Senior Customer Success Engineer - Mutual Funds / Fintech
About your Role
At Fintech Primitives we are reimagining WealthTech from the ground up. We are a B2B fintech infra company with deep customer obsession. We currently power some of the fastest growing fintechs and enterprises. We are on a high growth track and need people like you to join us on this mission towards hyper-scale.
We are looking for Integration and Support superheroes to help our customers succeed. This is your chance to work directly with multiple fintechs / enterprises and help them realize their dreams of changing how investing works.
Your Career
You will join the highly skilled team who are responsible for delivering Cybrilla’s Fintech Primitives services. You represent the company for the world outside, it’s that simple! When the customer closes technical sessions or queries they should feel confident about knowing our products and services. In short, they should be equipped with the tools to be successful. In short, they should be equipped with the tools to be successful.
Responsibilities :
Your customers are developers here who are integrating Fintech primitives APIs, you make an impact by providing implementation, integration and operational guidance. You independently dive into the problem with the eye to both immediate resolution and follow-up through changes and automations.
This enables our customers to develop an awesome product!
Diagnose and troubleshoot concerns
- Often customers may not know where the issue lies - so ask simple, accurate and complete data inputs to understand the problem and get started with root cause analysis and resolution.
- Time is of the essence - by providing timely response and resolution within the SLA, you induce confidence and path to great relationship building with your customers.
- Collaborate and coordinate with cross-functional teams (delivery, product, operations, engineering, related 3rd parties, customer) and look for ways to improve the velocity of issue resolution.
- Handle interruptions \ technical upgrades via upfront communication, keeping customers up to date at all times until resolution.
Help customers implement product
- Be updated! - by continuously improving your technical and operational understanding of the product, you provide the latest and greatest product implementation assistance to the customers.
- Enable smooth integration of the product into customer’s business by resolving technical or operational queries at any stage of implementation.
- Enable faster onboarding and go live by guiding them at every step of the implementation.
Represent customer issues
- Understand areas of product and service improvement during collaboration with internal teams and external customers.
- Correlate technical and operational issues across product verticals as well as customer accounts.
- Act as a customer advocate and drive enhancements and feature requests with internal teams on products and services.
- Utilize feedback to improve customer experience and debugging strategies.
Required Skills and Experience -
Must have skills -
- 7 to 10 years of experience as a Customer Success Engineer.
- Problem-solving and troubleshooting skills.
- Strong will to provide customer services according to agreed SLA’s.
- Degree in Programming or scripting language and databases.
Good to have skills -
- Exposure to mutual funds as an investor is preferable.
What’s in it for you?
- Opportunity to work on a unique developer first platform for the Indian wealth management industry.
- Opportunity to work with a highly respected & appreciated fintech company.
- Opportunity to solve deep domain and technology problems, at scale.
- Increasing your geek quotient, by attending meetups and conferences. Yes, we dig that stuff.
- Grow exponentially, by working in small and transparent teams.
- Who says you can’t make friends at work, we do!

About Cybrilla Technologies
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Job Description: Python Backend Developer
Experience: 7-12 years
Job Type: Full-time
Job Overview:
Wissen Technology is looking for a highly experienced Python Backend Developer with 7-12 years of experience to join our team. The ideal candidate will have deep expertise in backend development using Python, with a strong focus on Django and Flask frameworks.
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API Development: Expertise in building and maintaining RESTful APIs.
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Benefits:
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- Good understanding of REACT application, Native Android, System architecture, and workflows
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Designation/Role : Wealth Manager
Location : WFH
Working Days : 5 Days
Experience: 2 to 5 year(s)
Qualification : Any Graduation
A Wealth Manager is required to interact with customers for the most part of his/her day. The job also requires thorough financial and alternative investment sector knowledge in order to provide sound and reliable advice to clients. The major skills and competencies required are:
Excellent people management skills | Client-driven with a strong focus on the quality of service
Strong interpersonal communication skills | An excellent understanding of financial planning, wealth management, Alternative investment & understanding client needs | Ability to analyse and research information | Ability to explain complex information clearly and simply
Responsibilities:
- Excellent people management skills
- Client-driven with a strong focus on the quality of service.
- Strong interpersonal communication skills.
- An excellent understanding of financial planning, wealth management, Alternative investment & understanding client needs.
- Ability to analyse and research information
- Ability to explain complex information clearly and simply
Requirements :
- Proven track record in call handling both inbound & outbound
- Must have B2C experience
- Must have basic knowledge of business financial products
- Strong phone presence and experience dialing dozens of calls per day
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Prior work experience is Financial organisation preferred

