Business Development Executive/Manager

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance metrics including response time, resolution rate, and customer satisfaction scores.

● Adhere to company policies, shift schedules, and quality standards.

Required Skills & Qualifications

● 0–3 years of experience in customer support (freshers can apply).

● Excellent verbal and written communication skills in English and Hindi.

● Strong problem-solving and listening skills.

● Ability to handle high-pressure situations and maintain professionalism.

● Familiarity with CRM software and ticketing tools is a plus.

● Willingness to work in rotational shifts and week-offs.

SailPoint Engineer

Job Description

Essential Functions

·      Build, design, develop, test and deploy software releases using automation tools and scripts.

·      End to End SDLA activities.

·      Designs solutions that integrate with the current IAM platform including provisioning, de-provisioning, and integration of applications for authentication and authorization.

·      Prepares accurate and detailed requirement specifications documents, including workflows, processes, requirements, and gap analysis.

·      On-board applications into the SailPoint IIQ platform and integrate with provisioning plans.

·      Coordinate with change management to test, validate, evaluate new applications and functions to ensure information adheres to requirements and business needs.

·      Work with InfoSec and Technology infrastructure teams to implement development and deploy pipelines.

·      Modify and enhance deployment frameworks as needed for new functionalities

·      Understands overall SailPoint product architecture and functions to support stakeholder discussions

·      Document operational runbooks and coordinate with Dev teams to review the functional and deployment checklists

·      Runs and understands the process to deploy java and SQL scripts for Application deployments and review/enhance processes

·      Proactively identifies process improvements and works with Dev teams to implement changes

·      Fully understand source control tools and provides support for advanced administration tasks

·      Able to install and configure operations environment tools in IT stack (Azure DevOps, JIRA, Confluence, Logging and Monitoring tools) and basic administration

·      Assist IAM Operations, Development and integrated application teams with Disaster Recovery tasks during DR tests.

·      Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support project efforts

·      Engage is system administration to perform SailPoint system health checks and proactively work to reviving and restoring system health

·      Engage in defect management activities such as troubleshooting, root cause analysis, and produce related documentation

·      Assist development teams in implementing application changes and related code/release management

·      Maintain good relationships with customers and IT colleagues to meet customer service levels

·      Document status updates and maintain recurring report management cadence

·      Engage in training team members to maximize efficiency and identify methods to optimize daily work output

·      Problem-solve and think laterally as part of a team to meet the needs of the program

·      Required to perform duties outside of normal work hours based on business needs

·      Able to collaborate with teams across borders and streamline operational processes

Knowledge and Skills

·      Bachelor's Degree or equivalent combination of education and experience

·      Typically, 3-5 years of directly related experience.

·      3-5 years of directly related experience including working with enterprise IDM Products, commercial IAM products for a sizeable enterprise (preferably 5,000+ employees/Identities), user provisioning, and developing solutions for Identity Management, Single-Sign & Reduced Sign On, and Web Access Management

·      4+ years of operational experience with ongoing maintenance of company operating systems such as Email Administration (Exchange), Identity and Access Management (IAM) solutions, and Identity and User Account Management platforms

·      3+ years of experience using Java, JavaScript, XML, DSML.

·      5+ years of experience in SailPoint IdentityIQ and FAM solutions.

·      Experience with Databases (Oracle, Sybase, MSSQL, MySQL)

·      Experience with SailPoint IdentityIQ v7.x,8.x

·      Experience in identity management provisioning processes (lifecycle management processes, access request and access reviews)

·      Experience in testing processes (e.g., performance testing, System Integration, automated testing, test scripts, test cases and test plans)\.

·      Conducting code reviews.

·      Conducted ITIL standards activities for incidents, changes and enhancements.

·      Experience in deploying and maintaining software applications- Azure, Windows AD.

·      Familiar with cloud computing platforms and models is a plus.

·      Experience with directory management such LDAP/Active Directory solution

·      Experience with virtual directory solutions

·      Experience supporting SailPoint IIQ including monitoring tasks, initiating certifications, and executing reports.

·      Previous experience with Linux, Tomcat, ServiceNow, SQL Server etc.

·      Experience building custom connectors on the backend. (SailPoint/Java)

·      Experience managing Incidents, Service Request and Changes within defined SLAs.

·      SailPoint Implementation Experience

·      Experience in SailPoint LCM and PE Modules

·      Experience in Access Governance and Compliance

·      Knowledge of Role Engineering and SODs

·      Custom modules Development experience

Responsibilities:

Strategic Talent Planning:

Collaborate with leadership to understand business goals and workforce needs.

Develop and implement a strategic talent acquisition plan aligned with organizational objectives.

Full-Cycle Recruitment:

Manage the end-to-end recruitment process, including job posting, sourcing, screening, interviewing, and selecting candidates.

Conduct thorough candidate assessments to ensure a strong cultural fit and alignment with job requirements.

Team Leadership:

Lead and mentor a team of recruiters, providing guidance and support in achieving recruitment goals.

Conduct regular training sessions to enhance the team's skills and knowledge.

Employer Branding:

Develop and promote the organization's employer brand to attract top talent.

Utilize various channels to showcase the company culture and values.

Sourcing Strategies:

Implement creative sourcing strategies to attract passive and active candidates.

Build and maintain a pipeline of potential candidates for current and future hiring needs.

Collaboration with Hiring Managers:

Partner with hiring managers to understand staffing needs and requirements.

Provide guidance on best practices, market trends, and talent acquisition strategies.

Candidate Experience:

Ensure a positive and seamless candidate experience throughout the recruitment process.

Gather feedback from candidates to continuously improve recruitment processes.

Data Analysis and Reporting:

Utilize recruitment metrics and analytics to track and report on the effectiveness of talent acquisition efforts.

Make data-driven recommendations for process improvements.

Vendor Management:

Manage relationships with external recruitment agencies and other vendors.

Responsibilities:

• Software Development: Collaborate with cross-functional teams, including front-end developers, designers, and product managers, to design, develop, test, and maintain web applications using Ruby on Rails.
• Feature Development: Participate in the full software development lifecycle, from requirements gathering and technical design to implementation and deployment of new features and enhancements.
• Code Quality: Write clean, maintainable, and efficient code while following best practices and coding standards. Perform code reviews to ensure code quality across the team.
• Database Management: Work with relational databases (e. g., PostgreSQL) to design, optimize, and maintain database schemas and queries.
• Bug Fixing and Troubleshooting: Identify and resolve software defects and performance issues. Conduct debugging and troubleshooting as needed.
• Testing: Develop and execute unit tests, integration tests, and end-to-end tests to ensure the reliability and stability of the applications.
• API Integration: Integrate with third-party APIs and services as required for application functionality.
• Scalability: Contribute to the scalability of our applications to handle increased load and user traffic.
• Documentation: Maintain comprehensive documentation of code, processes, and systems to facilitate knowledge sharing and onboarding of new team members.
• Collaboration: Actively participate in Agile or Scrum development processes, attend sprint planning meetings, and provide status updates on tasks.
• Continuous Learning: Stay up-to-date with industry trends, best practices, and emerging technologies relevant to Ruby on Rails development.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).
• Proven experience as a Ruby on Rails developer, typically 3-8 years of relevant experience.
• Proficiency in Ruby, Rails, and associated libraries and frameworks.
• Strong understanding of front-end technologies, including HTML, CSS, and JavaScript.
• Experience with version control systems (e. g., Git) and collaboration tools (e. g., GitHub or GitLab).
• Knowledge of SQL and experience working with relational databases.
• Familiarity with RESTful APIs and integration of third-party services.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.
• Ability to work in an Agile/Scrum environment.
• Any additional certifications or experience with cloud services (e. g., AWS, Azure) would be a plus.

We are looking for someone who: ● Has 3+ years of experience working as a Backend Developer in high-growth consumer internet companies ● Is proficient in building RESTful APIs, has a strong understanding of relational and non-relational databases ● Prior working knowledge of Python/Django is a big plus ● Familiarity with modern CI/CD tools ● Knowledge of AWS or any other Cloud Platform services ● Ability to analyze and convert business requirements into technical requirements ● Has a high sense of ownership and a bias for action ● Is a people’s person and can lead without authority What will they be responsible for ● They will work on one or more of the tracks mentioned above ● Own the end-to-end delivery - design, execute, test and deploy ● Work as an individual contributor, champion code quality ● Build and train a team of rockstar engineers as the organization grows Why should this role excite you We are just getting started and people who join us at this juncture will: ● Do fulfilling, high-impact work ● Work directly with the founders and engineering leads ● Own and deliver, get complete ownership of whatever you do ● Work with colleagues from strong diverse backgrounds ● Solve a problem that millions of Indians are emotionally attached to but hasn’t seen any innovation ● Learn and grow at an unprecedented pace Tactical details ● Current stack: Python/Django, React, Kafka, Docker, AWS ● Location: Bengaluru (Work from office) ● Compensation: Structured as Fixed + ESOPs

• Hands-on experience with Vlocity DataRaptor, Vlocity Cards, Vlocity OmniScript, VlocityDX, Vlocity Integration Procedures, Vlocity OM and OM+.
• Certification in a Vlocity supported industry is necessary
• Vlocity CLM is a plus but not required.  
• Hands-on design and development of Lightning Web Components.
• 4+ years of experience in a hands-on technical leadership position
• 3+ years of software development, Salesforce development experience preferred
• 1+ years of Vlocity project experience as Technical Lead
• Vlocity Platform Developer certification
• Vlocity CPQ certification or certification in either Salesforce CPQ or Apttus CPQ
• Vlocity OM certification is highly preferred.

Business Development Responsibilities

A business development professional has three primary responsibilities:

1. Identifying new sales leads
2. Pitching products and/or services
3. Maintaining fruitful relationships with existing customers

When it comes to generating leads, day-to-day duties typically include:

• Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets
• Researching the needs of other companies and learning who makes decisions about purchasing
• Contacting potential clients via email or phone to establish rapport and set up meetings
• Planning and overseeing new marketing initiatives
• Attending conferences, meetings, and industry events

When it comes to the challenge of actually selling, other typical duties include:

• Preparing PowerPoint presentations and sales displays
• Contacting clients to inform them about new developments in the company’s products
• Developing quotes and proposals
• Negotiating and renegotiating by phone, email, and in person
• Developing sales goals for the team and ensuring they are met

To keep healthy relationships with clients, this mostly requires socialization. So, from simple chats on the phone to lunches and events or conferences business development managers must be sure to keep their customers happy.

Business Development Executive Skills

To be an effective business development executive, an individual must be:

• Socially adept

• Strong communication
• Creative talents and the ability to solve tough problems
• In-depth knowledge of the industry and its current events
• The ability to handle pressure and meet deadlines
• Skill in prioritizing and triaging obligations
• Attention to detail
• Excellent time management and organization

Experienced required-1yr minimum

CTC upto-5,0,000

Location-Santacruz

Fix shift-10 am- - 7 pm