
Essential Duties & Responsibilities included but are not limited to:
• Handle Level 1 and Level 2 Telephony, some Network support, and
escalations from Level
• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.
• Understanding of Network Support for Switching, Wireless and routers
• Log tickets and assist end users with technical queries, or escalate to the appropriate team
• Deployment, implementation, and ongoing support of telephony
solutions/systems with assistance of onsite tech team
• Ability to trouble-shoot and partner with other teams remotely for
resolution
• Follow up on outstanding requests and ensure timely resolution
• Involvement in scoping replacement or implementation options for client proposals
Required Qualifications
• 3-5+ years working in a Help Desk or IT support environment
• 2-3+ years of phone system/PBX experience
• 2-3+ years of SIP experience
• 2-3+ years of Network troubleshooting experience for LAN/WAN
• Some desirable telephony qualifications or experience in any of the
following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk
(Training will be provided on major solutions that we use)
• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet
• Excellent verbal and written skills to both customers and internal staff
• Proactively identify and resolve problems, using documented or
researched answers and providing resources to other IT staff and users
• Organizational and prioritization skills
• Demonstrated ability to quickly learn new job-related tasks
• Ability to work effectively in a team atmosphere as well as alone
depending on shift placement.
What do you need for this Role?
• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.
• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.
•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.

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Company Overview:
At Grant Thornton Bharat, we are committed to bringing positive change to all that we do. We are a
founding member firm of the Grant Thornton international network and India’s pre-eminent consulting firm.
We offer a range of solutions in assurance, tax, technology, managed services, deals, ESG and risk
consulting to mid-market companies, government, large corporates, and digital natives. We #GoBeyond for
our people, clients, and communities to shape Vibrant Bharat.
Job Summary:
We are currently seeking a Technical Consultant to deliver Microsoft Dynamics 365 F&O projects. This
pivotal role involves customizing and configuring the D365 F&O platform to meet unique business needs
across various industries. The ideal candidate will bring a robust mix of technical expertise in D365
applications and a client-oriented approach to ensure project success. Responsibilities include executing
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Key Responsibilities:
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System Configuration and Customization: Configure and customize Dynamics 365 applications according to
project specifications. Implement advanced functionalities and custom workflows to enhance business
processes and user experience.
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develop customizations in MS Dynamics 365 F&O.
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o Developing custom reports and dashboards in D365 F&O
Training and User Support: Develop and conduct comprehensive training sessions for end-users. Provide
ongoing support and troubleshooting, ensuring high levels of customer satisfaction and system adoption.
Continuous Improvement and Innovation: Stay abreast of the latest updates and features in Dynamics 365
and related technologies. Recommend and implement improvements to existing configurations and
practices to enhance system performance and business outcomes.
Qualifications:
Full-time bachelor’s degree or higher in Computer Applications/Information Technology/Engineering.
Candidates with Dynamics 365: Finance and Operations Apps Developer Associate certification will be
preferred.
Skills and Competencies:
The crucial technical and interpersonal skills needed for a technical consultant responsible for Dynamics
365 F&O projects are mentioned below, emphasizing their role in both technical execution and
stakeholder management.
Expertise in Dynamics 365 F&O: Profound knowledge of Dynamics 365 F&O, including its financial, supply
chain, and operations modules, and familiarity with core development in X++, Visual Studio, and UI
customizations.
Technical Skills: Proficient in SSRS report development, Power BI, SQL performance tuning, data
management, and integrations using Azure functions, Logic Apps, Power Automate, and PowerApps.
Integration and Data Management: Skilled in integrating D365 F&O with various systems and applications,
using data migration tools like Data Entities and DMF, and understanding data models and warehousing
concepts.
Security and Compliance: Ability to configure and manage security settings within D365 F&O to maintain
data integrity and confidentiality, along with an understanding of security roles and permissions.
Experience Level:
The candidate should have a total professional experience of 2-5 years as a technical consultant for D365 F&O
ERP across the current SaaS version and the previous versions of Microsoft Dynamics AX. The candidate should
have at least1 end to end implementations or migration as a technical consultant in Dynamics D365 F&O versions
in the last 3 years, as a technical consultant.
Professional Development:
You should possess a robust willingness to learn and evolve within this dynamic field. The ideal candidate should
be highly motivated to undertake comprehensive online training on the technical aspects of Microsoft D365
Finance & Operations ERP system and supporting technologies, demonstrating a commitment to maintain the
necessary certifications relevant to your role. This role is suited for an individual eager to dive deep into ERP
systems, who sees the value in continuous professional development and is ready to align their skills with the
cutting-edge needs of our industry.
Work Environment and Flexibility:
[Details about the company’s work culture, team dynamics, and flexible working options like remote work or
flexible hours]
Benefits:
[Outline of benefits offered, such as health insurance, retirement plans, wellness programs, etc.]
Commitment to Diversity and Inclusion:
[Statement about the company's dedication to creating a diverse and inclusive workplace]
Application Process:
[Instructions on how to apply, required documents, and submission format]
[Include any deadline for application submissions]
Equal Opportunity Statement:
[A statement affirming the company's commitment to being an equal opportunity employer, ensuring that all
applicants will be considered without regard to race, color, religion, gender, gender identity or expression,
sexual orientation, national origin, genetics, disability, age, or veteran status.]
Legal Disclaimers/Compliance Statements:
[Include any necessary legal or compliance statements relevant to the job or industry]
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-Experience in Fintech and B2C SaaS applications
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* Should know git, cPanel FTP
* Competencies in working with technologies like AJAX, MySQL, JSON, HTML,
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