
Main Responsibilities:
• Logging all relevant incident/service request details, allocating categorization and prioritization codes.
• Providing first-line investigation and diagnosis using approved tools, systems and procedures.
• Resolving/fulfilling incidents/service requests that are in scope.
• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
• Keeping customers informed of progress.
• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
• Ensure the Configuration Management System (CMS) is maintained/updated.
• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.
• Ensure communication at all times is clear, concise, meaningful, professional and efficient.
• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.
• Identify need for Problem Management for reoccurring Incidents/Events.
• Understanding of and familiarity with Customers’ services and solutions.
• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
• Actively participate as required in meetings (customer, 3rd party, internal).
• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.
• Act as delegate for Senior staff.
• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff.
Experience
• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).
• 12+ x months in a process driven organization (must).
• Experience working in a multi-cultural/international environment (desirable).
• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

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Job Description for Associate Database Engineer
Job Title: Associate Database Engineer
Company: Mydbops
About us:
As a seasoned industry leader for 8 years in open-source database management, we specialise in providing unparalleled solutions and services for MySQL, MariaDB, MongoDB, PostgreSQL, TiDB, Cassandra, and more. At Mydbops, we are committed to providing exceptional service and building lasting relationships with our customers. Our Customer Account Management team is vital in ensuring client satisfaction and loyalty.
Role Overview:
We are seeking an enthusiastic and skilled Associate Database Engineer to join our growing team. This role focuses on cloud-based MySQL solutions and requires hands-on experience in managing, securing, and optimising relational databases in leading cloud platforms such as AWS and Google Cloud.
The ideal candidate will have a passion for automation, cost optimisation, and cloud-native database best practices.
Key Responsibilities:
- Manage and optimise MySQL databases in cloud environments, including AWS RDS for MySQL, Amazon Aurora, and Google Cloud SQL for MySQL.
- Implement and enhance security measures for cloud database services (DBaaS), including encryption, IAM integration, and network controls.
- Execute cloud operations efficiently using AWS CLI and other automation tools.
- Design and implement cloud backup solutions, ensuring reliability, compliance, and recovery readiness.
- Lead and support database migrations and cutover activities with minimal downtime
- Apply best practices in cost optimisation across various cloud MySQL services, balancing performance and budget.
- Proactively identify opportunities for automation in routine cloud database tasks and processes.
- Demonstrate innovative thinking with a continuous improvement mindset for database operations and cloud solutions.
- Management of Cloud infrastructure using Terraform.
Required Skills:
- Solid knowledge of MySQL on AWS and GCP cloud platforms
- Understanding of cloud DBaaS security enhancements (e.g., encryption at rest/in transit, IAM, VPC peering)
- Proficiency with AWS CLI for managing database resources and services
- Experience in cloud backup strategies and disaster recovery planning
- Hands-on experience with migration and cutover techniques in cloud databases (ex: Blue green deployment, DMS)
- Familiarity with cost optimisation approaches for cloud-based MySQL deployments
- Strong inclination towards automation and scripting in cloud environments
- Creative problem-solver with a focus on innovation and operational efficiency
Preferred Qualifications:
- AWS Certification (e.g., AWS Certified Database – Speciality) is a strong plus
- Exposure to additional cloud platforms like Azure Database for MySQL is an advantage
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and innovative team.
- Professional growth and development opportunities.
- Collaborative and inclusive work environment.
Job Details:
- Work time: General shift
- Mode of Employment - Work From Home
- Experience - 1 to 2 years

Job Title: Sr. IT Analyst – IAM & Office 365
Location: Sector 32, Gurgaon
Work Mode: Hybrid
Shift Timing: 10:30 AM – 7:30 PM
Working Days: Monday to Friday (Should be comfortable working on weekends if needed)
About the Role
We are looking for a seasoned IT Security professional with a strong focus on Identity and Access Management (IAM) and Office 365 administration. This role is critical to ensuring secure access to enterprise systems, managing user identity lifecycles, and supporting ongoing cloud security initiatives.
You will work with cross-functional teams to implement security best practices, support operational tasks, and contribute to projects around IAM automation, Office 365 feature rollouts, and policy implementations.
Key Responsibilities
Identity and Access Management (IAM):
- Administer and maintain IAM systems across cloud and on-prem environments.
- Manage user provisioning, de-provisioning, and access reviews.
- Implement and optimize Conditional Access Policies, MFA, and RBAC.
- Integrate IAM solutions with Azure AD, Office 365, and other enterprise tools.
- Automate workflows for identity lifecycle management and secret/certificate rotation.
- Maintain documentation such as SOPs and process flows.
Office 365 Administration:
- Manage services like SharePoint Online, Teams, and PowerApps.
- Configure and monitor security features like DLP and Defender for Office 365.
- Troubleshoot Office 365 issues and respond to service requests.
- Ensure Office 365 logs are properly integrated into the SIEM system.
Operational Security & Projects:
- Conduct user access audits, incident handling, and vulnerability remediation.
- Participate in security tool upgrades and rollout of new O365 features.
- Ensure compliance with internal policies and external standards.
- Drive improvements in access control and security posture.
Requirements
- Education: Bachelor’s in Computer Science, IT, Cybersecurity, or a related field.
- Experience:
- 4+ years in IT Security with expertise in IAM and Office 365.
- Hands-on experience with Azure AD, MFA, Conditional Access, and O365 security.
- Technical Skills:
- Strong knowledge of IAM principles, RBAC, authentication protocols.
- PowerShell scripting for automation.
- Exposure to Microsoft Graph API is a plus.
- Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and collaboration.
Good to Have
- Microsoft Certification – MS-102 or equivalent.

Key responsibilities:
1. Creating and maintaining Android applications that are high-quality, efficient, and scalable
2. Collaborating with cross-functional teams to create new features
3. Ensuring the performance, quality, and responsiveness of applications
4. Identifying and resolving bugs and performance bottlenecks
5. Conducting code reviews, maintaining code quality, and ensuring adherence to coding standards
6. Implementing and integrating APIs and third-party libraries
Participating in the entire Android development lifecycle, including planning, testing, and deploying applications
7. Providing technical guidance and support to other team members
Qualification
1. Bachelor's/master's degree in computer science, information technology, Engineering or a related field
2. Strong proficiency in Java, Javascript, and Kotlin
3. In-depth knowledge of Android SDK, Android Studio, and other various tools
4. Experience developing and publishing Android applications on the Google Play Store
5. Familiarity with RESTful APIs, JSON, and web services integration
6. An understanding of mobile UI and UX principles and design patterns
7. Knowledge of version control systems like Git
Solid understanding of software development principles, including agile methodologies
8. Strong problem-solving and debugging skills
9. Excellent communication and teamwork abilities
1. Bachelor's/master's degree in computer science, information technology, Engineering or a related field
2. Strong proficiency in Java, Javascript, and Kotlin
3. In-depth knowledge of Android SDK, Android Studio, and other various tools
4. Experience developing and publishing Android applications on the Google Play Store
5. Familiarity with RESTful APIs, JSON, and web services integration
6. An understanding of mobile UI and UX principles and design patterns
7. Knowledge of version control systems like Git
Solid understanding of software development principles, including agile methodologies
8. Strong problem-solving and debugging skills
9. Excellent communication and teamwork abilities
Candidate must have a minimum of 8+ years of IT experience
IST time zone.
candidates should have hands-on experience in
DevOps (GitLab, Artifactory, SonarQube, AquaSec, Terraform & Docker / K8")
Thanks & Regards,
Anitha. K
TAG Specialist
About Us:
Skillslash is an e-learning platform offering Data Science, artificial intelligence, machine learning and many more courses online. We work with the aim to provide a quality education that is feasible and can be easily accessed. The team at Skillslash work towards the goal of ensuring world-class training. And, we would love to have you on board to help people accelerate their careers.
The ideal candidate will be responsible for finding and identifying leads through a variety of sources. Once leads are identified, this candidate will reach out and meet with the business decision-makers to better understand their business needs and how our product could help them.
Note: Apply only if you are interested in sales
Experience: 6 month - 1 year
Location: HSR Layout Sector 6, Bangalore
Immediate Joining
What we are looking for:
- Understand Customer profiles & learning problems to explain the implications of ineffective learning methods and create a need for the course offerings through a structured Counseling Session with the working professionals and students.
- Handle Objections and Price Negotiation to generate Sales Revenue
- Learn/ Upgrade one’s own Product Knowledge, Sales Skills, and market understanding to achieve and exceed growing Sales target(s).
- Proactively identifying cross-selling/up-selling opportunities with the existing customers
- Looking after the entire sales life cycle: starting from engaging with the large volume of well-qualified leads till the final conversion i.e. enrolment in the program.
- Document all pertinent customer information and conversations into the CRM system
- Understand the customer requirement and pass on the insights towards the product portfolio improvement based.
Expectations from you:
You will begin as an individual contributor, working in a team of go-getters to help spread the Skillslash way of Learning. You would be showcasing the unique features of Skillslash to customers in personalized sessions and will be responsible for mentoring and sales in your designated zone.
Preferred Skill Sets:
- Having a keen interest and deep understanding of the education sector.
- Interested in mentoring and guiding customers.
- Having a knack for sales
- Good interpersonal and presentation skills.
Academic Qualification: Any Graduation/ Post Graduation (Completed in or before 2023)
· English Proficiency should be at the Professional level (mandatory)
· Excellent verbal and written communication skills.
· A passion for growth with huge potential.


What You'll do:
- 2-5 years of experience building scalable backends using Python
- In-depth knowledge of Python/Django or Flask
- Familiar with oauth integration Social Networking API (Facebook, Twitter, Linked In, Google+)
- Experience integrating with mobile Apps
- Django/Flask permissions model, caching, async mechanisms
- Understanding of caching, database interactions
- Able to engineer the best performing solutions and always keeping scalability in mind
What makes you a great fit:
- Strong problem solving skills
- Knowledge of data structures and algorithms
- Hungry for more responsibility and knowledge
- Passion for building robust systems that are engineered to handle failure scenarios, an undying love and attitude for maintaining coding standards
- Strong advocate for producing quality software who makes sure issues are raised and resolved
- Experience with at least one of the cloud platforms like AWS, GCP, Azure, Digital Ocean etc. (docker, Kubernetes, microservice good to have)
Must have skillsets:
Skills : Python/ Django or Flask
Experience required: 3 -5 years
Job Type: Full time/ Permanent
Perks and Benefits :
- 5 days working.
- Flexible shift timings
- Company-sponsored certifications.
- Team friendly culture
- Flat hierarchy
- Carrom, Table tennis games, Cricket Tournament Participation for interested employees
- Snack-filled pantry for team members
- Group Medical Insurance (*)
Responsibilities:-
Posting technical job descriptions across various job portals
Source potential candidates on niche skills
Parse specialized skills and qualifications to screen IT and Engineering resumes
Perform pre-screening calls to analyse applicants’ abilities
Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)
Coordinate with the team leaders to forecast department goals and hiring needs
Craft and send personalized recruiting emails with current job openings to passive candidates
Completion of on-boarding formalities for the new hires
Conduct job and task analyses to document job duties and requirements
Keep up to date with new technological trends and products
Requirements:-
Proven work experience as a Technical Recruiter
Hands-on experience with various interview formats (e.g. phone, Skype and structured)
Technical expertise with an ability to understand and explain job requirements for IT / Engineering roles
Familiarity with Applicant Tracking Systems and resume databases
Thorough knowledge of sourcing techniques (e.g. social media recruiting and Boolean search)
Excellent verbal and written communication skills
Graduate / Post Graduate degree(s)
These role(s) are entitled to aggressive performance and target-based variables, as designed by the management.
Additional Details
Work Location – Assotech Business Cresterra, Sector 135, Noida
Shift Timings – 9:00 AM – 6:00 PM (IST) (Monday – Friday)




