Amura Health

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

As a Brand marketing professional, you will be in charge of working out marketing strategies that help in positioning and promoting our brands, products, and services. You will be interacting with the growth, creative, social, website, SEO, sales, content, copywriting and user experience teams.

Responsibilities

• Collaborate in shaping and executing the brand's vision, ensuring a deep comprehension of its evolving trajectory over time.

• Contribute to the leadership in refining the brand's positioning, ensuring its readiness for future competition by managing a strategy aimed at enhancing brand vitality and its commitments to customers.

• Oversee brand strategy, planning, and its overall management.

• Cultivate innovation by spearheading the development of a robust pipeline of New Product Development (NPD), in alignment with the brand strategy and category insights.

• Take charge of our Visual and Verbal identity, aligning it with our positioning and maintaining consistent application across all customer touchpoints. Continuously evolve it to sustain brand momentum and align with an unwavering customer-centric approach.

• Identify and capitalize on trends and insights to optimize expenditures and performance.

• Engage in brainstorming sessions to generate novel and imaginative strategies for growth.

• Assess emerging technologies and offer visionary perspectives on their adoption when suitable.

• Ensure a unified brand message resonates across all platforms consistently.

Requirements

• BS/MS degree in marketing or a related field

• Proven working experience in Branding digital marketing

• Proven work experience in the Creative field

• Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)

• Great problem-solving skills, because working for a fast-growing startup is filled with

challenges

• Great execution skills

• Ability to identify long-term trends in data

• Great communication skills

• Experience working with a content management system

• Strong project management skills

As a Backend Developer for Amura, expect your days to be supercharged with challenges and excitement while building and mastering the core software with your own bare hands. You will be developing low-latency APIs and functions to exchange data between the server and the user ensuring high performance and responsiveness. You are going to work closely in developing challenging components like a chat application, event scheduler, and much more. We are looking for someone who comes alive while developing server-side application logic with good problem-solving skills.

Responsibilities

- Have an eye for building, maintaining, and creating a schema for RDBS.

- Define and communicate technical and design requirements.

- Build high-quality reusable code that can be used in the future.

- Work seamlessly in any IDEs like VS Code, WebStorm, etc.

- Work collaboratively with BA teams to ensure the requirement

criteria are met.

- Participate in the creative process. Thinking out of the box.

- Writing time-efficient, space-efficient, and generic code.

- Oversee all technical challenges that might occur during development.

- Delivering user story development as per acceptance criteria.

- Preparing LLD (Low-level document) on a solution or a component for better understanding to another developer.

- Participate in the entire application life cycle focusing on coding and debugging.

- Learn about new technologies and stay up to date with current best practices.

Requirements-

- Hands-on backend web development experience.

- 7+ years of relevant experience

- Decent understanding of Git, and Bit Bucket.

- Excellent grip on node JS/express JS, like how nodeJS/expressJS works, behind the scenes.

- A person who thinks like a compiler.

- Good problem-solving skills through JavaScript /Typescript.

- Ability to resolve a real-time problem through code.

- Familiar with Agile software development.

- Good understanding of JSON.

- Matured enough to consume and make API calls.

- Experience with issue tracking, and bug tracking tools like JIRA, and Azure DevOps.

- Working on any cloud services like AWS, or Azure would be an added advantage.

- Good at estimating ETA and also good at delivering by ETA.

- Be up for anything. A can-do attitude.

- Not just restricted to the backend.

What is our technology stack?

We have used top-notch technologies to build our product. We use React JS for web apps and react native for mobile apps. Both the frameworks are coded in typescript. We use AWS lambdas, ECS, and API Gateway for hosting our backend services. All the services are written in Node JS/Express JS. We use a wide variety of AWS services like Dynamo DB, S3, Cognito, SNS, SQS, CloudFront, etc. We use Figma for UI/UX design and wireframing.

Are there any technologies you want me to be good with? Yes, we expect you to be good in node Js

Here are answers to some questions you may have:

Who is Amura?

We are a health start-up with a presence in multiple countries

How old are you?

5 years

What is special about you?

Our clients. The Amura protocol is an intensive health program to follow and execute and the clients who choose to go through the journey are the most special. Next comes our team. The Amura Team is one filled with brilliant minds, brimming with creativity be it in operations, medical, or marketing. You can be one among them. Come and explore.

What is special about working with you?

You will grow crazy fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. / But beware, growth like that cannot be achieved by any ordinary person.

What kind of people are you looking to add to your team?

We are looking for people who, when allowed to have a measurable

impact on the world will take it. Who value human life and are willing to work tirelessly on not only improving themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth. Anyone who joins the team will not only find the challenges they need to push

them, but also will have Amura at their back for support and guidance.

Is this a WFH role?

If you are in a role where you keep pushing your envelope every day, you are going to be asked to come to the office. But if you are in a role that calls for doing stuff that you are already very proficient in, you will be required to be in the

Where is your office?

Chennai (ECR)

Do you have an online presence?

https://amura.ai (we are @AmuraHealth on all social media)

Perks I get when I join Amura?

Health is the hardware of success. Amura has a one-of-its-kind performance health program. It has helped thousands of people to grow and flourish in dimensions that are important to them. Everyone in Team Amura, and their dependents, get all of our medical knowledge and services at no cost. This is very unique to Amura. Until you speak with one of us, you can never know what an unbelievable power-up it can be.