Cutshort logo
MNC Telecom Industry logo
Tier 1 Network Engineer
MNC Telecom Industry
Outsourcedwell Consultancy's logo

Tier 1 Network Engineer

at MNC Telecom Industry

2 - 4 yrs
₹4L - ₹6L / yr
Remote only
Skills
Troubleshooting
Routing & Switching
Cisco Certified Network Associate (CCNA)
Incident management
Network monitoring

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 


Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Product Based company
Product Based company
Agency job
via VMultiply Solutions by sunitha sodadasi
Bengaluru (Bangalore)
4 - 8 yrs
₹12L - ₹18L / yr
skill iconReact.js
skill iconRedux/Flux
React
skill iconJavascript
skill iconHTML/CSS
+1 more

position Summary

§  Title: UI Developer

§  Location: Bangalore

§  Type: Full Time

§  Qualifications: Bachelor’s/Master’s degree in computer science/Information Science

§  Experience: 4to 7 years

Ctc : As per company norms
 
 
Pls note 
 We are looking for immediate joiners only who can join in less than 15 days and No JNTU/ Osmania university Profiles 
 

 

 
 

Development skills

§  Top-notch programming skills and in-depth knowledge of modern HTML/CSS, JavaScript

§  Hands-on experience in React JS, ECMAScript (ES5,ES6/above)

§  Experience in Unit and E2E test automation (preferably Jest &Cypress)

§  Knowledge of web components and different component patterns

§  Experience using a state management library (Redux, Context API)

§  A solid understanding of how web applications work including security, session management, performance, and best development practices

§  Adequate knowledge of Object-Oriented Programming and web application development

 

Methodologies

§  Git, Jenkins

§  Test driven development

 

Good to have

§  Very good at programming and debugging for cross- browser compatibility and accessibility code

§  Unit testing experience on tools such as chai, mocha, jasmine

§  Reusable components development that can be used across web/ mobile applications.

§  Build tools such as webpack, grunt, gulp, babel

 

Other skills

§  Collaborate with business partners to gather requirements, implement new functionality, and drive continuous improvements

§  Excellent written, communication & presentation skills

§  Strong analytical skills and enjoys solving complex technical problems.

§  Participate in all phases of software life cycle including architecture, technical design, implement, test, and launch

§  You enjoy wearing multiple hats and roles, and titles are not important to you.

§  You enjoy doing it right first time and utilize tools & techniques to constantly excel in what you work to deliver it on time.

§  You are comfortable working under strict confidentiality agreements and often behind the-scenes.

§  You are self-organized and manage time and resources well.

§  Work independently and as part of a team

§  You are constantly growing your own knowledge, and helping to grow the knowledge of others

 
 
Regards
sunitha,
HR Executive,
VMultiply solutions
Read more
Chennai, Thiruvananthapuram
3 - 12 yrs
₹10L - ₹16L / yr
HRP

Job Title: Lead I - Product Implementation (Configuration - Healthcare Domain)

Location: Chennai

Experience: 3 – 12 Years

Mode: Hybrid (3 days office, 2 days WFH)



Role Overview


As a Configuration Lead – Product Implementation (Healthcare Domain), you will lead end-to-end product implementation projects, ensuring on-time, quality delivery while mentoring the implementation team. You will act as the bridge between clients, product teams, and engineering to drive customer success and continuous improvement.


Key Responsibilities


Lead and execute healthcare product implementation plans ensuring timely, high-quality delivery.


Mentor and guide a team of Configuration Analysts and Implementation Engineers.


Identify and resolve risks, dependencies, and technical challenges.


Build and enhance reusable tools, templates, and implementation assets.


Estimate efforts, define timelines, and maintain SLA compliance.


Conduct client demos, manage escalations, and ensure satisfaction.


Collaborate across configuration, integration, conversion, and testing functions.


Maintain documentation, reports, and gold environments for all configurations.


Mandatory Skills


Healthcare Domain Expertise: Deep understanding of claims, clinical operations, and payor systems.


Product Implementation Leadership: Proven track record in enterprise product/configuration delivery.


Configuration Management: Experience configuring core admin systems for healthcare platforms.


Agile Delivery: Experience in sprint planning, execution, and backlog management.


Technical Knowledge:


DevOps, CI/CD, and deployment processes.


Familiarity with AWS, Azure, or GCP.


Containerization (Docker, Kubernetes).


Team Leadership: Strong mentoring and guidance experience.


Communication: Strong verbal and written client-facing communication skills.


Quality & Compliance: Adherence to best practices and automation tools.


Preferred Skills


Hands-on experience with HealthRules Payor (HRP) or similar platforms.


Knowledge of Benefit, Pricing, and Provider Configuration.


Experience in configuration promotion through multiple environments.


Exposure to integration and conversion workflows in healthcare systems.


Prior consulting or client-facing implementation background.


Behavioral Attributes


Strong analytical and problem-solving mindset.


High ownership and accountability.


Effective time management and cross-functional collaboration.


Structured yet creative approach to solution delivery.



Read more
Cywarden
Sushant Thakur
Posted by Sushant Thakur
Mohali
1 - 4 yrs
₹2.5L - ₹6L / yr
Technical sales
SaaS
Inside Sales
Sales
Communication Skills

Prospecting and Lead Generation US market - SaaS products

Farming, Cold reachout, existing relationships, partnerships

Product demo, proposal drafting, negotiation, contracts 

CRM (ZOHO) mgmnt

Exceed monthly, quarterly, annual targets

Read more
StreamSpace Artificial Intelligence
Vivek Panchal
Posted by Vivek Panchal
Ahmedabad
1 - 3 yrs
₹1L - ₹15L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
Object Oriented Javascript (OOJS)
skill iconHTML/CSS
  • Object-oriented JavaScript,
  • jQuery,
  • ES6,
  • React JS (Versions 16.8 & below),
  • Redux (Action Type, Action Creator & Reducers),
  • Middleware(Redux-Thunk, Redux-Saga),
  • React Hooks,
  • Axios & Fetch library,
  • Managing States & Props efficiently,
  • React Forms,
  • Validation (Schema & Non-Schema using any third-party library or custom),
  • the candidate should be aware of the production build process,
  • HTML5,
  • knowledge of CSS,
  • Rest API integration knowledge,
  • Authentication(Token Based) & Authorization with Routes
Responsibilities:
  • Building, Designing, Testing, and Deploying web apps.
  •  Thoroughly explore & understand the under-hood of products in the market, strengths & fault-lines of each.
  • Drive from Conceptualisation to Deployment of analytics suite of products that are robust and can stand the test of time when our data size is multiplying month-on-month.
  • Work closely with designers & product managers to build things that are normally regarded as holy grails in browser-based analytics applications.
  • Actively participate in design and code reviews to build robust applications and prototypes.
  • Interacting with team members, and customers to continuously look for better innovations for all teams across Trade Brains


 
Read more
Krishna padam IT solution
Kamlesh kanwar
Posted by Kamlesh kanwar
Jaipur
0 - 4 yrs
₹1L - ₹8L / yr
skill iconSwift
skill iconObjective C
skill iconiOS App Development
Xcode
Model-View-View-Model (MVVM)
+1 more
  • Own the development, testing, and maintenance of native SDKs and Unity on different mobile platforms, their respective OS versions, and devices.
  • Partner with [redacted] to design and test new features and products.
  • You have the desire to learn new things, try new technology, and seek opportunities to grow and mentor.
  • Provide thought leadership in mobile engineering and bring your passion for technology to motivate and inspire on a day to day basis.
  • Provide detailed estimates of work and ensure timely delivery of features.
  • Produce and ensure delivery of quality, readable, and well-tested code.
  • Rely on judgment and experience to plan and accomplish goals in a timely manner.
  • Own the elements required to deliver features and results to internal stakeholders.
Read more
An international MNC specialized into Hardware & Networking
An international MNC specialized into Hardware & Networking
Agency job
via Tridat Technologies Pvt. Ltd. by Shraddha Kamble
Mumbai, Navi Mumbai, Pune
4 - 10 yrs
₹4L - ₹10L / yr
MS Exchange Server
Office 365
English Proficiency

Hello,

 

Greetings for the day !!!

 

We are hiring "Technical Support L3 - Exchange Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!

 

Position: Technical Support L3 - Exchange Server

 

Must Have Skills

Exchange Server, O365

 

Experience Level: 4+ Years

 

Required Skills

  1. Knowledge of Exchange Management & troubleshooting.
  2. Knowledge of Office 365 Management & troubleshooting.
  3. Knowledge of Active Directory management & troubleshooting.
  4. Knowledge of mail routing and client connectivity.
  5. Knowledge of Back up configuration & troubleshooting.
  6. Well versed with Windows event log & analysis.
  7. Enthusiasm for learning new skills.
  8. Good communication skills - both written and verbal.
  9. Passion for providing exceptional service to customers.
  10. Strong sense of ownership and accountability.
  11. Strong work ethics.

 

Roles & Responsibility:

  1. Expert knowledge of Exchange 2010, 2013, 2016, and 2019 its troubleshooting.
  2. Advanced Knowledge of handling Office 365 issues.
  3. Advanced Knowledge of Active Directory Replication, Permission Management, Group Policy, and troubleshooting will be added advantages.
  4. Must have a minimum of 4 years working experience and intimate proficiency with Microsoft Exchange 2010, 2013, 2016, and 2019 administration and troubleshooting in a large-scale multi-site environment.
  5. Must have skills in deploying Exchange in a large enterprise environment.
  6. Knowledge of Exchange Hardening.
  7. Expert knowledge of mail flow and third-party smart host filtering.
  8. Expert knowledge of Outlook and OWA configuration and troubleshooting.
  9. Expert knowledge in Troubleshooting issues by checking Exchange Logs and Windows Event Logs.
  10. Advanced knowledge in a clustered environments (Windows Cluster / DAG).
  11. Expert knowledge in Backup Applications with respect to Active Directory and Microsoft Exchange 2010, 2013, 2016.
  12. Good to have knowledge of Azure.

 

Employment Mode: Permanent Opportunity

 

Work Mode: Work from office

 

Shift: 24*7 Rotational Shift

 

Location: 

Mumbai - Andheri

Pune - Hinjewadi Phase 2

Read more
Hartley Lab
Pune
4 - 7 yrs
₹8L - ₹14L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
Mongoose
skill iconExpress
skill iconHTML/CSS

Responsibilities for Jr. Node JS Developer: 3+yrs


· Should have relevant object-oriented application-building experience in a professional environment.

· Design and implementation of low-latency, high-availability, and performant applications.

· Implementation of security and data protection.

· Thorough understanding of relational databases such as MySQL or similar technologies.

· Excellent coding skills in Node.js, and JavaScript.

· Knowledge of working closely with code versioning tools like git.

· Excellent communication skills and being able to work independently or in a full team.


Required Skills:


· Strong proficiency with JavaScript.

· strong hold on Node.js and frameworks.

· Understanding the nature of asynchronous programming and its quirks and workarounds.

· Good understanding of server-side templating languages.

· Good understanding of server-side CSS preprocessors.

· Basic understanding of front-end technologies, such as HTML5, and CSS3.

· Understanding accessibility and security compliance.

· User authentication and authorization between multiple systems, servers, and environments.

· Integration of multiple data sources and databases into one system.

· Understanding fundamental design principles behind a scalable application.

· Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.

· Creating database schemas that represent and support business processes.

Read more
the Schnell Apps
at the Schnell Apps
1 recruiter
Ramsha Ansari
Posted by Ramsha Ansari
Remote only
4 - 8 yrs
₹8L - ₹18L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
skill iconHTML/CSS

React.js Developer

Job Description

We are looking for a skilled react.js developer to join our front-end development team.

React.js Developer Requirements:

  • Previous experience working as a react.js developer.
  • In-depth knowledge of React.JS, JavaScript, CSS3, HTML, and front-end languages.
  • Experience with user interface design.
  • Experience: 04 to 08 years
  • Salary: As Per Market Standard
  • Work from Home /Work from Office – Both available
Read more
Truweightwellness pvt Ltd
manish kumar
Posted by manish kumar
Chennai
0 - 7 yrs
₹1L - ₹5L / yr
Sales
Business Development
Field Sales
Job Description: Sell/upsell/promote the brand/products/services/packages offered by Truweight. 2. Closely work with lead generation team for appointments with the clients. 3. Visit clients at their premises to do home consultation & sales. 4. Conduct preliminary health check-up such as BMI, weight, body fat percentage etc. 5. Achieve the periodical sales target 6. Build rapport with clients and promote the Truweight brand 7. Maximize the lead conversion ratio 8. Closely work with the Sales Head towards achieving region targets 9. Generate revenue through reference and renewals You Should be Good At : You want to see yourself as not just an employee but as a key member of the team You care about your health and that of others You are driven by a larger purpose in life Achieving sales targets Keeping team morale high and motivated Verbal and written communication skills Figuring out an easy way to solve a complex problem Achieve maximum with minimum resource
Read more
Anamind
at Anamind
1 recruiter
Rishi Trivedi
Posted by Rishi Trivedi
Bengaluru (Bangalore)
3 - 6 yrs
₹8L - ₹12L / yr
skill iconPHP
skill iconLaravel
MySQL
We own an enterprise saas product in planning analytics space and are poised to disrupt the market This position shall manage and own the technical product road map of the product. Liase and collaborate with vendors, contractors and clients Collaborate with functional team and users on the requirements and give technical shape to them Be a great people manager Excellent written and verbal english skills
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos