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Desktop Engineer
Desktop Engineer
Care Infotech's logo

Desktop Engineer

Aman Shaikh's profile picture
Posted by Aman Shaikh
1 - 2 yrs
₹12L - ₹15L / yr
Rajkot, Surat, Bharuch, Bhuj
Skills
Hardware troubleshooting
Troubleshooting
Remote desktop
Remote Desktop Services
Bachelor of Computer Science

A Desktop Support Engineer is responsible for providing technical assistance to end users, troubleshooting hardware and software issues, and ensuring smooth IT operations. The role involves installing, configuring, and maintaining computer systems, peripherals, and network connections while providing excellent customer service.

Key Responsibilities:

  • Install, configure, and troubleshoot desktops, laptops, and peripherals.
  • Provide first-level support for software, hardware, and network-related issues.
  • Assist users with operating system, application, and connectivity problems.
  • Perform system updates, patch installations, and regular maintenance.
  • Maintain and manage IT assets, ensuring proper documentation.
  • Troubleshoot and resolve printer, scanner, and other peripheral issues.
  • Support remote users through phone, email, or remote desktop tools.
  • Collaborate with IT teams to escalate and resolve complex technical issues.
  • Ensure security protocols and best practices are followed for system safety.
  • Document solutions, processes, and user issues for future reference.

Required Skills:

  • Strong knowledge of Windows, macOS, and basic Linux troubleshooting.
  • Experience with Microsoft Office, email configurations, and software installations.
  • Basic networking knowledge (IP addressing, DNS, DHCP, VPN, Wi-Fi).
  • Hands-on experience in troubleshooting hardware components.
  • Familiarity with Active Directory, user account management, and system policies.
  • Good problem-solving and communication skills.
  • Ability to work independently and handle multiple tasks efficiently.

Experience & Qualifications:

  • Bachelor's degree in IT, Computer Science, or related field (preferred).
  • 1-2 years of experience in desktop support or IT helpdesk roles.
  • Certifications like CompTIA A+, ITIL, or Microsoft Certified are a plus.
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Care Infotech

Founded :
2017
Type :
Services
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

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Shubham Vishwakarma

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