Customer Success Manager

REVIEW CRITERIA:

MANDATORY:

• Strong B2C Performance Marketing Profile
• Must have 3+ YOE in managing performance marketing in at least 1 of Google ads campaigns (Search, Display, Universal App Campaigns UAC)
• Must have hands-on experience with campaign setup, execution, daily optimization, reporting, and performance tracking across key KPIs (CTR, CPC, CPA, ROI)
• Must have strong technical skills including familiarity with Google Tag Manager, Google Analytics
• Must have worked at a B2C digital/tech product company or a digital marketing agency managing B2C digital/tech product clients
• Avoid all e-commerce companies
• Note: Candidates must be from B2C tech product companies where the core user experience is driven by the technology itself
• Minimum 2 years per role required. One short stint is acceptable if there’s a long tenure (eg: 5+ years) in a prior role. Frequent job changes are straight rejects.
• Note: Total years of experience must not exceed 6 years.

ROLE & RESPONSIBILITIES:

The campaign manager is responsible for the technical implementation, management, and optimization of Google Ads campaigns. This role involves ad trafficking, troubleshooting technical issues, and ensuring accurate and efficient campaign execution. The ideal candidate will have strong technical skills, a deep understanding of Google Ads, and a meticulous approach to campaign management.

• Campaign Setup and Management: Create and manage Google Ads campaigns across Search, Display, & UAC.
• Performance Optimization: Monitor and optimize campaigns to improve key metrics such as CTR, CPC, CPA, and ROI.
• Reporting & Analytics: Generate insightful reports to communicate actionables, campaign performance and ROI to stakeholders.
• A/B Testing: Conduct A/B tests on ad copy, creatives, and landing pages to enhance campaign performance.
• Technical Troubleshooting: Identify and resolve technical issues related to ad delivery,tracking , and ad disapprovals.
• Collaboration: Work closely with product and design teams to ensure campaign success.
• Competitor Research: Periodically monitor and evaluate competitor best practices to stay ahead and grow market share.
• Automation: Utilize Google Scripts/rules to automate repetitive tasks and optimize campaign management.
• Industry Trends: Stay ahead in the constantly evolving digital marketing landscape.

IDEAL CANDIDATE:

• Education: Bachelor's degree in Marketing, Advertising, Computer Science, Statistics, or a related field.
• Experience: 3-6 years of experience in digital ad operations with a focus on Google Ads.

SKILLS:

• Proficiency in Google Ads, Google Ads Editor, Tag Manager, Google Analytics.
• Excellent at data handling and insight generation, proficiency in Excel & PPT.
• Strong technical skills. Experience with HTML, JavaScript, SQL a plus.
• Experience with tools like Tableau, Power BI, etc.
• Experience with Microsoft Ads (Bing), Facebook, affiliate marketing a plus.
• Excellent problem-solving skills and attention to detail.
• Ability to manage multiple campaigns and projects simultaneously.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Position Overview:

• Job Title: Functional Analyst - AMEA ERP COE
• Location: Bangalore, India
• Reporting To: Domain Manager - Procurement & Manufacturing AMEA ERP COE

Experience & Education:

• Total Experience: 6–8 years in SAP MM (ECC or S/4HANA)
• Education: Graduate (minimum 4 academic years)
• Domain Experience: 3+ years in Purchasing/Manufacturing preferred
• Implementation: 3 full-cycle MM implementations; S/4HANA exposure (Advanced STO, Embedded WM)

Implementation & Functional Skills:

• Enterprise Structure Mapping: Plants, Storage Locations, Purchasing Orgs
• P2P Processes: Subcontracting, Third-party procurement, Release strategies, Inventory management, Pricing and Account determination etc.
• Cross-Border (export/ import) & Intercompany Scenarios
• Interfaces: IDOCs, ALE
• ABAP Basics: Debugging knowledge

Work Culture & Responsibilities:

• Independence: Handle MM/WM projects and support calls autonomously
• Cultural Sensitivity: Support countries across Asia, Middle East, and Africa

Key Responsibilities:

• Conduct workshops and gather MM / WM operation requirements
• Deliver SAP solutions (Blueprints, Functional Specs, Testing, Training)
• Manage data migrations
• Ensure audit compliance
• Delivery enhancements and changes within timelines

Value Additions:

• Innovate MM/WM functionalities beyond the template
• Participate in ABB initiatives (CSI, Cost Saving, AppRun, etc.)

We are seeking applications for a Senior Technical Architect of .NET for our client, a leading Fintech in the lending domain.

As a strong tech leader, you will lead development activities across multiple enterprise projects.

Role & Responsibilities:

 Solve complex problems and produce the highest quality code.

 Work closely with both external clients and internal, cross-functional product and technical teams to support multiple projects.

 Maintain technical design documentation, communicating architectural and design changes to development teams

 Conduct regular design and code reviews, establishing and publishing quality and performance metrics

 Manage and foster a team-oriented environment, providing technical oversight to team members

Skills & Qualifications:

 10+ years of professional experience on .NET framework 4x

 Solid understanding and experience with Object-Oriented design & development

 Excellent hands-on C# coding skills

 Experience working with ASP.NET MVC, Entity Framework, LINQ, NoSQL, Message Queue, and building Reusable Libraries

 Should possess SQL Server database skills to design new or alter existing table structures as per the requirements

 Exposure in building web-based applications

 Should have worked on a complex enterprise business application in a product-based IT company and/or banking and financial services company

 Data-driven, analytical approach to problem-solving and project management

 Working experience with Agile methodologies.

What is expected from you:

● Strong Corporate Training selling skills including excellent relationship-building, networking, and time-management skills

● Excellent in Business communications and email etiquette

● Exposure to LinkedIn and other portals

● Ability to generate B2B leads

● Experience in Lead Research and Prospecting

● Experience in cold calling, email campaigns, and using social media to generate leads.

● Data Maintenance and organization skills

● MBA qualification or Experience in Business development is preferred ● Any exposure to IT Training & Talent Acquisition will be an added advantage

● Previous sales experience in a B2B environment.

What will you be doing?

● Conduct Market Research on the company and understand the need of the training needs

● Acquire new clients through networking, direct contact, or marketing campaigns

● Sending 40 to 50 emails customizing to each client

● Good at researching the email id, and contact number of the concerned person

● Close sales and achieve quarterly quotas.

● Build and nurture client relationships via various channels

● Coordinating with multiple internal stakeholders on daily basis

● Develop and implement marketing plans designed to maintain and increase existing business and capture new opportunities

Roles and Responsibilities 

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in Angular/React

2) Hand on Node.JS./Express JS 

3) Database : MongoDB 

4) Experience in Java Script, Typescript. 

5) Experience working in an Agile environment. 

6) Good communication skills.

• 6+ years of relevant experience in DB2 LUW Administration
• Good experience with
  • Performance tuning and troubleshooting
  • High availability solutions HACMP, TSA, MSCS Cluster
  • Monitoring, backup, recovery, IBM Data Server Manager, TSM , Commvault
  • Data replication, Q-replication & CDC
  • Implementing DB2 key features
  • Desirable experience with Db2 Pure scale
• Experience with tools i.e. ITM, Nagios, Service Now
• Experience with automation and scripting such as CRON, PowerShell, Shell Scripting
• Experience with configuring and usage of Clustering, db2diag and notification logs, snapshot and event monitor
• Experience with use of problem and change management tools