Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title : Automation Quality Engineer (Gen AI)
Experience : 3 to 5+ Years
Location : Bangalore / Chennai / Pune
Role Overview :
We’re hiring a Quality Engineer to lead QA efforts for AI models, applications, and infrastructure.
You'll collaborate with cross-functional teams to design test strategies, implement automation, ensure model accuracy, and maintain high product quality.
Key Responsibilities :
- Develop and maintain test strategies for AI models, APIs, and user interfaces.
- Build automation frameworks and integrate into CI/CD pipelines.
- Validate model accuracy, robustness, and monitor model drift.
- Perform regression, performance, load, and security testing.
- Log and track issues; collaborate with developers to resolve them.
- Ensure compliance with data privacy and ethical AI standards.
- Document QA processes and testing outcomes.
Mandatory Skills :
- Test Automation : Selenium, Playwright, or Deep Eval
- Programming/Scripting : Python, JavaScript
- API Testing : Postman, REST Assured
- Cloud & DevOps : Azure, Azure Kubernetes, CI/CD pipelines
- Performance Testing : JMeter
- Bug Tracking : Azure DevOps
- Methodologies : Agile delivery experience
- Soft Skills : Strong communication and problem-solving abilities
About SumoLogic
At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications.
Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.
You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.
At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.
What You Will Do
As a Technical Support Engineer, your role will involve:
- Working with customer support tickets in our Salesforce Service Cloud ticketing system
- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.
- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.
- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.
- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.
- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.
- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.
What You Will Bring With You
- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.
- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media.
- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.
- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.
- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills.
- Ability to support multiple international time zones
Desired Technical Qualifications
- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.
- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.
- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.).
- Query Language Proficiency: SQL or similar query language skills.
- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.
- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.
- OSS skills in Otel, Prometheus, and Falco are a plus
- Sumo Logic experience is a big plus but not required
Travel Requirements
Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.
Education
Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.
Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.
About Us
Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
- Work closely with Product Managers to drive product improvements through data-driven decisions.
- Conduct analysis to determine new project pilot settings, new features, user behavior, and in-app behavior.
- Present insights and recommendations to leadership using high-quality visualizations and concise messaging.
- Own the implementation of data collection and tracking, and coordinate with the engineering and product team.
- Create and maintain dashboards for product and business teams.
- Lead and own the analysis of highly complex data sources, identifying trends and patterns in data, and provide insights/recommendations based on analysis results
- Track feature success of new launches, and set systems to identify causation of change in metrics post every release.
- Deep dive on experiment results, and present insights for the supporting the subsequent product decisions.
NodeJS (Node.js)
MongoDB
Express
DockerAbout Us
Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.
Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.
Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!
What will you do?
- Connect the dots between business goals and consumer problems through product development
- Solve the most challenging problem of scaling and business logic
- Design and develop services using test driven development with near 100% code coverage
- Develop and deploy services continuously using CI/CD on a daily basis
- Identify and own meaningful metrics for success and move them dramatically.
- Prepare and present management updates on key initiatives. Communicate clearly at all levels in the organization.
- Conduct multivariate experiments to constantly validate hypotheses and bash all the myths
You should apply, if you
- Display expertise: Have strong proficiency with Nodejs, My SQL, MongoDB and Caching and with code versioning tools, such as Git
- Can improvise: Understand the nature of asynchronous programming and its quirks and workarounds
- Showcase all round knowledge: Understand accessibility, security compliance, user authentication, and authorization between multiple systems, servers, and environments
- Can simplify: Can integrate multiple data sources and databases into one system. This also includes creating database schemas that represent and support business processes, and can implement unit tests
- Can figure out the basics: Understand fundamental design principles behind a scalable application
Being a Part of the Clan!
At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!
It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ✊🏼❤️
Are you a go-getter with the chops to nail what you do? Then this is the place for you.
Python
Django
Git
|
PHP
Laravel
CodeIgniterIf you’re one of the best and brightest, a highly-motivated innovator, a fast worker, and a fierce competitor, you might be just the person we’re looking for! Entrata’s Research and Development department is seeking a Software Engineer. You will spend a lot of time working with senior architects and directors, designing database schema, and laying out the basic code architecture so an offshore team can run with it. You will also be tasked with projects that you will own and see through to completion.
Responsibilities will include:
- Write well-designed, testable, efficient code
- Solve technical problems by working closely with Development Managers, UX, Product Managers, and offshore teams
- Designs high-performance database schema and code architecture for their products
- Empower offshore teams to rapidly deliver stable, high-performing, and reliable code. This requires frequent interaction with them by teleconference.
- Reviews and corrects code for quality and design through constant evaluation of product code and getting involved in complicated or sensitive code
- Maintain database queries and write scalable SQL
- Contribute in all phases of the development life-cycle (back-end and front-end)
- Participate in and advocate for Agile and Scrum activities
- Prepare and produce releases of software components
- Handle high traffic website operations, be proactive with maintenance, and exhibit problem-solving skills to ensure optimal working and performance of the websites
- Build interfaces and change existing functionalities and logic of existing code for improvement
- Understand standard systems development life-cycle processes and apply agile methodology effectively on client & internal engagements
- Apply knowledge of industry trends and developments to improve service to the client and internal project
Minimum Qualifications:
- 2-5 years of development experience (PHP is preferred)Experience working with web-based applications and processes
- SQL and her database knowledge
- Strong written and verbal communication
- Ambitious, dedicated, and a little eccentric
- Team-oriented, willing to standardize code and architecture
Preferred Qualifications:
- Bachelor's Degree in Computer Science or related field preferred
- Experience with microservices
- Experience working with offshore teams
Docker
Kubernetes
Amazon Web Services (AWS)Responsibilities
● Be a hands-on engineer, ensure frameworks/infrastructure built is well designed,
scalable & are of high quality.
● Build and/or operate platforms that are highly available, elastic, scalable, operable and
observable.
● Build/Adapt and implement tools that empower the TI AI engineering teams to
self-manage the infrastructure and services owned by them.
● You will identify, articulate, and lead various long-term tech vision, strategies,
cross-cutting initiatives and architecture redesigns.
● Design systems and make decisions that will keep pace with the rapid growth of TI AI.
● Document your work and decision-making processes, and lead presentations and
discussions in a way that is easy for others to understand.
● Available for on-call during emergencies to handle and resolve problems in a quick and
efficient manner.
Requirements
● 2+ years of Hands-on experience as a DevOps / Infrastructure engineer with AWS and
Kubernetes or similar infrastructure platforms. (preferably AWS)
● Hands-on with DevOps principles and practices ( Everything-as-a-code, CI/CD, Test
everything, proactive monitoring etc).
● Experience in building and operating distributed systems.
● Understanding of operating systems, virtualization, containerization and networks
preferable
● Hands-on coding on any of the languages like Python or GoLang.
● Familiarity with software engineering practices including unit testing, code reviews, and
design documentation.
● Strong debugging and problem-solving skills Curiosity about how things work and love to
share that knowledge with others.
Benefits :
● Work with a world class team working on a very forward looking problem
● Competitive Pay
● Flat hierarchy
● Health insurance for the family
We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.
This role demands hybrid WFO(2 days a week)
Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on boarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Improve customer NPS ration.
- Aid in product design and product development.
- Operate as the lead point of contact for all matters specific to our customers.
- Support and coordinate with the tech team to ensure seamless delivery to clients.
- Collect feedback and survey on customer satisfaction.
- Become SPOC for allocated customer.
- Prepare and share weekly and monthly reports with the reporting manager on customer performance.
- Own the product knowledge base.
- Map the customer journey and identify improvements at every stage.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Develop a trusted advisor relationship with key customer stakeholders.
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
- Constantly work towards providing innovative strategies for delivering customer delight.
- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Requirements:
- MS-Excel professional.
- API Functional Knowledge.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Experience in SAAS based product, CRM, or ERP.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Must-Have: Highly organized and able to multitask.
Good to Have:
- You should be passionate about engaging customers and expanding their use cases through our product.
- You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
- You have good data analysis and data-driven decision-making skills.
- Strong project management skills.
- 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
- Strong Technical Background Preferred.
Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Interacting with channel partners and their major end customers to solicit inputs for devising a product & price strategy to meet end user requirements
- Communicating actively with dealers & customers to help foster a team environment
- Building strong relationship with dealers & customers
- Reviewing performance of channel partners — off take and order flow for ensuring achievement of monthly targets
- Monitoring achievement of targets
- Implementing the sales strategy for the sale of product(s) in a specified area to increase turnover
- Developing and implementing sales & marketing plans to drive sales and profit
- Meeting and exceeding sales targets for assigned territories
- Monitoring achievement of collection targets to reduce exposure to outstanding receivables
- Monitoring competitor activities in terms of their MOP, products, market share & production capacity for respective areas
- Identifying and acquiring new customers, as well as upselling to existing customer base by regularly visiting dealers/customers
- Building a strong pipeline and ensuring accurate sales forecasting and account planning
- Interacting with quality/R&D department for new product development basis customer feedback and competitor product portfolio
- Coordinating with QSC, CSC, production & dispatch teams for meeting customer order requirements within agreed timelines
- Ensuring timely payment and debt free transactions along with reconciliation of accounts
Desired Candidate Profile
What you need to have:- A Master's degree in business administration (MBA), Marketing
- Minimum 5-6 yrs of Sales experience with understanding of paper industry
- Excellent verbal and written communication skills
- Willingness to travel regularly to different markets
- Proficiency with Microsoft office
- Strong analytical skills and ability to work well with little supervision
Overview
This position is open for freshers & experienced Business Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for Business development executive to work on our product Faveo Helpdesk
- Prospect for potential new clients and turn this into increased business from across the world.
- Most of the clients will be from outside India. Manage your work time efficiently to cover different timezones.
- Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
- Meet potential clients by growing, maintaining, and leveraging your network.
- Identify potential clients, and the decision makers within the client organization.
- Research and build relationships with new clients.
- Set up meetings between client decision makers and company’s practice leaders/Principals.
- Plan approaches and pitches.
- Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
- Participate in pricing the solution/service.
- Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
- Use a variety of styles to persuade or negotiate appropriately.
- Present new products and services and enhance existing relationships.
- Work with technical staff and other internal colleagues to meet customer needs.
- Arrange and participate in internal and external client debriefs.
- Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
- Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
- Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
- Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
- Submit weekly progress reports and ensure data is accurate.
- Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
- Forecast sales targets and ensure they are met by the team.
- Track and record activity on accounts and help to close deals to meet these targets.
- Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
- Ensure all team members represent the company in the best light.
- Present business development training and mentoring to business developers and other internal staff.
- Research and develop a thorough understanding of the company’s people and capabilities.
- Understand the company’s goal and purpose so that will continual to enhance the company’s performance.
- Business development management positions require a bachelor’s degree preferably Engineering.
- 2-5 years of sales or marketing experience.
- An MBA is preferred.
Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office.
- You are invited to send us your complete resume
- Attach previous work or portfolio or project details
- Resume should have candidate photograph in it
- Mention Linkedin Profile URL in the resume
- Do go over our company website http://www.ladybirdweb.com/" target="_blank">www.ladybirdweb.com | http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com & LinkedIn profile before applying
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon