
Main Responsibilities:
• Logging all relevant incident/service request details, allocating categorization and prioritization codes.
• Providing first-line investigation and diagnosis using approved tools, systems and procedures.
• Resolving/fulfilling incidents/service requests that are in scope.
• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
• Keeping customers informed of progress.
• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
• Ensure the Configuration Management System (CMS) is maintained/updated.
• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.
• Ensure communication at all times is clear, concise, meaningful, professional and efficient.
• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.
• Identify need for Problem Management for reoccurring Incidents/Events.
• Understanding of and familiarity with Customers’ services and solutions.
• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
• Actively participate as required in meetings (customer, 3rd party, internal).
• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.
• Act as delegate for Senior staff.
• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff.
Experience
• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).
• 12+ x months in a process driven organization (must).
• Experience working in a multi-cultural/international environment (desirable).
• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

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Must Have Skills:
- Solid Knowledge on DWH, ETL and Big Data Concepts
- Excellent SQL Skills (With knowledge of SQL Analytics Functions)
- Working Experience on any ETL tool i.e. SSIS / Informatica
- Working Experience on any Azure or AWS Big Data Tools.
- Experience on Implementing Data Jobs (Batch / Real time Streaming)
- Excellent written and verbal communication skills in English, Self-motivated with strong sense of ownership and Ready to learn new tools and technologies
Preferred Skills:
- Experience on Py-Spark / Spark SQL
- AWS Data Tools (AWS Glue, AWS Athena)
- Azure Data Tools (Azure Databricks, Azure Data Factory)
Other Skills:
- Knowledge about Azure Blob, Azure File Storage, AWS S3, Elastic Search / Redis Search
- Knowledge on domain/function (across pricing, promotions and assortment).
- Implementation Experience on Schema and Data Validator framework (Python / Java / SQL),
- Knowledge on DQS and MDM.
Key Responsibilities:
- Independently work on ETL / DWH / Big data Projects
- Gather and process raw data at scale.
- Design and develop data applications using selected tools and frameworks as required and requested.
- Read, extract, transform, stage and load data to selected tools and frameworks as required and requested.
- Perform tasks such as writing scripts, web scraping, calling APIs, write SQL queries, etc.
- Work closely with the engineering team to integrate your work into our production systems.
- Process unstructured data into a form suitable for analysis.
- Analyse processed data.
- Support business decisions with ad hoc analysis as needed.
- Monitoring data performance and modifying infrastructure as needed.
Responsibility: Smart Resource, having excellent communication skills
Helping identify weaknesses and problem areas in the software application
Suggesting automated software test procedures
Tracking software bugs and investigating the causes
Preparing automation scripts
Preparing detailed test reports
Troubleshooting automation software issues
Conducting regression testing when needed

Role & responsibilities
- Should handle US Healthcare Physician Billing / Ambulance Billing Accounts Receivable.
- To work closely with the team leader.
- Ensure that the deliverables to the client adhere to the quality standards.
- Responsible for working on Denials, Rejections, LOA's to accounts, making required corrections to claims.
- Calling the insurance carrier & Document the actions taken in claims billing summary notes.
- To review emails for any updates
- Identify issues and escalate the same to the immediate supervisor
- Update Production logs.
- Strict adherence to the company policies and procedures.
Preferred candidate profile
- Min of 1+ year experience in US Medical Billing
- Should have strong knowledge in Healthcare concept.
- Should have good Verbal and Written communication skills.
- Excellent Knowledge on Denial management.
- Excellent Knowledge on Physician Billing / Ambulance Billing.
- Spot offer for the selected candidates.
- Should be proficient in calling the insurance companies.
- Meet the productivity targets of clients within the stipulated time.
- Ensure accurate and timely follow up on pending claims wherein required
Perks and benefits
- 5 Days Working
- Free two way cabs available
- Health Insurance
- Medical Insurance


Job brief
We are looking for a Mobile App developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.
As a Mobile App developer, you should be comfortable around React Native, Javascript, React / Vue, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.
If you’re also familiar with Agile methodologies, we’d like to meet you.
Responsibilities
- Work with development team to ideate software solutions
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
Requirements
- Proven experience as a React Native App developer or similar role
- Experience developing desktop and mobile applications
- Familiarity with MERN / MEAN
- Knowledge of React Native, Javascript
- Knowledge of JavaScript frameworks like Node.js, ES6
- Familiarity with MongoDB, web servers (e.g. Apache) and UI/UX design
- Excellent communication and teamwork skills
- Great attention to detail
- Organizational skills
- An analytical mind
- Degree in Computer Science, Statistics or relevant fie

Skills:
Strong knowledge of MYSQL/PostGreSQL; Knowledge of MongoDB, Redis, Couch DB is preferred.
Expertise in application development, databases, version control, and deployment. Skill - Node.js,
Experience of AWS or GCP - especially services such as Lambda or google app engine
Solid grasp of Service-oriented architecture. Web Services implementation on a medium to large scale
Solid understanding of scaling mobile app services. Having worked the backend of an Android app is preferred
Culture:
Ability to work independently with minimal supervision
Happy to deal with, and contribute to, an environment of daily builds Has worked in small teams, is versatile. Work within short timelines and be receptive to business needs. Can work closely with Digital, Product, Operations teams.
Desirable Social Attributes:
Has contributed to one or more Open Source projects through own initiative. Has provided a high quality answer to a question posted on StackOverflow.
Role:
As a Software Developer who would work independently, the candidate is expected actively acquire problems and deliver solutions as well as guide the team technically. Such a problem solver would obviously be a self starter with a high level of curiosity rather than a programming language specialist.
He/she would be required to produce software of the highest quality through self-discipline, clear and engaged communication, and attention to detail. The role would include custom web application development on (most typically on Node.js and PHP/Python), databases (most typically MySql and MongoDb), version control (github), testing (necessarily through test scripts written before code is written), daily builds and eventual deployment onto AWS or GCP.
Attributes of the ideal candidate:
Highly productive software developer with the proven aptitude to understand and apply technology
Determination to succeed despite obstacles and challenges, and a positive attitude favoring achievement of goals over open-ended investigation
Always learning, evolving, and sharing what you know
Inspired by complex, varied problems and rapid change
Open-minded, flexible, and curious about new and better ideas


WordPress Developer Responsibilities:
- Designing and building the website front-end.
- Designing and managing the website back-end including database and server integration.
- Generating Word Press themes and plugins.
- Conducting website performance tests.
Required key skills:-
- Must have knowledge on custom word press, also page builder and elementor.
- Strong understanding of PHP back-end development.
- Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
5 Days working. SATURDAY & SUNDAY Fixed OFF


Synapsica is a growth stage HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective, while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don’t have to rely on cryptic 2 liners given to them as diagnosis.
Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyze medical images and create 2.0 of advanced radiologist reporting.
We are backed by Y Combinator and other investors from India, US and Japan. We are proud to have GE, AIIMS, the Spinal Kinetics as our partners.
Join us, if you find this as exciting as we do!
Description:
We are looking for a skilled computer programmer who is comfortable with both front and back end programming. Hands-on with UI and server-side is highly desirable.
You will get hands-on experience in the latest technologies and skills including product design and architecture. This role is ideal for you if you have a background in Full Stack development and are looking for the next level of career growth in a fast paced, learning based and merit driven work environment.
Responsibilities:
- Work alongwith teams and product managers to ideate software solutions.
- Design, build and develop front end application features.
- Design, build and develop microservices and backend server applications.
- Designing and scaling databases and servers.
- Ensuring analysis, efficiency, responsiveness and cross-platform compatibility of applications through captured metrics, testing frameworks, and debugging methodologies.
- Owning and delivering end-to-end products, features, enhancements.
- Hands-on coding and development.
- Technical documentation through all stages of development
Requirements:
- Degree in Computer Science or related discipline with 6-10 years of experience.
- Hands on with Reactjs or similar framework/library.
- Proficiency with server side languages such as Nodejs, Python.
- Proficiency with at least one no-sql database such as MongoDB.
- Good understanding of CI/CD processes.
- Excellent verbal communication skills.
- Good problem solving skills.
- Attention to detail.
- Very high sense of ownership.
- Deep interest and passion for technology
- The Architect/ Lead Backend Engineer will handle the digital experience from inception to go-live model.
- The role holder is expected to create a vision and roadmap for the digital experience to provide best in class customer experience for each of the product solutions handled. The role holder will play a critical role in leading the innovation and growth of our front end web and mobile platforms.
- Must be from Good Companies and have been working on high Scale of Traffic
- Proficiency in engineering practices and writing high quality code, with expertise in either one of Java or Groovy or Go.
- 3+ years of experience building microservices.
- Strong experience in architecting and building distributed systems, scalability, and availability
- Strong knowledge of data structures, algorithms, and designing for performance
- Strong knowledge of cloud technologies like AWS/Google Cloud/Azure
- Good understanding of RxJava or Actors framework
- Proficient with RDBMS
- Strong knowledge on data stores, database design, data modelling and SQL queries
- Extensive experience building and owning large- scale distributed backend systems
- Experience working with three or more of : Unix/Linux environments, Distributed and parallel systems, Workflow automation, CI/CD Platform development, Cloud platforms development e.g. AWS/GCP, Kubernetes/Container platforms based development
experience The ideal candidate will have a track record of building and delivering solutions with delightful consumer experiences, combined with ease of implementation/reliability.
Qualifications
Proven experience in building high-performance teams and scalable best-practices in an engineering organization Strong technical aptitude and proven experience in architecture, design, and
delivery of data-intensive applications Must have experience in micro-services architectures and web frameworks 5+ years of experience mentoring and leading teams The ability to envision the future
engineering needs of the company .Plan and implement accordingly The creativity to do things differently Excellent logic and problem-solving skills
Roles and Responsibilities
Help define Technical Roadmap and own the entire product delivery end to end. Work very closely with various business stakeholders and cross-functional teams to drive the execution of multiple business plans and technologies. Lead a culture of innovation and experimentation, support full software development lifecycle that incorporates the best of technology approaches and
delivery methodologies. Leverage your technical depth as a former developer and architect to push your team towards a high standard of technical excellence, and achieve the organization quality bar. Define objectives and track results for team members in a supportive, motivating, and fact-driven way. Proactively identify and resolve issues relating to people, product, tech, and process Skills:-
Java/Ruby/Node.JS. Microservices, Technical Architecture, Team Management, Java and Engineering Management.
Good to Have
● Minimum 5 Years of experience in startups
● Good startups which has seen scale (Million+ users) - Preferable
Years of Exp: 10 -15 yrs.
Qualification:
● Engineering graduates from Tier I or II institutes.
● B.E/ B.Tech/ MCA/ ME/ M.Tech


