Cutshort logo
Cybrilla Technologies logo
Senior Customer Success Engineer - Mutual Funds / Fintech
Senior Customer Success Engineer - Mutual Funds / Fintech
Cybrilla Technologies's logo

Senior Customer Success Engineer - Mutual Funds / Fintech

kumda rao's profile picture
Posted by kumda rao
7 - 10 yrs
Best in industry
Remote only
Skills
skill iconJavascript
API
Databases
Problem solving
Troubleshooting
Scripting language

About your Role

At Fintech Primitives we are reimagining WealthTech from the ground up. We are a B2B fintech infra company with deep customer obsession. We currently power some of the fastest growing fintechs and enterprises. We are on a high growth track and need people like you to join us on this mission towards hyper-scale.


We are looking for Integration and Support superheroes to help our customers succeed. This is your chance to work directly with multiple fintechs / enterprises and help them realize their dreams of changing how investing works.


Your Career   

You will join the highly skilled team who are responsible for delivering Cybrilla’s Fintech Primitives services. You represent the company for the world outside, it’s that simple! When the customer closes technical sessions or queries they should feel confident about knowing our products and services. In short, they should be equipped with the tools to be successful. In short, they should be equipped with the tools to be successful. 


Responsibilities : 

 Your customers are developers here who are integrating Fintech primitives APIs, you make an impact by providing implementation, integration and operational guidance. You independently dive into the problem with the eye to both immediate resolution and follow-up through changes and automations.


This enables our customers to develop an awesome product!  


Diagnose and troubleshoot concerns 

  1. Often customers may not know where the issue lies - so ask simple, accurate and complete data inputs to understand the problem and get started with root cause analysis and resolution.
  2. Time is of the essence - by providing timely response and resolution within the SLA, you induce confidence and path to great relationship building with your customers.
  3. Collaborate and coordinate with cross-functional teams (delivery, product, operations, engineering, related 3rd parties, customer) and look for ways to improve the velocity of issue resolution.
  4. Handle interruptions \ technical upgrades via upfront communication, keeping customers up to date at all times until resolution.


Help customers implement product 

  1. Be updated! - by continuously improving your technical and operational understanding of the product, you provide the latest and greatest product implementation assistance to the customers. 
  2. Enable smooth integration of the product into customer’s business by resolving technical or operational queries at any stage of implementation.
  3. Enable faster onboarding and go live by guiding them at every step of the implementation. 


Represent customer issues

  1. Understand areas of product and service improvement during collaboration with internal teams and external customers.
  2. Correlate technical and operational issues across product verticals as well as customer accounts.
  3. Act as a customer advocate and drive enhancements and feature requests with internal teams on products and services. 
  4. Utilize feedback to improve customer experience and debugging strategies.

 

Required Skills and Experience - 

 Must have skills -  

  • 7 to 10 years of experience as a Customer Success Engineer.
  • Problem-solving and troubleshooting skills.
  • Strong will to provide customer services according to agreed SLA’s.
  • Degree in Programming or scripting language and databases.


Good to have skills - 

  • Exposure to mutual funds as an investor is preferable.


What’s in it for you?

  • Opportunity to work on a unique developer first platform for the Indian wealth management industry.
  • Opportunity to work with a highly respected & appreciated fintech company.
  • Opportunity to solve deep domain and technology problems, at scale.
  • Increasing your geek quotient, by attending meetups and conferences. Yes, we dig that stuff.
  • Grow exponentially, by working in small and transparent teams.
  • Who says you can’t make friends at work, we do!


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Cybrilla Technologies

Founded :
2012
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

We are all about Agile Development, User Centric Design, and Scaling. Our specialities are Ruby on Rails, iOS and Android and we live and breathe agile development.
Read more

Connect with the team

Profile picture
kumda rao

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

expert led learning platform for creative arts, sports & fit
expert led learning platform for creative arts, sports & fit
Agency job
via Qrata by Blessy Fernandes
Bengaluru (Bangalore)
0 - 3 yrs
₹18L - ₹20L / yr
Illustration
Motion graphic design
Adobe After Effects
An expert led learning platform for creative arts, sports & fitness and hobbies. We are hiring across tech, product and business. We believe everyone has a passion (whether it’s singing or badminton or writing) which is a major source of joy in their lives. However, there’s a severe lack of avenues to pursue these passions further. Offline options are often lacklustre and expensive whereas there is little to no high quality content available online. Skills in many of these categories are not codified as in hard sciences and often possessed only by those who’ve reached the very pinnacle of the field.

Our mission is to codify the tribal knowledge gained from years of practice and struggle across these
fields and create a platform to enable even casual learners to learn.

What you can look forward to:
● We provide a platform for you to grow exponentially along with the organisation.
● Grow with a team having strong foundations in software engineering practices.
● First-hand experience with a wide range of technologies that work at scale.
● Your role is not just subjected to coding , you will be involved in the end to end product phase
from ideation to the product going live.
● Our focus is not from which tier 1 college you come from rather it is the skills/competencies you
have and the progression you have shown in your career graph.
● Learn in an environment passionate about knowledge-sharing.
● Have a pivotal role in the transformation of our engineering culture.

Responsibilities:
● Develop and strengthen brand assets including style and brand guidelines
● Deliver high-quality, on-brand graphics to support a superior customer experience.
● Independently perform medium to high complexity creative tasks that are cohesive, simple,
intuitive and customer centric while following the brand style guides
● Incorporate creative execution best practices to ensure high-volume designs are delivered in a
timely manner
● Produce creative assets including graphics, templates, and layouts and visual standards for
marketing activities across multiple channels. These include web, social media, events, email
campaigns, and other activations.
● Independently perform medium to high complexity creative tasks that are cohesive, simple,
intuitive and customer centric while following the brand style guides
● Incorporate creative execution best practices to ensure high-volume designs are delivered in a
timely manner
● Support your design work using insights from quantitative data and site metrics, segmentation
and customer feedback
● Quality control to ensure accuracy and a high creative bar.
Read more
Wissen Technology
at Wissen Technology
4 recruiters
Sukanya Mohan
Posted by Sukanya Mohan
Bengaluru (Bangalore), Mumbai
7 - 12 yrs
Best in industry
skill iconPython
skill iconDjango
skill iconFlask

Job Description: Python Backend Developer 

 

Experience: 7-12 years   

Job Type: Full-time   

 

Job Overview: 

Wissen Technology is looking for a highly experienced Python Backend Developer with 7-12 years of experience to join our team. The ideal candidate will have deep expertise in backend development using Python, with a strong focus on Django and Flask frameworks. 

Key Responsibilities: 

- Develop and maintain robust backend services and APIs using Python, Django, and Flask. 

- Design scalable and efficient database schemas, integrating with both relational and NoSQL databases. 

- Collaborate with front-end developers and other team members to establish objectives and design functional, cohesive code. 

- Optimize applications for maximum speed and scalability. 

- Ensure security and data protection protocols are implemented effectively. 

- Troubleshoot and debug applications to ensure a seamless user experience. 

- Participate in code reviews, testing, and quality assurance processes. 

  

Required Skills: 

Python: Extensive experience in backend development using Python. 

Django & Flask:  Proficiency in Django and Flask frameworks. 

Database Management: Strong knowledge of databases such as PostgreSQL, MySQL, and MongoDB. 

API Development: Expertise in building and maintaining RESTful APIs. 

Security: Understanding of security best practices and data protection measures. 

Version Control: Experience with Git for collaboration and version control. 

Problem-Solving: Strong analytical skills with a focus on writing clean, efficient code. 

Communication: Excellent communication and teamwork skills. 

  

Preferred Qualifications: 

- Experience with cloud services like AWS, Azure, or GCP. 

- Familiarity with Docker and containerization. 

- Knowledge of CI/CD practices. 

  

Why Join Wissen Technology? 

- Opportunity to work on innovative projects with a cutting-edge technology stack. 

- Competitive compensation and benefits package. 

- A supportive environment that fosters professional growth and learning. 

 

Read more
MHFAIndia
Vijayalakshmi M
Posted by Vijayalakshmi M
Chennai
2 - 15 yrs
₹2L - ₹10L / yr
Inside Sales

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.


2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.


3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.


4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.


Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.


Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

Read more
Justo Global
Coimbatore, Chennai
2 - 5 yrs
₹2L - ₹5L / yr
Content Writing
Communication Skills

Job description

Job Description:

 

About Us:

 

At Justo Global, we are dedicated to empowering Small and Medium Enterprises (SMEs) around the world through our primary drivers technology, data, and media. Our primary objective is to establish a global platform that effectively connects SMEs from India, developing countries, and beyond to the international market. Our mission revolves around creating an inclusive environment where SMEs can leverage the power of technology, data, and media to drive their success.

 

Position Overview :

 

As a Content Writer, you will be responsible for creating high-quality, engaging, and informative content across multiple platforms. The ideal candidate will be detail-oriented, extremely proficient in the English language, and have a keen interest in staying up-to-date with current world events.

 

Key Responsibilities:

 

  • Research, write, and edit news articles, feature stories consistent with the company's editorial guidelines.
  • Work in collaboration with the news team to write breaking stories, providing rapid-response articles or updates as necessary.
  • Contribute to editorial meetings, pitching story ideas that are timely, relevant, and aligned with the company's focus and readership.
  • Leverage an understanding of SEO principles to write headlines and body copy that are search-engine friendly and also engaging to readers.
  • Perform investigative tasks for more in-depth articles, which may include interviewing sources, analyzing documents, and synthesizing data.
  • Edit and proofread content written by other team members or freelance contributors in the news department.
  • Work closely with social media managers to promote content and engage with the community.
  • Monitor news trends and metrics to identify topics of interest to our audience.
  • Maintain a consistent publishing schedule, balancing long-term projects with short-term rapid-response articles.

Skills & Qualifications:

 

  • Bachelor’s degree in English, Journalism, Communications, or a related field.
  • 2-3 years of proven experience in content writing or journalism.
  • Exceptional writing, editing, and proofreading skills.
  • Strong understanding of SEO principles..
  • Able to work independently and as part of a team.
  • Ability to handle multiple projects simultaneously and work under tight deadlines.
  • Strong research skills.


Read more
CodeGenium Technologies
Moheet Subudhi
Posted by Moheet Subudhi
Bhubaneswar
0 - 2 yrs
₹3L - ₹4.5L / yr
skill iconReact.js
skill iconJavascript
skill iconNodeJS (Node.js)
skill iconAndroid Development
skill iconReact Native
+3 more
  • Build the front-end of applications through appealing visual design
  • Good understanding of REACT application, Native Android, System architecture, and workflows
  • Experience with function and class components, hooks and material UI, CSS, styled-components preferred
  • Understanding of RESTful APIS, HTML/CSS, ES6 (variables and scoping, array methods), GIT, popular frontend development tools, CI/CD tools, DevOps
  • Understanding in JavaScript, object model, DOM manipulation and event handlers, DataStructures, Algorithms, JSX
  • Must have knowledge in Script frameworks ReactJS, Redux, jQuery and Android Language: Typescript/ JavaScript/ JAVA / XML
  • Build reusable code and libraries for future use
  • Good problem-solving, Open-minded team player, troubleshooting skills
Read more
Namaste Credit
at Namaste Credit
9 recruiters
Abhishek J Shiri
Posted by Abhishek J Shiri
Bengaluru (Bangalore)
2 - 8 yrs
₹3L - ₹15L / yr
skill iconNodeJS (Node.js)
skill iconExpress
MySQL
skill iconAmazon Web Services (AWS)
  • Total of 2 to 8 years experience as a Sails.js/Node.js developer
• Strong team player who can communicate well, and excited to learn new
technologies in a fast phase environment.
• Assist AWS infrastructure in running the required services.
• Have strong knowledge in Linux systems and server management.
• Able to efficiently configure AWS Elastic Beanstalk, Cloudwatch, IAM, Route 53, Elasticache, Redis and others.
• Adopts best development practices and modern tools such as Git, VM, Vagrant, Docker etc.
• Ensure good documentation practices and benchmark and optimize performance as necessary
• Promote infrastructure best practices like security, release management,
monitoring.
• Design infrastructure that is resilient, secured and build highly available platform.
• Facilitate the building and releasing of features by the engineering team.
• Build tools and processes that increase the productivity of other engineers and ensure an efficient release pipeline.
• Promote and nurture good team practices such as TDD, system security, code reviews, and pair programming.
• Bring vision to the team in the form of new technology recommendations, ideas and approaches.
• Provide Level 3 Support and create/integrate support infrastructure.
• Automate deployments according to best practices.
• Provide quality codes by testing and using up to date technologies.
• Learn needed technologies and assist team when in need of assistance.

Desired Skills On this Role:
• Knowledge of ORM Framework
• JSON,
• Strong Node.js knowledge (mandatory).
• Express JS, Sails JS
• Able to understand PHP and codes designed in CodeIgnitor framework.
• Able to smoothly integrate third party services when needed, and handle curl operations.
• Understands how the following technologies work: JWT, SSL, WebSocket.
• Able to implement database solutions for new or existing features using MySQL / PostgreSQL (mandatory)
• Have expert knowledge on caching using redis or memcached.
• Strong in Javascript language and experienced in non-relational database is a plus.
• Assist a team of software engineers when additional help is required
Read more
Wenger and Watson Inc
at Wenger and Watson Inc
24 recruiters
DattatrayaKolangade
Posted by DattatrayaKolangade
Remote, Bengaluru (Bangalore)
2 - 5 yrs
₹6L - ₹15L / yr
Angular
skill iconReact.js
skill iconJavascript
skill iconHTML/CSS
skill iconReact Native
+3 more
  • 2-5 years of experience developing web applications with modern JavaScript programming frameworks, tooling, and libraries.
  • Experience working with Angular or React.js JavaScript Framework.
  • Expert knowledge of JavaScript, CSS, HTML and related web technologies.
  • Expert knowledge of modern JavaScript and tooling (e.g., Angular, React, Redux, Node).
  • Experience with API integration and development.
  • Experience developing reusable components.
  • Proven experience in understanding complex user needs with multiple stakeholders and providing practical solutions that can work in production.
  • Experience working on mobile apps is a plus.
Read more
An online fintech company, providing hasslefree investment.
An online fintech company, providing hasslefree investment.
Agency job
via ConsultBae by Consult Bae
Remote only
2 - 6 yrs
₹7L - ₹10L / yr
Wealth management
Inbound calling
Outbound calling
Inbound call
Inbound Marketing
+4 more

Designation/Role : Wealth Manager

Location : WFH

Working Days : 5 Days

Experience: 2 to 5 year(s)

Qualification : Any Graduation


A Wealth Manager is required to interact with customers for the most part of his/her day. The job also requires thorough financial and alternative investment sector knowledge in order to provide sound and reliable advice to clients. The major skills and competencies required are:

Excellent people management skills |  Client-driven with a strong focus on the quality of service

Strong interpersonal communication skills | An excellent understanding of financial planning, wealth management, Alternative investment & understanding client needs | Ability to analyse and research information | Ability to explain complex information clearly and simply

 

Responsibilities: 

  • Excellent people management skills 
  • Client-driven with a strong focus on the quality of service.
  • Strong interpersonal communication skills.
  • An excellent understanding of financial planning, wealth management, Alternative investment & understanding client needs. 
  • Ability to analyse and research information 
  • Ability to explain complex information clearly and simply

 

Requirements :

  • Proven track record in call handling both inbound & outbound
  • Must have B2C experience
  • Must have basic knowledge of business financial products
  • Strong phone presence and experience dialing dozens of calls per day
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Prior work experience is Financial organisation preferred
Read more
Nexogen
at Nexogen
1 recruiter
Mohit Mittal
Posted by Mohit Mittal
Noida, NCR (Delhi | Gurgaon | Noida)
1 - 5 yrs
₹2L - ₹5L / yr
Business Development
Client Servicing
Sales
Market Research
Lead Generation
+1 more
1. Responsible to generate business for website/mobile app development and designing company. 2. Responsible for online bidding on various portals ( Upwork, Guru, Freelancer & AppFutura etc). 3. Proficient in proposal writing, keeping follow-up 4. Good experience in handling International clients. 5. Must have 1-2 years of work experience in generating business in mobile and web development
Read more
Echidna Software Pvt Ltd
at Echidna Software Pvt Ltd
2 recruiters
Ashwini T R
Posted by Ashwini T R
Bengaluru (Bangalore)
1 - 7 yrs
₹3L - ₹10L / yr
skill iconHTML/CSS
Magento
• At least 2+ years of web development experience with expertise in Magento (Plugin / Theme development / API) and in eCommerce domain • Preferably certified as Magento Developer • Good in Magento plug-ins/extensions development • Exposure to Wordpress and Drupal is an added advantage • Basic understanding on HTML, HTML5, JavaScript, JQuery, and CSS skills • Good understanding or work experience in MySQL including the use of efficient SQL commands • Strong written and verbal communication in English • Should have exposure to address cross platform issues and responsiveness • Ability to understand client briefs and actively contribute to the brainstorming and ideation process • Strong organizational skills, structured thinking and development methodology
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos