Customer Success Manager

                               Key Responsibilities: 

• Develop and execute digital marketing strategies to increase brand awareness and online engagement. 

• Manage and optimize company social media platforms (LinkedIn, Facebook, Instagram, Twitter, etc.). 

• Create, curate, and publish engaging content for digital channels. 

• Perform keyword research and implement SEO strategies to improve website ranking. 

• Manage email marketing campaigns and newsletters. 

• Edit and produce high-quality videos for marketing campaigns and social media. 

• Collaborate with internal teams to align marketing strategies with business goals. 

• Stay updated with industry trends and emerging digital marketing technologies. • Handle Domestic + International exhibitions  

• Co-ordinate with agency and keep website updated. 

• Manage digital assets for exhibitions (banners, invites, branded stationery) • Execute email, WhatsApp, and social media campaigns and reporting. 

Qualifications and Skills: 

• Bachelor's degree in Marketing, Digital Marketing, Communications, or a related field. 

• Proven experience (2+ years) in digital marketing or a similar role. 

• Hands-on experience with social media management and advertising tools. 

• Hands-on experience with Designing tools (Canva, Illustrator). 

• Excellent written and verbal communication skills. 

• Creative thinking and ability to generate innovative marketing ideas. 

• Ability to analyze data and provide insights for continuous improvement. 

• Understanding of video marketing and content creation. 

• Ability to multitask and manage timelines in a dynamic, fast-paced environment 

Roles & Responsibilities:

1. Area/ Lane /Geography Mapping:

Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with

the help of supervisor. Identify new sources in the allocated Area/ Geography and

inform the progress to reporting manager during team huddle.

2. Source Relationship Management:

Responsible for managing the relationship with all sources assigned and identified by

him in his geography/area.

3. Maintain Reports:

Responsible for maintaining reports related to sales and all his activities in the

prescribed format. Should maintain diary on daily basis in the prescribed format of

activities.

4. Channel Partner Recruitment:

Responsible for identifying the need for appointment of a channel partner

5. Team Huddle:

Responsible for attending team huddle on a daily basis as per the set process.

6. Customer Relationship Management:

Responsible for enhancing the customer experience by developing and maintaining

relationship with customers.

7. Completion of File:

Responsible for submission of complete application form, documentations and

information

Desired candidate profile:

1. Must be a graduate from any stream. BFSI experience will be given preference.

2. Should have prior experience in BFSI or NBFC sales

3. Open to travel. Must have a Two Wheeler.

4. Must have good communication skills

1. 1. Experience with React JS, React Native, JavaScript including DOM Manipulation and the JavaScript object model.
   2. Thorough understanding of React Native and its core Principles.
   3. Hands on experience on React Native Framework at least 1 year.
   4. Understanding of native build tools like Xcode, Gradle etc.
   5. Capability to write Well-documented code with Javascript that is easily readable.
   6. Good Knowledge of HTML5, CSS.
   7. Familiarity with code versioning tools (Such as Git or SVN)
   8. Knowledge about Offline Storage, REST APIs, and document request model
   9. Familiarity with modern front-end build pipelines and tools.
   10. Experience with common front-end development tools such as Babel, Web pack, NPM and YARN etc.
   11. Experience with Native Mobile app deployment on App store and google play store.

Selenium Automation Testing Expert
[Location Chennai, Min 4 years Experience, Hands-On, Great Pay]

Are you a Selenium Automation Testing Expert? Are you able to automate testing for complex flows to create a perfect bug free product that will be used by Millions?

Have you worked on eCommerce and Digital websites that get millions of traffic? Are you strong with building Automation Frameworks like Page Object Model, Hybrid model etc?

Are you good at being hands-on Automation Tester and individual contributor?

Then India’s largest cashback site, can we a great home for you. We offer very good salary, great working environment, challenging work, lots of learning opportunities and ESOPs.

Work with us & EarnKaro that are two large scale Apps / Websites.

Location: Chennai

About

We are India's No 1 Cashback platform and a leading marketing partner to most of India's biggest eCommerce companies, including Amazon, Flipkart, Myntra etc. We have recently closed a $10mm series B round. Our fun culture, superb team sprit, work-hard play hard mentality, make us one of the best start-ups for work at.

Ideal Candidates for this Role should have:

• Minimum 4 years’ experience in automation testing using Selenium WebDriver with Java.
• Be able to work as an individual contributor and be an Expert at writing automate scripts and be 100% hands on
• Should have automated 1000s of Test cases at various complexity levels and work flows
• Design, implementation and delivery of scalable, maintainable, configurable and robust test automation frameworks.
• Ability to analyze and translate requirements and development stories into test scripts to ensure complete test coverage.
• Should have strong knowledge of continue integration tools like Hudson and Jenkins.
• Strong understanding of testing and automation best practices.
• Proven experience in functional, regression and cross-browser testing.
• Should have knowledge on how to setup and run the tests for multiple browsers (IE, Firefox, Chrome, Opera and Safari).
• Knowledge of mobile browser automation.
• Willingness to learn new technologies, approaches and test tools

What’s In Store For You To Fall In Love With Us:

• Start-up Environment- Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness.
  
  
• Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory.
  
  
• An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
  
  
• We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
  
  
• Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more.

MTX Group Inc. (MTX) is seeking motivated Professional Development Consultants to join our team. Professional Development Manager will serve as a personal coach, dedicated to fostering consultant’s success and growth within the organization.

MTX is a global technology consulting firm that enables organizations to modernize through digital transformation. With data as the new currency, MTX helps transform long-term strategy with outcomes in mind around happiness, health and the economy. MTX improves decision-making with speed and quality by partnering with leading cloud technologies. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. 

Responsibilities:

Workforce  Management :

• Manage the reporting team structure and oversee the daily activities of the reporting team, providing direction and guidance as needed
• Serve as a mentor to the team, actively engaging with them to ensure they maintain a high level of competence and operational excellence
• Identify and analyze potential risks related to the reporting team that may impact project success 

Talent Acquisition Support:

• Support talent acquisition efforts by participating in recruitment processes, conducting interviews, and providing input on hiring decisions to ensure alignment with team goals and objectives

Communication, Coordination and Collaboration:

• Communicate with team members and other stakeholders (VPs, Delivery Director, Project Teams, HR Team, etc), providing updates on projects, sharing important information, and ensuring everyone is on the same page
• Proactively keep HR updated about any key escalations, performance issues
• Build and maintain strong relationships with internal and external stakeholders, fostering collaboration and partnerships

Performance Management Process:

• Coordinate the performance appraisal process, collect feedback ratings & recommendations from stakeholders, and ensure compliance with organizational policies
• Leading career progression and associated financial impact projection of the reporting team
• Closely monitor the overall performance efficiency of the reporting team and work on ensuring progression of the team and overall increase in productivity 
• Evaluate the performance of team members, provide feedback, and ensure proper documentation as per HR processes
• Implement performance management plans (PMP) for team members whose performance is below the expected level
• Resolve conflicts within the reporting team to maintain a positive team dynamic and work closely with HR.
• Identify high-potential employees and develop talent pipelines to ensure continuity of key roles within the reporting team

HR Processes and Compliance

• Ensure compliance with company policies, procedures, and legal requirements 
• Communicate HR policies and processes to the team members, ensuring understanding and adherence

Analytics and Reporting

• Analyze performance data to identify trends, patterns, and areas for improvement
• Use this information to publish dashboards/reports and make recommendations.
• Compile and analyze HR metrics, such as performance, turnover, retention, and engagement, to identify trends and areas for improvement for team members within the assigned region

Learning and Development:

• Conduct skill gap analysis and provide the learning team with insightful training needs to reach established performance target goals
• Leads development programs that align employee growth with organizational goals, enhancing career opportunities
• Facilitates connections to essential internal and external learning resources, supporting continuous professional development

Skills Required:

• 4-8 years of experience in the IT industry with a strong understanding of the software development life cycle/ functional role progression
• Strong understanding of various stakeholders and their roles in an IT consulting organization
• Strong leadership skills and the ability to effectively manage a team, providing direction, guidance and mentorship. 
• Knowledge of learning and development with the ability conduct skill gap analysis and identify training needs to help manage career progression
• Good general understanding of how large-scale software systems are designed, built, tested, deployed, and delivered to customers
• Experience working across both startups and large organizations
• Strong experience with data analytics and presentation; experienced in interpreting performance data and statistics
• Competence in building and effectively managing interpersonal relationships at all levels of the company
• Should possess strong problem-solving skills to address challenges and make informed decisions
• Openness to change, embracing new technologies, and staying updated with industry trends
• Ability to explain complex processes and employee development milestones clearly
• Ability to think strategically and execute operationally

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 4 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -
• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• Optional Food Wallet (up to Rs. 2500 per month) 
• Offered as a tax saver component
• Part of the special allowance component in the CTC

• Monthly Internet Reimbursement of upto Rs. 1,000 
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, AWS & others

Senior Software Engineer I

Primary Responsibilities

• Designs, codes, debugs, optimizes, and releases both frontend and backend components as well as internal tools.
• Performs code reviews of pull requests.
• Assists junior engineers with development and SDLC processes.
• Works closely with QA analysts for feature and regression testing.
• Writes and maintains unit, integration, and acceptance tests.
• Helps select and incorporate new tools and technologies.
• Drives continuous improvement of best practices within the development team.
• Identifies and recommends where increased automation, performance enhancements, application enhancements, and quality enhancements may be incorporated.
• Remains flexible and responsive to changing priorities and multiple, concurrent responsibilities.
• Keeps current with emerging technologies and technological developments within the industry.

Education & Experience

·      Level of Formal Education:

o  Bachelors or 5 years of professional experience

·      Area of Study:

o  Computer Science or related field

·      Years of Experience:

o  5+ years

·      Type of Experience:

o  Software Engineering

·      Special Certifications or Technical Skills:

o  n/a

·      Information Systems:

o  C#, .NET Framework, JavaScript, SQL Server

·      Technical Competencies:

o  n/a

·      Skills and Ability:

o  C# (or similar language)

o  JavaScript / Node.js

o  SQL Server (or similar relational database management system)

o  Object-oriented design

o  Unit, integration, & acceptance testing

o  Git (or similar version control system)

·      Personal Attributes:

o  Accountable, analytical, methodical, strategic, situational awareness

·      Other/Preferred:

o  Full Stack Development experience

o  Experience or interest in learning:

§ REST web services / microservice architecture

§ Continuous integration & continuous delivery

§ Behavior-driven development

§ GraphQL

§ Docker containers

§ Cloud technologies (e.g. serverless architecture / AWS Lambda)

• PL ownership: Drive and ensure 100% achievement of the targeted sales numbers of the categories. 
• Ensure Profitability by negotiating the best category margins, securing marketing support from brands, and focusing on delivering the budgeted top-line and bottom-line.
• Assortment planning: Ensure we have a competitive catalog compared to other players across brands and sub-categories globally. 
• Customer Experience: Anticipate and create solutions for customer pain points. Should be able to resolve customer escalations and deliver on the expected NPS for the category. 
• Category marketing: Create weekly, monthly, and quarterly calendars  Have joint marketing plans signed off with partner brands, execute the plan in coordination with the internal team
• Operational efficiency: Work with cross-functional teams like CS, Finance, Sales to ensure a smooth functioning system and to be able to deliver on the required set of parameters measured across each function

1. 5-10 years of experience in global category roles, preferably digital categories like gift cards, perks, deals, experiences, loans, insurance, merchandise etc. 
2. Hands-on in Sales, Operations, Catalog and Category Management.
3. Strong analytical aptitude in problem-solving, multi-tasker, critical thinker, and a tactical executioner with a proven track record of finding solutions to business problems.
4. Good communication and team management skills. 
5. Engineering + MBA from reputed colleges would be preferred.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum.