Customer Success Executive

at AiSensy

DP
Posted by Kamlakshi Talwar
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Gurugram
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1 - 5 yrs
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₹3L - ₹8L / yr
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Full time
Skills
Customer Success
English Proficiency
Customer Relationship Management (CRM)
SaaS

We at AiSensy, are building end-to-end WhatsApp based Marketing Automation, CRM & Customer Support platform for Enterprises & growing SMBs. Helping brands like SkullCandy, NMIMS, Byjus, Rentomojo, etc.and are handling 5 million+ messages per month.

 

The ideal candidate will have impeccable relational skills.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

 

Responsibilities:

 

  • Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
  • Ensures all customers are successfully using the product or service they’ve purchased from the company.
  • Is often the first port of call for customers and is available to answer any inbound questions.
  • Give customer the onboarding, gather feedback and notifying them about the new features
  • Driving higher NPS

 

Skills Required:

 

1 year of experience in Customer Success

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About AiSensy

Official Whatsapp Business APIs Based Marketing & Customer Support Platform. The One Platform your business needs to Broadcast, Automate Whatsapp Messages and Solve for Customer Support on Whatsapp.
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Founded
2020
Type
Product
Size
0-20 employees
Stage
Profitable
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Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

 

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3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

  • Health Memberships 
  • Sports Subscriptions 
  • Entertainment Subscriptions 
  • Key Conferences and Event Passes
  • Learning Stipend 
  • Team Lunches and Parties 
  • Travel Reimbursements 
  • ESOPs 


That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!



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Job posted by
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