Cutshort logo
Quick Dry Cleaning Software logo
Customer Success Manager
Quick Dry Cleaning Software's logo

Customer Success Manager

Rachit Ahuja's profile picture
Posted by Rachit Ahuja
2 - 7 yrs
₹3L - ₹5L / yr
Noida, Delhi, Gurugram, Noida
Skills
Customer Success
Account Management
Sales
Communication Skills
Analytical Skills

Opportunity

As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

Responsibilities

  • Be the single point of contact for all your customers from the time they sign the contract.
  • Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
  • Understand the customer’s goals, org structure, key challenges, and define their success.
  • Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
  • Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
  • Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
  • Monitor at-risk customer behavior and carry out activities to retain them.
  • Own churn and expansion for all your accounts.
  • Identify opportunities for portfolio growth and contact customers for upsells.
  • Work towards turning customers into advocates of QDC.
  • Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

What you can expect in the next 12 months


Within 1 month

  • You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
  • You should have spent a day at the laundry store to get live hands-on experience.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
  • Start owning the renewal process with the help of peers.

Within 3 months

  • You should be able to manage the portfolio assigned with some dependencies on your peers.
  • Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
  • Participate in conversations regarding process refining.
  • Should be able to independently handle complex sets of queries related to the product.
  • Track and hit key implementation milestones.

Within 6 months

  • You should be able to independently manage the portfolio assigned.
  • Should be able to define the expansion targets for your portfolios.
  • Should be able to add value to the overall process alignment owning some initiatives.
  • Provide feedback to Marketing, Sales, Support, Success, and Engineering teams to further improve the product.

Within 12 months

  • Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
  • Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

  • At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
  • Ability to understand a software product and its nuances very well.
  • Excellent written and verbal business communication skills.
  • Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
  • Ready to work during US hours - in future

What are we looking for?

Attitude

Skills

  • Empathy
  • Positive Attitude
  • Organized
  • Process Driven
  • Coachable
  • Patience
  • Metrics Driven
  • Ability to explain in uncomplicated/ simple language
  • Attentive and Listening Skills
  • Effective Negotiator 
  • Creative Problem Solver
  • Comfortable with huge data and analytics
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Quick Dry Cleaning Software

Founded :
2010
Type :
Product
Size :
20-100
Stage :
Profitable

About

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

  • Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
  • Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
  • Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

 

Our impact so far

  • 3 Billion garments processed through QDC Dry Cleaning Cloud
  • 47 countries
  • 1000+ Paid subscribers
  • 5000+ Users
  • All this could be achieved with a nimble team of 20 from our single office in Noida

 

Why join QDC?

  • Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
  • Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
  • Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
  • Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

 

Read more

Company video

Quick Dry Cleaning Software's video section
Quick Dry Cleaning Software's video section

Connect with the team

Profile picture
Rachit Ahuja
Profile picture
Vivek Saini

Company social profiles

blogtwitterfacebook

Similar jobs

sigilotech
at sigilotech
4 candid answers
SHAHZEB KASMI
Posted by SHAHZEB KASMI
Kolkata
0 - 1 yrs
₹9000 - ₹10000 / mo
skill iconHTML/CSS
skill iconJavascript
skill iconReact.js
skill iconGit
skill iconNodeJS (Node.js)

✅ 1. Web Development Intern – Job Description

Overview:

We are looking for a passionate Web Development Intern to join our team. This role offers the opportunity to work on real projects, build responsive web applications, and collaborate with designers and developers in a fast-paced environment.

Key Responsibilities:

  • Assist in developing, testing, and maintaining front-end and back-end features.
  • Work on HTML, CSS, JavaScript, and modern frameworks (React, Node.js, etc.).
  • Collaborate with the design team to translate UI/UX into functional code.
  • Debug issues and perform basic code reviews.

Requirements:

  • Basic knowledge of HTML, CSS, JavaScript.
  • Familiarity with Git and any frontend framework (React preferred).
  • Eagerness to learn and take ownership of small modules.
  • Currently pursuing or recently completed a degree in CS or related field.

✅ 2. QA Intern – Job Description

Overview:

We are looking for a detail-oriented QA Intern to assist in manual testing of web and mobile applications. You'll learn to write test cases, identify bugs, and ensure the product meets quality standards.

Key Responsibilities:

  • Execute test cases and report bugs clearly with screenshots/logs.
  • Collaborate with developers to troubleshoot and verify fixes.
  • Document test results and track issues using tools like Jira or Excel.
  • Participate in QA reviews and feedback sessions.

Requirements:

  • Basic knowledge of manual testing concepts.
  • Familiarity with writing bug reports.
  • Good communication and documentation skills.
  • Currently pursuing or recently completed a degree in CS, IT, or QA field.
Read more
Expand My Business
Remote only
5 - 10 yrs
₹15L - ₹25L / yr
skill iconAmazon Web Services (AWS)
Microservices
Data modeling
skill iconPostgreSQL
MySQL
+13 more

 

Roles and Responsibilities:

 

Perform detailed feature requirements analysis along with a team of Senior Developers, 

define system functionality, work on system design and document the same

● Design/Develop/Improve Cogno AI’s backend infrastructure and stack and build fault￾tolerant, scalable and real-time distributed system

● Own the design, development and deployment of code to improve product and platform 

functionality

● Taking initiative and giving ideas for improving the processes in the technology team 

would lead to better performance of the team and result in robust solutions

● Writing high-performance, reliable and maintainable code

● Support team with timely analysis and debugging of operational issues

● Emphasis on automation and scripting

● Cross-functional communication to deliver projects

● Mentor junior team members technically and manage a team of software engineers

● Taking interviews and making tests for hiring people in the technology team

 

What do we look for?

 

The following are the important eligibility requirements for this Job:

● Bachelor's or Master's degree in computer science or equivalent.

● 5+ years of experience working as a software engineer, preferably in a product-based 

company.

● Experience working with major cloud solutions AWS (preferred), Azure, and GCP.

● Familiarity with 3-Tier, microservices architecture and distributed systems

● Experience with the design & development of RESTful services

● Experience with developing Linux-based applications, networking and scripting.

● Experience with different data stores, data modelling and scaling them

● Familiarity with data stores such as PostgreSQL, MySQL, Mongo-DB etc.

● 4+ years of experience with web frameworks (preferably Django, Flask etc.)

● Good understanding of data structures, multi-threading and concurrency concepts.

● Experience with DevOps tools like Jenkins, Ansible, Kubernetes, and Git is a plus.

● Familiarity with elastic search queries and visualization tools like grafana, kibana

● Strong networking fundamentals: Firewalls, Proxies, DNS, Load Balancing, etc.

● Strong analytical and problem-solving skills.

● Excellent written and verbal communication skills.

● Team player, flexible and able to work in a fast-paced environment.

● End-to-end ownership of the product. You own what you develop.

Read more
A Consumer Food Company
A Consumer Food Company
Agency job
via Merito by Jinita Sumaria
Ahmedabad
5 - 10 yrs
Best in industry
Sales management
Sales
Channel Sales
Sales and operations planning
Business Development
+2 more

ABOUT COMPANY

Our client is one of the strongest Consumer brands in the Bakery category, having a 25000 sq ft state-of-the-art centralized manufacturing facility with European equipment near Ahmedabad, Gujarat. The founding team consists of a ‘Master Baker’ from Le Cordon Bleu, Paris, one of the finest culinary institutes in the world and an IIM-A alumni with a McKinsey background.


JOB PURPOSE

The role requires to develop business by planning, directing and implementing sales strategies and programs to achieve or exceed the sales objectives for the company. Business Channels are Traditional Retail in Distribution, Modern retail, General trade and Corporate sales business for our bakery products


KEY RESPONSIBILITIES

1. To effectively manage the business in the concerned cities/regions and achieving the sales objectives

a. Setting targets and monitoring them monthly to ensure that they are in line with the business plan

b. Meeting the revenue and margin targets for the business

c. Generating sales of company products through a team of salesmen/retail promoters in order to achieve or exceed the annual sales targets

d. Analyzing the sales trend and taking corrective actions wherever necessary

e. Any other special assignments as applicable

2. To develop and maintain a strong sales infrastructure and an aggressive sales team

a. Managing, directing and coordinating the activities of the Area Sales Managers & Sales Officers

b. Sales team deployment as per the company's requirement and as per the budget

c. Accomplishing sales human resource objectives by orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees in assigned retail stores

d. Appointing the right set of channel partners with appropriate experience, good infrastructure, financially strong and with an attitude to grow.

3. To plan, prepare and exist control over sales budget, sales forecast, sales plan etc.

a. Developing sales plan to ensure optimum utilization of resources in the region

b. Meeting sales financial objectives by forecasting requirements

c. Preparing an annual budget, scheduling expenditures, analysing variances and initiating corrective actions

d. Ensuring that all promotions are within the budget

e. Preparing sales growth blueprint for the future

4. To ensure coordination and relationship management with distributors, customers, as well as other departments

a. Ensuring that distributors and customers in the region are provided with information about new products and services in order to improve sales in the region

b. Developing and maintaining an efficient distribution network

c. Ensuring commercial hygiene by monitoring damages, complaints etc

d. Liaising with the Marketing team to ensure that adequate marketing support by way of merchandising and promotions is available in order to provide brand visibility and promote sales in the region

e. To continuously gain and update category and channel expertise

f. Continuously acquiring knowledge regarding the industry, market construct, and customer behaviour to enable effective business plans

g. Acquire knowledge regarding competition product, strategies to counter attack competition in the best possible manner


SKILL REQUIREMENTS

1. Knowledge: 

a. Sound knowledge of sales and sales administration processes

b. Strong understanding of modern trade and general trade

c. Understanding of perishable/limited shelf life products (e.g. dairy, bakery, juices etc) would be preferable

d. Knowledge of ERP systems would be a plus

2. Skills: 

a. Strong leadership skills

b. Excellent communication and negotiation skills

c. Presentation skills

d. Ability to manage and lead a team

e. Strong decision making ability

f. Ability to build relationships

g. Excellent business acumen

3. Attitude: 

a. Self-motivator

b. Aggressive

c. Sincere

d. Positive approach to problem solving

e. Commitment to achieving the sales targets

f. Dynamic and exploratory

4. Educational Level

a. Graduation: Any specialization

b. Post-Graduation (Must-have): PGDM/ MBA in Marketing or Sales Management

5. Experience

a. Preferably be from FMCG or Organised Modern retail background


Read more
Nature Origin
Nature Origin
Agency job
via HireVeda by srija mukherjee
Jaipur
1 - 6 yrs
₹4L - ₹10L / yr
Customer Service
Customer Relationship Management (CRM)

Role Overview: The Customer Service Representative will manage all communications between customers and the brand across various channels. This is a critical and high-priority role that directly impacts brand reputation and customer satisfaction.

Key Responsibilities:

  • Handle customer interactions via phone and email with a friendly, empathetic and professional approach.
  • Provide prompt and clear responses to customer queries and concerns in accordance with brand guidelines and tonality.
  • Suggest strategies and actions to be taken based on interactions with customers.
  • Take leadership on all customer relationships and play a major role in creating a positive brand impression.

Requirements:

  • Excellent people skills, customer-centric mindset and communication abilities with strong English and Hindi language skills.
  • Strong observational and logical-reasoning skills with an entrepreneurial bent-of-mind.
  • Proficiency in MS Word, Excel and other tools required for data management and prompt follow-up to customer queries.
  • Personality, people and language skills are key. Prior experience in the hospitality industry is a plus, but not a prerequisite.


Read more
PRODBIZ SOLUTIONS
Naveen Reddy
Posted by Naveen Reddy
Hyderabad
1 - 2 yrs
₹2.5L - ₹3L / yr
Market Research
Search Engine Optimization (SEO)
Team Management
Email Marketing
Strategic planning
+1 more

This is a full-time on-site role for a Marketing Strategist at PRODBIZ SOLUTIONS PVT LTD located in Hyderabad. The Marketing Strategist will be responsible for market research, developing marketing strategies, conducting research, and communication tasks on a day-to-day basis.


Read more
Mumbai
2 - 5 yrs
₹3L - ₹5L / yr
Customer Service
Customer Support
Customer Success

Customer Experience Executive


Location: Santacruz, Mumbai



Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems


Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO


Note - Candidates must be flexible for 6 days and rotational shifts

Read more
Raksoftech
Pradnya Salve
Posted by Pradnya Salve
Remote, Pune
5 - 7 yrs
₹10L - ₹15L / yr
SAP ABAP

Role Description

This is a full-time on-site role for a SAP Advanced Business Application Programming (ABAP) Consultant. The ABAP Consultant will be responsible for day-to-day tasks related to SAP implementation, support, and enhancement. The role will involve working with ALV Reports, User Exits, BAPI, IDoc, and Object-Oriented Programming (OOP). The ABAP Consultant will collaborate with a team of experienced professionals to provide the best solutions for clients' business needs.


Experience:


Relevant Experience of 5 - 8 years in SAP ABAP is required.


Qualifications

  • Hands-on experience with ALV Reports, User Exits, BAPI, IDoc, and Object-Oriented Programming (OOP)
  • Strong understanding of SAP implementation, support, and enhancement processes
  • Ability to analyze complex business requirements and translate them into technical solutions
  • Excellent problem-solving and debugging skills
  • Good communication and interpersonal skills
  • Relevant SAP certifications and additional technical skills (e.g., SAP Fiori development, SAP HANA)
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Prior experience in IT service industry or SAP consulting is a plus




Read more
company logo
Kolkata
0 - 9 yrs
₹2L - ₹3L / yr
English Proficiency
Customer Service
Customer Support
URGENT HIRING FOR MNC AT KOLKATA 
 
Desired Profile:
➢ Must have excellent communication skills in English (both oral and written)
➢ Willingness to work in night shift and join ASAP
➢ Both experienced and freshers can apply
Other Details:
• Process: inbound voice process (US healthcare)
• Night shift 
• Age within 35
• Work from office
• Salary – 13.5K to 18.5 K inhand (depending upon experience and CTC)
• 5 days working & 2 days weekly off
• Location – Salt Lake, sector -5 , Kolkata
Job Perks-:
✓ Fixed weekend (Sat & Sun) off
✓ Cab drop facility provided
✓ Subsidised meals
✓ No sales, no target
✓ PF & ESI available
✓ Attendance allowance of 1k per month provided.
✓ Lucrative bonus and incentives available
 
 
 
Read more
Leading TMT Bar Manufacturer and Exporter
Leading TMT Bar Manufacturer and Exporter
Agency job
via Merito by Gaurav Bhosle
Kolkata
3 - 9 yrs
₹15L - ₹30L / yr
User Experience (UX) Design
skill iconAdobe Illustrator
User Interface (UI) Design
skill iconAdobe XD
Figma
About the Company
 
Our Client is one of the leading TMT bar manufacturer and exporter in India. It is a well known group that achieves a turn over of 3000 Cr per annum. The group is setting a construction & architecture oriented omni channel B2B & B2C platform. 

Job Location : Kolkatta

Job Description :-

- Develop design solutions for various platforms
- Establish consistent brand and creative designs.
- Communicate ideas with project managers using mock-up and look books Collect feedback from project managers and adjust the approach to cater to criteria
- Build sitemaps, wireframes and prototypes to outline structure.

Requirements :-

- Bachelor's degree/PG in user experience,design or related field
- 4 to 6 years of experience with UI design Strong communication, design and creative thinking skills
Experience with Figma/Adobe XD, Photoshop, Illustrator etc
Knowledge of CSS is a plus

Regards
Team Merito
Read more
Test House
Remote, Thiruvananthapuram
5 - 9 yrs
₹1L - ₹12L / yr
JMeter
BlazeMeter
HP LoadRunner

Job Description

We are looking Senior Performance Test Engineer for Trivandrum/ Kerala Location.

Skills:

Strong development skills with knowledge on performance testing.

Prior experience of interacting with UK, EU, US clients is preferred

Knowledge on Agile & DevOps methodology

Knowledge on domain such as BFS, Mortgages is added advantage

Tools:

Primary – JMeter

Secondary – BlazeMeter, Any other commercial or open source tool

 

Experience:

5 to 8 Years (look for skills as opposed to experience)

 Note: Good commutation is mandatory

Roles & Responsibilities

  • Assist performance test lead in all planning/co-ordination activities
  • Participate in agile ceremonies as required ? Performance workload design
  • Performance test scripting
  • Test data preparation and data driving test scripts/sanity testing
  • Test environment verification
  • Test scheduling and communication
  • Set-up/arrange for server side monitoring 
  • Test execution and defect logging
  • Primary results analysis and test reporting
  • Capture lessons learnt and implement agreed improvement action items.
  • Regular housekeeping of performance test assets
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos