Project Manager

Join as an Admissions & Outreach Intern and assist in student enrollment, community engagement, and marketing initiatives. This role provides an opportunity to understand the admissions process and develop communication skills.

Benefits:

● Experience in admissions and student engagement

● Networking with parents and prospective students

● Skill development in communication and outreach

Key Responsibilities:

✔ Assist in admissions and enrollment activities

✔ Interact with parents and guide them through the admission process

✔ Conduct outreach programs and community engagement

Requirements:

● Strong communication and interpersonal skills

● Interest in marketing and public relations

About the company we are hiring forHere, we are passionate about helping vacation rental owners and managers

grow their business. Backed by Bessemer Venture Partners, we have grown to the global

leader of short term rental revenue management systems that drive revenue growth. We

attribute our success to our belief that the people are the most important part of a

business, and our commitment to being a fantastic place to work.

It's with that in mind thatit is looking to add a Customer Support Generalist to our

growing team. Working in the CEST time zone and reporting to the Senior Manager of

Global Support, you will have the opportunity to help support our internal teams and

accelerate our growth. We believe in bringing your whole self to work. We are committed to

building a diverse team and embracing an inclusive culture. If you are looking to get in on

the ground floor of a high-growth startup and be a part of a founding team, we’re excited to

chat with you.

Before reading further...

It is passionate about diversity and cultivating our team’s potential. If you’re hungry

for a good opportunity, but don't meet every point in this job description, please apply

anyway!

As our Customer Support Generalist, you’ll be responsible for:

 Supporting our internal Customer Experience Team by fulfilling Partner Requests

 Uploading settings in Bulk for our Partners

 Assisting in Property Management System Migrations

 Adding newly translated articles to our Help Center and updating existing articles

 Collaborating cross-functionally to share and learn from best practices

 Assisting our Customer Success team to prep for Executive Business Reviews

 Assisting our Customer Success team with Booking Reviews

 Providing thoughtful, empathetic, and personalized email communication postimplementation

 Be ready to assist other areas of the business as needed

So what kind of person are we looking for in this role? The person who will be successful

in this role will be:

 Curious: By nature, you have a knack for learning the ins-and-outs of software

 Going: You love going above and for teammates and customers

 Detail Oriented: You have a unique ability to proactively identify and address all

customer concerns and colleague needs with thoroughness and precision.

 Empathetic: You provide thoughtful communication which is the foundation of

strong relationships.

 Outgoing: You are enthusiastic and confident in your ability to quickly connect with

new people

Now that we’ve told you what the job looks like, here are the qualifications we're looking

for in a candidate:

 1+ years of experience working in Customer Support or Service

 Willing and able to work in the CEST Time Zone

 Fluent in Spanish

 Strong communication skill and experience communicating difficult, technical

concepts in a professional and thoughtful way

 An empathetic approach with the ability to understand customer pain points and

genuine desire to help our internal team resolve issues

 A drive to identify creative ways to improve the customer experience and don’t

hesitate to suggest new, out-of-the-box ideas

 The desire to dive into issues and understand what is going on beneath the surface.

You know when something is over your head and are not afraid to ask for help

 Experience balancing multiple tasks and customer needs simultaneously. Ability to

prioritize your workday independently

 Ability to handle working in a fast-paced work environment

 Experience working with software or the ability to learn a wide variety of tools.

 Clear, concise, and effective written and oral communication skills.

 Familiarity with Property Management Systems and/or the vacation rental market

 Advanced Excel knowledge ex. Data matching, Vlookups, etc.

So what can you expect after you apply? Your application will be personally reviewed by a

member of the hiring team and if there is a match in your experience and the role,

you will:

 Have a video conversation with someone on our Recruiting team. This is a high-level

conversation about your experience and interest, but also an opportunity for you to

learn more about us

 Complete a writing assignment

 Meet with our Manager of Global Support for a deeper dive video conversation

 Meet with Director of Special Projects, and Head of Commercial

 Speak with our Co-Founder as a final step

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

Must have

Proven understanding of Data Modelling and Analytics

Advanced knowledge and experience working with relational and NOSQL databases as well as data warehousing.

Experience of working with Microsoft’s BI technology stack SSIS, SSRS, SSAS (tabular model), Power BI, Power Query, Excel.

Experience with Microsoft Azure Analytics tools and technologies such as Azure Synapse Analytics, Azure Data Bricks, HD Insight, Azure Data Factory, Azure Machine learning, Azure Stream Analytics, Azure Data Lake, Azure Analysis Services, Event Hubs, Azure Data Explorer, Azure Data Share, Azure Time Series Insights.

Good interpersonal, verbal, and written communication skills with a proven ability to explain complex technical ideas and problems clearly to non-experts

Good to have

Self-motivated, enthusiastic, and strong problem solving skills

Cultural awareness and experience of delivering solutions internationally working in an agile project delivery environment.

Experience maintaining source control in Git or Azure DevOps

Strong experience with various Software Development Life cycles (SDLC) methodologies: Agile or Standard waterfall initiatives

Proven experience working with various Project Management practices and disciplines

Demonstrated strong interpersonal skills to augment a close working relationship with cross functional teams

A history of designing and implementing reporting solutions that are both functional and engaging

Meticulous attention to detail

Proficiency in DAX, MDX, Python/Scala/Spark SQL

Non-profit sector knowledge/experience

Cosmos DB

Machine Learning

Roles & Responsibilities

Provide the organisation with accurate and timely BI solutions based on requirements gathered through business partnering activities

Maintain and support existing BI solutions

Proactively source new and innovative solutions that provide clear business value and construct ‘proof of concepts’ to demonstrate the new solutions

Proactively identify any technical project risks/issues related to BI

Estimate and deliver BI project tasks to agreed prioritisation and timeframes

Support the IT Service Delivery team with the BI reporting environment

Assist product owners in designing, agreeing, implementing and managing changes to the BI environment

Maintain accurate technical documentation

Communicate data and insights

• Proven working experience in web programming.
• Top-notch Programming skills and in-depth knowledge of modern HTML5/CSS/jQuery.
• Familiarity with at least one of the following programming languages: PHP, ASP.NET, JavaScript.
• A solid understanding of how web applications work including security, session management, and best development practices.
• Adequate knowledge of relational database systems, Object Oriented Programming and web application development.
• Hands-on experience with network diagnostics, network analytics tools.
• Basic knowledge of the Search Engine Optimization process.
• Aggressive problem diagnosis and creative problem-solving skills.
• Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen.
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.
• BCA/MCA/B.Tech/BSc in computer science or a related field

About the Role

Dremio’s user experience is one of its  key differentiators and makes all your data easily accessible and shareable by your data consumers. UI Engineers at Dremio are responsible for the development of  the user interface and user experience on Dremio’s Data Lake Engine.

Responsibilities and ownership

• Own the  full cycle of development of our modern single page web application from inception, design, development, testing, and production.
• Care deeply about modular design patterns and frameworks  to deliver an architecture that’s rooted in simplicity, that’s easy to iterate on and constantly evolve.
• Passionate about ease of use, experience and quality of the product.

Requirements

• 5+ years of experience working with JavaScript frameworks such as React, Angular.js, Angular, or Vue.js.
• 2 years minimum experience with React is highly preferred and currently utilizing React in their current job.
• Strong coding experience in JavaScript (or TypeScript), HTML, and CSS.
• Passion about UI development and UX design
• Shown proven success in delivering high-quality front end applications
• Fluency in the understanding of SQL and databases (relational or non-relational)
• B.S. or M.S  in Computer Science in a relevant technical field or equivalent professional experience

•    Angular developer (3 - 5 years of experience)

•      Should have expert level knowledge to Design, Develop and test Web Apps with Angular versions 6 and above.

•      Primary Skills – Angular6+, HTML, CSS3, JavaScript.

•      Node JS as backend will be advantage

•      Knowledge of Mongo, MySql will be advantage

•      Highly skilled at front-end engineering using Object-Oriented JavaScript, TypeScript, various JavaScript,TypeScript patterns and frameworks.

•      Should have experience in publishing and consuming Services using REST API

•      Excellent time-management, multi-tasking, and communication skills. Capable of handling multiple projects and related complexities at the same time.

•      Compensation - As per industry standards.

•      Joining – at earliest.