- Enhance Customer satisfaction
- Drive Product engagement and help the customers succeed
- Liasoning with Veris clients on daily operations
- Onboard new customers/clients.
- Building and maintaining relationships with Veris customers across the globe.
- Working with management on operations strategy and streamlining
- Schedule and complete quarterly/annual business reviews.
- Client MIS reporting and analytics
- Working closely with the operations team to ensure strict adherence of service deliverables.
- Client problem troubleshooting
- Internal management reporting
We are looking for:
- Energetic, motivated, and driven
- “Get it done” attitude `
- Ability to lead and manage teams
- Clarity of thought & good problem-solving capabilities
- Education is no bar, but a good one always helps
- Good with computers and technology
- Excellent verbal & written communication skills
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Overview
Apprication Pvt ltd are seeking a proactive, results-driven Business Relationship Manager for a night shift role at our US-based POS software company located in Goregaon East.
Key Responsibilities:
- Onboard referral partners and expand the business network while building strong relationships
- Act as the primary contact, ensuring smooth communication and partner support
- Drive revenue through partner leads, conversions, and engagement strategies
- Monitor performance, resolve issues, and identify opportunities through market insights.
Key Requirements.
- 3–5 years of experience in partnership, business development, or relationship management
- Strong English communication, negotiation, and interpersonal skills
- Proven ability to build relationships and achieve targets
- Self-driven, with the ability to manage multiple partners and analyze performance metrics
Preferred Skills.
- Experience managing referral/affiliate programs, reporting dashboards, and strong stakeholder management skills with Excellent communication.
About the company
KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.
Company Profile - https://kpmg.com/in/en/home.html
Job Description
Position: US Tax Content Subject Matter Expert (SME)
Overview:
We are seeking experienced US Tax Content SMEs to join our expanding US Tax Content team in Bangalore, India. This role is pivotal in understanding, configuring, and testing annual US tax updates, focusing on Tax Form Graphic development, and tax product-specific feature enhancements.
Education Qualification: US CPA/post-graduate.
Experience: 1-2 and 3-4 years in US tax (corporate, partnership, fiduciary sectors). Interest in Canadian tax is a plus.
Technical Skills: Understanding of US tax law and comfort with technology. Experience with tax tools like CCH, Lacerte, TurboTax, etc. is advantageous.
Location: Bangalore
Employment Type: Contract basis
Responsibilities:
- Support in identifying and documenting the US tax updates
- Configure and test annual tax updates in tax tools
- Support in developing and updating visual representations of tax forms
- Support in implementation of implement changes to barcode systems for efficient data capture.
- Understand changes to forms/instructions, make changes in the software, then test and release the software.
- Supporting in enhancing and adding new features to the tax softwareUSA
Minimum 1-5 years of proven sales track record and ability to meet targets.
● Should have an interest in Business Development (B2C/ B2B) for Software Application
● products/solutions.
● Meet prospective clients, execute effective product demonstrations, emphasize product features
● and benefits with a focus on the value of the solution.
● Meet with Committee Members of Apartments and societies to understand the scope of business and
● their expectations.
● Prospect, educate, qualify, and generate interest for Sales Opportunities.
● Onboarding new apartments on the NoBrokerHood platform will be a major KRA for a BD.
● Researching potential leads from the open market, web searches, or digital resources
Main Responsibilities:
• Logging all relevant incident/service request details, allocating categorization and prioritization codes.
• Providing first-line investigation and diagnosis using approved tools, systems and procedures.
• Resolving/fulfilling incidents/service requests that are in scope.
• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
• Keeping customers informed of progress.
• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
• Ensure the Configuration Management System (CMS) is maintained/updated.
• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.
• Ensure communication at all times is clear, concise, meaningful, professional and efficient.
• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.
• Identify need for Problem Management for reoccurring Incidents/Events.
• Understanding of and familiarity with Customers’ services and solutions.
• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
• Actively participate as required in meetings (customer, 3rd party, internal).
• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.
• Act as delegate for Senior staff.
• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff.
Experience
• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).
• 12+ x months in a process driven organization (must).
• Experience working in a multi-cultural/international environment (desirable).
• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).
Kubernetes
Docker
Amazon Web Services (AWS)About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Implement consistent observability, deployment and IaC setups
- Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
- Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Lead infrastructure security audits
Requirements
- At least 7 years of experience in handling/building Production environments in AWS.
- At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Experience in security hardening of infrastructure, systems and services.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.
React Native
Javascript
Redux/Flux- Must have at least 1 years experience in front-end development.
- Knowledge of Javascript /React Native / Redux .
- Loves writing code, actively experimenting along with learning new things.
- Passionate about Frontend Development and continually follow the platform & innovations.
- Have an eye for good UI/UX -Proficient with algorithms and data structures. -Keen on problem solving and able to perform in a start-up culture with challenging deadlines
Vue.js
AngularJS (1.x)
Angular (2+)
React.jsJavascriptThe organization is headquartered in Mumbai, India with offices in US, Singapore, Bahrain and Philippines.
Today, Trejhara has developed a successful track record of providing robust, transaction intensive products and solutions to top private and MNC banks and in the Logistics Sector.
Position: Java Developer / Sr. Java Developer / Java Lead
Skill Sets and capabilities:
a) 4yrs + IT experience
b) Should have worked on Java technology for min 3+yrs
c) Excellent in Java, J2EE
d) Excellent on Struts 2.0, spring 2.5 and Hibernate 3.0 framework
e) Good hands on with SQL queries
f) Experienced in at least 2 application servers such as TOMCAT, JBOSS, WAS, Web Logic, OAS,
g) Aware of SDLC processes and documentation
h) Aware of source control (SVN, VSS)
i) Insurance or banking domain experience preferred
Bootstrap
jQuery- Good understanding of Web/App designing/mockups/wireframing
- Hands on experience of Photoshop, XD, Figma/Webflow or similar designing tools
- Good understanding of designing best practices for website optimization, ui/ux, responsive layout and PWA
- Hands on experience of creating html pages out of design using HTML/CSS/Bootstrap/jQuery
- Ability to write, debug and test scripting languages like JavaScript and jQuery
- Good understanding of designing website as per best practices (ie. benchmarking by GooglePageSpeed/GTMetrix etc.)
About Urbanespot
Urbanespot presents brick-and-mortar businesses with the simplest way to understand, engage, and retain customers. It recognises customers walking into a store, restaurant, or hotel, understands their behaviour, and uses this understanding to help businesses target new customers and run campaigns that build loyalty in existing ones. Be it a small café or a chain of restaurants, Urbanespot can help manage their online reputation, build engagement on their social channels, and measure the ROI on their marketing spends in the one way that matters...in-store results.
Why you should consider working with Urbanespot:
If you're motivated by high sales targets, aggressive incentives, and a market full of opportunity, you'd be joining the right company. If you're motivated by all of this, but also feel the need to work in an environment that truly values innovation and the capacity to take ownership, then you'd REALLY be joining the right company.
About the Role : Urbanespot is looking for an INSIDE SALES EXECUTIVE. This would be a B2B role aimed at building a customer base of hospitality businesses for Urbanespot’s product. A person in this role would need to be comfortable building prospect lists and making dozens of calls per day to generate interest in potential prospects and qualify leads.
The role will carry the following responsibilities:
-
Identify prospective customers and establish contact with them through outbound cold-calls and emails
-
Follow-up with inbound leads to qualify them
-
Understand customer needs, identify sales opportunities, and build relationships
-
Drive new customer acquisition, while also farming existing customer accounts
-
Maintain market information in Urbanespot's CRM systems and generate actionable
reports and insights for the leadership team
-
Perform effective online demos to prospects
Location: Location-independent. We are open to candidates from any city in India. The candidate may work from home.
Skills:The role will require someone with specific qualities. The following will be assessed as part of the evaluation process:
• Communication skills - Ability to build a conversation with a prospect, while carefully probing for information that might show a sales opportunity
-
Rigor - Ability to make a high number of calls per day to drive conversations while maintaining an up-to-date and error free CRM and timely, actionable reports to the leadership team
-
Independence - Ability to learn fast, and take charge of the responsibility to drive growth in the target market
Knowledge:
-
B2B sales processes and organisational structures
-
Standard CRM usage
-
Excel, Powerpoint
-
Knowing how to use LinkedIn for Social Selling would be considered a plus
Qualifications:
-
Experience and qualifications are not a barrier as long as the required skills and knowledge are displayed.
-
A proven inside sales track record, experience conducting market research, and executing list building activities will be considered a major plus.
Points to note:
-
At Urbanespot, intelligence and creativity are more important than anything else. Please ensure you understand our company and have been through our website before you apply. Not understanding the domain we work in or our offering before applying will lead to immediate disqualification.
-
We hope you're excited by travel, because the role may involve some sales and training related traveling.
-
You will need to have a smartphone, a laptop, and boundless positive energy.
PHP
Laravel
NodeJS (Node.js)AngularJS (1.x)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon