Senior Customer Success Engineer - Mutual Funds / Fintech

Location: Sector 48, Gurugram

 Working Days: Monday to Friday (5 Days)

 Working Hours: 9:00 AM – 5:00 PM

 Experience: 0–1 Year (Freshers are welcome to apply)

Role Summary

We are looking for a Junior Customer Success Executive to join our growing team. This is an excellent opportunity for fresh graduates and candidates with up to 1 year of experience who are passionate about customer interaction and eager to build a career in the SaaS industry. You will support customers with onboarding, resolve their queries, and ensure they have a great experience using our platform.

Key Responsibilities

Respond to customer queries via email, WhatsApp, phone calls, and support tickets.

Assist customers with product onboarding and provide basic product demonstrations.

Coordinate with internal teams to resolve customer issues.

Follow up with customers to ensure timely issue resolution and satisfaction.

Collect customer feedback and share insights to improve the customer experience.

Maintain accurate records of customer interactions in CRM or support tools.

Requirements

Bachelor's degree in any discipline.

0–1 year of experience in Customer Support, Customer Success, Sales, or a customer-facing role.

Freshers are welcome to apply.

Internship experience in Customer Support, Customer Success, Sales, or a customer-facing role will be an added advantage.

Good verbal and written communication skills in English.

Comfortable communicating with customers via calls, email, WhatsApp, and chat.

Basic knowledge of MS Office or Google Workspace.

Positive attitude, willingness to learn, and strong problem-solving skills.

What We Offer

Training and mentorship from experienced professionals.

Opportunity to work in a fast-growing SaaS startup.

Performance-based incentives.

Career growth opportunities.

A collaborative and supportive work environment.

Software Development Engineer II (App)

About the company: 

At WizCommerce, we’re building the AI Operating System for Wholesale Distribution — transforming how manufacturers, wholesalers, and distributors sell, serve, and scale.

With a growing customer base across North America, WizCommerce helps B2B businesses move beyond disconnected systems and manual processes with an integrated, AI-powered platform.

Our platform brings together everything a wholesale business needs to sell smarter and faster. With WizCommerce, businesses can:

• Take orders easily — whether at a trade show, during customer visits, or online.
• Save hours of manual work by letting AI handle repetitive tasks like order entry or creating product content.
• Offer a modern shopping experience through their own branded online store.
• Access real-time insights on what’s selling, which customers to focus on, and where new opportunities lie.

The wholesale industry is at a turning point — outdated systems and offline workflows can no longer keep up. WizCommerce brings the speed, intelligence, and design quality of modern consumer experiences to the B2B world, helping companies operate more efficiently and profitably.

Backed by leading global investors including Peak XV Partners (formerly Sequoia Capital India), Z47 (formerly Matrix Partners), Blume Ventures, and Alpha Wave Global, we’re rapidly scaling and redefining how wholesale and distribution businesses sell and grow.

If you want to be part of a fast-growing team that’s disrupting a $20 trillion global industry, WizCommerce is the place to be.

Read more about us in Economic Times, The Morning Star, YourStory, or on our website!

Founders:

Divyaanshu Makkar (Co-founder, CEO)

Vikas Garg (Co-founder, CCO)

Job Description:

Role & Responsibilities:

• Architect and oversee the development of our mobile application using React Native, ensuring high-quality code, performance, and user experience.
• Collaborate closely with Product Managers, Designers, and other stakeholders to understand requirements and translate them into technical specifications and deliverables.
• Drive the end-to-end software development lifecycle, including planning, estimation, execution, and delivery of mobile app projects.
• Take ownership of technical decisions, code reviews, and ensure best practices are followed in the team.
• Provide technical mentorship to engineers, promoting their professional growth and skill development.
• Stay up-to-date with industry trends, emerging technologies, and best practices in mobile app development to drive continuous improvement and innovation.

Requirements:

• Solid experience in mobile app development using React Native, with a proven track record of successfully delivering high-quality mobile applications.
• 3-4 years of experience with mobile app development with React Native or web development with React
• Strong understanding of software development methodologies, architecture, and design patterns.
• Excellent verbal and written communication skills, with the ability to effectively interact with cross-functional teams and stakeholders.
• Strong problem-solving skills and the ability to make strategic and technical decisions.
• Experience with B2B SaaS products or similar industries is a plus.

Benefits: 

• Opportunity to work in a fast-paced, growing B2B SaaS company.
• Collaborative and innovative work environment.
• Competitive salary and benefits package.
• Growth and professional development opportunities.
• Flexible working hours to accommodate your schedule.

Compensation: Best in the industry

Role location: Bengaluru/Gurugram

Website Link: https://www.wizcommerce.com/

Roles and Responsibilities:

• Independently analyze, solve, and correct issues in real time, providing problem resolution end-

to-end.

• Strong experience in development tools, CI/CD pipelines. Extensive experience with Agile.

• Good proficiency overlap with technologies like: Java8, Spring, SpringMVC, RESTful web services, Hibernate, Oracle PL/SQL, SpringSecurity, Ansible, Docker, JMeter, Angular.

• Strong fundamentals and clarity of REST web services. Person should have exposure to

developing REST services which handles large sets

• Fintech or lending domain experience is a plus but not necessary.

• Deep understanding of cloud technologies on at least one of the cloud platforms AWS, Azure or Google Cloud

• Wide knowledge of technology solutions and ability to learn and work with emerging technologies, methodologies, and solutions.

• Strong communicator with ability to collaborate cross-functionally, build relationships, and achieve broader organizational goals.

• Provide vision leadership for the technology roadmap of our products. Understand product capabilities and strategize technology for its alignment with business objectives and maximizing ROI.

• Define technical software architectures and lead development of frameworks.

• Engage end to end in product development, starting from business requirements to realization of product and to its deployment in production.

• Research, design, and implement the complex features being added to existing products and/or create new applications / components from scratch.

Minimum Qualifications

• Bachelor s or higher engineering degree in Computer Science, or related technical field, or equivalent additional professional experience.

• 5 years of experience in delivering solutions from concept to production that are based on Java and open-source technologies as an enterprise architect in global organizations.

• 12-15 years of industry experience in design, development, deployments, operations and managing non-functional perspectives of technical solutions.

🚀 Job Opportunity: Sales & Operations Executive 📢

We are looking for a proactive Sales & Operations Executive to drive business growth through sales, vendor management, inventory control, event coordination, and school partnerships. If you have strong negotiation skills, sales expertise, and experience handling tenders and logistics.💼

🔹 Key Responsibilities:

🔸 Sales & Business Development:

• Identify & engage potential clients (schools & educational institutions) 🎯
• Develop and implement sales strategies to boost revenue 📈
• Maintain strong client relationships & ensure repeat business 🤝
• Follow up on leads & close deals 💰
• Perform cold calling to generate leads 📞

🔸 Vendor & Procurement Management:

• Source, negotiate, and manage vendors for book printing & procurement 📚
• Ensure cost-effective purchasing with quality & timely delivery⏳✅

🔸 Event & Fair Sales Management:

• Plan & execute book fairs, exhibitions, and educational events 🎪
• Oversee stall setup, visitor engagement, and sales operations🏷️
• Manage event logistics & promotional materials 📦

🔸 School & Field Sales Visits:

• Conduct school visits to build partnerships & promote offerings 🏫
• Present & demonstrate Bynaric Systems' products to educators 👩‍🏫

🔸 Inventory & Logistics Coordination:

• Maintain accurate inventory records 📊
• Coordinate logistics for timely deliveries 🚚

📊 Key Performance Indicators (KPIs):

✅ Sales Growth: Achieve revenue targets

✅ Client Acquisition: Increase school partnerships

✅ Event Success: Sales impact from fairs & exhibitions

✅ Tender Wins: Secure contracts

✅ Inventory Accuracy: Efficient stock management

✅ Customer Satisfaction: Positive client feedback

✅ Operational Efficiency: Timely execution of tasks

✨ Key Competencies Required:

✔️ Strong sales & negotiation skills

✔️ Excellent communication & relationship-building abilities

✔️ Event planning expertise

✔️ Inventory & logistics management knowledge

✔️ Understanding of tendering processes

✔️ Problem-solving mindset & adaptability for fieldwork

🌐 Company Websites:

Bynaric Systems: www.bynaric.com

SapienKid: www.sapienkid.com

📩 How to Apply:

Interested candidates can apply by sending their updated resumes to hr@bynaric(dot)in with the subject line: Sales & Operations Executive

Join us & be part of an exciting journey! 🌟

We are seeking a dynamic and results-driven Business Development Specialist with experience in the digital marketing industry to help drive growth and expand our client base. The ideal candidate will have a deep understanding of digital marketing services, including SEO, PPC, content marketing, and social media, combined with a proven ability to generate leads, close deals, and build strong client relationships.

Key Responsibilities:

• Identify and pursue new business opportunities within the digital marketing industry.
• Develop and execute strategies to expand the company’s market presence and drive revenue growth.
• Build and maintain long-term relationships with clients and stakeholders.
• Conduct market research to identify emerging trends, client needs, and potential partnerships.
• Collaborate with internal teams (SEO, PPC, content, and social media) to ensure seamless integration of marketing solutions for clients.
• Prepare and deliver compelling sales presentations, proposals, and pitches tailored to client needs.
• Manage and track the sales pipeline, from lead generation to contract negotiation and closing.
• Meet or exceed sales and revenue targets by converting prospects into clients.
• Attend industry events, networking opportunities, and conferences to build brand presence and client relationships.

Qualifications:

• Proven experience in business development, sales, or account management within the digital marketing industry.
• Strong understanding of digital marketing services, including SEO, PPC, content marketing, social media, and web development.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and manage multiple client relationships simultaneously.
• Strong analytical skills and the ability to understand client needs and translate them into effective marketing solutions.
• Proficiency with CRM software and digital marketing tools (e.g., HubSpot, Google Analytics, SEMrush) is a plus.
• Bachelor's degree in marketing, business, or a related field is preferred.

Why Join Us:

• Opportunity to work in a fast-paced, growing digital marketing agency.
• Collaborative team environment with opportunities for career growth and professional development.
• Competitive salary and performance-based incentives.

Hardly are we searching for professionals with experience in the travel and tourism industry alone.

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and services Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

• Define and execute the recruitment strategy for our India hub
• Directly source high caliber technical talent using tools like LinkedIn, GitHub, StackOverflow to name a few
• Manage the end of the end recruitment process from direct sourcing, interviewing, and offer negotiation 
• Partner with a variety of hiring managers to create robust interview processes
• Articulate company culture and values throughout recruiting process
• Use data and metrics to measure our performance and provide insights on how we can improve our recruiting efforts 
• Build talent pools of candidates for key disciplines like Engineering and Product
• Develop and implement a delightful candidate experience
• Partner with our global Talent Team and work on key strategic projects 

• You’ve got extensive experience as an internal recruiter in a high growth tech company/startup 
• You have strong knowledge of the talent market in India and know where to source high caliber candidates from 
• Proven track record in direct sourcing for candidates using a variety of tools
• You are confident managing and advising stakeholders on how to approach building their teams
• Experienced in building and utilizing a variety of recruiting tools and channels
• Strong ability to work in a fast-paced, dynamic work environment
• Strong ability to work in a team environment
• Excellent written and verbal communication

The interview process for this role is: 

• 30m interview with one of our Talent Team or Recruitment Partners
• 1h interview with Operations Lead
• Final interview with our Leadership Team

We can be flexible with the structure of someone's circumstances or timescales require it for good reason, just let us know! 

Please reach out if you have any specific requirements so we can be as accommodating as possible for you.