Senior Customer Success Engineer - Mutual Funds / Fintech
JavascriptAbout your Role
At Fintech Primitives we are reimagining WealthTech from the ground up. We are a B2B fintech infra company with deep customer obsession. We currently power some of the fastest growing fintechs and enterprises. We are on a high growth track and need people like you to join us on this mission towards hyper-scale.
We are looking for Integration and Support superheroes to help our customers succeed. This is your chance to work directly with multiple fintechs / enterprises and help them realize their dreams of changing how investing works.
Your Career
You will join the highly skilled team who are responsible for delivering Cybrilla’s Fintech Primitives services. You represent the company for the world outside, it’s that simple! When the customer closes technical sessions or queries they should feel confident about knowing our products and services. In short, they should be equipped with the tools to be successful. In short, they should be equipped with the tools to be successful.
Responsibilities :
Your customers are developers here who are integrating Fintech primitives APIs, you make an impact by providing implementation, integration and operational guidance. You independently dive into the problem with the eye to both immediate resolution and follow-up through changes and automations.
This enables our customers to develop an awesome product!
Diagnose and troubleshoot concerns
- Often customers may not know where the issue lies - so ask simple, accurate and complete data inputs to understand the problem and get started with root cause analysis and resolution.
- Time is of the essence - by providing timely response and resolution within the SLA, you induce confidence and path to great relationship building with your customers.
- Collaborate and coordinate with cross-functional teams (delivery, product, operations, engineering, related 3rd parties, customer) and look for ways to improve the velocity of issue resolution.
- Handle interruptions \ technical upgrades via upfront communication, keeping customers up to date at all times until resolution.
Help customers implement product
- Be updated! - by continuously improving your technical and operational understanding of the product, you provide the latest and greatest product implementation assistance to the customers.
- Enable smooth integration of the product into customer’s business by resolving technical or operational queries at any stage of implementation.
- Enable faster onboarding and go live by guiding them at every step of the implementation.
Represent customer issues
- Understand areas of product and service improvement during collaboration with internal teams and external customers.
- Correlate technical and operational issues across product verticals as well as customer accounts.
- Act as a customer advocate and drive enhancements and feature requests with internal teams on products and services.
- Utilize feedback to improve customer experience and debugging strategies.
Required Skills and Experience -
Must have skills -
- 7 to 10 years of experience as a Customer Success Engineer.
- Problem-solving and troubleshooting skills.
- Strong will to provide customer services according to agreed SLA’s.
- Degree in Programming or scripting language and databases.
Good to have skills -
- Exposure to mutual funds as an investor is preferable.
What’s in it for you?
- Opportunity to work on a unique developer first platform for the Indian wealth management industry.
- Opportunity to work with a highly respected & appreciated fintech company.
- Opportunity to solve deep domain and technology problems, at scale.
- Increasing your geek quotient, by attending meetups and conferences. Yes, we dig that stuff.
- Grow exponentially, by working in small and transparent teams.
- Who says you can’t make friends at work, we do!
Shubham Vishwakarma
Full Stack Developer - Averlon
About Cybrilla Technologies
About
Connect with the team
Company social profiles
Similar jobs
Job description
urgent opening for Upstox Insurance
SALARY :upto 24k to 25k take home
Need mandatory insurance exp
Min qualification : HSC
shift time- 9:30 to 6:30
Rotational week off
UNLIMITED INCENTIVES
Location - Thane , Mumbai
About CoverSelf: We are an InsurTech start-up based out of Bangalore, with a focus on Healthcare. CoverSelf empowers healthcare insurance companies with a truly NEXT-GEN cloud-native, holistic & customizable platform preventing and adapting to the ever-evolving claims & payment inaccuracies. Reduce complexity and administrative costs with a unified healthcare dedicated platform.
About the Role:
We are looking for a skilled and proactive IT Support Engineer to join our growing IT team. As an IT Support Engineer, you will be responsible for providing technical support, troubleshooting issues, and assisting in the day-to-day operations of our IT infrastructure. The ideal candidate should have 2-4 years of experience in IT support, with a solid understanding of networking, hardware, software, and systems administration.
Responsibilities
➔ Provide first- and second-level technical support to end users, troubleshooting hardware, software, and network issues both onsite and remotely.
➔ Assist in maintenance of servers, desktops, laptops, and mobile devices, ensuring optimal performance.
➔ Support the configuration and maintenance of network devices (routers, switches, firewalls) and ensure secure and reliable connectivity.
➔ Aid in the rollout, installation, and configuration of new hardware and software applications, including updates and patches.
➔ Develop and maintain technical documentation and user guides. Conduct basic training sessions to help staff better utilize IT resources.
➔ Track, prioritize, and resolve tickets using the organization’s helpdesk system. Escalate issues as needed and follow up to ensure resolution.
➔ Support initiatives related to IT security, ensuring systems adhere to compliance and policy standards, and participate in routine system audits.
Requirements
➔ 2-4 years of experience in IT support, network administration, or a similar role.
➔ Solid understanding of operating systems (Windows, Linux, macOS) and network protocols.
➔ Experience with hardware troubleshooting and software installation.
➔ Exposure to SASE tools like Zscaler, Netskope, PaloAlto Prisma Access.
➔ Knowledge of Active Directory, Office 365, and other enterprise IT solutions.
➔ Basic experience in server administration and virtualization technologies (VMware, Hyper-V).
➔ Excellent communication skills and a customer-focused approach.
Preferred Skills (Optional):
➔ Experience with IT service management (ITSM) tools (e.g.,JIRA Service Desk, ServiceNow,Freshworks etc).
➔ Exposure to virtualization technologies (e.g., VMware, Hyper-V) or cloud platforms (e.g., AWS, Azure).
➔ Knowledge of scripting or automation (e.g., PowerShell, Python) for routine tasks.
Work Location: Bangalore
Work Mode: WFO
Benefits: Best in the Industry Compensation, Friendly & Flexible Leave Policy, Health Benefits, Certifications & Courses Reimbursements, Chance to be part of rapidly growing start-up & the next success story, and many more.
Additional Information: At CoverSelf, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
About PrintStop Our vision is 'to transform the procurement processes of large enterprises and make happy and efficient workplaces' We are a 16-year-old bootstrapped company, profitable and growing year on year
with a team size of 120. We have carved our niche in the printing and corporate gifting industry with our products and technology-enabled platform solutions (Mandaala). We sell products that include:
1. printed products like business cards, brochures, standees, etc and
2. branded merchandise products: We have logo branding capabilities using technologies like Laser engraving, UV printing, embroidery, etc on 40+ product categories like apparel, bottles, pens, backpacks, etc
Mandaala by PrintStop is a SaaS-based platform for Enterprises and it automates the order-to-delivery workflows for branded merchandise, onboarding kits, stationery, marketing collateral, corporate gifts, and a lot more. Using Mandaala’s digital portals for specific products, large organizations automate the manual effort, eliminate errors in artworks, enable inbuilt approvals, and get complete visibility of spending, thus reducing the effort required by almost 80%. We serve 2 customer segments namely SMEs (to know more visit https://www.printstop.co.in/) and large Enterprises (to know more visit
https://www.mandaala.com/) like Dr. Reddys, Infosys, Tech M, HDFC Life, Deloitte We are an ISO 9001, ISO 27001 and a Great Place to Work Certified company. Our average employee tenure is 5 years. Our people love to grow with us :)
Role Enterprise Sales Manager
The primary responsibility of this role is to convert new customers for Mandaala (the Enterprise division). This typically involves researching and reaching out to prospective companies; pitching our products and solutions and converting them. (our target market is India's top 1000 companies). The role entails engaging with senior (VP and above) stakeholders in the HR, Admin, and Marketing departments of these companies.
Location Mumbai, Pune, Chennai, Hyderabad
Key Responsibilities :
1. Research prospects in target companies
2. Reach out to senior stakeholders using various methods such as emails, social media (LinkedIn), and calls to generate meetings
3. Present and pitch Printstop's products and solutions
4. Engage and build relations with key stakeholders to be able to convert and generate new business.
5. Upsell/cross-sell to penetrate the converted account to increase wallet share
6. Manage and keep the sales data updated in an accurate and timely manner in the CRM
7. Follow the sales processes and participate in ongoing sales and product training
Exposure to working in HRTech, B2B SaaS or gifting/printing company is a plus.
Skillsets:
Primary
1. Self-starter / Self-drive
2. Self Confidence (Senior stakeholder management)
3. Persuasion
4. Business Acumen: Understand customer - product - value proposition
5. Solution / Value-based selling
6. Executive Level Communication (spoken, verbal, listening)
7. Strong attention to detail
8. Strong project/task management
9. Strong time management skills with the ability to multitask
Secondary
1. Negotiation skills
2. Using sales tools, AI & CRM
3. Presentation skills
CC++
JavaRequirements
• Extensive and expert programming experience in at least one general programming language (e. g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.
• Experience with multi-threading and concurrency programming.
• Extensive experience in object oriented design skills, knowledge of design patterns, and a huge passion and ability to design intuitive modules and class-level interfaces.
• Excellent coding skills - should be able to convert design into code fluently.
• Knowledge of Test Driven Development.
• Good understanding of databases (e. g. MySQL) and NoSQL (e. g. HBase, Elasticsearch, Aerospike etc).
• 4+ years of experience in the art of writing code and solving problems on a large scale.
• Open communicator who shares thoughts and opinions frequently, listens intently, and takes constructive feedback.
Greeting from DevCare Solutions!!!
Job Description:
We're looking for an experienced US Healthcare Recruiter to join our team. The ideal candidate should have a stable profile and prior experience with RN, LPN, LVN, CNA,STNA roles. This on-site position offers flexibility and a dynamic work environment. Functional Area: IT – Software Candidate Requirement Position: US Healthcare Recruiter
Location: Chennai (On-Site - WFO)
Experience: 0.6-3 Years
Requirement: US Healthcare experience is a must. Experience: 1 - 3 years Qualification: Graduate in Education
About us:
Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say about the interesting projects, you for sure will gain an enriching positive experience every moment.
Name of the company: DevCare Solutions
Year of establishment: April 19th, 2005
Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210
It's Complete US Shift Onsite
Shift Timing will be 7.00pm to 4.00am IST
Cab: Pick and Drop Available
Dinner will provided in the company
www.devcare..com
React.jsJavascript
Redux/Flux
HTML/CSS
GitType, Location
Mumbai, Maharashtra, India
Desired Experience
4+ years
Roles and Responsibilities :
Skills required :
- Strong knowledge of javascript programming, ReactJS, HTML5, CSS3, SASS, ES6 Strong knowledge of modern responsive design techniques
- Strong knowledge of stateless microservices (node/java/etc..), HTTPS/REST, JSON, Webpack/Grunt/Gulp
- Very good understanding and implementation experience of web application UI using OpenID Connect login/authentication
- Version Control – Git, CI/CD of UI projects(e.g. CircleCI, Travis CI, Jenkins), configuration and deployment of static UI assets
Must have skills :
- Must have at least 4 years of industry experience in white labeled Front End web application design & development
- Experience in Test Driven Development, Front End testing and performance optimization (e.g. Jest, unit testing, end-to-end testing)
Adobe Illustrator- Creating ads for brands social media pages
- Creating logos, brochures, packaging etc
- Co ordinating with clients to understand their requirement and delivering the same on time
Technical Skills needed:
- WebSphere Developers with Sr experience.
- Strong knowledge of WebShere Commerce v8.x (preferred) application development
- Strong knowledge of web application development using enterprise Java technologies and frameworks
- Strong knowledge building WebSphere Commerce applications using Web Sphere Commerce Build and Deployment (WCBD) is preferred
- Experience with AWS hosted applications is preferred. Knowledge of working on EC2, ELB, RDS services preferred.
- Experience with Ant, Maven build scripts and Jenkins based CI/CD process
- Strong knowledge of Unix/Linux shell scripts
- Hands on experience with web service technologies including SOAP, REST, JCA, Jax-ws preferred
- Strong knowledge of specific Java technologies including JSP, JSTL, JDBC and JAXB is preferred
- Strong familiarity using SVN/GIT/BitBucket for source code management is preferred
- Strong knowledge of profiling techniques, memory management and performance tuning is preferred
- Experience tuning Websphere commerce Solr Indexing and Stage Prop Process highly desirable
JavascriptReact.jsHTML/CSSThey build digital products, and helps companies with their digital transformation. Our clients are based in India, USA, Europe, Africa, and the Middle East.
The company was founded in 1999 to create software products for financial risk management. Headquartered in Bangalore, we also have offices in the USA, and France.
What We're Looking For
The Way You Work
• An unwavering attention to detail and care towards your work. Suryans double-check PRs
they submit for review. Each variable name is thought through in detail; attention is paid
towards how decisions made today will affect the future.
• An absolute commitment towards doing the best work of your life, while helping others to
do the same. We deliver with utmost focus on the job at hand. The team works towards
crafting the best products for our users, and customers. Working as a team, Their employees take onproblems out of the original scope of their work if this results in a better end product.
• You should be comfortable working in an agile environment. You are also expected to
participate in code reviews—both receiving and offering them as needed. You are needed
to communicate flexibly with your team—pitching in on designs, features and ideas for the
product, wherever needed.
What is Needed for the Role
• Strong command of ReactJS
• Strong command of modern JavaScript (examples: arrow functions, async/await,
destructuring, rest & spread, etc.)
• Strong command of modern CSS and HTML (examples: flexbox, grid, media queries, etc.)
• Strong command of modern JavaScript tooling (examples: webpack, babel, ESLint, etc.)
• Hands-on experience with TypeScript on ReactJS projects is a bonus, but not required
• A good grip on Git
What You Will Work On
The specific project you work on is decided based on the list of available projects at the time.While what you work on will change over time, we assure you that you’ll work with people who care deeply about their work and deliver with great attention to detail.
PHP
Laravel
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon