Senior Customer Success Engineer - Mutual Funds / Fintech
JavascriptAbout your Role
At Fintech Primitives we are reimagining WealthTech from the ground up. We are a B2B fintech infra company with deep customer obsession. We currently power some of the fastest growing fintechs and enterprises. We are on a high growth track and need people like you to join us on this mission towards hyper-scale.
We are looking for Integration and Support superheroes to help our customers succeed. This is your chance to work directly with multiple fintechs / enterprises and help them realize their dreams of changing how investing works.
Your Career
You will join the highly skilled team who are responsible for delivering Cybrilla’s Fintech Primitives services. You represent the company for the world outside, it’s that simple! When the customer closes technical sessions or queries they should feel confident about knowing our products and services. In short, they should be equipped with the tools to be successful. In short, they should be equipped with the tools to be successful.
Responsibilities :
Your customers are developers here who are integrating Fintech primitives APIs, you make an impact by providing implementation, integration and operational guidance. You independently dive into the problem with the eye to both immediate resolution and follow-up through changes and automations.
This enables our customers to develop an awesome product!
Diagnose and troubleshoot concerns
- Often customers may not know where the issue lies - so ask simple, accurate and complete data inputs to understand the problem and get started with root cause analysis and resolution.
- Time is of the essence - by providing timely response and resolution within the SLA, you induce confidence and path to great relationship building with your customers.
- Collaborate and coordinate with cross-functional teams (delivery, product, operations, engineering, related 3rd parties, customer) and look for ways to improve the velocity of issue resolution.
- Handle interruptions \ technical upgrades via upfront communication, keeping customers up to date at all times until resolution.
Help customers implement product
- Be updated! - by continuously improving your technical and operational understanding of the product, you provide the latest and greatest product implementation assistance to the customers.
- Enable smooth integration of the product into customer’s business by resolving technical or operational queries at any stage of implementation.
- Enable faster onboarding and go live by guiding them at every step of the implementation.
Represent customer issues
- Understand areas of product and service improvement during collaboration with internal teams and external customers.
- Correlate technical and operational issues across product verticals as well as customer accounts.
- Act as a customer advocate and drive enhancements and feature requests with internal teams on products and services.
- Utilize feedback to improve customer experience and debugging strategies.
Required Skills and Experience -
Must have skills -
- 7 to 10 years of experience as a Customer Success Engineer.
- Problem-solving and troubleshooting skills.
- Strong will to provide customer services according to agreed SLA’s.
- Degree in Programming or scripting language and databases.
Good to have skills -
- Exposure to mutual funds as an investor is preferable.
What’s in it for you?
- Opportunity to work on a unique developer first platform for the Indian wealth management industry.
- Opportunity to work with a highly respected & appreciated fintech company.
- Opportunity to solve deep domain and technology problems, at scale.
- Increasing your geek quotient, by attending meetups and conferences. Yes, we dig that stuff.
- Grow exponentially, by working in small and transparent teams.
- Who says you can’t make friends at work, we do!
Shubham Vishwakarma
Full Stack Developer - Averlon
About Cybrilla Technologies
About
Connect with the team
Company social profiles
Similar jobs
.NETJob Role Senior Dot Net Developer
Experience 8+ years
Shift : Night shiftLocation - Remote but have to visit Trivandrum / Kochi office twice a month
Details Job Description
Candidates with 8+ years of experience in IT industry and with strong .Net/.Net Core/Azure Cloud Service/ Azure
DevOps. This is a client facing role and hence should have strong communication skills. This is for a US client, and
the resource should be hands-on - experience in coding and Azure Cloud.
Working hours - 8 hours, with 4 hours of overlap during EST Time zone. (12 PM - 9 PM)
This overlap hours is mandatory as meetings happen during this overlap hours.
Responsibilities
Design, develop, enhance, document, and maintain robust applications using .NET Core 6/8+, C#, REST APIs, T-
SQL, and modern JavaScript/jQuery
☑ Integrate and support third-party APIs and external services
☑ Collaborate across cross-functional teams to deliver scalable solutions across the full technology stack
☑ Identify, prioritize, and execute tasks throughout the Software Development Life Cycle (SDLC)
☑ Participate in Agile/Scrum ceremonies and manage tasks using Jira
☑ Understand technical priorities, architectural dependencies, risks, and implementation challenges
☑ Troubleshoot, debug, and optimize existing solutions with a strong focus on performance and reliability.
Primary Skills
8+ years of hands-on development experience with:
☑ C#, .NET Core 6/8+, Entity Framework / EF Core
☑ JavaScript, jQuery, REST APIs
☑ Expertise in MS SQL Server, including:
☑ Complex SQL queries, Stored Procedures, Views, Functions, Packages, Cursors, Tables, and Object Types
☑ Skilled in unit testing with XUnit, MSTest
☑ Strong in software design patterns, system architecture, and scalable solution design
☑ Ability to lead and inspire teams through clear communication, technical mentorship, and ownership
☑ Strong problem-solving and debugging capabilities
☑ Ability to write reusable, testable, and efficient code
☑ Develop and maintain frameworks and shared libraries to support large-scale applications
☑ Excellent technical documentation, communication, and leadership skills
☑ Microservices and Service-Oriented Architecture (SOA)
☑ Experience in API Integrations
2+ years of hands with Azure Cloud Services, including:☑Azure Functions☑Azure Durable Functions☑Azure Service Bus, Event Grid, Storage Queues☑Blob Storage, Azure Key Vault, SQL Azure☑Application Insights, Azure Monitoring.
Secondary Skills
☑Familiarity with AngularJS, ReactJS, and other front-end frameworks
☑Experience with Azure API Management (APIM)
☑Knowledge of Azure Containerization and Orchestration (e.g., AKS/Kubernetes)
☑Experience with Azure Data Factory (ADF) and Logic Apps
☑Exposure to Application Support and operational monitoring
☑Azure DevOps - CI/CD pipelines (Classic / YAML).
Certifications Required (IF Any)
Microsoft Certified: Azure Fundamentals
☑Microsoft Certified: Azure Developer Associate
☑Other relevant certifications in Azure, .NET, or Cloud technologies.
Machine Learning (ML)Job Description:
We are seeking a Senior AI Developer to join our dynamic team and lead AI-driven projects. This role requires a blend of advanced technical expertise in AI and machine learning, exceptional problem-solving abilities, and experience in building and deploying scalable AI solutions.
Key Responsibilities:
- Machine Learning & AI: Expertise in ML algorithms, especially for classification, anomaly detection, and predictive analytics.
- Cloud Platforms: Proficiency in Google Cloud Platform (GCP) services, including Cloud Run, BigQuery, and Vertex AI.
- Programming Languages: Advanced knowledge of Python; experience with libraries like TensorFlow, PyTorch, Scikit-learn, and Pandas.
- Data Processing: Skilled in SQL, data transformations, and ETL processes, especially with BigQuery.
- Anomaly Detection: Proven experience in building and deploying anomaly detection models, particularly for network data.
- Network Data Analysis: Familiarity with analyzing network logs, IP traffic, and related data structures.
- DevOps & CI/CD: Experience with CI/CD pipelines for ML model deployment, particularly with tools like Cloud Build.
Company: JetSynthesys
- Qualification – Graduate / B.Com
- Gender – Male
- Experience – 2 to 3 Years
- Knowledge of MS Excel and Email
- Knowledge of Tally would be added advantage
- Language—Tamil (must) and English
- Salary – 22-25K per month
- Joining – Immediate
Job Location in Chennai ( Work From Office )
-
- Working Days – 6 Days a week
- Timing – 9:30am to 6:30p
We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.
If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.
Location: Morbi [Onsite: Only based for local candidate]
1. End User Technical Support
o Provide hands-on support for desktops, laptops, printers, scanners, biometric/attendance systems, and conference room equipment (projectors, TVs, audio systems, etc.).
o Assist users in day-to-day operations of Microsoft 365 tools including OneDrive, SharePoint, Outlook, Teams, etc.
o Guide users on common software installations and resolve application-related issues (PDF tools, browser settings, printer drivers, etc.).
2. System Configuration & Deployment
o Configure laptops and desktops as per IT policy and defined software baseline.
o Ensure proper asset tagging and labeling before system handover to users.
o Join eligible systems to Active Directory based on company policy and user profile.
o Ensure installation and activation of Antivirus/EDR solutions (e.g., CrowdStrike, Defender, etc.).
3. Hardware & Peripheral Troubleshooting
o Perform basic hardware diagnosis and troubleshooting (RAM, HDD, cables, display, power, etc.).
o Perform basic network diagnosis. Do internal coordination with Network team if it is network issue.
o Coordinate with OEM/vendor for parts replacement under warranty (if applicable).
o Support for printer maintenance, toner replacement, and troubleshooting printing issues.
4. Helpdesk Ticketing and SLA Compliance
o Acknowledge and act on tickets assigned via the Helpdesk tool (ManageEngine ServiceDesk Plus or equivalent).
o Update ticket progress and provide regular feedback to the Helpdesk coordinator and end-user.
o Ensure timely resolution of all tickets within defined SLA timelines.
o Escalate unresolved or delayed issues to the next level in the support hierarchy.
5. Asset Management Support
o Maintain and update asset information related to assigned systems and peripherals.
o Coordinate with the Helpdesk/Asset team for movement, reallocation, or disposal of IT assets.
o Support in physical verification, tagging, and reconciliation of IT inventory.
Python
Django
FlaskKey Responsibilities
- Design and implement scalable, maintainable, and efficient Python applications
- Lead technical projects from conception to deployment
- Collaborate with cross-functional teams to define and implement new features
- Write clean, testable code with appropriate documentation
- Conduct code reviews and provide constructive feedback to team members
- Mentor junior developers and contribute to their professional growth
- Participate in technical architecture discussions and decision-making
- Troubleshoot and debug complex software issues
- Contribute to continuous improvement of development practices and processes
- Design and implement AI/ML solutions using LLMs and related technologies
- Optimize and maintain AI model deployment pipelines
Required Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or related field
- 5+ years of professional software development experience
- Strong proficiency in Python and its ecosystem (Django/Flask, FastAPI)
- Experience with SQL and NoSQL databases
- Solid understanding of software design patterns and principles
- Experience with version control systems (Git)
- Strong knowledge of RESTful APIs and microservices architecture
- Proficiency in writing unit tests and understanding of TDD practices
- Experience with CI/CD pipelines and deployment automation
- Strong problem-solving and analytical skills
AI/ML Technical Skills
- Experience with LLM frameworks (LangChain, LlamaIndex)
- Knowledge of working with large language models (GPT, Claude, etc.)
- Understanding of prompt engineering and LLM fine-tuning concepts
- Experience with vector databases (Pinecone, Weaviate, or similar)
- Familiarity with AI model deployment and serving (BentoML, Ray Serve)
- Experience with machine learning libraries (PyTorch, TensorFlow, or similar)
- Knowledge of AI/ML observability and monitoring tools
- Understanding of AI safety practices and responsible AI development
- Experience with embedding models and semantic search implementations
- Familiarity with AI application development patterns and best practices
Staff Engineer (Hybris)
Experience- 5.5- 9 years
Location- Remote (Anywhere in India)
We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
REQUIREMENTS:
- Experience with Hybris 6.x with knowledge of HYBRIS -B2B-ACCELERATOR, Hybris back-office, Hybris Frontend WCMS cockpit, product cockpit, Hybris, Hybris core, Hybris Commerce, Hybris Search, Hybris OCC, Slor Customization
- Experience working on core Java, Spring Core, Spring MVC, Unit testing.
- Strong experience in SAP Spartacus or Rule engine and promotions or SAP Commerce Accelerator Storefront
- Knowledge of one or more modules HYBRIS-PIM, HYBRIS-PROMOTIONS, HYBRIS-OMS, HYBRIS -TRAVEL-ACCELERATOR
- Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment
- Fundamental knowledge of design patterns
- Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
- Passionate about building great solutions
- Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery
- Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios
RESPONSIBILITIES:
- Analysing the project’s requirements and the ability to convert said requirements into technical documents, design and code
- Implementing design methodologies and tool sets
- Writing well-designed, defect free code which scales well and follows all best practices and guidelines
- Executing the development of software with a strong focus on the security, performance, and robustness.
- Conducting deep level analysis to identify root cause to systematically resolve issues
- Following all defined software configuration management best practices
- Reviewing code to identify issues as well as deviations from best practices
- Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement.
Angular (2+)
AngularJS (1.x)We are looking for an Angular 10+ Developer responsible for to implement a complete user interface in the form of a mobile and desktop web app, with a focus on performance. Your main duties will include creating modules and components and coupling them together into a functional app. The artistic design will be delivered to you, together with a few HTML templates, but we will ask for your help in regard to animations, CSS, and final HTML output. You will work in a team with the back-end developer, and communicate with the API using standard methods. A thorough understanding of all of the components of our platform and infrastructure is required.
Responsibilities
- Delivering a complete front end application in angular 8+ framework.
- Ensuring high performance on mobile and desktop
- Writing tested, idiomatic, and documented JavaScript, HTML and CSS
- Coordinating the workflow between the graphic designer, the HTML coder, and yourself
- Cooperating with the back-end developer in the process of building the RESTful API
- Communicating with external web services
Skills and Qualifications
- Proficiency with JavaScript and HTML5, Bootstrap and Angular
- Professional, precise communication skills
- Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
- Creating self-contained, reusable, and testable modules and components
- Ensuring a clear dependency chain, in regard to the app logic as well as the file system
- Extensive knowledge of CSS and JS methods for providing performant visual effects and keeping the framerate above 30fps at all times
- Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
- Validating user actions on the client side and providing responsive feedback
- Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
- Creating custom, general use modules and components which extend the elements and modules of core Angular10+ versions
- Experience with all levels of operation available to the front-end,
- Experience with building the infrastructure for serving the front-end app and assets
- Architecting and automating the build process for production, using task runners or scripts
- Documenting the code inline using JSDoc or other conventions
NodeJS (Node.js)PythonFlaskJavascript
HTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon