Gainsight is fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.Job DescriptionWorking with the IT Operations Manager; the IT Help Desk Manager is primarily responsible for the day-to-day management of the IT Department’s Help Desk. As the IT Help Desk Manager, you will provide extraordinary leadership & management needs for our growing team. You will have a love for technology and operational excellence. You should be an excellent communicator, leader, decision maker, and driver of solutions who excels in a fast-paced environment and provides unparalleled support to our end user base. Responsibilities:Run the global help desk team and evaluate performanceEnsure all support requests/inquiries are responded to and resolved in a timely fashion, and follow up with end users to identify areas of improvementLead, mentor, and assist local/global team members to deliver quality supportEvaluate current ticketing system. Recommend improvements or replacement optionsEstablish standard/global methodologies through the entire technical support processBuild and maintain a training program for internal end users and IT department users Knowledge, Skills, and Abilities necessary to perform essential job functions:Familiarity with common operating systems (macOS, Windows 10, Linux, as well as some iOS and Android) and software suites (G Suite, MS Office, Teleconferencing solutions).Ability to quickly learn new technologies and provide technical support and user trainingStrong team building and working skills across geographically dispersed teamsProficient at setting strategies to move the organization forward, setting goals, crafting and implementing action plans, and evaluating the process and resultsCompetency in project management and effective management of resources in the execution of multiple projectsEfficient at multitasking in a diverse and demanding environmentExcellent written and verbal interpersonal skills – must be able to communicate fluently in English both verbally and in writingRequirements:Bachelor's degree or equivalent business or relevant field experienceMinimum of 8 to 10 years of hands-on experience in an IT support or technical environmentMinimum of 5 years of Team Lead/Manager experienceMinimum of 4 years of hands-on Help Desk management experienceSelf-starter eager to take on new challenges at a growing, cloud-based companyPreferred:Industry recognized certificationsExperience working in a decentralized multi-site organization
UnDosTres is a leader in the mobile payments space in Mexico. Our app, a first in the country, allows users anywhere to do any transactions on their phone with a single click, such as paying bills, buying movie tickets, and topping up prepaid phones. To setup an Engineering Centre in India, we are looking for an experienced engineering manager with a track record of building strong engineering teams, focused on cultural values as much as on the technology and business goals. Background in financial technology is a plus. Is platform & infrastructure engineering your passion? Do you enjoy building teams and seeing your teammates excel in complex technical and business domain areas? Do you enjoy hands-on coding culture and building solutions that are exceptionally crafted? On the Engineering team at UnDosTres you will find a unique opportunity to leverage your leadership skills, while continuing to be hands on and responsible for the design and implementation of some of the most innovative software solutions. UnDosTres’s technology team is the backbone of our company. The team is responsible for building awesome products, frameworks and systems that allow the rest of engineering to produce and deploy software that is scalable, reliable, instrumented, secure, consistent, and well tested. Scaling an infrastructure shared across multiple products is hard. Our consistency and security requirements make scaling harder. Hard problems fascinate us and our engineers work with all of our Engineering and Product teams to find simple, consistent, clean and scalable solutions to our business requirements. What You'll Do - Your day-to-day responsibilities will be a combination of hands on coding, technical leadership, people management and mentorship, interaction with our team based in Mexico city and taking care of operational issues that come with a development center. - Hire and develop a team of engineers responsible for building frameworks, systems and tools to enable new UnDosTres products with business requirements that scale over millions of users, their transactions and secure data. - Lead by example, care for your team and establish credibility with the quality of your and your team's technical execution. - Work with our engineering team based in Mexico City, product team on security, tools, architecture, planning and delivery of multiple concurrent projects. - Work cross-functionally across the engineering organization as well as with internal and external stakeholders. - Provide leadership and growth opportunities to your team members, develop talent, mentor engineers, recruit and represent UnDosTres’s hiring brand. What We Look For - Solid leadership and communication skills. - Experience in managing diverse engineering teams. - 5+ years of software engineering experience. - Expert knowledge of a dynamically/ statically typed language -- we are open with the technologies we use and members of our team have backgrounds in a wide range of technologies. - Solid CS fundamentals and hands on coding skills. - Extensive experience building and owning large-scale distributed backend systems, and robust performant and extendible frontend systems. - Exceptional skills at developing and debugging in one or more programming languages. - Experience with AWS and/or other cloud providers is a plus. - You prefer using, enhancing and contributing to open source solutions over building solutions from the ground up. - Experience with (or want to learn about) operating system internals, file-systems, databases, network, concurrency frameworks. - Unquenchable thirst for learning new things. You obsess about keeping costs low while building your team and products. - Familiarity with Linux. What we offer: - Work with passionate problem-solvers like yourself and a multicultural and interdisciplinary team. - Competitive compensation. Equity for exceptional candidates. - An excellent work environment. - Opportunities for growth and constant learning.
Job responsibilities Engage with customers to understand their requirements in detail Develop and managed the scope of work within a project for large accounts Guide customers through the process of content onboarding and digitization Work with the customers to finalize software customization, hardware procurement, and deployment plans Connect with customer teams to define UI/UX/design of the software and content package Manage content onboarding process by coordinating with customer and internal teams Manage the content digitization project by working with all the teams involved Work with product, content, deployment, and procurement teams to ensure that account related task items are complete Track task items and follow-up with customer and internal teams Identify risk items for the project and ensure that mitigation measures are taken up Raise and track issues related to the project Define product review mechanism and ensure that teams are adhering to the defined quality standards Ensure that timelines are met and quality output is delivered Engage with the customer in product review process and obtain signoff on the final deliverable Preferred qualifications 1 to 3 years of prior work experience in ed-tech or e-learning or software services companies Key interface points Customer academic and IT teams, Product team, Content team, Delivery Manager Professional attributes Basic understanding of technology platforms Project management skills Knowledge in developing and administering resource plans and budgets. Strong verbal and written communication skills. Computer literate, with high level of competence in the use of the Microsoft Office suite of tools, including Microsoft Excel/PowerPoint/Visio/Project. Full systems development lifecycle experience from requirements gathering through design, testing and deployment Personal attributes Possess a responsible attitude, tact, patience, and courtesy Ability to operate under pressure and deliver to demanding deadlines Achieve results through others Influence the teams involved to get the work done
This requirement is for a Mobile Apps start up with a successful 4 years in business .
CrispTalks provides affordable animated videos to startups. We are currently looking for people with strong communication & written skills to execute video designing projects. The role includes writing scripts for animated videos after understanding client's requirements & ensuring timely delivery of videos by coordinating with other team members. This is a remote position.