This is an operations leadership role with responsibility of delivering a robust deployment and performance of the product for a large client. You will be leading a team of Operations Associates and be responsible for end-to-end quality deployment of our core product in large scale manufacturing industries. You will be the custodian of field trials, business process mapping, change management, training and user adaption. Overview of the Role: • Understanding business processes and creating high quality Business Requirement Documents (BRD) for building robust solutions. • Manage all external stakeholders and ensure successful deployments of the product. • Effectively interact with senior executives of clients and • Develop and continuously update/improve the training material and its communication. • Build an operational roadmap for the client to internalise our enterprise product. • Ensure operational excellence and improvement and deliver on all operational KPIs. • Build, train and manage the team performance. Ensure cost control and optimisation. • Work closely with the product team and business development team and contribute towards setting the product KPIs, core specifications and deadlines. Requirements: • Someone who is a quick learner and enjoys challenges of a fast-moving environment • Analytical and highly systematic in breaking complex problems into fundamentals and building a ground up solution. • Excellent interpersonal skills and capability to leverage that in driving decisions. • Minimum 3 years of experience in operations or process improvement roles. Experience in the core manufacturing space is preferred. Personality Adjectives: Assertive and persuasive, analytical and a problem solver, good leader, go-getter, calm under pressure and adaptable.
Job responsibilities Engage with customers to understand their requirements in detail Develop and managed the scope of work within a project for large accounts Guide customers through the process of content onboarding and digitization Work with the customers to finalize software customization, hardware procurement, and deployment plans Connect with customer teams to define UI/UX/design of the software and content package Manage content onboarding process by coordinating with customer and internal teams Manage the content digitization project by working with all the teams involved Work with product, content, deployment, and procurement teams to ensure that account related task items are complete Track task items and follow-up with customer and internal teams Identify risk items for the project and ensure that mitigation measures are taken up Raise and track issues related to the project Define product review mechanism and ensure that teams are adhering to the defined quality standards Ensure that timelines are met and quality output is delivered Engage with the customer in product review process and obtain signoff on the final deliverable Preferred qualifications 1 to 3 years of prior work experience in ed-tech or e-learning or software services companies Key interface points Customer academic and IT teams, Product team, Content team, Delivery Manager Professional attributes Basic understanding of technology platforms Project management skills Knowledge in developing and administering resource plans and budgets. Strong verbal and written communication skills. Computer literate, with high level of competence in the use of the Microsoft Office suite of tools, including Microsoft Excel/PowerPoint/Visio/Project. Full systems development lifecycle experience from requirements gathering through design, testing and deployment Personal attributes Possess a responsible attitude, tact, patience, and courtesy Ability to operate under pressure and deliver to demanding deadlines Achieve results through others Influence the teams involved to get the work done
This requirement is for a Mobile Apps start up with a successful 4 years in business .
CrispTalks provides affordable animated videos to startups. We are currently looking for people with strong communication & written skills to execute video designing projects. The role includes writing scripts for animated videos after understanding client's requirements & ensuring timely delivery of videos by coordinating with other team members. This is a remote position.