Senior Customer Success Engineer - Mutual Funds / Fintech

at Cybrilla Technologies

Senior Customer Success Engineer - Mutual Funds / Fintech

Cybrilla Technologies

Company

Home

Senior Customer Success Engineer - Mutual Funds / Fintech

at Cybrilla Technologies

Posted by kumda rao

7 - 10 yrs

Best in industry

Remote only

Skills

Javascript

API

Databases

Problem solving

Troubleshooting

Scripting language

About your Role

At Fintech Primitives we are reimagining WealthTech from the ground up. We are a B2B fintech infra company with deep customer obsession. We currently power some of the fastest growing fintechs and enterprises. We are on a high growth track and need people like you to join us on this mission towards hyper-scale.

We are looking for Integration and Support superheroes to help our customers succeed. This is your chance to work directly with multiple fintechs / enterprises and help them realize their dreams of changing how investing works.

Your Career

You will join the highly skilled team who are responsible for delivering Cybrilla’s Fintech Primitives services. You represent the company for the world outside, it’s that simple! When the customer closes technical sessions or queries they should feel confident about knowing our products and services. In short, they should be equipped with the tools to be successful. In short, they should be equipped with the tools to be successful.

Responsibilities :

Your customers are developers here who are integrating Fintech primitives APIs, you make an impact by providing implementation, integration and operational guidance. You independently dive into the problem with the eye to both immediate resolution and follow-up through changes and automations.

This enables our customers to develop an awesome product!

Diagnose and troubleshoot concerns

Often customers may not know where the issue lies - so ask simple, accurate and complete data inputs to understand the problem and get started with root cause analysis and resolution.
Time is of the essence - by providing timely response and resolution within the SLA, you induce confidence and path to great relationship building with your customers.
Collaborate and coordinate with cross-functional teams (delivery, product, operations, engineering, related 3rd parties, customer) and look for ways to improve the velocity of issue resolution.
Handle interruptions \ technical upgrades via upfront communication, keeping customers up to date at all times until resolution.

Help customers implement product

Be updated! - by continuously improving your technical and operational understanding of the product, you provide the latest and greatest product implementation assistance to the customers.
Enable smooth integration of the product into customer’s business by resolving technical or operational queries at any stage of implementation.
Enable faster onboarding and go live by guiding them at every step of the implementation.

Represent customer issues

Understand areas of product and service improvement during collaboration with internal teams and external customers.
Correlate technical and operational issues across product verticals as well as customer accounts.
Act as a customer advocate and drive enhancements and feature requests with internal teams on products and services.
Utilize feedback to improve customer experience and debugging strategies.

Required Skills and Experience -

Must have skills -

7 to 10 years of experience as a Customer Success Engineer.
Problem-solving and troubleshooting skills.
Strong will to provide customer services according to agreed SLA’s.
Degree in Programming or scripting language and databases.

Good to have skills -

Exposure to mutual funds as an investor is preferable.

What’s in it for you?

Opportunity to work on a unique developer first platform for the Indian wealth management industry.
Opportunity to work with a highly respected & appreciated fintech company.
Opportunity to solve deep domain and technology problems, at scale.
Increasing your geek quotient, by attending meetups and conferences. Yes, we dig that stuff.
Grow exponentially, by working in small and transparent teams.
Who says you can’t make friends at work, we do!

About your Role

Your Career

Responsibilities :

This enables our customers to develop an awesome product!

Diagnose and troubleshoot concerns

Often customers may not know where the issue lies - so ask simple, accurate and complete data inputs to understand the problem and get started with root cause analysis and resolution.
Time is of the essence - by providing timely response and resolution within the SLA, you induce confidence and path to great relationship building with your customers.
Collaborate and coordinate with cross-functional teams (delivery, product, operations, engineering, related 3rd parties, customer) and look for ways to improve the velocity of issue resolution.
Handle interruptions \ technical upgrades via upfront communication, keeping customers up to date at all times until resolution.

Help customers implement product

Be updated! - by continuously improving your technical and operational understanding of the product, you provide the latest and greatest product implementation assistance to the customers.
Enable smooth integration of the product into customer’s business by resolving technical or operational queries at any stage of implementation.
Enable faster onboarding and go live by guiding them at every step of the implementation.

Represent customer issues

Understand areas of product and service improvement during collaboration with internal teams and external customers.
Correlate technical and operational issues across product verticals as well as customer accounts.
Act as a customer advocate and drive enhancements and feature requests with internal teams on products and services.
Utilize feedback to improve customer experience and debugging strategies.

Required Skills and Experience -

Must have skills -

7 to 10 years of experience as a Customer Success Engineer.
Problem-solving and troubleshooting skills.
Strong will to provide customer services according to agreed SLA’s.
Degree in Programming or scripting language and databases.

Good to have skills -

Exposure to mutual funds as an investor is preferable.

What’s in it for you?

Opportunity to work on a unique developer first platform for the Indian wealth management industry.
Opportunity to work with a highly respected & appreciated fintech company.
Opportunity to solve deep domain and technology problems, at scale.
Increasing your geek quotient, by attending meetups and conferences. Yes, we dig that stuff.
Grow exponentially, by working in small and transparent teams.
Who says you can’t make friends at work, we do!

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

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About Cybrilla Technologies

Founded :

2012

Type :

Products & Services

Size :

20-100

Stage :

Bootstrapped

About

We are all about Agile Development, User Centric Design, and Scaling. Our specialities are Ruby on Rails, iOS and Android and we live and breathe agile development.

kumda rao

Connect

Company social profiles

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Set and continually manage project expectations with team members and other stakeholders.
Identify and manage project dependencies and critical path
Plan and schedule project timelines and milestones using appropriate tools
Develop and deliver progress reports, proposals, requirements documentation, and presentations
Analyze, plan and develop requirements and standards in reference to scheduled projects

What You’ll Need

Bachelors or Masters Degree (preferred) in Business / Computer Science / Engineering / MBA
Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
Good listening skills.
Self-motivated, decisive, with the ability to adapt to change and competing demands
Proficiency in MS Excel / Google Sheets, Google Slides / MS PowerPoint
Demonstrated understanding of Project Management processes, strategies and methods
Excellent time management and organizational skills and experience establishing guidelines in these areas for others
Managerial experience applying analytical thinking and problem-solving skills
Ability to predict challenges and seek to proactively head-off obstacles

Good to have:

PMP Certification / CSM Certification
A background in hands-on software development
A startup experience

Reporting to: PMO Lead

Job Location: Delhi NCR / Jaipur / Chennai

Experience Required: 10+ years

What You’ll Do

Strong experience in successfully leading projects and programs to on time, on-schedule and within budget close
Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance
Strong experience in SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall
Strong experience on documentation – Confluence or similar tools.
Define and document project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
Develop full-scale project plans and associated communication documents
Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion
Estimate the resources and participants needed to achieve project goals
Draft and submit budget proposals, and recommend subsequent budget changes where necessary
Addressing issues, flag risks and jointly determine mitigation approaches.
Experience in implementing complex applications with multiple work-streams across geographically distributed teams (Onshore/Offshore model).
Set and continually manage project expectations with team members and other stakeholders.
Identify and manage project dependencies and critical path
Plan and schedule project timelines and milestones using appropriate tools
Develop and deliver progress reports, proposals, requirements documentation, and presentations
Analyze, plan and develop requirements and standards in reference to scheduled projects

What You’ll Need

Bachelors or Masters Degree (preferred) in Business / Computer Science / Engineering / MBA
Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
Good listening skills.
Self-motivated, decisive, with the ability to adapt to change and competing demands
Proficiency in MS Excel / Google Sheets, Google Slides / MS PowerPoint
Demonstrated understanding of Project Management processes, strategies and methods
Excellent time management and organizational skills and experience establishing guidelines in these areas for others
Managerial experience applying analytical thinking and problem-solving skills
Ability to predict challenges and seek to proactively head-off obstacles

Good to have:

PMP Certification / CSM Certification
A background in hands-on software development
A startup experience

UI Developer

at Convosight

1 recruiter

Posted by Anjali Sharma

Remote, NCR (Delhi | Gurgaon | Noida), Hyderabad, Bengaluru (Bangalore)

3 - 5 yrs

₹12L - ₹18L / yr

Javascript

Angular

User Interface (UI) Development

HTML/CSS

Angular (2+)

What if, you had a chance to build something iconic?
At Convosight, we are on a mission - to help community builders become community entrepreneurs.
We are building a first of it's kind community management platform for community builders who are looking to build, grow, engage and monetize their online communities. Launched initially for Facebook Groups, over 3000+ Facebook Group Admins trust Convosight to manage more than 60M members today. Empowering an underserved dimension of passion economy and our category defining work has already earned laurels and recognition from the best in the industry.
And this is just the beginning...
With our eyes set on the future, we are looking for an experienced and passionate Senior Angular Developer who is hands on with ..

What are we looking for?
If you are passionate about building a great product for millions of users then that you are the right place. As an UI Developer, you will work to enhance the existing mobile responsive site adding relevant features and implementing UI/UX as per Product Designs. Great User experience will be your key priority along with ensuring optimized page loads time.

What kind of work will you be doing?
* You will own the architecture of the frontend. Note, our apps have complicated, data-heavy, and sleek UIs. Therefore, very modularized architecture build on sound SOLID principles is a must.
* Lead a team of 2-3 developers including mentoring, task management, and code reviews
* Build pixel-perfect, buttery smooth cross-browser UIs
* Diagnose and fix bugs and performance bottlenecks for performance.
* Reach out to the open-source community to encourage and help implement mission-critical software Angular moves fast and often breaks things.
* Maintain code and write automated tests to ensure the product is of the highest quality.

Position Requirements
* 4+ years of experience working on Angular
* Firm grasp of JavaScript and its nuances, including ES6+ syntax
* Knowledge of object-oriented programming. We take SOLID principles very very seriously
* Experience using automated testing suites
* Should have production experience using Redux. We will use NGRX
* Experience with CICD services and other DevOps processes
* Experience with logging frameworks like Sentry or NewRelic or similar
* Experience with user analytics frameworks like MixPanel or WebEngage or Segment
* Bachelor's Degree in computer science or equivalent
* Good Communication skills
* An inclination to get things done based on clear/aggressive goals setting and improving on productivity metrics
* Prior SAAS experience

Fullstack Developer

at Aurum Wellness

1 recruiter

Posted by Aurum Wellness

Remote, Mumbai

1 - 3 yrs

₹3L - ₹5L / yr

NodeJS (Node.js)

React.js

Javascript

React Native

Amazon Web Services (AWS)

Looking for a full stack developer who has worked in React based mobile apps and knows MERN stack along with AWS operation. Should know how to set up the backend and manage it.

Front-End Development Trainer

at Nova Semita

2 recruiters

Posted by Raj Kunkolienkar

Goa

2 - 4 yrs

₹6L - ₹8L / yr

Javascript

Communication Skills

React.js

HTML/CSS

User Interface (UI) Design

🔎 Nova Semita runs a fellowship for ambitious and talented college students that seeks to solve for India’s graduate employability crisis. The fellowship runs online and is pursued by our fellows at their own time. We believe in learning through the best of online content and working collaboratively to build projects to cement our understanding. We are extremely student friendly and host a community of enthusiastic, hungry learners waiting for you to kick-start their journey in tech. We’ve run a successful pilot and are now looking to scale. This is a student-facing role on the technical facilitation team, reporting directly to the founders. As a facilitator for the front end track, you’ll be responsible for producing individuals who are ready to join product-oriented companies upon graduation. We expect you to ensure this via testing the understanding of students, solving doubts and helping students with their projects. You will be assisted by fellowship success executives who will help you track learnings and engage with students. 🙋🏽‍♀️ What are you going to do? ✅ Build, implement and iterate upon the Front End Track curriculum that produces industry-ready graduates. ✅ Collaborate with other instructors and fellowship success executives as needed. ✅ Accountable for competency building and doubt resolution rates. ✅ Oversee groups of fellows who undertake internal/external projects The responsibilities do NOT include delivery of live lectures. 💫 Requirements ✅ 2+ years of industry experience in building components/interfaces using modern stacks such as React.js/Vue.js ✅ CSS skills that are often mistaken to be magic. ✅ Familiarity with popular JavaScript tools, frameworks, and design principles, and enthusiasm for keeping pace with the ever-changing JavaScript ecosystem. ✅ Strong communication skills, with an inclination towards teaching and helping others out. ✅ Ability to work with a diverse group of individuals. 🚫 Your college pedigree doesn’t matter to us. 👍🏽 Good to have ❇️ Understanding of pedagogy and curriculum development. ❇️ Experience working with cloud infrastructure and deployment tools such as AWS / Firebase / Netlify. ❇️ Experience with build and testing tools. ❇️ Understanding of basic UI/UX principles. ❇️ Understanding of SQL/NoSQL Databases. ❇️ Prior experience working in a startup environment. 🏖 Perks 😏 We are based out of Goa and know the place inside out. Soon, you would too. 😃 High level of freedom and flexible timings. 🥊 Undoubtedly, the ability to act on problems with our education system. 👨🏽‍💻 We're a young team and we embrace the latest tech in town.

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