Senior Customer Success Engineer - Mutual Funds / Fintech

Roles and Responsibilities

1.

Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.

Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.

Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.

Oversee and facilitate MHFAI instructors for training and upskilling.

5.

Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.

Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.

Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.

Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.

Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10.

Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11.

Provide support in other operational functions of MHFA as needed.

Requirements:

•

1 to 3 years in clinical work and / or mental health training

•

Qualification: Msc. Counselling Psychology

Msc. Applied Psychology (any specialization, preferably HR Specialization ), MSW (Social Work)

•

Experience in Clinical Practice / Research

•

Exposure to mental health training and created content or training on Mental Health for Adult

•

Experience of having previously worked in organized group is desirable

Read less

Roles & Responsibilities

• Define and implement test strategy
• Define and baseline tool strategies
• Define and document test environment and test data strategies
• Perform feasibility study for recommended solutions
• Create strategies for test optimization
• Carry out gap analysis and identify improvement areas
• Identify program goals and define KPI's and SLA's
•  Identify and implement industry wide best practices
• Perform test maturity assessments provide recommendations and define roadmaps
• Identify candidate for automation by prioritization
• Maintain active relationships with Product Owner and scrum master and team to understand business requirements
• Lead efforts with Integration/User Interfaces

Requirements: 

• Sr. Automation Engg (3+ years experience) with Web automation experience Hands-on experience in developing frameworks/scripting with Selenium, Cucumber, BDD, Appium, FitNesse etc.
• Should have experience in defining automation test strategy.
• Knowledge in Banking digital applications testing is a plus
• Experience working with NoSQL databases like Cassandra, MongoDB, MySQL
• Experience working on Kubernetes Containerized infrastructure is a big plus
• Exposure to Microservices based architecture
• Exposure to CI/CD / Code Coverage / Static Code analysis Tools
• Nice to have experience with non-functional testing like load testing, security testing etc.

Job Description

• Gather and analyse information on existing business processes in order to make
• recommendations that seek to improve business systems and processes.
• Analyse and document requirements for enhancements to systems and / or business
• processes. May involve investigation of third-party vendors or systems.
• Clearly document solutions and recommendations to business problems
• Review requirements and designs with relevant stakeholders to obtain agreement and sign off proposals.
• Create cost and time estimates along with project plans to enable prioritization and execution of work.
• Assist and/or coordinate user testing, ensuring issues are resolved in a pragmatic and appropriate manner.
• Assist the design and implementation of ongoing support arrangements for delivered systems.
• Work as part of a project team, reporting progress and escalating issues to project management in a timely manner to ensure successful completion of projects / reviews.
• Complete all tasks related to technical analysis, building and unit testing, quality assurance,
• system test and implementation in accordance with the IT development life cycle.
• Provide post implementation support.
• Create and maintain documentation for systems and processes.
• Adhere to standards set by the Invesco project methodology.
• Contribute the improvement of the existing processes.
• Assist with developing improvements to team processes and procedures.
• Provide On Call support for systems based on agreed coverage timeframe.

• 5-6 years of ASP.NET, C#, HTML5, CSS3, JavaScript and SQL Server, AWS and Microservices
• 3+ years technical leadership and architecture experience in software development
• 4+ years working in SQL-backed environments.
• 3+ knowledge of client-side JavaScript frameworks like React and Redux
• In depth knowledge of REST services (WCF, Web API, Microservices)
• In depth knowledge of Solid work experience in building SaaS based products.
• Experience and clear understanding of how to plan and execute within iterations and sprints.
• Experience working in an Agile/Scrum development process.
• Innovative, challenging programming work in the Microsoft stack, with SQL Server as a back end
• Ability to work independently with the knowledge and capability to come in and make an immediate impact.
• Experience working in a sprint-driven development process.

• Web Apps built with .NET, using both Web Forms and MVC
• APIs built on .NET (C# / REST services)
• SQL Server 2014
• Cloud : AWS
• UI: in depth knowledge on client side JavaScript framework like React
• Experience on DevOps tools

• FORMAL EDUCATION:
• A Bachelor’s Degree in Management Information Systems or Computer Science is preferred or
• commensurate relevant work experience

• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software

1. Work as part of cross-functional, passionate agile project teams to ensure quality is driven into the heart of the development process from requirements definition to delivery
2. Architecting, designing, developing and deploying new features for mobile applications.
3. Ensure the best possible performance, quality, and responsiveness of the application
4. Diagnose and fix bugs and performance bottlenecks for great performance
5. Maintain code and write automated tests to ensure the product is of the highest quality

1. You have at least 1y ears of full-time mobile development experience (iOS, Android) with at 1 year experience with Flutter & Dart
2. Familiarity with RESTful APIs to connect applications to back-end services
3. Experience developing integrations with common APIs (e.g., Firebase, Twitter, Facebook, Instagram, Stripe, Vimeo, Google etc.)
4. Proficient understanding of code versioning tools, such as Git
5. Strong knowledge of design principles, patterns, and best practices
6. Experience with offline storage, threading, and performance tuning
7. Ability to understand and translate business requirements into technical requirements

• Analyzing, planning and developing requirements and standards in reference to scheduled projects
• Assigning and overseeing the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
• Holding regular technical team meetings to determine progress and addressing any questions or challenges regarding projects
• Determining and defining clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
• Researching and evaluating hardware and software technology options and weighing the cost/ benefit analysis when making large purchases on behalf of the company
• Updating and maintaining all production technologies ensuring proper maintenance and installation

Desired Candidate Profile

• Bachelor’s degree in engineering, computer science or related field or equivalent work experience
• Minimum 2 yrs management experience in consumer hardware/ software products (TWS, HeadPhone, Smart Watch), including development work and interactions with customers
• Extensive leadership experience and strong teaming abilities
• Excellent problem-solving skills
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles