Position: AI Knowledge Manager
Department: Founder's Office
Reports to: Founder
Employment Type: Full-time
Position Overview:
MyOperator seeks a strategic AI Knowledge Manager to join our Founder's Office team. This role is responsible for managing and organising information that powers our AI systems, chatbots, and internal collaboration platforms. You will serve as the central architect of our organisational knowledge ecosystem, ensuring information is effectively structured and accessible for both customer-facing AI interactions and internal operations.
The position requires critical thinking, analytical abilities, and collaborative skills to identify, capture, and organise knowledge from across departments into a unified, AI-ready knowledge management system. This knowledge will become the central repository for documentation and process understanding, directly impacting how our AI systems learn, adapt, and serve customers.
Key Responsibilities:
- Knowledge Architecture & AI Integration - Develop AI-aligned knowledge management strategies, taxonomies, and information hierarchies. Optimise knowledge assets for AI processing (NLP, semantic tagging). Implement knowledge APIs.
- Cross-Departmental Knowledge Capture - Liaison between departments to identify, extract, and document critical organisational knowledge (explicit and tacit). Conduct interviews with SMEs. Develop standardised documentation.
- AI Performance Optimisation - Improve chatbot/AI performance via knowledge enhancement. Analyse conversation logs for knowledge gaps. Establish AI performance metrics and testing protocols (A/B testing, correlation). Implement feedback loops.
- Knowledge Quality & Platform Management - Maintain rigorous knowledge quality standards (review, approval, audit). Select and manage knowledge management platforms. Oversee technical configuration (search optimisation, access controls, integrations). Ensure infrastructure performance.
- Continuous Improvement & Gap Analysis - Evaluate chatbot performance and identify AI knowledge gaps. Develop strategies to address deficiencies. Create KPIs for knowledge adoption, utilisation, and AI performance correlation. Drive a culture of knowledge sharing.
- Essential Skills - Critical Thinking & Analysis: Exceptional analytical capabilities with the ability to break down complex processes into structured, documentable components. Strong problem-solving skills for diagnosing AI performance issues and developing targeted interventions.
- Communication & Collaboration: Outstanding interpersonal skills for conducting productive interviews with subject matter experts across all organisational levels. Excellent written communication for creating clear documentation serving both human and AI users.
- Project Management: Strong organisational skills for coordinating complex knowledge management initiatives across multiple departments. Ability to manage concurrent projects while maintaining quality standards.
- Change Management: Skills to drive adoption of new knowledge management processes and technologies. Ability to influence without direct authority and build consensus around knowledge initiatives.
Success Metrics:
- AI Performance: Measurable improvements in chatbot first-contact resolution rates, reduced escalation rates, and enhanced customer satisfaction scores.
- Knowledge Coverage: Achievement of target knowledge base completeness across business domains and reduction in identified knowledge gaps.
- Organisational Adoption: Increased participation rates from departments, sustainable knowledge contribution workflows, and improved utilisation of knowledge management tools.
- Operational Efficiency: Reduced time spent searching for information, decreased training time for new employees, and demonstrated ROI on knowledge management investments.
What We Offer:
- Direct exposure to strategic decision-making as part of the Founder's Office team.
- Opportunity to shape the technological direction of a growing company.
- Access to cutting-edge AI and knowledge management technologies
- Professional development resources, including conferences, certifications, and training.
- Competitive compensation package with performance bonuses and equity participation.
- Comprehensive benefits and flexible working arrangements.
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
Company video
Company social profiles
Similar jobs
BSE Debt Listed Company.
It aims to be a one-stop investment solution for all types of investors, providing a comprehensive range of products including Fixed-Income Securities, Listed Equity, Real Estate, Unlisted Equity, Mutual Funds, and more.
• Generating consistent returns for over 8 plus years in the industry.
• Our pool of Investors includes Listed Company, Senior Official of Big 4 consulting firms, Ex- Bankers & CXO Level Executive, Government Officials, Merchant Bankers, CA’s, & Company Professionals, Fin-Tech & MSME, Non-Resident Indians (NRIs)/ High Net Worth Individuals (HNIs).
We are currently expanding our sales team and are seeking your support in helping us find qualified candidates for the following open positions.
1. Channel Sales Manager (BFSI Domain)
Total Experience: 2+ years Upto 7 years
CTC: 8-10 Lakhs + incentives
Location: Sector 49, Gurgaon
Qualification: Graduate/Post Graduate
Working Days: 5 Days a week
Industry : BFSI ( do not include CV from loan, insurance and credit department)
Candidate Requirements:
Strong knowledge of financial and investment products, preferably mutual funds, insurance, fixed deposits, SIP, fixed income, life insurance, general insurance, and PMS.
Experience as a Direct Selling Agent (DSA).
Candidates from the Banca and insurance channel must be avoided.
grafanaJob Description:
The Sr. Software Engineer – DevOps will manage CI/CD pipelines, infrastructure, and containerized
environments to ensure reliable deployments.
Experience: 5+ years in DevOps engineering.
Responsibilities:
• Design and implement CI/CD pipelines using Jenkins or GitLab.
• Manage Kubernetes and OpenShift clusters for container orchestration.
• Monitor system performance using Prometheus, Grafana, and ELK Stack.
• Automate infrastructure provisioning with Terraform or Ansible.
Required Skills:
• Expertise in OCP, Kubernetes, Docker, and CI/CD tools.
• Proficiency in IT infrastructure and networking concepts.
Job Type: Full Time
Job Location: Gurgaon,Hyderabad
Job Mode :Work From Office.
Kotlin
Java
Android DevelopmentTechnical Requirement :
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- Strong knowledge in SQLite Database
- Experience in designing and developing custom controls for Android.
- Solid foundation in data structures, algorithms, and object orientation design.
- Capabilities to write and execute unit test cases.
- Independent researching, solution finding, analysis and problem solving skills and capabilities.
- Should have a strong knowledge of OOPS and intermediate knowledge of front-end GUI design and development.
- Should have knowledge of Kotlin
- Should have experience in MVC / MVVM Architecture.
- Good in Analytics and Communication
Data Science
Machine Learning (ML)
PythonAbout antuit.ai
Antuit.ai is the leader in AI-powered SaaS solutions for Demand Forecasting & Planning, Merchandising and Pricing. We have the industry’s first solution portfolio – powered by Artificial Intelligence and Machine Learning – that can help you digitally transform your Forecasting, Assortment, Pricing, and Personalization solutions. World-class retailers and consumer goods manufacturers leverage antuit.ai solutions, at scale, to drive outsized business results globally with higher sales, margin and sell-through.
Antuit.ai’s executives, comprised of industry leaders from McKinsey, Accenture, IBM, and SAS, and our team of Ph.Ds., data scientists, technologists, and domain experts, are passionate about delivering real value to our clients. Antuit.ai is funded by Goldman Sachs and Zodius Capital.
The Role:
Antuit.ai is interested in hiring a Principal Data Scientist, this person will facilitate standing up standardization and automation ecosystem for ML product delivery, he will also actively participate in managing implementation, design and tuning of product to meet business needs.
Responsibilities:
Responsibilities includes, but are not limited to the following:
- Manage and provides technical expertise to the delivery team. This includes recommendation of solution alternatives, identification of risks and managing business expectations.
- Design, build reliable and scalable automated processes for large scale machine learning.
- Use engineering expertise to help design solutions to novel problems in software development, data engineering, and machine learning.
- Collaborate with Business, Technology and Product teams to stand-up MLOps process.
- Apply your experience in making intelligent, forward-thinking, technical decisions to delivery ML ecosystem, including implementing new standards, architecture design, and workflows tools.
- Deep dive into complex algorithmic and product issues in production
- Own metrics and reporting for delivery team.
- Set a clear vision for the team members and working cohesively to attain it.
- Mentor and coach team members
Qualifications and Skills:
Requirements
- Engineering degree in any stream
- Has at least 7 years of prior experience in building ML driven products/solutions
- Excellent programming skills in any one of the language C++ or Python or Java.
- Hands on experience on open source libraries and frameworks- Tensorflow,Pytorch, MLFlow, KubeFlow, etc.
- Developed and productized large-scale models/algorithms in prior experience
- Can drive fast prototypes/proof of concept in evaluating various technology, frameworks/performance benchmarks.
- Familiar with software development practices/pipelines (DevOps- Kubernetes, docker containers, CI/CD tools).
- Good verbal, written and presentation skills.
- Ability to learn new skills and technologies.
- 3+ years working with retail or CPG preferred.
- Experience in forecasting and optimization problems, particularly in the CPG / Retail industry preferred.
Information Security Responsibilities
- Understand and adhere to Information Security policies, guidelines and procedure, practice them for protection of organizational data and Information System.
- Take part in Information Security training and act accordingly while handling information.
- Report all suspected security and policy breach to Infosec team or appropriate authority (CISO).
EEOC
Antuit.ai is an at-will, equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, national origin or ancestry, gender identity, sex, age (40+), marital status, disability, veteran status, or any other legally protected status under local, state, or federal law.
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)Responsibilities and Duties
Develop high-quality software design and architecture.
Achieve the timeline with quality delivery of assigned tasks.
Able to do technical analysis and code review.
Able to troubleshoot internal & production bugs.
Coordinate and support to project co-ordinator/project manager.
Development coding standards are achieved.
Work with internal teams to understand and analyse their needs and to ensure that proposed solution caters to same.
Adopt new technology in quick time.
Implement Unit tests and Functional tests to ascertain highest quality of deliverables.
Identify, prioritize and execute tasks in the software development life cycle.
Understand business needs and know how to implement needs in system to meet business needs.
Able to create the technical documents.
Able to leading team members and planning of team’s task.
Design, develop, modify, implement, and support software components anywhere in the software stack.
Work in close partnership with cross-functional teams and management.
Requirements
Having knowledge of ASP .Net / .net core, Web API, Micro Services, JavaScript, jQuery, Bootstrap, Flutter.
Having good Release management, Cloud Management & Data base management knowledge
Having fluency in Agile methodology
Having knowledge of Power BI / Tablue will be added advantage
Soft skills – Manager level skill
Critical thinker and creative mindset and the ability to approach a problem creatively.
Ability to provide in-depth evaluation and analysis of unique complex technological issues.
Roles & Responsibilities:
- Ensure that the equipment specified is correct for the installation.
· Produce system schematics including audio, video, control, power.
· Produce rack layouts.
· Design metalwork work such as input plates and wall boxes
· Work closely with the project managers and clients to ensure that all requirements specified are
accounted for.
· Communicate any site requirements such as IT and FM dependencies.
· Co-ordinate the production of M&E drawings with the CAD team
· Communicate required system functionality to the control system programmer.
· Liaise with 3rd party trades/subcontractors to ensure smooth integration.
· Test system racks to ensure they meet the requirements identifying and rectify faults prior to shipping.
· Commission equipment to the highest standard on site, including programming of audio DSP’s, setup
of digital video systems and setup of video conferencing systems.
· Provide technical support for the duration of the project.
Skills Required:
- Excellent technical knowledge of AV & VC equipment from all major brands.
· An up-to-date understanding of the AV marketplace including products and trends.
· Excellent verbal and written communication skills
· Excellent problem solving and troubleshooting skills
· Excellent organizational skills and the ability to work on multiple projects
· Good understanding of IT and networks
· Good understanding of Microsoft Office including Excel and Word
· CAD / Visio experience for the production of detailed schematic to company standards
· Manual handling tasks will be required when necessary for moving equipment.
JavaJavascript
React.jsAngular (2+)AngularJS (1.x)We are hiring for Full Stack Java Developers with our MNC Client . Please go through the below details
- 7+ years of strong Java & J2EE working experience
- 5+ years’ experience with web 2.0 technologies including use of OO JavaScript, Ajax, JS libraries (e.g. Ext Js/jQuery/DOJO/ etc.) Bootstrap, Angular or React, HTML 5, CSS, JSON, and strong understanding of browser compatibility issues.
- Micro services development build and deployment experience with CICD build pipeline.
- 3+ years’ experience with frameworks like spring, hibernate, jpa and databases like Oracle, PostgreSQL and NoSQL
- Experience using Agile software development methodologies.
- Shows interest around Quality and QA process.
- Excellent verbal and written communication skills in English.
- Ability to effectively document artifacts and processes, then explain them to others.
- Knowledge of OOAD principles and methodologies (e.g. UML).
- Experience using GIT and issue tracking tools such as JIRA.
- Cloud-based applications leveraging AWS.
- Working experience in AEM 6.0+ implementation is desirable.
- Experience working with geographically distributed teams is a plus
- Exposure to developing multi-tier, scalable, and browser-based applications.
- Ability to deal well with complex use cases and ambiguous problems.
- Proactive and ability to learn quickly.
- Experience to lead and mentor other developers
Work Location: Pan India- Remote Location
Experience: 8-5 Years
NP: Immediate / 10-15 joiners
Android DevelopmentJava
PHP
JavaPython
MongoDBResponsibilities:
- Crawl the internet/intranet for issues people are facing and convert them in to stuctured data that would be consumed downstream.
- Familiar with the software development life cycle (SDLC) from analysis to deployment.
- Comply with coding standards and technical design.
- Adapts structured coding styles for easy review, testing, and maintainability of the code.
- Integrate the developed functionality and/or component into a fully functional system.
- Ensure unit and integration level verification plans are in place and adheres to the great quality of code at all times.
- Actively participate in troubleshooting, debugging and updating current live system.
- Verify user feedback in making the system more stable and easy.
- Work closely with analysts, designers, and other peer developers.
Requirements:
- Bachelor's degree in computer science or equivalent practical experience.
- Understanding of OOPS concepts, Persistence, Threading.
- Good understanding of version control system (GIT).
- Knowledgeable in data structures and algorithms.
- A background in Engineering with sound oral and written communication skills.
- 6+ years of experience working on the server-side.
- Exposure to API designing, scalable architecture, and thorough understanding of systems.
- Great database modeling skills.
- Working knowledge of Databases, both relational (such as PostgreSQL) and in-memory database (such as Redis).
- Good understanding of web stack and how all the pieces fit together.
- Experience with open-source projects.
- Experience in designing interactive applications.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon