
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

About Upswing Financial Technologies Private Limited
About
Here’s a quick read to know more about Upswing (upswing.one)
Company page on LinkedIn: linkedin.com/company/upswing-financial-technologies
We are a seed funded company, have recently raised USD 4Mn
• In the news: inc42.com/buzz/open-finance-startup-upswing-raises-4-mn-from-qed-investors
• Lead investor: http://qedinvestors.com/companies/upswing
• Angel investors: Founders and Senior executives of Jupiter, Cred, Slice, Epifi, Snapdeal, One Assist and many more.
Company vision:
At Upswing, our mission is to enable consumer companies to offer differentiated financial products and empower the financial institutions with greater reach through our Secure, Scalable and easy to integrate API platform.
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Our simple and powerful banking-as-a-service stack will help companies launch new banking products in weeks, not years.
Founding team has more than 40 years of experience in Building Banking, Lending, Payments and Disruptive Technology Stack.
Anupam Bagchi: Built Jupiter, India’s First Transit and multi bank EMI, Foundation to RuPay, Lending, Payments, Digital Banking. (linkedin.com/in/anupam-bagchi-b770572)
Nihar Gupta: Built Jupiter, Strategy and Execution of 811, Issuing, Acquiring, Toll Payments, Forex and Digital Banking (https://www.linkedin.com/in/nihargupta/)
Gazal Garg: Built disruptive tech at Zilingo from an idea to a unicorn, IIT Kharagpur alumnus - (linkedin.com/in/gazalgarg)
Tech stack
Candid answers by the company
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Connect with the team
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• Assisting in virtual product demos and presentations
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• Providing feedback from client interactions to improve our approach
• Occasionally visiting schools (if feasible) to help build relationships
Critical Skills:
• Knowledge of Intune / Autopilot
• Knowledge of windows reset
• Application downloads > recognize if something is blocked (Zscaler knowledge / or know how it works)
• Macro’s knowledge
• Communication skills
• Proactive
• Migrate user profiles, data, and settings to the new IT environment.
• Ensure data integrity and security during the migration process.
• Test and validate migrated data to identify and resolve any issues.
• Create and configure user accounts in the new IT environment.
• Assign appropriate permissions and access rights.
• Ensure seamless access to resources and applications
• Provide training and support to end-users during and after the migration process.
• Assist users with any issues or questions related to the new environment.
• Develop and maintain user documentation and knowledge base articles.
• Monitor the new environment for any issues or problems.
• Troubleshoot and resolve any migration-related issues.
• Provide ongoing support to end-users.
• Strong technical knowledge of IT infrastructure, including hardware, software, and networks
• Experience with end-user migration tools and techniques.
• Proficiency in Microsoft Office Suite and other productivity tools.
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Preferred Characteristics
• Ability to effectively communicate and instill confidence with peers and all key stakeholders.
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🚀 We're Hiring: Python AWS Fullstack Developer at InfoGrowth! 🚀
Join InfoGrowth as a Python AWS Fullstack Developer and be a part of our dynamic team driving innovative cloud-based solutions!
Job Role: Python AWS Fullstack Developer
Location: Bangalore & Pune
Mandatory Skills:
- Proficiency in Python programming.
- Hands-on experience with AWS services and migration.
- Experience in developing cloud-based applications and pipelines.
- Familiarity with DynamoDB, OpenSearch, and Terraform (preferred).
- Solid understanding of front-end technologies: ReactJS, JavaScript, TypeScript, HTML, and CSS.
- Experience with Agile methodologies, Git, CI/CD, and Docker.
- Knowledge of Linux (preferred).
Preferred Skills:
- Understanding of ADAS (Advanced Driver Assistance Systems) and automotive technologies.
- AWS Certification is a plus.
Why Join InfoGrowth?
- Work on cutting-edge technology in a fast-paced environment.
- Collaborate with talented professionals passionate about driving change in the automotive and tech industries.
- Opportunities for professional growth and development through exciting projects.
🔗 Apply Now to elevate your career with InfoGrowth and make a difference in the automotive sector!
Job description- Information Security(Financial)
Roles and Responsibilities
HTC Global Security Delivery Centre will provide a professional opportunity to work in a dynamic environment where you will have the ability to develop process and Cyber security based skills
Work profile of individual
- As part of the companyC Global cyber security consulting team, individual’s primary role would be to be a part of ISO 27k projects IT audits, ITGC audits, SSAE, SOC audits, IT Process Audit, Systems Audit, Gap assessment TPRM, GDPR, Infosec, GRC , ISMS, Cyber Security, SOX ITGC on customer engagements
- Will address all aspects of security like physical, logical, data, access etc and review Information Security policy and suggest / recommend necessary changes to the same on customer engagements
- Will be an active participant in internal / third party system security reviews and audits on customer engagements.
- Will perform internal audits on all aspects of IT and ensure compliance with the prescribed security norms on customer engagements and will be responsible for tracking the open audit findings and closure of the same
- Will be able to manage document tracking and updating - policies, processes, procedures, templates etc.
- Will assist in developing proposals by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
- Will demonstrate ability to clearly and concisely communicate the privacy implications of technology and implementation.
Team work
- Individual would be responsible for contributing to a strong team environment and promoting a positive working relationship with their colleagues.
- Individual would predominately work with off-shore engagement teams and relevant HTC Territory teams on presale and cyber security delivery.
- Communication, written and verbal, with these teams would be expected.
- Team members would be required to apply learning from trainings and on the job experience to work requests and support continuous process improvement.
- Team members would be required to handle multiple tasks at the same time.
- Detailed focus when performing work and good project management skills when managing workload and maintaining timelines will be necessary.
Desired Candidate Profile
- Bachelors
- Certifications (ISO 27001/ ISO 31000/ or equivalent and other relevant qualification/certification
- Experience : 3-5 years
Knowledge Required:
- Strong knowledge of information security concepts, risk and controls concepts. Strong understanding of security principals: audit, policies, guidelines, and compliance.
- Understanding of infrastructure (data centre, network end user computing) security / cloud security / managed security services / security operations centre / compliance risk management and ITGC controls
- Sound knowledge of Internal financial Controls and Compliance. Must be able to recommend controls around people, process, and technology.
- Sound knowledge of General Leger / Balance Sheet / Journal Entry / Budgeting / Financial fraud
- Sound knowledge on business controls and process controls. Good experience with control assessment, check the effectiveness of the implemented controls and recommend mitigation / improvements.
- Experience with the Microsoft Office suite of products (i.e. Word, Excel, PowerPoint, Visio, etc.),
- Strong verbal and written communication skills Knowledge / experience in fields of ITGC audits, Internal Audit, External Audit / Statutory Audit projects
- Candidates should exhibit good client service skill collateral's with a strong focus on building relationships.
Additional Responsibilities:
- Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
- Good knowledge on software configuration management systems and license Management systems
- Awareness of latest technologies and Industry trends
- Logical thinking and problem solving skills along with an ability to collaborate
- Understanding of the financial processes for various types of projects and the various pricing models available
- Ability to assess the current processes, identify improvement areas and suggest the technology solutions
- One or two industry domain knowledge
- Client Interfacing skills
- Project and Team management
About Company:
Working with a multitude of clients populating the FTSE and Fortune 500s, Audit Partnership is a people focused organization with a strong belief in our employees. We hire the best people to provide the best services to our clients.
APL offers profit recovery services to organizations of all sizes across a number of sectors. APL was borne out of a desire to offer an alternative from the stagnant service provision on offer in the profit recovery industry.
Every year we cover million of pounds for our clients and also work closely with them, sharing our audit findings to minimize future losses. Our dedicated and highly experienced audit teams utilize progressive & dynamic financial service solutions & industry leading technology to achieve maximum success.
We provide dynamic work environments focused on delivering data-driven solutions at a rapidly increased pace over traditional development. Be a part of our passionate and motivated team who are excited to use the latest in software technologies within financial services.
Headquartered in the UK, we have expanded from a small team in 2002 to a market leading organization serving clients across the globe while keeping our clients at the heart of all decisions we make.
Job description:
We are looking for a high-potential, enthusiastic SQL Data Engineer with a strong desire to build a career in data analysis, database design and application solutions. Reporting directly to our UK based Technology team, you will provide support to our global operation in the delivery of data analysis, conversion, and application development to our core audit functions.
Duties will include assisting with data loads, using T-SQL to analyse data, front-end code changes, data housekeeping, data administration, and supporting the Data Services team as a whole. Your contribution will grow in line with your experience and skills, becoming increasingly involved in the core service functions and client delivery. A self-starter with a deep commitment to the highest standards of quality and customer service. We are offering a fantastic career opportunity, working for a leading international financial services organisation, serving the world’s largest organisations.
What we are looking for:
- 1-2 years of previous experience in a similar role
- Data analysis and conversion skills using Microsoft SQL Server is essential
- An understanding of relational database design and build
- Schema design, normalising data, indexing, query performance analysis
- Ability to analyse complex data to identify patterns and detect anomalies
- Assisting with ETL design and implementation projects
- Knowledge or experience in one or more of the key technologies below would be preferable:
- Microsoft SQL Server (SQL Server Management Studio, Stored Procedure writing etc)
- T-SQL
- Programming languages (C#, VB, Python etc)
- Use of Python to manipulate and import data
- Experience of ETL/automation advantageous but not essential (SSIS/Prefect/Azure)
- A self-starter who can drive projects with minimal guidance
- Meeting stakeholders to agree system requirements
- Someone who is enthusiastic and eager to learn
- Very good command of English and excellent communication skills
Perks & Benefits:
- A fantastic work life balance
- Competitive compensation and benefits
- Exposure of working with Fortune 500 organization
- Expert guidance and nurture from global leaders
- Opportunities for career and personal advancement with our continued global growth strategy
- Industry leading training programs
- A working environment that is exciting, fun and engaging
Read more about us here: [https://angel.co/company/fireflies](https://angel.co/company/fireflies) and here: [https://yourstory.com/2019/10/funding-startup-fireflies-enterprise-assistant-canaan-partners](https://yourstory.com/2019/10/funding-startup-fireflies-enterprise-assistant-canaan-partners)
We value your skills and abilities more than your resume.
Here's what we look for :
- You have raw intellectual horsepower and ability to learn quickly
- You have a strong background in computer science / math
- You contribute to open source (share your GitHub- More than 1000 commits in past year)
- You have experience working on apps that have supported 10,000+ concurrent users
- You understand sound architecture principals
- You can design and build scalable infrastructure
- You should be a great communicator and culture maintainer:
- We value over-communication and candid feedback and want to build a no-bs, results driven culture
Values that are important to us :
- You're data driven and customer focused
- You value fast & incremental engineering cycles
- You maintain design excellence and minimise complexity
- You measure your results & automate when possible
- You get 10% better at something every week
- You have an internal compass and take accountability & initiative
You'll be working with :
- Node.js, MongoDB
- Redis, RabbitMQ, Elasticsearch
- AWS, Docker, Terraform
- React, Keras, Tensorflow
About us :
- Fireflies.ai is an AI that joins meetings and takes notes automatically. [Product demo](https://app.fireflies.ai/view/ogM9zmKij2). We integrate with the leading platforms: Zoom, Google Meet, Microsoft Teams, Webex, Slack, Salesforce, & more https://fireflies.ai/integrations)).
- We are a US-based, AI company that is building a 100% remote team. Today we have over 40 employees in 5 countries around the world. Our engineering team is 20+ senior engineers. We were [featured on Forbes for Gartner's top 25 enterprise software startups to watch in 2020](https://www.forbes.com/sites/louiscolumbus/2020/07/05/gartners-top-25-enterprise-software-startups-to-watch-in-2020/). We skyrocketed from a few thousand users to almost 100,000 users in 2020.
[Fireflies.ai](http://fireflies.ai) has raised $5 million from top-tier investors including Canaan and angels from Slack, Dropbox, Amazon and Salesforce.
- You'll be working with Sam Udotong, CTO @ Fireflies.ai. Sam graduated from MIT in 2016 where he studied computer science and aerospace engineering. He and his co-founder Krish were [featured as the cover of Entrepreneur magazine in Sept 2020]
- He's been a [speaker at the MIT AI Conference 2020](https://www.youtube.com/watch?v=ywhY2DCIZqU) alongside industry leaders like Richard Socher and Sal Khan. He's guest lectured at Stanford for their intro to AI class. Sam is scrappy & committed - he and Krish bootstrapped the company for 3 years, eating Soylent and Domino's pizza almost every day. [Being Scrappy as an Entrepreneur (Product Demo)](https://app.fireflies.ai/view/vWQjdABHqU). He rejected Harvard Business School to build Fireflies. Sam's goal is to build a multi-regional, boundary-less engineering team that has A+ productivity & communication such that when you go to sleep, you can hand off work and when you wake up, work has already moved forward. If we do these first principles well, we can theoretically build the best engineering organisation in the world.
- We want to transform how people communicate and work. Come work with us if you share the below values and want to work on hard engineering challenges that will actually make a difference in the lives of people.
- We are an equal opportunity employer and strongly value diversity at our company, because our team will be stronger with different perspectives and experiences. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



