint, minification, and others.
- Taking PSD files from designers, slicing and/or recreating elements via CSS to match the design perfectly
- Ability to make modifications to libraries in jQuery as per requirement of a project
- Extensive knowledge of fonts, embedding from third parties like Google, Typekit & Font Deck etc.
- Knowledge of optimizing CSS/JavaScript performance, by coding practices and tools.
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- Awareness of current design trends in the visual arts, working knowledge of the latest computer packages and an understanding time limits which can impact on the design.
- Knowledge of GIT or any other version control software.
Python
DjangoJavascriptReact.jsquality products. We believe in ownership and are looking for people driven to
continuously ship new, impactful features and capabilities for our users.
Experience: 2- 4 years (min)
Functional Area: Front/Back-end web development
Apply if you have:
Cloud app development experience
Strong Python – Django / Django Rest Framework and ReactJS experience
Advanced knowledge of Python and relational databases
Experience with SQL and NoSQL databases
Experience with building, modifying and extending API endpoints (REST or GraphQL) for data retrieval and
persistence
Creating high performance UI etc.
Experience with the full software development life cycle, including requirements collection, design,
implementation, testing, and operational support
Analytical capabilities and logical approach to problem-solving
Experience with scrum or other agile software development methodology
Hands on experience in DevOps & have significant familiarity with DevOps Tools
Build and Manage continuous deployment of software (CI/CD)
Must have dedication and commitment towards work
Deliver the assigned tasks within the stipulated timeline
What you will do:
Work on existing software solutions or new systems on the specified programming language
Translating designs and wireframes into high-quality code
Ensure the best possible performance, quality of the solution you are working on
Working closely with business analysts, software engineers, product managers, designers and other stakeholders
Write well designed and efficient code by adhering to the specified coding standards
Mentor and support other team members by doing code reviews and applying your experience in process and
technical leadership.
Qualification:
Education: BE Computer Science, MCA or equivalent with 60% marks.
Must have excellent communication and written communication skills
Employment: Full time – Permanent
Salary: Hike in Current Salary (No bar for Right Candidate)
Go Programming (Golang)
Amazon Web Services (AWS)Intro
EAGLE Power Holdings aims to launch a portfolio of new energy retail brands, all of which enjoy the efficiency of a single technology platform. We want to do more than offer cheap "green" tariffs, and believe that our range of engaging brands can identify with shifts in consumer preferences (e.g. growth of EV usage), with the value of local communities, and with proactive support of broader ESG causes.
Our long-term strategy is technology-driven, and involves unlocking value through the digitalisation of processes around customer acquisition, engagement, and retention. Developers at EAGLE flourish in an agile process where collaboration and ego-free communication is valued. We believe in developing working software throughout the entire product development process. We engage in product thinking as a team and cross-functionality among product managers, designers, and domain experts is promoted.
How you fit in
Engineering is the executional function of EAGLE's software delivery wing. As a senior server-side developer at Eagle, you will drive complex projects being built from scratch, and lead the junior members of the team. Not only are you expected to write clean, tested, and maintainable code, you will also be a central part of a product team that iterates constantly, ships regularly, and learns continuously. You will have the creative freedom for learning, experimenting, and responsible risk-taking in a startup environment.
What your role consists of:
- Collaborate with engineers, UI/UX designers, and product owners to build & ship new features and maintain/enhance existing ones
- Design & develop software solutions while ensuring the solution is scalable and can handle large data, complex analytics, and multi-tenancy
- Implement best practices of test-driven development, automated deployment, refactoring and code standards
- Tackle complex problems, consider multiple solutions, and determine the best course of action
- Debug production issues across services and multiple levels of the stack
- Help inform product prioritisation and scoping decisions by evaluating technical complexity and risk
- Work on internal tooling to improve the development experience of other engineers and ship faster and safer
- Provide junior engineers with feedback regarding application engineering methodologies, standards, and leading practices when appropriate
What you bring to this role:
- 4+ years of significant experience building scalable web applications in a distributed, collaborative, agile environment while delivering solutions on a regular cadence
- An ownership mindset: you should look not only at what you’re asked to do, but ask why you’re doing it and how it impacts on the rest of the product, our customers, and whether it makes sense
- Extensive experience with distributed service architecture
- Extensive experience with modern NoSQL technologies
- Extensive experience in cloud automation & test-driven development
- Excellent communication skills and ability to give and receive constructive feedback
- Ability to to mentor or coach less experienced engineers
- Passion for the whole product process. You will have your specific areas of focus, but we find those that are passionate about the bigger picture collaborate best with cross-functional teams
Nice to haves:
- Experience with Golang
- Experience with Serverless infrastructure
- Experience with multi-tenant system designing
- Experience with building & integrating CI/CD pipelines
Where we are
While the company is registered in the UK, the software delivery wing is built to be remote-first. Whether you prefer to be in situ or a digital nomad (or anything in between), you are welcome. We are not inclined to support relocation to London for candidates that are not already based there, as we are a remote-first company.
What’s in it for you
We offer competitive salaries based on prevailing rates in your local employment market, but there is further room to negotiate if you are the right candidate. In addition to your basic package, you can expect to receive the following benefits:
- Flexible working hours
- Unlimited annual leave
- On-the-job coaching, and access to mentorship by industry and domain thought leaders
- Full or partial sponsorship for professional/skill development courses, certifications, and other learning opportunities (evaluated on a case-by-case basis)
- Monthly allowance package for remote working (coworking membership or cash allowance)
About EAGLE Power Holdings
In a nutshell: Transforming energy retail and supply through cutting-edge software and AI technology
The venture is in ‘stealth mode’ as we lay the foundations for blast-off. It has been launched by a team with a history of entrepreneurial successes. These include one in the climate change space which services the Californian and North America carbon markets, and another which provides highly refined machine learning software to the energy arena in Asia. Both companies were acquired last year.
This start-up was launched in London at the end of 2020, and will focus on the deregulated energy market in GB. The mission is to discover, or invent, a viable business and operational model for energy retail within the near-zero-cost energy ecosystem that the world is moving towards. This transformation is driven by the ever-decreasing prices of renewables/alternative generation, and by the exponentially growing volumes of national energy system data. We believe these factors have yet to truly disrupt the market, and intend to accelerate the sharing of value back to consumers.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres