
Position: AI Knowledge Manager
Department: Founder's Office
Reports to: Founder
Employment Type: Full-time
Position Overview:
MyOperator seeks a strategic AI Knowledge Manager to join our Founder's Office team. This role is responsible for managing and organising information that powers our AI systems, chatbots, and internal collaboration platforms. You will serve as the central architect of our organisational knowledge ecosystem, ensuring information is effectively structured and accessible for both customer-facing AI interactions and internal operations.
The position requires critical thinking, analytical abilities, and collaborative skills to identify, capture, and organise knowledge from across departments into a unified, AI-ready knowledge management system. This knowledge will become the central repository for documentation and process understanding, directly impacting how our AI systems learn, adapt, and serve customers.
Key Responsibilities:
- Knowledge Architecture & AI Integration - Develop AI-aligned knowledge management strategies, taxonomies, and information hierarchies. Optimise knowledge assets for AI processing (NLP, semantic tagging). Implement knowledge APIs.
- Cross-Departmental Knowledge Capture - Liaison between departments to identify, extract, and document critical organisational knowledge (explicit and tacit). Conduct interviews with SMEs. Develop standardised documentation.
- AI Performance Optimisation - Improve chatbot/AI performance via knowledge enhancement. Analyse conversation logs for knowledge gaps. Establish AI performance metrics and testing protocols (A/B testing, correlation). Implement feedback loops.
- Knowledge Quality & Platform Management - Maintain rigorous knowledge quality standards (review, approval, audit). Select and manage knowledge management platforms. Oversee technical configuration (search optimisation, access controls, integrations). Ensure infrastructure performance.
- Continuous Improvement & Gap Analysis - Evaluate chatbot performance and identify AI knowledge gaps. Develop strategies to address deficiencies. Create KPIs for knowledge adoption, utilisation, and AI performance correlation. Drive a culture of knowledge sharing.
- Essential Skills - Critical Thinking & Analysis: Exceptional analytical capabilities with the ability to break down complex processes into structured, documentable components. Strong problem-solving skills for diagnosing AI performance issues and developing targeted interventions.
- Communication & Collaboration: Outstanding interpersonal skills for conducting productive interviews with subject matter experts across all organisational levels. Excellent written communication for creating clear documentation serving both human and AI users.
- Project Management: Strong organisational skills for coordinating complex knowledge management initiatives across multiple departments. Ability to manage concurrent projects while maintaining quality standards.
- Change Management: Skills to drive adoption of new knowledge management processes and technologies. Ability to influence without direct authority and build consensus around knowledge initiatives.
Success Metrics:
- AI Performance: Measurable improvements in chatbot first-contact resolution rates, reduced escalation rates, and enhanced customer satisfaction scores.
- Knowledge Coverage: Achievement of target knowledge base completeness across business domains and reduction in identified knowledge gaps.
- Organisational Adoption: Increased participation rates from departments, sustainable knowledge contribution workflows, and improved utilisation of knowledge management tools.
- Operational Efficiency: Reduced time spent searching for information, decreased training time for new employees, and demonstrated ROI on knowledge management investments.
What We Offer:
- Direct exposure to strategic decision-making as part of the Founder's Office team.
- Opportunity to shape the technological direction of a growing company.
- Access to cutting-edge AI and knowledge management technologies
- Professional development resources, including conferences, certifications, and training.
- Competitive compensation package with performance bonuses and equity participation.
- Comprehensive benefits and flexible working arrangements.

About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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Ideal Candidate
- Bachelor's degree in Accounting or Finance.
- CA dropout with corporate experience will be preferred.
- 2+ years of experience in a general accounting role.
- Strong understanding of accounting principles and GAAP.
- Expert in Microsoft Excel (including pivot tables and vlookups).
- Experience with accounting software (e.g., QuickBooks, Tally, etc) preferred.
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Ability to work remotely with his/her own laptop and stable internet.
Job Summary:
We are looking for a Business Development Intern to support our business growth efforts. The intern will assist in market research, lead generation, and campaign execution. This is an excellent opportunity to gain hands-on experience in business development and contribute to the company's success.
Responsibilities:
- Conduct market research and analyze industry trends
- Identify potential leads and opportunities for business growth
- Assist in creating and executing business development campaigns
- Build relationships with key stakeholders and partners
- Develop and maintain databases and sales materials
- Collaborate with cross-functional teams (e.g., marketing, sales, product)
- Perform data entry and maintain CRM records
- Provide support for trade shows, events, and conferences
Requirements:
- Currently pursuing a degree in Business, Marketing, or related field
- Strong communication, research, and analytical skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Familiarity with CRM software (e.g., Salesforce)
- Strong attention to detail and organizational skills
Nice to Have:
- Experience with market research tools (e.g., Google Trends, Ahrefs)
- Knowledge of sales and marketing principles
- Familiarity with social media platforms
What We Offer:
- Opportunity to work with a dynamic team
- Hands-on experience in business development
- Professional development and mentorship
- Flexible working hours
- Other benefits, e.g., stipend based upon performance
—ACOUNTING—
Senior Auditor, Junior Auditor, Accountant, Controller, Computerized Accounting, Staff Accountant
—BEAUTYSALON—
Salon Manager, Assistant Salon Manager, Beautician, Hair Stylist, Barber, Message Therapist, Cosmetologist, Nail Technicians, Aerobic and Fitness Instructors, Alternative Instructors, Acupuncturist
—CASINO—
Casino Manager, Assistant Casino Manager, Casino Dealer, Slot Technician
—CLERGY—
Priest, Minister, Rabbi, Reverend
—CRUISESTAFF—
Cruise Director, Assistant Cruise Director, Cruise Staff, Gentlemen Dance Host, Youth Activities Coordinator, Fitness Instructor, Aerobics Instructor, French Instructor, German Instructor, Water Sport Scuba, Water Sports Scuba Diving Instructor, Port Lecturer, Television Technician, Videographer, International Host & Hostess, Administrative Assistant
—DECK—
Captain, Staff Captain, First Officer, Second Officer, Third Officer, Junior Third Officer, Deck Engine Mechanic, Navigation Officer, Safety Officer, Security Personnel, Chief Radio Officer, Radio Officer, Quarter Master, Carpenter, Ordinary Seaman, Able Seaman Entry Level, Able Seaman Limited, Abel Seaman Special, Able Seaman Unlimited, Splicer Joiner, Seaman Surveyor, Deck Utility man, Deck Hand, Deck Cadet
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Chief Engineer, Staff Chief Engineer, First Engineer, Second Engineer, Third Engineer, Junior Third Engineer, Engine Cadet, Hotel Service Engineer, Chief Electrical Engineer
Electrical Engineer, Electronic Engineer, Electronic Engineer Junior, Chief Refrigeration Engineer, Refrigeration Engineer, Engine Storekeeper, Motorman, Fitter, Oiler, Wiper (Engine Utility Man), Plumber Upholsterer
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Food and Beverage Director, Assistant Food and Beverage Director, Restaurant Manager, Maitre d, Head Waiter Waitress, Jr. Waiter, Dining Room Manager, Sommelier Wine Steward Stewardess, Dining room Waiter Waitress, Dining room Buffet Man, Restaurant Hostess, Bar Manager, Assistant Bar Manager, Bar Supervisor, Assistant Bar Supervisor, Bar Accountant, Bar Waiter Waitress, Bartender, Bar Steward & Stewardess, Snack Steward Stewardess, Bar Utility, Bar Boy, Buffet Steward & Stewardess, Busboy
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Executive Chef, Assistant Executive Chef, Souse Chief, Chef Tournant, First Cook, Second Cook, Third Cook, Vegetable Cook, Cook Trainee, Crew Cook, Crew Cook Assistant, Crew Cook Utility, Officer Mess man, Staff Mess man, Provision Store keeper, Butcher Supervisor, Assistant Butcher Supervisor, Butcher, Butcher Trainee, Butcher Utility, Pastry Chef, Assistant Pastry Chef, First Pastry man, Second Pastry man, Third Pastry man, Baker Supervisor, Assistant Baker Supervisor, First Baker, Second Baker, Third Baker, Baker Trainee, Pantry Man, Dishwasher, Pot washer, Ice Carver
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We are looking for a result-driven BDM to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the the sales.
Sales Lead Requirements:
• A bachelor's or associate's degree in marketing, sales, or a related
field may be advantageous.
• Experience in sales is necessary.
• Strong sales ability, business acumen, and commercial awareness.
• Excellent communication, interpersonal, and customer service
skills.
• Strong leadership abilities.
• Good time management, strategic planning, and organizational skills.
Position: Team Leader
Shift Timing: 10 AM to 7 PM - Monday to Saturday (Hybrid)
Company: JNJ Technologies & Services
Location: Vijayawada, Hyderabad
Language: English & Hindi
Job Brief:
We are looking for experience in API and Node.js to produce scalable software solutions. You will be part of a cross-functional team that is responsible for the full software development life cycle, from conception to deployment. You should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.
Responsibilities:
· Work with development teams and product managers to ideate software solutions.
· Design client-side and server-side architecture
· Build the front-end of applications through appealing visual design.
· Develop and manage well-functioning databases and applications.
· Write effective APIs.
· Test software to ensure responsiveness and efficiency.
· Troubleshoot, debug and upgrade software.
· Create security and data protection settings.
· Build features and applications with a mobile responsive design.
· Write technical documentation.
· Work with data scientists and analysts to improve software.
Requirements:
· Proven experience as a Full Stack Developer or similar role
· Experience developing desktop and mobile applications.
· Familiarity with common stacks
· Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, Nodejs and .Net)
· Familiarity with databases (e.g. MySQL, MS SQL, Mogo DB)
· Good to have- Cloud knowledge (Azure, AWS)
· Strong command on API Development with Nodejs
· Good to have- knowledge on multiple back-end languages ( Java, Python) and knowledge of JavaScript frameworks ( React, Angular, Node )
· Excellent communication and teamwork skills
· Great attention to detail
· Organizational skills
Technical Skills:
HTML, CSS, React, API, JavaScript, Node, SQL, and Cloud knowledge (Azure/AWS)
Experience – 4+ Years
Desired skills:
- Excellent troubleshooting skill.
- Functional knowledge either SAP PM, SAP ISU,would be a plus
- Knowledge on enterprise mobile application would be
a plus.
What you will do:
- Handling Configuration Management, Web Services Architectures, DevOps Implementation, Build & Release Management, Database management, Backups and monitoring
- Logging, metrics and alerting management
- Creating Docker files
- Performing root cause analysis for production errors
What you need to have:
- 12+ years of experience in Software Development/ QA/ Software Deployment with 5+ years of experience in managing high performing teams
- Proficiency in VMware, AWS & cloud applications development, deployment
- Good knowledge in Java, Node.js
- Experience working with RESTful APIs, JSON etc
- Experience with Unit/ Functional automation is a plus
- Experience with MySQL, Mango DB, Redis, Rabbit MQ
- Proficiency in Jenkins. Ansible, Terraform/Chef/Ant
- Proficiency in Linux based Operating Systems
- Proficiency of Cloud Infrastructure like Dockers, Kubernetes
- Strong problem solving and analytical skills
- Good written and oral communication skills
- Sound understanding in areas of Computer Science such as algorithms, data structures, object oriented design, databases
- Proficiency in monitoring and observability



About the Role
A highly motivated and passionate individual who has experience in executing end to end web based products and applications; bringing them to production quickly and with high quality. Passionate about building flexible and scalable solutions with an eye for detail and can weigh pros and cons to find best possible solutions.
Role and Responsibilities
- Collaborate with Product Managers to plan, implement and deliver tasks and modules on a timely basis with best practices and adherence to SOPs.
- Understand the product requirements, ask questions, and gather information and feedback to design and deliver features both on Android and iOS.
- Create a roadmap of tasks to be delivered for both iOS and Android applications in sync, such that new features go to the end-user at same time.
- Lead the design of Android and iOS applications in a modular fashion with reusable components.
- Proactively identify issues related to memory consumption, battery drain and multi-threading in the application by planning regular tests and analysis.
- Deliver Android and iOS applications with integration to backend services deployed on the cloud with high quality and responsiveness.
- Create strong practices around test driven development, automating delivery of apps to the marketplace with strong CI/CD practices.
- Manage a highly skilled and efficient team by hiring, keeping the team motivated, and managing performance.
- Play the role of an unblocker in a tight scrum environment. Should be able to help other developers with challenges, problem solving, and help achieve milestones as per plan.
- Prioritize to manage ad-hoc requests in parallel with ongoing projects.
- Hands on with programming with 50%+ of bandwidth going into modules owned.
Skills/Experience
- A highly talented developer with 10+ years of hands-on experience in building apps that have been released to the Play Store(Android) and Appstore(iOS).
- Demonstrated experience managing teams of 5-10 or more engineers in mobile application teams.
- Strong knowledge of Android, Kotlin, iOS, Swift, Objective C and working with MVVM, MVP, MVC patterns.
- Experience building mobile applications which lean heavily on connecting to cloud services to gather data and stream videos/content.
- Working knowledge of Xamarin or Flutter (cross platform frameworks) is highly preferred.
- Practitioner of test driven development practices. Experience in creating and adhering to best practices for development.
Identify key metrics for business growth
Map various business processes, systems to drive key metrics
Design and implement business plans, processes to drive business growth
Set comprehensive goals for performance and growth
Oversee daily operations of the company and the work of executives (IT, Marketing,
Sales, Finance etc.), with respect to implementation of processes
Evaluate performance by analyzing and interpreting data and metrics
Write and submit reports to the CEO in all matters of importance
Requirements
Proven experience as a growth leader in identifying key metrics and underlying process
for business growth
Demonstrable competency in driving process implementation
Understanding of business functions such as HR, Finance, marketing etc.
Working knowledge of data analysis and performance/operation metrics
Working knowledge of budgeting, sales, business development, and strategic planning.
Agri Industry background is preferable
Outstanding organizational and leadership abilities
Excellent interpersonal and public speaking skills
Aptitude in decision-making and problem-solving
MBA from a Tier 1/2 University
Personal Attributes
Proven leadership ability.
Ability to set and manage priorities judiciously.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Ability to articulate ideas to both technical and non-technical audiences.
Exceptionally self-motivated and directed.
Keen attention to detail.
Superior analytical, evaluative, and problem-solving abilities.
Exceptional service orientation.
Ability to motivate in a team-oriented, collaborative environment.




