
Essential Duties & Responsibilities included but are not limited to:
• Handle Level 1 and Level 2 Telephony, some Network support, and
escalations from Level
• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.
• Understanding of Network Support for Switching, Wireless and routers
• Log tickets and assist end users with technical queries, or escalate to the appropriate team
• Deployment, implementation, and ongoing support of telephony
solutions/systems with assistance of onsite tech team
• Ability to trouble-shoot and partner with other teams remotely for
resolution
• Follow up on outstanding requests and ensure timely resolution
• Involvement in scoping replacement or implementation options for client proposals
Required Qualifications
• 3-5+ years working in a Help Desk or IT support environment
• 2-3+ years of phone system/PBX experience
• 2-3+ years of SIP experience
• 2-3+ years of Network troubleshooting experience for LAN/WAN
• Some desirable telephony qualifications or experience in any of the
following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk
(Training will be provided on major solutions that we use)
• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet
• Excellent verbal and written skills to both customers and internal staff
• Proactively identify and resolve problems, using documented or
researched answers and providing resources to other IT staff and users
• Organizational and prioritization skills
• Demonstrated ability to quickly learn new job-related tasks
• Ability to work effectively in a team atmosphere as well as alone
depending on shift placement.
What do you need for this Role?
• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.
• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.
•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.

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We are looking for a Software Development Engineer in Test (SDET) who will write automated
tests, utilise automation tools and frameworks that will ensure the robustness and performance
of the product we currently have or any new features that we will be rolling out. You will be
working closely with our product and engineering team to provide a safe and reliable way to
release new features with limited or mitigated risks to the production environment.
Qualifications
● B.Sc. in Information Technology, Computer Science or a related field
● At least 3-5 years experience in a Software Engineer or Software Developer Engineer In
Test role
● Excellent analytical and problem-solving skills
● Proficient in Ruby on Rails or equivalent web development language or framework
● Solid experience with testing frameworks like Cucumber, RSpec
● Solid experience with REST API
● Solid understanding of CI/CD process
● Familiarity with SQL and Relational Databases
● Familiarity with server-oriented/backend development
Responsibilities
● Design, develop and maintain automated tests to ensure high quality frequent releases
● Test the application through both manual and automated means
● Assist and collaborate closely with Product and Engineering team to ensure that the
application development is according to the quality assurance standards and give timely
feedback
● Participate in code/design review - Participate in writing regression, integration and
performance tests and code documentations.
● Closely coordinate with engineering team regarding testing practices and ensuring
quality thresholds are met such as performance
● Identify areas where QA processes and procedures can be improved
Experience: 2 to 4 years
CTC Offered: Upto 15lpa
Job Description:
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Knowledge of REACT tools React Components designing, React-Bootstrap.
- Experience with user interface design.
- Experience with responsive and adaptive design.
- Understanding of SEO principles.
- Experience with browser-based debugging and performance testing software.
- Excellent troubleshooting skills.
- Good project management skills.
Interview Process:
- Personal interview with Sr. Manager (Technical Round)
- Personal Interview with HOD (Technical + Behavioural)
Summary:
Ecowell India, one of the fastest growing and leading brands of Water Purifiers & Water Softeners, headquartered in bustling Bangalore city with an extended family of 5000+ happy customers. We are leader in water purification systems technology for both industrial and infrastructure markets located in Bangalore. We support our clients with sustainable water purification systems and technologies that are solving water problems. The BDE will perform the duties described in the job description below. The ideal candidate will be highly motivated and goal driven, relationship builder, self-starter, good communicator, and highly organized. This candidate will also have a successful track record within the sales industry, preferably in an industrial water setting.
Responsibilities:
- Prospecting leads and contacting them to pitch the product / service
- Setting up meetings with the prospective clients
- Presenting product demonstrations to the client
- Establishing new business links
- Sales reporting and reviewing performance
- Negotiating contracts to arrive at the best deal for the client and organization both
- Working towards achieving the sales target
- Conduct market research to evaluate gaps, opportunities, and alien needs
- Seek new opportunities through networking and social media channels
- Collaborate within teams to achieve better results
- Take feedback from customers and share it with support teams
Requirements:
- Experience in sales
- Competency in English & Kannada
- Ability to negotiate & understanding of marketing skills
- Self motivated & goal oriented, desire to deliver results.
Responsibilities:
- Collaborate with the development team to understand project requirements and provide input on testability.
- Design and develop comprehensive test plans and test cases for UI/ API, based on project requirements.
- Write and execute automated tests using JavaScript with Cypress or Playwright.
- Perform manual testing when necessary to ensure complete test coverage.
- Identify and document defects, and work closely with developers to resolve them.
- Conduct regression testing to ensure software quality and reliability.
- Collaborate with cross-functional teams to ensure that software meets quality standards.
- Participate in code reviews to ensure testability and maintainability of the codebase.
- Maintain and update test documentation as necessary.
- Stay up-to-date with industry trends and best practices in software testing.
- Continuously improve the testing process and suggest process enhancements.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field.
3-4 years of experience in software testing.
- Proficiency in writing test scripts using JavaScript.
- Experience with test automation tools such as Cypress or Playwright.
- Strong understanding of software testing methodologies and best practices.
- Excellent problem-solving and debugging skills.
- Strong attention to detail and commitment to quality.
- Good communication and collaboration skills.
- Eagerness to work from the office in Hyderabad.
Benefits:
- Office Gear allocation
- Mediclaim policy for self, spouse, kids, and parents
- Wellness policy for self
- PTO
- 5 days a week work
- Subscription reimbursements
- Reimbursements for self-learning and professional development
We are currently looking for highly skilled and established Key account manager/ Customer Success Specialists, for a deep IP technology platform company.
Responsibilities
Develop new business through existing accounts by understanding the customer's business, identify and explore commercial opportunities with the accounts.
Build an incremental sales pipeline for financial services solutions.
Be a thought leader in the rapidly evolving and disruptive space of BFSI.
Regularly liaising with existing clients to identify new business opportunities.
Prepare plans, encompassing sales and pricing activities, to maximize opportunities and value for both parties.
Remain knowledgeable of market and industry trends, competitors, and leading customer strategies.
Understand and clearly articulate CRMNEXT value proposition.
For this role you must have:
Experience in handling large enterprise accounts in domestic and international geographies
Experience of selling enterprise business applications to large banks
Experience in deepening client engagements and developing uncontested market space.
Critical thinking and strong decision-making abilities
Experience in devising Strategic Plans to expand sales and sales forecasting
Solution oriented and problem-solving skills Experience of proposal preparation, contract discussion and negotiation
You will have a dual role of a technology and business expert and help make decisions that will impact the business.
Excellent verbal and written communication skills
Prior experience of Customer facing role.
Good experience into CRM Sales/ Business development.
Strong expertise and passion for the banking and financial services vertical.
Qualifications
BE/BTech/ MSc IT/ MCA - With 60% throughout the academics.
We are looking for a Business Development Associate who will be responsible for building strategies to enhance the company's sales and overall organizational growth.
Job Responsibilities:
· Identifying and developing new business opportunities
· Developing and executing strategic sales plans
· Meeting the business goals and objectives
· Conducting market research and analyzing competitor activities
· Identifying and contacting potential clients
· Obtain contact information of potential customers through cold calling, internet research, and emailing.
· Building and maintaining long-lasting business relationships with clients
· Identify and qualify new customers based on the company’s business model and guidelines.
· Initiate and build relationships with customers through phone, marketing mailer campaigns, in-person contacts, and presentations.
· Coordinate appointments, meetings, and calls between customers and senior management for business expansions and new opportunities.
· Manage customer meetings with internal teams for project development and delivery activities.
· Updating client and lead information in the respective databases
· Developing and implementing business growth strategies
· Preparing and presenting client retention plans
· Monitoring and analyzing sales data
· Coordinating with customers about quotations & product feedback
· Creating accurate and detailed sales reports
· Maintain a database of potential customers’ details like numbers, emails, and company information.
· Work closely with the internal team to deliver business services with a high level of customer satisfaction.
· Assist in achieving targeted revenues from current and new customers.
Skills Required:
· Strong analytical skills and attention to detail.
· Committed to the team and the project.
· Good convincing skills
· Good communication skills
Experience: 0-2 years of experience in pre-sales/ telesales/ ad sales/ digital media. (FMCG sector will be preferred)
Qualification: Minimum qualification: Graduation
Languages: Must be fluent in English and Hindi
Job Type: Full-time
Schedule:
- Morning shift
Ability to commute/relocate:
- Vishakhapatnam, Vishakhapatnam - 530007, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
- Improving the NPS of the partners.
- Working closely with the business, operations and sales teams to understand their inputs and pain points and conceptualizing and building solutions which will help them.
- Driving the engineering, QA, data and design teams in delivering and building world class products.
- Planning Sprints and working in an Agile environment to carry out not just your tasks but also the tasks of your team members.
- Understanding and measuring the success metrics directly inclined towards your vertical and align them as per the business needs.
- User research will be a key part of your job which will help you to take better and more informed decisions while you build the product, hence conducting and setting up efficient user research frameworks will also be an important responsibility.
- Finally, you will be analyzing the key metrics being tracked in the launched product and creating a plan to iterate and optimize the products for future sprints.
Desired Candidate Profile
What you need to have:- Master's / Bachelor's degree (preferably in Computer Science).
- 2+ years of handson experience in Product Management and proven track record of managing all aspects of a successful product throughout its lifecycle.
- B2B experience specifically building products for E-commerce/ Logistics clients is a bonus.
- You should be able to communicate effectively with the Engineering, QA and Design teams in their language while being able to articulate the product requirements efficiently.
- You should have a First principle thinking approach in problem solving; the ability to build products from scratch and the vision to scale it.
- You should have empathy towards the customer and the ability to understand their problems.
- You should have an Agile mindset - With a strong bias for action and an iterative approach to product development and a focus on building well hypothesised products.
- You should be able to understand and analyze industry/ market/ competition and internal business strategy, and ensure your product stays relevant and ahead of the curve.
- On a daily basis, you should use data to drive decision making and be analytical in understanding the problem statements.
- A good knowledge in UI/ UX design.
- The ability to collaborate with cross functional teams and harner assertiveness and influence to rally people around building exceptional products.
- Prior experience in building products for the Blue collared workforce is a plus.
We are looking Data Center Multitasking Technician at Prasa Infocom & Power Solutions P Ltd
Location- BKC Mumbai
Job profile are as below
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Ø Provide a range of services which revolve around the maintenance of data centre equipment and processes. |
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Ø Ensure systems and equipment are properly maintained, and that the centre runs smoothly at all times. |
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Ø Carry out preventative maintenance of data centre equipment and devices. |
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Ø Install and configure new equipment for data centres |
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Ø Evaluate heating and cooling systems to ensure they are operational and can meet equipment temperature conditions. |
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Ø Monitor customer network servers and storage systems to ensure uptime and efficient resolution of issues |
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Ø Perform basic repair of damaged or faulty equipment and devices |
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Ø Oversee the running of data cables during the installation of new equipment |
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Ø Listen to customer complaints and assist them in the resolution of technical issues |
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Ø Maintain all operations systems and perform all emergency functions required for smooth operation. |
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Ø Document all records for equipment’s prepare time sheets and administer back up equipment’s at all times. |
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Ø Analyse equipment’s and perform repair as per requirement. |
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Ø Maintain inventory for equipment’s keep records of warranty for all tools and equipment’s |
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Ø Conducting periodic inspections to ensure efficient performance of data processing systems |
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Ø Protect important information by performing backup on all critical systems
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