Enabler - Learner Operations, SOAL India Role Description: Operations Management Manage day-to-day operations of programs Managing and creating processes to streamline smooth delivery of the curriculum Creating SOPs and checklists to scale the operations and optimize resources Custodian of the quality of learning experience & learner welfare Take responsibility for quality control Share weekly/monthly audit reports with Stakeholders (founders, networks team, learning studio team, investors, etc.) to assess health and improvement of the programs Perform risk management to minimize risks that disrupt smooth operations and learner welfare & success Constantly look for ways to improve engagement levels and welfare & performance of the learners in collaboration with the learning studio (i.e. the pedagogy and content design team) Catalyst Management Manage and coach in-house and external catalysts to ensure smooth operation of programs, learning outcomes are regularly met and student success is achieved Audit and analyse performance of catalysts on different program elements and propose interventions to improve learner success Enable training of catalysts in collaboration with the learning studio team to practice the SOAL pedagogy and maintain high learning experience standards Resource planning & optimization Conduct human and monetary resource planning & hire catalysts as needed Work closely with the pilots team during launches of new programs and build/optimize the programs for scale Requirements: An understanding of new age teaching & learning methods Excellent team & project management skills Excellent analytical and problem-solving skills. Can make data driven decisions Carries an entrepreneurial mindset and suitable for start-up cultur
Product Understanding and Demonstration Work with Sales team in winning new business Convey deep understanding of customer's business and technology Present products, architecture, capabilities and consultation to potential and existing customers Build customer relationships Create Scope of Work and Solution Documents Collaborate with Delivery teams to cater to unique customer requirements Build and Facilitate Proof of Concept for potential customers Create Knowledge Base and Product Documentations Knowledge on Contact Centre Softwares, CRMs and Cloud Telephony is a plus
Essential Duties and Responsibilities: Guides and coaches the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers. Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques. Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines. Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team. Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams. Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization. Works with Agile coaches and other Scrum Masters to grow within the role. Contributes to the advancement and improvement of Agile practices within the organization. Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective. · Acts as a leader who coaches and supports Agile teams assigned to mainly Business as Usual (BAU) work and to a lesser degree, important department initiatives and applicable portions of corporate projects and initiatives.
- Elicits, analyzes, specifies, and validates the business needs of stakeholders, be the customers or end users.- Scrum Management and coordinating with the tech team.- Collaborates with project sponsors to determine project scope and vision.- Clearly identifies project stakeholders and establish customer classes, as well as their characteristics.- Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.- Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.- Works with stakeholders and project team to prioritize collected requirements.- Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.- Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.- Participates in the QA of purchased solutions to ensure features and functions have been enabled and optimized.- Participates in the selection of any requirements documentation software solutions that the organization may opt to use.- Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.- Develops and utilizes standard templates to accurately and concisely write requirements specifications.- Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.- Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.- Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.- Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.- Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.- Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
Guide, coach and motivate the team with the goal of increasing productivity Passionate about Scrum, Kanban, Lean Thinking, Lean Startup etc. Organize and lead Scrum ceremonies Communicated with main stakeholders Oversee and manage scope, timeline, quality, goals and deliverables that support business goals Monitor schedule and cost performance Identify key KPIs Prepare and present reports on the progress and success
Accomplishes information technology staff results by communicating job expectations; planning, monitoring, coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Completes projects by coordinating resources and timetables with user departments and data center. Verifies application results by conducting system audits of technologies implemented. Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. Technical Management, Technical Understanding, Analyzing Information , Informing Others, Staffing, Problem Solving, Data Center Management, Developing Budgets, Coordination, Strategic Planning, Quality Management.
Want to join the trailblazing Fintech company which is leveraging software and technology to change the face of short-term financing in India!Our client is an innovative Fintech company that is revolutionizing the business of short term finance. The company is an online lending startup that is driven by an app-enabled technology platform to solve the funding challenges of SMEs by offering quick-turnaround, paperless business loans without collateral. It counts over 2 million small businesses across 18 cities and towns as its customers. Its founders are IIT and ISB alumni with deep experience in the fin-tech industry, from earlier working with organizations like Axis Bank, Aditya Birla Group, Fractal Analytics, and Housing.com. It has raised funds of Rs. 100 Crore from finance industry stalwarts and is growing by leaps and bounds.As the Product Manager - Partner Integrations,you will be required to work with thepartners in eCommerce and payments space.What you will do: Working with product and tech team of the partners to build APIs, workflows and user journeys. Liaising with the partner teams to create different programs. Gathering requirements from stakeholders across the organization and translate them into product features and enhancements. Working with developers to build an API suite and SDKs. Conducting primary and secondary research, understanding market trends and analyzing large amounts of data to come up with insights to help drive the product roadmap. Possessing strong project management skills and ability to present work to executive staff. Maintaining and prioritizing the product roadmap in line with company goals. Tracking the product usage after release and maintaining/improving the product during its lifecycle. Assessing market competition by comparing the company & product to competitors & products. Keeping a track of ongoing development by conducting daily scrums. Being comfortable working in a startup environment with a learn fast, fail fast attitude. Candidate Profile: What you need to have: Having at least 3 years of experience in product management domain. Graduate/PG degree in engineering or related quantitative field. Extra-ordinary data analysis skills. A never-ending desire to grow and learn. Experience in product management in Fintech is preferable.
Project Manager Roles and Responsibilities: Facilitates daily stand-up, iteration planning, sprint review, and iteration retrospective Responsible for Managing multiple & challenging projects for Techinnovadors. Handling multi vertical companies from different continents. Maintain team data in project management software (i.e. JIRA, Asana etc.) to support estimates and execution. Would be responsible for stakeholder management – coordinating with Internal and external stakeholders. Managing Kick-off meetings. Tracking and delivering projects on time. Evaluate (time / cost / quality) & change requests. SOW /Sign-off with customer Guide team towards deliverables to customers. Would be conducting formal weekly project status review meetings with team as well as with customer Project Risk Management and Mitigation (Internal & External) Follow laid down processes, update weekly status and ensure to have weekly one on one in the team. Learn effective project management skills to deliver projects successfully. Understand and resolve issues (client/internal) with processed data / software effectively and efficiently. Travel at regular intervals to customer locations for requirements gathering, project status updates, corrective / preventive action plan etc. Create project planning document for sign-off. Enable brainstorming sessions with team to gather innovative approaches. Resource Planning. Ability to work independently, across time zones, and with minimal supervision. Exposure with working in Agile/Scrum environment Requirements: Hungry and Passionate over a fancy college degree. Minimum 4 years of experience in End to End Project Management role. Delivering multiple and complex projects. Excellent Oral & Written communication skills. Should be proficient in client interactions.
The Project Manager role we're looking for will manage key client projects. The responsibilities include the coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of project. Prepare reports for upper management regarding status of project. Lead and direct the work of others.Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
An entrepreneurial conference research and production company looking for an ambitious, dedicated and experienced Conference Manager to help grow both the conferences and the company. We are looking for someone creative, organised and passionate about project management and events,who can plan an event from start to finish that exceed our expectations. Key tasks and responsibilities: Development, production and delivery of projects from proposal to execution, on time, within budget, that exceed our expectations Coordinate all operations, from sourcing and negotiating with vendors and suppliers to venue searches and bookings Setting, communicating and maintaining timelines and priorities on every project Develop and maintain event databases, such as filtering and segmentation, with meticulous attention to detail Coordinate event logistics and collateral material design, production and distribution and maintain production schedules for event materials/collateral Communicating, maintaining and developing client and supplier relationships Perform general duties to support event planners, project managers and the Global Event team Analyse events portfolio and key performance areas and prepare event follow-up reports, identify areas to improve on for future events Montoring calendars and booking in meetings and calls for the management team Competitor research, analysis and reporting · Candidate requirements: Minimum 2-3 years minimum operational or project management experience from a B2B events/conference production company Graduated to degree level or equivalent in your chosen discipline, ideally Marketing, Social Sciences, Humanities, Languages or similar Fluent in written and spoken English Ability to work under pressure and meet demanding deadlines Ability to work independently and show a strong sense of initiative, taking ownership of key projects when required with a proactive attitude Ability to multitask, prioritise and be flexible is essential Works well as part of fast-paced team, prioritising effectively and managing workload Excellent IT skills - proficient in both Windows and Mac operating systems (i.e. PowerPoint, Keynote, Excel, Word, Outlook) Strong interpersonal and communication skills both verbal and written, able to successfully interact with all parts of the business and stakeholders at all levels Excellent organisational, analytical and administrative skills, meticulous attention to detail Flexible in approach and able to amend hours as required to suit business needs Adept at general administrative tasks like budgeting, data entry, and word processing
About LINC EducationLINC Education (www.linceducation.com), based in Singapore, is a global pioneer in providing high-touch, high-quality educator-led support services to universities around the world. Its specialist services are highly sought after by university managements and faculty to retain and grow their online student enrolments. LINC’s services are customized for each university, and delivered using a cutting-edge technology platform (LINCtrac) to provide a superior and effective learning experience to students.LINC is managed by education sector professionals with more than 30 years of combined experience and overseen by an advisory board of the best academic professionals in the world. Dr. M Rammohan Rao (ex-Dean, Indian School of Business and ex-Director, IIM Bangalore) and Deepak Chandra (Secretary – Education, Rajiv Gandhi Foundation and ex-Deputy Dean, Indian School of Business) are members of the LINC Board of Advisors.Position SummaryAs an experienced Business Faculty Member (LINC Fellow), the candidate will serve students in Masters-level programs studying at premier Australian universities. LINC Fellows will be the single point-of-contact for the unit-in-charge for student academic matters. The role will be part time (15-20 hours per week) with scheduled weekend availability. LINC Fellows will be “actively engaged” when a unit (subject) is assigned. A unit will range from 7 to 14 weeks at a time. LINC Fellows are required to provide 2-3 hrs each afternoon (between noon to 5pm) every day when they are supporting students. Candidate will have flexibility to work from location of his/her convenience. What’s on offer?The role offers a competitive remuneration between INR 30,000-50,000 per month (based on committed weekly time, batch size and experience level of the LINC Fellow) when actively engaged, plus performance-based incentives.The position is based out of Mumbai, Pune, NCR and Bangalore.The professional benefits include: Interacting with high-quality global university faculty Working with a diverse range of international students Developing deeper subject understanding Gaining richer academic exposure Improving interpersonal and cross-cultural skills Desired candidate profile: PG/Doctoral degree with distinction or first-class from a top university in India 5-10 years of corporate experience and/or teaching experience in the fields like Marketing, Finance, Operations, Organization/HR, Data Analytics, Project Management, Strategy and Ethics at a leading university or college (note: at least 1 year formal teaching experience at a university of college is a MUST). Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse culture Proficient in English language Must possess a working laptop and have access to high-speed (>2 MBPS) stable internet connection Ability to quickly learn and use technology platforms for interacting with student including host university’s Learning Management System and LINC's technology platform (training on these platforms will be provided) Job Type: Part-timeSalary: ₹30,000.00 to ₹50,000.00 /month
JD:- Responsible to manage/support all the current IT applications including websites. - Design and architect of new changes to discuss with our IT team for new product enhancement, the impact analysis and then discuss the design of it. - Keep in mind to make the design very user friendly and it should be very easily understandable to end-users. - Scalability, security and performance of our platform. - Work closely with the Management and set both short- and long-term technical goals. - Managing Project scope and change requests (CR) - Guiding the team in defining technical architecture of their projects, including working with them to finalize the DB schema. - Planning and allocating work with the team. - Leading and participating in meetings at the operational and project level, and providing continuous feedback on project status and track the progress of milestones.- Manage high priority tasks, enhancements and/or bugs related to assigned projects.- Create and maintain comprehensive project documentation.- Should have good Knowledge of Server and AWS Console.- Build and maintain working relationships with team members, vendors, and other departments involved in the projects.- Should be able to perform code analysing and reading exercises of projects.Essential Skills :- Educational Qualifications: Bachelors and Masters In computer science. - Expert level PHP, OOPs, Laravel and Cake PHP framework, MVC, Design Patterns and MySQL. - Expert-level DB design and Optimizing MySQL Queries and databases to improve the performance.- Feels comfortable using XHTML, XML, HTML5, CSS3, SaSS, jQuery, Ajax, Angular, mod-rewriting. - Have experience with REST API, JSON, SOAP, Node and any ETL tool is a plus. - Expert-level Server management and AWS Console. - Proactive, goal-oriented, reliable and should have a self-structured way of working. - Experience working in a team development setting, using source code control - Experience with both front end and back end development Experience in the following areas.- Experience with developing reporting interfaces (charts, data grids, filters, exporting)
Function: Digital MarketingPosition: Business HeadPOSITION OVERVIEW:Purpose: - Overlook and manage the day to day functioning of the Social Media team. - Pitching for new clients and retention of existing clientsKey Responsibilities:- Develop digital marketing strategies to improve awareness, engagement, new customer acquisition (Cross-Sell/Up-Sell), and support client retention.- Has experience with online monitoring and measurement platforms including but not limited to Facebook Insights, YouTube Insights, Google Analytics, HootSuite, TweetDeck, and our own products- Business Development/Pitching to new clients- Mentor and provide training to communication and management professionals throughout the organization on best practices for creating, managing, monitoring, and developing content for social networks- Work with brands / clients to explore and identify ways to integrate social media into business strategies and marketing campaigns- Take a proactive approach to account and relationship management with the goal of providing superior customer experience- Up-selling to existing clients- Take a proactive approach to account and relationship management with the goal of providing superior customer experience- Responsible in providing innovative solutions to clients/campaigns- Manage day to day operations of the team- Is the escalation point for the accounts/campaigns running under him/her- Is responsible for the contracts/agreements- Is responsible for training of his/her Account Managers- Approving leaves of his/her account managers- Performance review of his/her account managers- Final POC for client issues/resolutions etc- (External)Reports To: Vice President/CEODirect Reports: Associate, Junior Associates, Senior Associates and Account Managers and Senior Account ManagersKey Measures: - Assign targets, KRAs and KPIs to the team and ensure that the team works towards achieving the same.- Ensure higher returns of Capital- Identifying future needs of the client and defining workflows for the team accordingly.- Developing and managing digital marketing campaigns- Review new technologies and keep the company at the forefront of developments in digital marketing.- Conduct research of companies, preparing presentations, building databases and lead generation- Overseeing the social media strategy of the company- Conceive, create and executive online media and marketing programs.- Strategize and execute social media and digital branding programs from concept to execution in partnership with various internal and external cross functional business partners. - Ensure smooth intra team communications and process deliveries. Ensure smooth intra team communications and process deliveries.- Ensuring proper protocol and communication etiquettes are adhered to at all times (for ex: emails, deadlines on deliverables, follow-ups, timely responses to clients and colleagues, etc..)PERSON OVERVIEW:Qualifications: Graduates (BA, BSc, BMM etc..), Postgraduates, Any higher professional qualifications (for example: MBA, PGDBM etc...)Experience: 4-6 years of Digital Marketing experienceSoft Skills:- Excellent command over the language- Good communication (written and verbal) skills- Creative thinking- Management skills- People skills- Being Up to date with latest trends in the market- Ability to take sound business callsLocation - Jogeshwari West, MumbaiPlease share updated CV with current CTCHR