We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Upswing Financial Technologies Private Limited
About
Here’s a quick read to know more about Upswing (upswing.one)
Company page on LinkedIn: linkedin.com/company/upswing-financial-technologies
We are a seed funded company, have recently raised USD 4Mn
• In the news: inc42.com/buzz/open-finance-startup-upswing-raises-4-mn-from-qed-investors
• Lead investor: http://qedinvestors.com/companies/upswing
• Angel investors: Founders and Senior executives of Jupiter, Cred, Slice, Epifi, Snapdeal, One Assist and many more.
Company vision:
At Upswing, our mission is to enable consumer companies to offer differentiated financial products and empower the financial institutions with greater reach through our Secure, Scalable and easy to integrate API platform.
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Our simple and powerful banking-as-a-service stack will help companies launch new banking products in weeks, not years.
Founding team has more than 40 years of experience in Building Banking, Lending, Payments and Disruptive Technology Stack.
Anupam Bagchi: Built Jupiter, India’s First Transit and multi bank EMI, Foundation to RuPay, Lending, Payments, Digital Banking. (linkedin.com/in/anupam-bagchi-b770572)
Nihar Gupta: Built Jupiter, Strategy and Execution of 811, Issuing, Acquiring, Toll Payments, Forex and Digital Banking (https://www.linkedin.com/in/nihargupta/)
Gazal Garg: Built disruptive tech at Zilingo from an idea to a unicorn, IIT Kharagpur alumnus - (linkedin.com/in/gazalgarg)
Tech stack
Java
KotlinCandid answers by the company
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Company social profiles
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Criteria:
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1. 4–8 years’ experience in backend engineering
2. Minimum 2+ years hands-on experience with:
- TypeScript
- Express.js / Nest.js
3. Strong experience with MongoDB (or MySQL / PostgreSQL / DynamoDB)
4. Strong understanding of system design & scalable architecture
5. Hands-on experience in:
- Event-driven architecture / Domain-driven design
- MVC / Microservices
6. Strong in automated testing (especially integration tests)
7. Experience with CI/CD pipelines (GitHub Actions or similar)
8. Experience managing production systems
9. Solid understanding of performance, reliability, observability
10. Cloud experience (AWS preferred; GCP/Azure acceptable)
11. Strong coding standards — Clean Code, code reviews, refactoring
Description
About the opportunity
We are looking for an exceptional Senior Software Engineer to join our Backend team. This is a unique opportunity to join a fast-growing company where you will get to solve real customer and business problems, shape the future of a product built for Bharat and build the engineering culture of the team. You will have immense responsibility and autonomy to push the boundaries of engineering to deliver scalable and resilient systems.
As a Senior Software Engineer, you will be responsible for shipping innovative features at breakneck speed, designing the architecture, mentoring other engineers on the team and pushing for a high bar of engineering standards like code quality, automated testing, performance, CI/CD, etc. If you are someone who loves solving problems for customers, technology, the craft of software engineering, and the thrill of building startups, we would like to talk to you.
What you will be doing
- Build and ship features in our Node.js (and now migrating to TypeScript) codebase that directly impact user experience and help move the top and bottom line of the business.
- Collaborate closely with our product, design and data team to build innovative features to deliver a world class product to our customers. At company, product managers don’t “tell” what to build. In fact, we all collaborate on how to solve a problem for our customers and the business. Engineering plays a big part in it.
- Design scalable platforms that empower our product and marketing teams to rapidly experiment.
- Own the quality of our products by writing automated tests, reviewing code, making systems observable and resilient to failures.
- Drive code quality and pay down architectural debt by continuous analysis of our codebases and systems, and continuous refactoring.
- Architect our systems for faster iterations, releasability, scalability and high availability using practices like Domain Driven Design, Event Driven Architecture, Cloud Native Architecture and Observability.
- Set the engineering culture with the rest of the team by defining how we should work as a team, set standards for quality, and improve the speed of engineering execution.
The role could be ideal for you if you
- Experience of 4-8 years of working in backend engineering with at least 2 years of production experience in TypeScript, Express.js (or another popular framework like Nest.js) and MongoDB (or any popular database like MySQL, PostgreSQL, DynamoDB, etc.).
- Well versed with one or more architectures and design patterns such as MVC, Domain Driven Design, CQRS, Event Driven Architecture, Cloud Native Architecture, etc.
- Experienced in writing automated tests (especially integration tests) and Continuous Integration. At company, engineers own quality and hence, writing automated tests is crucial to the role.
- Experience with managing production infrastructure using technologies like public cloud providers (AWS, GCP, Azure, etc.). Bonus: if you have experience in using Kubernetes.
- Experience in observability techniques like code instrumentation for metrics, tracing and logging.
- Care deeply about code quality, code reviews, software architecture (think about Object Oriented Programming, Clean Code, etc.), scalability and reliability. Bonus: if you have experience in this from your past roles.
- Understand the importance of shipping fast in a startup environment and constantly try to find ingenious ways to achieve the same.
- Collaborate well with everyone on the team. We communicate a lot and don’t hesitate to get quick feedback from other members on the team sooner than later.
- Can take ownership of goals and deliver them with high accountability.
Don’t hesitate to try out new technologies. At company, nobody is limited to a role. Every engineer in our team is an expert of at least one technology but often ventures out in adjacent technologies like React.js, Flutter, Data Platforms, AWS and Kubernetes. If you are not excited by this, you will not like working at company. Bonus: if you have experience in adjacent technologies like AWS (or any public cloud provider, Github Actions (or CircleCI), Kubernetes, Infrastructure as Code (Terraform, Pulumi, etc.), etc.
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Work closely with cross-functional teams to define and execute a data roadmap.
Optimize data processing workflows for performance and cost efficiency.
Ensure data security, compliance, and quality across all data platforms.
Foster a culture of innovation and technical excellence within the data team.
PHP
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WordPress Developer duties and responsibilities :-
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- Establishing and guiding the website's architecture
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- Helping formulate an effective, responsive design and turning it into a working theme and plugin.
- Generating WordPress themes and plugins.
- Conducting website performance tests.
- Troubleshooting content issues.
- Conducting WordPress training with the client.
- Monitoring the performance of the live website
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- Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
- Experience building user interfaces for websites and/or web applications
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- Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
- Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
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- Proficient understanding of code versioning tools such as Git, SVN, and Mercurial
- Strong understanding of PHP back-end development
NodeJS (Node.js)MongoDB
ExpressNode.Js Developer Job Description:
Roles & Responsibilities:
- Developing and maintaining all server-side components.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, debugging, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
- Recruiting, mentoring, personal and professional development of new team members
- Managing the team of Nodejs Developers and solving their queries.
- Follow and improve code quality standards
- You would be responsible to take interviews for Node.js Technologies & share practical tasks with the candidates if required.
- Conduct Code Reviews and help the team learn about the mistakes to avoid
- Develop standard practices for developers to continuously improve the quality
- Develop Architecture and design for the complex business problems
- Deployment of code, database migrations, and a thorough understanding of the impact of changes in the production environment
- Understanding and augmenting the system and application architecture as needed
- The ability to organize the development process, create a working atmosphere and distribute the workload in the team.
- Identify programming bottlenecks and bugs and find fixes.
- Familiarity with AWS infrastructure.
- Knowledge of front-end technologies.
- Strong understanding of git.
- learn new technology and distribute it to team members.
Requirements/Qualifications:
- At least 1+ years of experience as a Node.js developer.
- Must have good communication skills in English.
- Superb interpersonal, communication, and collaboration skills.
- Exceptional analytical and problem-solving aptitude.
- Great organizational and time management skills.
- Knowledge of development methodology.
- Must be willing to do hands-on coding where required and perform regular code reviews etc.
- Understanding trends and being able to critically assess.
- Availability to resolve urgent web application issues outside of business hours.
- Experience working in a team leadership role
Data Science
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- Execute analytical experiments methodically to help solve various problems and make a true impact across functions such as operations, finance, logistics, marketing.
- Identify, prioritize, and design testing opportunities that will inform algorithm enhancements.
- Devise and utilize algorithms and models to mine big data stores, perform data and error analysis to improve models and clean and validate data for uniformity and accuracy.
- Unlock insights by analyzing large amounts of complex website traffic and transactional data.
- Implement analytical models into production by collaborating with data analytics engineers.
Technical Requirements
- Expertise in model design, training, evaluation, and implementation ML Algorithm expertise K-nearest neighbors, Random Forests, Naive Bayes, Regression Models. PyTorch, TensorFlow, Keras, deep learning expertise, tSNE, gradient boosting expertise, regression implementation expertise, Python, Pyspark, SQL, R, AWS Sagemaker /personalize etc.
- Machine Learning / Data Science Certification
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- Bachelor’s in Engineering / Master’s in Data Science / Postgraduate Certificate in Data Science.
HTML/CSSJavascript
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AngularJS (1.x)· Designing and building responsive and mobile-friendly websites optimized for different devices and browsers
· Writing clean, efficient, and well-documented code using languages such as HTML, CSS,Bootstrap and JavaScript
· Implementing and maintaining website content management systems
· Troubleshooting and debugging issues to ensure websites are functioning correctly
· Staying up-to-date with the latest web technologies and industry trends to ensure the website is current and secure
· Creating and managing databases for website functionality
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· Maintaining and updating existing websites
· Testing both new and current website and correcting potential errors that may arise
NodeJS (Node.js)JavascriptMongoDBExpress- Experience in Node.js Frameworks
- Hands-on experience with MongoDB
- Strong proficiency with JavaScript, Socket IO, ExpressJS & SailsJS
- Experience working with third-party developer tools, including documentation, APIs, and SDKs
- Good Grasp of Asynchronous Programming and Its Workarounds
- Database Schema design for Business Processes
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- Knowledge of GIT, SVN technology
JavaPythonNodeJS (Node.js)b. Strong Technical Background:
i. Strong grasp of Nodejs/Python stack
ii. Strong programming, architecture, DevOps and QA chops.
iii. Experience working with a diverse engineering stack in a fast-paced
environment
iv. Databases/Datastores : Mysql, Redis / Memcache, MongoDB
v. Basic Understanding of Android, iOS, Web Application stacks
vi. One of SQS, RabbitMQ, SNS
vii. Familiarity with AWS and its services including RDS, ECS, EBS,
Cloudwatch, ELK, Redshift
viii. Nice to have -
1. Logging : ELK, Cloudwatch.
2. Frontend : html , css , Javascript
3. Protocols : HTTP, XMPP, MQTT, Socket.io, TC
c. Prior management and team-building experience. You'll be managing several direct reports initially and will have the opportunity to scale and build out a
high-performing engineering team
Job description
Objectives of this Role
- Source senior level, highly specialist candidates for leading global businesses, covering the European and International markets
- Screen and interview candidates to ensure we put forward the best quality candidates to clients
- Consult with clients on overall hiring strategies and tailor your approach accordingly
- Keep up-to-date with latest industry trends to ensure candidates can be evaluated against industry standard assessments
- Build and develop your client portfolio, providing expert consultation to ensure repeat business
- Generate new leads and clients using your network of contacts
- Network online and offline with potential candidates to promote our employer brand and ensure we attract the best professionals
Daily and Monthly Responsibilities
- Liaise with clients to understand role requirements in order to source the most suitable candidates
- Write and post technical job descriptions on specialist IT job boards, social media and any other relevant channels
- Source, screen and compile a shortlist of qualified candidates for various technical roles
- Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)
- Build a candidate CRM to ensure a solid pipeline of qualified candidates - ensuring candidate data is kept updated
- Participate in tech conferences and meetups to network with IT professionals
- Keep up-to-date with new technological trends in order to form strategic conversations with clients on future hiring needs
Skills and Qualifications
- Proven work experience in recruitment - ideally as a Technical Recruiter
- Hands-on experience with various interview formats (e.g. Teams, Zoom, Google Hangouts)
- Technical expertise with an ability to understand and explain job requirements for IT roles
- Experience using LinkedIn Talent Solutions to source quality candidates
- Excellent verbal and written communication skills
- Strong tenacity and ability to build a solid network
Preferred Qualifications
- Degree in HR, communications, marketing, business or similar
- 2 years IT or Tech recruitment experience in a 360 agency role
- Strong experience in sales, business development or client development roles
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon