Customer Success Manager

As the Senior Executive-Account Manager, you will be responsible for developing, implementing, and optimizing multi-channel lead generation campaigns to build a robust pipeline for our sales team. You will demonstrate market understanding of the Talent/Capability Development (learning/e-learning, custom learning, localization, and translation) services/produts and markets and will be adept at customer engagement. This role demands a candidate with analytical prowess to interpret data and drive decisions, coupled with strong collaboration skills to work effectively with sales and marketing.

Roles &Responsbilities -

•  Lead Generation Strategy Development: Define and implement comprehensive lead generation strategies encompassing learning/e-learning, localisation, and translation services, aligning with overall sales and marketing objectives. This includes identifying target audiences, understanding their needs, and determining the most effective channels to reach them.

•    Multi-Channel Campaign Management: Plan, execute, and optimize lead generation campaigns across various online and offline channels. This includes digital marketing (SEO/SEM, content marketing, social media marketing, email marketing, webinars, online advertising) and outbound activities (targeted outreach, industry events, networking).

•    Content Strategy Collaboration: Work closely with the marketing team to develop compelling content that attracts and converts target prospects for learning/e-learning, localisation, and translation products/services.

•    Marketing Automation and CRM Management: Utilize marketing automation platforms and CRM systems to manage lead generation processes, track campaign performance, nurture leads, and ensure seamless handoff to the sales team.

•    Performance Monitoring and Analysis: Track, measure, and analyze the performance of lead generation campaigns using relevant metrics. Provide regular reports and insights to the sales and marketing teams, recommending optimizations for improved results.

•    Collaboration with Sales: Work closely with the Sales Manager and sales team to understand their needs, ensure lead quality, and optimize the lead-to-opportunity conversion process for learning/e-learning, localisation, and translation products/services.

•    Market Research and Competitive Analysis: Conduct ongoing market research to identify new lead generation opportunities, understand industry trends in learning/e-learning, localisation, and translation, and analyze competitor activities.

•    Budget Management: Manage the lead generation budget effectively, ensuring optimal ROI on marketing and outreach activities.

•    Vendor Management: Manage relationships with external vendors or agencies supporting lead generation efforts.

•    Staying Updated: Keep abreast of the latest trends and best practices in lead generation, digital marketing, and sales enablement for learning/e-learning, localisation, and translation product/service-based industries.

Bachelor's degree in Marketing, Business Administration, or a related field.

Qualification and Experience -

•    Minimum of 8-10 years of experience in pre-sales/lead generation, preferably in the learning/e-learning, localisation, and translation industry or a related technology sector.

•    Proven track record of success in developing and executing lead generation strategies, preferably with experience in the B2B sector.

•    Experience in generating leads for technology products, SaaS solutions, or service-based offerings is highly desirable.

•    Familiarity with the learning/e-learning, localisation, and translation industries is a significant advantage.

•    Strong understanding of digital marketing principles and channels.

•    Experience with marketing automation platforms and CRM systems.

•    Excellent analytical skills and the ability to interpret data to drive decisions.

•    Strong project management and organizational skills.

•    Excellent written and verbal communication skills.

•    Ability to work independently and collaboratively within a team environment.

•    Proactive, results-oriented, and data-driven approach. 

•   Willingness to travel as required by business.

•   Deep understanding of AGILE methodologies and extensive experience working within a learning, educational technology, or complex content delivery environment.

About the job

How to apply -

Please follow the steps below :

1) The first step is to apply for the role. Please click on the link mentioned and fill out the form. - https://docs.google.com/forms/d/e/1FAIpQLScItDuLu6w6MmydiGRiLRgJbzvLtTv4Jdd-LE5550pwdhptFA/viewform

2) Once all the details are filled in, you will encounter an online proctored test, the Aptitude test (25 minutes duration) on the link here.

a.) https://app.wishup.co/test

3) Initial Discussion

4) Interview with Hiring Manager - 1

5) Interview with the Hiring Manager - 2

6) Interview with Hiring Manager - 3

About the role, Keynotes:

• Profile – Inside Sales
• Role – Full-time
• Grade – Manager/Senior Manager
• Location – Bengaluru
• Work Days – Mon to Fri/US Shift (6:30 PM to 3:30 AM IST)

What you’ll do?

• Reach out to prospects via call and email to qualify inbound leads.
• Set up independent channels to generate and nurture leads.
• Navigate through a conversation flow to uncover business needs, understand pains, and position Wishup’s services as a compelling solution.
• Actively engage with teams to understand target markets, account assignments, sales goals, and key messaging points for each assigned sales project.
• Leverage Wishup’s selling methodology to identify and nurture opportunities to match Wishup solutions with client needs.
• Utilise industry best practices for communicating Wishup’s key value propositions to assigned clients and prospects.
• Foster a highly collaborative and productive environment where members meet individual, team, and company goals.
• Capture, update, and manage all account, contact, and opportunity data within the CRM system.

What are we looking for?

• 3 to 8 years of software/SaaS sales experience in an individual contributor or management role
• Prior experience in Inside Sales / Business Development in the US market
• Must have a proven track record of success, driving revenue growth against quota and increased profitability in the B2B industry
• Prior experience in business development for Enterprise accounts
• Proven ability to build a sales pipeline through effective hunting, prospecting, cold calling, networking, and lead-generation activities
• Expertise in cold email reach-outs
• Hunt and close aggressively while owning the sales cycle
• Proven record in overshooting the sales target
• A strong work ethic and sense of commitment are a MUST
• Impeccable written & spoken English

What’s in it for you?

• Receive a more-than-competitive salary plus benefits
• Performance-driven and transparent work culture
• Enjoy a culture with opportunities for growth and learning

About Wishup

Wishup is India’s largest remote work platform (since 2017), connecting global businesses with top remote professionals in roles such as Virtual Assistants, Operations/Admin Managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants. With a stringent 0.1% acceptance rate, each professional is upskilled and managed via our AI-based remote work tool.

Backed by marquee investors (Orios Ventures, Inflection Point Ventures, 500 Startups, and Tracxn Labs), Wishup’s leadership team includes alumni from premier institutes like IIT Madras, IIM Ahmedabad, IIT Kanpur, and DCE.

Strong Java Backend Engineer.

Mandatory (Experience 1): Must have 5+ years of backend development with strong focus on Java (Spring / Spring Boot)

Mandatory (Experience 2): Must have been SDE-2 for at least 2.5 years

Mandatory (Tech skill 1) : Hands-on experience with RESTful APIs and microservices architecture

Mandatory (Tech skill 2): Strong understanding of distributed systems, multithreading, and async programming

Mandatory (Tech skill 3): Experience with relational and NoSQL databases

Mandatory (Tech skill 4) : Exposure to Kafka/RabbitMQ and Redis/Memcached

Mandatory (Tech skill 5): Experience with AWS / GCP / Azure, Docker, and Kubernetes

Mandatory (Tech skill 6) : Familiar with CI/CD pipelines and modern DevOps practices

Mandatory (Company): Product companies (B2B SAAS preferred)

Mandatory (Stability): Must have stayed for atleast 2 years with each of the previous companies

Mandatory (Education): B.Tech in computer science from Tier 1, Tier 2 colleges

Hi All,

We have a Great opportunity for Cyient for the skillset of SAP S/4HANA & BTP Developer

https://www.cyient.com/

Please find the below attachment for your reference.

Job title:

SAP S/4HANA & BTP Developer

Work Location:

Any location (BAN, COB, HYD & PUN)

Experience range: (Min to Max years)

3 to 6 yrs

Mandatory / Preferred Skills:

Technical Skills

SAP S4/HANA ABAP & BTP Developer

·        Good understanding of SAP CAP, including CDS modelling concepts and best practices.

·        Relevant experience in SAP BTP and experience in implementing BTP Extension Suite for extending SAP applications.

·        Solid experience in backend development using Node.js for creating CAP microservices.

·        Knowledge of unit testing frameworks such as Chai, Mocha, or equivalent, and experience in writing unit test cases for backend services.

·        Good understanding of SAP CAP, including CDS modelling concepts and best practices.

·        Relevant experience in SAP BTP and experience in implementing BTP Extension Suite for extending SAP applications.

·        Solid experience in backend development using Node.js for creating CAP microservices.

·        Knowledge of unit testing frameworks such as Chai, Mocha, or equivalent, and experience in writing unit test cases for backend services.

General:

·        Strong debugging and troubleshooting skills to identify and resolve issues in CAP applications, BTP extensions, and backend services.

·        Strong collaboration and communication skills to work effectively with cross-functional teams and stakeholders.

·        Ability to work independently and deliver high-quality results in a fast-paced environment.

·        Strong documentation skills to create technical documentation for future reference and knowledge sharing.

·        Proactive attitude towards learning and staying updated with the latest trends and technologies in SAP CAP, BTP, Node.js, and unit testing frameworks.

·        Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field (4 years+ Degree in Education)

Responsibilities

Designing a user interface (UI)

·      Create responsive, logical, and visually appealing user interfaces for web and mobile applications.

·      Work together with cross-functional teams to guarantee uniform and unified UI designs throughout the product.

·      For the purpose of efficiently communicating design thoughts and ideas, create wireframes, mock-ups, and prototypes.

Designing for User Experience (UX)

·      To better understand user needs, preferences, and behaviours, conduct user research.

·      To guide design choices, create user personas, user journeys, and empathy maps.

·      To improve the product's overall usability and user experience, iterate and improve user flows.

Interaction Design

·      Define and implement interactive elements and animations to enhance user engagement and delight.

·      Work closely with development teams to ensure seamless integration of design elements and interactions into the product.

Usability Testing

·      Conduct usability testing and gather feedback from users to identify areas for improvement.

·      Analyze user feedback and iterate designs based on insights obtained from testing.

·      Design Guidelines and Documentation:

·      Create and maintain design guidelines and documentation to ensure design consistency and scalability across the product.

Cross-Functional Collaboration:

·      Collaborate with product managers, developers, and other stakeholders to align design goals with product objectives and technical feasibility.

·      Participate in brainstorming sessions and provide creative input to product development discussions.

Qualifications

·      Bachelor's degree in Design, Human-Computer Interaction, or related field.

·      2-3 years of professional experience in UI/UX design for digital products.

·      Proficient in design tools such as Adobe XD, Sketch, Figma, or similar.

·      Strong understanding of design principles, user-centered design, and design thinking.

·      Knowledge of HTML, CSS, and JavaScript is a plus.

·      Excellent communication and collaboration skills.

·      Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

About us:

Company website: https://www.neulife.com/

INNOVERTUS NUTRITION TECHNOLOGIES INDIA PVT.LTD. is part of the Neulife Group, the leading Indian entity in the field of advanced nutraceuticals and dietary supplements.

Incorporated over a decade ago, we are pioneers in introducing the concept of sports nutrition as well as educating the masses about the need to be fit and healthy, thus facilitating and educating an entire generation of fitness enthusiasts.

Warehouse Executive:

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.

(Amazon Flex, Flipkart, Paytm, Snapdeal, 1MG, Nykaa, HealthMug, Mindful Eating)

• Responsible for all Marketplace order processing thru online portal of Amazon Flex, Flipkart, Paytm, Snapdeal,1MG & Healthmug & Mindful Eating.
• Responsible for shipment labels & correspondent invoices to attach correctly with shipment.
• Posting sales Invoices for all current dated shipped orders in ERP system.
• Maintaining MIS report on daily basis in Excel for orders posted on same day.
• Providing MIS report & Inventory report to the management team on mail for the shipment sent on same day.
• Planning & allocation for inventory as per consumption on all marketplace periodically & fulfilling inventory requirement whenever necessary.
• Proper managing of Returns on online E-Commerce portal & making required communication with respective E-commerce business associated for any discrepancies in returns.
• Recording returns in ERP system by raising Credit Note for the material returned & received in warehouse.
• Proper coordination with courier partner for shipment to be get picked up on time.
• Responsible for raising online ticket for claim if material received damaged & different product
• Maintaining separate data of Orders, Returns & claims along with filling of paperwork.
• Coordination with E-Commerce business team of company for smooth operations & proper communication to avoid unnecessary discrepancies.

As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

Education and/or Experience:

Bachelor’s degree and have an experience of 3 – 7 years and has good understanding of the subject.

Benefits:

• Flexible work hours, Work from home and holidays policy
• Open and collaborative work culture
• Competitive salary

Please apply with below details in your resume:

• Current CTC
• Expected CTC
• Earliest joining period (In days)