
Main Responsibilities:
• Logging all relevant incident/service request details, allocating categorization and prioritization codes.
• Providing first-line investigation and diagnosis using approved tools, systems and procedures.
• Resolving/fulfilling incidents/service requests that are in scope.
• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
• Keeping customers informed of progress.
• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
• Ensure the Configuration Management System (CMS) is maintained/updated.
• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.
• Ensure communication at all times is clear, concise, meaningful, professional and efficient.
• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.
• Identify need for Problem Management for reoccurring Incidents/Events.
• Understanding of and familiarity with Customers’ services and solutions.
• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
• Actively participate as required in meetings (customer, 3rd party, internal).
• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.
• Act as delegate for Senior staff.
• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff.
Experience
• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).
• 12+ x months in a process driven organization (must).
• Experience working in a multi-cultural/international environment (desirable).
• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

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position Summary
§ Title: UI Developer
§ Location: Bangalore
§ Type: Full Time
§ Qualifications: Bachelor’s/Master’s degree in computer science/Information Science
§ Experience: 4to 7 years
Development skills
§ Top-notch programming skills and in-depth knowledge of modern HTML/CSS, JavaScript
§ Hands-on experience in React JS, ECMAScript (ES5,ES6/above)
§ Experience in Unit and E2E test automation (preferably Jest &Cypress)
§ Knowledge of web components and different component patterns
§ Experience using a state management library (Redux, Context API)
§ A solid understanding of how web applications work including security, session management, performance, and best development practices
§ Adequate knowledge of Object-Oriented Programming and web application development
Methodologies
§ Git, Jenkins
§ Test driven development
Good to have
§ Very good at programming and debugging for cross- browser compatibility and accessibility code
§ Unit testing experience on tools such as chai, mocha, jasmine
§ Reusable components development that can be used across web/ mobile applications.
§ Build tools such as webpack, grunt, gulp, babel
Other skills
§ Collaborate with business partners to gather requirements, implement new functionality, and drive continuous improvements
§ Excellent written, communication & presentation skills
§ Strong analytical skills and enjoys solving complex technical problems.
§ Participate in all phases of software life cycle including architecture, technical design, implement, test, and launch
§ You enjoy wearing multiple hats and roles, and titles are not important to you.
§ You enjoy doing it right first time and utilize tools & techniques to constantly excel in what you work to deliver it on time.
§ You are comfortable working under strict confidentiality agreements and often behind the-scenes.
§ You are self-organized and manage time and resources well.
§ Work independently and as part of a team
§ You are constantly growing your own knowledge, and helping to grow the knowledge of others
VMultiply solutions

Job Title: Lead I - Product Implementation (Configuration - Healthcare Domain)
Location: Chennai
Experience: 3 – 12 Years
Mode: Hybrid (3 days office, 2 days WFH)
Role Overview
As a Configuration Lead – Product Implementation (Healthcare Domain), you will lead end-to-end product implementation projects, ensuring on-time, quality delivery while mentoring the implementation team. You will act as the bridge between clients, product teams, and engineering to drive customer success and continuous improvement.
Key Responsibilities
Lead and execute healthcare product implementation plans ensuring timely, high-quality delivery.
Mentor and guide a team of Configuration Analysts and Implementation Engineers.
Identify and resolve risks, dependencies, and technical challenges.
Build and enhance reusable tools, templates, and implementation assets.
Estimate efforts, define timelines, and maintain SLA compliance.
Conduct client demos, manage escalations, and ensure satisfaction.
Collaborate across configuration, integration, conversion, and testing functions.
Maintain documentation, reports, and gold environments for all configurations.
Mandatory Skills
Healthcare Domain Expertise: Deep understanding of claims, clinical operations, and payor systems.
Product Implementation Leadership: Proven track record in enterprise product/configuration delivery.
Configuration Management: Experience configuring core admin systems for healthcare platforms.
Agile Delivery: Experience in sprint planning, execution, and backlog management.
Technical Knowledge:
DevOps, CI/CD, and deployment processes.
Familiarity with AWS, Azure, or GCP.
Containerization (Docker, Kubernetes).
Team Leadership: Strong mentoring and guidance experience.
Communication: Strong verbal and written client-facing communication skills.
Quality & Compliance: Adherence to best practices and automation tools.
Preferred Skills
Hands-on experience with HealthRules Payor (HRP) or similar platforms.
Knowledge of Benefit, Pricing, and Provider Configuration.
Experience in configuration promotion through multiple environments.
Exposure to integration and conversion workflows in healthcare systems.
Prior consulting or client-facing implementation background.
Behavioral Attributes
Strong analytical and problem-solving mindset.
High ownership and accountability.
Effective time management and cross-functional collaboration.
Structured yet creative approach to solution delivery.
Prospecting and Lead Generation US market - SaaS products
Farming, Cold reachout, existing relationships, partnerships
Product demo, proposal drafting, negotiation, contracts
CRM (ZOHO) mgmnt
Exceed monthly, quarterly, annual targets
- Object-oriented JavaScript,
- jQuery,
- ES6,
- React JS (Versions 16.8 & below),
- Redux (Action Type, Action Creator & Reducers),
- Middleware(Redux-Thunk, Redux-Saga),
- React Hooks,
- Axios & Fetch library,
- Managing States & Props efficiently,
- React Forms,
- Validation (Schema & Non-Schema using any third-party library or custom),
- the candidate should be aware of the production build process,
- HTML5,
- knowledge of CSS,
- Rest API integration knowledge,
- Authentication(Token Based) & Authorization with Routes
- Building, Designing, Testing, and Deploying web apps.
- Thoroughly explore & understand the under-hood of products in the market, strengths & fault-lines of each.
- Drive from Conceptualisation to Deployment of analytics suite of products that are robust and can stand the test of time when our data size is multiplying month-on-month.
- Work closely with designers & product managers to build things that are normally regarded as holy grails in browser-based analytics applications.
- Actively participate in design and code reviews to build robust applications and prototypes.
- Interacting with team members, and customers to continuously look for better innovations for all teams across Trade Brains
- Own the development, testing, and maintenance of native SDKs and Unity on different mobile platforms, their respective OS versions, and devices.
- Partner with [redacted] to design and test new features and products.
- You have the desire to learn new things, try new technology, and seek opportunities to grow and mentor.
- Provide thought leadership in mobile engineering and bring your passion for technology to motivate and inspire on a day to day basis.
- Provide detailed estimates of work and ensure timely delivery of features.
- Produce and ensure delivery of quality, readable, and well-tested code.
- Rely on judgment and experience to plan and accomplish goals in a timely manner.
- Own the elements required to deliver features and results to internal stakeholders.

Hello,
Greetings for the day !!!
We are hiring "Technical Support L3 - Exchange Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!
Position: Technical Support L3 - Exchange Server
Must Have Skills
Exchange Server, O365
Experience Level: 4+ Years
Required Skills
- Knowledge of Exchange Management & troubleshooting.
- Knowledge of Office 365 Management & troubleshooting.
- Knowledge of Active Directory management & troubleshooting.
- Knowledge of mail routing and client connectivity.
- Knowledge of Back up configuration & troubleshooting.
- Well versed with Windows event log & analysis.
- Enthusiasm for learning new skills.
- Good communication skills - both written and verbal.
- Passion for providing exceptional service to customers.
- Strong sense of ownership and accountability.
- Strong work ethics.
Roles & Responsibility:
- Expert knowledge of Exchange 2010, 2013, 2016, and 2019 its troubleshooting.
- Advanced Knowledge of handling Office 365 issues.
- Advanced Knowledge of Active Directory Replication, Permission Management, Group Policy, and troubleshooting will be added advantages.
- Must have a minimum of 4 years working experience and intimate proficiency with Microsoft Exchange 2010, 2013, 2016, and 2019 administration and troubleshooting in a large-scale multi-site environment.
- Must have skills in deploying Exchange in a large enterprise environment.
- Knowledge of Exchange Hardening.
- Expert knowledge of mail flow and third-party smart host filtering.
- Expert knowledge of Outlook and OWA configuration and troubleshooting.
- Expert knowledge in Troubleshooting issues by checking Exchange Logs and Windows Event Logs.
- Advanced knowledge in a clustered environments (Windows Cluster / DAG).
- Expert knowledge in Backup Applications with respect to Active Directory and Microsoft Exchange 2010, 2013, 2016.
- Good to have knowledge of Azure.
Employment Mode: Permanent Opportunity
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Pune - Hinjewadi Phase 2
Responsibilities for Jr. Node JS Developer: 3+yrs
· Should have relevant object-oriented application-building experience in a professional environment.
· Design and implementation of low-latency, high-availability, and performant applications.
· Implementation of security and data protection.
· Thorough understanding of relational databases such as MySQL or similar technologies.
· Excellent coding skills in Node.js, and JavaScript.
· Knowledge of working closely with code versioning tools like git.
· Excellent communication skills and being able to work independently or in a full team.
Required Skills:
· Strong proficiency with JavaScript.
· strong hold on Node.js and frameworks.
· Understanding the nature of asynchronous programming and its quirks and workarounds.
· Good understanding of server-side templating languages.
· Good understanding of server-side CSS preprocessors.
· Basic understanding of front-end technologies, such as HTML5, and CSS3.
· Understanding accessibility and security compliance.
· User authentication and authorization between multiple systems, servers, and environments.
· Integration of multiple data sources and databases into one system.
· Understanding fundamental design principles behind a scalable application.
· Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.
· Creating database schemas that represent and support business processes.
React.js Developer
Job Description
We are looking for a skilled react.js developer to join our front-end development team.
React.js Developer Requirements:
- Previous experience working as a react.js developer.
- In-depth knowledge of React.JS, JavaScript, CSS3, HTML, and front-end languages.
- Experience with user interface design.
- Experience: 04 to 08 years
- Salary: As Per Market Standard
- Work from Home /Work from Office – Both available








