Senior Customer Success Engineer - Mutual Funds / Fintech
About your Role
At Fintech Primitives we are reimagining WealthTech from the ground up. We are a B2B fintech infra company with deep customer obsession. We currently power some of the fastest growing fintechs and enterprises. We are on a high growth track and need people like you to join us on this mission towards hyper-scale.
We are looking for Integration and Support superheroes to help our customers succeed. This is your chance to work directly with multiple fintechs / enterprises and help them realize their dreams of changing how investing works.
Your Career
You will join the highly skilled team who are responsible for delivering Cybrilla’s Fintech Primitives services. You represent the company for the world outside, it’s that simple! When the customer closes technical sessions or queries they should feel confident about knowing our products and services. In short, they should be equipped with the tools to be successful. In short, they should be equipped with the tools to be successful.
Responsibilities :
Your customers are developers here who are integrating Fintech primitives APIs, you make an impact by providing implementation, integration and operational guidance. You independently dive into the problem with the eye to both immediate resolution and follow-up through changes and automations.
This enables our customers to develop an awesome product!
Diagnose and troubleshoot concerns
- Often customers may not know where the issue lies - so ask simple, accurate and complete data inputs to understand the problem and get started with root cause analysis and resolution.
- Time is of the essence - by providing timely response and resolution within the SLA, you induce confidence and path to great relationship building with your customers.
- Collaborate and coordinate with cross-functional teams (delivery, product, operations, engineering, related 3rd parties, customer) and look for ways to improve the velocity of issue resolution.
- Handle interruptions \ technical upgrades via upfront communication, keeping customers up to date at all times until resolution.
Help customers implement product
- Be updated! - by continuously improving your technical and operational understanding of the product, you provide the latest and greatest product implementation assistance to the customers.
- Enable smooth integration of the product into customer’s business by resolving technical or operational queries at any stage of implementation.
- Enable faster onboarding and go live by guiding them at every step of the implementation.
Represent customer issues
- Understand areas of product and service improvement during collaboration with internal teams and external customers.
- Correlate technical and operational issues across product verticals as well as customer accounts.
- Act as a customer advocate and drive enhancements and feature requests with internal teams on products and services.
- Utilize feedback to improve customer experience and debugging strategies.
Required Skills and Experience -
Must have skills -
- 7 to 10 years of experience as a Customer Success Engineer.
- Problem-solving and troubleshooting skills.
- Strong will to provide customer services according to agreed SLA’s.
- Degree in Programming or scripting language and databases.
Good to have skills -
- Exposure to mutual funds as an investor is preferable.
What’s in it for you?
- Opportunity to work on a unique developer first platform for the Indian wealth management industry.
- Opportunity to work with a highly respected & appreciated fintech company.
- Opportunity to solve deep domain and technology problems, at scale.
- Increasing your geek quotient, by attending meetups and conferences. Yes, we dig that stuff.
- Grow exponentially, by working in small and transparent teams.
- Who says you can’t make friends at work, we do!
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COMPANY PROFILE
Nway Technologies is an eminent name in the business sphere, renowned to offer unsurpassed IT software solutions in the field of Construction ERP, Transport, Cotton, Real Estate, Mall Management, Website development etc. From idealization and conceptualization to development and after-sales services, our genius professionals know their work well and never hesitate to walk an extra mile to cater to the industry specific needs of our clients. We deliver smart, dedicated and timely services to add value in our client's business and dependable work ethics. We are right now serving companies having turnover of 50 crores to
3000 crores at most.
Job Description
Department: Support
Qualification: Bachelor’s (BE/B.Tech) or other
Position: Subject Matter Expert (HR)
Experience: 4 years – 7 years
Location: Indore
Roles & Responsibilities:-
Provide first-line support to clients via telephone/email/tickets according to decide by the
company.
Troubleshooting and resolving IT issues in a timely manner.
Answering customer questions.
Receive, Review and Manage client data in the software.
Facilitate valuable and clear verbal and written communication with clients.
Coordinate with internal teams to identify & resolve issues as well as opportunities for
improvement of system and services.
Provide strategic guidance to client personnel on various modules of ERP.
Requirement:-
Degree in computer science or information technology preferred.
Microsoft certification is advantageous.
Previous experience in a support role.
Experience with remote desktop applications.
Strong analytical and problem-solving skills.
Good communication skills, both written and verbal.
Excellent interpersonal skills.
About iamneo
iamneo is a B2B Edtech Enterprise SaaS start-up founded in 2016. We specialize in providing Talent Upskilling, Talent Assessment, and Talent Transformation solutions for the ITeS, BFSI, and Education industries. Our key value propositions lie in IT Upskilling and IT Skill Assessments with auto-evaluation capabilities at scale.
As a bootstrapped profitable company, we have achieved a YoY growth rate of 100%. We have successfully onboarded esteemed corporate clients such as WIPRO, LTIMindtree, HCLTech, Virtusa, Hexaware, Gallagher, and more than 35 other customers. In the education sector, Manipal University, VIT, SRM, BITS Pilani, and 150+ institutes have embraced our solutions to digitally transform their on-premises labs into full-stack cloud labs with auto-evaluation technologies.
Our community is known for its futuristic vision, quality of work, steadfast loyalty, and unwavering commitment. If you are looking for a place to leave an impact, start your journey with iamneo.
THE ROLE
We are looking for an experienced and detail-oriented Delivery Manager - Tech to join our Tech team at iamneo. The successful candidate will be responsible for managing the overall relationship with assigned clients, ensuring their satisfaction, increasing adoption, and retention. As a Customer Success Delivery Manager, you will work directly with customers to provide the necessary support to achieve their goals.
RESPONSIBILITIES
- Manage client portfolios, analyze customer data and improve customer experience.
- Develop, prepare, and nurture customers for account growth, handholding clients from sales closure to onboarding, training, governance, reporting, and providing continued support.
- Identify and develop up-sell opportunities.
- Advocate for customer needs and issues discussion & cross-departmental resolutions.
- Understand proposal objectives, determine the scope of work, source information, collate and analyze information logically, and produce high-quality outputs in a timely manner.
- Maintain a detailed repository and tracker to ensure all recent documents are added regularly.
- Proactively liaise with stakeholders to receive timely feedback to enhance proposal/presentation development processes.
- Manage a team of Customer Success Engineers/Technical Support Engineers.
- Handle client escalations as needed.
WHAT WE ARE LOOKING FOR IN YOU...
- 7+ years of experience leading teams in customer-facing roles
- Strong project management abilities, and excellent technical writing, research, and communication skills.
- Basic understanding of tech stacks - Java, Javascript, Fullstack, Testing (Automation & Manual), python, C, C++, Angular.js, React.js, DBMS, etc., required
- Successful track record of managing at least Rs.20 crore in ARR
- Excellent written and verbal communication skills
- Proven record of driving adoption and growth of the install base
- Executive-level experience in a B2B customer success role with a fast-paced SaaS organization.
- Excellent analytical, problem-solving, and decision-making skills
- Worked in the software industry as a developer/tester/support executive early in their career would be a plus..
WHAT YOU GET AS PERKS
- Flexible work timings and no leave policy - We don't go behind timelines, we work for better products at flexible working hours.
- No hierarchy - Everyone has open access to anyone in the team.
- Medical insurance - We got you covered. We provide insurance for you and your family members.
Responsibilities:
- Possessing excellent product knowledge to enhance customer experience
- Ability to conduct product demos, understand customer requirements and recommend solutions for different business use cases using our suite of tools & platforms.
- Assist sales team with upsell of new products to customers based on usage...
- Proactively engage with customers to provide support & assist while onboarding to reduce their time to "Glam! moments."
- Maintaining a pleasant working environment for your team
Basic Requirements:
- A bachelor’s degree in administration or related field.
- Excellent interpersonal, written & oral communication skills
- Usage of innovative methods for conflict resolution
- Must be fluent in English & Hindi
Hello,
Greetings for the day !!!
We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Customer Support L1
Experience Level: 1+ Years
External Skills And Expertise
within the assigned TAT/SLA
2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.
3. Following a standard Call/Chat flow and query handling process.
4. Manage and take Ownership of the resolution process for all customer related issues.
5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather
than through live chat
6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective
teams if needed for further support.
Duties & Responsibilities:
2. Ready to work in rotational shifts.
3. Effective communication, reading and writing English communication skills.
4. Excellent time management skills, attention to detail and the ability to multi task
5. Competent in MS office and web browser environments.
6. Confident to handle assign responsibility.
7. Qualification - Any Graduate/Under graduate.
8. Comuter proficency needed (Semi technically knowledge required)
Employment Mode: Contract to hire (Full time opportunity)
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
To receive the materials supplied by the vendor as per the purchase order placed by the Purchase Department.
To check the materials thoroughly for quality, quantity, specification condition, condition etc.
To categories the materials category wise and stock in the appropriate locations.
To take appropriate action for care and preservation of the materials.
Periodical stock verification and ensure correctness of stock at all times.
To take safety measure for the safely by store house, materials and men working in store.
To maintain the neat and tidiness of store house.
To issue materials to the departments as per the indents.
To issue materials to departments as per the schedule.
To pass the bills of the materials received from vendor and send it to Accounts department for payment.
To carry out periodical condemnation board for the unserviceable materials.
To take action for disposal of scraps materials as per the procedure.
To maintain all the documents up to data.
Generate reports and submit to concerted authorities.
To attend audit by the auditors.
Computer good Knowledge
process and system orientation
Experience in Food processing industry preferred.
- Job title: Academic counsellor
Salary package: upto 2.4LPA + incentives
Job location: Banaswadi, Bengaluru
Job role:
Connecting with students, understanding their education background & aspirations,
accordingly suggesting training & placements programs to the students.
Qualification Eligibility:
Graduates - Minimum 1 year experienxce required
Tech Mahindra Conducting Walk in Interview For Following:
Role: Customer Support Associate (CSA)
Job Location: Kolkata
Tech Mahindra is Hiring for immediate joiners
🎯 Mode of Work: *Work from Office* - Training and Job both.
Process- *Flipkart voice process*
❗️ Job Description:
- Educational Qualification: HS/Graduate from any stream
- Work Experience: Fresher/ Minimum 1 year of work experience with proper certificate
- Communication skills: Candidates Must be fluent in English and Hindi, Should have excellent Oral and Written communication skills In English
⏰ Work Timing: Rotational (9 Hrs of Work)
🎁 Salary:
• 174477/- CTC (Annual) for *Freshers* [12700/- inhand per month]
• 209447/- CTC (Annual) for *Experience* [15400/- inhand per month]
✅ Week off- Any 1-day week off (Rotational)
- Documents: CV, Aadhaar Card (Complete D.O.B. is mandatory
Location details for Walk In interview: Tech Mahindra, DLF2, 3rd Floor, Block B, Rajarhat, Kolkata-700156(Opposite of Geetanjali park TCS) Candidates need to carry CV & Aadhar card (Government id card)
As a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
- You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
- You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
- Ability to understand complex business requirements.
- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
- Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.
Key Responsibilities :
Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.
Experienced in a tech support role in managing Android, iOS or Windows devices
Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools
Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives
Deal directly with customers, and respond promptly to customer inquiries
Handle issues by providing the appropriate Root cause of the issue
Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement
Technical Skills – Must Have:
Experience on mobile device platforms (Android, iOS, Windows or Mac)
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.
Nice To Have :
Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.
Skills :
Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills
We are looking for a Customer Success Specialist to assist our customers from onboarding to successful usage of the product.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust and you should be a quick learner
Responsibilities
- Should learn and understand the product, respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Update customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback
- Knowledge of Test Automation and writing javascript is a plus
- Great Communicator - We are looking for a communicator par excellence.
- Problem Solver - There are times when you have a deadline but not the right candidate for the position, you have to be able to figure out a quick solution that will not hamper the team's productivity.
- Comfortable with Ambiguity - You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers
- Presence of Mind - You know how to apply your mind to think through a complex problem and not lose your cool in dealing with clients