Telephony Engineer at Jaarvis · Remote only · 7 - 12 years · ₹10L - ₹20L / yr · Profitable · Remote only · Posted 9 Jan 2024
Essential Duties & Responsibilities included but are not limited to:
• Handle Level 1 and Level 2 Telephony, some Network support, and
escalations from Level
• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.
• Understanding of Network Support for Switching, Wireless and routers
• Log tickets and assist end users with technical queries, or escalate to the appropriate team
• Deployment, implementation, and ongoing support of telephony
solutions/systems with assistance of onsite tech team
• Ability to trouble-shoot and partner with other teams remotely for
resolution
• Follow up on outstanding requests and ensure timely resolution
• Involvement in scoping replacement or implementation options for client proposals
Required Qualifications
• 3-5+ years working in a Help Desk or IT support environment
• 2-3+ years of phone system/PBX experience
• 2-3+ years of SIP experience
• 2-3+ years of Network troubleshooting experience for LAN/WAN
• Some desirable telephony qualifications or experience in any of the
following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk
(Training will be provided on major solutions that we use)
• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet
• Excellent verbal and written skills to both customers and internal staff
• Proactively identify and resolve problems, using documented or
researched answers and providing resources to other IT staff and users
• Organizational and prioritization skills
• Demonstrated ability to quickly learn new job-related tasks
• Ability to work effectively in a team atmosphere as well as alone
depending on shift placement.
What do you need for this Role?
• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.
• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.
•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Jaarvis
About
Company social profiles
Similar jobs (10)
Head of Growth and Operations
Organisation Overview
Cyces Innovation Labs LLP is an AI-first technology company specializing in product engineering, software development, data engineering, and applied AI solutions. Having partnered with 150+ organizations globally, we help startups, enterprises, and government bodies build scalable digital products, automate workflows, and drive business growth through technology. Our team of engineers, designers, and innovators combines strong engineering principles with product thinking to deliver impactful solutions across industries.
Location: Chennai (Work from office)
Job Overview
We are seeking a strategic and results-oriented Head of Growth and Operations to lead and oversee our Website and SEO Managed Services division - Freshboost. This is a leadership role responsible for driving operational excellence, managing cross-functional teams, ensuring exceptional client delivery, and contributing to the overall growth and success of the business unit.
The Head of Growth and Operations will be accountable for the performance of Account Management, SEO, and Website Services teams, ensuring the successful delivery of client engagements while maintaining high standards of quality, efficiency, and customer satisfaction. The ideal candidate will possess strong leadership capabilities, commercial awareness, and a solid understanding of SEO, website development, digital marketing, Webflow, and WordPress.
Responsibilities
- Lead and manage the Website and SEO Managed Services division, ensuring alignment with organizational goals and business objectives.
- Provide leadership, guidance, and mentorship to Account Managers, SEO Specialists, Webflow Developers, WordPress Developers, and other team members.
- Own the end-to-end delivery of client services, ensuring projects and ongoing engagements are executed efficiently and successfully.
- Establish and monitor departmental goals, KPIs, and performance metrics to drive operational excellence and business growth.
- Ensure high levels of client satisfaction through proactive communication, effective stakeholder management, and quality service delivery.
- Act as the primary escalation point for delivery challenges, client concerns, and operational issues.
- Drive resource planning, workforce allocation, and capacity management across multiple teams and client accounts.
- Develop and implement scalable processes, workflows, and best practices to improve efficiency, productivity, and service quality.
- Collaborate with senior leadership to define delivery strategies, growth initiatives, and service improvement plans.
- Review team performance regularly and foster a culture of accountability, collaboration, and continuous improvement.
- Oversee the successful execution of SEO, website development, website maintenance, and digital marketing initiatives.
- Analyze business performance, client outcomes, and operational data to identify opportunities for improvement and expansion.
- Partner with sales and business development teams to support client acquisition, solution design, and service expansion opportunities.
- Identify risks to project delivery and implement mitigation strategies to ensure business continuity and client success.
- Drive employee engagement, talent development, succession planning, and team capability building within the division.
- Ensure adherence to company standards, service commitments, and delivery timelines across all client engagements.
- Stay informed about industry trends, emerging technologies, and market developments to continuously enhance service offerings.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Digital Marketing, Information Technology, Communications, or a related field.
- Minimum 5 years of professional experience in digital services, managed services, digital marketing, website operations, or related fields.
- Minimum 2 years of proven experience in a leadership, managerial, or delivery management role.
- Demonstrated experience leading and managing high-performing cross-functional teams.
- Strong understanding of SEO, website development, digital marketing, client delivery, and account management practices.
- Working knowledge of Webflow, WordPress, website management processes, and SEO best practices.
- Proven ability to manage multiple teams, projects, and client engagements simultaneously.
- Experience establishing KPIs, managing performance, and driving operational improvements.
- Strong business acumen with the ability to balance client satisfaction, team performance, and organizational objectives.
- Excellent leadership, stakeholder management, communication, and interpersonal skills.
- Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
- Experience managing client relationships, service delivery operations, and business performance metrics.
- Ability to influence, motivate, and develop teams in a fast-paced environment.
- Experience in agency, managed services, SaaS, consulting, or technology-driven environments will be preferred.
- Familiarity with tools such as Google Analytics, Google Search Console, Ahrefs, SEMrush, project management platforms, and reporting tools will be an advantage.
Business Development Manager – Full-Time
Location: On-site
Work Days: Monday to Friday
Experience Required: Minimum 3 years in Business Development/Sales
Education: Bachelor’s degree in Business Administration, Marketing, IT, or a related field
Job Overview
We are seeking a dynamic and results-driven Business Development Manager to join our team. In this key role, you will be at the forefront of driving revenue growth by identifying new business opportunities, building strong client relationships, and promoting our services with a strategic, client-focused approach.
The ideal candidate is a self-motivated professional with a proven sales background and excellent communication skills. You will help us reach our growth targets by creating effective sales strategies, expanding our client base, and delivering top-notch service.
Key Responsibilities
- Develop and execute sales strategies to achieve business targets for IT products, software, and services.
- Identify, qualify, and pursue new business opportunities through lead generation, networking, and market research.
- Build and maintain strong relationships with key clients, decision-makers, and stakeholders.
- Manage the entire sales cycle: prospecting, presentations, negotiations, closing, and account management.
- Lead and mentor the sales team, ensuring they meet individual and team targets.
- Collaborate with marketing and technical teams to create effective proposals and customized solutions.
- Conduct market analysis to identify trends, competitor activities, and customer needs.
- Prepare sales reports, forecasts, and performance analysis for management review.
- Represent the company at client meetings, industry events, and conferences.
Required Skills & Qualifications
- Minimum 3 years of proven experience as a Business Development Manager, Sales Executive, or a similar role.
- Demonstrated track record of achieving sales targets and driving business growth.
- Strong knowledge of the local and regional market landscape.
- Excellent verbal and written communication skills in English.
- Strong negotiation, interpersonal, and relationship-building abilities.
- Excellent time management, strategic planning, and organizational skills.
- Bachelor's degree in Business Administration, Marketing, Sales, or a relevant field is mandatory.
- Experience in customer service is an added advantage.
Why Join Us?
- Competitive salary and performance incentives
- Opportunity to work with an innovative and growing company
- Professional development and growth opportunities
- Collaborative and supportive work environment
Job Types: Full-time
Experience:
- total work: 3 years (Required)
Work Location: In person
Minimum of 5 years of experience in B2B enterprise sales with atleast 1-2years in a start-up.Should have a proven track record of closing complex deals and managing large accounts.Strong understanding of the full sales lifecycle, from prospecting to closing, with expertise in consultative selling and solution-based salesStrong negotiation and deal-closing abilities, with the capacity to build trust and rapport with high-level stakeholders.Strong experience using CRM systems to track and manage sales pipelines, opportunities, and client interactions.Should have done a 0 to 1 sales growth storyMust be handling North region currently and candidates from Delhi preferred.
Ruby on Rails (ROR)
Ruby
React.js
AngularJS (1.x)and Rails framework along with PostgreSQL database. Someone who is passionate
about coding and loves to work in an ongoing challenging environment. You will be part
of a talented software team. You have to consistently deliver in a fast paced
environment and should be more than willing to build software that people love to use.
Key Responsibilities
The individual role that you’ll play in our team:
● Developing large multi-tenant applications in Rails.
● Understanding Rails best practices and religiously introducing those to our
codebase.
● Knowledge on how to do effective Refactoring.
● Ability to write unit tests and following those practices religiously.
● Working closely with the Product managers and UX team.
● Helping QAs to write automated integration tests.
● Staying up-to-date with current and future Backend technologies and
architectures.
Read the ‘Skills and Experience’ section, it is not the usual yada yada, you’ll be
asked specific questions on these.
Skills and Experience
● Ruby on Rails architecture best practices
● Knowledge on the latest versions on ROR
● Strong OOP knowledge in Ruby.
● Asynchronous Networking in Ruby
● Designing RESTFul HTTP APIs using JSON-Schema or JSON API (jsonapi.org).
● Ability to architect and develop API only backend
● Experience in using ActiveRecordSerializer
● Understanding O-Auth2 or JWT (Json Web Token) authentication mechanisms.
● How to use RSpec
● Rails Security Best Practices
● PostgreSQL and Rails.
● SQL concepts like Joins, Relationships etc.
● Understanding DB Partition strategies.
● Knowledge about refactoring ActiveRecord Models (read this - “7 Patterns to
Refactor Fat ActiveRecord Models”).
● Understanding scaling strategies for a high-traffic Rails applications (2 million+
requests a day).
● Background Job processing using Redis and Sidekiq
● Experience in using Amazon Web Services (AWS) tools.
● Writing automated Deployment Scripts using Capistrano, Ansible etc.
● Sending emails in Rails
● Knowledge in Linux and Git is mandatory
Business Development Executives (Only Male)
Location: Vapi Valsad and Vadodara
Responsibilities
- Develop Local sales strategies for market penetration for Domestic and International Tours.
- Researching and identifying sales opportunity, generating leads, target identification.
- Build new client’s database of Retail and Corporate Clients.
- Identify opportunities for campaigns and services that will lead to an increase in sales.
- Expanding business in the given territory.
- Promote the company's products/ services.
Desired Candidate
- looking for candidates who have min 0-2 years of sales and marketing experience, Tours / Tourism Sales experience( desirable )
- Well aware of local region and areas.
- Good contacts and database of retail and corporate clients
- Proactive and good communication skills
Qualification: Any Graduate/PG, MBA Marketing (desirable)
• Key Skillset: -
• Advanced SQL Skills and good Communication Skills are mandatory.
• Develop and execute detailed Data warehouse related functional, integration and regression test cases, and documentation
• Prioritize testing tasks based on goals and risks of projects and ensure testing milestones, activities and tasks are completed as scheduled.
• Develop and Design Datawarehouse testcases, scenarios, and scripts to ensure quality Data warehouse /BI applications.
• Report the status of test planning, defects and execution activities, including regular status updates to the project team.
• Hands on Experience on any SQL Too
React.js
Javascript
Redux/FluxWe have an urgent opening for the React JS Developer.
Must have hands on experience for at least 2 years.
We are US based IT Company.
Working 5 Days a Week.
Best package in the industry.
Responsibilities:
1. Developing new user-facing features using React.js
2. Developing and implementing highly responsive user interface components using react concepts.
3. Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
4. Troubleshooting interface software and debugging application code.
5. Monitoring and improving front-end performance.
6. Translating designs and wireframes into high-quality code.
7. Proficiency with agile development methodologies
8. Work and collaborate with the rest of the engineering team
Skills and requirements:
1. Thorough understanding of React.js or Vue.js and its core principles
2. Experience with popular React.js workflows (such as Flux or Redux)
3. In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
Responsible for analysis, design & build of solutions in FICO with focus on Controlling and
General Ledger.
Assist Business Blueprint and define solutions leveraging best practices.
Assist Functional Spec creation and work with Technical team of ABAP Developers.
Engage with Technical Teams for Integration and Data Management for SAP Interfaces.
Ensure stabilization of solution and continuous improvements.
Prepare documentation and Train Key end users.
Provide on-call support as needed.
Provide timely, accurate, and complete responses to user inquiries.
Maintain user procedures, process maps, training materials and documentation. Conduct user
training.
Coordinate user acceptance testing and quality assurance standards for all supported systems.
Maintain discretion and confidentiality in all areas pertaining to data and proprietary info, both
internal or customer specific.
Skills Requirements:
Strong background in Finance and Accounting principles
Bachelor's Degree in Management Information Systems, Information Technology, Computer
Science, or equivalent years of Systems Administration and Systems Analyst experience.
Minimum of 5 years of working SAP experience is required.
Strong hands-on configuration experience in configuration of SAP modules; FI/CO, PS
Strong understanding of MM & SD integration with FI. SD Knowledge is a plus.
Solid working knowledge of accounting and financial processes is mandatory.
Knowledge of the Software Development Lifecycle (SDLC) as well as software development
methodologies (e.g. Agile, Scrum, Waterfall, etc.)
Advanced knowledge of Excel, with ability to analyze financial data.
Critical thinking ability
Strong problem-solving capacity
Excellent written and verbal communication skills
Ability to work both independently and as a part of a team
Ability to communicate effectively in an international environment.
NodeJS (Node.js)
ExpressJavascript
MongoDBMongoDBExpressRole Description:
- Design, build, and maintain applications using Node.JS
- Hands-on working on various Azure PAAS services.
- Good problem solving abilities along with strong understanding of Data structures, various design patterns & algorithms.
- Enhance existing services and applications to increase availability, reliability, and scalability in a microservices environment
- Work across the engineering team to build new features and services at scale
- Improve engineering tooling, process, and standards to enable faster, more consistent, more reliable, and highly repeatable application delivery
- Remain engaged with latest technology trends and understand operational challenges to continually evolve application delivery processes and platform components
- Support platform technology decisions based on performance metrics and operational SLAs
- Provide guidance and best practices around security for applications and platform infrastructure
Qualifications:
- 3+ years software development experience using Node.JS
- Must have experience & understanding of working on Azure PAAS services.
- Strong understanding of Azure PAAS services like Services, Service Bus, etc.
- Exposure/understanding of JavaScript frameworks like Angular.JS/React.JS is added advantage.
- Experience with database and cloud technologies
- Understand the benefits of microservices, but also understand the challenges they bring and current trends on how to address those challenges
- Strong written and verbal communication skills
- BS degree in Computer Science or equivalent, Master’s degree preferred.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon