Customer Success Manager

at Digicred Technologies Private Limited

Customer Success Manager

Customer Success Manager at Digicred Technologies Private Limited · Gurgaon, Jaipur, Delhi, Gurugram, Noida · 2 - 6 years · ₹3L - ₹7L / yr · Bootstrapped · Posted 19 Nov 2020

Customer Success Manager

at Digicred Technologies Private Limited

Posted by Tanya Khurana

2 - 6 yrs

₹3L - ₹7L / yr

Gurgaon, Jaipur, Delhi, Gurugram, Noida

Skills

Customer Success

Key account management

Customer Retention

Customer Service

ROLE AND RESPONSIBILITIES:

Enhance Customer satisfaction
Drive Product engagement and help the customers succeed
Liasoning with Veris clients on daily operations
Onboard new customers/clients.
Building and maintaining relationships with Veris customers across the globe.
Working with management on operations strategy and streamlining
Schedule and complete quarterly/annual business reviews.
Client MIS reporting and analytics
Working closely with the operations team to ensure strict adherence of service deliverables.
Client problem troubleshooting
Internal management reporting

We are looking for:

Energetic, motivated, and driven
“Get it done” attitude `
Ability to lead and manage teams
Clarity of thought & good problem-solving capabilities
Education is no bar, but a good one always helps
Good with computers and technology
Excellent verbal & written communication skills

ROLE AND RESPONSIBILITIES:

Enhance Customer satisfaction
Drive Product engagement and help the customers succeed
Liasoning with Veris clients on daily operations
Onboard new customers/clients.
Building and maintaining relationships with Veris customers across the globe.
Working with management on operations strategy and streamlining
Schedule and complete quarterly/annual business reviews.
Client MIS reporting and analytics
Working closely with the operations team to ensure strict adherence of service deliverables.
Client problem troubleshooting
Internal management reporting

We are looking for:

Energetic, motivated, and driven
“Get it done” attitude `
Ability to lead and manage teams
Clarity of thought & good problem-solving capabilities
Education is no bar, but a good one always helps
Good with computers and technology
Excellent verbal & written communication skills

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