Senior Customer Success Engineer - Mutual Funds / Fintech

About us

DigitalCave is a UK-based digital services company providing web development and digital marketing solutions to clients internationally. We work with remote professionals on a contract basis and focus on delivering measurable results.

Key responsibilities

• Perform keyword research and competitor analysis for UK and international websites
• Execute on-page SEO (meta tags, content optimisation, internal linking)
• Work on off-page SEO including ethical link building and outreach
• Monitor website performance using Google Search Console and Google Analytics (GA4)
• Identify and fix basic technical SEO issues (indexing, site structure, page speed)
• Conduct regular SEO audits and implement improvements
• Prepare weekly and monthly SEO performance reports

Required skills & experience

• 1–2 years of hands-on SEO experience on live websites
• Strong understanding of on-page and off-page SEO
• Experience with Google Search Console and Google Analytics
• Working knowledge of SEO tools such as SEMrush or Ahrefs
• Basic understanding of technical SEO
• Experience with WordPress websites

Good to have

• Experience working on UK or international SEO projects
• Familiarity with Screaming Frog or similar audit tools
• Basic knowledge of HTML and site structure

Work details

• Remote role
• Full-time engagement
• Contract / freelance position
• 5 days a week

Note

Please apply only if you have worked on live websites and can share examples of your work or performance metrics during the interview.

Position : India Practice Head We are seeking an experience and Dynamic individual to lead our Cyber Security services in India. As India Practice Head you will be responsible for driving business growth, managing client relationships, and delivering exceptional cyber security services to our clients. 

You will work closely with leadership team

to develop and execute the strategic plan for the India Practice. 

Key Responsibilities: 

• Lead the Cyber security services practice in India including business development, client relationships management, service delivery and offshore business execution coming from US 
• Develop and execute the strategic plan for the India practice in alignment with the global cybersecurity services strategy.  
• Build and maintain strong relationships with key clients and stakeholders, ensuring their needs are met and exceeded.  
• Drive business growth through the development of new services offerings, market analysis, and competitive intelligence.  
• Manage and mentor a team of cybersecurity professionals, providing guidance and support to ensure quality service delivery.  
• Ensure compliance with relevant laws, regulations, and industry standards in India.  

Requirements:  

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.  
• At least 15 years of experience in cybersecurity services, with a proven track record of successful business development and client relationship management.  
• Strong knowledge of cybersecurity frameworks and standards, such as ISO 27001, NIST, and PCI DSS, CERT-In 
• Experience in managing Departments and mentoring a team of cybersecurity professionals.  
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and stakeholders.  
• Strong leadership skills, with a proven track record of building and leading high-performance teams. Experience in managing cyber security services for mid-enterprises. 
• Ability to research and evaluate potential solutions to determine suitability for the organization’s needs. Capability to work in a fast-paced environment and manage multiple projects simultaneously. 
• Keep up to date with the latest cybersecurity trends and technologies. 
• If you are a driven and experienced cybersecurity professional with a passion for leading and growing a practice, we encourage you to apply for this exciting opportunity. 

Job Title: Accounts Executive

Job Summary:

The Accounts Executive will provide essential support to the Financial Controller in managing and maintaining the financial accounting system and records. The role involves preparing financial statements, offering financial advice and support, and collaborating with internal and external auditors. The position requires flexible working hours aligned with the Kuala Lumpur time zone (7.30 a.m - 4 p.m).

Responsibilities:

- Collaborate with the Financial Controller to manage and maintain the financial accounting system and records.

- Prepare monthly management accounts.

- Adhere to flexible working hours according to the Kuala Lumpur time zone (7.30 a.m - 4 p.m).

- Liaise with both internal and external auditors.

- Provide other financial advice and support as needed .

Qualifications:

- M.com Graduate.

- Preference for candidates pursuing CA/CMA/ICW certification.

- Must have at least 3 years of accounting experience, preferably in auditing.

- Possess extensive knowledge of financial nuances.

-Immediate joiners are preferred.

Compensation:

The Annual salary for this position is in the range of 3 to 3.5 LPA (Indian Rupees).

Preferred Skills:

• Good communication skills in English (Written and Oral)
•  Strong knowledge of RDBMS concepts
•  Strong analytical and problem-solving skills
•  Experience in performance tuning
•  Experience in interaction with the customer
• Mandatory technical skills Java, Spring boot , Microservices , Hibernate
• Preferred Tools (SVN, GIT, Maven, Jenkins Jira Confluence) 
•  Ability to explore the application by himself/herself from the training provided.

Responsibilities:

• New feature development or enhancement or change request activities (Requirement analysis, Requirement documentation, Design, Coding, Review, Testing and Release process)
•  Defect Fixing (Defect analysis, route cause identification, Code change, testing, obtaining user confirmation and release process)
• Support tasks (Ticket analysis, data uploading, performance tuning, job monitoring, any analysis task, ReportGeneration and etc.,)
• Level 2 and Level 3 support (Support process adherence)
• Functional and technical or solution documentation preparation
• Execution will either be Waterfall or Agile
• The process needs to be followed as defined by RBEI or RBEI’s Customer
• Preparation & participation in the project status and review meeting

Responsibilities:

• Create games in Unity for iOS and Android (OSX and Windows is considered a plus).
• Write super-clean, testable, and well documented code in C#.
• Implement systems for the games based on design specifications.
• Implement, debug and refine core game play features.
• Collaborate effectively with a small, high-energy team of game designers and programmers.
• Work with other developers to devise customized solutions to difficult problems.
• Implement game functionality as per design document and specification.

Requirements:

• Strong knowledge of object oriented design, design patterns, 3D Math, and data structures.
• Expert knowledge of Unity3D Programming including Unity GUI, C# scripting, Asset Bundles, Materials/Shaders and iPhone deployment.
• Graphics Development (Particle Systems, Shaders). Experience with both 3D and 2D graphics in Unity.
• Experience implementing and/or creating native iOS and Android plugins for Unity.
• Experience in Adobe Creative Suite, including Photoshop, Illustrator and Flash.
• Experience with Visual Studio and/or Team Foundation Server.
• Experience using mobile platform native features such as accelerometer, camera, push notifications, etc.
• Strong knowledge of C# and the .net framework 2.0 or above.
• Must love to roll-­up sleeves and get dirty with Unity3D; Integrating textures, animation, meshes, adjusting lighting, setting camera angles, optimization, audio integration etc.
• Ability to work on fixed deadlines.

Skills:

• Experience with C#, Objective-­C and Javascript are a plus.
• Level logic design, scene flow planning and creation experience.
• Facebook application development.

We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• Bachelor’s degree in computer science, information technology, or a similar field.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.

Product Manager 

Responsibilities:

• Manage agile product development process from product management point of view
• Develop and implement product strategies consistent with company vision
• Develop and maintain an understanding of the product, market, and competition
• Develop product positioning and go to market strategy
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and products
• Identify areas for growth and create strategic product line roadmaps to help drive adoption of the product and differentiating features
• Analyze potential partner relationships for the product and lead the effort to integrate our applications with other leading industry systems
• Work with QA engineers to create test plans
• Serve as an in-house expert for our products and become the go-to person for all functional issues
• Keep abreast of the goings-on in the industry
• Make creative recommendations to expand product base and vision
• Manage all lifecycle stages for a product from ideation through sunset, with responsibility for ensuring that deliverables are understood and releases are delivered on time.

Skills Required:

• In-depth knowledge of Agile methodology for product development
• In-depth knowledge of  SCRUM & JEERA
• Outstanding communication, presentation and leadership skills.
• Excellent organizational and time management skills.
• Sharp analytical and problem-solving skills.
• Creative thinker with a vision.
• Attention to details.
• In depth knowledge of  following technologies:
• Frontend:
• Angular 2+, typescript. (Required)
• Backend:
• Django/DjangoREST, Python (Prefered) or NodeJs. 
• Good experience of microservices. 
• Mobile:
• Flutter/Dart or other Core Android/IOs development. 
• DevOps:
• Good understanding of AWS which includes(All required):
• Good expertise in Linux.
• EC2 instance management.
• Scalability (Horizontal or Vertical) which includes autoscaling.
• Proper use of S3 for static file management. 
• SNS or AWS email service.
• AWS resource cost optimization. 
• Proper knowledge of Load Balancers.
• Other:
• Bitbucket/GIT pipelines for automatic build and deploy.
• JIRA.
• Testing with professional test cases. 
• Database: SQL and NoSQL.

Experience :

• Minimum 4-7 years of  experience as a Product Manager 
• Masters in Computer Science, Engineering or similar relevant field