
A Desktop Support Engineer is responsible for providing technical assistance to end users, troubleshooting hardware and software issues, and ensuring smooth IT operations. The role involves installing, configuring, and maintaining computer systems, peripherals, and network connections while providing excellent customer service.
Key Responsibilities:
- Install, configure, and troubleshoot desktops, laptops, and peripherals.
- Provide first-level support for software, hardware, and network-related issues.
- Assist users with operating system, application, and connectivity problems.
- Perform system updates, patch installations, and regular maintenance.
- Maintain and manage IT assets, ensuring proper documentation.
- Troubleshoot and resolve printer, scanner, and other peripheral issues.
- Support remote users through phone, email, or remote desktop tools.
- Collaborate with IT teams to escalate and resolve complex technical issues.
- Ensure security protocols and best practices are followed for system safety.
- Document solutions, processes, and user issues for future reference.
Required Skills:
- Strong knowledge of Windows, macOS, and basic Linux troubleshooting.
- Experience with Microsoft Office, email configurations, and software installations.
- Basic networking knowledge (IP addressing, DNS, DHCP, VPN, Wi-Fi).
- Hands-on experience in troubleshooting hardware components.
- Familiarity with Active Directory, user account management, and system policies.
- Good problem-solving and communication skills.
- Ability to work independently and handle multiple tasks efficiently.
Experience & Qualifications:
- Bachelor's degree in IT, Computer Science, or related field (preferred).
- 1-2 years of experience in desktop support or IT helpdesk roles.
- Certifications like CompTIA A+, ITIL, or Microsoft Certified are a plus.

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Salary: 25K-30K
Reporting: Sales Manager
Opening: 1
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Conduct site visits to gather essential information and assess project feasibility.
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Prepare detailed cost estimates for MEP projects, including materials, labour,
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Utilize estimation software and tools to create accurate quantity take-offs and
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Research and analyse historical cost data and market rates to ensure
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Collaborate with suppliers and subcontractors to obtain competitive pricing for
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Participate in the bid process, including reviewing bid invitations and
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Collaborate with the procurement team to gather necessary information for
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Excellent analytical and mathematical skills for accurate cost calculations.
Strong attention to detail and the ability to work with complex data.
Effective communication and interpersonal skills for cross-functional collaboration.
Ability to work under pressure and meet tight deadlines.
Professional certifications or affiliations related to estimating or MEP (preferred).
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