
Main Responsibilities:
• Logging all relevant incident/service request details, allocating categorization and prioritization codes.
• Providing first-line investigation and diagnosis using approved tools, systems and procedures.
• Resolving/fulfilling incidents/service requests that are in scope.
• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
• Keeping customers informed of progress.
• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
• Ensure the Configuration Management System (CMS) is maintained/updated.
• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.
• Ensure communication at all times is clear, concise, meaningful, professional and efficient.
• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.
• Identify need for Problem Management for reoccurring Incidents/Events.
• Understanding of and familiarity with Customers’ services and solutions.
• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
• Actively participate as required in meetings (customer, 3rd party, internal).
• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.
• Act as delegate for Senior staff.
• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff.
Experience
• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).
• 12+ x months in a process driven organization (must).
• Experience working in a multi-cultural/international environment (desirable).
• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Similar jobs
We are looking for a dynamic and results-driven Area Sales Executive/Manager to join our team. The role involves promoting and selling medical devices in the assigned region. This is a full-time position with some flexibility for remote work. The selected candidate will be responsible for developing and executing sales strategies to drive revenue growth and expand market share.
Key Responsibilities:
• Drive sales growth for microscopes within the assigned region.
• Identify and explore new business opportunities in Pathology Labs, Diagnostic Centers, Hospitals, Medical Colleges, Universities, Agricultural Labs, FSL, and Industrial sectors.
• Approach and promote our products to both government and private sector institutions.
• Arrange and attend appointments with doctors, either through pre-scheduled meetings or regular outreach.
• Provide product demonstrations, training, and technical support to customers.
• Achieve monthly, quarterly, and yearly sales targets for volume growth and productivity.
• Implement sales and marketing strategies as assigned by the Regional Sales Manager (RSM) or National Sales Manager (NSM).
• Ensure daily reporting and provide feedback on customer interactions.
• Manage area sales, collect outstanding payments, address customer complaints, and conduct visits to hospitals and doctors.
• Analyze regional market potential, track sales performance, and maintain strong customer relationships.
• Engage with customers daily, weekly, or monthly as required.
• Learn product functionalities and effectively troubleshoot issues.
• Prepare and submit weekly reports to management.
• Complete task assigned by the reporting manager
Qualifications & Skills Required:
• Bachelor’s or Master’s degree in any relevant field.
• 1.5 to 3 years of experience in sales or business development, preferably in medical devices, microscopes, scientific instruments, or laboratory products.
• Strong sales acumen with high energy levels.
Job Description – AI Developer
Job Description
We are seeking a forward-thinking AI Developer with expertise in Generative AI, Machine Learning, Data Science, and Advanced Analytics. In this role, you will design, optimize, and deploy scalable AI solutions that power automation, personalization, and decision intelligence. You will closely collaborate with data engineers, product leaders, and business stakeholders to develop production-grade AI systems aligned with the latest enterprise AI trends such as LLM, prompt engineering, multimodal AI, and trustworthy/ethical AI practices.
This is a unique opportunity to work at the forefront of AI innovation, shaping high-impact solutions that address real-world challenges across industries.
Key Responsibilities
- Design and deploy advanced Generative AI models including LLMs, diffusion models, and multimodal architectures.
- Develop and fine-tune ML/DL solutions for NLP, computer vision, time-series forecasting, and predictive analytics.
- Implement RAG pipelines, embeddings-based search, and knowledge graph integrations to enhance context-aware AI applications.
- Stay ahead of AI research, industry trends, and tools (multi-agent systems, federated learning, privacy-preserving ML).
What we are looking for
- Strong programming background in Python (primary), R & Familiar with Object Oriented Programming Language.
- Proficiency in any of the framework PyTorch, TensorFlow, SAS, ChemBerta.
- Expertise in Machine Learning & Deep Learning.
- Strong grounding in mathematics & applied statistics (linear algebra, probability, optimization).
Qualifications
- Bachelor’s, Master’s, in Computer Science, Artificial Intelligence, Data Science, or related fields. We also welcome PhD scholars.
- 0–6 years of proven experience into AI development, optimization, and production deployment.
Preferred / Nice to Have
- Someone who is passionate about GEN AI is ideal candidate & did Research contributions or open-source AI project contributions.
- Exposure to multimodal AI, agent-based systems, or reinforcement learning.
- Knowledge of AI safety, interpretability frameworks, and responsible AI practices.
Roles and Responsibilities
1.
Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.
2.
Ideate, design, and implement program that focused on post-training support for mental health first-aiders.
3.
Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).
4.
Oversee and facilitate MHFAI instructors for training and upskilling.
5.
Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.
6.
Draft and initiate scientific research, and create tools required at workplace to measure mental health.
7.
Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.
8.
Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.
9.
Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.
10.
Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.
11.
Provide support in other operational functions of MHFA as needed.
Requirements:
•
3-15 years in clinical work and / or mental health training
•
Qualification: Msc. Counselling Psychology
Msc. Applied Psychology (any specialization, preferably HR Specialization )
•
Experience in Clinical Practice / Research
•
Exposure to mental health training and created content or training on Mental Health for Adult
•
Experience of having previously worked in organized group is desirable
We are looking for a highly skilled computer programmer who is comfortable with both front and backend programming. Full stack developers are responsible for developing and designing frontend web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.
Fullstack developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.
Full Stack web developer responsibilities:
Developing frontend website architecture.
Designing user interactions on web pages.
Developing back-end website applications.
Creating servers and databases for functionality.
Ensuring cross-platform optimization for mobile phones.
Ensuring responsiveness of applications.
Working alongside graphic designers for web design features.
Seeing through a project from conception to finished product.
Designing and developing APIs.
Staying abreast of developments in web applications and programming languages.
You need to write scalable Python code for developing and implementing robust applications. You would indulge your dedication and passion to build server-side logic ensuring low-latency and high end performance. You should have sound knowledge of Python frameworks such as Django and Flask.
YOUR ‘OKR’ SUMMARY
OKR means Objective and Key Results.
As a Software Engineer at Coredge, you will help develop our next-generation cloud native core solution along with the product and the open-source community to build the Coredge.io vision.
What you will do?
- System engineering and implementation in Python and Golang.
- Working on performance issues using creative experiments and internally developed product features.
- Research, propose, and integrate relevant open-source projects based on product objectives.
- Write organized, efficient, and well documented Python/Golang code as an example for junior engineers.
- Participation in all levels of product definition, design, implementation, testing, and deployment.
- Must include the ability to discuss abstract system architectures from ideas through implementation and
creatively apply domain experience to solve technical challenges.
- Mentoring software engineers, fostering an environment of trust and accountability.
What you will need?
A strong sense of ownership, urgency, and drive. As an integral part of the development team, you will need the
following skills to succeed.
- Strong Python skills to develop framework(s).
- Hands-on to design & develop re-usable framework components.
- Hands-On experience on developing framework, designing re-usable framework components.
- Experience in engineering practices such as code refactoring, design patterns, design driven development, Continuous Integration, building highly scalable applications, application security and functional programming.
Additional Skills:
- Knowledge of Cloud native would be an advantage.
- Understanding of Kubernetes from Architecture side and also understand the Standard API.
- Code contributed to CNCF or similar community will be plus.
- Performance benchmarking of K8’s or any cloud will be added advantage
This person MUST have:
- BE Computer Science, MCA or equivalent
- Cloud app development experience
- Strong Django and ReactJS experience
- Advanced knowledge of Python and relational databases
- Understanding of APIs, pagination, searching, sorting
- Experience with building, modifying and extending API endpoints (REST or
GraphQL) for data retrieval and persistence.
- Creating high performance UI etc.
- Experience with SQL and NOSQL databases
- Experience with the full software development life cycle, including requirements
collection, design, implementation, testing, and operational support.
- Experience with scrum or other agile software development methodology.
- Excellent verbal and written communication, teamwork, decision making and
influencing skills.
Experience:
- Min 3 year experience
- Not more than 15 year experience.
- Startup experience is a must.
Location
- Remotely, anywhere in India
Timings:
- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically clients are in California PST Timezone.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
- Meeting assigned sales targets
- Management and resolve customer complaints
- Sell insurance/credit cards or loan and handle calls.
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Complete call logs and reports and other duties as assigned
- Accomplishes sales and organization mission by completing related results as needed.











