
Main Responsibilities:
• Logging all relevant incident/service request details, allocating categorization and prioritization codes.
• Providing first-line investigation and diagnosis using approved tools, systems and procedures.
• Resolving/fulfilling incidents/service requests that are in scope.
• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
• Keeping customers informed of progress.
• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
• Ensure the Configuration Management System (CMS) is maintained/updated.
• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.
• Ensure communication at all times is clear, concise, meaningful, professional and efficient.
• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.
• Identify need for Problem Management for reoccurring Incidents/Events.
• Understanding of and familiarity with Customers’ services and solutions.
• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
• Actively participate as required in meetings (customer, 3rd party, internal).
• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.
• Act as delegate for Senior staff.
• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff.
Experience
• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).
• 12+ x months in a process driven organization (must).
• Experience working in a multi-cultural/international environment (desirable).
• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

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Description
Our Engineering team is changing gears to meet the growing needs of our customers - from a handful of robots to hundreds of robots; from a small team to multiple squads. The team works closely with some of the premier enterprise customers in Japan to build state-of-the-art robotics solutions by leveraging rapyuta.io, our cloud robotics platform, and the surrounding ecosystem. The team’s mission is to pioneer scalable, collaborative, and flexible robotics solutions.
This role includes testing with real robots in a physical environment, testing virtual robots in a simulated environment, automating API tests, and automating systems level testing.
The ideal candidate is interested in working in a hands-on role with state-of-the-art robots.
In this role, the QA Engineer will be responsible for:
- Assisting in reviewing and analyzing the system specifications to define test cases
- Creating and maintaining test plans
- Executing test plans in a simulated environment and on hardware
- Defect tracking and generating bug and test reports
- Participating in implementing and improving QA processes
- Implementation of test automation for robotics systems
Requirements
Minimum qualifications
- 2.5+ years of technical experience in software Quality Assurance as an Individual Contributor
- Bachelor's degree in engineering, or combination of equivalent education and experience
- Experience writing, maintaining and executing software test cases, both manual and automated
- Experience writing, maintaining and executing software test cases that incorporate hardware interactions, including manual and automated tests to validate the integration of software with robotics systems
- Demonstrated experience with Python testing frameworks
- Expertise in Linux ecosystem
- Advanced knowledge of testing approaches: test levels; BDD/TDD; Blackbox/Whitebox approaches; regression testing
- Knowledge and practical experience of Agile principles and methodologies such as SCRUM
- HTTP API testing experience
Preferred qualifications
- Knowledge of HWIL, simulations, ROS
- Basic understanding of embedded systems and electronics
- Experience with developing/QA for robotics or hardware products will be a plus.
- Experience with testing frameworks such as TestNG, JUnit, Pytest, Playwright, Selenium, or similar tool
- ISTQB certification
- Japanese language proficiency
- Proficiency with version control repositories such as git
- Understanding of CI/CD systems such as: GHA; Jenkins; CircleCI
Benefits
- Competitive salary
- International working environment
- Bleeding edge technology
- Working with exceptionally talented engineers
Corporate Sales Manager|| Job Description
Job Overview:
We are looking for a dynamic and experienced Sales person who understands the landscape of general insurance and client servicing. The ideal candidate should be confident in managing end-to-end sales cycles, handling client relationships, and driving growth through personalized insurance offerings.
Key Responsibilities:
· Identify, target, and convert prospective clients in need of general insurance solutions.
· Understand client requirements and recommend suitable insurance policies across health, motor, fire, marine, and commercial segments.
· Generate and manage leads through fieldwork, networking, and referrals.
· Handle policy placement, endorsements, and renewals in coordination with insurers.
· Deliver presentations, explain product features, and resolve client queries.
· Ensure high levels of customer satisfaction and build long-term client relationships.
· Stay updated with insurance products, regulations, and market trends.
· Meet assigned sales targets and contribute to the business development goals of the company.
Required Skills:
- 4 to 7 years of experience in insurance sales (preferably with a broker or insurer).
- Strong knowledge of general insurance products (motor, health, fire, marine, etc.).
- Excellent communication, negotiation, and interpersonal skills.
- Proven track record in achieving sales targets and handling client portfolios.
- Familiar with IRDAI regulations and insurance documentation.
- Graduate or Postgraduate in Business, Insurance, or related field.
- IRDAI certification is a plus.
Why Join Us?
- Career Advancement Opportunities and professional growth.
- Supportive work environment with learning opportunities.
Location- Head Office – Rajendra Place, Delhi
Company- Surety Seven Technologies Pvt Ltd
Experience- 5 to 7yrs
Salary- 30k to 90k
Employment Type: Full-time
If you are a passionate and motivated individual looking to start your career, we would love to hear
Job Description:
Position: Senior Manager- Data Analytics (Fintech Firm)
Experience: 5-8 Years
Location: Mumbai-Andheri
Employment Type: Full-Time
About Us:
We are a dynamic fintech firm dedicated to revolutionizing the financial services industry through innovative data solutions. We believe in leveraging cutting-edge technology to provide superior financial products and services to our clients. Join our team and be a part of this exciting journey.
Job Overview:
We are looking for a skilled Data Engineer with 3-5 years of experience to join our data team. The ideal candidate will have a strong background in ETL processes, data pipeline creation, and database management. As a Data Engineer, you will be responsible for designing, developing, and maintaining scalable data systems and pipelines.
Key Responsibilities:
- Design and develop robust and scalable ETL processes to ingest and process large datasets from various sources.
- Build and maintain efficient data pipelines to support real-time and batch data processing.
- Collaborate with data scientists, analysts, and other stakeholders to understand data requirements and deliver solutions.
- Optimize database performance and ensure data integrity and security.
- Troubleshoot and resolve data-related issues and provide support for data operations.
- Implement data quality checks and monitor data pipeline performance.
- Document technical solutions and processes for future reference.
Required Skills and Qualifications:
- Bachelor's degree in Engineering, or a related field.
- 3-5 years of experience in data engineering or a related role.
- Strong proficiency in ETL tools and techniques.
- Experience with SQL and relational databases (e.g., MySQL, PostgreSQL).
- Familiarity with big data technologies
- Proficiency in programming languages such as Python, Java, or Scala.
- Knowledge of data warehousing concepts and tools
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
Preferred Qualifications:
- Experience with data visualization tools (e.g., Tableau, Power BI).
- Knowledge of machine learning and data science principles.
- Experience with real-time data processing and streaming platforms (e.g., Kafka).
What We Offer:
- Competitive compensation package (10-15 LPA) based on experience and qualifications.
- Opportunity to work with a talented and innovative team in the fintech industry..
- Professional development and growth opportunities.
How to Apply:
If you are passionate about data engineering and eager to contribute to a forward-thinking fintech firm, we would love to hear from you.

- Solid understanding of Data structures and Algorithms.
- Exceptional coding skills in an Object-Oriented programming language (Golang/Python)
- Must have basic understanding of AWS (EC2, Lambda, Boto, CI/CD), Celery, RabbitMq and similar task queue management tools/libraries.
- Experience with web technologies Python, Linux, Apache, Solr, Memcache, Redis, grpc
- Experience with high performance services catering to millions of daily traffic is a plus
- Strong understanding of Python and Django.
- Good knowledge of various Python Libraries, APIs, and tool kits.
- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3.
- Proficient understanding of code versioning tools such as Git.
- Understanding of the threading limitations of Python, and multi-process architecture
- Understanding of databases and MySQL
Responsibilities :
- Comply with coding standards and technical design.
- Adapts structured coding styles for easy review, testing, and maintainability of the code.
- Active participation in troubleshooting and debugging.
- Preparing technical documentation of code.
Job brief:
- We are a company in the business of evolving people and have developed Excellence Installation Technology which is a Trillion Dollar Industry and has been validated by Forbes too.
- We are looking for an enthusiastic person to contribute in converting the enquiries to customers for our company.
- Candidates will be responsible for closing sales deals over the phone and maintaining good customer relationships.
- They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
Responsibilities:
- Contact potential or existing customers to inform them about our product/service. Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Enter and update customer information in the database.
- Handle grievances to preserve the company’s reputation.
- Go the “extra mile” to meet business requirements and facilitate future sales.

The Technical Project Manager is responsible for managing projects to make sure the proposed plan adheres to the timeline, budget, and scope. Their duties include planning projects in detail, setting schedules for all stakeholders, and executing each step of the project for our proprietary product, with some of the World’s biggest brands across the BFSI domain. The role is cross-functional and requires the individual to own and push through projects that touch upon business, operations, technology, marketing, and client experience.
• 5-7 years of experience in technical project management.
• Professional Project Management Certification from accredited intuition is mandatory.
• Proven experience overseeing all elements of the project/product lifecycle.
• Working knowledge of Agile and Waterfall methodologies.
• Prior experience in Fintech, Blockchain, and/or BFSI domain will be an added advantage.
• Demonstrated understanding of Project Management processes, strategies, and methods.
• Strong sense of personal accountability regarding decision-making and supervising department team.
• Collaborate with cross-functional teams and stakeholders to define project requirements and scope.
Responsibilities:
- setup and manage business processes and reporting
- work with senior management to achieve business goals
- supervise operations and processes in production, finance and sales
Requirements:
- Ability to work well in a team
- Strong analytical skills
- Written and verbal communication
- Good Written and Oral English/Hindi


Developing new user-facing features using React.js/React Native
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high-quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Ability to work through new and difficult React Native Issues and contribute to libraries as needed.
- Ability to create and maintain continuous integration and delivery of React Native applications.

