
Main Responsibilities:
• Logging all relevant incident/service request details, allocating categorization and prioritization codes.
• Providing first-line investigation and diagnosis using approved tools, systems and procedures.
• Resolving/fulfilling incidents/service requests that are in scope.
• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
• Keeping customers informed of progress.
• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
• Ensure the Configuration Management System (CMS) is maintained/updated.
• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.
• Ensure communication at all times is clear, concise, meaningful, professional and efficient.
• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.
• Identify need for Problem Management for reoccurring Incidents/Events.
• Understanding of and familiarity with Customers’ services and solutions.
• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
• Actively participate as required in meetings (customer, 3rd party, internal).
• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.
• Act as delegate for Senior staff.
• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff.
Experience
• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).
• 12+ x months in a process driven organization (must).
• Experience working in a multi-cultural/international environment (desirable).
• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Similar jobs
Job Title: QA Automation Engineer
Job Type: Full Time
Location: Indore
Summary/Objective:
We are seeking an experienced Automation QA (Quality Assurance) professional to join our team in Indore. As an Automation QA, you will be responsible for designing, developing, and executing automated test scripts to ensure the quality and reliability of our software products. You will work closely with the development team to identify areas for automation and implement efficient testing strategies.
Responsibilities/Duties:
1. Design, develop, and maintain automated test scripts using Selenium WebDriver and other automation tools.
2. Execute automated test suites to validate software functionality, performance, and reliability across different platforms and environments.
3. Work closely with cross-functional teams to understand project requirements, identify test scenarios, and develop comprehensive test plans.
4. Collaborate with developers to ensure that test cases are integrated into the continuous integration/continuous deployment (CI/CD) pipeline.
5. Analyze test results and report defects in a clear and concise manner, providing detailed information to facilitate debugging and resolution.
6. Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives to provide QA input and feedback.
7. Continuously research and evaluate new testing tools, technologies, and methodologies to improve efficiency and effectiveness.
8. Contribute to the development and maintenance of QA documentation, including test cases, test scripts, and test reports.
Qualifications/Requirements:
Education:
- Bachelor's degree in Computer Science, Engineering, or related field.
Experience:
- 4 to 5 years of experience in automation testing, preferably in a software development environment.
- Experience with automation testing tools such as Selenium, Appium, or similar.
- Strong understanding of software testing methodologies, tools, and processes.
- Experience with cloud-based testing environments (e.g., AWS, Azure).
- ISTQB or similar certification in software testing.
Skills:
- Excellent analytical and problem-solving skills.
- Strong communication and collaboration skills.
· Excellent attention to detail and ability to work independently or as part of a team.
· Ability to multitask and prioritize tasks in a fast-paced environment.
How to Apply:
Kindly send your updated resume
Contact us:
Avalon Solutions Pvt. Ltd.
PSP - 11, Scheme 78, Vijay Nagar, Indore 452010, MP
www.AvalonSolution.com

Responsibilities:
- Software Development: Collaborate with cross-functional teams, including front-end developers, designers, and product managers, to design, develop, test, and maintain web applications using Ruby on Rails.
- Feature Development: Participate in the full software development lifecycle, from requirements gathering and technical design to implementation and deployment of new features and enhancements.
- Code Quality: Write clean, maintainable, and efficient code while following best practices and coding standards. Perform code reviews to ensure code quality across the team.
- Database Management: Work with relational databases (e. g., PostgreSQL) to design, optimize, and maintain database schemas and queries.
- Bug Fixing and Troubleshooting: Identify and resolve software defects and performance issues. Conduct debugging and troubleshooting as needed.
- Testing: Develop and execute unit tests, integration tests, and end-to-end tests to ensure the reliability and stability of the applications.
- API Integration: Integrate with third-party APIs and services as required for application functionality.
- Scalability: Contribute to the scalability of our applications to handle increased load and user traffic.
- Documentation: Maintain comprehensive documentation of code, processes, and systems to facilitate knowledge sharing and onboarding of new team members.
- Collaboration: Actively participate in Agile or Scrum development processes, attend sprint planning meetings, and provide status updates on tasks.
- Continuous Learning: Stay up-to-date with industry trends, best practices, and emerging technologies relevant to Ruby on Rails development.
Requirements:
- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).
- Proven experience as a Ruby on Rails developer, typically 3-8 years of relevant experience.
- Proficiency in Ruby, Rails, and associated libraries and frameworks.
- Strong understanding of front-end technologies, including HTML, CSS, and JavaScript.
- Experience with version control systems (e. g., Git) and collaboration tools (e. g., GitHub or GitLab).
- Knowledge of SQL and experience working with relational databases.
- Familiarity with RESTful APIs and integration of third-party services.
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork skills.
- Ability to work in an Agile/Scrum environment.
- Any additional certifications or experience with cloud services (e. g., AWS, Azure) would be a plus.
Responsibilities:
- Design and implement overall recruiting strategy
- Develop and update job descriptions and job specifications
- Source and recruit candidates by using appropriate Job Portal, Databases, social media
- Detailed Screening of candidates resumes and job
- Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule.
- Hands on experience with various selection processes (Telephonic interviewing, reference check )
- Foster long-term relationships with candidates and
- Review and understand technical job
- Advertising jobs on careers pages, job boards, and social media
- Responsible for end-to-end recruitment (interview, offer, negotiation and closed candidates for assigned requisitions)
- HR Documentation.
Key Competencies
- Ability to build strong relationships
- Self-confidence and self-starter
- Good knowledge and working experience of Microsoft Office
- Familiar with sourcing techniques
- Good written and verbal communication skills
Experience: 1 ~ 3 Years
Qualification:
- Any degree (UG /PG)
- Diploma / PG Diploma in Human resource Management
We are currently looking for an experienced 3D Artist / Visualiser/ Modeller to join us. You are ideally someone who has experience within the Architectural Visualisation industry, with a primary focus on creating high-quality still images. We are searching for an innovative thinker with a passion for art, architecture and photography, preferably with a relevant design qualification. The ability to read architectural drawings is essential, as is proficiency in 3ds Max, Adobe Photoshop and Corona.
As a close team, we have created a flexible and positive work environment, and it is essential that you fit into this culture. If you think this is you and are as committed to architectural visualization as we are, we would love to hear from you.
The minimum experience required is from 1 year (Freshers not applicable).
To be considered for the role please provide the below information.
1) Resume showing current & expected salary
2) Attached portfolio / active link in text format
Applications with the above complete details will only be considered.


Who we are:
FlexiLoans is a technology based Digital financing platform started with an endeavor to solve the problems that small businesses face in accessing Quick, Flexible and Adequate funds for growing their Businesses. Our vision is to give "Financial access at a click". Our talent pool has rockstars from diverse backgrounds - ex- Founders, investment bankers, e-commerce and payments with the passion to make a difference to the lives of 70 mn+ MSME businesses in India.
FlexiLoans.com is a pioneer in the ecosystem-based digital lending for small businesses in India. Till date, we have disbursed over 45,000+ loans worth over Rs. 1600 Crs+ to small sized businesses across 1,600+ cities without having a single branch! We are the leaders in using technology and risk models that focus on alternate / surrogate methods for scoring customers. Our origination is 100% digital with over 100 embedded partnerships like Amazon, Flipkart, Nykaa, Paisabazaar, etc. for providing credit access to MSME businesses.
Founded by CA/ISB alumni, FlexiLoans is funded by marquee bankers such as Sanjay Nayar (Chairman, KKR and Ex-CEO, Citibank South Asia), Gunit Chaddha (Ex-CEO, Deutsche Bank, Asia Pacific), Anil Jaggia (Ex-CIO, HDFC Bank), Vikram Sud (Ex-COO, Kotak Mahindra Bank), Narayan Seshadri (Ex-Managing Partner, KPMG), Gopal Srinivasan (Chairman, TVS Capital) and Siddharth Parekh (Co-Founder, Paragon Partners) to name a few.
Our product offerings and value proposition can be accessed on our website: https://www.flexiloans.com/
FLEXILOANS VALUES - COLLABORATION | AGILITY | INNOVATION | RESPECT | OWNERSHIP
Why join us?
A two times certified ‘Great Place to work’ workplace, at FlexiLoans you will be working with top tier talent from diverse backgrounds hungry to make a dent in the MSME universe. We believe in people owning what you do and providing support to folks for making decisions (sometimes even wrong decisions!) all the while learning and growing with the organization. FlexiLoans is your front row seat to the MSME Fintech revolution in India!
What you will work on:
- Develop User interfaces for Modern Rich Internet Applications with the latest Front End Technologies
- Perform product analysis and development tasks of an increasingly complex nature which may require extensive research and analysis.
- Writing tested and documented JavaScript, HTML and CSS
- Make design and technical decisions for AngularJS/React projects.
- Develop application code and unit test in the AngularJS/React, Rest Web Services and Java technologies for the Application Development Center.
- Ensuring high performance
The ideal candidate:
- Strong expertise with HTML, CSS, and writing cross-browser compatible code.
- Good understanding of AJAX and JavaScript Dom manipulation Techniques
- Experience with RESTful services
- Experience in JavaScript build tools like grunt or gulp
- Expert in any one of the modern JavaScript MV-VM/MVC frameworks (AngularJS/React, jQuery, NodeJS, Grunt JS)
- Familiar with testing frameworks (Ex. Jasmine)
- Test runner framework (Ex. Karma)
- Hand on and implements complex AngularJS applications, directives, controllers, services Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
Qualification and Experience:
- 3+ years’ Experience with Angular
- BS/BE/BTECH degree in Computer Science or Engineering

Job description:
- Selecting features, building and optimizing classifiers using machine learning techniques
- Mining data as and when required
- Enhancing data collection procedures to include information that is relevant for building analytic systems
- Processing, cleansing, and verifying the integrity of data used for analysis
- Doing ad-hoc analysis and presenting results in a clear manner
- Creating automated anomaly detection systems and constant tracking of its performance
- Efficient stakeholder management
Skills and Qualifications
- Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, etc.
- Good applied statistics skills, such as distributions, statistical testing, regression, etc.
- Experience with common data science toolkits.
- Great communication skills
- Experience with data visualisation tools
- Proficiency in using query languages such as SQL
- Good scripting and programming skills
- Data-oriented personality
- B.Tech, M.Tech, B.S., M.S., MBA
Requirement / Desired Skills
Data Scientist -- Data mining skills , SQL, Advanced ML Techniques, NLP (natural Language Processing)


Responsibilities:
- Design, develop, and maintain software applications.
- Go the extra mile to identify customer needs and pain-points.
- Relentless focus on delivering high quality, bug-free code.
- Help and mentor those around you to achieve the team and company goals.
- Closely work with the SRE and DevOps team to set up microservices infrastructure.
- Maintaining and auditing code/design quality as per set guidelines and standards in assigned projects.
- Testing of completed tasks in ongoing projects in the team before sending updates to reporting authority/client.
- Participate in application design, code reviews and documentation.
Requirements:
- Experience in agile development process.
- Excellent knowledge of HTML5, CSS3.
- Excellent knowledge of JavaScript.
- Experience with cross-browser, cross-platform and design constraints on the web
- Good understanding and experience of working on Vue.js/React.js.
- Prior experience building REST APIs
- Hands-on experience with Node.js/Golang/Java + Redis + Elasticsearch.
- Experience with AWS/GCP is a plus
- Knowledge of version control systems like GIT.
- Experience in developing automated unit and functional tests
- 3 - 6 years of experience with a Bachelor's in Computer Science or related field

About Mobiquity
Founded in 2011, Mobiquity provides end-to-end omnichannel digital consulting services to trusted B2B and B2C brands (HealthCare, Banking, IoT, Big Data, and cutting edge Web & Mobile Applications). With over 750 employees spread across the USA, Europe, and India, 40 different nationalities combined; we create compelling digital experiences to help our clients create the best human-centric products. Our expertise includes Strategy, Design, Product Engineering, Analytics, and Cloud Services. Each day, 50 million users interact with our solutions.
Our teams are inspired by technology but it doesn’t rule them. We love to learn, we are curious by nature and committed to making a mark. Working at Mobiquity means that sometimes you’ll be working outside your comfort zone, and you’ll work with smart people, possibly some that are even smarter than you. We value people that judge their success by the success of the team and the happiness of customers.
We’re also proud to be an Amazon Web Services (AWS) Premier Consulting Partner.
Your responsibilities:
- You will be working together with fellow junior and senior Frontend developers, helping to improve the group's skill level and exchanging new ideas.
- On a daily basis, you write JavaScript/Typescript/ES6/Angular/React and HTML5, CSS3 (SASS/LESS/Stylus)
- Closely collaborate with designers and the rest of the technical team (Backend, DevOps, QA) to make sure we’re all aligned.
- You will manage projects with open-source JavaScript and TypeScript libraries and frameworks (we're big on React and Angular), and explore new technologies (GraphQL, AppSync, Apollo).
- Code reviews are, of course, a part of your responsibilities as well as providing high-quality work.
What it takes to excel in this role
- Strong core JavaScript and TypeScript
- 5+ years of JavaScript development experience
- Minimum of 2 years of experience with either, Angular 5+ or React
- Experience with Webpack/Grunt/Gulp or other automated build tools
- Experience with Jasmine/Jest or other JavaScript testing frameworks and tools• Strong Experience with HTML, CSS, SASS/LESS/Stylus
- Experience with JSON, REST, Web Services
- Experience with working in an Agile environment
- Good communication(in English) and consultancy skills
- Affinity for working in a flexible, diverse and fast growing environment
- Proactive mindset focused on teamwork and continuous improvement - we want to grow together with you
Bonus
- Experience with AWS
- Experience with React Native
- Experience with GraphQL, PWA, NodeJS
- Experience in a Fullstack position or in a lead position• Experience working in a consultancy company

