AI Knowledge Manager

at MyOperator - VoiceTree Technologies

AI Knowledge Manager

MyOperator - VoiceTree Technologies

Company

Home

AI Knowledge Manager

at MyOperator - VoiceTree Technologies

Posted by Vijay Muthu

0 - 3 yrs

₹5L - ₹6L / yr

Noida

Skills

Knowledge management

Artificial Intelligence (AI)

Generative AI

Large Language Models (LLM)

Chatbot

Project Management

Change Management

Organizational skills

Organizational development

Analytical Skills

Data management

Data integration

Natural Language Processing (NLP)

Teamwork

Position: AI Knowledge Manager

Department: Founder's Office

Reports to: Founder

Employment Type: Full-time

Position Overview:

MyOperator seeks a strategic AI Knowledge Manager to join our Founder's Office team. This role is responsible for managing and organising information that powers our AI systems, chatbots, and internal collaboration platforms. You will serve as the central architect of our organisational knowledge ecosystem, ensuring information is effectively structured and accessible for both customer-facing AI interactions and internal operations.

The position requires critical thinking, analytical abilities, and collaborative skills to identify, capture, and organise knowledge from across departments into a unified, AI-ready knowledge management system. This knowledge will become the central repository for documentation and process understanding, directly impacting how our AI systems learn, adapt, and serve customers.

Key Responsibilities:

Knowledge Architecture & AI Integration - Develop AI-aligned knowledge management strategies, taxonomies, and information hierarchies. Optimise knowledge assets for AI processing (NLP, semantic tagging). Implement knowledge APIs.
Cross-Departmental Knowledge Capture - Liaison between departments to identify, extract, and document critical organisational knowledge (explicit and tacit). Conduct interviews with SMEs. Develop standardised documentation.
AI Performance Optimisation - Improve chatbot/AI performance via knowledge enhancement. Analyse conversation logs for knowledge gaps. Establish AI performance metrics and testing protocols (A/B testing, correlation). Implement feedback loops.
Knowledge Quality & Platform Management - Maintain rigorous knowledge quality standards (review, approval, audit). Select and manage knowledge management platforms. Oversee technical configuration (search optimisation, access controls, integrations). Ensure infrastructure performance.
Continuous Improvement & Gap Analysis - Evaluate chatbot performance and identify AI knowledge gaps. Develop strategies to address deficiencies. Create KPIs for knowledge adoption, utilisation, and AI performance correlation. Drive a culture of knowledge sharing.
Essential Skills - Critical Thinking & Analysis: Exceptional analytical capabilities with the ability to break down complex processes into structured, documentable components. Strong problem-solving skills for diagnosing AI performance issues and developing targeted interventions.
Communication & Collaboration: Outstanding interpersonal skills for conducting productive interviews with subject matter experts across all organisational levels. Excellent written communication for creating clear documentation serving both human and AI users.
Project Management: Strong organisational skills for coordinating complex knowledge management initiatives across multiple departments. Ability to manage concurrent projects while maintaining quality standards.
Change Management: Skills to drive adoption of new knowledge management processes and technologies. Ability to influence without direct authority and build consensus around knowledge initiatives.

Success Metrics:

AI Performance: Measurable improvements in chatbot first-contact resolution rates, reduced escalation rates, and enhanced customer satisfaction scores.
Knowledge Coverage: Achievement of target knowledge base completeness across business domains and reduction in identified knowledge gaps.
Organisational Adoption: Increased participation rates from departments, sustainable knowledge contribution workflows, and improved utilisation of knowledge management tools.
Operational Efficiency: Reduced time spent searching for information, decreased training time for new employees, and demonstrated ROI on knowledge management investments.

What We Offer:

Direct exposure to strategic decision-making as part of the Founder's Office team.
Opportunity to shape the technological direction of a growing company.
Access to cutting-edge AI and knowledge management technologies
Professional development resources, including conferences, certifications, and training.
Competitive compensation package with performance bonuses and equity participation.
Comprehensive benefits and flexible working arrangements.

Position: AI Knowledge Manager

Department: Founder's Office

Reports to: Founder

Employment Type: Full-time

Position Overview:

Key Responsibilities:

Knowledge Architecture & AI Integration - Develop AI-aligned knowledge management strategies, taxonomies, and information hierarchies. Optimise knowledge assets for AI processing (NLP, semantic tagging). Implement knowledge APIs.
Cross-Departmental Knowledge Capture - Liaison between departments to identify, extract, and document critical organisational knowledge (explicit and tacit). Conduct interviews with SMEs. Develop standardised documentation.
AI Performance Optimisation - Improve chatbot/AI performance via knowledge enhancement. Analyse conversation logs for knowledge gaps. Establish AI performance metrics and testing protocols (A/B testing, correlation). Implement feedback loops.
Knowledge Quality & Platform Management - Maintain rigorous knowledge quality standards (review, approval, audit). Select and manage knowledge management platforms. Oversee technical configuration (search optimisation, access controls, integrations). Ensure infrastructure performance.
Continuous Improvement & Gap Analysis - Evaluate chatbot performance and identify AI knowledge gaps. Develop strategies to address deficiencies. Create KPIs for knowledge adoption, utilisation, and AI performance correlation. Drive a culture of knowledge sharing.
Essential Skills - Critical Thinking & Analysis: Exceptional analytical capabilities with the ability to break down complex processes into structured, documentable components. Strong problem-solving skills for diagnosing AI performance issues and developing targeted interventions.
Communication & Collaboration: Outstanding interpersonal skills for conducting productive interviews with subject matter experts across all organisational levels. Excellent written communication for creating clear documentation serving both human and AI users.
Project Management: Strong organisational skills for coordinating complex knowledge management initiatives across multiple departments. Ability to manage concurrent projects while maintaining quality standards.
Change Management: Skills to drive adoption of new knowledge management processes and technologies. Ability to influence without direct authority and build consensus around knowledge initiatives.

Success Metrics:

AI Performance: Measurable improvements in chatbot first-contact resolution rates, reduced escalation rates, and enhanced customer satisfaction scores.
Knowledge Coverage: Achievement of target knowledge base completeness across business domains and reduction in identified knowledge gaps.
Organisational Adoption: Increased participation rates from departments, sustainable knowledge contribution workflows, and improved utilisation of knowledge management tools.
Operational Efficiency: Reduced time spent searching for information, decreased training time for new employees, and demonstrated ROI on knowledge management investments.

What We Offer:

Direct exposure to strategic decision-making as part of the Founder's Office team.
Opportunity to shape the technological direction of a growing company.
Access to cutting-edge AI and knowledge management technologies
Professional development resources, including conferences, certifications, and training.
Competitive compensation package with performance bonuses and equity participation.
Comprehensive benefits and flexible working arrangements.

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About MyOperator - VoiceTree Technologies

Founded :

2013

Type :

Product

Size :

100-500

Stage :

Bootstrapped

About

MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:

- Cloud Call Center/ Contact Center Software

- WhatsApp API

- IVR and Toll-free Number

- Multi-store telephony

- Enterprise Mobility

MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.

MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.

In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)

MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:

- Cloud Call Center/ Contact Center Software

- WhatsApp API

- IVR and Toll-free Number

- Multi-store telephony

- Enterprise Mobility

MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.

MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.

In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)

MyOperator - VoiceTree Technologies's video section

Connect with the team

Ranjith Selvaraj

Connect

Vijay Muthu

Connect

Devdutta Sahu

Connect

Company social profiles

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Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
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ALTERNATE TITLES Recruitment Consultant- Freelance
DEPARTMENT Human Resources
COMPANY Project Eagle
REPORT TO CEO

“Acquiring the right talent is the most important key to growth. Hiring was – and still is – the most important thing we do.”
-Marc Benioff, Founder, Chairman and co-CEO of Salesforce
We have a Work From Home (WFH) opportunity for experienced recruiters to work for us as freelance recruiters with an excellent earning opportunity – commission based.
We are in search of ambitious candidates who have prior recruitment experience preferably in the Design and IT field, but other recruitment experiences are also welcome.
Recruitment consultants have the skills of salespeople and headhunters. They possess sound judgment and communication aptitude. If you also have strong ethics and a collaborative spirit, we want to meet you.

ABOUT COMPANY

Founded in 2020 by Tarang Sanghi under the innovation lab Project X, Project Eagle is full-service talent acquisition, and management consultancy based in Jaipur, RJ (India) at its stealth-startup phase.
Every successful organization is formed with effective teamwork. We fetch the essential talent and put it in the right place with our lens. It is our intrinsic ability to listen to the client's specific talent requirements, and meet and exceed their expectations.
Backed with cutting-edge technology, a proprietary database, and a passionate team is a combination that you won’t find anywhere else. We are here to change the way people perceive HR. The new-age HR is cool, vibrant, and instrumental in getting people the jobs they love. We have only just begun!
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THE PROJECT(s)

Full-Cycle Recruitment Process
New Client References for the company

AREA OF RESPONSIBILITIES

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Full-Cycle Recruitment Process
New Client References for the company

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Co-ordination- Follow up with the client and candidates to schedule final interviews on a timely basis.
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Client Management- keep in touch with the client for more vacancies.

Excellent communication (verbal & written), interpersonal and consulting skills
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Ability to meet targets and deadlines.
Confident, pleasant personality, ambitious, self-motivated, organized with leadership and management skills.

Benefits
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RESTful APIs

+1 more

Company Profile DLT Labs is a global leader in delivery of enterprise blockchain solutions and technologies, as well as a pioneer in the implementation of standards. DLT Labs' proprietary framework consists of a modular and scalable architecture which allows for the rapid creation, deployment and management of enterprise blockchain solutions. With a deep track record in innovation and one of the world’s largest pools of highly experienced blockchain experts, DLT Labs enables the transformation and innovation of complex multi-stakeholder processes. This is your opportunity to work with our talented team on latest technologies in a fast growing, customer-oriented, IT organization. More About us at: https://dltlabs.com Our Products: https://dltlabs.com/products/ Skills Requirements: • Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes • Familiarity with RESTful APIs to connect Android applications to back-end services. • Working experience with Kotlin • Strong knowledge of Android UI design principles, patterns, and best practices. • Experience with offline storage, threading, and performance tuning • Knowledge of the open-source Android ecosystem and the libraries available for common tasks • Ability to understand business requirements and translate them into technical requirements • Unit-test code for robustness, including edge cases, usability, and general reliability • Knowledge of FireBase. • A knack for benchmarking and optimization • Understanding of Google’s Android design principles and interface guidelines • Proficient understanding of code versioning tools, such as Git • Familiarity with continuous integration • Solid understanding of the full mobile development life cycle. • Knowledge of various project architectural patterns e.g. MVC, MVVM, MVP etc • Experience in using local storage/SQLite for offline storage of data. • Familiarity with Auth services, threading, performance tuning, cloud message APIs and push notifications.

Software Developer

at Konversations

1 recruiter

Posted by Vinit Singh

Mumbai

1 - 4 yrs

₹4L - ₹6L / yr

AngularJS (1.x)

Laravel

Algorithms

We are looking for a Full Stack Developer (with at least one year of experience) who is excited to innovate and conceptualise existing/new platforms for KiRa9 EduMedia. In addition to that, a web developer with a passion for coding, innovative design for web and app-based platforms is a must. The ideal candidate will not only improve his technical skills but also his business understanding while working with us. Our development team first understands the business challenge, then it comes up with creative solutions to overcome the challenge and only then does it go about executing the solution in an effective and measurable way. As a developer, you will be responsible for all aspects of development, right from initial conceptualisation, developing codes, testing the frameworks, and finally launching it. You will spend a significant portion of your time coding and documenting the specifications. You will be required to stay up-to-date with the emerging technologies and industry trends and contribute to the overall development of the platforms accordingly. Designation- Software Engineer Work Experience- 1+ Years Location- Vile Parle (Mumbai) Job Responsibilities - - Building our website from concept all the way to completion - Be responsible for maintaining, expanding, and scaling our site - You will be responsible for both front-end and back-end web development - Maintain the integrity of code and organisation for the same - Working know-how of integrations between desktop and mobile applications - Work with experienced team members to conduct root cause analysis of issues, review new and existing code - Identify ideas to improve system performance and impact availability - Resolve complex technical design issues Skills Required - - Proven working experience in web programming - Especially familiar with HTML, CSS, JavaScript, and PHP — and common frameworks (Laravel, Angular2+ preferred). - Full stack knowledge. Previous experience working in a LAMP, WAMP or MAMP environment. - Working knowledge of REST API and MVC framework - Understanding of Mongo and SQL database - Solid understanding of how web applications work including security, session management, and best development practices. - Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques. - Aggressive problem diagnosis and creative problem-solving skills Please get in touch with us if working a product end-to-end is what you are looking for.