We are looking for a product manager for the Smart Ship© Hub™ Digital platform, which enables teams to efficiently guide businesses to success across our Family of Maritime Apps (Vessel Monitoring, Crew Management, Condition Monitoring Voyage Performance, etc.).
We envision a central communication platform “Digital Twins” that matches and delivers the best Remote Vessel Performance systems to businesses when and where they need it to help them achieve their objectives as quickly as possible.
Our internal partners and customers include Engineering team, Analytics Team, Software Development and Product teams launching new features and teams working on business growth.
Work Experience
- 5 - 8 years Product Management experience
Key Responsibilities:
- Need to have 4+ years of software engineering or technical product/ experience.
- Enable, scale and optimize meaningful communications between Smart Ship Hub (SSH) and large businesses using SSH world-class IOT capabilities across multiple dashboards and Mobile Apps.
- Collaborate with cross-functional technical and business partner teams who are equally as passionate about maritime businesses helping to grow the Smart Ship Hub product ecosystem.
- Champion the platform across SSH, identify significant opportunities, and drive product vision, strategies and roadmaps in the context of broader organizational strategies and goals.
- Drive execution with quantitative and qualitative data on user behavior, platform stats and experimentation.
- Identify and break down complex business problems into solvable pieces that can be shipped iteratively.
Skills and Experience.
- Experience in building and scaling world-class platforms
- Experience driving projects with cross-functional colleagues.
- Proven record of successful product outcomes.
- Experience working with technical management teams to develop strategy, systems, solutions, and products.
- Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
- Past experience managing products in one of the following spaces: CRM, Marketing, e-Commerce, Logistics, Customer support
Education
- B.S. in Computer Science or a related technical discipline, or equivalent experience.
Smart Ship Hub’s mission is to give Ship owners the power to build strong Fleet of vessels monitored remotely. Through our family of apps and services, we're building a different kind of company that connects thousands of vessels around the world, gives them ways to share vessel performance status, and helps bring higher vessel performance. Our global teams are constantly iterating, solving problems, and working together to empower maritime industry around the world to build high performing and eco-friendly space.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Looking for an experienced Cloud Engineering & DevOps Leader with proven
expertise in building and managing large-scale SaaS platforms in the financial services or
high-transaction domain. The ideal candidate will have a strong background in AWS cloud
infrastructure, DevOps automation, compliance frameworks (ISO, VAPT), and cost
optimization strategies.
Cloud Platforms: AWS (Lambda, EC2, VPC, CloudFront, Auto Scaling, etc.)
● DevOps & Automation: Python, CI/CD, Infrastructure as Code, Monitoring/Alerting
systems
● Monitoring & Logging: ELK stack, Kafka, Redis, Grafana
● Networking & Virtualization: Virtual Machines, Firewalls, Load Balancers, DR
setup
● Compliance & Security: ISO Audits, VAPT, ISMS, DR drills, high-availability
planning
● Leadership & Management: Team leadership, project management, stakeholder
collaboration
Preferred Profile
● Experience: 15–20 years in infrastructure, cloud engineering, or DevOps roles, with
at least 5 years in a leadership position.
● Domain Knowledge: Experience in broking, financial services, or high-volume
trading platforms is strongly preferred.
● Education: Bachelor’s Degree in Engineering / Computer Science / Electronics or
related field.
● Soft Skills: Strong problem-solving, cost-conscious approach, ability to work under
pressure, cross-functional collaboration.
Key Responsibilities:
- Handle escalated voice calls transferred by L1 agents or supervisors.
- Provide expert-level support for complex issues and ensure timely resolution.
- Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
- Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
- Identify patterns in escalations and suggest process/product improvements.
- Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
- Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
- Ensure adherence to SLAs and internal escalation protocols.
- Act as a mentor and point of contact for L1 agents when guidance is needed.
Requirements:
- 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
- Strong verbal communication skills with fluency in [English/Other relevant language].
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
- Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
- Willingness to work in rotational shifts or weekends, if required.
- Bachelor's degree or equivalent preferred.
We are looking for a dynamic and results-driven International Telecaller to join our team. The candidate will handle outbound calls to potential and existing clients across global markets, providing product or service information, addressing inquiries, and closing sales opportunities.
Excellent communication and interpersonal skills
Inbound sales, negotiating and convincing skills
Skills to promote our service to potential customers and close deals to maximize sales
Actively seek out new sales opportunities through cold calling, networking, and social media
Effectively managing feedback and escalations from customers and vendors.
Working in close interface with the product and marketing team to build better processes, products for the customers.
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AngularJS (1.x)
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Ruby on Rails (ROR)
Go Programming (Golang)Job Description :
Hiring for Staff Engineer (Back end) for a leading product based company at DLF IT Park, Chennai.
Skill Set :
- Strong Experience in any Programming language (Ruby, Go, Java, or other high-performance languages), Architecture, Design (HLD/LLD), Data structures, Algorithms, Hands-on Coding, Problem Solving, etc
- Experience in Web Technology is Must.
- Looking for candidates with good experience in product development.
- Candidates from product development companies will be preferred.
- Candidates willing to relocate/preferring Chennai can apply.
Responsibilities :
- Analyze and drive product requirements
- Architect and design product features for scale and maintainability
- Lead in the design, implementation, and deployment of successful systems and services
- Ensure the quality of architecture and design of systems
- Implement code with very high coverage of unit tests and component tests
- Perform design and code reviews
- Functionally decompose complex problems into simple, straight-forward solutions
- Fully and completely understand system interdependencies and limitations
- Possess expert knowledge in performance, security, scalability, architecture, and best practices
- Software development of high quality/availability core systems
- Cross-training peers and mentoring teammates
- Document HLD/LLD for easy knowledge sharing and future scaling
Must have :
- 8-12 years of experience designing, integrating and developing distributed applications in Ruby, Go, Java, or other high-performance languages
- Experience with cluster and container orchestration systems such as Docker, Mesos, Marathon, Salt or Kubernetes.
- Experience with Service design, systems engineering, API Design and versioning
- Understanding of Design Patterns, Serverless computing, cloud-first architecture, TDD, BDD, CI/CD, Integration Patterns
Good to have :
- Experience building distributed systems using Kafka. Strong grasp of fundamental concepts of Kafka, ZooKeeper and building producer and consumer applications using Kafka
- Familiarity writing and optimizing advanced SQL queries
- Good Linux/UNIX systems knowledge
- AWS compute and storage PaaS services. AWS certified solutions architect nice to have.
- Experience productionizing Machine Learning models
- Experience publishing technical papers in reputed conferences.
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PHP
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Full Stack Developer - Averlon