Customer Success Manager

Role

Own a portfolio of customer accounts and drive onboarding, adoption, retention, stakeholder management, and account growth. SaaS experience is preferred; BFSI exposure is useful but not mandatory.

Key Responsibilities

• Own post-sales relationship management for a portfolio of customer accounts.
• Drive onboarding, implementation coordination, and early value realization.
• Run regular account reviews covering adoption, risks, action items, and growth opportunities.
• Improve retention and reduce churn through proactive account management.
• Identify upsell and cross-sell opportunities with sales or account leadership.
• Coordinate with product, support, implementation, and operations teams on escalations and customer requests.

Ideal Candidate

• 5–8 years of experience in customer success, account management, enterprise support, implementation, or client servicing.
• Strong SaaS or B2B technology experience with demonstrated client management capability.
• Comfort managing multiple stakeholders across onboarding, adoption, renewals, and ongoing engagement.
• Commercial mindset with the ability to spot revenue expansion opportunities within existing accounts.
• Strong communication, problem solving, and cross-functional execution skills.

Must Have

• Enterprise client handling and stakeholder management
• Onboarding and product adoption ownership
• Retention / renewal orientation
• Escalation management and follow-through
• CRM discipline and account tracking

Success Metrics

• Gross retention and renewal rate
• Product adoption and account health
• Expansion / upsell contribution
• Time to value for new customers
• Escalation closure and review cadence discipline

Preferred backgrounds: SaaS, fintech, B2B technology, enterprise client management

Experience in Python (Only Backend), Data structures, Oops, Algorithms, Django, NumPy etc.

• Good understanding of writing Unit Tests using PYTest.

• Good understanding of parsing XML’s and handling files using Python.

• Good understanding with Databases/SQL, procedures and query tuning.

• Service Design Concepts, OO and Functional Development concepts.

• Agile Development Methodologies.

• Strong oral and written communication skills.

• Excellent interpersonal skills and professional approach Skills desired.

At Better, we are working hard to be the world's most loved skill learning platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our products, company culture, hiring & product engineering practices.

-Kunal Sarkar (kunal) was recently Founder & CEO @ Lumosity, a global brain training product & is based in San Francisco. He is passionate about edtech & the holistic learning space.

We want to recreate the magic, and build the same customer obsession & product culture here. What is it like working at Better?http://bit.ly/3rjTllO"> Find out more on what we love, how we build products & books we dig.

Brand:http://pixical.com"> pixical.com

• Better Ed is backed by a top-tier VC firm.

About the role

• Own and drive a full-funnel global paid media strategy. You’ll define and shape our paid acquisition strategy, driving acquisition and assessing the full-funnel impact of our paid channels on activation, conversion, and retention.
• Experiment and test campaigns. You’ll design and execute on testing roadmaps to evolve new campaign strategies, measuring performance to achieve maximum returns in any paid spend.
• Analyze, assess performance, and iterate. You’ll analyze performance results, and make recommendations for decisions across spend, targeting, bidding, creative, landing pages, and more.
• Partner and collaborate cross-functionally. You are highly collaborative in your approach, and work closely with your counterparts across design, engineering, growth, and product.
• Be a leader in your craft. You’ll stay abreast of industry best practices, channels, strategies, and identify new opportunities for growth.
• As the senior most member of the Marketing and Growth team, you'll be expected to setup repeatable processes and helping us scale the function as we grow
• Problem solve some of the best consumer marketing problems on a global scale

What are we looking for?

• 5+ years working in the marketing or growth function, preferably in a startup.
• Proven experience in managing paid digital campaigns. You have a solid understanding of performance marketing, conversion, and customer acquisition.
• Hands on experience in Google Adwords and Display/Social ads is a must. Expertise in one of them is a pre-requisite.
• Experience in subscription businesses is a bonus (Free to Paid, Recurring constructs). Also, experience in web based marketing (we use app mostly for engagement, and most of our customers convert on the web - both desktop & mweb)
• You are a self-starter and can make decisions on your feet with minimal supervision, end-to-end ownership to drive outcomes.
• You possess deep customer empathy and love getting your hands dirty with data
• We are location agnostic, but in the same time zone (India). We have a small garden office @ Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.
• You are somebody who shares the same http://bit.ly/3rjTllO">ethos.

Bonus.

• You have interests outside work, in art, music, cooking, dance or any other similar skill.

• An initial 30 min call to understand each other at a high level.
• Work on a case study or assignment together to ensure a good match.

Prelude

We are BeyondScale, on a mission to build the mobile learning app to help organizations create internal courses for their workforce easily. eLearning is booming and we aim to tap into the under-served non-IT L&D market and make a difference in the livelihoods of millions of people.

We’re now looking for a passionate “Django Developer” who is willing to join us at an early stage and help us build a world-class product. 

Django Developer 

Job Description:

• 2+ years of experience coding with Python.
• Design, build, and maintain efficient, reusable, and reliable code.
• Eager and proactive to learn new technical skills.
• Hands-on experience in developing web APIs and writing database queries in PostgreSQL (MongoDB, MySQL and DynamoDB is a plus).
• Good understanding of OOPs, Multiprocessing and threading.
• Proficient in testing and debugging programs.
• Well-versed with Git and modern development workflow practices

Content Marketing Manager – Job Description

About DataWeave

Powered by AI, DataWeave provides Competitive Intelligence as a Service to retailers and consumer brands by aggregating and analyzing data from the Web at massive scale.

While retailers use DataWeave’s Retail Intelligence product to make smarter pricing, assortment, and promotion decisions to drive profitable growth, consumer brands use DataWeave’s Brand Analytics product to govern their online brand presence, optimize their Share of Voice, and drive improved e-commerce shelf velocity.

DataWeave’s Counterfeit Products Detection Solution was awarded as one of the “Best 50 Innovative Applications of Artificial Intelligence” by NASSCOM in 2018. Also, our competitive intelligence platform won the NASSCOM Emerge 50 Award in 2016.

Some of the world’s largest and most popular retailers and brands have consistently trusted DataWeave, including the likes of Overstock, Metro Cash & Carry, OfferUp, Adidas, Dorel, and Netgear.

Marketing @DataWeave

The marketing team at DataWeave wakes up to take unique challenges head on in an industry ecosystem that’s only now beginning to consolidate and mature globally. This affords marketeers the opportunity to mould the story of a rapidly growing company like DataWeave as well as the space it operates in.

We serve markets around the world, including Unites States, Europe, India, the Middle East, and South East Asia. We target a variety of industry verticals, including retail, e-commerce, consumer brand manufacturing, and investment firms. As a result, marketing at DataWeave is a rich learning experience and a crash course in engaging multiple audiences across the breadth and depth of organization levels using relevant content across diverse communication channels.    

Join the team today!

Job Summary

At DataWeave, we are seeking to hire an experienced content marketing manager who can develop and disseminate engaging and high-quality content across diverse media that speaks to a variety of personas in the retail and consumer brand industries. The selected candidate will work with the marketing team and liaise closely with several internal stakeholders at DataWeave to conceptualize and execute on marketing-oriented content on an ongoing basis. 

Responsibilities:

• Devise the content marketing plan for DataWeave and own the entire content value chain – the roadmap, ideation, writing, and dissemination. Define the success metrics.
• Write consistently on a wide variety of topics relevant to retailers and consumer brands that are looking to compete profitably in the online world. Generate content for a variety of platforms, such as blogs, website, articles, press releases, case studies, industry reports, guides, white papers, videos, and other emerging formats. Collaborate with internal stakeholders to source information on a consistent basis.
• Create persona-oriented content for marketing collaterals, brochures, presentations, scripts, at-a-glance docs, etc. that can be used by internal sales teams to have more engaged conversations with prospects.
• Understand and translate the benefits of DataWeave’s product suite, which includes proprietary AI/ML, deep learning, and data science technologies, to a business-focused audience.
• Utilize internal domain expertise and perform secondary research to gather useful information and create content that is innovative and original.
• Brainstorm and collaborate with the product, marketing, and data science teams for new ideas and concepts.
• Conduct rigorous quality checks on every piece of content produced.
• Ensure all-around consistency in the style, fonts, and images used, as well as the overall tone of the content.

Requirements:

• 4-8 years’ proven experience as a content writer, media expert, technology journalist, research analyst, or writing for an agency, especially for a B2B audience.
• Exceptional verbal and written communication skills with the ability to produce diverse types of content around the same subject matter, based on the communication medium.
• Any experience writing in the areas of retail, e-commerce, data analytics, or artificial intelligence would be an advantage.
• Bachelor’s degree or higher in journalism, media communications, engineering, or equivalent fields
• Creative thinker with the ability to transform technical and digital information and processes into compelling stories.
• Comfortable working under aggressive timelines. Ability to multitask, prioritize, and manage time efficiently.
• Self-motivated and self-directed in a fast-paced work environment
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Google Docs
• Content Portfolio will be required

US  based IT/ Software company Requires Backend Web Developer (Dot net  MVC )- Gurgaon(Sector- 34)

One of our client which was established in the year 2002 a part of US set up in the technological hub of North India, Gurgaon, with an objective to provide innovative and intelligent interfaces between you and the technological systems that play an ever-greater role in our lives. At Company we are committed to our customers satisfaction by providing them with ingenious end-to-end solutions using state of the art systems, the latest computing technologies, and all with the economic advantage of an overseas software consulting firm. We have built a honorable reputation in this industry by providing our customer's with the best price, quality, reliability, and support. Our strength is our continuous evolution based on market trends and client feedback.

We have a proven track record of delivering within budget and on time and are very versatile when it comes to understanding a new industry or market segment. Some of our core competencies are listed below.

v Systems Programming

v Embedded Programming

v GIS and Remote sensing

v Geospatial data Intelligence

v Enterprise level applications i.e. CRM, Knowledge Mgmt. System, etc

v Web based Content Management System (WCMS)

v Smart Mobile Device Applications

v Control System and Automation

v Systems Engineering

v Business Process & Document Management applications

We are looking for Sr Dot net  MVC developer  for our client office in Gurgaon.. 

 PFB the details

1) Client - IT & Consulting MNC

2) Location- Gurgoan 

3) Position-Dot net/ Sr Dot net MVC - Developer 

4) Experience- 2- 9  years in DOT NET  -MVC  development 

JD is as follows- 

-Sud have an experience of atleast 2-6  years with at least 1 year on MVC Projects .

Designation: Dot Net ( MVC) Developer

Job Description:

-Working experience in developing applications with .NET technologies.( Dot net/ MVC)

-Sud have handled MVC projects for at-least a years & Good knowledge of MVC

Experience of Entity Framework

-knowledge of object-oriented design and development (OOA/OOD) and the .NET patterns and practices

-Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies and systems

Highly-motivated self-starter.

2) Good to Have

-Reasonable understanding of SQL Server and for integration using https://prolinks.rediffmailpro.com/cgi-bin/prored.cgi?red=http://ADO.NET&;isImage=0&BlockImage=0&rediffng=0">ADO.NET

-Experience with SDLC application/development methodologies

-Strong multi-task orientation with ability to prioritize workload.

-Demonstrated ability working in a fast-paced, collaborative team environment and effectively communicate ideas across business and technical groups

Location: Gurgaon (Sec-34)

-

• Experience in Design and Development of web-based applications using MVC, C#, & SQL Database at the backend.

• Experience in deploying web applications on server, knowledge on MVC framework

-Knowledge of Ajax, Java Script, HTML.

• Excellent logical and analytical skills.

• Capability to work with deadline.

• Good knowledge of identifying and solving problems and enjoy working in teams.

Kindly confirm

- Current ctc & notice period 

- Expectation

Current Location