Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
Within 1 month |
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Within 3 months |
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Within 6 months |
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Within 12 months |
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
Attitude |
Skills |
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About Quick Dry Cleaning Software
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
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About Us-
Binocs.co empowers institutional lenders with next-generation loan management software, streamlining the entire loan lifecycle and facilitating seamless interaction among stakeholders.
Team: Binocs.co is led by a passionate team with extensive experience in financial technology, lending, AI, and software development.
Investors: Our journey is backed by renowned investors who share our vision for transforming the loan management landscape: Beenext, Arkam Ventures, Accel, Saison Capital, Blume Ventures, Premji Invest, and Better Capital.
What we're looking for-
We seek a motivated, talented, and intelligent individual who shares our vision of being a changemaker. We value individuals dissatisfied with the status quo, strive to make improvements, and envision making significant contributions. We look for those who embrace challenges and dedicate themselves to solutions. We seek individuals who push for data-driven decisions, are unconstrained by titles, and value collaboration. We are building a fast-paced team to shape various business and technology aspects.
Responsibilities -
- Be a part of the initial team to define and set up a best-in-class digital platform for the Private Credit industry, and take full ownership of the components of the digital platform
- You will build robust and scalable web-based applications and need to think of platforms & reuse
- Driving and active contribution to High-Level Designs(HLDs) and Low-Level Designs (LLDs).
- Collaborate with frontend developers, product managers, and other stakeholders to understand requirements and translate them into technical specifications.
- Mentor team members in adopting effective coding practices. Conduct comprehensive code reviews, focusing on both functional and non-functional aspects.
- Ensure the security, performance, and reliability of backend systems through proper testing, monitoring, and optimization.
- Participate in code reviews, sprint planning, and agile development processes to maintain code quality and project timelines.
- Simply, be an owner of the platform and do whatever it takes to get the required output for customers
- Be curious about product problems and have an open mind to dive into new domains eg: gen-AI.
- Stay up-to-date with the latest development trends, tools, and technologies.
Qualifications -
- 3-5 years of experience in backend development, with a strong track record of successfully architecting and implementing scalable and high-performance backend systems.
- Proficiency in at least one backend programming language (e.g.,Python, Golang, Node.js, Java) & tech stack to write maintainable, scalable, unit-tested code.
- Good understanding of databases (e.g. MySQL, PostgreSQL) and NoSQL (e.g. MongoDB, Elasticsearch, etc)
- Solid understanding of RESTful API design principles and best practices.
- Experience with multi-threading and concurrency programming
- Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces.
- Experience of cloud computing platforms and services (e.g., AWS, Azure, Google Cloud Platform)
- Knowledge of Test Driven Development
Good to have-
- Experience with microservices architecture
- Knowledge of serverless computing and event-driven architectures (e.g., AWS Lambda, Azure Functions)
- Understanding of DevOps practices and tools for continuous integration and deployment (CI/CD).
- Contributions to open-source projects or active participation in developer communities.
- Experience working LLMs and AI technologies
Benefits-
By joining Binocs, you’ll become part of a vibrant and dynamic team dedicated to disrupting the fintech space with cutting-edge solutions. We offer a stimulating work environment where innovation is at the heart of everything we do. Our competitive compensation package, inclusive of equity, is designed to reward your contributions to our success.
1. Experience as a Technical / Enterprise Architect with strong knowledge of technologies /
paradigms such as AI/ML, Micro-services, REST APIs, using MEAN /MERN & MongoDB
2. Experience in defining and implementing and managing Cloud infrastructure
3. Experience in setting up Architecture and technology vision and adoption of technology
advancements into product delivery
4. Should have worked with key technology partners in architecting various solutions
5. Developing, Training, and mentoring in-house & outsourced Engineering teams
6. Setting best practices across coding process
7. Experience in establishing Enterprise technology standards and architecture review
board for governance of Technology & Architectural changes and roadmap
8. Define the complete technical infrastructure environment
9. Maintain current knowledge of all relevant technology developments and seek
opportunities to deploy new technologies that benefit the client
10. Create architecture scope, definition, construction, and execution
11. Provide technical leadership to project resources and the client to meet project deadlines
and ensure that project objectives are met
12. Provide technical leadership to project resources and the client to meet project deadlines
and ensure that project objectives are met
13. Ability to work with cross functional teams and articulate the technology vision and drive
adoption across the Unit
Requirements:
1. Experience in Fintech and B2C SaaS applications
2. Proven experience as a Technical Architect or Project Manager
3. Hands-on experience with software development and system administration
4. Understanding of strategic IT solutions
5. Experience in project management and service-oriented architecture (SOA)
6. Knowledge of selected coding languages (PHP, Python)
7. Familiarity with various operating systems (eg Windows, UNIX) and databases (eg
MongoDB / MySQL)
8. Ability to articulate technical solutions & ROI associated to multiple stakeholders such as
Product engineering teams, business leaders, CXOs etc
9. Organizational and leadership skills
10. BSc/BA in Computer Science, Engineering or a related field
11. Experience with Product-centric Organizations
1. Excellent design coordination with Project Architects, Structural, MEP, Landscape, Environmental, Façade, etc. for planning and designing of high-rise residential, commercial, hospitality & Institutional projects.
2. Coordinating with legal, liaisoning, marketing, and sales departments to provide all necessary information like legal plans, sales plans, allotments, area statements, etc.
3. Coordinate with various agencies to get NOCs for sanctioning work.
4. Producing detailed drawings for the Execution team on time, monitoring & coordinate with the project team for smooth execution of work. Site checking & site coordination for projects.
5. Documentation, Fair Knowledge of NBC, Local Government Body Building rules, Fire Norms, Environment Norms, Rera and its documentation, Master plans, Land use & zoning.
6. Review construction documents to foresee prospective site issues and resolve them on the drawing board with all the consultants involved.
7. Coordination with the site team, vendors/contractors, and all stakeholders involved in the delivery of projects.
8. Managing and maintaining drawing deliverable records, and Safeguarding the project drawings & documents.
9. Produce detailed blueprints and make any necessary corrections & compile project specifications and Keep within budgets and timelines.
10. Following the latest materials, architectural trends, and advancements, an understanding of all aspects of the design.
Nature of Work:
This being an advanced level position in the S/W development team the individual is expected to:
Participate as a team member in all phases of the S/W lifecycle, including the analysis and design of S/W systems.
Participate in a detailed level of coding, code walk – through and unit testing of S/W modules.
Participate in integrated testing of product/ package.
Participate in difficult and typical coding assignments with responsibility of a small module consisting of 3 – 5 members.
Participate in exploration/ feasibility study of products.
Have a thorough understanding of the assigned product/ project.
Participate in generating technical documentation of products/ packages.
Providing technical training to the juniors.
Manage allocated resources, keep compliance with discipline and decorum of the organization.
Keep compliance with Systems and Procedures.
Reports to:
Project Manager
Skill Set:
Thorough knowledge of current technological trends in Web based Software
Strong Working knowledge of JSF/JSP, Servlets, Spring, Web application development and Core Java
- Working knowledge of working with databases using EJB.
- Knowledge of Bug Tracking tool such as Jira, Bugzilla and source code version control systems (SVN, GIT)
- Knowledge of working in Scrum methodology.
- Good to have knowledge of SonarQube and Web Security Aspects.
- Knowledge of Responsive Front End Development using HTML5, JavaScript, CSS3, JQuery, Ajax and JSON.
- Should be able to write test cases for the feature.
- Ability to gather and analyze data & draw logical conclusions
∙ Understanding of company’s vision & goals, business operations
and market
∙ Clear and concise oral and written communication skills
∙ Ability to establish and maintain effective work relationships at
all levels
∙ Great passion for S/W development.
∙ Ability to mentor and guide the juniors.
Office Address:
Tech Mahindra Ltd
Empire Tower, A Wing 9th floor- NB 902,Gut no. 31, Cloud City campus, Village Elthan,Thane – Belapur road Airoli (E), Navi Mumbai- 400708 (Maharashtra) IndiaJob Description
- TREND MICRO /SYMANTEC Anti-Virus Security Management tDLP MANAGEMENT
- MONITORING END POINTS AND DAILY UPDATE TOBE PUSHED THROUGH SERVER AV CONSOLE
- RCA for non-updating of end points and remote resolution.
- Interacting with OEM to fix.
- SQL Data base Troubleshooting/Restoring Database.
- Automated the process of vulnerability management and policy compliance across the enterprise; provide network discovery and mapping, asset prioritization,
- Good speak and write English Communication
- Able to work shift basis
Job Description:
Java
Spring Boot
Webservices
Microservices
4 to 10 Yrs
Bangalore Location
Total Exp:
Relevant Exp in Spring Boot:
Relevant Exp in Webservices:
Relevant Exp in Microservices:
About the role: We’re looking for a Node.Js Developer who can adapt to new tech stacks and innovate with cutting-edge technology solutions, to build eCommerce platforms that are unique, disruptive, and powerful.
What you'll do:
● Integrate user-facing elements developed by front-end developers with server-side logic
● Write reusable, testable, and efficient code
● Design and implement low-latency, high-availability, and performant applications
● Implement security and data protection integrations
● Integrate data storage solutions such as databases, key-value stores, blob stores, etc.
● Optimize components for maximum performance across a vast array of web-capable devices and browsers
● Ensure high performance and responsiveness to requests from the front-end.
What you'll need:
● Bachelor's degree with minimum 3 years of work experience as a Node Js.
● Strong proficiency in JavaScript or Typescript
● Understanding of Node.js and its frameworks such as Express or StrongLoop
● Understanding of the nature of asynchronous programming and its quirks and workarounds
● Basic understanding of front-end technologies, such as HTML5, and CSS3
● Understanding of accessibility, security compliance, user authentication and authorization between multiple systems, servers, and environments
● Understanding fundamental design principles behind a scalable application
● Understanding of code versioning tools, such as GIT
● Integration of multiple data sources and databases into one system
● Understanding of the differences between multiple delivery platforms, such as mobile and desktop and its optimization output
● Knowledge on creating database schemas that represent and support business processes
● Knowledge on implementing automated testing platforms and unit tests
Who Should Consider Joining:
● If you like challenges and think from a first principle basis,
● If you are driven to take ownership and are adept at rolling with the punches,
● If you have the aspiration to grow fast in the dynamic environment of a start-up,
● If you are a collaborative team member, who believes in collective success,
● If you are someone who makes objective, fact-based decisions
Who should not consider joining:
● If the role description does not excite you, then you should not join us
● We are a startup and things will move fast. If you are not comfortable in a fast-paced environment, then you should not join us
● If you are not a self-starter who is willing to learn & experiment more, then you should not join us.
What We Offer:
● Limitless growth and learning opportunities
● Exposure to cutting edge technology solutions and upcoming stacks in the market
● In house technical training on GIT, Automated Testing, Code Coverage, Language Training and much more
● A collaborative and positive culture — Your team will be as smart and driven as you.
● Guidance and mentorship from industry experts and renowned IIT Alumnus
● An opportunity to make an impact — Your work will contribute directly to our strategy and growth