As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.

About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Company video


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- UX Project Architecture
- Angular
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- HTML
- CSS
- JavaScript
- TypeScript
- React
Job Summary:
As a Technical Architect, you will be responsible for designing, developing, and overseeing the implementation of technical solutions that meet the business needs of the organization. You will work closely with engineering teams to ensure that the architecture is scalable, secure, cost- effective, and aligned with the industry’s best practices. This is an excellent opportunity for someone with deep technical expertise and a passion for shaping the architecture of complex systems.
Key Responsibilities:
- Solution Design & Architecture: Lead the design and implementation of high-performance, scalable, and secure software architectures. Select appropriate technologies, frameworks, and platforms that align with business requirements and goals.
- Collaboration with Stakeholders: Work closely with product managers, business analysts, and development teams to understand the technical and business requirements. Translate those requirements into efficient, effective technical solutions.
- Guiding Development Teams: Provide technical leadership to development teams, ensuring the solution is implemented according to architectural principles and best practices. Offer mentorship and guidance to junior developers and architects.
- Technical Leadership: Provide technical leadership to development teams, ensuring the solution is implemented according to architectural principles and best practices. Offer mentorship and guidance to junior developers and architects.
- System Integration: Define how the application will integrate with other systems, services, or third-party tools. Implement API design and integration strategies for data exchange between various components and external systems. Oversee data flow, and design middleware or message brokers where necessary for smooth interaction between subsystems.
- Technology Evaluation & Integration: Evaluate and select new technologies, tools, and frameworks that improve system efficiency, maintainability, and scalability. Oversee the integration of systems and third- party services.
- Performance Optimization: Design and implement systems for optimal performance, including high availability, disaster recovery, and load balancing. Conduct performance tuning, troubleshoot bottlenecks, and recommend optimization strategies.
- Security & Compliance: Ensure that systems meet security best practices, and compliance standards (e.g., GDPR, HIPAA). Implement robust security protocols, data protection strategies, and threat mitigation methods.
- Documentation & Knowledge Sharing: Maintain up-to-date architecture documentation and ensure knowledge is shared across the technical teams. Promote a culture of continuous improvement and documentation within the team.
- Code Reviews & Quality Assurance: Participate in code reviews to ensure that the development follows architectural guidelines and best practices. Advocate for clean, maintainable, and high-quality code.
- Cost Management: Design cost-effective solutions that optimize resource usage and minimize operational costs, particularly for cloud-based architectures.
Qualifications & Skills:
- Education:
o Bachelor's degree in Engineering, or a related field. PMP, or similar project management certification is a plus.
- Experience:
o 10+ years of experience in software development, with at least 3-4 years in technical architecture or senior technical role.
o Proven experience designing and implementing complex, distributed systems.
- Technical Expertise:
o Web Technologies: Expert knowledge in front-end and back-end technologies such as HTML5, CSS3, JavaScript, TypeScript, and frameworks like React, Angular, Vue.js, Node.js.
o Experience in using UX tools to derive the UX flow for web applications and continuous optimization. Having knowledge on the Analytics tools like GTM to determine behavior and derive sales efficiency.
o Microservices Architecture: Strong experience in microservices-based
architecture with knowledge of containerization (e.g., Docker), orchestration (e.g., Kubernetes), and event-driven architecture.
o Experience with databases (relational, NoSQL) and data management strategies.
- Soft Skills:
o Strong communication and interpersonal skills to work effectively with
stakeholders across the organization.
o Leadership and mentoring abilities to guide and inspire development teams.
o Problem-solving mindset with the ability to troubleshoot and resolve complex technical issues.
Profile:
· Head the product management for the 3rd party products including Smallcase, Mutual Funds, IPO, Insurance, Loan, Credit cards, Bank accounts, Gold, Bonds, etc.
· Lead a team of 7-10 Product Managers
· Responsible for revenue, market share, vol. of these products from 3 channels – online platforms, digital marketing, offline channels
· Own process and product development for these products
· Continuous competition tracking
· Training the various channels on products
· Coordinating with various teams to ensure timely completion of dependent activities
· Responsible for timely responding and resolving client queries / complaints
· Preparing volume/revenue/usage data reports
· Work closely with; & manage expectations of; multiple stakeholders like Business, Marketing, Compliance, Risk, Design, Technology, Program, and External vendors
· Single handedly take couple of product features from vision to launch stage
· Preparing short-term and long-term roadmaps of the products/features
· Define KPIs and set up benchmarks, to measure the performance of the product
· The candidate should have an analytical mindset who should be able to use data at ease – in finding hidden patterns and for understanding user behavior
· We are looking for someone who has deep empathy for the end customer
· Our candidate is the one who is extremely passionate about making his product a market success – a growth hacking mentality is what we are looking for
· The candidate should have hands-on experience in owning the complete product cycle – having taken multiple products from ideation to launch stage
· Past experience in industries like Fin-tech, AI/ML, Health-tech, Food-tech, Content-tech, Edu-tech, Gaming-tech, Social-tech etc. is an add-on but not at all mandatory
Qualification:
· Min. 3 years of product management experience in owning/growing 3rd party products
· Awesome communication and relationship building skill
· Able to solve complex problems in an structured manner
Reporting to: Product Head Location: Mumbai

Requirement:
Qualification - BE / B-tech (CS/EEE/ECE/IT) • You hold a bachelor's or master's degree in software engineering/IT • Ideally you have a first professional knowledge of building production quality cloud solutions. • Familiar with AWS, AWS Lambda, AWS Cloud Formation, AWS Cloud Watch and AWS IoT Greengrass. • You have experience with NoSQL Databases and designing REST APIs. The following languages are used: Python, Node.js, JavaScript. • Proficient in Data Structures and Algorithms. • A team player who likes to share with & learn from other colleagues
About the company:
Our Client enables enterprises in their digital transformation journey by offering Consulting & Implementation Services related to Data Analytics &Enterprise Performance Management (EPM).
Job Location : Noida
Position – Azure Solution Architect
Notice period- Immediate to 60 days
Experience – 6+
Job Description:
Your Role and Responsibilities
- Able to drive the technology design meetings, propose technology design and architecture
- Experienced in the design and delivery of enterprise level Highly Available solutions
- Work closely with project management teams to successfully monitor progress of implementation
- Collaborate with Pre-sales team on RFP
- Provide detailed specifications for proposed solutions
- Experienced to Migrate applications to cloud
- Experienced to create Data Lake and Data warehouse solutions
- Ability to implement the solution as per technical requirements
- Identity, authentication, security, privacy, and compliance including Active Directory modern Application Architecture (Queue’s, Micro-Services, Containers etc)
Required Technical and Professional Expertise
- Project management and leadership skills are essential.
- 4+ years of experience developing IT and cloud infrastructure (MS Azure, GPC).
- Working knowledge of MS Azure technology stack and related technology (ie. Data Factory, Data Flow, Synapse Analytics, Synapse ML, Gen2 storage, etc.).
- Master's degree in Computer Science or Software Engineering preferred.
- Current understanding of best practices regarding system security measures.
- Experience in software engineering and design architecture.
- Positive outlook in meeting challenges and working to a high level.
- Advanced understanding of business analysis techniques and processes.
- Good to have Azure ML experience
Preferred Technical and Professional Experience
- MS Azure Certification: Fundamentals, Solution Architect, Data Engineer
Team Merito
We are looking for sales and operation executive with go getter attitude. It's an executive's job to make sure AapkaPainter's operations are running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients.
Responsibilities and Duties
1. Meet leads for assessment and solution offering.
(Leads and appointments will be provided by company)
2. Prepare quotation as per client requirements
3. Handle and resolve feedback, complaints or conflicts
4.Highly self-motivated
5.Possess strong work ethics and keep information confidential
Qualifications and Skills
Graduates Preferred
Sales Experience Preferred


Roles and Responsibilities
Excellent team player, ability to work in a global team and follow through on deadlines and Built MVC based Web Application Using JSP/Spring framework and Good knowledge of Application Servers like Tomcat and Web logic.
Good knowledge of database software like MySQL and solid understanding of DB conceptsWeb application development (including GUI design)Knowledge of web server software like - Apache Working knowledge of build and source code control tools like GitExperience with system integration testing and unit testingExcellent time management and multitasking skills Develop and implement new software programs


• Design, implement, and extend core platform services and APIs to enable new
products and features to be built.
• Provide technical contribute to the core team that powers our backend services for
millions of concurrent users.
• Build and own the core systems that form the architecture of our backend services
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level business components like identity, therapeutic engine, and analytics systems
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• Drive the qualitative aspects of the backend services, like performance, scalability,
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Android Developer
*H1 is a Spanish fin/proptech that revolutionizes the mortgage market by offering bank-risk approved loans before knowing the house an individual wants to purchase. It also offers a powerful selling tool for real estate agents and developers that helps manage their businesses. From there, H1 is building a community of millions of high credit profile users (individuals + companies) that use the credit marketplace technology to access a multiproduct platform (including banking and non-banking capital and multiple financial and credit scoring products) that becomes a financial partner for individuals and companies as well as a personal documentation encrypted storage for all family or group members (SAAS model).
*H1 is the future of digital banking.
*Recently capitalized, and in a strong growth phase to expand nationally and into 5 additional countries.
About the Job:
H1 seeks mobile Android developers with experience on Kotlin, responsive layout and PlayStore publish for our development team
In this role, you will report directly to the CTO
Agile based organization, with bi-weekly sprints on long-term project
Responsibilities:
- Build an extraordinary tech product (software) from an user centric perspective, for all the different actors involved with the organization and in direct contact with the technology (clients, management, finance, risk/operations team, commercial team, marketing, etc.)
- Working with the CTO to build the roadmap and agile based organization required.
- Test and publish the app on PlayStore
- Receive and react to product feedback from all internal and external stakeholders
- Product KPIs, and product releases on a recurring basis
- Producing reports to monitor level of usability, engagement, etc. (product metrics and analytics)
- Contributing to deliver the expected results from a usability and engagement perspective
About You:
- With strong software product background, and extraordinary capabilities in terms of product strategy development and usability
- 3-6+ years robust experience on developing software products in an agile based organization
- Demonstrated success in bringing new products to market, capturing market share and delivering market leading products and services.
- Clear examples of products managed or developed during his/her career
- Strategic thinking: you are able to think at the strategic level and make the link with the pixel level
- Able to work in a flat and transparent manner within a fast paced environment
- Results oriented
- Academic education in tech/product/digital related careers
- High level english (spoken and written). Spanish at any level would be a great plus.
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Skills:
- Great flavour towards software products
- High expertise and excellence on software usability and user experience optimization. Expertise in software design
- Sensitivity towards customers and users
- Data driven decision making
- Deep knowledge of the digital world
- Fintech / Proptech / Digital banking background experience will be very positively considered, but not necessarily needed
- Kotlin and adaptive layout experience, Java would be a plus.
- Experience in mobile and tablet development
- Store and keystore signing experience
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- Proactive and able to take initiative. Decisive and resolute
- “Out of the box” thinker
- Creative thinker
- Works well in a team and with a wide range of people from different backgrounds and ages
- Organised and methodical
- Succeeds under pressure
- Is able to have fun and keep a positive atmosphere in the team
Location of Headquarters: Madrid, Spain
Tech Hub in India: Office in Bangalore, Karnataka (India). Full tech team between Madrid, Spain + Bangalore, India
This is a unique opportunity to contribute heavily to the growth of an innovative, market-leading Fintech & Proptech company.
Salary Range: 40k-90k Rupees monthly (5 Lakhs - 11 Lakhs per annum)

Looking for Experience PHP-Wordpress Developers.
Company Name: Reddensoft Infotech Pvt Ltd
Well versed with theme Creation from scratch and Plugin development in Wordpress.
Proficient with Woocommerce , Laravel will be an added advantage.
Experience in Payment Gateway have implementation. Working experience of Shopify .
Good knowledge on PHP, MYSQL, Javascript.
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