Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
Within 1 month |
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Within 3 months |
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Within 6 months |
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Within 12 months |
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
Attitude |
Skills |
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About Quick Dry Cleaning Software
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Similar jobs
What you’ll be doing:
- Develop and design Restful services and Mobile APIs
- Develop and design Workflows for New Features in Our Existing Products
- 3rd Party API integration
- Query Optimisation
- Team Handling
What is requires to perform the job:
- Bachelor’s Degree in Computer Science.
- Working experience as a PHP Developer.
- Experience in Mobile API design and development.
- Sound knowledge of PHP Frameworks and MySQL
- Good to have knowledge of Front End Frameworks
- Experience with integrating 3rd party OAuth based APIs
What you’ll be getting
- Career advancement
- Great perk + Performance bonuses altogether
- Flexible working hours
- Health Insurance
Develop new user-facing features
Build reusable code and libraries for future use
Ensure the technical feasibility of UI/UX designs
Optimize application for maximum speed and scalability
Assure that all user input is validated before submitting to back-end
Collaborate with other team members and stakeholders
Skills and Qualifications
Proficient understanding of markup language like HTML to create user friendly web pages
Strong experience in React JS
Proficient understanding of JavaScript, CSS and jQuery
Good experience of React native, algorithm and data structure
Good understanding of asynchronous request handling, partial page updates, and AJAX
Proficient understanding of cross-browser compatibility issues and ways to work around them.
Maintain accurate records of employees in accordance with company policies & procedure.
Process payroll data on time & efficient manner.
Monitor gate entry of worker/staff in proper manner.
Managing store/workers/vender/gate pass records.
Python |
FastAPI / Django Framework |
Database concept, API & SQL's |
SSO, Oauth2, JWT, Microservices |
MVC, ORM |
1) Write effective, scalable code |
2) Develop back-end components to improve responsiveness and overall performance Integrate user-facing elements into applications. |
3) Test and debug programs. |
4) Improve functionality of existing systems. |
5) Implement security and data protection solutions. |
6) Assess and prioritize feature requests. |
7) Coordinate with internal teams to understand user requirements and provide technical solutions |
8) Debugging programs and integrating applications with third-party web services. |
Job Summary
- Develop and manage digital marketing campaigns
- Oversee a social media strategy
- Manage and maintain the organisation’s website(s)
- Write and optimise content for the website and social networking accounts such as Facebook and Twitter
- Track and analyse website traffic flow and provide regular internal reports
- Attain key performance indicators such as reducing the website bounce rate, increasing dwell time or improving conversion
- Continually work on the Search Engine Optimization of the website(s)
- Write copy for email marketing campaigns
- Identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments, particularly developments in mobile marketing
Responsibilities and Duties
- Assist in the formulation of strategies to build a lasting digital connection with consumers
- Plan and monitor the ongoing company presence on social media (Instagram, Twitter, Facebook etc.)
- Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
- Be actively involved in SEO efforts (keyword, image optimization etc.)
Qualifications and Skills
BSc/BA in marketing or relevant field will be great!
Job Description:-
- Job Title:- System Administrator
- Work Location:- KIADB Industrial Area, Harohalli, Karnataka
- :- 1yrs to 3yrs
- Skills:- Network Administration Password, All IT policies, Helpdesk on IT related issues, IT Infrastructure, IT end users, Installation, configuration, Installation, configuration, IT equipment, support, Install, configure and support AD and file server, Good communication skills, Email drafting, good command over English
Main Task & Accountabilities:-
- Good communication skills.
- Email drafting, good command over English.
- Adhere to General and Network Administration Password accountabilities.
- Adhere to , and process especially information security policy.
- Ensure latest security patches are installed on all managed infrastructure.
- Process calls of the helpdesk on IT related issues.
- Support the user’s IT Infrastructure.
- Act as a first line of Support (L1) for all IT end users.
- Installation, configuration and Installation, configuration, desktops and other endpoints IT equipment’s.
- Support backup policies for all active devices. Verify the backups by restoring and testing.
- Configuration and support telephony system (Avaya).
- Install, configure and support AD and file server
- Develop and execute both manual test scripts/cases based on analyzed requirements for the Hematology Medical Device.
- Investigates software, hardware, system problems and determines root causes for failures.
- Report and track the defects to closure, support for defect investigation, validate defect fixes and analyze the impact of fixes.
- Be involved in test lab management and improvement of test process activities.
Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, Biomedical Engineering or other relevant degree and 6+ years of relevant experience
- Work Experience Requirements: 6 or more years of experience in developing software system test designs and procedures.
- Experience in testing of software systems, preferably related to medical instrumentation
- Able to evaluate system specifications and requirements for completeness and testability
- Able to generate test designs and procedures from specifications and use cases, using industry-standard test design techniques, with minimal guidance
- Good understanding of software testing methodologies
- Experience with Requirements Management and Traceability
- Experience with Automated Software Testing is a plus
- Able to Document specifications, and or test documentation
- Able to execute test procedures manually, with minimal guidance
- Ability to work independently and proactively with minimal direction.
- Excellent communication skills. Ability to interface with various internal and external stakeholders.
- Experience in IVD instrumentation, such as clinical chemistry, immunoassay, hematology, urinalysis, molecular, microbiology, or flow cytometry systems, a plus.
Nice to Have
- Understanding of software development processes for a regulated environment (ISO9000/FDA) is a plus
b. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets and other trade factors.
c. Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
d. Focuses sales efforts by studying existing and potential volumes of dealers.
e. Submits orders by referring to price lists and product literature.
f. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
g. Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
h. Recommends changes in products, service, and policy by evaluating results and competitive developments,* Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
i. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
g. Provides historical records by maintaining records on area and customer sales.
j. Contributes to team effort by accomplishing related results as needed.
k. Builds business by identifying and selling prospects; maintaining relationships with clients.
l. Maintaining Daily Sales Report. Collect and analyze information and prepare data and sales reports.
m. Meet with potential clients to determine their needs.
n. Presentation skills for preparing monthly, half yearly and yearly forecasting.
o. Maintains quality service by establishing and enforcing organization standards.
p. Updates technical knowledge and current market trends.