50+ Troubleshooting Jobs in India

Overview:

We are seeking a skilled Microsoft Administrator with a strong focus on security and administration to support our team on a short-term basis. This is a contract role, ideal for professionals with hands-on experience in Microsoft technologies and a proactive approach to maintaining and enhancing system security.

Key Responsibilities:

• Manage and administer Microsoft platforms, including Azure Active Directory, Microsoft 365, and other related services.
• Implement and monitor security measures across Microsoft environments.
• Perform regular system audits, updates, and maintenance to ensure optimal performance.
• Troubleshoot and resolve issues related to Microsoft applications and configurations.
• Collaborate with the IT team to enhance existing security protocols and implement new best practices.

Key Requirements:

• Proven experience as a Microsoft Administrator or similar role.
• Strong understanding of Microsoft security frameworks and administration tools.
• Hands-on experience with Azure Active Directory, Intune, and Microsoft 365.
• Ability to identify, analyze, and resolve technical issues promptly.
• Excellent communication skills and ability to work independently.

Preferred Qualifications:

• Relevant certifications such as Microsoft Certified: Security, Compliance, and Identity Fundamentals or equivalent.
• Experience in contract-based IT projects is a plus.

LIFE AT FOUNTANE:

• Fountane offers an environment where all members are supported, challenged, recognized & given opportunities to grow to their fullest potential.
• Competitive pay
• Health insurance for spouses, kids, and parents.
• PF/ESI or equivalent
• Individual/team bonuses
• Employee stock ownership plan
• Fun/challenging variety of projects/industries
• Flexible workplace policy - remote/physical
• Flat organization - no micromanagement
• Individual contribution - set your deadlines
• Above all - culture that helps you grow exponentially!

A LITTLE BIT ABOUT THE COMPANY:

Established in 2017, Fountane Inc is a Ventures Lab incubating and investing in new competitive technology businesses from scratch. Thus far, we’ve created half a dozen multi-million valuation companies in the US and a handful of sister ventures for large corporations, including Target, US Ventures, and Imprint Engine.

We’re a team of 80+ strong from around the world that are radically open-minded and believes in excellence, respecting one another, and pushing our boundaries to the furthest it's ever been.

JOB DESCRIPTION

We are seeking a skilled Linux System Administrator and Database Administrator to join our team. The ideal candidate will possess a strong understanding of Linux commands and shell scripting, along with experience in handling database administration tasks, particularly with PostgreSQL. Additionally, proficiency in AWS EC2 and cloud fundamentals, AWS networking, server and database monitoring, and securing production environments are essential for this role.

RESPONSIBILITIES

1. Manage Linux-based systems, including installation, configuration, troubleshooting, and maintenance.

2. Develop and maintain shell scripts for automating system tasks and processes.

3. Administer PostgreSQL databases, including installation, configuration, performance tuning, backup, and recovery.

4. Deploy and manage AWS EC2 instances, ensuring optimal performance and security.

5. Implement and manage AWS networking configurations, such as VPCs, subnets, and security groups.

6. Monitor servers and databases for performance, availability, and security compliance.

7. Handle production workloads effectively, ensuring high availability and reliability.

8. Implement security best practices to safeguard production environments from unauthorized access and threats.

9. Manage Elasticsearch and Redis instances, if required, to support application needs (experience in these areas is a plus). Linux System Administrator and Database Administrator 2

10. Collaborate with cross-functional teams to troubleshoot and resolve technical issues promptly.

11. Stay updated with emerging technologies and best practices in Linux systems administration, database management, and cloud computing.

SKILLS

1. Proven experience as a Linux System Administrator and Database Administrator.

2. Strong knowledge of Linux commands, shell scripting, and system administration.

3. Hands-on experience with PostgreSQL database administration, including performance tuning and backup/recovery.

4. Proficiency in AWS services, particularly EC2, VPC, IAM, and CloudWatch.

5. Experience with networking concepts in AWS, including VPCs, subnets, and security groups.

6. Familiarity with server and database monitoring tools (e.g., Nagios, Zabbix, Prometheus).

7. Ability to manage production workloads and prioritize tasks effectively.

8. Knowledge of security best practices and techniques for securing production environments.

9. Experience with Elasticsearch and Redis is a plus.

10. Excellent problem-solving skills and attention to detail.

11. Strong communication and interpersonal skills, with the ability to collaborate effectively in a team environment.

What We’re Looking For:

● Experience: Minimum of 3 years as an IT Help Desk Support Specialist or similar role.

● Technical Skills:

○ Proficiency in Windows 10 and Windows 11

operating systems.

○ Basic knowledge of Windows Server

administration.

○ Familiarity with network troubleshooting,

including subnets and VLANs.

○ Experience with various client VPN

connections and troubleshooting.

○ Ability to troubleshoot remote client

technologies (Remote Desktop, Citrix, VMware).

● Communication Skills: Exceptional verbal and written communication skills in English.

● Customer Service: Strong customer-oriented attitude with excellent problem-solving abilities.

● Additional Skills (Preferred but not required):

○ Familiarity with MikroTik and TP-Link

networking equipment.

○ Familiarity with Google Workspace.

● Certifications: Relevant IT certifications are a plus.

What You’ll Be Doing

● First-Level Support: Provide prompt and effective solutions for network, hardware, software, and application issues within our Hyderabad office.

● Remote Assistance: Offer support to employees in our global offices through remote troubleshooting and problem resolution.

● Vendor Coordination: Communicate with vendors for equipment orders, warranty tracking, and service arrangements.

● Inventory Management: Maintain accurate records of office equipment inventory and assignments, ensuring regular updates.

● Windows OS Proficiency: Install, configure, and troubleshoot Windows 10 and Windows 11 operating systems.

● Basic Server Administration: Perform tasks related to Windows Server to support network connectivity, accessibility, and user management.

● Network Troubleshooting: Diagnose and resolve network problems, including connectivity issues, subnets, and VLANs.

● VPN Management: Manage and troubleshoot various client VPN connections to ensure secure and stable remote access.

● Remote Client Support: Troubleshoot issues with VMware, Microsoft Remote Desktop, Citrix, and other remote access tools.

● Cybersecurity Awareness: Promote best security practices and raise cybersecurity awareness among staff.

● Ticketing System Management: Monitor and track support requests using the internal ticketing system, ensuring timely resolutions.

● Issue Escalation: Promptly escalate unresolved issues to appropriate internal teams or vendors.

● Independent Problem-Solving: Work autonomously to resolve problems efficiently.

● Documentation: Interact effectively with end-users and document all support activities.

● Continuous Learning: Stay updated with the latest technologies and best practices in IT support.

SharePoint Developer

Job Description

We are seeking a highly skilled SharePoint Developer with 4-15 years of experience to join our dynamic team. The ideal candidate will have a deep understanding of SharePoint technologies and a proven track record of designing, developing, and deploying robust SharePoint solutions.

Responsibilities:

• Design, develop, and customize SharePoint solutions, including workflows, custom forms, and web parts.
• The candidate must know tamil language.
• Migrate SharePoint environments and upgrade existing solutions to the latest versions.
• Troubleshoot and resolve complex technical issues related to SharePoint.
• Collaborate with business analysts, project managers, and other stakeholders to understand requirements and deliver effective solutions.
• Stay updated with the latest SharePoint trends and technologies.
• Adhere to best practices and coding standards.

Required Skills and Experience:

• Strong proficiency in SharePoint development, including SharePoint Framework (SPFx), PowerShell scripting, and SharePoint Add-ins.
• In-depth knowledge of SharePoint architecture, configuration, and administration.
• Experience with SharePoint Online and on-premises environments.
• Strong understanding of web development technologies, including HTML, CSS, and JavaScript.
• Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) is a plus.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

If you are a passionate SharePoint Developer with a proven track record of delivering innovative solutions, we encourage you to apply.

Job description

Hiring freshers - 2 years of Experience

for Customer Success Executive

As a Customer Success Execute at Abmiro, you'll play an important role in driving our clients' success using our SaaS product (Rekart). You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to utilize the capabilities of our software fully. Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.

You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)

Role & Responsibilities

● Serve as customers' primary technical point of contact, offering expert guidance and support through phone calls, email, and chat.

● Collaborate with clients to understand their unique requirements and goals

● Assist with the setup, configuration, and onboarding of customers on the platform

● Provide quick solutions or workarounds to client queries

● Coordinate with the technology team for possible issues/enhancements/feature requests

● Provide technical training and support resources to ensure customers can maximize the value of our software.

● Proactively identify opportunities to optimize and enhance customer workflows using our product.

● Serve as a liaison between customers and internal teams, facilitating effective communication and issue resolution.

● Maintain a deep understanding of our product, including new features and updates.

● Document and maintain training documents and material for customer training purposes. Preferred candidate profile

● Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.

● Fresher or 1-2 years experience in technical customer support / SaaS product support

● Strong technical background with the ability to understand and troubleshoot complex technical issues.

● Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and understandably.

● Empathetic and customer-focused approach, always ensuring customer success is the top priority.

● Strong problem-solving and critical-thinking abilities.

About Company

Abmiro, a fast-growing SaaS (Rekart) company in Pune, seeks smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting, and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.

Job description

Hiring freshers - 2 years of Experience

for Customer Success Executive

As a Customer Success Execute at Abmiro, you'll play an important role in driving our clients' success using our SaaS product (Rekart). You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to utilize the capabilities of our software fully. Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.

You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)

Role & Responsibilities

● Serve as the primary technical point of contact for customers, offering expert guidance and support through phone calls, email and chat.

● Collaborate with clients to understand their unique requirements and goals

● Assist with the setup, configuration and onboarding of customers on the platform

● Provide quick solutions or workarounds to client queries

● Coordinate with the technology team for possible issues/enhancements/feature requests

● Provide technical training and support resources to ensure customers can maximize the value of our software.

● Proactively identify opportunities to optimize and enhance customer workflows using our product.

● Serve as aliaison between customers and internal teams, facilitating effective communication and issue resolution.

● Maintain a deep understanding of our product, including new features and updates.

● Document and maintain training documents and material for customer training purposes. Preferred candidate profile

● Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.

● Fresher or 1-2 years' experience in technical customer support / SaaS product support

● Strong technical background with the ability to understand and troubleshoot complex technical issues.

● Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and understandably.

● Empathetic and customer-focused approach, always ensuring customer success is the top priority.

● Strong problem-solving and critical-thinking abilities.

About Company

Abmiro, a fast-growing SaaS (Rekart) company in Pune, is looking for smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform meant for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.

Mandatory Skills:

SCCM L3 Administrator Administer and manage end to end SCCM infrastructure in multi domain environment Strong administration skills on core functionalities of SCCM and Microsoft OS functionalities Providing best practices, reviewing new SCCM features and implementation. Troubleshooting capabilities

Job Description: SCCM L3 Administrator

Client : IBM

Payroll Company: Posspole

Administer and manage end to end SCCM infrastructure in multi domain environment

Strong administration skills on core functionalities of SCCM and Microsoft OS functionalities

Providing best practices, reviewing new SCCM features and implementation.

Troubleshooting capabilities

Roles & Responsibilities:

Hands on SCCM L3 Administrator

Management of site communications. (Bandwidth, Senders, Secondary Sites, etc.) Monitoring and troubleshooting site replication issues

Role-Based Administration: Managing custom roles and security scopes Planning and securing SCCM using security certificates.

General monitoring of site health via SSRS, log files, and the SCCM console.

Planning, configuring, and implementing a backup plan

• Atleast 5+ years of Certinia/Similar financial product experience required.
• Proven experience of current or prior admin & troubleshooting is required.
• Good experience in Migrations and Integrations.
• Familiarity with Financial Management (FF Accounting/FFA)/similar and Billing Central/similar
• Proven experience in ticket resolution within Certinia/similar financial products & platform
• Proven knowledge of Certinia PSA / similar modules OR similar modules within other financial softwares
• Proficiency in Salesforce basics (Admin certification preferred).
• Proficiency in Certinia ERP (certification preferred).
• Proven experience of working with UK,US, EU clients.
• Strong written and oral communication skill is mandatory.

·      Support and fix issues in the IT infrastructure, end-user devices and applications.

·      Manage tickets and provide helpdesk support.

·      Perform desktop troubleshooting for end users.

·      Aid with remote computer deployments.

·      Install and maintain network infrastructure.

·      Provide support for Azure/AWS/Google Cloud resources.

·      Handle support escalations.

Develop and document SOPs to streamline support processes

As a Customer Success Execute at Abmiro, you'll play an important role in driving the success of our clients who are using our SaaS product (Rekart). 

You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to fully utilize the capabilities of our software. 

Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.

You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)

Role & responsibilities

• Serve as the primary technical point of contact for customers, offering expert guidance and support through phone calls, email and chat.
• Collaborate with clients to understand their unique requirements and goals
• Assist with the setup, configuration and onboarding of customers on the platform
• Provide quick solutions or workarounds to client queries
• Coordinate with the technology team for possible issues/enhancements/feature requests
• Provide technical training and support resources to ensure customers can maximize the value of our software.
• Proactively identify opportunities to optimize and enhance customer workflows using our product.
• Serve as a liaison between customers and internal teams, facilitating effective communication and issue resolution.
• Maintain a deep understanding of our product, including new features and updates.
• Work in shifts to ensure 24/7 technical support coverage for our global customer base.
• Document and maintain training documents and material for customer training purposes.

Preferred candidate profile

• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
• Experience in technical customer support or a related role in the SaaS product company for 1-3 years
• Strong technical background with the ability to understand and troubleshoot complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts in a clear and understandable manner.
• Empathetic and customer-focused approach, always ensuring customer success is the top priority.
• Strong problem-solving and critical-thinking abilities.

Perks and Benefits 

• Provident fund 
• Health Insurance. 
• Hell lot of stuff to innovate and learn at the same time 
• Be part of a dynamic young and friendly team that strives for top quality 
• A fantastic work culture 
• Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.

Key Responsibilities:

-Provide technical support and troubleshooting assistance to end-users for hardware, software, and networking issues.

-Must have the knowledge of SharePoint.

-Manage and maintain Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.

-Administer and monitor Microsoft Azure services, ensuring smooth operation and security compliance.

-Perform machine repairs and maintenance tasks, including diagnosing hardware issues and replacing faulty components.

-Collaborate with third-party IT vendors for procurement, installation, and maintenance of IT infrastructure and services.

Requirements:

*Bachelor's degree in Computer Science, Information Technology, or related field.

*Minimum 2 years of experience in IT support roles, with proficiency in Microsoft 365 and Microsoft Azure.

*Strong knowledge and experience in machine repairing and troubleshooting hardware issues.

*Excellent communication and interpersonal skills, with the ability to effectively interact with end-users and third-party vendors.

*Ability to work independently and prioritize tasks in a fast-paced environment.

Certification in Microsoft 365 or Microsoft Azure is preferred but not mandatory.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Role: Technical Support Engineer

Experience: 2 + years

Location: Visakhapatnam

Roles & Responsibilities:

• Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service

• Triage Simple to Intermediate complexity hardware faults and software defects

• Work on Service Requests related to End-user configuration requests

• Proactively assign email tickets and make outbound calls to end customers on their Service Requests

• Work with end users on issues related to Windows Application & Software

• Troubleshooting hardware and computer peripherals such as printers and fax machines

• Perform password resets and provides required access to end users

• Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed

• Provide Complete management of Service Request from Case creation to Resolution

• Suggest improvements to process and workflow in the support center

• Identify problems related to chronic cases and work with Senior Engineering resources to identify the root cause • Support multiple different customer’s environments and ticketing systems.

Technical Skillset Requirements

• Knowledge of OSI reference model and Protocols

• Understanding of a Domain/corporate IT environment including PC & Laptop setup

• Provide technical support on Windows OS and MACOS platform

• Troubleshoot system specific issues related to PC & Laptop

• Working knowledge of Windows Active Directory and ability to add, remove users and perform password resets • Work on issues related to DNS and ability to isolate Network issues with Service Provider

• Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams)

• Troubleshoot system specific issues around peripherals - Printer, Fax and peripherals

• Knowledge of DHCP and troubleshoot issues related to Network

• Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams)

• Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Intune and BitLocker.

Role Qualifications and Requirements:

• The following are minimum qualifications and requirements required for this role.

• Able to work independently with limited supervision and be successful in a team environment.

• 2-3 years of relevant work experience.

• Understanding of Operating systems and Desktop hardware.

• Ability and desire to quickly learn new technologies and concepts.

• Strong Oral and Written communication skills.

• Strong Interpersonal & Analytical skills.

• Adherence to QA Program.

• Ability to work well in a team environment.

• Work a flexible work schedule including nights and weekend shifts (24/7)

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.
• Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing and chat systems.
• Investigate and understand user issues using effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary and guide users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• The position requires approximately 9 hours of work per weekday.
• Opportunity for long-term growth and additional responsibilities within the organization.

Hiring Process

1. Resume Fitment:

Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.

2. Phone Screening:

If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.

3. Virtual Interview-1 with InEvolution:

Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.

4. Written Assessment:

Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.

5. Virtual Interview-2: Technical Round with Client:

Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.

6. Offer:

The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.

Sr IT Administrator

Experience - 4 - 5 yrs

Location- Hyderabad - Hybrid

Mandatory skills : AWS , VMware,trouble shooting, SQL , Problem solving

Responsibilities:

Diagnose and troubleshoot technical issues - Windows 

Upgrade the network infrastructure - Windows

Install servers (VMWare and Dell Servers),devices and firewalls(Sonicwall)

Monitor the performance of servers, software and hardware

Ensure the smooth deployment of new applications and SQL DB changes(Manual,Script and CICD) on Windows Environment

Update technical documentation.

Requirements and skills:

Solid understanding of LAN/WAN and Hybrid networks

Good problem-solving and communication skills

Good experience on AD,DNS,MS SQL Server,IIS, VMware and AWS

Hand on experience on Migation of servers(File, AD and Application servers)

Good experience on AWS and VMWare ESXi networks (Miagtion, upgade, and troubleshooting)

Knowledge of security techniques.

Should have worked in complex projects

All the experience is expected in Windows Domain only. Not Linux or Unix.  

Working knowledge in AWS is also mandatory. 

We need people with good exposure and good attitude and willingness to work in a team.

Hi

Profile : Network Support Engineer

Experience - 3+ years

Timing - Thurs-Mon: 10:30PM to 7:30 AM

https://www.thinksys.com/

 Location: NOIDA, Sec-62 ( Work from Office)

Expertise & Hands on experience with the following:

• Creating new infrastructure from scratch
• Excellent working experience of LAN, WAN management and network devices
• Linux Server installation and drivers installations configuration
• Network troubleshooting in both windows, linux environments.
• Troubleshooting of WiFi Networks
• Solid understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, and VPNs.
• Perform network diagnostics using tools such as Wireshark, tcpdump, and SNMP.
• Investigate security incidents and implement measures to mitigate risks. ○ Participate in on-call rotation to provide support for network emergencies.
• Working experience to manage the complex network infrastructure.
• Experience to do automation to manage network devices using scripting.
• Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve network issues.
• Cisco CCNA or equivalent certification is a plus.

Scripting for automation ○ Python ○ Bash

Non-Functional Requirements: 

• Performs regular audits of server security and websites exposed outside to the world.
• Documenting any processes which employees need to follow in order to successfully work within our computing system.
• Experience supporting technical teams (e.g., developers and/or IT teams)
• Strong attention to details of problems and ability to navigate complex issues in high pressure situations
• The ability to effectively collaborate with various internal teams
• Excellent critical thinking and problem solving skills.
• Ensures all the problems are resolving in a timely manner and following SLAs.
• Ability to prioritize a wide range of workloads with critical deadlines.
• Experience in a 24x7 environment.
• Good communication skills

Looking for IBM BPM Admin. PFB details.

Position: IBM BPM Admin

Experience: 5-8 Yrs

Location: Noida ( Work from office)

Working days: 6 days

Shift: General 9 Am to 6 PM.

·        Monitor system performance and address issues proactively to minimize downtime.

·        Implement routine maintenance tasks and updates to keep the IBM BPM system up-to-date.

·        Administer user access and security settings for IBM BPM applications.

·        Collaborate with other IT teams to ensure secure and compliant access controls.

·        Install, configure, and maintain IBM BPM software and associated components.

·        Diagnose and resolve technical issues related to IBM BPM, providing timely support to end-users.

·        Collaborate with development teams to troubleshoot and optimize IBM BPM solutions.

·        Develop and implement backup and recovery procedures to safeguard critical IBM BPM data.

·        Conduct regular testing of backup and recovery processes.

·        Optimize system performance through continuous monitoring and tuning activities.

·        Collaborate with development teams to identify and address performance bottlenecks.

·        Extensive knowledge of Windows Server Technologies, Linux, and VMware

·        Good Experience is managing WebSphere cells, clusters, and node.

Essential Duties & Responsibilities included but are not limited to:

• Handle Level 1 and Level 2 Telephony, some Network support, and

escalations from Level

• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.

• Understanding of Network Support for Switching, Wireless and routers

• Log tickets and assist end users with technical queries, or escalate to the appropriate team

• Deployment, implementation, and ongoing support of telephony

solutions/systems with assistance of onsite tech team

• Ability to trouble-shoot and partner with other teams remotely for

resolution

• Follow up on outstanding requests and ensure timely resolution

• Involvement in scoping replacement or implementation options for client proposals

Required Qualifications

• 3-5+ years working in a Help Desk or IT support environment

• 2-3+ years of phone system/PBX experience

• 2-3+ years of SIP experience

• 2-3+ years of Network troubleshooting experience for LAN/WAN

• Some desirable telephony qualifications or experience in any of the

following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk

(Training will be provided on major solutions that we use)

• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet

• Excellent verbal and written skills to both customers and internal staff

• Proactively identify and resolve problems, using documented or

researched answers and providing resources to other IT staff and users

• Organizational and prioritization skills

• Demonstrated ability to quickly learn new job-related tasks

• Ability to work effectively in a team atmosphere as well as alone

depending on shift placement.

What do you need for this Role?

• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.

• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.

•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.

Marketing Operations is a critical team under the Marketing Communication BPO Operations umbrella that prioritizes the lead lifecycle, manages day-to-day marketing initiatives, and the organization’s MarTech stack.

A Marketing and Communication Support company providing customer care & support, technical support services, and back-end support to accounts engaged in interactive online sports gaming activities. In this role, you can expect to:

● Work in a Business Process Outsourcing (BPO) Module providing marketing solutions to different local and international clients and Business Development Units.

● Data Analysis: Analyze player data to identify trends, improve the casino player’s experience, and make data-driven decisions for the casino's operations.

● Marketing and Promotions: Collaborate with the marketing team to plan and execute promotional campaigns to attract and retain players.

● Security: Maintain a secure online environment, including protecting player data and preventing cyberattacks.

● Reporting: Generate regular reports on key performance indicators, financial metrics, and operational data to assess the casino's performance.

● maintaining gaming website content

● assist with the daily forum and other social media activities

● analyze marketing data, metrics, and KPIs to measure campaign performance and provide insights for decision-making.

● Conducting market research to understand customer needs, trends, and competitive landscape to inform marketing strategies.

● Proposing, developing, and executing promotional ideas or strategies to optimize revenue streams in each channel

● Support ad-hoc Marketing Operations projects

The specific responsibilities and requirements for a Marketing Data Analyst in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Salary Php90, 000 - Php120, 000

Work Experience Requirements

● 3+ year experience working in operations, analytics, or a similar role preferred

● “Can-do” attitude and approach

● Willing to learn new skills and use feedback for continual improvement

● Self-starter and team player

● Strong written and verbal communication skills

● Exposure to marketing and/or and games entertainment a plus

● SQL and database experience helpful but not required Excellent troubleshooting, problem-solving, and optimization mindset

● Must be willing to report onsite in Cambodia

CommVault Consulting Services helps customers overcome the inherent challenges of independently designing, planning, and building-out new modern data & information management environments.

We have an outstanding career opportunity for a successful Implementation Specialist to be part of our Professional Services team. This team member will be part of our professional services organization and will report directly to the Area Services Manager. This new member will be responsible for delivering solution deployments to our customers throughout the US and Canada. The perfect candidate will bring a positive attitude, efficient time management, innovative ideas, hard work ethic, and deliver quality customer service to our clients.

Job Description

How You Will Make an Impact

• Interface directly with clients to review and discuss deployments, expanding the scale of these projects
• Complete the scope of work as defined by client and sales team
• Validate all CommVault-completed tasks to ensure proper final configuration of the Commvault solution with customer
• Ensure customer satisfaction during implementation
• Assist team members, as needed

What You Need to Be Ready

• 7+ years of data protection experience
• 2+ years of consulting experience
• Experience with disk/tape storage hardware (HDS, Dell/EMC, NetApp, Oracle, Quantum, etc.)
• Cloud storage experience (Azure, AWS, Oracle)
• Proficiency with backup and recovery of Microsoft SQL, Exchange, and SharePoint
• Technical skills in Oracle, SAP, or other database platforms
• Previous Experience with backup software
• CommVault certified
• Bachelor’s degree

Designation – Technical Specialist L-1

Employment Type – Permanent

Education – Technical Graduate |Graduate / 12th+ Diploma.

Experience – 3 to 5 Years

Location – Bandra, Mumbai

Working – Monday to Friday

Joining – Immediately

Essential Duties and Responsibilities: (Additional duties may be assigned as required)

• Troubleshoot issues in support of production outages within SLA/escalation guidelines.
• Consult with customers to understand the issues.
• Proactively monitor environments and respond to alerts of systems and issues.
• Having the ability to accurately document all actions taken is key to providing the best support possible.
• Capable of performing in a fast-paced technical environment. Continually identify efficiencies for systems, processes, and procedures.

Required Skills:

• Experience with Proxy
• Understanding of and Networking concepts.
• Basic Knowledge of Network terminologies (IPS/ IDS, eb Proxy, microsegmentation, DDos)
• -Basic Knowledge of Security terminologies

📢WE ARE #HIRING!📢

👉ROLE : Engineer / Senior Software Engineer, .NET Core with Angular9+ to 14.

👉Position: #hybrid

👉 Location: #pune

👉Job Responsibilities:

● Develop full-stack features and rapid prototypes

● Develop enhancements to existing software products

● Develop API integrations to external solutions

● Work in a team and communicate successes and challenges quickly and objectively

● Create relevant documentation for deliverables in Jira and SharePoint

👉Experience Required:

➡️ Excellent analytical and troubleshooting skills

➡️ 3+ years of software engineering experience

➡️ 3+ years of back-end experience with C#, .NET Core (C API preferred), ASP.NET Core, SQL, RESTful, web services and microsevices

➡️ 1+ years of front-end experience with Angular9+ to14 , RxJS, TypeScript,HTML5, CSS3 ,SCSS

➡️ 3+ years of experience with Web Workers and WebSockets

➡️ 3+ years of experience with SQL and any NoSQL database with eventual consistency

👉Apply Link : https://lnkd.in/diNDDP8h

#hiring #onsite #Angular #dotnetcore #softwareengineer #sql #nosql #frontend #backend

ASP.NET | Open-source web framework for .NET

Hi, Connections!

📢WE ARE #HIRING!📢

👉ROLE : Engineer / Senior Software Engineer, .NET Core with Angular9+ to 14.

👉Position: #hybrid

👉 Location: #pune

👉Job Responsibilities:

● Develop full-stack features and rapid prototypes

● Develop enhancements to existing software products

● Develop API integrations to external solutions

● Work in a team and communicate successes and challenges quickly and objectively

● Create relevant documentation for deliverables in Jira and SharePoint

👉Experience Required:

➡️ Excellent analytical and troubleshooting skills

➡️ 3+ years of software engineering experience

➡️ 3+ years of back-end experience with C#, .NET Core (C API preferred), ASP.NET Core, SQL, RESTful, web services and microsevices

➡️ 1+ years of front-end experience with Angular9+ to14 , RxJS, TypeScript,HTML5, CSS3 ,SCSS

➡️ 3+ years of experience with Web Workers and WebSockets

➡️ 3+ years of experience with SQL and any NoSQL database with eventual consistency

👉Apply Link : https://lnkd.in/diNDDP8h

Profile : Senior System Analyst

Experience :6.0 Year+

Job Location: Noida, Sec-62, ( Work From Office only )

Shift Time : Rotational shift 

Working Days : 6 Days 

https://www.thinksys.com/

JD Details:

Must-Haves (Technical)

● Experienced in

○ Network monitoring( Must )

○ DB and Cache monitoring

○ Kubernetes monitoring

○ Security events monitoring

○ Web server monitoring

○ Critical server level monitoring(Golden metrics) for distributed systems.

● Hands on experience in following monitoring tools :

○ ELK

○ Grafana ( Must )

○ Nagios (Must)

○ Cacti

○ RKE/Rancher

○ Splunk

○ Cloudtrail

● Hands on experience with the following APM tools :

○ NewRelic

○ AppDynamics ( Must )

○ Datadog ( Must )

● Experienced in the concept of Continuous Monitoring(CM).

● SME in combining multiple data sources to get a clear picture of production systems

● SME for creating alerts related to platform security in above tools.

● Strong knowledge of Linux and Windows environments.

● Strong knowledge of cloud environments.

Good To Have (Technical)

● Scripting for automation

○ Python

○ Bash

● Containerization

○ Docker (Basic knowledge)

● Container Orchestration

○ Kubernetes (Basic knowledge)

● Infrastructure as Code

○ Terraform (Basic knowledge)

We are hiring for

Product Support Engineer

1-4 yrs | Bangalore Office

Responsibilities

● Someone who are passionate and super excited to work on world’s fast growing neo banking platform and be self-directed in a fast-paced environment that gives you freedom and responsibility.

● Would be responsible for day to day maintenance of engineering system. Confer with Internal teams to identify problems, replicate them, and troubleshoot for root cause.

● Evaluate failures, bugs, systemic problems, and report on necessary steps.

● An advocate for the customer who is passionate about addressing customer pain points.

● Logging and Keeping records of various issues to help the team prioritize fixes and automations along with measuring the product quality.

● Documenting troubleshooting and problem solution steps.

● Taking ownership of technical issues and working closely with developers to resolve the problems.

● Build a deep understanding of the domain.

Responsibilty

● Passionate individual with excellent analytical and logical thinking.

● Being able to work a full-time schedule of 24*7 hours from Monday through Saturday shift wise.

● Basic knowledge of the scripting languages like PHP, Python.

● Being able to creatively come up with ideas or solutions for various problems and implement them.

● Basic/ Advanced knowledge in MYSQL and writing simple queries to get data from the Database.

● Quick troubleshooting/debugging, diagnosing, and problem solving skills.

● Interest in facilitating monitoring systems to identify issues before they happen.

● Dynamic, outgoing, enthusiastic individual and must bring a high level of energy to the table.

● Skilled in managing multiple cases

● Keen to learn.

Hi Folks!!

Currently we are hiring for Network Engineer for Top MNC

Roles and Responsibilities:

·      Providing support to the Enterprise level clients in configuration of the Wireless LAN Controllers, Access Points and CPPM server

·      Troubleshooting all kind of network and user connectivity issues post deployment

·      Fault localization and restoration of service over remote session

·      Handling POC cases and escalation tickets as well

·      Making configuration changes as per customer’s requirement and wireless environment

·      Co-ordinate with multi-vendors engineers to have successful user authentication like Layer-2 Security features 802.1x authentication, Port security and VLAN Mobility

·      Co-ordinate with L3 Engineers to resolve critical issues        

·      Effectively handle network outage issues and resolve them in a timely manner

·      Configuring Authentication and encryption in wireless networks with Clear pass

·      Working with AAA configuration, including AD, LDAP, RADIUS for Windows and MAC OS X platform

·      Reviewing the WLAN configuration of customers and identifying any configuration mistakes that could cause potential issues

·      Recreating/simulating the customer’s issues in the local lab to verify the issue and provide an effective resolution

·      Providing network support for client’s wired and wireless networks via remote management and telephone

·      Conduct technical discussion with level 1 engineers on weekly basis

Required Skills:

·      CCNA certified with Wireless Knowledge

·      Basic Knowledge on any of Aruba Clear Pass, FortiNAC, Cisco ISE NAC solution

·      Basic implementation skills on Aruba Clear Pass for Wired, Wireless and Guest NAC solution.

·      Must have experience in configuring switches, routers.

·      Must provide technical support for the team & projects during escalation.

·      Good understanding of dot1x, mac authentication and solution for BYOD

·      Capable to prepare HLD (high level design) and LLD (low level design) for new requirements.

We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Implementation Engineer

Implementation Engineer Duties and Responsibilities

• Understanding requirements from internal consumers about program functionality.
• Perform UAT tests on application with help of test cases and prepare documents for same and coordinate with team to resolve all issues within required timeframe and inform management of any delays.
• Collaborate with development team to design new programs for all client implementation activities and manage all communication with department to resolve all issues and assist implementation analyst to manage all production data.
• Perform research on all client issues and document all findings and implement all technical activities with help of JIRA.
• Assist internal teams to monitor all software implementation lifecycle and assist to track appropriate customization to all software for clients.
• Train technical staff on all OS and software issues and identify all issues in processes and provide solutions for same. Train other team members on processes, procedures, API functionality, and development specifications.
• Supervise/support crossed-functional teams to design, test and deploy to achieve on-time project completion.
• Implement, configure, and debug MySQL, JAVA, Redis, PHP, Node, ActiveMQ setups.
• Monitor and troubleshoot infrastructure utilizing SYSLOG, SNMP and other monitoring software.
• Install, configure, monitor and upgrade applications during installation/upgrade activities.
• Assisting team to identify network issue and help them with respective resolutions.
• Utilize JIRA for issue reporting, status, activity planning, tracking and updating project defects and tasks.
• Managing JIRA and tracking tickets to closure and follow-ups with team members.
• Troubleshoot software issues
• Provide on-call support as necessary

Implementation Engineer Requirements and Qualifications

• Bachelor’s degree in computer science, software engineering, or a related field
• Experience working with
• Linux & Windows Operating system
• Working on shell and bat scripts
• SIP/ISUP based solutions
• deploying / debugging Java, C++ based solutions.
• MySQL to install, backup, update and retrieve data
• Front-end or back-end software development for LINUX
• database management and security a plus
• Very good debugging and analytical skills
• Good Communication skills

About your Role

At Fintech Primitives we are reimagining WealthTech from the ground up. We are a B2B fintech infra company with deep customer obsession. We currently power some of the fastest growing fintechs and enterprises. We are on a high growth track and need people like you to join us on this mission towards hyper-scale.

We are looking for Integration and Support superheroes to help our customers succeed. This is your chance to work directly with multiple fintechs / enterprises and help them realize their dreams of changing how investing works.

Your Career   

You will join the highly skilled team who are responsible for delivering Cybrilla’s Fintech Primitives services. You represent the company for the world outside, it’s that simple! When the customer closes technical sessions or queries they should feel confident about knowing our products and services. In short, they should be equipped with the tools to be successful. In short, they should be equipped with the tools to be successful. 

Responsibilities : 

 Your customers are developers here who are integrating Fintech primitives APIs, you make an impact by providing implementation, integration and operational guidance. You independently dive into the problem with the eye to both immediate resolution and follow-up through changes and automations.

This enables our customers to develop an awesome product!  

Diagnose and troubleshoot concerns 

1. Often customers may not know where the issue lies - so ask simple, accurate and complete data inputs to understand the problem and get started with root cause analysis and resolution.
2. Time is of the essence - by providing timely response and resolution within the SLA, you induce confidence and path to great relationship building with your customers.
3. Collaborate and coordinate with cross-functional teams (delivery, product, operations, engineering, related 3rd parties, customer) and look for ways to improve the velocity of issue resolution.
4. Handle interruptions \ technical upgrades via upfront communication, keeping customers up to date at all times until resolution.

Help customers implement product 

1. Be updated! - by continuously improving your technical and operational understanding of the product, you provide the latest and greatest product implementation assistance to the customers. 
2. Enable smooth integration of the product into customer’s business by resolving technical or operational queries at any stage of implementation.
3. Enable faster onboarding and go live by guiding them at every step of the implementation. 

Represent customer issues

1. Understand areas of product and service improvement during collaboration with internal teams and external customers.
2. Correlate technical and operational issues across product verticals as well as customer accounts.
3. Act as a customer advocate and drive enhancements and feature requests with internal teams on products and services. 
4. Utilize feedback to improve customer experience and debugging strategies.

Required Skills and Experience - 

 Must have skills -  

• 7 to 10 years of experience as a Customer Success Engineer.
• Problem-solving and troubleshooting skills.
• Strong will to provide customer services according to agreed SLA’s.
• Degree in Programming or scripting language and databases.

Good to have skills - 

• Exposure to mutual funds as an investor is preferable.

What’s in it for you?

• Opportunity to work on a unique developer first platform for the Indian wealth management industry.
• Opportunity to work with a highly respected & appreciated fintech company.
• Opportunity to solve deep domain and technology problems, at scale.
• Increasing your geek quotient, by attending meetups and conferences. Yes, we dig that stuff.
• Grow exponentially, by working in small and transparent teams.
• Who says you can’t make friends at work, we do!

Responsibilities:

·       Develop and maintain mobile applications using Flutter framework

·       Work with UI/UX designers to implement engaging and intuitive user interfaces

·       Collaborate with back-end developers to integrate with RESTful APIs and other services

·       Participate in code reviews and provide constructive feedback to improve code quality

·       Stay up-to-date with emerging trends and technologies in mobile app development

·       Participate in Agile development process, including sprint planning, daily stand-ups, and retrospectives

·       Debug and troubleshoot issues reported by end-users

·       Contribute to the development of project plans, timelines, and budgets

·       Communicate effectively with team members and project stakeholders

Requirements:

·       Bachelor's degree in Computer Science or related field

·       Strong experience with Flutter framework and Dart programming language

·       Experience with mobile app development for both iOS and Android platforms

·       Strong understanding of software design patterns and architectural principles

·       Strong debugging and troubleshooting skills

·       Experience with Agile development methodologies

Junior Software Engineer

We are looking for a Junior PHP Developer

Experience Level: 6 Months -1 year

Responsibilities

· Work with developers to design algorithms and flowcharts

· Produce clean, efficient code based on specifications

· Integrate software components and third-party programs

· Verify and deploy programs and systems

· Troubleshoot, debug and upgrade existing software

· Gather and evaluate user feedback

· Recommend and execute improvements

· Create technical documentation for reference and reporting

· Being a good team player

Requirements

· Analyzing website and application requirements.

· Writing back-end code and building efficient PHP modules.

· Develop back-end portals with an optimized database.

· Troubleshooting application and code issues.

· Integrating data storage solutions.

· Responding to integration requests from front-end developers.

· Finalizing back-end features and testing web applications.

· Updating and altering application features to enhance performance.

Company Overview

Bluesapling is a fast-growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about understanding customer needs and helping them adopt the Software solution to their advantage and a willingness to work on brand building at a young company.

Qualifications

- At Least graduation, preferably in commerce from prominent institute

- 0-1 years of experience in customer support

Skills

- High level of empathy and aptitude to help and resolve problems for others.

- Learning ability to understand the software from the end user’s perspective.

- Oral and written communication skills to help and train clients on using the software. Good hold on English and Hindi is a must.

- Knowledge of Malayalam & Telugu regional language is a must.

- Other desirable skills:

  - Preferably a female candidate 

  - Expressive and good communication skills

  - Good listener and empathetic disposition

  - Proactive in anticipating customer pain points and providing feedback to the product teams on feature usage and issues.

Roles & Responsibilities

Your objective will be to ensure that client is able to extract value of our solution to the fullest. You will be the first point of contact for the client and end users of the software. You will be responsible for successful transition of the customer to our solution, for client communication and coordinating with them for conducting feature demonstration and giving training sessions. You will be resolving client queries on a real-time basis. You will also report to Product team on any major issues that clients may be facing. Uphold established standards, processes and best practices in customer service. You are expected to continuously learn and build a knowledge base by reading books, understanding business, and empathizing with our customers.

• A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
• The only aim is to ensure customer satisfaction by fulfilling their requirements.
• Should be confident in troubleshooting any such emerging queries and maintaining high standards.
• Good Convincing Skills.
• Good communication and interpersonal skills interactive communication.
• Document or maintain records of each and every interaction with the customers for future evaluation.
• Follow the procedure, and guidelines provided and implement it while troubleshooting queries.
• Proficiency in English is Mandatory.

Job Role - Interfacing Executive

Location - Pune

Responsibilities:

• Provide service and customer support during field visits
• Follow discussed schedule and execute accordingly
• Manage all on-site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and resolve them with a guided approach,
• Follow regular reporting to the manager
• Document processes where required
• Follow all company's and department's field procedures and protocols
• Cooperate with the technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Requirements

• 1-3 years experience in field support
• Ability to troubleshoot, test, repair and service technical equipment
• Excellent written and verbal communication ability
• Ability to work flexible shifts and adapt to changing work schedules
• Familiarity with mobile tools and applications
• Strong multi-tasking and organizational skills

About CrelioHealth:

CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.

We are a flourishing, Open & Flexi culture organisation with a youthful team. We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.

Our Product -

1. CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
2. CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
3. CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases

Org link - https://creliohealth.in/

We are voted as the #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/ or get updates on https://blog.creliohealth.in CrelioHealth for Diagnostics

Blog - CrelioHealth for Diagnostics

Responsibilities

• Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
• Interact with customers regarding their concerns/requests about products and services over calls and email.
• Manage the tickets over the ticketing tool.
• Handle the calls received from clients.
• Process requirements, modifications, and escalate complaints across a number of communication channels.

Skill sets

• Excellent communication and presentation skills.
• Strong customer handling skills over calls and active listening.
• Ability to multitask, prioritize and manage time effectively.
• Ability to stay calm when customers are stressed or upset.
• Ready to work in a 24X7 environment.
• Good computer skills.
• Proficient in Microsoft Office Applications.

Education Required

• Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)

Job Description

1. TREND MICRO /SYMANTEC  Anti-Virus Security Management tDLP MANAGEMENT
2. MONITORING END POINTS AND DAILY UPDATE TOBE PUSHED THROUGH SERVER AV CONSOLE
3. RCA for non-updating of end points and remote resolution.
4. Interacting with OEM to fix.
5. SQL Data base  Troubleshooting/Restoring Database.
6. Automated the process of vulnerability management and policy compliance across the enterprise; provide network discovery and mapping, asset prioritization,
7. Good  speak and write English Communication
8. Able to work shift basis

• Manage large amounts of incoming calls.
• Maintaining a healthy relationship with the existing vendors and generating new leads for vendor onboarding.
• Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
• Educate customers on services and processes.
• Escalate any issues to the Team Leader.
• Achieve agreed KPIs and Objectives.
• Adhere strictly to shift schedules.
• Adhere to laid down internal policies, procedures and processes.
• Work collaboratively with the team.
• Candidates from voice/non- voice both will be fine. 
  Experience with the SAAS model will be an added advantage. 
  Ecommerce background will be an added advantage. 
  Communication skills should be good in verbal and written communication.

Responsibilities:

• Collaborate with developers, designers, product managers, marketers, subject matter experts and other influencers to obtain an in-depth understanding of the product and the documentation requirements
• Determine the needs of end users of technical documentation and work closely with technology and business team to make products easier to use. This involves Feature Guides, FAQs, Onboarding Guides, Help Documentation, Troubleshooting Guides, Training Manuals, Release Notes and other documentation
• Audit and update the content regularly to ensure relevance with incremental product feature releases, customer use cases, support issues and other internal developments
• Execute the Content Calendar by building and delivering on the roadmap set by the management
• Work closely with the creative teams to represent the content in the most suitable visual format
• Suggest ways to further improve the quality of the documentation

Requirements:

• Bachelor’s/Master’s degree in Computer Science or Information Technology, Arts or Communication
• 0 to 2 years of experience in technical content writing
• Exceptional technical writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content
• Demonstrable active presence in online communities such as blogs, discussion forums, LinkedIn articles, Tweets, Quora answers
• Ability to quickly grasp complex technical concepts and make them easily understandable to users in the form of text, images, videos, infographics
• Ability to identify issues, challenges, and gaps associated with the content
• Ability to understand briefs and translate briefs into high-quality product collaterals
• Passion for technology, communication and strong understanding of the industry and organization’s mission
• Basic understanding of web technologies and programming languages to publish viral tech blogs
• Excellent command over written and verbal communication
• Adept at Multitasking, creative thinking and working independently

Data Sutram is a Alternate Data Intelligence Enterprise that uses the power of external data sources to create key insights that generate value for businesses. It is one of the fastest growing companies in the space of Artificial Intelligence & Location Analytics in India and is funded by Indian Angel Network (IAN), 100x.VC (led by Sanjay Mehta) and the IIFL Fintech Fund (2021). It has been recognized as one of the ten startups in NetApp Global Accelerator Programme.

About the Role:
As Product (UX/UI) Designer at Data Sutram, you will be responsible for collecting and translating user insights into delightful experiences. Ultimately, you shall create both functional and appealing beautiful features that address our customer's needs and help us grow our customer base. You will use your creativity and eye for design – along with your technical knowledge – to develop great experiences. You'll work with a product manager, communications strategist and our development team. Together you shall deliver UI mockups, prototypes, MVPs and final products.

In this role, you'll have the privilege of being the voice of our customers and translate their needs into user-friendly designs. You will have a direct impact on the customer's user-experience of our product.

Responsibilities:

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs & videos for marketing Data Sutram products.
• Prepare and present rough drafts to internal teams and key stakeholders
• Interact with customers to identify and troubleshoot UX problems (e.g. responsiveness)
• Create Style Systems for DS Products of the future.

Skill Requirements:

• You know how to distill simplicity from complex user requirements.
• You know how to use the tools of the trade like, Figma, Sketch, Invision, Photoshop, Marvel, Overflow.
• You have experience in Product Marketing.
• You have experience with user research and translating insights from research to your designs.
• You have great communication skills both when interfacing with customers as well as when working with your team.
• Video Editing experience. (appreciated)
• You are able to lead complex projects from scratch.

Experience:

2-3 years of experience in UI/UX design

The OYO Story

• Expert in AS400 development
• Expert programming in all forms of RPG (rpgle, free format, SQL etc.)
• Knowledge of Web services, job-queues
• Troubleshooting, debugging and resolving existing problems
• Analyze, create, develop and maintain RPG applications. New development must be modular with microservices in mind.

What will you get

 Chance to play a pivotal role in designing and building next gen hospitality tech platform

 Top tier scale from day 1 - related battle scars / glory

 Chance to work with world class talent (Ex Amazon, Apple, Walmart, Swiggy etc)

DataPower With APIC Development and Admin skills with Python or shell script
Exp.level: 4 - 7 Years

• IBM Cloud Pack- API Connect Developer:

• Data Power virtual appliance on Docker containers within Kubernetes cluster.

• setup API Connect Cloud manage

• setup Portal and analytics endpoints for the APIs to give more data analytics to the application teams.

• Register and troubleshoot Gateway Service with API Connect Gateway object on Data Power appliance

• Configure Mutual Authentication mechanism by creating Identification Credentials and Validation credentials to validate the server certificates

• Create organizations in API Connect to provide the architecture to create APIs using API connect manager

• Ability to create spaces and products on APIC and support multiple teams using them

• Knowledge of concepts and implementation of these on APIC – JWT, Bearer, Basic AUTH

• Integration with LDAP and troubleshooting

• WTX, COBOL Copybook, XML, XSL, Gateway scripting

• Networking concepts and integration with AWS concepts like VPC, NLB, etc

• Cloudwatch integration

Hello,

Greetings for the day !!!

We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

Position: Customer Support L1

Employment Mode: Contract to hire (Full time opportunity)

Work Mode: Work from office

Shift: 24*7 Rotational Shift

Location: 

Mumbai - Andheri

Database Management and complete DATA BASE ORIENTATION OF CLIENTS IN THE SOFTWARE SYSTEMS AND PUNCHING THE DATA INTO THE SOFTWARE ASSIGNED.

-Troubleshoot and resolve all problems encountered with hardware and software.

-Laptop, MAC pcs, Troubleshoot and resolve firewall, desktop, hardware, connection, printer, and software issues.

-Update network applications as required. Maintain daily tape backup and off-site tape storage

Administration of all networks, servers, and storage infrastructure to Build, test, implement, operate, patch, monitor, backup, update, and secure

-Hardware / Software configuration of Servers, Switches, Routers, Firewalls, and storage system

Maximize corporate network services uptime by maintaining the corporate network, server, and storage infrastructure

-Maintain and manage VPNs and routers and Troubleshoot Management of personal queries

Provide Mobile device support and Maintain all the devices and regular check of the personal devices of the Management and Employees.

Desired Candidate Profile: 

-Outstanding organizational and time management skills, Analytical thinker, and problem solver. Attention to detail is Crucial.

-Experienced Symantec Antivirus/Cisco VPN solutions, Hands on experience in networking, routing and switching, and Administration

-In-depth knowledge of best practices around management, control, and monitoring of server infrastructure.    

Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - SoftwareSuggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014.

ApiItsimple is an all-remote organization with a team of 150+ members. With over 300 customers of SoftwareSuggest and 2000+ customers of CallHippo, AppItSimple has a dominant presence over the globe.

URL: https://appitsimple.com/about" target="_blank">https://appitsimple.com/about

Product: CallHippo.

URL: https://callhippo.com/" target="_blank">https://callhippo.com/

CallHippo was launched in 2017. It is an intelligent VoIP (voice over Internet protocol) service provider for business organizations and call centers. The main objective behind launching CallHippo was to provide easy-to-adopt, cost-effective, scalable, and accessible phone systems to businesses. Customized pricing plans, 24/7 available support, and innovative top-of-the-line features make CallHippo stand out from market competitors. With 2000+ customers across 25+ countries, the company is just getting started and is sure to scale greater heights in the future.

Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.

Experience- 0.6-3 years

The Job Description for Customer Support Executive:-

1)Work on chats and Tickets

2)Maintain a mean response time of less than 1 minute since it is live chat support

3)Chat Quality score should not be less than 4/5

4)Close maximum support tickets in a month

5)Resolve queries with utmost efficiency to facilitate customer retention.

Requirements

1)Experience in Tech Support

2)Experience with troubleshooting

3)Hands-on knowledge in providing support for any kind of application software

We are looking for L1 Security Engineers. We are looking for immediate joiners and candidates having 30 Days Notice Period only. Please find below the Role details.

Role- Network Security Engineer/ Security Engineer

Proficiency Band- L1

Exp- 1 to 2 years experience

Skill- Firewall administration and troubleshooting knowledge and experience either in FortiGate / Palo Alto Firewall

JD

• Responsible for support operations
• Administration of firewall
• Basic firewall/policy change
• Understand the issue and do troubleshooting

As a partial Google-acquired company, we’re proving success doesn’t come by accident.

Benison has a history of demonstrating growth by innovation. We re-invest our profits back into the initiatives for growth of our people and the company. The culture, technology innovations, customer service, our actions are aligned to our values. Our value and culture is the reason why our people stay with Benison much longer than industry standards

Get the best from your life with Benison

Join the Benison Developer Family*

Benison Technologies is filled with passionate people who lead fascinating lives. You’ll fit right in. From the amazing benefits, mentorship, growth opportunities and team bonding activities, we help you thrive while experiencing the Benison life.

· Strong backend skills – C++

· Algorithmic thinking

· Experience with development in windows environment - VisualStudio

· Demonstrated creativity and intelligent thinking

· Troubleshooting & debugging (VS, WinDBG) skills

· Solid understanding of development processes

· Ability to use English on daily basis (reasonable spoken)

· Desire to learn new technologies

· Advanced networking and administration skills

For more information you may visit *

https://benisontech.com/" target="_blank">https://benisontech.com/

Hello,

Greetings for the day !!!

We are hiring "Technical Support L2 - Partner Engagement" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune/Bangalore !!!

Position: Technical Support L2

Qualifications: Any graduate/Diploma

Experience: 2+ yrs

Job Description

1. Troubleshoot Microsoft Office Products (O365)
2. Windows 10 desktop issues
3. Windows updates and driver issues
4. Basic concepts of networking
5. Ping
6. DNS
7. Web Browser Troubleshooting
8. RingCentral Phone Systems
9. Excellent Communication Skills
10. Excellent Customer Service
11. Outlook Troubleshooting.
12. Third party application installation and troubleshooting (using reference guide)

Shifts –Rotational – US/Night Shifts
(Candidate will be required to work in US/Night shifts, we will not be able to commit on shift timings, since shift timings will be dependent on the preferences of the client)

Location – Position can be based out of Pune, Mumbai or Bangalore – however interviews will happen at Mumbai location.

Notice period – Max 60 days