Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
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About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
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o Develop web applications using React, flask. o Implement responsive design to ensure user-friendly interfaces.
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Hello Everyone,
Job Description Wissen Technology is now hiring for a Java Developer - Bangalore with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL. We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting.
Required Skills: • Exp. - 5 to 14 years.
• Experience in Core Java and Spring Boot.
• Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyze, design, develop and test complex, low-latency clientfacing applications.
• Good development experience with RDBMS.
• Good knowledge of multi-threading and high-performance server-side development.
• Basic working knowledge of Unix/Linux.
• Excellent problem solving and coding skills.
• Strong interpersonal, communication and analytical skills.
• Should have the ability to express their design ideas and thoughts.
About Wissen Technology:
Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen hassuccessfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’. Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world. Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation. We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider.
As a Senior Technical Writer, you will produce high-quality documentation that
contributes to overall success of our products. You will join a team of talented tech
writers who work collaboratively with developers, quality engineers, product
managers, and usability experts to make our products easier to use. You get to work
with some of the best minds in the industry at a place where opportunity lurks
everywhere and in everything.
Responsibilities
Your responsibilities are as follows.
• Work with internal teams to obtain an in-depth understanding of the product
and the documentation requirements
• Produce high-quality documentation that meets applicable standards and is
appropriate for its intended audience
• Write easy-to-understand user interface text, online help and developer guides
• Create tutorials to help end-users use a variety of applications
• Analyse existing and potential content, focusing on reuse and single-sourcing
opportunities
• Create and maintain the information architecture
Required Qualifications
We are looking for individuals who are curious, excited about learning, and navigating
through the uncertainties and complexities that are associated with a growing
company. Some qualifications that we think would help you thrive in this role are:
• Minimum 3 Years of experience in technical content writing
• Knowledge of IT services, Mobile Platforms and Mobility Solutions
• Proven working experience in technical writing of software documentation
• Ability to deliver high quality documentation paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily
understandable in text and pictures
• Excellent written skills in English
• Strong working knowledge of Microsoft Office
• Basic familiarity with the SDLC and software development
• Bachelor/Masters of CS/IT Engineering, BCA/MCA, B Sc/M Sc in CS/IT
Preferred Qualifications
• Exceptional and proven written communication and organization skills
• Flexibility and willingness to take on new responsibilities
• Ability to work independently on projects with little supervision
• Excellent time management
• Effective communicator
• Team player
About Tibco
Headquartered in Palo Alto, CA, TIBCO Software enables businesses to reach new heights on their path to digital distinction and innovation. From systems to devices and people, we interconnect everything, capture data in real time wherever it is, and augment the intelligence of organizations through analytical insights. Thousands of customers around the globe rely on us to build compelling experiences, energize operations, and propel innovation. Our teams flourish on new ideas and welcome individuals who thrive in transforming challenges
into opportunities. From designing and building amazing products to providing excellent service;we encourage and are shaped by bold thinkers, problem-solvers, and self-starters. We are always adapting and providing exciting opportunities for our employees to grow, learn and excel.
We value the customers and employees that define who we are; dynamic individuals willing to take the risks necessary to make big ideas come to life and who are comfortable collaborating in our creative, optimistic environment. TIBCO – we are just scratching the surface.
Who You’ll Work With
TIBCO Data Virtualization (TDV) is an enterprise data virtualization solution that orchestrates access to multiple and varied data sources, delivering data sets and IT curated data services to any analytics solution. TDV is a Java based enterprise-grade database engine supporting all phases of data virtualization development, run-time, and management. It is the trusted solution of choice for the top enterprises in verticals like finance, energy, pharmaceutical, retail, telecom
etc. Are you interested in working on leading edge technologies? Are you fascinated with Big Data,Cloud, Federation and Data Pipelines? If you have built software frameworks and have a background in Data Technologies, Application Servers, Business Intelligence etc this opportunity is for you.
Overview
TIBCO Data Virtualization team is looking for a engineer with experience in the area of SQL Data Access using JDBC, WebServices, and native client access for both relational as well as non-relational sources. You will have expertise in developing metadata layer around disparate data sources and implementing a query runtime engine for data access, including plugin management. The core responsibilities will include designing, implementing and maintaining the
subsystem that abstracts data and metadata access across different relational database flavors, BigData sources, Cloud applications, enterprise application packages like SAP R/3, SAP BW, Salesforce etc. The server is implemented by a multi-million line source base in Java, so the ability to understand and integrate with existing code is an absolute must. The core runtime is a complex multi-threaded system and the successful candidate will demonstrate complete expertise in handling features geared towards concurrent transactions in a low latency, high throughput and scalable server environment. The candidate will have the opportunity to work in a collaborative environment with leading database experts in building the most robust, scalable and high performing database server.
Job Responsibilities
• In this crucial role as a Data Source Engineer, you will:
• Drive enhancements to existing data-source layer capabilities
• Understand and interface with 3rd party JDBC drivers
• Ensure all security-related aspects of driver operation function with zero defects
• Diagnose customer issues and perform bug fixes
• Suggest and implement performance optimizations
Required Skills
• Bachelor’s degree with 3+ years of experience, or equivalent work experience.
• 3+ years programming experience
• 2+ years of Java based server side experience
• 1+ years experience with at least one of JDBC, ODBC, SOAP, REST, and OData
• 1+ years of multithreading experience
• Proficiency in both spoken and written communication in English is a must
Desired Skills
• Strong object-oriented design background
• Strong SQL & database background
• Experience developing or configuring cloud-based software
• Experience with all lifecycle aspects of enterprise software
• Experience working with large, pre-existing code bases
• Experience with enterprise security technologies
• Experience with any of the following types of data sources: Relational, Big Data, Cloud, Data
Lakes, and Enterprise Applications.
• Experience using Hive, Hadoop, Impala, Cloudera, and other Big Data technologies
What you'll do
You will work collaboratively in small teams and iteratively through design and development to deliver fully functioning web-based and mobile applications. In this role, you will employ agile methodologies to quickly provide our consultants with the solutions they need. You will help combine the latest open source technologies together with traditional Enterprise software products. You will be a core member of the team with responsibilities that range from driving the architecture design and technology decisions for shaping the next generation products for various internal teams to ensure that we stay on the leading edge of technology. You will also be responsible for leading multiple development teams while delivering the best in class enterprise-grade software solutions across a breadth of different platforms and technologies.
Full-stack
Roles and Responsibilities;-
- Include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.
- Designing, developing and delivering high-volume, low-latency applications for mission-critical systems
Framework required – spring boot, Hibernate
Skills - Should have knowledge of JPA, js, Ajax
Looking for Java_ Spring boot & Microservices Developers.
Experience: 3-12 Years
Location: Hyderabad
Employment Type: Fulltime
Notice Period: Immediate to 30 Days
Roles & Responsibilities:
- Strong programming expertise in java and j2ee.
- Strong project experience in Spring & Spring boot.
- Good with multithreading, collections.
- Good work experience in Microservices.
- Strong with Data Structures and Algorithms.
- Good with Design and Design Patterns.
Required Skills:
- BS/MS degree in Computer Science, Engineering or a related subject.
- Proven hands-on 3+ years Software Product Development experience.
- Proven working experience in Java development.
- Hands on experience in designing and developing applications using Java EE platforms.
- Object Oriented analysis and design using common design patterns.
- Excellent knowledge of Relational Databases and SQL.
- Very good communication skills.
- Strong analytical and logical skills.
Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Working with key stakeholders and subject matter experts to help design and develop training interventions that incorporate best practices in behavioural and cognitive sciences to effectively address business and performance issues.
- Assisting in designing and developing learning solutions for multiple delivery methods including instructor-led, web-based, virtual classroom, and blended instruction, Simulations & Gamified.
- Creating engaging learning activities and compelling course content
- Working with subject matter experts to identify the target audience’s training needs
- Visualizing instructional graphics, the user interface, and the finished product
- Analyzing and applying trends and best practices in learning technologies and instructional design
- Providing exercises and activities that enhance the learning process
- Creating supporting material/ media (audio, video, simulations, role-plays, games, etc)
- Maintaining project documentation and course folders
What you need to have:
- Graduate in any stream
- Good command over the English Language
- Creativity, Research Skills
- People Skills, Time Management Skills
- Flexibility
- Adobe Captivate
- Adobe Photoshop
- Adobe Illustrator
- Powtoons
- Addon - Camtasia, After effects, HTML 5
Responsibilities:
Selected intern's day-to-day responsibilities include:1. Design and build advanced applications for the Android & iOS platform2. Collaborate with cross-functional teams to define, design, and ship new features3. Work with outside data sources and APIs4. Work on bug fixing and improving application performance5. Discover, evaluate, and implement new technologies to maximize development efficiencyOther requirements:1. Must-Have worked with Flutter/Android/iOS application development2. Excellent ability to develop & understand algorithms4. Strong knowledge of RESTful web services5. Experience in interacting with web services from the Flutter mobile platform6. Experience with offline storage, threading, and performance tuning7. Strong knowledge in push notifications8. Analytical, problem solving and decision-making skills9. Qualification: BE, MSC, MCA in computer science or equivalent work experience
Perks:
Certificate, Letter of recommendation, Flexible work hours, Informal dress code, Job offer.








