Supporting the field team, with committed objectives, schedules, and costs as per allocated budget. Service head is expected to have a strong mindset towards Continuous Improvement (CI) and will be responsible for driving the CI initiatives. Providing overall understanding and experience in Banking self-service products and its standards and Technical Support processes. Effectively communicating to banks/ clients and internal team Maintaining morale and productivity by giving feedback to team members as needed. Proactively working with the Project management team and call center and Internal various team for activities like resource requirements, job rotations, and attrition prevention. Recognizing Top Talent, Critical resources in the teams. Designing and updating Succession plan for all the critical resources to minimize the business risk. Mentoring the Support team Developing and coordinating recruiting and staffing in line with her/ his business function's strategies and diversity requirements. Identifying performance issues and escalating to TSG team and following up till the solution provided. Managing the daily activities of support team to ensure assigned tasks are completed in accordance with time, cost and technical objectives Also responsible for Service delivery as per agreed SLA for all Banking products. Revenue generation for all Banking products. Ensuring In time implementation of various projects. Maintaining Uptime & team management to measure TAT for various vendors & 3rd party products. New business development Reviewing & conducting monthly/ quarterly meets with team to overcome deficiencies for smooth operation. Visiting customer as per service plan matrix. Head count planning and spare parts planning. On time payment collection Minimizing the Penalty & meet SLA uptime Ensuring all the AMCs are booked on time as per the target.
The Project Manager role we're looking for will manage key client projects. The responsibilities include the coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of project. Prepare reports for upper management regarding status of project. Lead and direct the work of others.Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
An entrepreneurial conference research and production company looking for an ambitious, dedicated and experienced Conference Manager to help grow both the conferences and the company. We are looking for someone creative, organised and passionate about project management and events,who can plan an event from start to finish that exceed our expectations. Key tasks and responsibilities: Development, production and delivery of projects from proposal to execution, on time, within budget, that exceed our expectations Coordinate all operations, from sourcing and negotiating with vendors and suppliers to venue searches and bookings Setting, communicating and maintaining timelines and priorities on every project Develop and maintain event databases, such as filtering and segmentation, with meticulous attention to detail Coordinate event logistics and collateral material design, production and distribution and maintain production schedules for event materials/collateral Communicating, maintaining and developing client and supplier relationships Perform general duties to support event planners, project managers and the Global Event team Analyse events portfolio and key performance areas and prepare event follow-up reports, identify areas to improve on for future events Montoring calendars and booking in meetings and calls for the management team Competitor research, analysis and reporting · Candidate requirements: Minimum 2-3 years minimum operational or project management experience from a B2B events/conference production company Graduated to degree level or equivalent in your chosen discipline, ideally Marketing, Social Sciences, Humanities, Languages or similar Fluent in written and spoken English Ability to work under pressure and meet demanding deadlines Ability to work independently and show a strong sense of initiative, taking ownership of key projects when required with a proactive attitude Ability to multitask, prioritise and be flexible is essential Works well as part of fast-paced team, prioritising effectively and managing workload Excellent IT skills - proficient in both Windows and Mac operating systems (i.e. PowerPoint, Keynote, Excel, Word, Outlook) Strong interpersonal and communication skills both verbal and written, able to successfully interact with all parts of the business and stakeholders at all levels Excellent organisational, analytical and administrative skills, meticulous attention to detail Flexible in approach and able to amend hours as required to suit business needs Adept at general administrative tasks like budgeting, data entry, and word processing
About LINC EducationLINC Education (www.linceducation.com), based in Singapore, is a global pioneer in providing high-touch, high-quality educator-led support services to universities around the world. Its specialist services are highly sought after by university managements and faculty to retain and grow their online student enrolments. LINC’s services are customized for each university, and delivered using a cutting-edge technology platform (LINCtrac) to provide a superior and effective learning experience to students.LINC is managed by education sector professionals with more than 30 years of combined experience and overseen by an advisory board of the best academic professionals in the world. Dr. M Rammohan Rao (ex-Dean, Indian School of Business and ex-Director, IIM Bangalore) and Deepak Chandra (Secretary – Education, Rajiv Gandhi Foundation and ex-Deputy Dean, Indian School of Business) are members of the LINC Board of Advisors.Position SummaryAs an experienced Business Faculty Member (LINC Fellow), the candidate will serve students in Masters-level programs studying at premier Australian universities. LINC Fellows will be the single point-of-contact for the unit-in-charge for student academic matters. The role will be part time (15-20 hours per week) with scheduled weekend availability. LINC Fellows will be “actively engaged” when a unit (subject) is assigned. A unit will range from 7 to 14 weeks at a time. LINC Fellows are required to provide 2-3 hrs each afternoon (between noon to 5pm) every day when they are supporting students. Candidate will have flexibility to work from location of his/her convenience. What’s on offer?The role offers a competitive remuneration between INR 30,000-50,000 per month (based on committed weekly time, batch size and experience level of the LINC Fellow) when actively engaged, plus performance-based incentives.The position is based out of Mumbai, Pune, NCR and Bangalore.The professional benefits include: Interacting with high-quality global university faculty Working with a diverse range of international students Developing deeper subject understanding Gaining richer academic exposure Improving interpersonal and cross-cultural skills Desired candidate profile: PG/Doctoral degree with distinction or first-class from a top university in India 5-10 years of corporate experience and/or teaching experience in the fields like Marketing, Finance, Operations, Organization/HR, Data Analytics, Project Management, Strategy and Ethics at a leading university or college (note: at least 1 year formal teaching experience at a university of college is a MUST). Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse culture Proficient in English language Must possess a working laptop and have access to high-speed (>2 MBPS) stable internet connection Ability to quickly learn and use technology platforms for interacting with student including host university’s Learning Management System and LINC's technology platform (training on these platforms will be provided) Job Type: Part-timeSalary: ₹30,000.00 to ₹50,000.00 /month
JD:- Responsible to manage/support all the current IT applications including websites. - Design and architect of new changes to discuss with our IT team for new product enhancement, the impact analysis and then discuss the design of it. - Keep in mind to make the design very user friendly and it should be very easily understandable to end-users. - Scalability, security and performance of our platform. - Work closely with the Management and set both short- and long-term technical goals. - Managing Project scope and change requests (CR) - Guiding the team in defining technical architecture of their projects, including working with them to finalize the DB schema. - Planning and allocating work with the team. - Leading and participating in meetings at the operational and project level, and providing continuous feedback on project status and track the progress of milestones.- Manage high priority tasks, enhancements and/or bugs related to assigned projects.- Create and maintain comprehensive project documentation.- Should have good Knowledge of Server and AWS Console.- Build and maintain working relationships with team members, vendors, and other departments involved in the projects.- Should be able to perform code analysing and reading exercises of projects.Essential Skills :- Educational Qualifications: Bachelors and Masters In computer science. - Expert level PHP, OOPs, Laravel and Cake PHP framework, MVC, Design Patterns and MySQL. - Expert-level DB design and Optimizing MySQL Queries and databases to improve the performance.- Feels comfortable using XHTML, XML, HTML5, CSS3, SaSS, jQuery, Ajax, Angular, mod-rewriting. - Have experience with REST API, JSON, SOAP, Node and any ETL tool is a plus. - Expert-level Server management and AWS Console. - Proactive, goal-oriented, reliable and should have a self-structured way of working. - Experience working in a team development setting, using source code control - Experience with both front end and back end development Experience in the following areas.- Experience with developing reporting interfaces (charts, data grids, filters, exporting)
Experience in designing test automation and innovation strategies for large scale or complex programmes. Demonstrated experience with large-scale test automation delivery, complex, cross discipline technology projects, including scope definition, schedule development and stakeholder engagement activities Extensive demonstrable experience of multi-tier test automation and test industrialisation methodologies, tools and frameworks, for both agile & waterfall test delivery, such as: Acceptance test driven development / Behaviour driven development Scripted test automation (e.g. Selenium/Appium, Cucumber, Serenity) API test automation (e.g. ReadyAPI, Postman, RestAssured) Knowledge of software version control concepts, such as branching, merging, change and release management. Experienced in accelerating testing methodologies by complementing stubs and drivers for Integration and API Testing. Strong interpersonal/communication skills, and ability to influence, steer, and motivate people at all levels across a broad variety of job functions Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment; consisting of permanent and supplier test resources. Advocate for QA best practices across project delivery, establishing and embedding a programme level testing strategy applicable to all changes and releases Own release activities such as defect triaging from multiple teams and ensuring test packs (regression, smoke) are updated to include new functionality. Co-ordinate the use and maintenance of test environments for systems across the project, ensuring best practices for data quality, data consistency and supporting programme needs.
• Minimum 10 years of project management experience within a project based IT environment, with a good experience to industry standard Project Management and Development Life Cycles, Agile methodologies (SAFE, Scrum, Lean, etc. – previous experience as a Scrum Master is highly desired), Change implementation planning and management, Systems Development Management, PM tools (will be good if knowledgeable on Planview, MS Project, etc.), Application Support & Business Analysis, People Management. • Key Skills: Excellent stakeholder management up to VP level; Business communication; Strong influencer; Strong vendor management skills; Strong Planning • Experience on delivering in large companies; matrix organization (with multiple disciplines e.g. Architects, technical designers, application development, test teams); a multi-cultural environment; On-shore/ Off-shore leadership of teams • Experience on vendor/partner management of large complex vendors (e.g. SAP, Google, Microsoft, IBM, Oracle) • Experience on delivering complex integration projects involving multiple (internal and external) suppliers and technologies • Beneficial would be previous experience with cloud based solutions • Domain: Airline, IT Infrastructure, Customer Experience
Function: Digital MarketingPosition: Business HeadPOSITION OVERVIEW:Purpose: - Overlook and manage the day to day functioning of the Social Media team. - Pitching for new clients and retention of existing clientsKey Responsibilities:- Develop digital marketing strategies to improve awareness, engagement, new customer acquisition (Cross-Sell/Up-Sell), and support client retention.- Has experience with online monitoring and measurement platforms including but not limited to Facebook Insights, YouTube Insights, Google Analytics, HootSuite, TweetDeck, and our own products- Business Development/Pitching to new clients- Mentor and provide training to communication and management professionals throughout the organization on best practices for creating, managing, monitoring, and developing content for social networks- Work with brands / clients to explore and identify ways to integrate social media into business strategies and marketing campaigns- Take a proactive approach to account and relationship management with the goal of providing superior customer experience- Up-selling to existing clients- Take a proactive approach to account and relationship management with the goal of providing superior customer experience- Responsible in providing innovative solutions to clients/campaigns- Manage day to day operations of the team- Is the escalation point for the accounts/campaigns running under him/her- Is responsible for the contracts/agreements- Is responsible for training of his/her Account Managers- Approving leaves of his/her account managers- Performance review of his/her account managers- Final POC for client issues/resolutions etc- (External)Reports To: Vice President/CEODirect Reports: Associate, Junior Associates, Senior Associates and Account Managers and Senior Account ManagersKey Measures: - Assign targets, KRAs and KPIs to the team and ensure that the team works towards achieving the same.- Ensure higher returns of Capital- Identifying future needs of the client and defining workflows for the team accordingly.- Developing and managing digital marketing campaigns- Review new technologies and keep the company at the forefront of developments in digital marketing.- Conduct research of companies, preparing presentations, building databases and lead generation- Overseeing the social media strategy of the company- Conceive, create and executive online media and marketing programs.- Strategize and execute social media and digital branding programs from concept to execution in partnership with various internal and external cross functional business partners. - Ensure smooth intra team communications and process deliveries. Ensure smooth intra team communications and process deliveries.- Ensuring proper protocol and communication etiquettes are adhered to at all times (for ex: emails, deadlines on deliverables, follow-ups, timely responses to clients and colleagues, etc..)PERSON OVERVIEW:Qualifications: Graduates (BA, BSc, BMM etc..), Postgraduates, Any higher professional qualifications (for example: MBA, PGDBM etc...)Experience: 4-6 years of Digital Marketing experienceSoft Skills:- Excellent command over the language- Good communication (written and verbal) skills- Creative thinking- Management skills- People skills- Being Up to date with latest trends in the market- Ability to take sound business callsLocation - Jogeshwari West, MumbaiPlease share updated CV with current CTCHR
Product Manager - Myrsa Digital In this role, you will be responsible for conceptualizing and building a fully digital Myrsa experience for the end user with the help of DIY content, online coaching, and online consultation. Myrsa Digital experience will cover health & Wellness, Events, Public Service, Food and sales & Marketing. You will be required to explore and leverage variety technology such as wearable, IOT, and AI to deliver high-quality content and solutions to our users - both on-demand and live. PMs on the team enjoy a high degree of responsibility and ownership. As a member of the Product Team, you will drive the strategy, roadmap, execution, and growth of a product area. You will work closely with other product managers, engineers, designers, sales, marketing, legal, analytics and do everything (defining requirements, prioritizing, testing, writing copy, tracking metrics etc.) to ship high-quality products. Looking for: Experience in building user-facing, full stack products We are looking for PMs who have 3+ years of product management experience in building and shipping products which involved development across user interfaces, core systems (e.g. order management, payments) and involved operational as well as technical workflows. Prior experience in shipping digital content products, especially on mobile devices (apps, progressive web) is a plusCustomer obsession and understanding of consumer psychologyWe are looking for PMs who are very customer focused and have a strong understanding of customer behavior and psychology to come up with product ideas. You are someone who cares not just about the technology but also the psychology that makes great products.Fundamental, independent, structured thinkingMyrsa is solving one of a kind, challenging problems in a way no one else is aspiring to. This requires PM to bring in independent thought, challenge conventional approaches, and identify opportunities to drastically simplify ways of doing things, especially using technology. Our PMs are self-driven, like to work fairly independently, and drive progress without needing constant oversight or direction - we are a start-up, and in a start-up, things don’t get done unless Skill set:• Prior PM experience (3+ years) in building full stack consumer products, especially on Mobile devices. Experience in working on content products is a plus.• Self-sufficiency with data, visualizations, and analytics. Knowledge of SQL is a plus• Basic prototyping and communication of ideas via visual media
Overall purpose of the job - This role would be responsible for identifying and implementing mitigations, practices and controls ensuring adequate application and infrastructure security posture is maintained all at times Key Performance Areas - • Good at application threat modeling and applications risk identification & remediation • Strong web application security experience with thorough understanding of web application vulnerabilities • Knowledge of database, application, and web server design and implementation • Familiarity with Security standards \ frameworks and groups (OWASP, OSSTM, WASC, FISMA) • Experience in dynamic and static application vulnerability scanners like HP WebIspenct, IBM AppScan, HP Fortify, etc • Create, implement & review data protection strategy across the organization. • Experience in client handling including interaction with developers for understanding the mitigations • Experience on Mobility Platform like Phone-Gap \ native Android \ Worklite and MDM /MAM • Knowledge of DevOps and other upcoming technologies used in SDLC • Experience in manual verification of false positives reported by automated tool • Devise and enforce standards and best practices for data protection in line with international standards and industry best practices. • Evaluate the adequacy of security measures including network security to protect organizational data and information assets • Define and implement project as per approved Plan of action. • Identify security solutions as per business needs • Manage POC for agreed and approved solutions as per defined process • Conduct partner reviews • Coordinate with vendors / partners on closure of projects / activities • Manage intra and inter department conflict amicably • Benchmark and compare security practices with the industry • Implementation, operation and maintenance of the Information Security Management System based on standards like ISO/IEC 27001, Cobit, ITIL etc as applicable. • Information security risk assessments and controls selection activities • Track all audit schedules and ensure closure of all security gaps. • Reporting of all critical security issues • Co-ordinate for Risk Assessment of IT systems and Third Party workloads • Facilitate Internal process and IT audits • Software license compliance at all times • Implement tools and processes related to compliance monitoring as per internal security policies and applicable laws and regulations • Facilitate and drive initiatives of Internal Audits for Information Technology and update on Closure and Identified Risk to the Management • Review of Third Party applications / systems and network security on monthly basis • Adherence To Change Management Processes
# Key Responsibilities * To successfully plan, design, execute, control and lead implementation of customer projects. * Defining the scope of the project with product manager, bizdev & tech leads as per customer requirements. * Management of customer delivery on-site, and management of customer stakeholder expectations. * Liaisoning with cross functional teams for timely project execution with highest quality.
We are looking to hire for Client Servicing Associate for our e-commerce business, who resides in Mumbai preferably western suburbs. This is an email / chat oriented profile (No calls involved) with office hours 10.30 am to 7 pm. This is a mix of Client-servicing, Operations and sales. Prior experience in these fields though preferred, is not mandatory. Freshers with excellent written english are welcome to apply. Job Description: - Develop and maintain existing client relationships in person via chat and email only - Professionally and effectively employ sales skills to achieve targeted sales - Effectively communicate with overseas clients to gain commitment to purchase - Identify, develop and maintain relations with potential clients to drive billed revenue for attaining set revenue targets - Liaise with vendors and contracted artists to accomplish projects assigned in timely manner - Ensure Quality control / proofing for every accomplished project before sending them over to customers for approval - Respond to customer inquiries via email in an efficient and effective manner - Must have knowledge of Sales management / tracking / monitoring / reporting / Inquiry Handling - Customer Feedback Collecting Reviews from customers Desired Candidate Profile / Skills: - Excellent written communication skills. - Should not make grammatical errors. - Great communication Skills - Customer orientation and Problem Solver - Strong organizational & time-management skills - Ability to do multi-tasking About Us WhataPortrait.com was created for and by art enthusiasts. Our team is comprised of a network of artists all over the world, in areas such as the U.S., India, Philippines, and China. All of our artists are professional and hand-picked for their ability to deliver world-leading quality straight to you. We specialize in transforming your favorite photos into masterpieces. Each and every artwork is 100% handmade and custom. You are guaranteed to receive high quality at a great price every time! Our Mission: "To bring art to everyone’s life and to keep the tradition of handmade art alive!"
CrispTalks provides affordable animated videos to startups. We are currently looking for people with strong communication & written skills to execute video designing projects. The role includes writing scripts for animated videos after understanding client's requirements & ensuring timely delivery of videos by coordinating with other team members. This is a remote position.
We have a participative work culture mixing industry experience with young & dynamic talent making every day an enjoyable & learning experience...
We have a participative work culture mixing industry experience with young & dynamic talent making every day an enjoyable & learning experience...
We are the largest AV integrator in India doing large and complex solutions for MNC clients in Pan india.