Delivery Manager - ERP (Microsoft Dynamics)

Are you passionate about leveraging data to drive strategic decisions? Join us at OIP Insurtech, where you'll play a pivotal role in analyzing market trends, optimizing operational processes, and transforming customer experiences. Bring your analytical prowess and business acumen to collaborate with a dynamic team dedicated to shaping the future of insurance technology. Apply now and be part of revolutionizing the industry with cutting-edge insights and solutions.

Requirements:

• 3-5 years of experience 
• Capable of independently conducting various aspects of business analysis, including requirements gathering, process analysis, and documentation. 
• Proactive in identifying and prioritizing issues within their domain and taking the initiative to work with the team to resolve them.
• Strong background in accounting and/or financial controlling 
• Demonstrates a high level of skill and independence
• Understands the full business analysis lifecycle and is proficient in handling various business problems and custom cases.
• Good knowledge of English
• Experience in accounting business analysis in the IT industry is highly desirable 
• Working knowledge of software development concepts, technologies, practices, and principles, and the ability to use them in different situations independently
• Good understanding of the software development lifecycle

Duties and responsibilities:

• Works closely with the development team and other stakeholders to investigate model business functions, business processes, information flows, and data structures
• Investigate operational issues, problems, and new opportunities; seek effective business solutions through improvements in aspects of business areas or systems of interest
• Assists in the analysis of underlying issues and their root causes, and identifies available options
• Communicates with clients and other stakeholders and assists in presenting issues and solutions both verbally and in writing
• Specifies data, data objects, and information flows that align with the needs of the business
• Produces business analysis deliverables using relevant documentation styles in line with company standards
• Facilitates stakeholder meetings and workshops, and presents findings and actions both verbally and in writing to the business
• Able to translate business requirements into a structured form
• Able to create structure within projects and project teams following Agile principles
• Understands the domain (Insurance Industry) and how it functions, after spending 6M in the company
• Understands the entire Policy Lifecycle, after spending 6M in the company
• Experience in using tools like Jira, Confluence, LucidChart, or other software for requirements management, documentation, and process modeling
• Experience with Agile frameworks
• Experience with testing methodologies, test planning, and quality assurance processes to ensure reliable and robust systems

Job Title: Technical Support Specialist

Location: hyderabad ,coimbatore

Department: IT/Customer Support

Reports to: Technical Support Manager / IT Support Lead

Employment Type: Full-Time

Job Summary

We are looking for a highly motivated and skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for our customers and internal staff, providing assistance with software, hardware, and network-related issues. You will diagnose technical problems, offer solutions, and ensure seamless functioning of the company's systems.

Key Responsibilities

• Provide first-line support to customers via phone, email, or chat for technical issues related to hardware, software, and network.
• Troubleshoot and resolve technical problems related to both desktop and mobile devices.
• Assist with software installation, setup, configuration, and updates.
• Maintain documentation of common technical issues and solutions for future reference.
• Escalate unresolved issues to the appropriate team or department.
• Provide remote troubleshooting support for technical problems, including connectivity issues and system errors.
• Collaborate with internal teams (engineering, product, etc.) to resolve complex technical issues.
• Guide customers through step-by-step solutions and preventive measures to avoid future issues.
• Ensure customer satisfaction by following up on issues until resolution.
• Conduct regular testing, diagnostics, and maintenance to ensure smooth operations.
• Participate in training sessions to stay current with industry t

• Partners with business stakeholders to translate business objectives into clearly defined analytical projects.
• Identify opportunities for text analytics and NLP to enhance the core product platform, select the best machine learning techniques for the specific business problem and then build the models that solve the problem.
• Own the end-end process, from recognizing the problem to implementing the solution.
• Define the variables and their inter-relationships and extract the data from our data repositories, leveraging infrastructure including Cloud computing solutions and relational database environments.
• Build predictive models that are accurate and robust and that help our customers to utilize the core platform to the maximum extent.

• 12 to 15 yrs of experience.
• An advanced degree in predictive analytics, machine learning, artificial intelligence; or a degree in programming and significant experience with text analytics/NLP. He shall have a strong background in machine learning (unsupervised and supervised techniques). In particular, excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, logistic regression, MLPs, RNNs, etc.
• Experience with text mining, parsing, and classification using state-of-the-art techniques.
• Experience with information retrieval, Natural Language Processing, Natural Language
• Understanding and Neural Language Modeling.
• Ability to evaluate the quality of ML models and to define the right performance metrics for models in accordance with the requirements of the core platform.
• Experience in the Python data science ecosystem: Pandas, NumPy, SciPy, sci-kit-learn, NLTK, Gensim, etc.
• Excellent verbal and written communication skills, particularly possessing the ability to share technical results and recommendations to both technical and non-technical audiences.
• Ability to perform high-level work both independently and collaboratively as a project member or leader on multiple projects.

• Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
• Actively address and work on user and system tickets in the Service Now ticketing application. Create and implement change tickets for enhancements, new monitoring, and assisting development groups.
• Create, test, and implement Non-Functional Requirements (NFR) for current and new applications.
• Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.

• Conduct real time monitoring to ensure application OLA/SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.
• Assist in the process to approve application code releases change tickets as well as tasks assigned to the support team to perform and validate the associated implementation plan.
• Approach support with a proactive attitude, desire to seek root cause, in-depth analysis and triage, and strive to reduce inefficiencies and manual efforts.

About the role: We are here to build a world-class tech organization with elite engineers and change agents who would spearhead this change. Currently, we are looking for engineers who are skilled, passionate, driven, and a wee bit crazy (yes, crazy works!) to join our tribe. The small tweaks you make, the processes you alter, the experiments you run, and the business decisions you drive will have reverberating effects on our ability to add value to our customers and keep them coming back for more.

What you will do everyday:

• Work with a group of people who believe in the utmost transparency and ethical practices
• Work with full autonomy and high ownership of outcomes
• Add value to our user’s life
• Focus deeply into app’s performance & stability
• Crave for a steep learning curve and challenge

Skills you need to do the job:

• 3-8 years experience with Objective C, Swift
• Experience in working on a large iPhone app, through scaling and performance issues.
• Knowledge of different Architectures like MVVM, MVP, etc - Knowledge of writing Unit Tests.
• Experience in integrating with Restful APIs. • Experience with CI/CD and building pipelines for app releases is a huge plus
• Capable of handling web service integration - RESTful, JSON, SOAP, XML
• Focus and passion for Mobile UI & UX to make apps exciting for the user
• Proactive towards debugging & optimization codebase
• Rapid prototyping skills for getting product feedback
• Understanding of product development lifecycle
• Experience in React Native or any cross-platform mobile development is a bonus

• Proven work experience as a UI/UX Designer.
• Minimum 3 to 7 years of experience designing interfaces for mobile and web applications.
• Portfolio of a design project.
• Up-to-date knowledge of design software like Adobe XD, Illustrator, and photoshop.
• Team spirit: strong communication skills to collaborate with various clients.
• Good time management skills.
• Thinker and problem-solving skills.

• Executing all visual design stages from concept to final hand-off to the client.
• Conceptualizing original ideas that bring simplicity with user-friendliness to the complex design.
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas.
• Combine creativity with an awareness of the design elements.
• Conduct ongoing user research.
• Don't forget to attach previous work or Behance portfolio link.

Role: Data Analytics Lead / Manager

1. Lead cross-functional projects using advanced data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
2. Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
3. Coordinate with different teams to determine requirements for data warehousing, reporting and analytical solutions, and ensure customer satisfaction on deliverables
4. Oversee analytics projects to extract, manage, and analyse data from multiple applications, ensuring that deadlines are met.
5. Apply statistics and data modelling to gain actionable business insights and boost customer productivity and revenue.
6. Enforce company policies and procedures to ensure quality and prevent discrepancies.
7. Communicate and track key performance metrics across departments.
8. Keep abreast of industry best practices and policies.
9. Research Latest trends, analyse data, identify opportunities and incorporate changes into business strategies.
10. Manage and optimize processes for data intake, validation, mining and engineering as well as modelling, visualization and communication deliverables.
11. Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams.
12. Oversee the data/report requests process: tracking requests submitted, prioritization, approval, etc.
13. Develop and implement MLDevOps, quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
14. Anticipate future demands of initiatives related to people, technology, budget and business within your department and design/implement solutions to meet these needs.
15. Organize and drive successful completion of data insight initiatives through effective management of data analyst and effective collaboration with stakeholders.

Essential Skills

1. Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.
2. Strong SQL skills, ability to perform effective querying involving multiple tables and subqueries.
3. Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.
4. Experience and knowledge of statistical modelling techniques: multiple regression, logistic regression, log-linear regression, variable selection, etc.

 We’re looking for someone with at least 10+ years of experience in a position monitoring, managing, transforming and drawing insights from data, and someone with at least 5 years of experience leading a data analyst team.

Experience in Azure is preferred

• Check the Cmg's and take the requirements from functional consultants and users.
• As per business logic (MD50) do change existing reports and develop the new reports.
• Developing new packages, procedures, functions and updating existing packages and procedures, functions.
• Developing the workflows.
• Developing the API's as per business logic's for data updates.
• Developing the data extraction automation programs (.sql files developments) for data extractions.
• Prepare the test cases and migration documents for migrating objects.

• Bachelor's Degree in IT/ Computers/ Science or Master's in Computer required.
• 2 - 5 years of relevant experience on Oracle Apps Technical.
• Candidates must have hands on experience on Oracle RDF/XML/Pl-SQL Reports, D2k Forms, Workflow, OAF, And functional knowledge on O2C & P2P.