Business Development Executive

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Job Title: HRMS Sales Specialist

Location: Gurgaon (Work from Office)

Experience: 1–5 Years

Education: Any Graduate

Joining: Immediate to 20 Days

Company: Watsoo Express Pvt. Ltd.

Job Overview:

Watsoo Express Pvt. Ltd. is seeking a motivated and results-driven HRMS Sales Specialist to join our on-site sales team in Gurgaon. The ideal candidate will have prior experience in selling HRMS or SaaS solutions and a strong passion for client engagement and technology-driven HR transformation.

Key Responsibilities:

Identify, qualify, and close new business opportunities for HRMS and IT solutions

Conduct product presentations, demos, and client consultations

Generate leads through cold calling, referrals, campaigns, and networking

Understand client requirements and suggest appropriate HRMS solutions

Collaborate with internal product and technical teams to ensure successful onboarding and delivery

Maintain accurate sales pipelines and reports using CRM tools

Achieve and exceed monthly/quarterly sales targets

Requirements:

1–5 years of experience in IT Sales, HRMS Sales, or SaaS B2B Sales

Excellent verbal and written communication skills

Strong consultative selling and relationship-building abilities

Understanding of HRMS software, payroll systems, and employee management tools

Proficiency with Microsoft Office, CRM tools, and digital sales channels

Highly motivated, self-driven, and ready to work from our Gurgaon office

Immediate joiners preferred (within 20 days max)

What We Offer:

Opportunity to work in a dynamic and growing logistics-tech company

Exposure to cutting-edge HR and IT solutions

Competitive salary and performance-based incentives

Collaborative and fast-paced work environment

Job Description:

*   Looking for Cloud hosting and Data-Centre services sales professionals.

* Good experience in selling cloud sales (AWS Sales / Azure Sales), Lead Generation, Field Sales, B2B Sales,etc.

*   Strong Technical Background with experience in Data Center Services, System Integration, software sales and channel partner sales (either from system integrators or other software vendors).

*   Knowledge of web hosting and email hosting.

*   Excellent communication skills using vocal and written English.

*   Formulate strategies for customer acquisition.

*   Prior experience in sales in the web hosting company is a must.

Desired candidate Profile -

ü The ideal candidate should be MBA in sales with 3+ years of experience in sales, business development.

ü Strong Technical Background with experience in Data Center Services, System Integration, software sales, and channel partner sales (either from system integrators or other software vendors).

ü Knowledge of web hosting and email hosting.

ü Excellent communication skills using vocal and written English.

ü Formulate Strategies for customer acquisition.

ü Prior experience in sales in the web hosting company a plus Must have hands-on experience in below skills AWS ( Amazon web services), Microsoft Azure.

ü Google cloud platform Attributes.

ü Clear and effective Communicate skills.

ü Dynamic outlook with pleasant presentation skills.

ü Business Development in the area of Internet / Web Solutions .

ü Ability to research use business technology effectively.

ü Ability to be passionately persistent and work in a team.

Responsible for disposal of trash, waste, and other disposable material. Monitoring the use of equipment and supplies within the office. Dealing with queries or requests from the visitors and employees. Coordinating the maintenance and repair of office equipment.

• Security Engineer (experience 5 to 7 years)
  • Experience in managing and administering Zscalar DLP
  o Primary responsibility is to manage Data Loss Prevention solution who has experience in analyzing the DLP logs, defining relevant policies, understanding data exfiltration techniques, etc)
  • Solution: Zscalar
  • Location: Mumbai

Cloudera Data Warehouse Hive team looking for a passionate senior developer to join our growing engineering team. This group is targeting the biggest enterprises wanting to utilize Cloudera’s services in a private and public cloud environment. Our product is built on open source technologies like Hive, Impala, Hadoop, Kudu, Spark and so many more providing unlimited learning opportunities. 

A Day in the Life

Over the past 10+ years, Cloudera has experienced tremendous growth making us the leading contributor to Big Data platforms and ecosystems and a leading provider for enterprise solutions based on Apache Hadoop. You will work with some of the best engineers in the industry who are tackling challenges that will continue to shape the Big Data revolution.  We foster an engaging, supportive, and productive work environment where you can do your best work. The team culture values engineering excellence, technical depth, grassroots innovation, teamwork, and collaboration.

You will manage product development for our CDP components, develop engineering tools and scalable services to enable efficient development, testing, and release operations.  You will be immersed in many exciting, cutting-edge technologies and projects, including collaboration with developers, testers, product, field engineers, and our external partners, both software and hardware vendors.

Opportunity:

Cloudera is a leader in the fast-growing big data platforms market. This is a rare chance to make a name for yourself in the industry and in the Open Source world. The candidate will responsible for Apache Hive and CDW projects. We are looking for a candidate who would like to work on these projects upstream and downstream. If you are curious about the project and code quality you can check the project and the code at the following link. You can start the development before you join. This is one of the beauties of the OSS world. 

https://hive.apache.org/" target="_blank">Apache Hive

Responsibilities:

• Build robust and scalable data infrastructure software

• Design and create services and system architecture for your projects 

• Improve code quality through writing unit tests, automation, and code reviews

• The candidate would write Java code and/or build several services in the Cloudera Data Warehouse. 

• Worked with a team of engineers who reviewed each other's code/designs and held each other to an extremely high bar for the quality of code/designs

• The candidate has to understand the basics of Kubernetes.

• Build out the production and test infrastructure. 

• Develop automation frameworks to reproduce issues and prevent regressions.

• Work closely with other developers providing services to our system.

• Help to analyze and to understand how customers use the product and improve it where necessary.  

Qualifications:

• Deep familiarity with Java programming language.

• Hands-on experience with distributed systems. 

• Knowledge of database concepts, RDBMS internals.

• Knowledge of the Hadoop stack, containers, or Kubernetes is a strong plus.  

• Has experience working in a distributed team. 

• Has 3+ years of experience in software development.

• Creating C#.NET windows Desktop (WPF) applications to meet project specifications
• Must have experience in windows UI
• Co-ordinating design, development, testing, debugging and implementation of .NET projects
• Database Interaction (MongoDB Server)
• Looking for professional who have experience with C#
• .Net, web Api & knowledge of web-based framework will be preferred.
• Good understanding on requirements gathering and detail orientation.
• Strong understanding on UI best practice and usability concepts.
• Hands on experience on user control and custom controls.

Mandatory Key Skills: C# , windows UI, Windows application development (WPF), strong windows UI development skills with usability understanding.

Required Experience, Skills and Qualifications

• 1+ years of experience using C#, windows UI
• Experience with Custom Windows UI component library will be preferred.
• Candidate with knowledge of, web-based framework will be preferred (plus point)
• Implementation of typical User-Interface module and business logic component in the project using C#
• Good communication skills are needed.

Keypoints to be noted:

Must have knowledge/experience of below:

C#

• Background worker and task(for running any process/task backend without interruoting/hanging UI)
• Utilize common/globalmethods
• Async/sync methods

WPF

• Create custom/user control(MUST)

• Overall 9-16 years of experience.
• Minimum 7 years of strong consumer internet related Product and 2 years in fintech.
• Management background preferably in eCommerce /Technology/ Fintech / Banking industry.
• Understanding & having gone through the pain of what it takes to build a great product
• Passion for Results: High degree of commitment with bias for execution excellence.
• Excellent academic background and records.
• Extra-ordinary skills in crisis management, inter-personal communication, collaboration and team work.
• Master of multiple tasking.
• Takes on initiatives and challenges.
• In short, we are looking for superstar leader to join a superstar team.