Project Manager- Marketing

Job Title: Customer Support Executive

Location: Koramangala, Bengaluru

CTC: ₹4.5 LPA (₹32,500 In-hand) + Additional Incentives

Working Days: 6 Days a Week

Week Off: Rotational Weekend Off

Shift: Rotational Shifts (may extend till 11:00 PM – 12:00 AM)

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to join our team in Bengaluru. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

1. Customer Interaction

• Handle inbound and outbound customer queries through calls, emails, and chat.
• Provide accurate information about products, services, and processes.
• Ensure prompt and effective resolution of customer concerns.

2. Issue Resolution

• Identify customer problems and provide appropriate solutions within defined timelines.
• Escalate complex issues to relevant internal teams when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.

3. Customer Experience

• Maintain a professional and empathetic approach while interacting with customers.
• Build positive relationships with customers to enhance satisfaction and retention.
• Ensure adherence to service quality standards and company policies.

4. Documentation & Reporting

• Maintain accurate records of customer interactions in the CRM system.
• Document feedback and share insights with relevant teams to improve services.

Required Skills & Qualifications

• Bachelor’s degree in any discipline.
• 6 months–3 years of experience in customer support, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic knowledge of CRM tools and MS Office is preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work in a dynamic and growth-oriented environment.
• Exposure to customer experience and service operations.

Job Title: Business Development Representative (BDR/SDR)

Experience: 2 to 5 Years

Location: Surat, Gujarat (On-site)

About VideoSDK:

VideoSDK is a product-based company building real-time communication infrastructure for developers. Our APIs and SDKs help teams add video, audio, and live streaming capabilities to their applications. We work with startups and global product companies across industries.

Role Overview

We are looking for a Business Development Representative who will focus on lead generation, first-level customer conversations, and opportunity qualification. This role is suited for someone with SaaS product exposure who enjoys outbound outreach and working with global prospects.

Key Responsibilities

• Identify and prospect potential customers through outbound channels such as LinkedIn, email, and calls
• Manage and qualify inbound leads based on defined criteria
• Conduct initial discovery conversations to understand customer needs
• Schedule and coordinate product demos with the sales team
• Maintain accurate lead and activity data in the CRM
• Collaborate with marketing and sales teams to improve lead quality
• Consistently follow up with prospects to move them through the sales pipeline

Required Skills and Experience

• 1 to 5 years of experience as a BDR, SDR, or in Inside Sales
• Mandatory experience working in a product-based SaaS or technology company
• Strong verbal and written communication skills in English
• Hands-on experience with outbound prospecting and lead qualification
• Good understanding of B2B sales processes
• Comfortable engaging with technical buyers

Education:

• BE / BTech in Computer Science, Computer Engineering, or Information Technology OR MCA, BCA, BSc IT, MSc IT

Good to Have

• Experience selling or prospecting developer tools or API-based products
• Exposure to global customers or international markets
• Familiarity with CRM and sales automation tools

What We Offer

• Work with a fast-growing, product-based company
• Exposure to global SaaS customers and developer communities
• Clear growth path into Account Executive or senior sales roles
• Collaborative, learning-focused work environment

Java AWS engineer with experience in building AWS services like Lambda, Batch, SQS, S3, DynamoDB etc. using AWS Java SDK and Cloud formation templates.

• Java AWS engineer with experience in building AWS services like Lambda, Batch, SQS, S3, DynamoDB etc. using AWS Java SDK and Cloud formation templates.
• 4 to 8 years of experience in design, development and triaging for large, complex systems. Experience in Java and object-oriented design skills
• 3-4+ years of microservices development
• 2+ years working in Spring Boot
• Experienced using API dev tools like IntelliJ/Eclipse, Postman, Git, Cucumber
• Hands on experience in building microservices based application using Spring Boot and REST, JSON
• DevOps understanding – containers, cloud, automation, security, configuration management, CI/CD
• Experience using CICD processes for application software integration and deployment using Maven, Git, Jenkins.
• Experience dealing with NoSQL databases like Cassandra
• Experience building scalable and resilient applications in private or public cloud environments and cloud technologies
• Experience in Utilizing tools such as Maven, Docker, Kubernetes, ELK, Jenkins
• Agile Software Development (typically Scrum, Kanban, Safe)
• Experience with API gateway and API security.

The Business Development Manager will be responsible for identifying, nurturing, and closing new business opportunities within the server hosting and cloud infrastructure industry. This role will focus on building strong relationships with potential clients, understanding their needs, and aligning the company’s hosting services to meet these requirements. The BDM will also work to retain and grow existing customer accounts, ensuring high client satisfaction and identifying upsell opportunities.

Key Responsibilities:

1.Market Research & Analysis

• Conduct in-depth research to identify potential clients, market trends, and competitive landscape in the server hosting industry.
• Analyze customer needs and industry developments to align the company’s offerings with market demands.

2.Lead Generation & Sales Strategy

• Develop and implement strategies to identify new business opportunities, targeting businesses that need hosting solutions, data center services, and cloud infrastructure.
• Generate leads through networking, cold calling, and digital channels, and build a robust sales pipeline.

3.Client Relationship Management

• Develop and maintain strong relationships with new and existing clients, acting as the main point of contact for inquiries, service issues, and escalations.
• Work closely with clients to understand their technical and business needs, presenting customized solutions that align with their requirements.

4.Server Management industry Knowledge & Selling

• Gain a deep understanding of the company’s hosting solutions, including dedicated servers, VPS, cloud hosting, colocation, and managed services.
• Present technical features and benefits to prospective clients in a clear and understandable way, offering solutions that address their business challenges.

5.Proposal Development & Negotiation

• Prepare detailed proposals, pricing, and presentations, collaborating with the technical team when necessary to ensure the solution fits the client’s needs.
• Negotiate contract terms, close sales, and ensure that agreements meet company policies and standards.

6.Collaboration with Internal Teams

• Work with the technical, marketing, and customer support teams to ensure seamless service delivery and address any issues.
• Provide feedback to product and service teams based on customer needs and competitive analysis.

7.Performance Tracking & Reporting

• Track and report on sales activities, progress toward sales goals, and industry developments.
• Utilize CRM tools to manage sales pipeline, forecast sales, and analyze conversion metrics to inform strategies.

Key Qualifications:

• Education: Bachelor’s degree in business, IT, Marketing, or a related field.
• Experience: 3+ years of experience in business development or sales, preferably in the server hosting, cloud services, or IT solutions industry.
• Skills: Strong sales acumen, excellent communication skills, customer relationship management, negotiation, and an understanding of hosting technologies.
• Technical Knowledge: Familiarity with server hosting concepts, cloud computing, data centers, and IT infrastructure solutions is highly desirable.
• Proven Experience in Server Reselling and Management: Candidates should have substantial experience working with a server management company, with a strong focus on server reselling, support, and customer solutions.

Additional Skills:

• Ability to work independently and handle multiple tasks.
• Strong analytical skills to assess market trends and competitor strategies.
• Proven ability to meet and exceed sales targets.

The Impact you will create on the Job

Understand and handle deploying, troubleshooting issues with Compute, Networking, Storage, Database services on AWS & Azure.
IT experience in a team handling the cloud, infrastructure and Linux, Windows operating systems.
Working on  different services in AWS & Azure Cloud Platform
In depth knowledge of a wide range of AWS & Azure services in Compute, Storage, Networking, Infrastructure as a code, Serverless computing, IAM, CI/CD pipelines
Possess a thorough understanding of Internet based technologies (DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS etc.)

Key responsibilities

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• Developing your sales team through motivation, counselling, and product knowledge education.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Key skills and experience required

• Bachelor’s / Master’s Degree in relevant field.
• Freshers with Good communication and Interest in sales are welcome.
• Experience in planning and implementing sales strategies.
• Experience in Lead generation, email marketing, excel would be preferred.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills

Key Responsibilities:

Sales Meetings & Client Acquisition:

1. Identify and target potential clients within the HoReCa sector, including hotels, restaurants, and catering companies.

2. Conduct sales presentations and meetings to introduce Acasa's premium products, including sauces and food ingredients.

3. Develop and maintain strong relationships with key decision-makers, including chefs, procurement managers, and restaurant owners. Study Product Benefits & Client Applications:

4. Thoroughly study Acasa’s product range, understanding their unique benefits, ingredients, and uses.

5. Identify and match how Acasa products can meet the needs of various clients, such as high-end restaurants, boutique hotels, and catering companies.

6. Tailor product presentations to showcase specific product benefits to suit the culinary needs and demands of each client.

Product Demonstrations & Trials:

7. Organize and lead product demonstrations and trials to showcase the quality, taste, and versatility of Acasa’s products.

8. Provide technical insights and culinary support to clients, ensuring successful product trials within their kitchens. Generate Sales and Purchase Orders (POs):

9. Convert successful trials into sales by securing POs from clients.

10. Meet monthly and quarterly sales targets through proactive lead generation and follow-up.

11. Track orders to ensure timely fulfilment and maintain high customer satisfaction.

Market Research & Client Potential:

12. Conduct market research to identify potential clients, new trends, and opportunities within the HoReCa sector.

13. Continuously expand the client base by targeting new establishments, studying industry trends, and recognizing gaps that Acasa products can fill.

Reporting & Coordination:

14. Prepare detailed reports on meetings, product trials, and sales progress.

15. Coordinate with internal teams such as marketing, logistics, and customer support to ensure smooth operations and customer satisfaction.

Key Responsibilities:

Sales Meetings & Client Acquisition:

16. Identify and target potential clients within the HoReCa sector, including hotels, restaurants, and catering companies.

17. Conduct sales presentations and meetings to introduce Acasa's premium products, including sauces and food ingredients.

18. Develop and maintain strong relationships with key decision-makers, including chefs, procurement managers, and restaurant owners.

Need Experience in FMCG/HORECA industry