Customer Success Manager

1. Bachelor’s degree in Computer Science, Engineering, or related field.
2. 3-5 years of professional experience in web development with a strong focus on JavaScript stack technologies.
3. Proven experience in integrating blockchain technology into web applications, with a deep understanding of blockchain protocols, smart contracts, and decentralized applications (dApps).
4. Proficiency in multisignature, multiparty computation and 3rd party Node provider integration
5. Experience with public blockchain platforms such as Bitcoin, Ethereum, etc.
6. Solid understanding of RESTful APIs and web services.
7. Strong problem-solving skills and the ability to troubleshoot complex issues.
8. Excellent communication and collaboration skills.
9. Ability to thrive in a fast-paced, agile environment and adapt to changing priorities.
10. Experience with continuous integration and deployment (CI/CD) pipelines is a plus.
11. Experience in setting up Bitcoin core, and Geth node is a plus

Job Overview: We are seeking a dedicated and experienced Human Resources Manager to join our team in Greater Noida. The HR Manager will lead manage employee relations, oversee performance evaluations, ensure compliance with company policies and legal requirements, and handle various HR initiatives.

Key Responsibilities:

•   Build and maintain positive employee relationships through effective communication and conflict resolution.

•   Conduct and manage employee performance evaluations and provide feedback to improve individual and team performance.

•   Administer and enforce company policies, ensuring compliance with legal and regulatory requirements related to employment and HR practices.

•   Maintain and update employment records and manage confidential employee information with integrity.

•   Oversee office management duties, workforce studies, and performance standards.

•   Drive manpower planning, employee development initiatives, and succession planning.

•   Manage employee attendance, leave records, and timekeeping systems.

•   Address and resolve legal issues related to employment and labor law.

•   Manage the organization’s LinkedIn Learning initiative, including communication, platform administration, and employee engagement.

•   Oversee program management, ensuring the successful execution of outsourced programs with external vendors.

•   Vendor management, including vendor empanelment, legal contracting, purchase orders, and compliance oversight.

•   Track and analyze HR metrics, providing insights for decision-making and improvement.

•   Manage Learning & Development (L&D) data, including Learning Management System (LMS) entries, program tracking, and L&D analytics.

Qualifications:

•   Proven experience in Human Resource Management and employee engagement initiatives.

•   In-depth knowledge of legal requirements related to HR and talent management.

•   Strong analytical skills with experience in tracking and analyzing HR metrics.

•   Excellent communication, negotiation, and conflict resolution skills.

•   Strong interpersonal and relationship-building abilities.

•   Capable of working independently and collaboratively in a team-oriented environment.

•   High level of confidentiality and integrity in handling employee information.

•   Expertise in office management, workforce studies, and performance standards.

•   Proficiency in manpower planning and employee development strategies.

•   Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.

JOB RESPONSIBILITIES

• Undertake creative content creation initiatives to contribute towards business goals.
• Involve in brainstorming and pitch in ideas for social media posts and campaigns
• Liaise with concerned team members for content marketing strategies which supports and extends marketing initiatives with setting short-term goals.
• Collaborate with designer and copywriter for content requirements.
• Amalgamate ideas with creative agencies and internal team for performance marketing creatives.
• Align brand communication throughout the channels.
• Ensure content created is in sync with brand language, consistent in terms of style, tone and formats and communications as per the brand personality.
• Analyze customer/community feedback and work collaboratively to generate ideas to increase consumer engagement.
• Monitor on-going market trends and competitive activities on digital platforms.
• Own the development and messaging of the brand narrative.
• Create, execute, and manage marketing programs and campaigns.
• Understanding and involve in decisions pertaining to brand budgets.
• Set brand planning calendar, coordinate with cross-functional activities and planning processes, manage timelines, and ensure timely completion of all deliverables.
• Lead the development of strategies and objectives for building and executing year-round brand engagement through partnerships, social media, and varied platforms.
• Involve in brand pitch and narrations for influencer/celebrity collaborations.

JOB REQUIREMENTS

1. Education: Bachelor's degree in Marketing, Business, or related field. MBA preferred.
2. Work Experience: 5-7 years of experience in brand management, brand marketing and creative content creation.

DESIRED PROFILE

1. Excellent written and Oral presentations skills
2. Insightful as well as an aptitude for creative, out of the box thinking.
3. On top of industry trends and consumer psychology.
4. Knowledge of consumer marketing.
5. Ability to think both creatively and strategically.
6. Deadline-oriented, inquisitive, with great follow-up and reporting skills.
7. Solid exposure to content creation for social media platforms and experience working with influencers/celebrities.
8. Project and budget management skills.    
9. Quick and enthusiastic learner

BDA and BDE

ROLES

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly.

Job Location: Work from home

Selection process: HR Round followed by group discussion and sales manager round.

Qualification: Any Graduate/Post Graduate

Salary offered: As per industry standards

Working days: 6 days                  Sunday is off

Shifts:10:00am -7:00pm

Mandatory language: English

Laptop/wi-fi: candidates are to use their own laptops,

Additional Compensation: If applicable, this will be decided on the basis of your designation.

Key responsibilities:

1. Creating an inspiring team environment with an open communication culture

2. Setting clear team goals

3. Oversee day-to-day operation

4. Monitor team performance and report

5. Motivate team members

6. Generate sales through customer referrals

7. Review the sales team performance and explore sales improvement initiatives to achieve the sales targets for the project

8. Conduct sales review meetings with the sales team on a periodic basis

9. To recruit good quality prospective sales candidate and ensure that they are completing probation in order to achieve the sales target set by the company

About Our Client

It is a last-mile tech-logistics solution provider for intra-state deliveries based in Bangalore. It offers reliable, affordable, and professional services, structured to serve enterprises.

Our Client aggregates light commercial vehicles for urban logistics and has onboarded 55,000+ truckers on its platform across 14 cities. Our Client works across industry sectors like organized retail, FMCG and e-commerce, distribution and 3PL companies. Some of its clients include Amazon, Flipkart, Bisleri, Vishal Mega Mart, Future Supply Chain, Coca-Cola, Delhivery, and Udaan.

The company offers customized logistics solutions for clients, along with other value-added services such as screened drivers, audited and GPS-enabled vehicles, point-to-point billing, status updates, 24x7 service, and greater efficiency, all at transparent and economical pricing.

Our Client, as a brand, is known as one of the market leaders in the enterprise segment, and first movers to identify and empathize with the underserved urban trucker community, playing a huge role in making them a part of the mainstream economy. This series-B funded tech-logistics company aims to disrupt the primitive $35bn+ urban-logistics industry by leveraging technology and help enterprises to reach consumers faster.

Our Client is India's largest enterprise urban-logistics provider in India, with 55,000+ Light Commercial Vehicles on its platform.

Why Our Client?

- Switch career into internet startups.
- Work with fast-paced organizations.

What will I do?

 Develop new user-facing features·
 Build reusable code and libraries for future use·
 Ensure the technical feasibility of UI/UX designs·
 Optimize application for maximum speed and scalability·
 Assure that all user input is validated before submitting to back end·
 Collaborate with other team members and stakeholders.· 

What skills should I have?

 BTech, BE, BS degree in Computer Science, similar technical field of study or equivalent practical·
experience.
 3+ years·' experience in web and software development.
 Demonstrated knowledge of web technologies such as HTML5, CSS3, Javascript and AJAX/Fetch·
API.
 Demonstrated experience in React, React-Router, Redux, React-saga/Thunk.·
 Ability to work independently and multi-task effectively.·
 Flexible and willing to accept a change in priorities as necessary.·
 Strong attention to detail.·
 A good understanding of cross-browser compatibility issues and ways to work around them.·
 Proficient with code versioning tools, such as Git / Mercurial / SVN·
 A good understanding of SEO principles and ensuring that application will adhere to them.· 

About BiteSpeed

Hey there! We are a seed funded SaaS startup on a mission to help ecommerce brands embrace conversational commerce as the future of selling online.

We're starting by building the tools for any ecommerce brand to be able to sell and engage with their customers on chat apps like Whatsapp, FB Messenger.

💡 Read more about our mission and the story of commerce here!

Within 2 years of launch, we have 1500+ e-commerce brands across 50+ countries using our product (pretty cool right?).

Check us out here - **https://apps.shopify.com/bitespeed-fb-messenger-chatbot** and do read through the 180 odd 5-star reviews to get a sense of what our customers say about us (we openly brag about this 😉).

Learn more about our investors here -

BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge

D2C Enabler BiteSpeed Raises Funds From Sequoia's Surge, CRED's Kunal Shah, Others [Funding alert] BiteSpeed raises $275K in seed round led by Whiteboard Capital

About the team

BiteSpeed started out in the dorm rooms of BITS Pilani when we hardly knew much about running a company, in fact most of us hadn’t written a line of code in our lives.

We were inspired by companies like Postman and Freshworks which have built market leading software companies from India and had a desire to create something world-class which we could be proud of.

So we jumped off the cliff and built a parachute on our way down (just as Reid Hoffman likes to say).

We could make a long, boring list of 20 company values but by now you probably do get a gist of the kind of people we are. We are young, ambitious self-learners on a journey to create a globally competitive software company from India.

About the role

We’re looking for a Technical Lead to join our founding team and lead our product development. If you’re someone who thrives on high ownership, can figure stuff out on your own and wants to be part of the zero-to-one journey, this might be for you.

Years of experience: 4-10

What you’ll do
 We’re at 10M requests per day, you’ll take us to 100M requests per day.

• Designing for scale: We have complex systems working overtime with a lot of moving pieces. It’s just going to get worse. We need to reimagine scalable & reusable LEGOs 🧩;
• Setup DevOps: Rome was not built without discipline, and we’re not aiming for anything less. We’ve got a lot of ground to cover and we need your help 🛠;
• Building the dream team: We need a Phil Jackson to get us a Rodman for our defence. A Dhoni to make our Rohit open. It’s going to be tough finding the right people and tougher putting them to the right work ;
• Prioritise and delegate tasks: What tech debt to fix while also building for current business requirements? How to get it all done in time using limited resources? 🧐;
• And after all of it of-course, be ready to jam to this every time we push to prod - https://www.youtube.com/watch?v=h9QNUcrjtOs🔥;

Salary and Location

Expected CTC: 40-60LPA + Generous equity (ESOPs) Location: Remote

• Themselves Make Outbound Calls to Prospects
• Manage a Team of 1-3 Sales Guys.
• Leading Sales teams to reach Sales targets.
• Provide detailed and accurate sales forecasts.
• Recruit, hire, and train sales team.
• Maintain a proper follow up format with whole team
• Explaining the services of Hedgehomes over call and in person to the clients
• Assisting the Prospects in site visits to various real estate projects briefing them
  about the pros and cons of individual location and project.
• Analyzing the requirement of the prospect and finding a suitable project for him/her.
• Supporting business development through active lead nurturing and developing prospect relationships
• Work on CRM software tools.

Role and Responsibilities

• Making technology work for small holder farmers is the primary function of this team, the individual joining this team should be self-driven towards creating impact.
• A keen listener and has a pro-active approach to problem solving.
• Should understand the role of digital transformation in a company’s journey.
• An individual who follows technological advancements closely and thinks of new and innovative use cases that such technology can solve.
• Having previous experience in product management and/or platform development projects is a plus.
• Knowledge of software development life cycle and software configuration management tools preferred.
• The candidate should demonstrate high bias-for-action and should drive results that matter to the function and to the entire organisation.
• Build from ground up, a scalable server infrastructure and client applications.
• Design, develop and deploy features and consume APIs with high quality standards.
• Manage the infrastructure hosted in the cloud.
• Contribute significantly in reviewing code, design & test-cases authored by peers.

Qualifications and Education Requirements

• 2-6 years experience of design and development experience building scalable & distributed systems.
• Bachelor’s or Master’s degree in Engineering from reputed institutes.

SKILLS

• Agile Project Management
• Software Development Life Cycle and Software Configuration Management
• Excellent coding, debugging skills.
• Hands-on experience on the following tech stacks:
  ReactJs, NodeJs, TypeScript, PostgresSQL/MongoDB, Nginx, Pm2, Redis, Bootstrap, CSS
• Knowledge of Microservices and REST APIs.
• Must have: Experience with managing server infra in hybrid cloud AWS & GCP.
• Must Have: Very good understanding of OOPS and design patterns.
• Nice to have: Hands-on-experience with analytics using ELK stack/ Mixpanel.