Main Responsibilities:
• Logging all relevant incident/service request details, allocating categorization and prioritization codes.
• Providing first-line investigation and diagnosis using approved tools, systems and procedures.
• Resolving/fulfilling incidents/service requests that are in scope.
• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
• Keeping customers informed of progress.
• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
• Ensure the Configuration Management System (CMS) is maintained/updated.
• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.
• Ensure communication at all times is clear, concise, meaningful, professional and efficient.
• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.
• Identify need for Problem Management for reoccurring Incidents/Events.
• Understanding of and familiarity with Customers’ services and solutions.
• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
• Actively participate as required in meetings (customer, 3rd party, internal).
• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.
• Act as delegate for Senior staff.
• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff.
Experience
• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).
• 12+ x months in a process driven organization (must).
• Experience working in a multi-cultural/international environment (desirable).
• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).
Subodh Popalwar
Software Engineer, Memorres
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Job Title: Network Engineer
Job Summary:
The Network Engineer will design, implement, and manage various network solutions to ensure the smooth operation, security, and efficiency of the organization's IT infrastructure. This role requires a deep understanding of network architecture, protocols, and security.
Key Responsibilities:
- Network Design and Implementation:
- Design and deploy functional networks (LAN, WAN, WLAN, VLAN, VPN).
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
Network Maintenance and Monitoring:
- Monitor network performance and ensure system availability and reliability.
- Use tools to monitor network performance, troubleshoot network issues, and optimize network performance.
Security Management:
- Implement and manage network security measures (e.g., firewalls, intrusion detection systems).
- Regularly update network security measures to protect against vulnerabilities and cyber threats.
Technical Support:
- Provide technical support to users and resolve network issues.
- Liaise with vendors and other IT personnel for problem resolution.
Documentation and Reporting:
- Maintain comprehensive documentation of the network configurations, including network diagrams and operational procedures.
- Prepare and maintain network reports and logs.
Network Upgrades and Scalability:
- Plan and execute network upgrades and expansions to support the organization's growth.
- Evaluate new network technologies and make recommendations for enhancements.
Compliance and Standards:
- Ensure network configurations comply with industry standards and best practices.
- Adhere to regulatory requirements related to network management.
Required Skills and Qualifications:
- BE / Bachelor’s degree in computer science, Information Technology, or a related field.
- Professional certification (e.g., CCNA, CCNP, CompTIA Network+) preferred.
- Proven experience as a Network Engineer or Network Administrator.
- In-depth knowledge of network protocols (e.g., IP, BGP, OSPF, EIGRP, HSRP).
- Hands-on experience with network hardware (e.g., Cisco, Juniper, HP, Fortinet Switch).
- Proficient in network monitoring and troubleshooting tools (e.g., SolarWinds, Wireshark, Nagios).
- Strong understanding of network security principles and best practices.
- Excellent analytical and problem-solving skills.
- Strong communication and teamwork abilities.
Preferred Skills:
- Experience with virtualization technologies (e.g., VMware, Hyper-V networking ).
- Familiarity with cloud networking (e.g., AWS, Azure).
- Experience with SDN (Software-Defined Networking) and NFV (Network Functions Virtualization).
Working Conditions:
- 5 days in Office- Wissen Technology, Cessna Business Park, Kadubeesanahalli, Bellandur, Bangalore- 560103
- May require on-call duties or after-hours work to address network issues or perform upgrades.
- Work may involve lifting and installing networking equipment.
Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk0szpm?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk0szpm?source=
LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the customers. Using automated delivery automation and dispatch for increased efficiency, route optimization to avoid local traffic hassles, live tracking of resources for operative responsiveness, and delivery validation for complete transparency, LogiNext helps companies process same-day and even two-hour deliveries.
LogiNext has more than 200 enterprise clients including many satisfied retail and e-commerce players in North America, Middle-East, South and Southeast Asia. It has also been heralded by multiple platforms as being one of the fastest growing SaaS companies in the world.
The true growth hackers, who paved the way for this success are the people working exceptionally hard and adding value to our organization. Our brand ambassadors - that's how we address our people, bring unique values, discipline, and problem-solving skills to nurture the innovative and entrepreneurial work culture at LogiNext. Passion, versatility, expertise and a hunger for success is the Mantra chanted by every Logi-Nexter!
About the Role:
LogiNext is looking for an experienced and dedicated client operations professional to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying platform value to our clients while supporting enterprise implementations. With a deep understanding of enterprise SaaS platform, you will offer solutions where LogiNext products can be put to best use helping clients achieve visionary objectives.
You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the technology operations throughout the client’s journey with LogiNext and deliver ideas and solutions to clients to enhance their customer’s experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.
Responsibilities
Ensuring smooth implementation, execution of projects and immediate support to users of product Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product Maintaining the data sanctity on CRM and keeping all the stakeholders updated Single-handed responsibility of NPS, product adoption, change management and certification of users Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently
Requirements
Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field 0-2 years of experience in client operations with working knowledge of enterprise SaaS products Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards Hands on experience with MS Office (especially PowerPoint, Word and Excel) Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus Willingness to travel around 100% of the time within the city and between cities Team
Job Description:
1. Install, configure, and troubleshoot desktop hardware, software, and peripherals for
end-users.
2. Respond to support tickets and service requests in a timely and efficient manner, providing
effective solutions.
3. Diagnose and resolve hardware and software issues related to desktops, laptops, printers,
and other peripherals.
4. Collaborate with other IT teams to ensure seamless integration of desktop systems with
the overall IT infrastructure.
5. Maintain inventory records of desktop equipment and ensure timely procurement of new
hardware and software.
6. Perform regular maintenance and updates on desktop systems to ensure optimal
performance and security.
7. Assist in the implementation of IT policies and security measures to safeguard desktop
systems and data.
8. Provide end-user training on hardware and software usage to enhance their productivity
and technical skills.
9. Document technical procedures, troubleshooting steps, and knowledge base articles for
future reference.
10.Stay informed about the latest trends and advancements in desktop technologies to
improve support services.
Requirements:
1. Proven experience as a Desktop Engineer or in a similar technical support role.
2. Strong knowledge of desktop operating systems (Windows and macOS) and standard
software applications.
3. Proficiency in hardware troubleshooting and problem-solving for desktop-related issues.
4. Familiarity with network connectivity and basic understanding of IT infrastructure
components.
5. Excellent communication and interpersonal skills to interact with end-users in a friendly
and in a professional manner.
6. Ability to work independently and handle multiple tasks simultaneously.
7. A proactive and customer-focused approach to delivering high-quality support services.
Qualifications: BCA/MCA, B.E/M.E, B.Sc/M.Sc (IT)
Roles & Responsibilities:
- To Look after Troubleshooting, Desktop, Laptop and workstation.
- To Handle Troubleshooting, LAN & WAN Networks.
- Handling of Microsoft Office Suite.
- Client-server, Peer-to-Peer logical networking with Windows 7 & 10 related work.
- IT Infrastructure Components. (Servers, Networking Products, Firewalls, Exchange)
- Configuration/Maintenance of Domain, Web Server & Firewall, and Anti-Virus Server.
- Configuration/Maintenance of CCTV, Access Control System.
The OYO Story
OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, Europe, and SEA.OYO operates a unique business model that helps its patrons transform fragmented, unbranded and underutilized hospitality assets into branded, digitally-enabled storefronts with higher revenue generation potential and provides its Customers with access to a broad range of high-quality storefronts at compelling price points.What are we looking for:
- Expert in AS400 development
- Expert programming in all forms of RPG (rpgle, free format, SQL etc.)
- Knowledge of Web services, job-queues
- Troubleshooting, debugging and resolving existing problems
- Analyze, create, develop and maintain RPG applications. New development must be modular with microservices in mind.
What will you get
Chance to play a pivotal role in designing and building next gen hospitality tech platform
Top tier scale from day 1 - related battle scars / glory
Chance to work with world class talent (Ex Amazon, Apple, Walmart, Swiggy etc)
|
Overall 5+ years of experience required in Finacle Development/Support |
- BE Computer Science, MCA or equivalent
- Cloud app development experience
- Strong Troubleshooting/Debugging experience
- Expert in RabbitMQ internals
- Experience with SQL and NOSQL databases
- Strong communication skills
Experience:
- Min 5 year experience
- Not more than 15 year experience.
- Startup experience is a must.
Location
● Remotely, anywhere in India
1
Timings:
- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically
clients are in California PST Timezone.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12
PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other
incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here
because you love the company. We have only a 15 days notice period.
We are looking for a visionary Senior Network Engineer manager to join and run an engineering team .You will be working at the forefront of the world's financial markets, building connectivity across the globe, and integrating some of the most complex networks in the financial services industry. Automation should be second nature for our ideal candidate.
Additional duties include:
- Design, implement and operate trading network. Whether it is investigating a new, innovative products, refreshing one of our low latency trading systems or troubleshooting with a 3rd party, you'll thrive on being impactful within a fast-moving, varied environment.
- Transforming our way of working with automation and scale. We know the network industry is changing, and this is your chance to make that change, collaborating with software engineers with proven track records of solving complex problems through automation and software.
- Required skills:
- 3-10 years of experience in network engineering
- Expert in routing and switching – BGP/OSPF/Multicast
- Deep understanding of TCP/IP and the OSI model
- Excellent communication and writing skills, and ability to communicate effectively to senior management
- Humility
- A love of technology in general
- Highly desired skills:
- CCIE Certified or Studing for CCIE.
- Comfortable working with various Linux utilities and different OS
- Network security, including firewalls Fortinet/Palo Alto/CheckPoint
- A bachelor's degree, preferably in IT, Computer Science or other related discipline
- Required skills:
Javascript
PythonCertified Ethical Hacker Requirements:
- Bachelor’s degree in Information Technology or Computer Science.
- CEH Certification.
- Proven work experience of at least 2-5 years as a Certified Ethical Hacker.
- Effective Programming Skills required but not limited to HTML, JavaScript, Python, PHP, SQL etc.
- Advanced knowledge of networking systems and security software.
- In-depth knowledge of parameter manipulation, session hijacking, and cross-site scripting.
- Technical knowledge of routers, firewalls, and server systems.
- Good written and verbal communication skills.
- Good troubleshooting skills.
- Ability to see big-picture system flaws.
- B.Tech/B.E.(IT/Computers), B.Sc( Computers), MSc (IT), BCA (Computer) or any equivalent graduation or post-graduation
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Software Engineer, Memorres