Job Title: Insurance Operations Manager
Location: Kharadi( Pune)
willing to work in AUS Shift
Job Summary:
The Insurance Operations Manager is responsible for overseeing and optimizing the daily operations of the insurance division. This role involves streamlining processes, ensuring compliance with regulatory standards, enhancing customer service, and managing policy administration. The ideal candidate will have strong leadership skills, a keen eye for process improvements, and in-depth knowledge of insurance operations.
Key Responsibilities:
- Oversee the end-to-end insurance operations, including underwriting, claims processing, and policy administration.
- Develop and implement operational strategies to enhance efficiency and service delivery.
- Ensure compliance with all regulatory and legal requirements within the insurance industry.
- Manage and optimize relationships with insurance providers, brokers, and third-party vendors.
- Monitor and analyze key performance indicators (KPIs) to drive operational excellence.
- Lead, mentor, and develop a team of insurance professionals, fostering a culture of high performance.
- Implement best practices in risk management, fraud prevention, and quality assurance.
- Drive process automation and digital transformation initiatives to improve workflow efficiency.
- Handle escalated customer queries and ensure timely resolution of complaints.
- Collaborate with cross-functional teams to align operational objectives with business goals.
Qualifications & Experience:
- Strong knowledge of insurance policies, claims processing, underwriting, and compliance regulations.
- Proven ability to lead teams and drive operational efficiencies.
- Experience with insurance software systems and process automation tools.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong interpersonal and communication skills to liaise with stakeholders at all levels.
Shubham Vishwakarma
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