Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
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Shubham Vishwakarma
Full Stack Developer - Averlon
About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
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JavaSpring Boot
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Build and manage high-performing teams with a passion to build multi-tenant platform
Deliver high-quality software that is maintainable, observable, and performant
Participate in design and architecture discussions for optimal decisions
Define and influence product strategy and roadmap
Mentor, coach and motivate engineers on becoming better software professionals
Refine processes to make software releases easy and fast.
Overall 10+ years of experience in the software industry, with recent experience in building
software products
3+ years of recent experience in leading software development teams with full responsibility for software releases, process, and people management.
Deep expertise in building web apps and microservices using Java, Spring Boot,React/JavaScript framework.
Solid understanding of distributed databases such as Mongo, Cassandra, and Elasticsearch.
Good understanding of load balancing, high availability, replication strategies.
Experience in streaming systems like Kafka, Kinesis, or likes
Deep expertise in the AWS ecosystem, and thorough knowledge of building, deploying,scaling, and managing applications natively in AWS
Passion for building and delivering great software which users love to useStrong experience with Continuous Delivery, DevOps processes, and Observability
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Carrying out Market Research in order to keep up to date with customer trends, competitor analysis, product/service fitment as well as try to predict future trends.
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Creating and developing effective Marketing & Branding Strategies. Proactively developing comprehensive activities to leverage business development activities to support both B2B and B2C.
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Managing Marketing Campaigns across all platforms including online and digital to ensure that products and services meet customers’ expectations and to build credibility of all brands.
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Deep analysis of all Marketing & Branding campaigns. Ensuring scientific measurement and report generation of the effectiveness of each such campaign.
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Closely monitoring company’s corporate website/s and social media platforms. Ensuring that we pick the conversations across each, basis which formulating and redesigning the Marketing & Branding Strategies.
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Organizing and executing on the ground events to engage with various stake holders in order to enhance Brand Equity and drive Product Sales.
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Actively and aggressively identifying new business opportunities and coming out with innovative Marketing Strategies such as campaign, event execution, partnership etc.
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Being able to develop strong understanding of performance of the products to support continual optimization of Marketing, Sales and Product Strategy.
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Collaborating, reviewing and approving all marketing materials as developed by the content/design and other external vendors
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Building and managing a rich content/collaterals that attract a qualified audience of event organizers to company’s owned properties (including blog posts, white papers, ebooks, reports, infographics, case-studies etc.).
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Growing new leads, by converting site traffic through calls-to-action, landing pages, and lead generation content (including offers).
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Drafting, reviewing and finalizing the sales & marketing related communications, articles, blogs, etc. for all digital platforms such as SMM, emails to internal and/or external communication, etc.
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Managing various email campaigns, including the template designs, calls-to-action, and content used in our email sends.
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Building relationships with customers, prospects, and experts/speakers.
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Managing 360 Brand Communications across all media touchpoints.
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Handling all PR related activities & communications.
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Writing, Editing, and strategizing external-facing content as directed by the Senior Leadership Team.
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Ghost writing for senior management.
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Working closely with the Co-Founders and the senior leadership team to grow the business.
What you need to have:
- Masters in Marketing, Business Communication, or related fields
- An Absolute Digital Devil : Should be someone for whom Digital is second home and understands all the nuances of the world wide web.
- A real Go-Getter: Should be someone who is not ready to take ‘no’ for an answer.
- Passionate and Result Oriented: Should be highly result focused no matter what the odds are.
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- Excellent project management and communication skills
- Ability to think strategically, conceptually as well as analytically
- Ability to work with teams, both internal and external
- Sales-minded, with sound understanding of enterprise marketing principles
- Excellent written, verbal and interpersonal communication skills
- Desire to work in a team-oriented, entrepreneurial corporate environment
- Seeking an individual that is team-oriented, sound decision making abilities, collaborative, positive attitude, commercially aware, adaptable to changing priorities, change agent, continuous improvement mind set, ability to work under tight timeline
- Any other certifications in writing or business communication are an added advantage
- Complete working knowledge of designing tools such as Photoshop, Illustrator, In-design
- Familiarity with end -to-end design process, video production process, content writing process as well animation and VFX pipelines will be an added advantage
- Should be aware on the usage of external software’s and websites such as shutterstock, envato and tools like handbreak etc.
- Excellent written, verbal & technical skills
- Excellent presentation, organization, time management, and cross-department communication skills
- Ability to quickly adapt to changes and work effectively under pressure
- Excellent client-facing and internal communication skills
- Ability to think strategically and drive the business strategy
- Solid organizational skills including attention to detail and multi-tasking skills
- Strong problem management skills
- Ability to manage multiple priorities
- Ability to interact well with people at all levels within and outside the organization
Their beauty brand offers a wide range of luxurious skincare and hair-care products specially designed for new moms. They use natural ingredients in their products that ensure that every mother’s skin and hair becomes trouble-free, glowing and manageable. Their healing and repairing formula are certified by the strictest international standards with regards to safety needed in beauty products.
Founded by an MDI alumna with expansive knowledge and experience with beauty, wellness and healthcare leader, it is truly a world-class range exporting to various countries across the globe.
What you will do:
- Managing e-commerce marketplaces such as Amazon, Flipkart, Nykaa, 1mg, Purplle, HealthKart etc. and strategizing methods to increase online sales and profitability
- Categorizing, listing and positioning the company’s products in various Ecommerce platforms and generating interest in the same for the right audience
- Researching and analyzing new market trends and technologies to improve sales performance
- Participating in the planning/forecasting of relevant budgets
- Collecting and working on the feedback given by customers in the marketplaces regarding the company’s products
- Handling day-to-day related operations such as merchandising, customer service, post listings, promotions, maintenance etc. to increase sales
- Monitoring all the alerts from the marketplaces and ensuring that the concerns/emergencies are handled in a timely manner
- Updating and maintaining Ecommerce sales data and reporting the same to the management in regular intervals
- Working closely with internal stakeholders such as various teams and also external stakeholders such as various Ecommerce platforms
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What you need to have:- Graduation is a must
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Must have: Strong JavaScript Fundamentals
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2+ years of hands-on experience in writing secure, efficient, high-quality code and have a good understanding of JS.
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- Develop frontend components on ReactJS with Redux as state management library
- Should have good knowledge of tailwind CSS
- Must have expertise in JavaScript, ES6, React-Redux, HTML/CSS
- Familiarity with build tools such as Webpack, Babel
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- Experience in web security and performance on mobile and desktop
- Familiarity with Git.
- Should be able to make mobile responsive designs
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Backend:
- Develop backend APIs on Express.js and NodeJS
- Should be good with SQL database and perform DDL,DRL,DQL,DCL on database ,preferably PostgresDb.
- Should have familarity with ORM such as sequilize.
- Knowledge on server-less architecture is good
- Experience with monitoring tools web performance and caching techniques
- Experience working in agile methodology projects
- Should have knowledge of design patterns, design practices
- Should have the ability to design and write reusable code
- Ready to work in a challenging and fast-paced environment
- Experience in building Cloud Native applications
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What the candidate will do:
* Fast learner: We are looking for software engineers who thrive on learning new technologies and don't believe in one-size-fits- all solutions.
* A great teammate: Believe that you can achieve more on a team - that the whole is greater than the sum of its parts. You rely on other candidates feedback for continuous improvement.
NodeJS (Node.js)Javascript
ExpressIIT, NIT and Top Tier-1 Institutes candidates only.
Skills
❖ At least 8 years of full-time engineering experience
❖ Proven ability to work on multiple projects at a time within a fast-paced environment with tight deadlines
❖ Expertise in Node, Javascript (ES6) and good understanding of web frontend technologies
❖ Experience developing large-scale software products, quality, monitoring and reliability
❖ Experience working with relational databases such as MySQL or Postgres
❖ Experience building REST APIs
Bonus Points
❖ Significant experience with TypeScript and Express.js
❖ Significant experience developing user interfaces with the React framework
❖ Experience with AWS
❖ Experience with Agile software development
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon