Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
Within 1 month |
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Within 3 months |
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Within 6 months |
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Within 12 months |
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
Attitude |
Skills |
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About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Company video


Connect with the team
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Excellent analytical, troubleshooting, and communication skills
Excellent attention to detail and time-management skills
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Knowledge of Agile frameworks (i.e. Scrum) and has worked with Jira or Spira
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A self-starter, hardworking and committed individual
Work UK hours - ideally 9.00am - 6pm with the expectation to work out of ours when needed

About
We were founded in the year 2015 with an entrepreneurial vision to bring a digital change in the B2B landscape of India. Now, with a team of 200+ people, bijnis is working towards transforming and digitizing the way manufacturing works in the unorganized Industries like Footwear, Apparel etc.
Key Competencies:
- 2+ years of experience in React-Native based app development is a must.
- Must have published at least 1 major React-Native app
- 2+ years of experience in building consumer facing Mobile Applications in React or React Native (Layouts, animations, etc.)
- Strong UX/UI design exposure and experience in making apps work intuitively and with pixel perfect interfaces.
- Good understanding of Design and Architecture Patterns
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Strong problem-solving capabilities and able to independently think through a challenge.
Demonstrated ability to learn new technology quickly
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Understanding of Edu-Tech Industry and ERP Sales and Business Development
Ideation & implementation of new concepts
Key Account Handling Capability (Schools, College, Institutions).
Keen Interest in current Market trends.
Go Getter, keen to learn and grow in the dynamic digital environment
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Sound Understanding of Tech based products
Experience in sales/ EdTech industry
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Driving & Managing Client Interaction & Educational ERP sales & marketing.
Analyse market trends and provide insights for building future strategy.
Identify Up-selling/Cross-selling business opportunities
Ideation & implementation of new concepts for generating additional revenue
Team handling, Co-ordination with the Area partners, Institutions, Channel Partners,
Product, Operations, Finance & Tech Teams.
Revenue generation from educational institutions
Implementation of Academic Management Systems (AMS) Services.
Ensuring the set targets are being met.
Manage Product presentations
Virtual sales POC
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Required Skills
SalesImplementation
ERP
Ideation
Insights
Sales And Business
Development
Key Account Handling
Client Interaction
MarketingStrateg
Candidates should be based out of Kolkata only.
If you are very good at communication, Customer-centric and patiently listening then this role is a good match for you!
Candidates must have flexibility working in Night shift as we mainly have USA-based clients to cater to.
Salary-Negotiable
5 Days work week.
2 Rotational week off.
We are providing a Work from Office opportunity.
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- Integrating and maintaining Node micro services
- Proficient in RESTful APIs and API communications, especially to consume data from and/or push data into MongoDB for Web and mobile applications
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- Should have experience with microservice architecture
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Job Description
As a Senior Software Engineer at Radixweb, you will write and maintain efficient code by using PHP technology. You will follow the complete software development life cycle and work with other team members on solutions modules including software system design and development.
Roles & Responsibilities
- Involve in full life-cycle application development
- Programming and Development of Web Application with other PHP Programmer
- Analyzing, coding and debugging the application with PHP & MySQL
- Involve in the work of cloud technology(AWS)
- Involve in a continuous learning process for the latest technologies
- Work with creative thinking and result-oriented approach
Eligibility
- 3 to 5 Years of working experience as a Sr. PHP Developer /Sr. PHP Programmer
- Prior experience in working with PHP, PHP Core, Code igniter, Laravel, CakePHP, Symfony (Any Framework)
- Knowledge of AWS Cloud services
- Have an understanding of MySQL Database
- Excellent in OOPS concepts and implementation in projects
- Demonstrable knowledge of web technologies including HTML, CSS, JQuery, AJAX.
- Experience on Web Service and third party API integration
- Experience in Linux Environment (LAMP) will be an advantage.
- Good understanding of debugging and technical troubleshooting
- Good knowledge of deployment and release cycle with PHP technology
Company Introduction
Founded in 2000, Radixweb is a leading software development company serving over 2900 clients in 25 countries. Join us to work on challenging projects, standardized processes, and fun work culture.
In addition, have an exposure to our home-grown .Net-based open-source framework for creating a cloud-friendly modernized enterprise web application https://www.rxweb.io/home">www.rxweb.io developed using top software design patterns and principles. Already being recognized by developers’ community across the world.
Also have an exposure of our home-grown globally acclaimed PHP based web to print solution- https://www.onprintshop.com/">https://www.onprintshop.com/ developed to simplify print order management from client order to shipping. Recognized as solution partners by reputed brands in the print industry and serving small to largest printers across the world.
- Opportunity to work on latest technologies
- Technology and team-based well-managed training & development process
- A strong and committed team of 450+ employee
- 70+ Employees working with us for 5+ Years
- 25+ employees working with us for 10+ Years
- Flexible shift timings with lucrative compensation
- Transparent Appraisal process
- Exclusive soft skill training by professional Trainers.

