Business Development Manager

We are seeking a seasoned Engineering Lead with deep expertise in workflow orchestration systems, stateful execution engines, and distributed task runtimes. You will architect the next generation of our DAG-based runtime, develop the infrastructure for agentic workflow composition, and drive execution excellence across engineering. This role combines hands-on systems design with technical leadership and team mentorship.

Key Responsibilities

1. Architect & Build the Swarm Runtime

• Design and implement a DAG-based orchestration engine using Temporal, Argo Workflows, or equivalent event-driven runtimes.
• Build a scalable primitive registry for tasks, operators, guards, and computational nodes.
• Architect a robust scheduler capable of handling event triggers, retries, backoffs, and distributed coordination.

2. Develop the Workflow Composition Layer

• Define and build a YAML/JSON-based DSL for describing agentic workflows, dependencies, and execution semantics.
• Create a schema-driven rules engine ensuring validations, model calls, parallelism, conditional branching, and approval gates are seamlessly integrated.

3. Orchestration Logic & Runtime Intelligence

• Implement orchestration logic that coordinates:
• Validation layers
• Model calls (LLMs, embedding engines, external APIs)
• Human-in-the-loop approval gates
• Stateful transitions and checkpointing
• Ensure deterministic execution, traceability, and safe rollback mechanisms.

4. Workflow Certification & Automated Testing

• Define certification standards for every workflow type, including:
• Functional correctness
• Latency and concurrency thresholds
• Error-handling expectations
• Observability and trace coverage
• Build automated regression test suites validating workflow integrity before deployment.

5. Engineering Leadership & Delivery

• Lead, mentor, and grow a team of backend and systems engineers.
• Drive sprint planning, reviews, engineering discipline, and roadmap execution.
• Own runtime delivery deadlines, cross-team coordination, and release quality.

6. Observability, Reliability & Production Excellence

• Instrument the runtime with observability hooks: metrics, tracing, structured logs, and execution heatmaps.
• Build robust retry logic, distributed locks, idempotency guards, and failover strategies.
• Improve runtime stability, throughput, and scale characteristics.

Requirements

Must-Have

• 8+ years of backend engineering experience building high-scale systems.
• 3+ years leading teams focused on workflows, automation, orchestration, or distributed runtimes.
• Deep understanding of:
• Stateful orchestration engines (Temporal, Step Functions, Argo, Airflow)
• Message queues, pub/sub systems, and event-driven patterns
• Retry logic, compensating transactions, and idempotent operations
• Distributed tracing, observability pipelines, and health checks
• Strong background in concurrent programming, async task management, and execution models.
• Hands-on experience with at least one systems language or backend stack (Python, Go, Rust, Node).

Nice-to-Have

• Experience building workflow DSLs or schema-driven interpreters.
• Familiarity with LLM pipelines, agentic runtimes, or AI-driven workflow automation.
• Knowledge of Kubernetes-based runtime environments and workflow controllers.
• Experience with pluggable architecture design, sandboxing, or execution policies.

What This Role Offers

• Ownership of the core execution engine powering Perceive Now’s intelligent automation platform.
• A high-impact leadership position shaping architectural strategy and engineering culture.
• The opportunity to solve cutting-edge problems at the intersection of orchestration, distributed systems, and AI.

We’re looking for a Salesforce Business Analyst to join our growing team at WarpDrive Tech Works. If you love solving problems, working with clients, and turning ideas into real business solutions, this role is for you.

What You’ll Do

• Work with clients and users to understand business needs and translate them into clear requirements.
• Support end-to-end delivery of Salesforce solutions across Sales, Service, and Experience Cloud.
• Create user stories, process flows, data flow diagrams, and documentation.
• Work closely with developers and architects to ensure solutions meet business goals.
• Participate in client demos, requirement workshops, UAT, and end-user trainings.
• Help define project scope, identify risks, and support backlog planning.
• Collaborate across teams and contribute to digital transformation initiatives.

What We’re Looking For

• 1–3 years of experience as a Business Analyst in Salesforce or digital transformation projects.
• Strong understanding of SDLC, Agile methods, and business process mapping.
• Experience gathering and documenting requirements, workflows, and user stories.
• Ability to work with cross-functional teams and communicate effectively with clients.
• Hands-on understanding of Salesforce configuration concepts (validation rules, workflows, etc.).
• Salesforce Admin Certification preferred; Service/Sales Cloud certification is an added advantage.
• CBAP or similar certification is a plus.

Why Join WarpDrive?

• A calm, supportive, and collaborative work environment.
• Small, focused teams where you can do meaningful work.
• Exposure to multiple industries and real impact on enterprise-level solutions.
• Opportunities to learn, grow, and participate in Salesforce transformation projects.

If you’re passionate about business analysis, eager to learn, and want to build your career in Salesforce, we’d love to talk to you.

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Strong dialer manager profile

Mandatory (Experience 1):Must have 2+ years of core dialer operations experience with major dialer systems — Genesys, Avaya, Aspect, Ameyo

Mandatory (Experience 2): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.

Mandatory (Technical Experience): Must understand routing/pacing optimization, retry logic, call attempts, ANI strategy, contact strategy, and compliance norms etc

Responsibilities:

• ACCOUNT MANAGEMENT and OPERATIONS

• Handles day-to-day administration of accounts independently in coordination with the team. Ensures timely execution of work

• Understands clients' requirements in functional as well as business aspects to execute campaigns.

• Generate campaign/project proposals, pricing as well as critical path

• Maintains relationship with key individuals (project owners) at middle management levels of the client organization

• Develops a thorough understanding of brands • Ensures seamless execution of client campaigns, prioritizes resources, and keeps Reporting manager and other groups well informed of progress and changes • Participates in interactive strategy Developmnent with the Strategy Team 

Skills:

• Should be able to build strong client relationships

• Should be able to build strategic partnerships

• Client assessment skill

• Excellent Communication Skills

• Decision rnaking skills

• Planning and Organizing Skills 

If interested kindly share updated cv at hitanya(at)zohomail(dot)in

Position Vacant: FPGA Developer

Organization Name

AVANTEL LIMITED

Company Profile

AVANTEL LIMITED is a technology driven public limited company with focus on developing innovative wireless communication products and solutions to meet unique requirements of defense, railways, and telecom sectors. The organization is certified against AS 9100D and ISO 9001:2015 standards for Quality Management System. For more details visit www.avantel.in.

Industry

Electronics /Telecommunications

Qualification

B.Tech/ M. Tech. degree in Embedded Systems / Signal processing / VLSI

Desired Skills / Responsibilities

Mandatory Skills/ Knowledge :

·        Coding and Debugging in C language /Coding and Debugging in Verilog - VHDL

·        Knowledge of signal processing algorithms related to Digital communication such as Digital Filters, FFT, Modulation, Demodulation, Carrier / Symbol Tracking etc.

·        Thorough knowledge on Xilinx, Spartan 6 & 7 Board. A hand on experience is a must on above.

·        Programming knowledge of Hardware and Firmware

·        Development Life Cycle processes for embedded systems

Preferable: The Experience must be in the area(s) of

·        Realization of Real Time Digital Signal Processing and / Or

·        Realization of real time Digital Communications

·        Knowledge in FPGA is Mandatory

Desired profile of the candidate

·        Good communication skills

·        Good academic record

·        Min 70% above in B.Tech

Experience

5-10 Years (Should be trained in C & Embedded courses also on FPGA.)

Interview Mode

Face to Face (or) Virtual

Location of posting

Hyderabad/Visakhapatnam

Shift Timings

8:30 AM to 5:30 PM

Working Days

6 Days (Sunday is Off)

HRBP

1. Advise managers on organizational policy matters and recommend needed changes.
2. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of the organization's HR policies and practices.
3. Conduct exit interviews to identify reasons for employee separation.
4. Maintain records and compile statistical reports concerning HR-related data such as hires, transfers, performance appraisals, and absenteeism rates.
5. Administer disciplinary procedures.
6. Plan and conduct new employee orientation and induction programs to foster a positive attitude toward organizational objectives.
7. Plan, direct, supervise, and coordinate work activities of subordinates and employee relations.
8. Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
9. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
10. Administer employee recognition awards.
11. Plan, organize, direct and coordinate the training activities of the organization.
12. Responsible for the successful implementation, monitoring and coordinating of all the activities regarding HR Software.
13. Preparation and maintenance of MIS related to Attrition.
14. Administer performance management systems and recreation programs.