Lead Generation Executive

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

• Good knowledge in PHP , Linux and DB.
• Good knowledge in Laravel, Codeigniter Framework or any Framework.
  
• Good knowledge in Javascript.
• Candidate must have a good experience in Practical PHP, OOPS & SQL concepts.

Job Title : Business Development Associate 

Location : Gurgaon

Working : Work from office (WFO )

Industry : Ed Tech

Functional Area : INSIDE SALES

Shift: Day Shift / Night Shift ( optional )

Roles & Responsibilities :

The sales Representative at PlanetSpark will be responsible for assisting and guiding the right offering/course to the consumers and getting them to purchase the right learning course.

Responsibilities:

● Understanding the offerings for the students and guiding them throughout the process to choose the right option for them

● Initiating phone conversations with parents who complete the demo classes for their kids.

● Intensely following up with the prospects and closing the sales within the sales cycle.

● Diligently communicating and priming the lead through channels like email, and calls.

● Ensuring accurate and proper record-keeping of call information in electronic and digital format.

● Achieving the monthly targets while completing all the input metrics targets.

Training Period :- INR 21428 + ( Incentives )

Hiring Criteria

Skill Required - Excellent Communication 

Exp Required : 00-1Years ( fresher also welcome)

Minimum Education : Graduation

2018,2019,2020,2021,2022

We are searching for an experienced Product Manager with a minimum of 4 to 5 years of relevant experience in the E-commerce industry, ideally with technical knowledge related to e-commerce websites. As a Product Manager, your role will be pivotal in driving the development and enhancement of our e-commerce platform. Your primary objective will be to ensure the successful delivery of innovative and customer-centric product features and functionalities.

Responsibilities:

• Formulate and execute a comprehensive product strategy and roadmap for our e-commerce website, aligning it with business objectives and customer requirements.
• Conduct thorough market research and competitive analysis to identify industry trends, customer preferences, and best practices.
• Collaborate closely with cross-functional teams, including engineering, design, marketing, and operations, to define precise product requirements and specifications.
• Prioritize product features and enhancements based on their business value, customer feedback, and market demands.
• Work closely with the development team to ensure prompt and high-quality delivery of product releases.
• Monitor key performance indicators (KPIs) and perform data analysis to evaluate the performance of our products and identify areas for improvement.
• Gather and analyze user feedback, conduct user testing, and iterate on product features to enhance the overall user experience.
• Stay up-to-date with industry trends and technological advancements in the e-commerce space, leveraging this knowledge to drive product innovation.
• Collaborate with stakeholders to define and execute effective go-to-market strategies for new product launches and feature releases.
• Act as a product evangelist, effectively communicating the product vision, strategy, and value proposition to internal teams and external stakeholders.

Qualifications:

• Possess a Bachelor's degree in a relevant field (such as business, computer science, engineering, or a related discipline). An MBA or equivalent qualification is desirable.
• Have at least 4 to 5 years of experience as a Product Manager, preferably in the E-commerce industry.
• Demonstrate a strong technical understanding and knowledge of e-commerce platforms and associated technologies.
• Showcase a proven track record of successfully delivering and launching customer-focused products and features.
• Exhibit familiarity with agile product development methodologies and experience collaborating within cross-functional teams.
• Possess an analytical mindset with the ability to gather and interpret data for making informed product decisions.
• Display excellent communication and interpersonal skills, with the capacity to collaborate effectively and influence stakeholders at all organizational levels.
• Showcase strong problem-solving abilities and strategic thinking, while also paying meticulous attention to detail.
• Have a results-oriented mindset with a focus on driving business growth and ensuring customer satisfaction.
• Demonstrate a genuine passion for e-commerce and remain up-to-date with industry trends and best practices.

Software Development Manager

What You Will Need:

APPLY HERE  = https://r.ripplehire.com/s/bp24C" target="_blank">https://r.ripplehire.com/s/bp24C   
The ideal candidate is a creative problem solver at heart who thrives in a team environment. You will help manage and oversee relationships with new and existing partners through high-touch networking, lead generation, and market research. 

Responsibilities

• Own the entire proposal process: identify customeR needs, develop win themes, and produce complete proposals
• Assess the competitive landscape and track key market trends and developments
• Provide administrative support as well as excellent customer service and smooth communications
• Maintain the database using your organizational skills to streamline processes and clean up the data
• Cold calling 

Qualifications

• Bachelor's degree or equivalent experience
• Excellent written and verbal communication skills
• Highly organized with excellent attention to detail

• Managing the interchange of data between the server and the users.
• Development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end Integrating the front-end elements built by your co-workers into the application; therefore, a basic understanding of front-end technologies is necessary as well.
• Writing reusable, testable, and efficient code.
• Design and implementation of low-latency, high-availability, and performant applications.
• Integration of user-facing elements developed by front-end developers with server-side logic
• Implementation of security and data protection.

• Should have worked on the Django REST framework.
• Familiarity with some Pandas, Numpy, text parsing/mining and ORM (Object Relational Mapper) libraries
• Able to integrate multiple data sources and databases into one system
• Understanding of the threading limitations of Python, and multi-process architecture
• Good understanding of server-side templating languages
• Worked on Amazon cloud solutions
• Understanding of accessibility and security compliance
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Understanding of fundamental design principles behind a scalable application
• Familiarity with event-driven programming in Python
• Able to create database schemas that represent and support business processes
• Strong unit test and debugging skills
• Proficient understanding of code versioning tool
• Excellent written and verbal communication skills.
• Should know about HDL and LLD.
• Should know about making python packages
• Should have worked on microservice-based Architecture

• Min 7+ Years of experience as Testing experts
• Test Engineer with 3+ Yrs of experience inTOSCAautomation Tool
• Responsible for planning, designing, deploying, maintenance and troubleshooting related toTOSCA
• Must have a proven experience ofin leading the development of automation framework and automation (functional) test scripts
• Good knowledge and hands one experience inTOSCAautomation Tool
• Execute test automation scripts and Publish test reports
• Design and develop Test Automation Scripts usingTosca
• Holds good knowledge and experience in differentToscarelated automation frameworks