Technical Program Manager

Location: Navi Mumbai

SALARY: 3-8 LPA

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to guide clients effectively.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Requirements

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Introduction:

We at SNCO Consultant are pleased to present the following job opportunity on behalf of our client. This role is ideal for candidates with excellent coordination and communication skills, looking for a dynamic position in a hybrid work environment.

Position Title: Sales Coordinator/Inside Sale Executive

Work Location: Hybrid (Work from Office + Remote)

Salary Range: ₹25,000 – ₹50,000 per month

Reporting To: Sales Manager / Business Head

Mission Statement

To utilize strong organizational and communication abilities to manage first-level calls, maintain CRM discipline, and support business development activities. This includes interaction with prospects, event organizers, advertising agencies, and business partners.

Key Responsibilities

• Manage first-level inbound and outbound calls with prospects.
• Coordinate follow-ups and actions through the CRM system.
• Collaborate with event organizers, ad agencies, and business partners.
• Provide backend support for meetings, events, and sales activities.
• Maintain accurate records and communication within the CRM.
• Ensure smooth coordination between internal teams and external parties.

Key Performance Indicators (KPIs)

• Conduct a minimum of 3 active coordination calls with senior management per day.
• Successfully coordinate at least 1 event every 15 days.
• Maintain 100% task updates and follow-ups through the CRM system.

Key Competencies

• Excellent verbal and written communication
• Target and result-oriented mind-set
• Active listener and team collaborator
• Detail-oriented task manager
• Strong coordination and organizational skills
• Practical thinking and problem-solving ability

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Marketing, or relevant field (preferred)
• Experience with CRM systems and Microsoft Office
• Strong multitasking and time-management skills
• Must have a reliable internet connection and ability to work in a hybrid setup

Position Overview: We are seeking a talented and experienced Cloud Engineer specialized in AWS cloud services to join our dynamic team. The ideal candidate will have a strong background in AWS infrastructure and services, including EC2, Elastic Load Balancing (ELB), Auto Scaling, S3, VPC, RDS, CloudFormation, CloudFront, Route 53, AWS Certificate Manager (ACM), and Terraform for Infrastructure as Code (IaC). Experience with other AWS services is a plus.

Responsibilities:

• Design, deploy, and maintain AWS infrastructure solutions, ensuring scalability, reliability, and security.

• Configure and manage EC2 instances to meet application requirements.

• Implement and manage Elastic Load Balancers (ELB) to distribute incoming traffic across multiple instances.

• Set up and manage AWS Auto Scaling to dynamically adjust resources based on demand.

• Configure and maintain VPCs, including subnets, route tables, and security groups, to control network traffic.

• Deploy and manage AWS CloudFormation and Terraform templates to automate infrastructure provisioning using Infrastructure as Code (IaC) principles.

• Implement and monitor S3 storage solutions for secure and scalable data storage

• Set up and manage CloudFront distributions for content delivery with low latency and high transfer speeds.

• Configure Route 53 for domain management, DNS routing, and failover configurations.

• Manage AWS Certificate Manager (ACM) for provisioning, managing, and deploying SSL/TLS certificates.

• Collaborate with cross-functional teams to understand business requirements and provide effective cloud solutions.

• Stay updated with the latest AWS technologies and best practices to drive continuous improvement.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.

• Minimum of 2 years of relevant experience in designing, deploying, and managing AWS cloud solutions.

• Strong proficiency in AWS services such as EC2, ELB, Auto Scaling, VPC, S3, RDS, and CloudFormation.

• Experience with other AWS services such as Lambda, ECS, EKS, and DynamoDB is a plus.

• Solid understanding of cloud computing principles, including IaaS, PaaS, and SaaS.

• Excellent problem-solving skills and the ability to troubleshoot complex issues in a cloud environment.

• Strong communication skills with the ability to collaborate effectively with cross-functional teams.

• Relevant AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer, etc.) are highly desirable.

Additional Information:

• We value creativity, innovation, and a proactive approach to problem-solving.

• We offer a collaborative and supportive work environment where your ideas and contributions are valued.

• Opportunities for professional growth and development. Someshwara Software Pvt Ltd is an equal opportunity employer.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Job description

We are looking for A Sales executive with excellent communication and interpersonal skills to effectively interact and perform sales with customers (B2C) and perform day-to-day responsibilities, which include contacting potential tenants & Follow-up for leads received, responding to queries from customers with patience on all platforms. The executive must maintain a positive and professional attitude while handling the responsibilities.

Responsibilities:

·       Schedule appointments on behalf of potential tenants to visit properties.

·       Follow up with leads received from social media platforms, property rental portals, direct office walk-ins, etc.

·       Have a thorough understanding of our product offerings and pricing.

·       Utilize our sales methodology, schemes, and incentives effectively to close sales.

·       Collaborate closely with the leads team to ensure all leads are properly handled.

·       Maintain a track record of your progress by creating monthly reports that summarize key metrics.

Qualifications:

·       Experience of sales in a property management is a plus, e.g. house rentals, hospitality businesses.

·       Exposure to sales in the US and UK market is an added advantage.

·       Experience in B2C sales is preferred.

• Good telephone manner and positive attitude.
• Communicates and negotiates persuasively - capable of influencing others assertively, building rapport with customers.
• Should have high soft skills and be able to convert to leads to sales.

·       To have good knowledge of Microsoft Excel, email and web searches, along with the ability to quickly and effectively learn new software packages.

·       Any Graduate with experience of 2-3 years in relevant field is preferred.

·       Good understanding of CRM software, Property management tool.

About Company:

Spericle Group operates companies that specialize in student housing, property management services, construction and the hospitality services in Lincoln, UK for over 20 years. 

Salary:

180 - 220 INR per Hour

Timing: 1.30PM to 10.30PM

Job Type: Full-time

Benefits:

• Work from home

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Bigdata with cloud:

Experience : 5-10 years

Location : Hyderabad/Chennai

Notice period : 15-20 days Max

1.  Expertise in building AWS Data Engineering pipelines with AWS Glue -> Athena -> Quick sight

2.  Experience in developing lambda functions with AWS Lambda

3.  Expertise with Spark/PySpark – Candidate should be hands on with PySpark code and should be able to do transformations with Spark

4.  Should be able to code in Python and Scala.

5.  Snowflake experience will be a plus

PHP Developer SKILLS & Responsibilities:

Extensive experience in PHP and Laravel.
Database Management tools such as MySQL.
The candidate has worked on the web application or REST API for apps, Laravel, Node Js.Has experience or can work in a team as well as a single person.
Experience building or maintaining a CMS.

• Designing and executing the learning calendar
• Working with external vendors for learning and engagement activities
• Identifying appropriate facilitators for various interventions
• Building strong connects with internal stakeholders for enhanced buy-in on programs
• Co-creating relevant content with internal teams
• Collating relevant feedback from various trainings
• Independently managing and coordinating for learning events/boot camps

Desired Candidate Profile

• Graduate/Postgraduate with 2-4 years of relevant L&D experience in a diverse and multicultural work environment
• Strong interpersonal, communication (written and verbal) and problem-solving skills
• Excellent stakeholder management
• Ability to work as an integral member of a diverse team
• Strong organization skills
• Ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously in a fast-paced, customer-focused environment
• Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint