We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Upswing Financial Technologies Private Limited
About
Here’s a quick read to know more about Upswing (upswing.one)
Company page on LinkedIn: linkedin.com/company/upswing-financial-technologies
We are a seed funded company, have recently raised USD 4Mn
• In the news: inc42.com/buzz/open-finance-startup-upswing-raises-4-mn-from-qed-investors
• Lead investor: http://qedinvestors.com/companies/upswing
• Angel investors: Founders and Senior executives of Jupiter, Cred, Slice, Epifi, Snapdeal, One Assist and many more.
Company vision:
At Upswing, our mission is to enable consumer companies to offer differentiated financial products and empower the financial institutions with greater reach through our Secure, Scalable and easy to integrate API platform.
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Our simple and powerful banking-as-a-service stack will help companies launch new banking products in weeks, not years.
Founding team has more than 40 years of experience in Building Banking, Lending, Payments and Disruptive Technology Stack.
Anupam Bagchi: Built Jupiter, India’s First Transit and multi bank EMI, Foundation to RuPay, Lending, Payments, Digital Banking. (linkedin.com/in/anupam-bagchi-b770572)
Nihar Gupta: Built Jupiter, Strategy and Execution of 811, Issuing, Acquiring, Toll Payments, Forex and Digital Banking (https://www.linkedin.com/in/nihargupta/)
Gazal Garg: Built disruptive tech at Zilingo from an idea to a unicorn, IIT Kharagpur alumnus - (linkedin.com/in/gazalgarg)
Tech stack
Java
KotlinCandid answers by the company
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Company social profiles
Similar jobs
LeadershipJob Title: Project Manager
Location: Mumbai
Experience: 2 to 4 years
Job Type: Full-time
Job Description:
We are looking for a motivated and experienced Project Manager to lead software development projects in an Agile environment. The ideal candidate will have 2 to 4 years of experience managing projects, working closely with development teams, and ensuring timely and high-quality delivery aligned with business goals.
Key Responsibilities:
- Lead and manage end-to-end software development projects.
- Facilitate Agile ceremonies like daily stand-ups, sprint planning, reviews, and retrospectives.
- Collaborate with Product Owners to manage and prioritize the backlog.
- Remove impediments to ensure smooth workflow and timely delivery.
- Track project progress using Agile metrics (e.g., burndown charts, velocity).
- Communicate project status, risks, and issues effectively to stakeholders.
- Encourage a culture of collaboration, continuous improvement, and accountability.
- Ensure adherence to Agile methodologies and the Software Development Life Cycle (SDLC).
Required Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- 2 to 4 years of experience in a Project Manager or Scrum Master role.
- Strong understanding of Agile and Scrum frameworks.
- Basic knowledge of SDLC and understanding of software development practices.
- Familiarity with project tracking tools like JIRA and Confluence.
- Strong communication, problem-solving, and leadership skills.
Preferred Qualifications:
- Certification in Scrum (CSM) or Agile methodologies.
- Basic coding knowledge or understanding of software project structures.
- Experience in IT or software development environments.
Job Description :
- Design and build an integration between multiple on-premises and cloud-hosted systems.
- Identify, analyze and design integration flows using Mule ESB Anypoint Studio and technically own and manage the process of ensuring on-time and budget build and integration of the various elements of the solution.
- Responsible for the end-to-end architecture of a solution, including its assembly and integration into the IT architecture principles defined with the client.
- Collaborate with enterprise architects and IT program managers to enhance existing business applications and facilitate solutions to meet business requirements.
- Position requires experience with middleware applications, including Intermediate level knowledge with MuleSoft, as well as experience in detailed requirements analysis, software design, testing, and deployment.
- Develop Proof-of-Concept projects to validate new architectures and solutions.
- Own development of a few features in every Sprint.
- Liaise with onshore team and clients for resolving technical dependencies, issues, and risks.
- Production support for middleware applications.
A successful candidate will have the following characteristics :
- 6-10-years of relevant experience on- MuleSoft- integration developer
- Hands-on experience with Mule3.X.X or 4.X.X Version
- Experience with MuleSoft Components- Anypoint Exchange, Design Center, API Manager, and Runtime Manager
- 3-8 years of experience building and consuming web services (REST, SOAP)
- Experience building REST API Design with Design Center- RAML
- Experience working with MuleSoft- API manager, API Policies.
- MuleSoft Anypoint Platform Components experience (Transformer, Message Enricher, Choice Router, Scatter Gather, Database, Connector, File Connector, HTTP Connector, Web Service Consumer, For Each, Batch Component, Pub/Sub model) .
- Experience with API tool kit and API -Led Connectivity.
- Working experience working with JSON, XML, and CSV file formats.
- Experience working with GitLab (any source code version control) and CI/CD pipeline.
- Excellent Verbal and Writing English Skills.
- MuleSoft Developer Level Certification.
Good to Have :
- Database -SQL Server.
- ActiveMQ and other queue technologies.
- MCPA/MCIA Certified
- Java/Spring framework/ Microservices experience.
- AWS/Azure/GCP experience.
- Java development experience and working with flat files
Android DevelopmentKotlinJava
FlutterHiring Flutter Mobile Application developer for Indore location for our IT Company Logical Soft Tech Pvt ltd, Indore(M.P)
Job Location : Indore, Madhya Pradesh ( Please only who can come for interview only need to apply)
1) Experience :- Minimum 1 year experience in Flutter Mobile app app development needed
2)Should have very good knowledge in Flutter dart and flutter flow framework both design and development.
3) Should have great expertise in Json parsing ( server based Rest api integration), 3rd party api integration, chat , notification, social media integration, payment gateway.
4) Should be expert in completing the work on time and meet the deadline of the project.
4) Should be good enough to work in team or individual by understanding the requirement and working professionally
5) Great team player, polite behavior , immediate joiner or within 15 days will be preferred.
**
If you meet above job criteria , Please share the cv and come for the interview or can call on given HR number if any queries ( between 11:00 A.M to 7:30 P.M)
Company name : Logical Soft Tech Pvt Ltd
Email : - talentlogicalsofttech @gmail.com, logicalhr.softtech @gmail.com, hrlogicalsofttech @gmail.com,
Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Infront of Main Eye Retina Hospital, Vijay Nagar, Indore, M.P
Contact : - +91-82.698.297.29(HR), +91-78.69.73.15.95(HR), +91-741.595.09.19(HR), +91-82.10,25.18.24 (technical Department)
**For complete fresher we have internship program also on live projects with our technical developer team*
- Ensuring the success of new AI products by focusing on scalability, potential biases, and compliance.
- Perform gap analysis on existing business data. Identify new data points.
- Developing business cases for AI in new and existing products.
- Work with executives and business line stakeholders to define the problems to solve with AI.
- Help prioritise and rank the solutions, develop business cases.
- Work closely with UI/UX, engineering and cross-functional teams to deliver with quick time-to-market and optimal products.
- Formulating product requirements and identifying new opportunities with the help of customer feedback, market analysis, and usability studies.
- Drive product launches including working with public relations team, executives, and other product management team members.
- “Problem solving with AI” mindset.
- Proven work experience in product management as an Associate Product/Product Manager.
- Knowledge and experience with Machine Learning and different Voice & Speech AI concepts such as neural networks, natural language processing, speech-to-text conversion clustering techniques, etc.
- Experience defining and developing a new product or service.
- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management .
- Solid technical background with understanding and/or hands-on experience in software development and web technologies
- Skilled at working effectively with cross functional teams in a matrix organisation.
- MS/BS degree in Computer Science, Engineering or equivalent preferred.
Python• Work with various stakeholders, understand requirements, and build solutions/data pipelines
that address the needs at scale
• Bring key workloads to the clients’ Snowflake environment using scalable, reusable data
ingestion and processing frameworks to transform a variety of datasets
• Apply best practices for Snowflake architecture, ELT and data models
Skills - 50% of below:
• A passion for all things data; understanding how to work with it at scale, and more importantly,
knowing how to get the most out of it
• Good understanding of native Snowflake capabilities like data ingestion, data sharing, zero-copy
cloning, tasks, Snowpipe etc
• Expertise in data modeling, with a good understanding of modeling approaches like Star
schema and/or Data Vault
• Experience in automating deployments
• Experience writing code in Python, Scala or Java or PHP
• Experience in ETL/ELT either via a code-first approach or using low-code tools like AWS Glue,
Appflow, Informatica, Talend, Matillion, Fivetran etc
• Experience in one or more of the AWS especially in relation to integration with Snowflake
• Familiarity with data visualization tools like Tableau or PowerBI or Domo or any similar tool
• Experience with Data Virtualization tools like Trino, Starburst, Denodo, Data Virtuality, Dremio
etc.
• Certified SnowPro Advanced: Data Engineer is a must.
Responsibilities
- Work towards making the interface of the Flam app & website visually world-class, clean and legible, intuitive to understand, and aesthetically appealing.
- Experienced in collaborating with Product Managers, UI/UX Designers, and Developers to see an idea through conceptualization, design, validation, and development
- Collaborate with team members from the Tech, Marketing, and Community teams
- Exceptional in terms of customer empathy, human-centric UI designs
- Good understanding of UX principles, Information Architecture, Usability techniques, and UI patterns
Requirements
- 3+ years of experience in building user interface
- Visual design sense across the board
- Designing UIs / Applying illustration skills to UIs
- Typography
- Communication with peers and clear articulation of thoughts and decisions
- Motion Design and Illustration Skills, Micro-animations of illustrations is a plus
Java
Spring Boot
.NET
C#Must Have Skills :
- Hand on experience on .NET core
- Experience in C#
- Looking for experience into No Sql.
Other Skill set required :
- 3+ years of building sophisticated, world-class, highly reliable multi-tenant software systems that have stood the test of time.
- From being highly proficient to being an expert in at least one OOPS language, SOLID principles, and design patterns, C#, Dotnet core, WebAPI, NoSQL.
- Experience with microservices architecture OR distributed systems.
- Strong analytical and problem-solving skills.
- Ability to work independently.
If you're a passionate problem solver who gets a kick out of creating rewarding learning experiences for an audience as diverse as ours (read kids - can't read, can't click on a small button and won't sit straight during a user testing session and their ever possessive parents and ambitious teachers!), we might just have a career- changing opportunity waiting for you.
What you'll do : Core Responsibilities
-Collaborate with Product Owners, Application and Engineering teams and others on assigned modules
-Take ownership of task assigned from sprint till production rollout/deployment ready state
-Ensure that entrance and exit criteria are met and follows established testing standards, processes, and procedures
-Analysis and estimation of tasks assigned with minimum deviation- Building, leading and mentoring teams
-Ability to contribute towards career development plans of the team
-Help define, improve and implement QA best practices
-Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the team.
-Design, develop, maintain and execute functional, regression, integration and end- to end tests
-Learn and understand applications and use case/testing flows
-Provide detailed bug analysis and assistance to developers for debugging
Qualifications and Skills :
-7+ years of experience in manual testing, preferably game testing across the platforms (Web/iOS/Android) with a minimum of 2 years experience as a lead.
-Strong planning skills along with project management experience
-Experience driving quality through process, instrumentation, requirements and testing
-Experience developing test strategies, test plans, and test cases
-Should be able to do an impact analysis based on the code modifications
-Possess excellent communication, presentation, and interpersonal skills
-Efficient in effort estimation, planning, prioritization and time management
-A fast learner with good problem solving and analytical skills
-Flexible with a positive - do what needs to be done- attitude
-Be able to thrive in a fast- paced and dynamic environment with minimal support and quick learning
-B.Tech/BE in Computer Science or related discipline (or equivalent experience)
Good to have :
-Experience on Automation testing tools like selenium, is a big plus
Adobe IllustratorResponsibilities::
• Based on the wireframes and project concept, create UI of screens to be used in mobile and web.
• Understand the UX and implement or enhance the screens accordingly.
• Work closely with the team in an agile mode to properly draft the requirements in the screen or mock-ups generated.
• Create newsletters, templates and graphics as and when required.
Skills::
• Proficient in Adobe Photoshop, Illustrator and other graphics tools
• Relevant experience in terms of designing screens for mobile and web apps
Website - https://praxinfo.com/">https://praxinfo.com/
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon