Main Responsibilities:
• Logging all relevant incident/service request details, allocating categorization and prioritization codes.
• Providing first-line investigation and diagnosis using approved tools, systems and procedures.
• Resolving/fulfilling incidents/service requests that are in scope.
• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
• Keeping customers informed of progress.
• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
• Ensure the Configuration Management System (CMS) is maintained/updated.
• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.
• Ensure communication at all times is clear, concise, meaningful, professional and efficient.
• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.
• Identify need for Problem Management for reoccurring Incidents/Events.
• Understanding of and familiarity with Customers’ services and solutions.
• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
• Actively participate as required in meetings (customer, 3rd party, internal).
• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.
• Act as delegate for Senior staff.
• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff.
Experience
• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).
• 12+ x months in a process driven organization (must).
• Experience working in a multi-cultural/international environment (desirable).
• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).
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Summer Internships 2021-Computer science/ECE- At Knowx Innovations Pvt Ltd.,
Internship opportunities-IOT, DATA Science, Embedded system design, Full-stack development, WEB development, Python Programming.Artificial intelligence and ML
At Knowx Innovations Pvt Ltd, A software and hardware design solution company, we believe that building core technical skills for young minds has great potential to solve problems and create opportunities for the world. Our summer internship offerings have great potential to build employability skills among budding engineers and entrepreneurs. internship programs are a doorway to their career journey. Our interns work on real-time projects to solve real-world problems while being closely mentored and coached by experienced employees. So that at the end of internship tenure, each intern will be optimistic to take up any challenges in their careers.
Internships for students are the perfect way to explore the path of success for future. Internship for engineering students of CSE,ECE,EEE,ISE provides an opportunity to students to explore their potential career options. Our holistic approach will transform the students to be industry-ready, be it interpersonal communication, project/product presentations, process and implementation, teamwork and corporate culture.
We are hiring for Fronend Developer for our Noida office (Sector 58) If interested please share your resume.
Position - React Front-end Developer
Employment Type – Full-time
Job Timing: US timings
Experience – 4+ years
Notice Period - Immediate - 15 days
Location – Noida (Sector 58)
Job description
We are looking for a Front-end Developer with strong knowledge in ReactJS to produce scalable web app solutions. You'll be part of a cross-functional team that's responsible for the full software development life cycle, from conception to deployment.
Responsibilities:
- Work with development teams and UI/UX designer to ideate software solutions
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
Requirements:
- Proven experience as a Front-end Developer.
- Experience developing desktop and mobile applications
- Familiarity with common stacks
- Good exp in multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
- Familiarity with multiple back-end languages (e.g. Python) and JavaScript frameworks
- Familiarity with databases (e.g. Firebase, MongoDB), web servers (e.g. Nginx)
- Excellent communication and teamwork skills
- Great attention to detail
- Organizational skills
Education: Degree in Computer Science, Statistics or a relevant field
Responsibilities •Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought. •Manage all financial matters regarding the account, including deliverables within budgets and revenue targets. Ensure all matters related to collections are conducted in a timely manner. •Maximize revenue potential for the organization through the client partnership. Grow the services and offerings that the organization provides to the client •Using the organization resources and other sources, bring further elements to the loyalty program that would help the client fulfill its objectives •Liaise directly with the client, including when required with the senior management •Convey progress on the account including presenting to the client periodically on achievements and growth. •Build case studies that can be used both with the client and within the organisation to demonstrate the effects of loyalty and working with the organization
2) Ensure content remains recognizable, up to date and exciting to readers.
What you will do:
- Designing, implementing and improving company quality standards and analyzing data in order to find areas for growth and improvements
- Training, motivating and correcting employees to ensure that standards are met and preparing reports to track the progress
- Formulating strategies to increase productivity
- Testing and sampling products (Raw, Semi Finished and Finished Products), ensuring they meet set standards and specifications
- Conforming all products are properly labeled before output
- Investigating customers' complaints and ensuring safety procedures and processes
- Establishing strategies to improve efficiency and profitability in the organizations and monitoring all operations that affect quality and keeping all record related to quality and food safety, statistical reviews and relevant documents
- Communicating with external vendors and quality officers during onsite inspections
Desired Candidate Profile
What you need to have:- BSc. or MSc. or B. Tech (Chemistry/ DT / FT/ Micro /BT)
- Experience in Food Safety Process, audits, corrective actions
- Good at reporting corrective actions taken at management review meetings
- Knowledge in creating a flow diagram for each product and process covered by Food Safety Management System
- Experience in reviewing all rejections by food inspector/quality officers and in submissions of reports
- Willingness to work 6 days as one rotational off either on Monday or Sunday
- Lead Auditor Training Certificate or work experience as FSTL or Food Safety Team Member
What you will do:
● Managing the performance and career development of a team of 20+ full stack engineers along with junior managers, and owning end to end products of an org business line that require design, architecture, and reviews.
● Participating with senior management in developing a long-term technology roadmap.
● Being a role model and professional coach for engineers with a strong bias for action and focus on craftsmanship.
● Working with peers across teams to support and leverage a shared technical stack.
● Managing teams to scale distributed applications, making architectural trade-offs applying synchronous and asynchronous design patterns, reviewing code, and delivering with speed and quality.
● Developing multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24x7.
● Producing high-quality software that is unit tested, code reviewed and checked in regularly for continuous integration
● Being a strong proponent of setting up right processes that make engineering deliverables more efficient and resilient.
● Leading and participating with your peers in raising the hiring bar for the overall engineering team
● Understanding the product and project management space with Agile methodologies.
What you need to have:
● B tech, BE in computer science or equivalent experience
● 10+ years of programming experience in architecture, performance, scale
● 4+ years of engineering management
● Experience across the product development SDLC
● Exposure working in any Cloud Platform, i.e. Azure, AWS or GCP.
● Understanding of Microservices based architecture
● Excellent communication skills,
● Strong decision-making skills, metric-driven operations, and the ability to motivate and maximize productivity in a fast-paced environment
What You Will Do:
- Your primary focus will be to implement responsive & high-quality UI and reusable code for CoinSwitch platform, with a particular focus on performance.
- You will help translate requirements and mockups into fully functioning features using frontend technologies.
- You will ensure the technical feasibility of UI/UX designs while maintaining high quality standards.
- You will collaborate timely with designers, product managers and own the front-end layer.
- You will constantly look for optimizing applications to handle high scale.
- You will keep yourself updated with the latest web technologies coming up in the market and suggest ways to implement it in our system.
What You Should Have:
- You should have 5+ years of extensive experience in Javascript.
- You should have 3+ years of experience in ReactNative based Android and IOS apps.
- You have experience writing clean, modular, object- oriented and optimized scripts.
- You are aware of Javascript design patterns and can architect a fairly complex UI.
- You have experience building a product using a mainstream library or framework (ReactNative ecosystem preferred).
- You keep pace with the ever-changing specs of cutting edge front-end technologies.
Good to Have:
- Prior experience working with fin-tech companies
Position Description
Flexiple's infrastructure is heavily powered by Ruby on Rails, and we're keen to onboard smart Ruby developers with some experience on JavaScript to help us build amazing web apps!
You'll be part of Flexiple's core engineering team and get a chance to work on multiple Ruby/JS apps, that are built for performance & scale. A typical day of engineering work at Flexiple would involve backend ruby work and getting your hands dirty in the frontend.
Our apps are built for internal & external users, and a few of them get 1 million+ monthly hits! We'd love for you to help us build performant systems that function at such scale.
We don't make compromises in design or code and all our apps are robust, fast and well-tested. However, we also focus equally on speed of development, which is typical of the startup dev culture. So you'll see the best of both worlds at Flexiple!
This is a fully remote position that can be done from anywhere. The CTC can be increased based on the experience of the individual (up to 20 lpa).
If you're backend Ruby developer, who also loves to tinker on the frontend, then this is the right opportunity for you.
Your Responsibilities:
- Build & deploy robust, well-tested products/features that are used by millions of users.
- Write crisp, clean & efficient Ruby and JavaScipt code, with equal focus on being easy to maintain and debug.
- Write clean & elegant CSS to bring static wireframes/mockups to life.
- Communicate effectively, contribute to improving the dev processes and brainstorm ideas.
- Share feedback with others, mentor your teammates and grow as a part of the team.
- Stay up-to-date with the latest technologies.
First week:
- Join the team, understand Flexiple's practices & processes.
- Set up your local dev environment
- Get familiar with our tech stack & products.
- Create your first pull request.
First month:
- Get acquainted with the different products and their business domain.
- Contribute actively to the development of one or more products.
- Develop a deeper understanding of Flexiple's product suite, technology and processes.
First six months:
- Contribute actively to product planning, software development, testing and maintenance.
- Suggest and implement improvements to our dev processes and codebase.
- Lead tech initiatives for Flexiple's products.
Who are you:
- 1+ years of software development experience
- Past experience with Ruby on Rails and HTML/CSS/JavaScript
- Developed at least 2-4 production-quality web apps (at work or personal projects; can be any technology/ stack)
- Excellent grasp over algorithms and data structures
- Ability to learn and master new technologies quickly
- Passionate about building robust web/ mobile/ desktop apps and stay updated with the latest technologies/ frameworks
- Outstanding written and communication skills
Compensation and Benefits:
- A fully remote (work from anywhere) role
- Receive a more-than-competitive salary plus benefits
- A flat and transparent culture
- Support for setting up home office
- Enjoy a culture with opportunities for growth and learning
Who you'll work with:
You will be directly working with Hrishikesh, co-founder at Flexiple. More about him can be found on his https://www.linkedin.com/in/hrishikeshpardeshi/">LinkedIn and https://twitter.com/hrishiptweets">Twitter profiles.