As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month	You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow. You should have spent a day at the laundry store to get live hands-on experience. Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other. Start owning the renewal process with the help of peers.
Within 3 months	You should be able to manage the portfolio assigned with some dependencies on your peers. Should start working towards the identification of possible opportunities in terms of expansion of the accounts. Participate in conversations regarding process refining. Should be able to independently handle complex sets of queries related to the product. Track and hit key implementation milestones.
Within 6 months	You should be able to independently manage the portfolio assigned. Should be able to define the expansion targets for your portfolios. Should be able to add value to the overall process alignment owning some initiatives. Provide feedback to Marketing, Sales, Support, Success, and Engineering teams to further improve the product.
Within 12 months	Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture. Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

Opportunity

Responsibilities

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
Understand the customer’s goals, org structure, key challenges, and define their success.
Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of QDC.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

What you can expect in the next 12 months

Within 1 month	You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow. You should have spent a day at the laundry store to get live hands-on experience. Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other. Start owning the renewal process with the help of peers.
Within 3 months	You should be able to manage the portfolio assigned with some dependencies on your peers. Should start working towards the identification of possible opportunities in terms of expansion of the accounts. Participate in conversations regarding process refining. Should be able to independently handle complex sets of queries related to the product. Track and hit key implementation milestones.
Within 6 months	You should be able to independently manage the portfolio assigned. Should be able to define the expansion targets for your portfolios. Should be able to add value to the overall process alignment owning some initiatives. Provide feedback to Marketing, Sales, Support, Success, and Engineering teams to further improve the product.
Within 12 months	Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture. Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ready to work during US hours - in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics

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About Quick Dry Cleaning Software

Founded :

2010

Type :

Product

Size :

20-100

Stage :

Profitable

About

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Quick Dry Cleaning Software's video section

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Experience with other low-code/no-code platforms.
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QA Automation Engineer

at Electrum

4 candid answers

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Hyderabad

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Electrum is seeking a Quality Assurance Engineer - Automation to join our Technology team in Hyderabad. This position will work as part of a cross-functional, passionate agile project team to ensure quality is driven into the heart of the development process from requirements definition through to delivery.

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Minimum of five years of working experience in tooling or QA automation.
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Desired Candidate Profile

What you need to have:

2+ years of experience in B2B Sales
Experience in Logistics is preferred
A structured sales process for winning complex enterprise deals
Excellent communication skills
An attitude to get things done and willingness to work in a high-growth start-up environment
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Some of India’s renowned brands like Myntra, Flipkart, Philips, Xiaomi and others have used this innovative SaaS platform to successfully eliminate uncertainties in their supply chain.

This platform is disrupting the supply chain & logistics operations of businesses which is heavily reliant on manual methods.

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Identifying and categorizing different companies/sectors according to their supply chain operations
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Coordinating with the operations team to arrange pilots/demos for the clients
Negotiating with the required stakeholders and closing the deal
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Desired Candidate Profile

What you need to have:

2+ years of experience in B2B Sales
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Excellent communication skills
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Notice

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via Qrata by Mrunal Kokate

Bengaluru (Bangalore)

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₹25L - ₹30L / yr

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Android Development

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We are on a mission to improve holistic wellbeing using age-old trusted Eastern protocols like astrology, yoga, Ayurveda, meditation, etc. Our goal is to build a life companion app that offers a virtual Disneyworld for wellness.
Starting out, we are building a platform to consult with our ‘Astro-advisors’ and engage in
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Team:
Aniket Lila, Co-Founder, CEO
• Investment Team at Nexus Venture Partners (largest homegrown VC in India, an early
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• Corporate Development, Albertsons (2nd largest grocery store retailer in the US)
• BSc from Northwestern University, US
We are a team of 5 across product, content, ops, and business.

Progress:
We have closed a seed round from Nexus Venture Partners, Titan Capital (Snapdeal
founders) and high-value angels like Srini (Elance / Upwork), Ramakant (Livspace) and Vinay (President, Jio) and Farid (Sharechat). We are in stealth and currently building the first version of the product and hiring a kickass team.

Job Description:
We are looking for a hands-on lead mobile developer (iOS & Android) to join our core team with experience in building products from scratch into large-scale platforms and solving business problems leveraging new and innovative technology.

Roles and responsibilities:
● Design and build advanced applications for the React Native platform working
individually and in a team
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assigned projects within allotted timelines
● Interact with the cross-functional team for the day to day development tasks and hurdles
● Adhere to agile development methodologies
● Maintain the quality and security of the assigned development tasks by applying the best design and development guidelines as defined in the project

Experience you MUST have:
● Extensive experience in React Native and Javascript programming, Advanced
Apps Development using progressive web technologies for both iOS & Android.
● Built progressive apps using GUI Camera, GPS API, Maps API, Services, and
SQLite database programming.
● Javascript IDE
● Using client apps for version control systems like SVN, Git, etc
● Code review tools/applications like Gerrit, code collaborator, JIRA
● Web services integration (SOAP, REST, JSON, XML)
● Working with third-party libraries, APIs and on projects run as per Agile
Methodology.
● Good knowledge in socket programming, device communication, Design
patterns, and writing unit test cases (This is a plus)
● Knowledge in In-App purchase, Push Notifications and publishing end-to-end apps
on Google PlayStore and Apple App Store.
● Experience in video streaming and call / chat-based products is a big plus
● Experience in working with global remote teams is a plus

Skills/mindset you MUST have:
● Product-first thinking - Break complex problems into implementable solutions with
an iterative mindset using the product
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Strong business judgment and analytical acumen with creative thinking
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and parameters and getting shit done
● Communicate, care, inspire - Exceptional interpersonal and leadership skills - be
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● Always push the bar - Strive for excellence in whatever you do, take ownership
and responsibility for outcomes
● Build fast, fail, learn, HUSTLE HUSTLE HUSTLE
● Want to have fun - if you are not happy and people around you are not happy, how
will we make the world a happier place? :)
● Curious and spiritual soul - Understanding of market and experience with
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Why Astrology? $10B market with a target audience of 200M with 2M astrologers. Astrology is a 4,000-year-old trusted belief system which gives probabilistic insights into the future. People go to astrologers with problems (love and career majorly). They are at low points in their lives and are seeking help. They need guidance and motivation. Just like religion, astrology too gives us hope and brings positivity in our lives.
We want to bring a breath of fresh air to the industry and disrupt the industry using technology and product-first thinking. We want to build a trusted, positive, and relevant wellness brand for today’s audience and build the largest spiritual lifestyle brand in India.

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at Yulu Bikes

1 video

3 recruiters

Posted by Shashikant MS

Bengaluru (Bangalore)

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- Experience writing UX copy for an App or Website (a plus/Good to have)
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at samco securities limited

9 recruiters

Posted by Akshar Patil

Mumbai

1 - 5 yrs

₹1L - ₹4L / yr

React Native

Redux/Flux

Javascript

Mobile App Development

Hi,

We are looking for an React Native Developer for our Software Team at SAMCO Securities, kindy find details below:

Build pixel-perfect, buttery smooth UIs across both mobile platforms.
Leverage native APIs for deep integrations with both platforms.
Diagnose and fix bugs and performance bottlenecks for performance that feels native.
Maintain and write clean code to ensure the product is of the highest quality

Hi,

We are looking for an React Native Developer for our Software Team at SAMCO Securities, kindy find details below:

Build pixel-perfect, buttery smooth UIs across both mobile platforms.
Leverage native APIs for deep integrations with both platforms.
Diagnose and fix bugs and performance bottlenecks for performance that feels native.
Maintain and write clean code to ensure the product is of the highest quality

Graphic Designer

at Edfora

1 video

3 recruiters

Posted by Taranjeet Singh

NCR (Delhi | Gurgaon | Noida)

1 - 4 yrs

₹1L - ₹3L / yr

Graphic Designing

Adobe Photoshop

2D computer graphics

Adobe Illustrator

Adobe Indesign

We are looking for a Graphic Designer for our Academic Content Team.

You’ll be the one to shape the visual aspects for Textbooks and Multimedia for E learning.

Responsibilities:

Study design briefs and determine requirements
Conceptualize visuals based on requirements
Prepare rough drafts and present ideas
Develop illustrations, logos and other designs using software or by hand
Use the appropriate colors and layouts for each graphic
Test graphics across various media
Ensure final graphics and layouts are visually appealing and on-brand

Requirements

Proven graphic designing experience
A strong portfolio of illustrations or other graphics
Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
Excellent communication skills
Ability to work methodically and meet deadlines
Degree in Design, Fine Arts or related field is a plus

We are looking for a Graphic Designer for our Academic Content Team.

You’ll be the one to shape the visual aspects for Textbooks and Multimedia for E learning.

Responsibilities:

Study design briefs and determine requirements
Conceptualize visuals based on requirements
Prepare rough drafts and present ideas
Develop illustrations, logos and other designs using software or by hand
Use the appropriate colors and layouts for each graphic
Test graphics across various media
Ensure final graphics and layouts are visually appealing and on-brand

Requirements

Proven graphic designing experience
A strong portfolio of illustrations or other graphics
Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
Excellent communication skills
Ability to work methodically and meet deadlines
Degree in Design, Fine Arts or related field is a plus

Junior Full Stack Developer

at Utiliex

1 recruiter

Posted by Aziz Adnan

Remote, Bengaluru (Bangalore), Mumbai, NCR (Delhi | Gurgaon | Noida), Ahmedabad, Chennai, Hyderabad, Nagpur

0 - 3 yrs

₹3L - ₹4L / yr

Javascript

Python

PHP

Laravel

Ruby

+2 more

We are looking for a full stack developer to produce scalable software solutions.

As a full stack developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.

If you’re also familiar with Agile methodologies, we’d like to meet you.

Responsibilities:

Developing front end website architecture.
Designing user interactions on web pages.
Developing back end website applications.
Creating servers and databases for functionality.
Ensuring cross-platform optimization for mobile phones.
Ensuring responsiveness of applications.
Working alongside graphic designers for web design features.
Seeing through a project from conception to finished product.
Designing and developing APIs.
Meeting both technical and consumer needs.
Staying abreast of developments in web applications and programming languages.

Requirements:

Degree in Computer Science or related field
Strong organizational and project management skills.
Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
Familiarity with JavaScript frameworks such as Angular JS, React and Amber.
Proficiency with server side languages such as Python, Ruby, Java, PHP and .Net.
Familiarity with database technology such as MySQL, Oracle and MongoDB.
Excellent verbal communication skills.
Good problem solving skills.
Attention to detail.

Reporting directly to the Founder

The job requires a great deal of responsibility early on, but we're working on something exciting and there's lots of opportunity of growth and learning.

The job is full-time, remotely based, and with flexible hours.

We are looking for a full stack developer to produce scalable software solutions.

If you’re also familiar with Agile methodologies, we’d like to meet you.

Responsibilities:

Developing front end website architecture.
Designing user interactions on web pages.
Developing back end website applications.
Creating servers and databases for functionality.
Ensuring cross-platform optimization for mobile phones.
Ensuring responsiveness of applications.
Working alongside graphic designers for web design features.
Seeing through a project from conception to finished product.
Designing and developing APIs.
Meeting both technical and consumer needs.
Staying abreast of developments in web applications and programming languages.

Requirements:

Degree in Computer Science or related field
Strong organizational and project management skills.
Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
Familiarity with JavaScript frameworks such as Angular JS, React and Amber.
Proficiency with server side languages such as Python, Ruby, Java, PHP and .Net.
Familiarity with database technology such as MySQL, Oracle and MongoDB.
Excellent verbal communication skills.
Good problem solving skills.
Attention to detail.

Reporting directly to the Founder

The job requires a great deal of responsibility early on, but we're working on something exciting and there's lots of opportunity of growth and learning.

The job is full-time, remotely based, and with flexible hours.

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