Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
Within 1 month |
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Within 3 months |
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Within 6 months |
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Within 12 months |
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
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About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Company video


Connect with the team
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Key Responsibilities:
- Accounts Payable & Receivable:
- Process and manage invoices, payments, and receipts.
- Reconcile accounts payable and receivable, ensuring accuracy and timely processing.
- GST Returns:
- Prepare and file GST returns (GSTR-1, GSTR-3B, etc.).
- Maintain compliance with GST regulations and ensure accurate reporting.
- TDS Filing:
- Prepare and file TDS returns (Quarterly and Annual) in compliance with Indian tax laws.
- Ensure accurate TDS deductions and issue TDS certificates (Form 16/16A).
- Payroll Management:
- Process monthly payroll, including statutory deductions (PF, ESI, PT, etc.).
- Ensure timely disbursement of salaries and compliance with labor laws.
- Balance Sheet Preparation:
- Assist in the preparation and analysis of monthly and yearly balance sheets.
- Ensure proper maintenance of financial records and ledgers.
- Invoice Creation:
- Generate and issue sales invoices to customers.
- Verify and ensure the accuracy of billing details.
- General Accounting & Financial Reporting:
- Assist in month-end and year-end closing processes.
- Prepare financial reports, reconcile accounts, and assist in audits.
Required Skills and Qualifications:
- Experience: 2-3 years of experience in accounting, with hands-on experience in accounts payable/receivable, GST returns, TDS filing, and payroll processing.
- Technical Skills:
- Proficient in Tally (or similar accounting software).
- Knowledge of MS Excel (advanced functions) and basic financial reporting tools.
- Knowledge of ERP Software
- Knowledge of Indian Taxation: Understanding of GST and TDS regulations.
- Detail-Oriented: Strong attention to detail and accuracy in financial record-keeping.
- Communication Skills: Good verbal and written communication skills to interact with vendors, customers, and internal teams.
- Qualification: Bachelor’s degree in Accounting, Finance, or related field (e.g., B.Com, M.Com, or similar).
Your Roles and Responsibilities:
Business Development is a critical aspect of our platform business.
1. Actively seeking out new sales opportunities through cold calling, networking, and social media.
2. Calling 65-70 leads every day
3. Setting up meetings with potential clients (parents)
4. Generating Trial Classes - Pitch Parents to take PlanetSpark Trial Classes
5. Negotiate/close deals and handle complaints or objections
6. Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis (3L revenue per month)
7. “Go the extra mile” to drive sales
Job Description:
Engage in code design, testing, integration, deployment, and enhancements
Write high-quality code and take responsibility for tasks
Solve performance bottlenecks
Communicate and collaborate with product manager, QA, and UI/UX teams
Deliver with quality, on-time in a fast-paced start-up environment
Have a strong sense of code quality
Candidate Profile:
Bachelor’s/Master’s degree in Engineering, Computer Science (or equivalent experience)
At least 5+ years of relevant experience as a back-end engineer
Excellent Java and object-oriented development skills
Experience in building and scaling microservices
Strong problem-solving skills, technical troubleshooting, and diagnosing
Solid knowledge of RDBMS and NoSQL technologies
Experience in developing back-ends for enterprise systems
Knowledge of debugging performance and optimization techniques
Experience in Java, Mongo, MySQL, AWS technologies, ELK stack, Spring boot, Kafka
Good knowledge of cloud technologies eg. AWS
Demonstrated ability to deliver in a fast-paced environment
- You will help hire, train, mentor and lead a team of highly capable engineers. You will also help in the development of the company's scalable microservices platform and geospatially-aware applications across multiple industries and form-factors.
- In this role, you must be able to multitask, quickly adapt to new development environments, learn new systems, create reliable/maintainable code, and find creative and scalable solutions to difficult and complex problems.
- You take pride and ownership in your work as well as the overall contributions of your team. You must also have the ability to take a system-wide understanding, recognize the use of system components and disparate technologies and be able to diagnose and debug components across an entire system.
- Your ability to communicate clearly and concisely (both written and verbal) is key, as is being a self-starter.
Primary Responsibilities :
- Build, train, mentor and lead a cross-functional agile team
- Help design, architect and develop advanced software solutions supporting multiple projects and initiatives
- Collaborate with product owners and/or the business on requirements definition, development of functional specifications, and design
- Collaborate on or lead the development of technical design and specifications as required
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Skills & Requirements :
- Bachelor's Degree required, preferably in Computer Science or a related field
- 5+ years of software development experience using JavaScript, GoLang, Node.js or another object-oriented programming language
- 3+ years as an engineering lead or manager
- Experience with cloud technologies (AWS) and containerization
- Experience with a microservices architecture
- Excellent communication, collaboration, reporting, analytical and problem-solving skills
- Experience with PostgreSQL or other Relational Databases
- Test-driven development mindset and a focus on quality, scalability and performance
- Strong programming fundamentals and ability to produce high-quality code


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Work Experience & Skills
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- Thorough understanding of Node.js, JavaScript, its quirks, and workarounds.
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- Excellence in at least one Javascript framework like Angular, vue.js, Ember, React or Backbone.
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- Inclination to application design standards.

