Job Description:
We are seeking a Helpdesk Executive with excellent written and communication skills to provide exceptional support to our users. The ideal candidate will be a quick learner, capable of troubleshooting and resolving issues efficiently, while maintaining a positive attitude.
Responsibilities:
Requirements:
Join our team and help provide seamless technical support to our valued users!
Overview:
We are seeking a skilled Microsoft Administrator with a strong focus on security and administration to support our team on a short-term basis. This is a contract role, ideal for professionals with hands-on experience in Microsoft technologies and a proactive approach to maintaining and enhancing system security.
Key Responsibilities:
Key Requirements:
Preferred Qualifications:
LIFE AT FOUNTANE:
A LITTLE BIT ABOUT THE COMPANY:
Established in 2017, Fountane Inc is a Ventures Lab incubating and investing in new competitive technology businesses from scratch. Thus far, we’ve created half a dozen multi-million valuation companies in the US and a handful of sister ventures for large corporations, including Target, US Ventures, and Imprint Engine.
We’re a team of 80+ strong from around the world that are radically open-minded and believes in excellence, respecting one another, and pushing our boundaries to the furthest it's ever been.
JOB DESCRIPTION
We are seeking a skilled Linux System Administrator and Database Administrator to join our team. The ideal candidate will possess a strong understanding of Linux commands and shell scripting, along with experience in handling database administration tasks, particularly with PostgreSQL. Additionally, proficiency in AWS EC2 and cloud fundamentals, AWS networking, server and database monitoring, and securing production environments are essential for this role.
RESPONSIBILITIES
1. Manage Linux-based systems, including installation, configuration, troubleshooting, and maintenance.
2. Develop and maintain shell scripts for automating system tasks and processes.
3. Administer PostgreSQL databases, including installation, configuration, performance tuning, backup, and recovery.
4. Deploy and manage AWS EC2 instances, ensuring optimal performance and security.
5. Implement and manage AWS networking configurations, such as VPCs, subnets, and security groups.
6. Monitor servers and databases for performance, availability, and security compliance.
7. Handle production workloads effectively, ensuring high availability and reliability.
8. Implement security best practices to safeguard production environments from unauthorized access and threats.
9. Manage Elasticsearch and Redis instances, if required, to support application needs (experience in these areas is a plus). Linux System Administrator and Database Administrator 2
10. Collaborate with cross-functional teams to troubleshoot and resolve technical issues promptly.
11. Stay updated with emerging technologies and best practices in Linux systems administration, database management, and cloud computing.
SKILLS
1. Proven experience as a Linux System Administrator and Database Administrator.
2. Strong knowledge of Linux commands, shell scripting, and system administration.
3. Hands-on experience with PostgreSQL database administration, including performance tuning and backup/recovery.
4. Proficiency in AWS services, particularly EC2, VPC, IAM, and CloudWatch.
5. Experience with networking concepts in AWS, including VPCs, subnets, and security groups.
6. Familiarity with server and database monitoring tools (e.g., Nagios, Zabbix, Prometheus).
7. Ability to manage production workloads and prioritize tasks effectively.
8. Knowledge of security best practices and techniques for securing production environments.
9. Experience with Elasticsearch and Redis is a plus.
10. Excellent problem-solving skills and attention to detail.
11. Strong communication and interpersonal skills, with the ability to collaborate effectively in a team environment.
What We’re Looking For:
● Experience: Minimum of 3 years as an IT Help Desk Support Specialist or similar role.
● Technical Skills:
○ Proficiency in Windows 10 and Windows 11
operating systems.
○ Basic knowledge of Windows Server
administration.
○ Familiarity with network troubleshooting,
including subnets and VLANs.
○ Experience with various client VPN
connections and troubleshooting.
○ Ability to troubleshoot remote client
technologies (Remote Desktop, Citrix, VMware).
● Communication Skills: Exceptional verbal and written communication skills in English.
● Customer Service: Strong customer-oriented attitude with excellent problem-solving abilities.
● Additional Skills (Preferred but not required):
○ Familiarity with MikroTik and TP-Link
networking equipment.
○ Familiarity with Google Workspace.
● Certifications: Relevant IT certifications are a plus.
What You’ll Be Doing
● First-Level Support: Provide prompt and effective solutions for network, hardware, software, and application issues within our Hyderabad office.
● Remote Assistance: Offer support to employees in our global offices through remote troubleshooting and problem resolution.
● Vendor Coordination: Communicate with vendors for equipment orders, warranty tracking, and service arrangements.
● Inventory Management: Maintain accurate records of office equipment inventory and assignments, ensuring regular updates.
● Windows OS Proficiency: Install, configure, and troubleshoot Windows 10 and Windows 11 operating systems.
● Basic Server Administration: Perform tasks related to Windows Server to support network connectivity, accessibility, and user management.
● Network Troubleshooting: Diagnose and resolve network problems, including connectivity issues, subnets, and VLANs.
● VPN Management: Manage and troubleshoot various client VPN connections to ensure secure and stable remote access.
● Remote Client Support: Troubleshoot issues with VMware, Microsoft Remote Desktop, Citrix, and other remote access tools.
● Cybersecurity Awareness: Promote best security practices and raise cybersecurity awareness among staff.
● Ticketing System Management: Monitor and track support requests using the internal ticketing system, ensuring timely resolutions.
● Issue Escalation: Promptly escalate unresolved issues to appropriate internal teams or vendors.
● Independent Problem-Solving: Work autonomously to resolve problems efficiently.
● Documentation: Interact effectively with end-users and document all support activities.
● Continuous Learning: Stay updated with the latest technologies and best practices in IT support.
SharePoint Developer
Job Description
We are seeking a highly skilled SharePoint Developer with 4-15 years of experience to join our dynamic team. The ideal candidate will have a deep understanding of SharePoint technologies and a proven track record of designing, developing, and deploying robust SharePoint solutions.
Responsibilities:
Required Skills and Experience:
If you are a passionate SharePoint Developer with a proven track record of delivering innovative solutions, we encourage you to apply.
Job description
Hiring freshers - 2 years of Experience
for Customer Success Executive
As a Customer Success Execute at Abmiro, you'll play an important role in driving our clients' success using our SaaS product (Rekart). You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to utilize the capabilities of our software fully. Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.
You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)
Role & Responsibilities
● Serve as customers' primary technical point of contact, offering expert guidance and support through phone calls, email, and chat.
● Collaborate with clients to understand their unique requirements and goals
● Assist with the setup, configuration, and onboarding of customers on the platform
● Provide quick solutions or workarounds to client queries
● Coordinate with the technology team for possible issues/enhancements/feature requests
● Provide technical training and support resources to ensure customers can maximize the value of our software.
● Proactively identify opportunities to optimize and enhance customer workflows using our product.
● Serve as a liaison between customers and internal teams, facilitating effective communication and issue resolution.
● Maintain a deep understanding of our product, including new features and updates.
● Document and maintain training documents and material for customer training purposes. Preferred candidate profile
● Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
● Fresher or 1-2 years experience in technical customer support / SaaS product support
● Strong technical background with the ability to understand and troubleshoot complex technical issues.
● Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and understandably.
● Empathetic and customer-focused approach, always ensuring customer success is the top priority.
● Strong problem-solving and critical-thinking abilities.
About Company
Abmiro, a fast-growing SaaS (Rekart) company in Pune, seeks smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting, and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.
Job description
Hiring freshers - 2 years of Experience
for Customer Success Executive
As a Customer Success Execute at Abmiro, you'll play an important role in driving our clients' success using our SaaS product (Rekart). You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to utilize the capabilities of our software fully. Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.
You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)
Role & Responsibilities
● Serve as the primary technical point of contact for customers, offering expert guidance and support through phone calls, email and chat.
● Collaborate with clients to understand their unique requirements and goals
● Assist with the setup, configuration and onboarding of customers on the platform
● Provide quick solutions or workarounds to client queries
● Coordinate with the technology team for possible issues/enhancements/feature requests
● Provide technical training and support resources to ensure customers can maximize the value of our software.
● Proactively identify opportunities to optimize and enhance customer workflows using our product.
● Serve as aliaison between customers and internal teams, facilitating effective communication and issue resolution.
● Maintain a deep understanding of our product, including new features and updates.
● Document and maintain training documents and material for customer training purposes. Preferred candidate profile
● Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
● Fresher or 1-2 years' experience in technical customer support / SaaS product support
● Strong technical background with the ability to understand and troubleshoot complex technical issues.
● Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and understandably.
● Empathetic and customer-focused approach, always ensuring customer success is the top priority.
● Strong problem-solving and critical-thinking abilities.
About Company
Abmiro, a fast-growing SaaS (Rekart) company in Pune, is looking for smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform meant for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.
Mandatory Skills:
SCCM L3 Administrator Administer and manage end to end SCCM infrastructure in multi domain environment Strong administration skills on core functionalities of SCCM and Microsoft OS functionalities Providing best practices, reviewing new SCCM features and implementation. Troubleshooting capabilities
Job Description: SCCM L3 Administrator
Client : IBM
Payroll Company: Posspole
Administer and manage end to end SCCM infrastructure in multi domain environment
Strong administration skills on core functionalities of SCCM and Microsoft OS functionalities
Providing best practices, reviewing new SCCM features and implementation.
Troubleshooting capabilities
Roles & Responsibilities:
Hands on SCCM L3 Administrator
Management of site communications. (Bandwidth, Senders, Secondary Sites, etc.) Monitoring and troubleshooting site replication issues
Role-Based Administration: Managing custom roles and security scopes Planning and securing SCCM using security certificates.
General monitoring of site health via SSRS, log files, and the SCCM console.
Planning, configuring, and implementing a backup plan
· Support and fix issues in the IT infrastructure, end-user devices and applications.
· Manage tickets and provide helpdesk support.
· Perform desktop troubleshooting for end users.
· Aid with remote computer deployments.
· Install and maintain network infrastructure.
· Provide support for Azure/AWS/Google Cloud resources.
· Handle support escalations.
Develop and document SOPs to streamline support processes
As a Customer Success Execute at Abmiro, you'll play an important role in driving the success of our clients who are using our SaaS product (Rekart).
You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to fully utilize the capabilities of our software.
Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.
You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)
Role & responsibilities
Preferred candidate profile
Perks and Benefits
Key Responsibilities:
-Provide technical support and troubleshooting assistance to end-users for hardware, software, and networking issues.
-Must have the knowledge of SharePoint.
-Manage and maintain Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
-Administer and monitor Microsoft Azure services, ensuring smooth operation and security compliance.
-Perform machine repairs and maintenance tasks, including diagnosing hardware issues and replacing faulty components.
-Collaborate with third-party IT vendors for procurement, installation, and maintenance of IT infrastructure and services.
Requirements:
*Bachelor's degree in Computer Science, Information Technology, or related field.
*Minimum 2 years of experience in IT support roles, with proficiency in Microsoft 365 and Microsoft Azure.
*Strong knowledge and experience in machine repairing and troubleshooting hardware issues.
*Excellent communication and interpersonal skills, with the ability to effectively interact with end-users and third-party vendors.
*Ability to work independently and prioritize tasks in a fast-paced environment.
Certification in Microsoft 365 or Microsoft Azure is preferred but not mandatory.
Main Responsibilities:
• Logging all relevant incident/service request details, allocating categorization and prioritization codes.
• Providing first-line investigation and diagnosis using approved tools, systems and procedures.
• Resolving/fulfilling incidents/service requests that are in scope.
• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
• Keeping customers informed of progress.
• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
• Ensure the Configuration Management System (CMS) is maintained/updated.
• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.
• Ensure communication at all times is clear, concise, meaningful, professional and efficient.
• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.
• Identify need for Problem Management for reoccurring Incidents/Events.
• Understanding of and familiarity with Customers’ services and solutions.
• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
• Actively participate as required in meetings (customer, 3rd party, internal).
• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.
• Act as delegate for Senior staff.
• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff.
Experience
• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).
• 12+ x months in a process driven organization (must).
• Experience working in a multi-cultural/international environment (desirable).
• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).
Role: Technical Support Engineer
Experience: 2 + years
Location: Visakhapatnam
Roles & Responsibilities:
• Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service
• Triage Simple to Intermediate complexity hardware faults and software defects
• Work on Service Requests related to End-user configuration requests
• Proactively assign email tickets and make outbound calls to end customers on their Service Requests
• Work with end users on issues related to Windows Application & Software
• Troubleshooting hardware and computer peripherals such as printers and fax machines
• Perform password resets and provides required access to end users
• Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed
• Provide Complete management of Service Request from Case creation to Resolution
• Suggest improvements to process and workflow in the support center
• Identify problems related to chronic cases and work with Senior Engineering resources to identify the root cause • Support multiple different customer’s environments and ticketing systems.
Technical Skillset Requirements
• Knowledge of OSI reference model and Protocols
• Understanding of a Domain/corporate IT environment including PC & Laptop setup
• Provide technical support on Windows OS and MACOS platform
• Troubleshoot system specific issues related to PC & Laptop
• Working knowledge of Windows Active Directory and ability to add, remove users and perform password resets • Work on issues related to DNS and ability to isolate Network issues with Service Provider
• Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams)
• Troubleshoot system specific issues around peripherals - Printer, Fax and peripherals
• Knowledge of DHCP and troubleshoot issues related to Network
• Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams)
• Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Intune and BitLocker.
Role Qualifications and Requirements:
• The following are minimum qualifications and requirements required for this role.
• Able to work independently with limited supervision and be successful in a team environment.
• 2-3 years of relevant work experience.
• Understanding of Operating systems and Desktop hardware.
• Ability and desire to quickly learn new technologies and concepts.
• Strong Oral and Written communication skills.
• Strong Interpersonal & Analytical skills.
• Adherence to QA Program.
• Ability to work well in a team environment.
• Work a flexible work schedule including nights and weekend shifts (24/7)
About InEvolution:
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.
Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.
Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Primary Customer-Facing Responsibilities:
Benefits:
Key Responsibilities:
Case Analysis and Critical Thinking:
Problem Solving:
Post-Resolution Follow-Up:
Client and Operational Responsibilities:
Requirements:
Additional Information:
Hiring Process
1. Resume Fitment:
Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.
2. Phone Screening:
If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.
3. Virtual Interview-1 with InEvolution:
Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.
4. Written Assessment:
Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.
5. Virtual Interview-2: Technical Round with Client:
Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.
6. Offer:
The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.
Sr IT Administrator
Experience - 4 - 5 yrs
Location- Hyderabad - Hybrid
Mandatory skills : AWS , VMware,trouble shooting, SQL , Problem solving
Responsibilities:
Diagnose and troubleshoot technical issues - Windows
Upgrade the network infrastructure - Windows
Install servers (VMWare and Dell Servers),devices and firewalls(Sonicwall)
Monitor the performance of servers, software and hardware
Ensure the smooth deployment of new applications and SQL DB changes(Manual,Script and CICD) on Windows Environment
Update technical documentation.
Requirements and skills:
Solid understanding of LAN/WAN and Hybrid networks
Good problem-solving and communication skills
Good experience on AD,DNS,MS SQL Server,IIS, VMware and AWS
Hand on experience on Migation of servers(File, AD and Application servers)
Good experience on AWS and VMWare ESXi networks (Miagtion, upgade, and troubleshooting)
Knowledge of security techniques.
Should have worked in complex projects
All the experience is expected in Windows Domain only. Not Linux or Unix.
Working knowledge in AWS is also mandatory.
We need people with good exposure and good attitude and willingness to work in a team.
Hi
Profile : Network Support Engineer
Experience - 3+ years
Timing - Thurs-Mon: 10:30PM to 7:30 AM
Location: NOIDA, Sec-62 ( Work from Office)
Expertise & Hands on experience with the following:
Scripting for automation ○ Python ○ Bash
Non-Functional Requirements:
Looking for IBM BPM Admin. PFB details.
Position: IBM BPM Admin
Experience: 5-8 Yrs
Location: Noida ( Work from office)
Working days: 6 days
Shift: General 9 Am to 6 PM.
· Monitor system performance and address issues proactively to minimize downtime.
· Implement routine maintenance tasks and updates to keep the IBM BPM system up-to-date.
· Administer user access and security settings for IBM BPM applications.
· Collaborate with other IT teams to ensure secure and compliant access controls.
· Install, configure, and maintain IBM BPM software and associated components.
· Diagnose and resolve technical issues related to IBM BPM, providing timely support to end-users.
· Collaborate with development teams to troubleshoot and optimize IBM BPM solutions.
· Develop and implement backup and recovery procedures to safeguard critical IBM BPM data.
· Conduct regular testing of backup and recovery processes.
· Optimize system performance through continuous monitoring and tuning activities.
· Collaborate with development teams to identify and address performance bottlenecks.
· Extensive knowledge of Windows Server Technologies, Linux, and VMware
· Good Experience is managing WebSphere cells, clusters, and node.
Essential Duties & Responsibilities included but are not limited to:
• Handle Level 1 and Level 2 Telephony, some Network support, and
escalations from Level
• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.
• Understanding of Network Support for Switching, Wireless and routers
• Log tickets and assist end users with technical queries, or escalate to the appropriate team
• Deployment, implementation, and ongoing support of telephony
solutions/systems with assistance of onsite tech team
• Ability to trouble-shoot and partner with other teams remotely for
resolution
• Follow up on outstanding requests and ensure timely resolution
• Involvement in scoping replacement or implementation options for client proposals
Required Qualifications
• 3-5+ years working in a Help Desk or IT support environment
• 2-3+ years of phone system/PBX experience
• 2-3+ years of SIP experience
• 2-3+ years of Network troubleshooting experience for LAN/WAN
• Some desirable telephony qualifications or experience in any of the
following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk
(Training will be provided on major solutions that we use)
• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet
• Excellent verbal and written skills to both customers and internal staff
• Proactively identify and resolve problems, using documented or
researched answers and providing resources to other IT staff and users
• Organizational and prioritization skills
• Demonstrated ability to quickly learn new job-related tasks
• Ability to work effectively in a team atmosphere as well as alone
depending on shift placement.
What do you need for this Role?
• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.
• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.
•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.
Marketing Operations is a critical team under the Marketing Communication BPO Operations umbrella that prioritizes the lead lifecycle, manages day-to-day marketing initiatives, and the organization’s MarTech stack.
A Marketing and Communication Support company providing customer care & support, technical support services, and back-end support to accounts engaged in interactive online sports gaming activities. In this role, you can expect to:
● Work in a Business Process Outsourcing (BPO) Module providing marketing solutions to different local and international clients and Business Development Units.
● Data Analysis: Analyze player data to identify trends, improve the casino player’s experience, and make data-driven decisions for the casino's operations.
● Marketing and Promotions: Collaborate with the marketing team to plan and execute promotional campaigns to attract and retain players.
● Security: Maintain a secure online environment, including protecting player data and preventing cyberattacks.
● Reporting: Generate regular reports on key performance indicators, financial metrics, and operational data to assess the casino's performance.
● maintaining gaming website content
● assist with the daily forum and other social media activities
● analyze marketing data, metrics, and KPIs to measure campaign performance and provide insights for decision-making.
● Conducting market research to understand customer needs, trends, and competitive landscape to inform marketing strategies.
● Proposing, developing, and executing promotional ideas or strategies to optimize revenue streams in each channel
● Support ad-hoc Marketing Operations projects
The specific responsibilities and requirements for a Marketing Data Analyst in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.
Salary Php90, 000 - Php120, 000
Work Experience Requirements
● 3+ year experience working in operations, analytics, or a similar role preferred
● “Can-do” attitude and approach
● Willing to learn new skills and use feedback for continual improvement
● Self-starter and team player
● Strong written and verbal communication skills
● Exposure to marketing and/or and games entertainment a plus
● SQL and database experience helpful but not required Excellent troubleshooting, problem-solving, and optimization mindset
● Must be willing to report onsite in Cambodia
CommVault Consulting Services helps customers overcome the inherent challenges of independently designing, planning, and building-out new modern data & information management environments.
We have an outstanding career opportunity for a successful Implementation Specialist to be part of our Professional Services team. This team member will be part of our professional services organization and will report directly to the Area Services Manager. This new member will be responsible for delivering solution deployments to our customers throughout the US and Canada. The perfect candidate will bring a positive attitude, efficient time management, innovative ideas, hard work ethic, and deliver quality customer service to our clients.
Job Description
How You Will Make an Impact
What You Need to Be Ready
Designation – Technical Specialist L-1
Employment Type – Permanent
Education – Technical Graduate |Graduate / 12th+ Diploma.
Experience – 3 to 5 Years
Location – Bandra, Mumbai
Working – Monday to Friday
Joining – Immediately
Essential Duties and Responsibilities: (Additional duties may be assigned as required)
Required Skills:
📢WE ARE #HIRING!📢
👉ROLE : Engineer / Senior Software Engineer, .NET Core with Angular9+ to 14.
👉Position: #hybrid
👉 Location: #pune
👉Job Responsibilities:
● Develop full-stack features and rapid prototypes
● Develop enhancements to existing software products
● Develop API integrations to external solutions
● Work in a team and communicate successes and challenges quickly and objectively
● Create relevant documentation for deliverables in Jira and SharePoint
👉Experience Required:
➡️ Excellent analytical and troubleshooting skills
➡️ 3+ years of software engineering experience
➡️ 3+ years of back-end experience with C#, .NET Core (C API preferred), ASP.NET Core, SQL, RESTful, web services and microsevices
➡️ 1+ years of front-end experience with Angular9+ to14 , RxJS, TypeScript,HTML5, CSS3 ,SCSS
➡️ 3+ years of experience with Web Workers and WebSockets
➡️ 3+ years of experience with SQL and any NoSQL database with eventual consistency
👉Apply Link : https://lnkd.in/diNDDP8h
#hiring #onsite #Angular #dotnetcore #softwareengineer #sql #nosql #frontend #backend
ASP.NET | Open-source web framework for .NET
Hi, Connections!
📢WE ARE #HIRING!📢
👉ROLE : Engineer / Senior Software Engineer, .NET Core with Angular9+ to 14.
👉Position: #hybrid
👉 Location: #pune
👉Job Responsibilities:
● Develop full-stack features and rapid prototypes
● Develop enhancements to existing software products
● Develop API integrations to external solutions
● Work in a team and communicate successes and challenges quickly and objectively
● Create relevant documentation for deliverables in Jira and SharePoint
👉Experience Required:
➡️ Excellent analytical and troubleshooting skills
➡️ 3+ years of software engineering experience
➡️ 3+ years of back-end experience with C#, .NET Core (C API preferred), ASP.NET Core, SQL, RESTful, web services and microsevices
➡️ 1+ years of front-end experience with Angular9+ to14 , RxJS, TypeScript,HTML5, CSS3 ,SCSS
➡️ 3+ years of experience with Web Workers and WebSockets
➡️ 3+ years of experience with SQL and any NoSQL database with eventual consistency
👉Apply Link : https://lnkd.in/diNDDP8h
Profile : Senior System Analyst
Experience :6.0 Year+
Job Location: Noida, Sec-62, ( Work From Office only )
Shift Time : Rotational shift
Working Days : 6 Days
JD Details:
Must-Haves (Technical)
● Experienced in
○ Network monitoring( Must )
○ DB and Cache monitoring
○ Kubernetes monitoring
○ Security events monitoring
○ Web server monitoring
○ Critical server level monitoring(Golden metrics) for distributed systems.
● Hands on experience in following monitoring tools :
○ ELK
○ Grafana ( Must )
○ Nagios (Must)
○ Cacti
○ RKE/Rancher
○ Splunk
○ Cloudtrail
● Hands on experience with the following APM tools :
○ NewRelic
○ AppDynamics ( Must )
○ Datadog ( Must )
● Experienced in the concept of Continuous Monitoring(CM).
● SME in combining multiple data sources to get a clear picture of production systems
● SME for creating alerts related to platform security in above tools.
● Strong knowledge of Linux and Windows environments.
● Strong knowledge of cloud environments.
Good To Have (Technical)
● Scripting for automation
○ Python
○ Bash
● Containerization
○ Docker (Basic knowledge)
● Container Orchestration
○ Kubernetes (Basic knowledge)
● Infrastructure as Code
○ Terraform (Basic knowledge)
We are hiring for
Product Support Engineer
1-4 yrs | Bangalore Office
Responsibilities
● Someone who are passionate and super excited to work on world’s fast growing neo banking platform and be self-directed in a fast-paced environment that gives you freedom and responsibility.
● Would be responsible for day to day maintenance of engineering system. Confer with Internal teams to identify problems, replicate them, and troubleshoot for root cause.
● Evaluate failures, bugs, systemic problems, and report on necessary steps.
● An advocate for the customer who is passionate about addressing customer pain points.
● Logging and Keeping records of various issues to help the team prioritize fixes and automations along with measuring the product quality.
● Documenting troubleshooting and problem solution steps.
● Taking ownership of technical issues and working closely with developers to resolve the problems.
● Build a deep understanding of the domain.
Responsibilty
● Passionate individual with excellent analytical and logical thinking.
● Being able to work a full-time schedule of 24*7 hours from Monday through Saturday shift wise.
● Basic knowledge of the scripting languages like PHP, Python.
● Being able to creatively come up with ideas or solutions for various problems and implement them.
● Basic/ Advanced knowledge in MYSQL and writing simple queries to get data from the Database.
● Quick troubleshooting/debugging, diagnosing, and problem solving skills.
● Interest in facilitating monitoring systems to identify issues before they happen.
● Dynamic, outgoing, enthusiastic individual and must bring a high level of energy to the table.
● Skilled in managing multiple cases
● Keen to learn.
Hi Folks!!
Currently we are hiring for Network Engineer for Top MNC
Roles and Responsibilities:
· Providing support to the Enterprise level clients in configuration of the Wireless LAN Controllers, Access Points and CPPM server
· Troubleshooting all kind of network and user connectivity issues post deployment
· Fault localization and restoration of service over remote session
· Handling POC cases and escalation tickets as well
· Making configuration changes as per customer’s requirement and wireless environment
· Co-ordinate with multi-vendors engineers to have successful user authentication like Layer-2 Security features 802.1x authentication, Port security and VLAN Mobility
· Co-ordinate with L3 Engineers to resolve critical issues
· Effectively handle network outage issues and resolve them in a timely manner
· Configuring Authentication and encryption in wireless networks with Clear pass
· Working with AAA configuration, including AD, LDAP, RADIUS for Windows and MAC OS X platform
· Reviewing the WLAN configuration of customers and identifying any configuration mistakes that could cause potential issues
· Recreating/simulating the customer’s issues in the local lab to verify the issue and provide an effective resolution
· Providing network support for client’s wired and wireless networks via remote management and telephone
· Conduct technical discussion with level 1 engineers on weekly basis
Required Skills:
· CCNA certified with Wireless Knowledge
· Basic Knowledge on any of Aruba Clear Pass, FortiNAC, Cisco ISE NAC solution
· Basic implementation skills on Aruba Clear Pass for Wired, Wireless and Guest NAC solution.
· Must have experience in configuring switches, routers.
· Must provide technical support for the team & projects during escalation.
· Good understanding of dot1x, mac authentication and solution for BYOD
· Capable to prepare HLD (high level design) and LLD (low level design) for new requirements.
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
Implementation Engineer
Implementation Engineer Duties and Responsibilities
Implementation Engineer Requirements and Qualifications
About your Role
At Fintech Primitives we are reimagining WealthTech from the ground up. We are a B2B fintech infra company with deep customer obsession. We currently power some of the fastest growing fintechs and enterprises. We are on a high growth track and need people like you to join us on this mission towards hyper-scale.
We are looking for Integration and Support superheroes to help our customers succeed. This is your chance to work directly with multiple fintechs / enterprises and help them realize their dreams of changing how investing works.
Your Career
You will join the highly skilled team who are responsible for delivering Cybrilla’s Fintech Primitives services. You represent the company for the world outside, it’s that simple! When the customer closes technical sessions or queries they should feel confident about knowing our products and services. In short, they should be equipped with the tools to be successful. In short, they should be equipped with the tools to be successful.
Responsibilities :
Your customers are developers here who are integrating Fintech primitives APIs, you make an impact by providing implementation, integration and operational guidance. You independently dive into the problem with the eye to both immediate resolution and follow-up through changes and automations.
This enables our customers to develop an awesome product!
Diagnose and troubleshoot concerns
Help customers implement product
Represent customer issues
Required Skills and Experience -
Must have skills -
Good to have skills -
What’s in it for you?
Responsibilities:
· Develop and maintain mobile applications using Flutter framework
· Work with UI/UX designers to implement engaging and intuitive user interfaces
· Collaborate with back-end developers to integrate with RESTful APIs and other services
· Participate in code reviews and provide constructive feedback to improve code quality
· Stay up-to-date with emerging trends and technologies in mobile app development
· Participate in Agile development process, including sprint planning, daily stand-ups, and retrospectives
· Debug and troubleshoot issues reported by end-users
· Contribute to the development of project plans, timelines, and budgets
· Communicate effectively with team members and project stakeholders
Requirements:
· Bachelor's degree in Computer Science or related field
· Strong experience with Flutter framework and Dart programming language
· Experience with mobile app development for both iOS and Android platforms
· Strong understanding of software design patterns and architectural principles
· Strong debugging and troubleshooting skills
· Experience with Agile development methodologies
Junior Software Engineer
We are looking for a Junior PHP Developer
Experience Level: 6 Months -1 year
Responsibilities
· Work with developers to design algorithms and flowcharts
· Produce clean, efficient code based on specifications
· Integrate software components and third-party programs
· Verify and deploy programs and systems
· Troubleshoot, debug and upgrade existing software
· Gather and evaluate user feedback
· Recommend and execute improvements
· Create technical documentation for reference and reporting
· Being a good team player
Requirements
· Analyzing website and application requirements.
· Writing back-end code and building efficient PHP modules.
· Develop back-end portals with an optimized database.
· Troubleshooting application and code issues.
· Integrating data storage solutions.
· Responding to integration requests from front-end developers.
· Finalizing back-end features and testing web applications.
· Updating and altering application features to enhance performance.
Company Overview
Bluesapling is a fast-growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about understanding customer needs and helping them adopt the Software solution to their advantage and a willingness to work on brand building at a young company.
Qualifications
- At Least graduation, preferably in commerce from prominent institute
- 0-1 years of experience in customer support
Skills
- High level of empathy and aptitude to help and resolve problems for others.
- Learning ability to understand the software from the end user’s perspective.
- Oral and written communication skills to help and train clients on using the software. Good hold on English and Hindi is a must.
- Knowledge of Malayalam & Telugu regional language is a must.
- Other desirable skills:
- Preferably a female candidate
- Expressive and good communication skills
- Good listener and empathetic disposition
- Proactive in anticipating customer pain points and providing feedback to the product teams on feature usage and issues.
Roles & Responsibilities
Your objective will be to ensure that client is able to extract value of our solution to the fullest. You will be the first point of contact for the client and end users of the software. You will be responsible for successful transition of the customer to our solution, for client communication and coordinating with them for conducting feature demonstration and giving training sessions. You will be resolving client queries on a real-time basis. You will also report to Product team on any major issues that clients may be facing. Uphold established standards, processes and best practices in customer service. You are expected to continuously learn and build a knowledge base by reading books, understanding business, and empathizing with our customers.
Job Role - Interfacing Executive
Location - Pune
Responsibilities:
Requirements
About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a youthful team. We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.
Our Product -
Org link - https://creliohealth.in/
We are voted as the #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/ or get updates on https://blog.creliohealth.in CrelioHealth for Diagnostics
Blog - CrelioHealth for Diagnostics
Responsibilities
Skill sets
Education Required
Job Description
Responsibilities:
Requirements:
Data Sutram is a Alternate Data Intelligence Enterprise that uses the power of external data sources to create key insights that generate value for businesses. It is one of the fastest growing companies in the space of Artificial Intelligence & Location Analytics in India and is funded by Indian Angel Network (IAN), 100x.VC (led by Sanjay Mehta) and the IIFL Fintech Fund (2021). It has been recognized as one of the ten startups in NetApp Global Accelerator Programme.
About the Role:
As Product (UX/UI) Designer at Data Sutram, you will be responsible for collecting and translating user insights into delightful experiences. Ultimately, you shall create both functional and appealing beautiful features that address our customer's needs and help us grow our customer base. You will use your creativity and eye for design – along with your technical knowledge – to develop great experiences. You'll work with a product manager, communications strategist and our development team. Together you shall deliver UI mockups, prototypes, MVPs and final products.
In this role, you'll have the privilege of being the voice of our customers and translate their needs into user-friendly designs. You will have a direct impact on the customer's user-experience of our product.
Responsibilities:
Skill Requirements:
Experience:
2-3 years of experience in UI/UX design
The OYO Story
OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, Europe, and SEA.OYO operates a unique business model that helps its patrons transform fragmented, unbranded and underutilized hospitality assets into branded, digitally-enabled storefronts with higher revenue generation potential and provides its Customers with access to a broad range of high-quality storefronts at compelling price points.What will you get
Chance to play a pivotal role in designing and building next gen hospitality tech platform
Top tier scale from day 1 - related battle scars / glory
Chance to work with world class talent (Ex Amazon, Apple, Walmart, Swiggy etc)
DataPower With APIC Development and Admin skills with Python or shell script
Exp.level: 4 - 7 Years
IBM Cloud Pack- API Connect Developer:
Data Power virtual appliance on Docker containers within Kubernetes cluster.
setup API Connect Cloud manage
setup Portal and analytics endpoints for the APIs to give more data analytics to the application teams.
Register and troubleshoot Gateway Service with API Connect Gateway object on Data Power appliance
Configure Mutual Authentication mechanism by creating Identification Credentials and Validation credentials to validate the server certificates
Create organizations in API Connect to provide the architecture to create APIs using API connect manager
Ability to create spaces and products on APIC and support multiple teams using them
Knowledge of concepts and implementation of these on APIC – JWT, Bearer, Basic AUTH
Integration with LDAP and troubleshooting
WTX, COBOL Copybook, XML, XSL, Gateway scripting
Networking concepts and integration with AWS concepts like VPC, NLB, etc
Cloudwatch integration
Hello,
Greetings for the day !!!
We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Customer Support L1
Employment Mode: Contract to hire (Full time opportunity)
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Database Management and complete DATA BASE ORIENTATION OF CLIENTS IN THE SOFTWARE SYSTEMS AND PUNCHING THE DATA INTO THE SOFTWARE ASSIGNED.
-Troubleshoot and resolve all problems encountered with hardware and software.
-Laptop, MAC pcs, Troubleshoot and resolve firewall, desktop, hardware, connection, printer, and software issues.
-Update network applications as required. Maintain daily tape backup and off-site tape storage
Administration of all networks, servers, and storage infrastructure to Build, test, implement, operate, patch, monitor, backup, update, and secure
-Hardware / Software configuration of Servers, Switches, Routers, Firewalls, and storage system
Maximize corporate network services uptime by maintaining the corporate network, server, and storage infrastructure
-Maintain and manage VPNs and routers and Troubleshoot Management of personal queries
Provide Mobile device support and Maintain all the devices and regular check of the personal devices of the Management and Employees.
Desired Candidate Profile:
-Outstanding organizational and time management skills, Analytical thinker, and problem solver. Attention to detail is Crucial.
-Experienced Symantec Antivirus/Cisco VPN solutions, Hands on experience in networking, routing and switching, and Administration
-In-depth knowledge of best practices around management, control, and monitoring of server infrastructure.
Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - SoftwareSuggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014.
ApiItsimple is an all-remote organization with a team of 150+ members. With over 300 customers of SoftwareSuggest and 2000+ customers of CallHippo, AppItSimple has a dominant presence over the globe.
URL: https://appitsimple.com/about" target="_blank">https://appitsimple.com/about
Product: CallHippo.
URL: https://callhippo.com/" target="_blank">https://callhippo.com/
CallHippo was launched in 2017. It is an intelligent VoIP (voice over Internet protocol) service provider for business organizations and call centers. The main objective behind launching CallHippo was to provide easy-to-adopt, cost-effective, scalable, and accessible phone systems to businesses. Customized pricing plans, 24/7 available support, and innovative top-of-the-line features make CallHippo stand out from market competitors. With 2000+ customers across 25+ countries, the company is just getting started and is sure to scale greater heights in the future.
Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.
Experience- 0.6-3 years
The Job Description for Customer Support Executive:-
1)Work on chats and Tickets
2)Maintain a mean response time of less than 1 minute since it is live chat support
3)Chat Quality score should not be less than 4/5
4)Close maximum support tickets in a month
5)Resolve queries with utmost efficiency to facilitate customer retention.
Requirements
1)Experience in Tech Support
2)Experience with troubleshooting
3)Hands-on knowledge in providing support for any kind of application software
We are looking for L1 Security Engineers. We are looking for immediate joiners and candidates having 30 Days Notice Period only. Please find below the Role details.
Role- Network Security Engineer/ Security Engineer
Proficiency Band- L1
Exp- 1 to 2 years experience
Skill- Firewall administration and troubleshooting knowledge and experience either in FortiGate / Palo Alto Firewall
JD
As a partial Google-acquired company, we’re proving success doesn’t come by accident.
Benison has a history of demonstrating growth by innovation. We re-invest our profits back into the initiatives for growth of our people and the company. The culture, technology innovations, customer service, our actions are aligned to our values. Our value and culture is the reason why our people stay with Benison much longer than industry standards
Get the best from your life with Benison
Join the Benison Developer Family*
Benison Technologies is filled with passionate people who lead fascinating lives. You’ll fit right in. From the amazing benefits, mentorship, growth opportunities and team bonding activities, we help you thrive while experiencing the Benison life.
Key Requirements for the Role
· Strong backend skills – C++
· Algorithmic thinking
· Experience with development in windows environment - VisualStudio
· Demonstrated creativity and intelligent thinking
· Troubleshooting & debugging (VS, WinDBG) skills
· Solid understanding of development processes
· Ability to use English on daily basis (reasonable spoken)
· Desire to learn new technologies
· Advanced networking and administration skills
For more information you may visit *
https://benisontech.com/" target="_blank">https://benisontech.com/