
Main Responsibilities:
• Logging all relevant incident/service request details, allocating categorization and prioritization codes.
• Providing first-line investigation and diagnosis using approved tools, systems and procedures.
• Resolving/fulfilling incidents/service requests that are in scope.
• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
• Keeping customers informed of progress.
• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
• Ensure the Configuration Management System (CMS) is maintained/updated.
• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.
• Ensure communication at all times is clear, concise, meaningful, professional and efficient.
• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.
• Identify need for Problem Management for reoccurring Incidents/Events.
• Understanding of and familiarity with Customers’ services and solutions.
• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
• Actively participate as required in meetings (customer, 3rd party, internal).
• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.
• Act as delegate for Senior staff.
• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff.
Experience
• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).
• 12+ x months in a process driven organization (must).
• Experience working in a multi-cultural/international environment (desirable).
• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

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Duties and responsibilities
● Improve organic search results for desktop and mobile sites on all major search engines
● Provide SEO analysis and recommendations in coordination with elements and structure
of websites and web
● Provide recommendations and execute strategies for content development in
coordination with SEO goals – general and keyword specific
● Administer search engine programs (XML sitemaps, Google Analytics, webmaster tools)
for purposes of diagnostic reporting on client projects
● Promote both off-page and on-page activities and also the interactions that build ranking,
profile and traffic
● Analyse and understand web analytics dashboards and draw inferences which helps to
attain the business goals
● Monitor and evaluate search results and search performance across the major search
channels, need to have good knowledge in current search trends
● Communication to team and management on project development, timelines, and results
● Work closely with the other team members to meet client goals
Experiences (1 - 3 years)
● Proficiency in Google sheet, MS Excel, PowerPoint, and Word
● Experience with website analysis using a variety of analytics tools including Google
Analytics as well as internal reporting tool
● Experience working with popular keyword tools for SEO
● Any Graduate with relevant experience.
● Basic knowledge in HTML Coding will be an added advantage
Skills and Expertise
● Basic SEM knowledge
● Basic HTML Coding
● Good Analytical Mind and Skills
● Keywords Strategy
● Tracking and Analysing
● Creating Reports (Google Sheet/ Microsoft 360)
● Good communication skills
Social Media Manager :
About MrPropTek
MrPropTek is a forward-thinking property technology company transforming how people find, buy, and manage real estate. Whether it's smart property listings, virtual tours, or market insights, we blend innovation with real-world solutions to serve property seekers, investors, and agents alike.
Job Summary
We’re looking for a creative and strategic Social Media Manager to take charge of our digital presence across platforms like Instagram, Facebook, LinkedIn, TikTok, and X (formerly Twitter). The ideal candidate will be passionate about property, tech-savvy, and obsessed with content that converts.
Key Responsibilities
- Develop and execute a comprehensive social media strategy aligned with MrPropTek’s brand and goals.
- Plan, create, and schedule content (posts, reels, stories, videos, etc.) across all major platforms.
- Engage with our online community, respond to comments/messages, and grow follower count organically.
- Collaborate with the marketing and sales teams to promote new listings, services, and campaigns.
- Monitor performance metrics (engagement, reach, conversion) and prepare monthly reports.
- Stay updated with social media trends, tools, and best practices, especially in the real estate and proptech space.
- Manage paid social campaigns (Meta Ads, LinkedIn Ads, etc.) to generate leads and drive traffic.
- Oversee influencer collaborations or brand partnerships when relevant.
Qualifications
- Proven work experience as a Social Media Manager or similar role.
- Excellent knowledge of platforms like Instagram, Facebook, LinkedIn, TikTok, and YouTube.
- Strong creative skills in content creation — writing, basic graphic design (Canva, Adobe Suite), and short-form video editing.
- Analytical mindset with proficiency in tools like Meta Business Suite, Buffer/Hootsuite, Google Analytics, etc.
- Passion or background in real estate, proptech, or digital marketing is a major plus.
- Bachelor’s degree in Marketing, Communications, or related field (preferred but not required).
Key Responsibilities:
- Prepare the most effective sourcing approach and plan based on the final requirements, including sourcing platforms, acquisition pitch, acquisition funnel, etc.
- Drive the sourcing efforts and ensure the right quality of candidates are sourced based on the requirements and within the committed timelines.
- Communicate role specifications and terms to the candidates clearly and transparently.
- Drive negotiations with the candidates and help resolve their queries and concerns effectively.
- Communicate any specific requests or modifications required by the candidate to the Engagement Manager proactively.
- Ensure a clear track of progress, transparency, and coordination within the Expert team.
- Screen applicants on call to ensure they meet the necessary technical qualifications and requirements for the respective roles.
- Evaluate candidates' technical skills, knowledge, and abilities based on the job description.
- Provide constructive feedback and maintain detailed records of candidates' technical evaluations, feedback, and assessment outcomes.
- Generate regular reports on sourcing activities and other relevant data points.
- Stay updated with emerging technologies, industry trends, and best practices in technical screening methodologies.
- Continuously refine and optimize the technical sourcing process to enhance efficiency, effectiveness, and candidate experience.
Role Aem Developer
Location: Noida(hybrid)
Skills:
Strong knowledge of Java and web application development.
Experience with Adobe AEM and its various modules, including AEM Forms, AEM Sites, and AEM Assets.
Strong understanding of HTML, CSS, JavaScript, and web technologies.
Ability to create, configure, and manage workflows, templates, and components in Adobe AEM.
Knowledge of content management systems and web content delivery systems.
Excellent problem-solving and analytical skills.
Ability to work effectively in a team environment and collaborate with cross-functional teams.
Good communication and interpersonal skills.
Ability to manage multiple projects and priorities simultaneously.
Job Title: System Engineer
Responsibilities include, but are not limited to:
· Understand Mobile SoCs architecture across different Multimedia and Connectivity applications
· Evaluate Memory/Storage architecture on mobile platforms and develop architectures to improve
· Innovate new solutions to complex multi-disciplinary problems by collaborating with other team members
· Identify new mobile workloads that will define memory/storage usage in future products
· Evaluate and present architecture trade-offs impacting memory/storage subsystem performance and power
Successful candidates for this position will have the following:
· Bachelors/Master’s degree in Electronics and/or Computer Engineering or Computer Science or related field
· 4-8 years of work experience in the Mobile ecosystem
· Hands-on experience Power and Performance Analysis
· Good understanding of Mobile SOC system and Android system
· Good understanding and experience on system Benchmarking and multimedia applications
· Good understanding of the Storage subsystem with hands on experience on Host side drivers
Preferred Skills:
· Strong Mobile Platform SW and HW knowledge
· Strong working knowledge of DRAM, NAND, and other memory/storage devices
· Strong understanding of architecture in multimedia and connectivity use cases
· Experience in C++, Python, or other System programming language
KEY RESPONSIBILITIES
- Building a website based on the given requirements and ensure it’s successfully deployed
- Responsible for designing, planning, and testing new web pages and site features
- A propensity for brainstorming and coming up with solutions to open-ended problems
- Work closely with other teams, and project managers, to understand all stakeholders’ requirements and ensure that all specifications and requirements are met in final development
- Troubleshoot and solve problems related to website functionality
- Takes ownership of initiatives and drives them to completion.
- Desire to learn and dive deep into new technologies on the job, especially around modern data storage and streaming open source systems
- Responsible for creating, optimizing, and managing REST APIs
- Create website content and enhance website usability and visibility
- Ensure cross-browser compatibility and testing for mobile responsiveness
- Ability to integrate payment processing and search functionality software solutions
- Stay up-to-date with technological advancements and the latest coding practices
- Collaborate with the team of designers, content managers, and developers to determine site goals, functionality, and layout
- Monitor website traffic and overall system’s health with Google analytics to ensure high GTmetrix score
- Build the front-end of applications through appealing visual design
- Design client-side and server-side architecture
- Develop server-side logic and APIs that integrate with front-end applications.
- Architect and design complex database structures and data models.
- Develop and implement backend systems to support scalable and high-performance web applications.
- Create automated tests to ensure system stability and performance.
- Ensure security and data privacy measures are maintained throughout the development process.
- Maintain an up-to-date changelog for all new, updated, and fixed changes.
- Ability to document and manage all the software design, requirements, reusable & transferable code, and other technical aspects of the project.
- Create and convert storyboards and wireframes into high-quality full-stack code
- Write, execute, and maintain clean, reusable, and scalable code
- Design and implement low-latency, high-availability, and performant applications
- Implement security and data protection
- Ensure code that is platform and device-agnostic
EDUCATION & SKILLS REQUIREMENT
- B.Tech. / BE / MS degree in Computer Science or Information Technology
- Expertise in MERN stack (MongoDB, Express.js, React.js, Node.js)
- Should have prior working experience of at least 3 years as web developer or full stack developer
- Should have done projects in e-commerce or have preferably worked with companies operating in e-commerce
- Should have expert-level knowledge in implementing frontend technologies
- Should have worked in creating backend and have deep understanding of frameworks
- Experience in the complete product development life cycle
- Hands-on experience with JavaScript, HTML, CSS, JQuery, JSON, PHP, XML
- Proficiency in databases, including analytical (e.g., mySQL, MongoDB, PostgreSQL, DynamoDB, Redis, Hive, Elastic etc.)
- Knowledge of architecting or implementing search APIs
- Great understanding of data modeling and RESTful APIs
- Strong knowledge of CS fundamentals, data structures, algorithms, and design patterns
- Strong analytical, consultative, and communication skills
- Excellent understanding of Microsoft office tools : excel, word, powerpoint etc.
- Excellent organizational and time management skills
- Experience with responsive and adaptive design (Web, Mobile & App)
- Should be a self starter and have ability to work without being supervised
- Excellent debugging and optimization skills
- Experience building high throughput/low latency systems.
- Knowledge of big data systems such as Cassandra, Elastic, Kafka, Kubernetes, and Docker
- Should be willing to be a part of a small team and working in fast-paced environment
- Should be highly passionate about building products that create a significant impact.
- Should have experience in user experience design, website optimization techniques and different PIM tools
Customer service and care of the customers
- By entering customer data in to the data base
- By updating customer information
- By handling customer telephone calls and making required activities
- By actively preventing terminations of contracts and reduce of purchased services
- By handling customer feedback and making required activities
- By making customer satisfaction surveys
- By follow up of first delivery to new customer
- By follow up of contract termination and final invoicing
- By making invoicing to customers
- By printing of delivery lists
- By archive of customer documents
We are looking for a Data Scientist to analyze large amounts of raw information to find patterns that will help improve our company.
We will rely on you to build data products to extract valuable business insights.
In this role, you should be highly analytical with a knack for analysis, math and statistics.
Critical thinking and problem-solving skills are essential for interpreting data.
We also want to see a passion for machine-learning and research.
Your goal will be to help our company analyze trends to make better decisions.
Responsibilities:
- Identify valuable data sources and automate collection processes
- Undertake preprocessing of structured and unstructured data
- Analyze large amounts of information to discover trends and patterns
- Build predictive models and machine-learning algorithms
- Combine models through ensemble modeling
- Present information using data visualization techniques
- Propose solutions and strategies to business challenges
- Collaborate with engineering and product development teams
Requirements:
- Proven experience as a Data Scientist or Data Analyst
- Experience in data mining
- Understanding of machine-learning and operations research
- Knowledge of SQL,Python,R,ggplot2, matplotlib, seaborn, Shiny, Dash; familiarity with Scala, Java or C++ is an asset
- Experience using business intelligence tools (e.g. Tableau) and data frameworks
- Analytical mind and business acumen
- Strong math skills in statistics, algebra
- Problem-solving aptitude
- Excellent communication and presentation skills
- BSc/BE in Computer Science, Engineering or relevant field;
- graduate degree in Data Science or other quantitative field is preferred







