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About Us: Led by former Salesforce and Siebel executive, Chuck Ganapathi, Tact.ai is on a mission to make enterprise software more human-friendly. Tact.ai’s conversational AI platform is used by Fortune 500 sales organizations, including two of the top five pharmaceutical companies in world, Honeywell and Cisco to drive revenue growth by eliminating friction in their daily sales workflow. Headquartered in Sunnyvale, CA., Tact.ai Technologies, Inc. is a privately-held company backed by Accel Partners, Redpoint Ventures, Upfront Ventures, M12 (formerly Microsoft Ventures), Comcast Ventures, Salesforce Ventures and the Amazon Alexa Fund. The India Center of Tact.ai was set up in July 2018, with a focus on bringing together world class talent to take Tact.ai to the next level, in terms of product, go-to-market and operational excellence, while building up on the company’s culture of global inclusion that we aspire to and strive for. About the opportunity: At Tact.ai, we build products that transform how users work by removing friction in their day-to-day lives. Do you believe in making software more human-friendly. Do you relish the challenge of balancing user experience, technical details, optimization, security and omni-channel and cross-platform extensibility? Are you obsessed with creating a better end user experience? Join our team at Tact.ai, the only company backed by Amazon, Upfront & Microsoft ventures, Salesforce.com, Accel, Redpoint, and Comcast. Tact.ai is seeking talented and highly motivated Customer Engineer Applications to join our Go-To Market (GTM) team and be a key member of our Professional Services Team for Tact.ai products and technology. As a member of our implementation team, you will be primarily responsible for understanding customer needs and creating server-based, customer applications that fulfil the requirements. Desired Experience Level: 5+ years in a Business Analyst role for CRM implementations at Fortune 1000 clients Experienced and effective at leading and facilitating workshops that involve requirements gathering for a CRM implementation Experienced in documenting and analysing business processes across disciplines Job Responsibilities: Document business requirements for our Fortune 500 clients in order to optimally implement Tact AI technologies Develop proficiency in Tact AI products/tools, become an expert on project implementations and their effectiveness Maintain a standardized process for documenting customer requirements throughout the lifecycle of Tact implementation Facilitate workshops to showcase Tact.ai solutions and demonstrate value to assigned customers Maintain a standardized process for documenting SIT and UAT test scripts to be used internally and by our clients Oversee SIT and UAT processes and document progress Create and deliver document supported training to customers Manage assigned work across multiple customers Perform other project related responsibilities as assigned Qualifications and Skills: 5+ years as a Business Analyst for Enterprise Software implementation projects preferably for Fortune 1000 clients Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment; perform tasks and activities that may be out of your comfort zone Effective at leading and facilitating workshops and training sessions for customers Knowledge of business processes across disciplines preferred Strong communication and interpersonal skills Ability to quickly grasp and distinctly explain technology and business concepts to non- technical users Nice to Have: Exposure to Mobile application projects Experience with Natural Language Processing Solutions and/or Voice recognition Job Requirements: Active Salesforce administrator/developer certification Ability to work with customers based in USA, EMEA, APAC which may require work outside regular India business hours Business Visa for working in the USA/Europe/APAC, Travel up to 50% to customer locations/Tact Offices Perks: Competitive salary Stock options Flexible work hours Sponsored lunch
About Us: Led by former Salesforce and Siebel executive, Chuck Ganapathi, Tact.ai is on a mission to make enterprise software more human-friendly. Tact.ai’s conversational AI platform is used by Fortune 500 sales organizations, including two of the top five pharmaceutical companies in world, Honeywell and Cisco to drive revenue growth by eliminating friction in their daily sales workflow. Headquartered in Sunnyvale, CA., Tact.ai Technologies, Inc. is a privately-held company backed by Accel Partners, Redpoint Ventures, Upfront Ventures, M12 (formerly Microsoft Ventures), Comcast Ventures, Salesforce Ventures and the Amazon Alexa Fund. The India Center of Tact.ai was set up in July 2018, with a focus on bringing together world class talent to take Tact.ai to the next level, in terms of product, go-to-market and operational excellence, while building up on the company’s culture of global inclusion that we aspire to and strive for. About the Opportunity: At Tact.ai, we build products that transform how users work by removing friction in their day-to-day lives. Do you believe in making software more human-friendly. Do you relish the challenge of balancing user experience, technical details, optimization, security and omni-channel and cross-platform extensibility? Are you obsessed with creating a better end user experience? Join our team at Tact.ai, the only company backed by Amazon, Upfront & Microsoft ventures, Salesforce.com, Accel, Redpoint, and Comcast. Tact.ai is seeking talented and highly motivated Customer Engineer Applications to join our Go-To Market (GTM) team and be a key member of our Professional Services Team for Tact.ai products and technology. As a member of our implementation team, you will be primarily responsible for understanding customer needs and creating server-based, customer applications that fulfil the requirements. Desired Experience Level: 8+ years of Project Management experience implementing enterprise software solutions for Fortune 1000 clients preferably in the CRM space Experienced and effective at running executive meetings and presenting project status in either conference call or face-to-face meetings Experienced in documenting complex project or program statuses with many different moving parts in both client and internal environments Job Responsibilities: Manage Tact implementations projects end to end according to the requirements Manage internal and external team members day-to-day tasks for assigned projects Create and provide status updates for both customer stakeholders and internal team members Coordinating and facilitating business workshops with fellow team members Maintain communication with Customer Success Manager and directly with the client on fulfilling the obligations agreed upon in the requirements document Maintain a standardized process for managing projects for all Tact.ai clients Document project management process to standardize Facilitate all regular client calls to ensure proper communication Oversee project management for all phases of development life cycle Manage customer expectations: ensure client feels confident with the fulfilment of their business requirements and the agreed upon scope of work Qualifications and Skills: Bachelor’s degree in computers or equivalent/higher 5+ years of direct consulting experience for SaaS/CRM/ERP projects Highly experienced in managing project team members for enterprise implementations Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment; perform tasks and activities that may be out of your comfort zone Effective at leading and facilitating executive conference calls for customers status Knowledge of business processes across disciplines preferred Strong communication and interpersonal skills, manage frequent communication to customer stakeholders and executives Ability to quickly grasp and distinctly explain technology and business concepts to non- technical users Nice to Have: Exposure to Mobile application projects Experience with Natural Language Processing Solutions and/or Voice recognition Job Requirements: Project management certification (PMP) preferred Ability to work with customers based in USA, EMEA, APAC which may require work outside regular India business hours Business Visa for working in the USA/Europe/APAC, Travel up to 50% to customer locations/Tact Offices Perks: Competitive salary Stock options Flexible work hours Sponsored lunch
Role Overview We’re looking for a Sr.BA – UX who will be responsible for identifying and defining product feature requirements and helping to determine solutions to meet business needs or resolve business problems. You will focus on growing and developing the end services offered by our existing clients. You will also build business cases for the prospective clients and thereby demonstrate the value proposition of our products. In this role, you will closely work with our Clients, Directors and Thence Team. Duties & Responsibilities Business Function Understands business strategy and goals by studying the business function, collaborating with the client and gather business requirements. Documentation of formal requirements, use cases, user stories, User Journey which ensure that the UX solutions proposed are fit for purpose, meet business needs and are operationally sustainable. Collaborate with UX team members to maximize and leverage the understanding of business functional and non-functional requirements. Manages the progress of projects by tracking activity, resolving issues, and recommending actions; Provides senior management and client stakeholders with regular updates on deliverable timeline and project status. Team Function Complete ownership of project delivery, utilising the available resources Hiring quality talent to the team, evaluating assignments, taking interviews Help groom in-house talent to become leaders by constant guidance and feedback Manage multiple resources on reporting relationship, evaluating performance, handling appraisals Competencies Collaborating on user experience planning Consulting with clients and a range of team members Researching interaction design trends and apply to deliverables Researching technology trends that apply appropriately for a given project Creating/designing wireframes, process flows, user personas, and journey maps Use storyboarding, task analysis, and user research tasks to capture and develop user requirements Conducting user research activities such as usability testing, ethnographic research, card sorts, and surveys Analyze web analytics to generate meaningful usage insights. Skills Required Working with business to identify opportunities for improvement in business operations and processes through facilitation, elicitation, visual modelling and critical thinking Ability to effectively conduct requirements gathering sessions and concisely documenting the outcome Understanding of the business requirements, capture and track the details required to produce the end product, and document same in the form of user stories / use cases and process flow maps, content matrix Strong analytical and problem-solving skills and a self-starter. Ability to take initiative and proactively offer suggestions and resolutions. Proactive problem solver who, handle multiple complex projects and tasks. Great communication skills; the ability to clearly explain design decisions and process to anyone in the company. Entrepreneurial mindset and self-starter who actively seeks ways to improve the customer experience. Excellent verbal and written communication skills. Skill Sets Agile Methodologies Scrum Client Handling Resource Planning Project Management Business Analysis Requirement Gathering Wireframes Work Breakdown Structure Team Management Qualification/Experience Required The ideal candidate will be an inspiring and confident team player with: Bachelors or Masters Degree in Management (desirable) Above 4+ years of Business Analysis/Project Management experience in UX environment (desirable) About Thence Thence is a dedicated Digital UI/UX Design Agency with emphasis on Deep User Research, Lean UX Design Methodology, and Continuous Optimization. Our proprietary user-centric KaiXen framework progressively improves the User Experience of your digital assets. Working with Start-ups, Small & Medium Businesses, and Enterprises across the globe, our UI/UX solutions span Web and Mobile Apps, Websites, AR/VR, and Chat/Voice applications. With a mission to enable every business to offer the best of User Experience, our vision is to empower the next billion with usable technology. Founded as WinkTales in 2012, Thence started as a niche UX Design Studio and has since transformed to offer full-cycle UX Solutions. We are a Clutch.co Global Top 15 UI/UX Design Agency. Services: UX Design | UI Design | UX Research | Interaction Design | UI Development | UX Testing | UX Audit | AR/VR Experiences | UX Life Cycle Management | UX Lab Please check about the company, our work and culture at www.thence.co Why Thence Clutch Global Top 15 UI/UX Design Agency & ranked #2 in India Accelerated learning environment amongst talented team members Culture that promotes challenging oneself & continuous improvement Perks & Employee friendly policies End- to-end Ownership given to team members
Amar Chitra Katha(ACK Alive) is launching a first of its kind learning program in the country for which we are inviting applications from interested people who would want to be a part of the team. Leo & Mike is the content, curriculum and operations partner for ACK Alive. You will be working closely with the Leo & Mike team as well as the Amar Chitra Katha team, which will be a one of a kind opportunity. Role: Program Manager (Amar Chitra Katha Project) Job Description Who are we looking for? We are looking for a Program Manager who can drive our programs across a maximum of 6 centers and ensure the seamless delivery of the programs in line with the organization’s objectives to the complete satisfaction of learners and their parents. Duties/ Responsibilities: The Program Manager will be responsible for Effective implementation of program across 6 centers with regard to learner satisfaction,learning outcomes and parent satisfaction End to end training in content,learning system,operations and implementation Ensuring venue readiness in terms of room setup,material availability etc before the program starts and act as single point of contact for venue partner,parents and learners Coordinating kitting ,packing and transportation of materials to and from venues. Creating,Updating and maintaining a learner and parent database across all venues Creating schedules across venues and communicate the same to facilitators,parents,learners Rescheduling of classes at venues as required Observing the classrooms and documenting the observations for mentoring facilitators Conduct meetings with facilitators and teams to discuss the observations from classroom observation Collecting data/feedback from facilitators,learners,parents and classroom observations and loop it back to Leo & Mike team for appropriate interventions in content and program improvement Initiating appropriate interventions wherever required with respect to learner and parent issues Managing the post sale communication to parents regarding the programs and communicating about learners to parents through the facilitators Requirements Bachelor's degree in any discipline Effective interpersonal and communication skills Sound knowledge on Project Management Proven experience to manage a team Problem Solving and troubleshooting skills A positive and proactive attitude Ability to take constructive feedback and work on it Proficiency in all Microsoft Office applications Details Compensation: Rs.40,000/- per month(6 month contract which may be extended) 1 paid leave per month About Us ACK Alive (Amar Chitra Katha) ACK Alive is a unique concept that brings alive the stories, the cultural learnings and the values that Amar Chitra Katha has always celebrated. The ACK Alive offers a wide range of learning programs to children that is rooted in Indian values and combined with modern skills to thrive in the 21st century. Amar Chitra Katha has been the first glimpse into our glorious heritage and culture for generations of Indians. Founded in 1967, today, Amar Chitra Katha (ACK) is a household name in India. Today, ACK is synonymous with the reinvention of quintessential Indian tales from the great epics, mythology, history, literature, oral folktales and many other sources. Leo & Mike Leo & Mike is the content and curriculum partner for ACK Alive. Leo & Mike is a new-age learning company for 4 to 14 year old children. We create and facilitate after-school and summer camp programs where learning happens through interdisciplinary content, project-based activities and play. We work closely with parents, schools and other organizations with a similar mission while keeping children at the centre of everything that we do.
We are solving SME's most pressing problem of automating account receivable management and building multiple stacks of solution over the top of that. We are looking for someone who comes onboard as CTO/Co-Founder level and deeply passionate about solving technology-led complex problems. At border level, a few things we are looking for : Equity component will be significant with almost negligible cashflows. We are looking for someone who can involve their skin in the game. Responsibilities : Build and lead a team of technology professionals Define technology strategy end-to-end Provide architecture and design support to the team to solve complex programming problems in an efficient/ performant manner Ensure that other developers understand the impact of their work on business and end-users Be accountable for timelines and raise any red flags early in the development process to avoid last-minute delays Skills : Full Stack Web proficiency Prior exposure to all aspects - backend, web frontend, mobile apps, dev-ops, testing, cloud, etc. Excellent communication skills Desire to mentor other developers Ability to work with cross-functional specialists (designers, project managers, product managers, and data scientists) Risk-taking and effective decision-making balance Comfortable with rapid development cycles and tight schedules First-principles led problem-solving attitude
Should be responsible for Scrum Master role and taking care of proper Daily Stand Up Meeting with the team and ensure team efficiency & unblock them by resolving their concerns. Taking care of complete Product backlog of the Product which is going to be developed or under development. Should be able to define proper Sprint Cycle & timeline for particular sub-part of the Product. Should be able to plan the Sprint items in such a manner that there is some needful & working sub-part of the Product is coming out at the end of every Sprint Cycle. Should be able to update Product Owner timely if there is any issue/challenge in the development team. Should be able to timely raise alarm / red flag to Senior Management/Product Owner if there is any major challenge in the Product. Should be able to manage team leave plans and then accordingly planning the Sprint Cycle. Take care of end-to-end timely and quality delivery of the complete product. Additionally , should be responsible for validating the product and ensure the quality of the product by identifying the bugs in the product. Should be able to timely update the development team for the bugs and push the dev team to timely resolve the bugs/issues.
We are looking for an IT Analyst to design and implement functional and cost-efficient IT systems.IT Analyst responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools.In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. If you also have hands-on experience with technical projects, we’d like to meet you.Your goal will be to leverage TechUnity to meet organizational needs.Responsibilities and DutiesCommunicate with stakeholders to understand their requirementsDevelop and analyze functional specificationsDesign efficient IT systems to meet business and technology needsCoordinate developers to build and implement technology solutionsIntegrate multiple systems and reconcile needs of different teamsGather feedback from end users about system performancePlan and oversee projects (e.g. upgrades, hardware/software installations)Provide advice and technical trainingKeep abreast of technology trends and developmentsRequired Experience, Skills and QualificationsProven experience as an IT Analyst, IT Consultant or similar roleExperience in project managementKnowledge of databases, system security and troubleshootingUnderstanding of business practicesExcellent communication skillsAnalytical mindsetProblem-solving aptitude
Job SummaryWe are looking for an IT Analyst to design and implement functional and cost-efficient IT systems.IT Analyst responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools.In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. If you also have hands-on experience with technical projects, we’d like to meet you.Your goal will be to leverage TechUnity to meet organizational needs.Responsibilities and DutiesCommunicate with stakeholders to understand their requirementsDevelop and analyze functional specificationsDesign efficient IT systems to meet business and technology needsCoordinate developers to build and implement technology solutionsIntegrate multiple systems and reconcile needs of different teamsGather feedback from end users about system performancePlan and oversee projects (e.g. upgrades, hardware/software installations)Provide advice and technical trainingKeep abreast of technology trends and developmentsRequired Experience, Skills and QualificationsProven experience as an IT Analyst, IT Consultant or similar roleExperience in project managementKnowledge of databases, system security and troubleshootingUnderstanding of business practicesExcellent communication skillsAnalytical mindsetProblem-solving aptitude
Coordinate with different project managers for their schedules and maintain in Project Manager.com tool Update executive management about project schedules Coordinate with procurement leads and update PM tool Report to Product Manager on a daily basis (twice a day) Strong coordination, articulation, communication and planning skills Self-motivated and team player Responsible for deadlines and making deliverables happen on time 20% travel opportunity Should be willing to take calls during late hours or early hours (flexible
