
Main Responsibilities:
• Logging all relevant incident/service request details, allocating categorization and prioritization codes.
• Providing first-line investigation and diagnosis using approved tools, systems and procedures.
• Resolving/fulfilling incidents/service requests that are in scope.
• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
• Keeping customers informed of progress.
• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
• Ensure the Configuration Management System (CMS) is maintained/updated.
• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.
• Ensure communication at all times is clear, concise, meaningful, professional and efficient.
• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.
• Identify need for Problem Management for reoccurring Incidents/Events.
• Understanding of and familiarity with Customers’ services and solutions.
• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
• Actively participate as required in meetings (customer, 3rd party, internal).
• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.
• Act as delegate for Senior staff.
• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff.
Experience
• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).
• 12+ x months in a process driven organization (must).
• Experience working in a multi-cultural/international environment (desirable).
• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

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• Experience in microservices.
• Extensive experience in developing enterprise-scale systems for global organization. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should be able to analyze, design, develop and test complex, low-latency client-facing applications.
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Product Specialist
We are looking for a Product Specialist to join our dynamic team in Thane. This role is ideal for individuals who are passionate about medical technology and excel at engaging, training, and supporting end-users.
Role & Responsibilities:
- Develop deep expertise in Medprime’s product portfolio.
- Provide technical support and training to customers, distributors, and sales teams.
- Work closely with the sales team to understand customer needs and demonstrate product benefits.
- Conduct product presentations, demonstrations, and workshops for potential clients.
- Gather user feedback to help improve product features and usability.
- Stay updated on industry trends and competitor offerings to maintain a competitive edge.
- Share valuable insights with the R&D team for product development and enhancements.
- Assist in creating marketing materials, brochures, and training manuals.
- Ensure smooth onboarding of new customers with training and troubleshooting support.
- Address technical concerns and contribute towards improving customer satisfaction.
Required Skills & Qualifications:
- Bachelor’s or Master’s degree in Life Sciences, Biomedical Engineering, or a related field.
- 2 to 4 years of experience as a Product Specialist in medical device equipment (mandatory).
- Strong technical knowledge is a must.
- Strong communication and presentation skills in English.
- Ability to conduct effective product demonstrations.
- Willingness to travel for client visits and training sessions.
Job description
- Important Note: Need Strong Communication Skills. Only 2023, 2024 pass outs those who are looking for Internship cum permanent job can apply.
- Must be interested in proceeding a career in Sales.
About Company:
All Time Design is seeking enthusiastic and motivated individuals to join our team as Business Development Executives. We are a dynamic company focused on providing innovative solutions to our clients. As a fresher, you will have the opportunity to learn and grow in a supportive environment while contributing to our business development efforts.
Responsibilities:
- Learn to qualify leads from marketing campaigns as potential sales opportunities
- Assist in contacting potential prospects through various channels, such as cold calls and emails
- Learn to present our company and its offerings to potential prospects
- Gain understanding of prospect's needs and learn to suggest appropriate products/services
- Assist in building and nurturing long-term relationships with prospects
- Shadow experienced team members to learn how to proactively seek new business opportunities in the market
- Support in setting up meetings or calls between prospective customers and Sales Manager
- Provide assistance in reporting sales results to the Sales Manager
Requirements:
- No prior work experience required; fresh graduates are welcome to apply
- Eagerness to learn and develop sales skills
- Strong communication skills, both verbal and written
- Willingness to engage in cold calling, emailing, and other sales prospecting techniques
- Basic understanding of sales concepts and metrics is a plus
- Familiarity with CRM software is a plus
- Ability to adapt and thrive in a fast-paced environment
Join us and kickstart your career in sales with All Time Design!
Job Type: Internship
Contract length: 6 months
Pay: ₹10,000.00 per month
Benefits:
- Flexible schedule
Schedule:
- Day shift
Language:
- English (Required)
Work Location: In person
Role : Junior Developer (Junior Consultant) - Java/ React/Golang
Location : Gurgaon/Bangalore/Pune
Education : BE/ BTech/ MCA or equivalent engineering degree
Experience : 2-4 years of Java Programming experience
These are urgent positions and we are looking to onboard candidates by end of April . Only those should apply who can join immediately.
- Number of positions : 40
- Normal working hours
- Remote work environment
Salary : INR 4 Lakhs - 8.5 Lakhs/ year
- Selected candidates will undergo extensive Training of 6 weeks.
- 2.5 years of Service level agreement with Shortlisted and offered Candidates
Job Requirement :
Mandatory :
- At least 1.5 + year development or support experience in Java application
- Good understanding of Object-Oriented Concepts (OOPs)
- Understanding of web applications
- Good analytical and logical abilities
- Good communication and interpersonal skills
- Minimum 60 % marks in Class 10 & 12th & BE/BTech/ MCA
Desired :
- Working knowledge of JavaScript / Golang/ React
Perks and Benefits :
- Competitive Compensation
- Medical Insurance- Self, Family
- Term Life Insurance
- Group Personal Accident Insurance
- Long Service Awards
- Professional Certification Assistance
- Global Exposure
About Xebia :
Xebia Group consists of nine specialized, interlinked companies: Xebia, Xebia Academy, StackState, GoDataDriven, Xpirit, Binx.io, Instruqt, Qxperts and Xccelerated. Offices in Amsterdam, Utrecht, Hilversum, Paris, Gurgaon, Pune, Bangalore, Boston and Dubai.Expertise in Technology Consulting, Offshore Services, Deployment Automation, Digital Transformation, Agile Transformations, Agile Product Management, DevOps, Big Data & Data Science, Cloud Infrastructures, Agile Software Development, Blockchain, Quality & Test Automation, Classroom Training, In-Company Training, Artificial intelligence, and Machine Learning.Xebia explores and creates new frontiers. Always one step ahead of what businesses need, we turn the latest technology trends into advantages for our customers. As a mainstream frontrunner, we create new solutions and build the future with our clients.
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
What you will do:
- Providing actionable overall market and customer insights to address key strategic questions
- Building user cohorts, engagement plans using different communication channels
- Tracking and reporting the key metrics related to engagement and retention for each cohort
- Evaluating customers’ online behavior and providing insights and recommendations for further enhancements to the guest experience
- Analyzing A/B and multivariate tests, communicating results and providing recommendations
- Creating PowerPoint presentations to provide market and consumer insights to other marketing and sales departments
Desired Candidate Profile
What you need to have:- 3+ years of overall experience in marketing (Must have worked either in Ecommerce, Edtech, Healthtech, Fintech or any other B2C app based company)
- 2+ years of experience in engagement & retention domain
- 1+ year experience of working on engagement & retention tools like WebEngage/ MoEngage/ CleverTap is a big plus
- Excellent analytical skills and a high degree of business acumen
- Strong organizational, communication and presentation skills
- Proven ability in handling concurrent projects with attention to detail and accuracy
- Understanding of Google Analytics and AppsFlyer (Mixpanel knowledge is a big plus)
About Us: We are a group of techies, data analysts, digital marketers, and operations professionals who have come together to provide next-generation e-commerce solutions. We help brands & private labels to grow their businesses on platforms such as Amazon and their own website. We love brainstorming ideas on marketing businesses through digital media and utilize technology to execute them further to achieve the desired goals.
Current Offerings of Technology Department:
- Creating scalable and conversion-friendly eCommerce web platforms using headless integration of Magento and ReactJS
- Building PWAs platforms to provide a better user experience
- Building distributor B2B portals
- Migrating legacy systems to boost conversion and effectiveness preserving their orders, customers, product data and SEO benefits
Key Responsibilities:
- Will be responsible for the scope management for the multiple projects undertaken
- Work directly with clients and consultants to gather requirements to understand their goals and work with the internal team to develop the best solution
- Liaise with external and internal teams to act as the primary technical contact for queries related to the project
- Work with development teams to get them in sync with client requirements
- Improve processes & methodologies to achieve faster and better delivery of project
- Work on internal projects (product and business intelligence projects) to achieve the goal of the respective team
- Write user stories, document the product requirements, workflows & test criteria
- Actively work with Sales team on pre-sales proposal activities & high-level solutioning
- Take initiatives to set up processes in the company and be actively involved in hiring and building the future team
- Be the custodian of functional & non-functional requirements of the projects undertaken
- Work with Product Owner to define, prioritize requirements and accurately maintain requirements traceability.
Skills You Should Have:
- Excellent communicator and relationship builder: A track record of collaborating with a variety of cross-functional teams in a dynamic environment.
- Dynamic: Strong decision-making and prioritization ability. Should be comfortable in dealing with lots of moving pieces. Have attention to detail, and are comfortable learning new technologies and systems
- Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers
- Sense of data: Ability to turn insights into actionable growth initiatives
- Accountability: High sense of ownership and relentlessness to deliver projects with
- High business impact: You value integrity and derive great personal joy from efficient teamwork
- Problem-solving: Good in problem-solving and ability to bring in new ideas and drive project agenda from scratch
- Tools: Experience with tools for capturing and maintaining requirements & mockups/sketches is ideal. i.e. Jira, Zoho
- Consulting approach: Ability to do feasibility study and high-level solutioning for clients
- Soft skills: Good English communication and proactive, collaborative mindset to maintain continuous communication with the clients for project updates and in turn build trust and effective working relationships.
Requirements:
- Experience with all stages of the SDLC, conceptualization to implementation.
- Exposure to Agile methodologies (Scrum)
- Experience working at an agile software company/startup is a bonus
- Strong project instincts; you have a strong intuition about what users want and understand their business
Why should you consider joining Growisto?
- It will be a challenging role and you will get complete ownership to solve challenging problems. If you like challenges and think from a first principle basis, you should definitely take this up
- If you have the aspiration to grow and develop as a leader in parallel to a multifold growth rate of a start-up then you should join us
- If we have to choose between culture/team and profits, our obvious choice is culture. If your thought process and personality resonate with our cultural values, then you should join us
Why should you not consider joining Growisto?
- If the role description does not excite you, then you should not join us
- We are a startup and things will move fast. If you are not comfortable in a fast-paced environment, then you should not join us
● Limitless growth and learning opportunities
● Opportunity to collaborate with multiple stakeholders across hierarchies
● A collaborative and positive culture — Your team will be as smart and driven as you.
● Guidance and mentorship from industry experts and renowned IIT Alumnus
● An opportunity to make an impact — Your work will contribute directly to our strategy and growth
Frameworks - Springboot, Hibernate, Junit
REST / SOAP Web Services Implementation
Micro-services and Data Structures experience
SQL and exposure to Oracle or MySql or SQL Server or any standard RDBMS
Scrum or SAFe or other Agile delivery ways
Excellent communication skills (verbal and written), good interpersonal skills, ability to
understand/expand requirements & technical specs
∙ Computer Science related Bachelor's Degree or equivalent experience
∙ Min 2 years of experience on GCP / AWS / Azure cloud system ( Overall 5+ years of experience)
∙ Familiarity with LAMP stack technologies, experience supporting
∙Must be capable of working on Linux System.
∙ Familiarity with SQL, Apache, File storage, Load Balancers and Agile methodologies ∙ Knowledge of shell scripts, Linux system administration.
∙ Strong DNS management and automation background
∙ Strong scripting (bash, php, perl) skills
∙ Good understanding of TCP/IP networking and troubleshooting
∙ Clear communication and documentation of projects and procedures
∙ Strong problem solving skills
∙ Demonstrated ability to manage timelines, dependencies, deliverables, milestones and resource allocation and management in projects.
∙Strong Cloud Architecture experience.
∙Cloud Security
∙Added Advantage with knowledge of Microservices/API/ Queue systems
∙knowledge of cloud computing technologies and current computing trends. ∙Understanding and willingness to embrace CI/CD and automation tooling such as Jenkins and GIT
Responsibilities:
∙ Set up technical server infrastructure, providing technical assistance to development teams, monitoring site performance, and troubleshooting issues when they arise.
∙ Set up and maintain a development server environment and a live server environment with a process for testing and deploying changes to live sites.
∙ Take an active role in designing, implementing and maintaining a scalable and robust enterprise server environment.
∙ Administer Apache web server, Load balancer and MySQL Server
∙ Work on System Security and IPTable configuration
∙ Optimize servers for high traffic, security, and other system issues. ∙ Evaluate and propose new or improved system architecture.
∙ Document system configuration, processes, and procedures.
∙ Share responsibility with team members for rotating on-call duties.
What do Microsoft, The Gap, Royal Bank of Scotland, Lockheed Martin, and top Open Source projects like JQuery have in common? They all use BrowserStack, as do over 25,000 other customers!
BrowserStack is the industry-leading, cloud web and mobile testing platform that enables developers to test their websites and apps on different operating systems and mobile devices. Since launching in 2011, our mission has been bold yet simple: To be the testing infrastructure for the internet. 6 years and billions of tests later, we are ready for our next phase of hyper growth. Bootstrapped for the first 6 years, we continue to be profitable since inception with a near exponential https://workable.com/nr?l=https%3A%2F%2Fwww.browserstack.com%2Fgrowth">growth in customers around the globe. Recently, we closed $50M in Series A funding from Accel
Are you are the one who wants to work on a tech-heavy product, and the challenging technical problems that it entails? Problems vary, and can be as diverse as scaling the product smoothly as the company grows, to setting up a device farm, or solving streaming issues through a browser, without the use of plugins. Will you be excited for the challenge to transform and think critically on many computer science disciplines including product design, usability, building APIs and user-centric online applications, business logic, scaling performance, and 24x7 reliability?
JOB RESPONSIBILITIES
- Writing high quality code, participating in code reviews, designing/architecting systems of varying complexity and scope, and creating high quality documentation supporting the design/coding tasks
- Lead out team meetings, stand-ups, and architecture/design discussions
- Identify areas of improvement in our frameworks, tools, processes and strive to make them better. Evaluate our success metrics and evolve our reporting systems
- Works on the web application layer, backend, systems, streaming and other associated technology to build our product and components
- Find solutions and solve issues around a variety of operating systems or programming languages
- Researching new technologies and adapt them to BrowserStack requirements
- Own and commit to all your work, and be accountable for your results
- Using and understanding code from Open Source
- Teaching others how to use new software
- Willing to learn new programming languages and databases
- Able to write efficient SQL queries and design schemas for relational databases
- Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people (no lone wolves)
- Produce high quality software that is unit tested, code reviewed, and checked in regularly for continuous integration
- Develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24x7
- Scale distributed applications, make architectural trade-offs applying synchronous and asynchronous design patterns, write code, and deliver with speediness and quality
- Good experience in at least one scripting language: Ruby, Nodejs, Python, AppleScript, Unix shell or similar
- Familiarity with one compiled language: C, Java, Go or similar
- Good knowledge of operating systems and networking concepts
- Reasonable knowledge of Windows and/or Linux operating systems
- Ability to work on Windows and Linux platform below the application layer, including file systems, kernels, custom installations, shell scripting, internal APIs, etc
- Aggressive problem diagnosis and creative problem solving skills
- Startup mentality, high willingness to learn, and hardworking
- Experience of 3-6 years










