Senior Customer Success Engineer - Mutual Funds / Fintech
JavascriptAbout your Role
At Fintech Primitives we are reimagining WealthTech from the ground up. We are a B2B fintech infra company with deep customer obsession. We currently power some of the fastest growing fintechs and enterprises. We are on a high growth track and need people like you to join us on this mission towards hyper-scale.
We are looking for Integration and Support superheroes to help our customers succeed. This is your chance to work directly with multiple fintechs / enterprises and help them realize their dreams of changing how investing works.
Your Career
You will join the highly skilled team who are responsible for delivering Cybrilla’s Fintech Primitives services. You represent the company for the world outside, it’s that simple! When the customer closes technical sessions or queries they should feel confident about knowing our products and services. In short, they should be equipped with the tools to be successful. In short, they should be equipped with the tools to be successful.
Responsibilities :
Your customers are developers here who are integrating Fintech primitives APIs, you make an impact by providing implementation, integration and operational guidance. You independently dive into the problem with the eye to both immediate resolution and follow-up through changes and automations.
This enables our customers to develop an awesome product!
Diagnose and troubleshoot concerns
- Often customers may not know where the issue lies - so ask simple, accurate and complete data inputs to understand the problem and get started with root cause analysis and resolution.
- Time is of the essence - by providing timely response and resolution within the SLA, you induce confidence and path to great relationship building with your customers.
- Collaborate and coordinate with cross-functional teams (delivery, product, operations, engineering, related 3rd parties, customer) and look for ways to improve the velocity of issue resolution.
- Handle interruptions \ technical upgrades via upfront communication, keeping customers up to date at all times until resolution.
Help customers implement product
- Be updated! - by continuously improving your technical and operational understanding of the product, you provide the latest and greatest product implementation assistance to the customers.
- Enable smooth integration of the product into customer’s business by resolving technical or operational queries at any stage of implementation.
- Enable faster onboarding and go live by guiding them at every step of the implementation.
Represent customer issues
- Understand areas of product and service improvement during collaboration with internal teams and external customers.
- Correlate technical and operational issues across product verticals as well as customer accounts.
- Act as a customer advocate and drive enhancements and feature requests with internal teams on products and services.
- Utilize feedback to improve customer experience and debugging strategies.
Required Skills and Experience -
Must have skills -
- 7 to 10 years of experience as a Customer Success Engineer.
- Problem-solving and troubleshooting skills.
- Strong will to provide customer services according to agreed SLA’s.
- Degree in Programming or scripting language and databases.
Good to have skills -
- Exposure to mutual funds as an investor is preferable.
What’s in it for you?
- Opportunity to work on a unique developer first platform for the Indian wealth management industry.
- Opportunity to work with a highly respected & appreciated fintech company.
- Opportunity to solve deep domain and technology problems, at scale.
- Increasing your geek quotient, by attending meetups and conferences. Yes, we dig that stuff.
- Grow exponentially, by working in small and transparent teams.
- Who says you can’t make friends at work, we do!
Subodh Popalwar
Software Engineer, Memorres
About Cybrilla Technologies
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We match top talent with highly competitive career opportunities with leading startups in India and globally and address hiring challenges, recruitment brand marketing, with innovative and collaborative strategic consulting. We are committed to creating 1M jobs in the digital space to power the Indian economy.
Objectives of this Role
• Work closely with partners to gain a comprehensive understanding of the company’s hiring needs for each position, and meet competitive hiring goals and expectations
• Manage the full recruiting lifecycle across a variety of open roles helping management find, hire, and retain quality talent
• Grow and foster high-touch relationships with a database of qualified active and passive talent to pull from as new positions open up
• Continuously partner with recruiting team and senior managers to design, refine, and
implement innovative recruiting strategies
• Stay active with current job boards, social networks, and platforms to find talent, and plan, create, and release job descriptions and announcements.
Skills And Qualifications
• 1 -4 years’ experience in recruitment (Non-IT / IT recruitment)
• Exceptional communication, interpersonal, and decision-making skills
• Advanced knowledge of MS Office, database management, and internet search
• Familiarity with job boards
Skills:- Recruitment/Talent Acquisition, Outbound Recruitment, Recruitment, Recruiter and IT recruiter. Skills:- Recruitment/Talent Acquisition, Outbound Recruitment, Recruitment, Human Resources (HR), MS-Office, Databases and IT Recruitment
* Candidates must have Real Estate Knowledge,
* In-house drafting of all Documents MOU, Agreement to Sell, Sale Deeds, payment collections, and the bank loan process.
* Should have a minimum experience of 2 to 7 years in CRM and managing teams.
* handled Real Estate CRM.
Preferred candidate profile
* Candidate must have Real Estate Knowledge with min 2 - 4 years of experience.
* In-house drafting of all Documents MOU, Agreement to Sell, Sale Deeds, payment collections, and the bank loan process.
* Collections, preparation documentation, Bank docs.
Job Responsibilities:
● Strategize and execute digital advertising for lead generation and
digital marketing efforts. Focus on search and display ads, PPC
campaigns on channels such as Facebook, Google, YouTube.
Coordinate offline advertising with creative ways to measure
the progress of physical ads.
● Improve conversion and optimize for improved lead-gen results.
Plan, execute and measure A/B experiments and conversion tests.
Identify trends and insights, and optimize spend and performance
● Measure and report performance of all digital marketing
campaigns, and assess against goals (ROI and KPIs).
● Improve brand’s digital presence and lead-gen with SEO/SEM and
relevant Influencer/Social Media campaigns. Oversee SEO efforts
on websites with a focus on technical elements, keyword analysis, and content guidance. Manage content changes to the Website, create
relevant Landing Pages for optimizing user experience. Promote
company app and manage app SEO and reviews
● Utilize the strong analytical ability to evaluate end-to-end customer
experience across multiple channels and customer touchpoints.
Work collaboratively with internal teams to identify areas of
improvement and implement effective changes to improve the
overall outcome.
● Provide thought leadership for impacting overall brand exposure
and lead generation, brainstorm, and execute on new and creative
growth strategies.
Qualifications:
● BS/MS degree in marketing or a related field
● Proven working experience in digital marketing
● Demonstrable experience leading and managing SEO/SEM, Google
Adwords, PPC campaigns
● Highly creative with experience in identifying target audiences and
devising digital campaigns that engage, inform, and motivate
● Experience in optimizing landing pages and user funnels.
Experience with A/B and multivariate experiments
● Solid knowledge of advertising tools and resources (e.g., Google
Analytics, InMobi, Firebase, Appsflyer, Hootsuite)
● Strong analytical skills and data-driven thinking
● Up-to-date with the latest trends and best practices in online
marketing and measurement.
Other Requirements:
● A passionate and confident marketer who can take full project
ownership and guide to guide others
● Be a collaborative team player and an encouraging people
manager with positive listening skills
● Strong problem solver with a willingness to learn
.NET
C#- Manage different versions of complicate code and distribute them to different teams in the organization utilizing TFS.
- Develop an ASP.Net application to input and manage a production schedule, production statistical analysis and trend reporting.
- Create routines for importing data utilizing XML, CSV and comma delimitate files.
- Filter and cleanse OLTP data with complex store procedures and SSIS packages in the staging area.
- Develop a dimensional database and OLAP cube using SSAS for analysis, maintenance and good customer service.
- Involve in development and implementation of SSIS, SSRS and SSAS application solutions for various business units across the organization.
- Extract the data from XML and load it to dimensional model.
- Maintain SQL scripts, indexes, complex queries for data analysis and extraction.
- Create advanced reports like dashboard and scoreboard using SharePoint and power pivot for better presentation of data.
- Create cubes in SSAS reports which require complex calculations such as calculation of the premium for a particular policy.
- Create SharePoint sub sites, lists, libraries, folders and apply site permissions according to the given requirement.
- Work with business analysts, subject matter experts, and other team members to determine data extraction and transformation requirements.
- Develop T-SQL functions and store procedures to support complex business requirements.
- Create and configure an OLTP replication database for disaster recovery purpose.
- Designed/Implemented/Maintain OLAP servers and processes to replicate production data to the server.
Java
Spring BootRequirements & Responsibilities:
- 3+ years of experience developing web applications using J2EE.
- 3+ years of experience in Spring Boot.
- Understanding of MicroServices.
- Experience working with tools like Git, Maven, and AWS.
- Expertise in developing RESTful APIs.
- Experience writing Unit and Integration tests.
- Background working with Linux/UNIX environments.
- Strong working knowledge with RDBMS like MySql, Postgres and NoSQL databases like Mongo
- Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play.
- Experience with agile/scrum development
- Strong collaboration and communication skills
- Excellent written and verbal communication skills
Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent
