Senior Customer Success Engineer - Mutual Funds / Fintech

About NonStop io Technologies:

NonStop io Technologies is a value-driven company with a strong focus on process-oriented software engineering. We specialize in Product Development and have a decade's worth of experience in building web and mobile applications across various domains. NonStop io Technologies follows core principles that guide its operations and believes in staying invested in a product's vision for the long term. We are a small but proud group of individuals who believe in the 'givers gain' philosophy and strive to provide value in order to seek value. We are committed to and specialize in building cutting-edge technology products and serving as trusted technology partners for startups and enterprises. We pride ourselves on fostering innovation, learning, and community engagement. Join us to work on impactful projects in a collaborative and vibrant environment.

Brief Description:

NonStop io is seeking a proficient React.js developer to join our front-end development team. In this position, you’ll be mainly crafting and integrating UI components through React.js methodologies and workflows like Mobx and Redux.

Responsibilities:

● Developing and implementing UI components using React.js

● Collaborating with cross-functional teams to design and ship new features

● Building reusable components and front-end libraries for future use

● Translating designs and wireframes into high-quality code

● Optimizing components for maximum performance across various web browsers

● Troubleshooting and debugging issues to ensure smooth user experiences

● Participating in code reviews to maintain code quality and consistency ● Improvement and optimization of existing codebase

● Keeping up with industry trends

● Identifying issues with technologies and architecture and then implementing solutions

● Assist with ticket creation, refinement, and estimation

● Participate in sprint planning and ticket distribution for frontend team

Qualifications & Skills:

● Proficiency in React.js and its core principles

● Strong JavaScript, TypeScript, HTML5, and CSS3 skills

● Experience with popular React.js state management libraries and approaches (such as Mobx, Redux, and Context API)

● Familiarity with RESTful APIs and integration

● Knowledge of modern authorization mechanisms, such as JSON Web Tokens

● Understanding of front-end build tools and pipelines

● Excellent problem-solving and communication skills

● A strong attention to detail, and a passion for delivering high-quality code

● Expertise in designing scalable and efficient front-end architecture

● Adaptability to changing project requirements and priorities

● Experience with version control systems, particularly Git

● Experience working in Scrum and familiarity with Atlassian (Jira, Confluence, Bitbucket)

● Proven experience in leading teams

● Experience with diverse applications and architectural patterns

● A degree in computer science, software engineering, or a related field

● Strong understanding of object-oriented programming principles and design patterns

● Familiarity with automated testing frameworks and methodologies

● Excellent problem-solving skills and attention to detail

● Strong communication skills and ability to work effectively in a collaborative team environment

Strong Storyboarding Visualiser profile

Mandatory (Experience 1):Must have 2+ years of experience in designing/visualisation with experience in creating storyboards for animation, video, or marketing content

Mandatory (Experience 2):Must have experience in conceptualising visual stories, including interpreting scripts, briefs, or creative ideas into clear visual sequences

Mandatory (Experience 3): Must have experience in client/team management, coordinating with designers, animators, copywriters, and clients to ensure creative deliverables meet brand and project standards.

Mandatory (Tech Skills 1): Must have knowledge of motion graphics and video editing, including tools such as After Effects, Premiere Pro, or equivalent software, with an understanding of how storyboards translate into animation.

Mandatory (Tech Skills 2): Must have strong drawing and visual storytelling skills, with the ability to convey mood, movement, action, camera angles, transitions, and composition in both digital and traditional formats.

Mandatory (Portfolio): Strong portfolio/work samples showcasing storyboards, motion graphics, visual storytelling, or video/design projects. Portfolio should clearly demonstrate creativity, drawing ability, sequencing, and software proficiency.

Mandatory (Note1): Candidate must be flexible to work in shifts from 2 PM to 11 PM, aligning with team and client requirements

Mandatory (Note2): Work is going to be pre-production focused

Responsibilities

• Content Creation: Write and edit blog posts, articles, and social media content in line with our company’s tone and voice.
• Research: Conduct thorough research on industry topics and trends to produce relevant, data-backed content.
• SEO Optimization: Learn and implement SEO best practices to help increase the visibility of content in search engines.
• Content Planning: Assist in content planning and strategizing for blog posts, social media, and newsletters.
• Proofreading & Editing: Review and edit content for clarity, grammar, and consistency, ensuring it meets high-quality standards.
• Collaboration: Work with the marketing and design teams to ensure the content aligns with the brand’s goals and design principles.

About the Role

We at AkbarTravels.com are looking for a Marketing Manager to lead and execute marketing initiatives across digital, brand, and performance channels. The ideal candidate should have hands-on experience in campaign planning, customer acquisition, content strategies, and driving measurable growth outcomes. This role requires strong analytical thinking, creativity, and the ability to collaborate across teams including Product, CRM, Design, and Sales.

Key Responsibilities

1. Marketing Strategy & Planning

• Develop and execute the annual/quarterly marketing plan to drive brand growth and revenue.
• Identify new opportunities across channels—digital, partnerships, social, SEO, CRM.
• Monitor market trends, customer behavior, and competitor activities to refine strategies.

2. Digital & Performance Marketing

• Plan and manage campaigns across Google Ads, Meta, Affiliate Networks, and Display.
• Work with internal and external teams/agencies to optimize ROI, reduce CAC, and scale profitable campaigns.
• Track performance metrics such as CTR, CPC, CPA, Conversion Rate, and ROAS.

3. Social Media & Content

• Oversee content strategy for Instagram, Facebook, LinkedIn, and YouTube.
• Plan monthly content calendars, creatives, reels, and engagement-driven campaigns.
• Manage influencer collaborations and community-building initiatives.

4. CRM, Retention & Lifecycle Marketing

• Work closely with the CRM team to design journeys and automation using tools like CleverTap, WebEngage, or MoEngage.
• Support retention initiatives such as emailers, push notifications, SMS campaigns, and loyalty programs.

5. Campaign Execution & Coordination

• Coordinate with Product, Design, Tech, and Holiday/Flight teams for marketing requirements.
• Lead seasonal campaign strategy (e.g., long-weekend sales, festival offers, big travel events).
• Ensure all campaigns align with brand guidelines and deliver a consistent customer experience.

6. Reporting & Analysis

• Create weekly/monthly marketing performance dashboards.
• Analyze data from GA4, Google Ads, Meta Ads Manager, and CRM tools to generate insights.
• Present performance insights and recommendations to senior management.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or equivalent. (MBA preferred)
• 4–6+ years of hands-on marketing experience in travel, e-commerce, OTA, consumer tech, or similar verticals.
• Strong understanding of digital marketing, paid campaigns, CRM, and analytics.
• Proficiency in GA4, Google Ads, Meta Ads, CleverTap/WebEngage, and social media analytics tools.
• Excellent communication, stakeholder management, and creative briefing skills.
• Strong analytical mindset with the ability to interpret data and make decisions.
• Ability to manage multiple projects, campaigns, and vendors simultaneously.
• Passion for travel and customer-focused marketing.

Key Responsibilities:

 Develop and maintain frontend components using AEM Sites.

 Integrate AEM with React/Angular for enhanced user interfaces.

 Work with AEM templates, components, dialogs, and client libraries.

 Collaborate with backend AEM developers and designers to implement dynamic

and responsive web features.

 Ensure code quality through unit testing and best practices.

 Participate in code reviews, debugging, and performance tuning.

 Support AEM content authors with technical implementation and troubleshooting.

What You’ll Bring:

 Bachelor’s degree in Computer Science, Engineering, or a related field, or

equivalent work experience.

 Proven experience delivering high-quality web applications.

Mandatory Skills:

 3+ years of frontend development experience with React.js or Angular.

 2+ years of experience working with Adobe Experience Manager (AEM).

 Strong knowledge of HTML5, CSS3, JavaScript, and TypeScript.

 Experience with AEM client libraries, Sightly (HTL), Sling models, and

component development.

 Familiarity with RESTful APIs and JSON.

 Understanding of responsive design, cross-browser compatibility, and

accessibility standards.

 Familiarity with Git, CI/CD pipelines, and Agile methodologies.

Preferred Skills (Nice to Have):

 Experience integrating third-party APIs and headless CMS.

 Knowledge of Adobe Target, Analytics, or other Adobe Experience Cloud

products.

 Exposure to backend technologies like Java or Python is a plus.

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

About the job

Company Overview: Abracon is a leading global supplier of Timing, Power, and RF Components, dedicated to transforming ideas into innovative products that meet the challenges of tomorrow.

Position Summary: We are seeking a skilled Product Engineer to join our Global Support Team, focusing on our Power and Magnetic product line. This role involves supporting components vital for power and filtering circuitry, including RF and Power inductors, Common mode Chokes (CMC), Transformers, Ethernet magnetics, ferrite beads, Supercapacitors and other power management components.

Work Environment: The successful candidate will be positioned as a full-time employee at Abracon’s Center of Excellence located in Bangalore, India. The candidate will have the option to engage in a hybrid work-from-home arrangement.

Growth Opportunity:

Key Responsibilities:

Qualifications:

Come join our team! Excellence through teamwork drives the company culture at Abracon. We provide opportunities and support for your professional growth and empower each other in exercising our individual strengths.

With a broad portfolio of passive and electromechanical timing, synchronization, power, connectivity and RF antenna solutions and more, Abracon helps engineers transform their ideas into products that meet future customer needs. For more information about Abracon, visit www.abracon.com

• Expertise with NodeJS (extensively using ExpressJS) and databases like MongoDB or MySQL
• Comfortable with developing MVC architecture-based code
• Skilled in implementing security features across the applications and components
• Skilled with code optimization techniques
• Strong troubleshooting techniques
• Strong defect resolution process for minimized latency
• Familiarity with confluence management like JIRA/Trello/Youtrack

• Networking fundamentals, prior working experience in network technologies and protocols
• Tools usage - Code quality, Memory/CPU profiling tools
• Ability to build supportability features to reduce the defects in software components
• Knowledge of GNU tools, revision control software (SVN, Git, etc.) and development lifecycle, docker container usage and LDAP is a plus

Responsibilities

1-Integration of user-facing elements developed by front-end developers

2-Build efficient, testable, and reusable PHP modules

3-Solve complex performance problems and architectural challenges

4-Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.

Skills and Qualifications

1-Strong knowledge of PHP web frameworks (such as Code igniter, Core PHP depending on your technology stack).

2-Understanding the fully synchronous behavior of PHP.

3-Understanding of MVC design patterns.

4-Basic understanding of front-end technologies, such as JavaScript, Jquery, Ajax, HTML5, and CSS3.

5-Knowledge of object oriented PHP programming.

6-Understanding accessibility and security compliance (Depending on the specific project)

7-Strong knowledge of the common PHP or web server exploits and their solutions.

8-User authentication and authorization between multiple systems, servers, and environments

9-Integration of multiple data sources and databases into one system.

10-Familiarity with limitations of PHP as a platform and its workarounds.

11-Creating database schemas that represent and support business processes

12-Familiarity with SQL/MySQL databases and their declarative query languages