Gieom Business Solutions Pvt Ltd

About the Role

We are seeking a motivated and adaptable Client Liaison to represent our company at our client’s office in Mumbai. The candidate will serve as the primary bridge between the client and our team, ensuring smooth communication, issue resolution, and client satisfaction.

Key Responsibilities

• Act as the on-site representative of the company at the client’s office.
• Gather, understand, and document client requirements and challenges.
• Coordinate with the Gieom team to provide timely solutions.
• Support application configurations, troubleshooting, and patch deployments.
• Assist clients in understanding the scope of our application offerings (with coaching from our team).
• Maintain professional relationships with client stakeholders to ensure seamless engagement.

Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, or related field.
• 0–2 years of experience in technical support, client coordination, or similar roles.
• Basic understanding of Generative AI technologies and modern IT and AI applications.
• Strong communication skills (fluency in English and local Mumbai languages preferred).
• Ability to learn quickly, adapt to client environments, and collaborate with remote teams.
• Candidate must be a Mumbai resident or willing to relocate.

What We Offer

• Exposure to cutting-edge applications.
• An opportunity to work in a client-facing role with strong team support.
• Career growth in both client engagement and technology functions.

AGE LIMIT 35 YRS

Job Requirement – Looking for fresh MBA`s interested to work in technology company in the banking and financial services segment.

About Us – Gieom Business Solutions. www.gieom.com

Founded in 2012, Gieom is a leading provider of Generative

AI-powered RegTech solutions, focused on enhancing operational resilience for financial institutions. We provide software that streamlines the management of policies, simplifies digital identity verification, mitigates risks, and implements operational resilience frameworks. Over the years Gieom has worked with some marque clients like SBI, RBI, IDFC ( India) , Mashreq Bank, Department of Finance, Kuwait Finance House ( Middle East) , Mauritius Commercial Bank, Diamond Trust Bank, SIPEM ( Africa) , MUFG, FSCS, Synergy ( Europe, UK, Canada) . With a strong partner network across Europe, the Middle East, and Asia Pacific, Gieom serves over 100 customers globally and is certified for ISO 27001 and ISO 9001.

In 2024 Xcelerate Pte Ltd. A Singapore based GRC fund acquires a strategic equity stake in Gieom

Team – Currently with close to 100 FTE`s and approximately 50+ variable employees Gieom is expanding fast with offices in Bangalore, Dubai and Cochin with plan to add additional offices in new cities during the year. Currently we work on a hybrid model with employees operating from offices and online.

Role – Business Analyst

Skills and Qualities

• Good Oral and Written Communication
• Good Interpersonal and Coordination skills
• Should possess presentation skills
• Strong financial and operations domain fundamentals
• Extremely organised and methodical skills
• Aptitude for time management and learn fast
• Team player and ready to help others and go the extra mile

Responsibility

• Working in the area of Governance ,Risk & Compliance and Process Management
• Part of project teams , implementing client project involving global Banks and Financial Firms
• Liaison with various departments of the client and understanding the business requirement , mapping processes, documenting requirements, configuring systems , managing projects etc. 

• Quick learning of the products with ability to deliver presentation on product, requirement, solutioning etc.
• Working closely with Pre Sales Team, Product Teams and end clients to understand requirement, helping with POC and ensuring client satisfaction.
• Work alongside the Product teams to understand new features, use cases etc
• Should take initiative to carry out independent research around the industry, competitors etc and provide insights and display their learning by contributing to writing marketing contents like case study, blogs etc.

Ideal Candidate

• Fresher / Less than 2 years of relevant experience
• Excellent written and oral skill – (is a must , as need to liaison with global clients )
• Ready to carryout local and global travels for long duration – (as clients are spread out)
• Certifications / Qualification in finance or operations domain (will have weightage)
• Must have Strong fundamentals on Financial / Operations domain ( A must)
• Qualification bachelors/MBA/CA/MMS/Diploma – No constraint
• Ready to join immediate

Key Responsibilities

Following are the key responsibilities for a Project Manager/Senior Project Manager:

 Should be aware of the latest trends, technologies, and tools available to them to help manage projects effectively.

 Should be able to prioritize tasks, delegate work, and coordinate team members in order to complete projects on time and within budget.

 Must ensure communication between all stakeholders is up-to-date, timely, and accurate.

 Must develop strong relationships with vendors, clients, or other external partners

 Must manage project risks and issues that could arise, and conduct proper risk management practices.

 Should monitor progress throughout the life cycle of the project, provide feedback, and take corrective action where necessary.

 Should work cross-functionally with the larger team to lead individual project teams to solve problems, enhance services, and deliver a top-notch customer experience through program project execution.

1.4. Desired Qualifications

 Bachelor’s degree

 Minimum of 5-years of experience successfully managing projects

 Information technology, software, and/or systems project leadership experience

 Experience with project management practices and tools to create, manage, and track project performance across milestones

 Ability to lead large and diverse teams exercising strong leadership and soft skills

 Outstanding analytical and complex problem-solving skills

 Facilitation skills and team leadership skills

 Experience with client impact analysis; communication positioning, design, and delivery

 Ability to work under pressure; exceptional time management skills

 Excellent client-facing and internal communication skills

 Effective communication skills, both written and verbal

 Outstanding organizational skills including attention to detail and multitasking skills.

 Experienced user of MS Office toolset (Word, Excel, and PowerPoint)