
Essential Duties & Responsibilities included but are not limited to:
• Handle Level 1 and Level 2 Telephony, some Network support, and
escalations from Level
• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.
• Understanding of Network Support for Switching, Wireless and routers
• Log tickets and assist end users with technical queries, or escalate to the appropriate team
• Deployment, implementation, and ongoing support of telephony
solutions/systems with assistance of onsite tech team
• Ability to trouble-shoot and partner with other teams remotely for
resolution
• Follow up on outstanding requests and ensure timely resolution
• Involvement in scoping replacement or implementation options for client proposals
Required Qualifications
• 3-5+ years working in a Help Desk or IT support environment
• 2-3+ years of phone system/PBX experience
• 2-3+ years of SIP experience
• 2-3+ years of Network troubleshooting experience for LAN/WAN
• Some desirable telephony qualifications or experience in any of the
following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk
(Training will be provided on major solutions that we use)
• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet
• Excellent verbal and written skills to both customers and internal staff
• Proactively identify and resolve problems, using documented or
researched answers and providing resources to other IT staff and users
• Organizational and prioritization skills
• Demonstrated ability to quickly learn new job-related tasks
• Ability to work effectively in a team atmosphere as well as alone
depending on shift placement.
What do you need for this Role?
• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.
• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.
•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.

Similar jobs

Candidate with 2+years of experience
Candidate with lesser notice period(45-30 days)
Proficiency in Oops Concepts and C# (Professional)
ASP.NET MVC | ASP.NET Core | EF Core | MVC applications (Advanced)
Entity Framework | ADO.NET (Moderate)
Proficient knowledge in MSSQL | PostgreSQL | Oracle | LINQ | Couch base (Moderate)
Database design including indexes and data integrity
Dependency injection , IoC containers using: Autofac , Handlers,
Understanding of HTML, JS, and CSS
Client side framework jQuery | Typescript| Angular 3.*+ (Moderate)
Knowledge in micro services architecture using service brokers would be an added advantage
Knowledge of cybersecurity aspects on application development would be added advantage
Should be able to identify application performance bottleneck and solve / recommend solutions
Develop, perform unit testing
Working knowledge on source control GIT Lab
Project management using JIRA
Job Description
We are looking for a Customer Integration Engineer to help new and existing customers with all aspects of implementing our solution. You will work closely with our sales team to get onboard our new clients.
Responsibilities
-
You will be the main point of contact for the new customer’s technical and implementation teams to get new customers live or existing customers live with new projects
-
You will guide the client’s tech team through the entire integration process
-
Ensure continuity between sales and customer success
Skills & Requirements
-
1 to 3 years of experience in customer integration with SaaS companies
-
Experience with frontend web development is must
-
Experience and understanding of REST APIs
-
Exposure to mobile app technologies is a plus
-
SaaS and B2B experience is a must
-
Comfortable with communicating with all levels of team members internally and
externally
Join us
-
To work on one of the few world class DevTools SaaS companies in India
-
To work with a global team which delivers 1 Bn optimized media files each day.
(Google answers 6Bn queries / day)
-
For the opportunity to work in a dynamic team that is async first and remote
-
For an open learning environment with a lot of freedom
-
For the leadership opportunities in a very transparent, result oriented and fast
growing team

At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ANAROCK is the place for you.
Key job responsibilities
· Improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business
· Participate in meetings regularly with managers to assess issues and to identify and implement improvements for more-efficient operations
· Provide strong, timely financial and business analytics for decisions by partners and organizational stakeholders
- Negotiation and Cost-Benefit Analysis.
- Decision-Making Skills.
- Creation of Reports and Dashboards.
- Databases analyses.
- Understand Taxes and implications.
- Financial modelling.
- Able to write SOPs and execute processes.
- Analyse a business or organization, by documenting its systems and processes, assessing its business model, identifying vulnerabilities, and devising solutions.
Experience: 3+ years experience with a well-reputed firm.
Education: B Com; M.Com, MBA from a reputed college.
Skills that will help you build a success story with us
- Understanding the business objective.
- Analytical and critical thinking.
- Good with Outlook, Teams, Zoom, Excel and PowerPoint.
- Understand the basics of digital and offline marketing.
- Strong communication and interpersonal skills.
· You should be a good team player.
· Should be able to coordinate with onsite/ functional/development teams for project tasks.
· Must be dynamic with a strong sense of responsibility and a positive attitude.
· Stay up-to-date with new testing tools and test strategies
· Assist in defining new tools for use in quality assessment
We believe you are:
1. An innovator with intellectual curiosity and creativity
2. Adaptable, flexible and a professional with integrity
3. A good communicator with excellent verbal and written communication skills
4. Problem solver with detailed analytical and judgmental skills
5. An enthusiastic person in sharing knowledge with team members and
6. A good mentor for juniors in the team
Quick Glances:
· What to look for at Anarock
· Who are we A glimpse of Anarock Tech, know us better
· Anarock - Media – Visit our media page
Anarock Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity/expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
● Execute these via designs and high quality implementations in Java and/or Python.
● Work with frontend engineer to clearly demarcate division of responsibilities via REST based interfaces.
● Focus on solutions that deliver non functional requirements around performance, scalability, security, high availability, monitorability, debuggability and other such concerns.
● Evaluate new technologies and build prototypes for continuous improvements
● Very strong real world experience on Java, Springboot, Microservices.
● Advocate best practices and standards
Karkinos Healthcare Pvt. Ltd.
The fundamental principle of Karkinos healthcare is democratization of cancer care in a participatory fashion with existing health providers, researchers and technologists. Our vision is to provide millions of cancer patients with affordable and effective treatments and have India become a leader in oncology research. Karkinos will be with the patient every step of the way, to advise them, connect them to the best specialists, and to coordinate their care.
Karkinos has an eclectic founding team with strong technology, healthcare and finance experience, and a panel of eminent clinical advisors in India and abroad.
Roles and Responsibilities:
- Critical role that involves in setting up and owning the dev, staging, and production infrastructure for the platform that uses micro services, data warehouses and a datalake.
- Demonstrate technical leadership with incident handling and troubleshooting.
- Provide software delivery operations and application release management support, including scripting, automated build and deployment processing and process reengineering.
- Build automated deployments for consistent software releases with zero downtime
- Deploy new modules, upgrades and fixes to the production environment.
- Participate in the development of contingency plans including reliable backup and restore procedures.
- Participate in the development of the end to end CI / CD process and follow through with other team members to ensure high quality and predictable delivery
- Participate in development of CI / CD processes
- Work on implementing DevSecOps and GitOps practices
- Work with the Engineering team to integrate more complex testing into a containerized pipeline to ensure minimal regressions
- Build platform tools that rest of the engineering teams can use.
Apply only if you have:
- 2+ years of software development/technical support experience.
- 1+ years of software development, operations experience deploying and maintaining multi-tiered infrastructure and applications at scale.
- 2+ years of experience in public cloud services: AWS (VPC, EC2, ECS, Lambda, Redshift, S3, API Gateway) or GCP (Kubernetes Engine, Cloud SQL, Cloud Storage, BIG Query, API Gateway, Container Registry) - preferably in GCP.
- Experience managing infra for distributed NoSQL system (Kafka/MongoDB), Containers, Micro services, deployment and service orchestration using Kubernetes.
- Experience and a god understanding of Kubernetes, Service Mesh (Istio preferred), API Gateways, Network proxies, etc.
- Experience in setting up infra for central monitoring of infrastructure, ability to debug, trace
- Experience and deep understanding of Cloud Networking and Security
- Experience in Continuous Integration and Delivery (Jenkins / Maven Github/Gitlab).
- Strong scripting language knowledge, such as Python, Shell.
- Experience in Agile development methodologies and release management techniques.
- Excellent analytical and troubleshooting.
- Ability to continuously learn and make decisions with minimal supervision. You understand that making mistakes means that you are learning.
Interested Applicants can share their resume at sajal.somani[AT]karkinos[DOT]in with subject as "DevOps Engineer".
- You have a Bachelor's degree in computer science or equivalent
- You have at least 7 years of DevOps experience.
- You have deep understanding of AWS and cloud architectures/services.
- You have expertise within the container and container orchestration space (Docker, Kubernetes, etc.).
- You have experience working with infrastructure provisioning tools like CloudFormation, Terraform, Chef, Puppet, or others.
- You have experience enabling CI/CD pipelines using tools such as Jenkins, AWS Code Pipeline, Gitlab, or others.
- You bring a deep understanding and application of computer science fundamentals: data structures, algorithms, and design patterns.
- You have a track record of delivering successful solutions and collaborating with others.
- You take security into account when building new systems.

- Strong proficiency in MySQL database management
- Table design including normalization
- Database backups and recovery is a plus
- Experience with recent versions of MySQL
- Understanding of MySQL’s underlying storage engines, such as InnoDB and MyISAM
- Good Experience with Procedure and events in MySQL
- Experience with replication configuration in MySQL
- Proficient in writing and optimizing SQL statements
- Knowledge of MySQL features, such as its event scheduler
- Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases
- Strong MySQL Queries tuning skills
- Write scripts using Shellscript to automate manual administrative tasks
- Maintain backups and perform point-in-time restorations
- Creating tables, alter column, and store procedure.
- Good Experience in Creating index and query optimizing
- Experience in MongoDB to SQL migration



