Main Responsibilities:
• Logging all relevant incident/service request details, allocating categorization and prioritization codes.
• Providing first-line investigation and diagnosis using approved tools, systems and procedures.
• Resolving/fulfilling incidents/service requests that are in scope.
• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
• Keeping customers informed of progress.
• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
• Ensure the Configuration Management System (CMS) is maintained/updated.
• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.
• Ensure communication at all times is clear, concise, meaningful, professional and efficient.
• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.
• Identify need for Problem Management for reoccurring Incidents/Events.
• Understanding of and familiarity with Customers’ services and solutions.
• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
• Actively participate as required in meetings (customer, 3rd party, internal).
• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.
• Act as delegate for Senior staff.
• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff.
Experience
• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).
• 12+ x months in a process driven organization (must).
• Experience working in a multi-cultural/international environment (desirable).
• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job description
We are seeking a dynamic and results-driven Sales and Marketing Executive to join our team. The ideal candidate will be responsible for converting leads into successful sales, developing and executing marketing strategies for products and services, and maintaining strong relationships with clients—particularly in the Middle East region.
Experience working with Middle East clients is mandatory.
Key Responsibilities:
Lead Conversion:
- Identify, qualify, and convert potential leads into paying customers.
- Follow up on inquiries, prepare proposals, and close deals efficiently.
- Maintain accurate records of sales activities and client interactions in CRM
Client Relationship Management:
- Build and nurture strong relationships with existing and potential clients in the Middle East.
- Understand client needs and tailor solutions to meet business objectives.
- Act as the point of contact for client queries and support.
Reporting & Analysis:
- Track marketing and sales performance metrics.
- Provide regular reports to management with insights and recommendations for improvement.
Key Requirements:
- Proven experience in sales and marketing, with a track record of successful lead conversions.
- Mandatory experience working with Middle East clients (UAE, Saudi Arabia, Qatar, etc.).
- Strong understanding of marketing strategies
- Excellent communication, negotiation, and presentation skills.
- Ability to work independently and manage multiple projects.
- Proficiency in CRM tools and Microsoft Office Suite.
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- Excellent problem-solving and logical thinking
- Completed a degree in Computer Science, Engineering, or related field
- Projects to showcase your skills
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AngularJS (1.x)
Angular (2+)JavascriptJD-
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• Experience in JavaScript and jQuery
• Experience in Web Services and third party API Integrations
• Experience in SQL Server databases
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• Design, code, test, and manage various applications
• Collaborate with the engineering team and product team
• Follow outlined standards of quality related to code and systems
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products
- Work as part of the engineering and product teams to develop complex platforms and systems that are
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- Result-oriented full-stack development for world-class products with high degree of performance and
quality
- Developers in our teams are also adept at formulating product strategies, research best practices, bring in
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standard requirement for all our openings.
Requirement:
- Knowledge of digital ad tech ecosystem
- Minimum 2+ years of experience working in a professional environment on full-stack development
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- Deep understanding of the underlying architecture of web servers, load balancing, and browser nuances.
Basically, a solid understanding of fundamentals - including execution models, asynchronous programming,
object-oriented concepts, relational concepts, etc.
- Proficiency in one or more of Node.js/MEAN stack, Python, Java or other frameworks and willing to be
flexible on stack as per the requirement of the project. Most of our current development is on the MEAN
stack - expertise in the stack will be a definite plus
- Proficiency in one or more of databases such as MySQL, MongoDB, Cassandra or other equivalent databases
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MongoDB and MySQL - expertise in these will be a definite plus
- Good understanding of developer tools and devops such as Git, Ansible, cloud platforms such as AWS,
Docker, etc.
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Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Sales, meeting dealers, visiting their office, solving problems related to products etc
- NSR monitoring
- Initial Complaint Handling
- Monitoring bills receivables
- Resolving customer and business issues, performing root cause analysis and driving solutions
- Visiting direct accounts and distributors to promote the company's products
- Handling day-to-day responsibility of company's marketing programs in the assigned geographic region
Desired Candidate Profile
What you need to have:- Experience of B2B, customer handling, technical product knowledge, paper, board etc.
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- Familiarity with Baddi location
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You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
Responsibilities:
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- Leverage native APIs for deep integrations with both platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
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9) Database design.
UI/UX designer
2. Timelines and Estimation.
3. Change Requests management.
4. Project standards and Governance.
b. can drive standardization in the delivery processes.
c. can provide MIS data to the team on project performance.
d. can help the delivery function in the best practices to follow for delivery.
e. can mentor other delivery leads/managers.
4-5 Enterprise Web Applications.
b. A good knowledge of NodeJS, or at least deployment topologies of Javascript backends.
c. Can comprehensive user stories and translate that to design, or can assist the team in doing so.
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b. An understanding of front-end JS frameworks like Angular or React.
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Role: Zoho Technical Executive
Experience: Minimum 1 Year
Main Responsibilities will be to:
- Provide Support to me for Plant's Zoho Activities
- Data Entry skillset for mass data related tasks at Engage Portal
- Need to be proficient in Microsoft Excel
- Experience in Zoho will be preferable.
- Zoho CRM, Zoho Books, Zoho Inventory, Zoho Creator (Any Experience on these Applications)
- Knowledge of Common IT Troubleshooting
Python
Django
PHP
Android Development
iOS App Development
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Full Stack Developer - Averlon