
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

About Upswing Financial Technologies Private Limited
About
Here’s a quick read to know more about Upswing (upswing.one)
Company page on LinkedIn: linkedin.com/company/upswing-financial-technologies
We are a seed funded company, have recently raised USD 4Mn
• In the news: inc42.com/buzz/open-finance-startup-upswing-raises-4-mn-from-qed-investors
• Lead investor: http://qedinvestors.com/companies/upswing
• Angel investors: Founders and Senior executives of Jupiter, Cred, Slice, Epifi, Snapdeal, One Assist and many more.
Company vision:
At Upswing, our mission is to enable consumer companies to offer differentiated financial products and empower the financial institutions with greater reach through our Secure, Scalable and easy to integrate API platform.
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Our simple and powerful banking-as-a-service stack will help companies launch new banking products in weeks, not years.
Founding team has more than 40 years of experience in Building Banking, Lending, Payments and Disruptive Technology Stack.
Anupam Bagchi: Built Jupiter, India’s First Transit and multi bank EMI, Foundation to RuPay, Lending, Payments, Digital Banking. (linkedin.com/in/anupam-bagchi-b770572)
Nihar Gupta: Built Jupiter, Strategy and Execution of 811, Issuing, Acquiring, Toll Payments, Forex and Digital Banking (https://www.linkedin.com/in/nihargupta/)
Gazal Garg: Built disruptive tech at Zilingo from an idea to a unicorn, IIT Kharagpur alumnus - (linkedin.com/in/gazalgarg)
Tech stack
Candid answers by the company
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Connect with the team
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Shift timings: 2 PM - 11 PM IST
Duration: Fulltime
Experience required : 6 plus years
Location: Visakhapatnam
Here are the main tasks that a digital marketing EXECUTIVE can undertake:
- Community management: designing social media campaign, creating social media contents, answering to customer’s comments or questions (Facebook, Twitter, LinkedIn, Instagram, TikTok…).
- Managing the company’s official website.
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The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As a Marketing Automation Manager, you will be responsible for Collaborating with internal stakeholders to set communications calendar, creative strategy, and content promotions
- Building customers segments and communication campaigns along customer journeys
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- Leading efforts for cross-promotion and marketing of new products across applicable audiences
- Staying current with industry innovations, trends, and best practices across functional areas
- Ensuring customer data policies and company's privacy policy are enforced
What you need to have:
- 2-5 years of relevant work experience ideally in a fintech/payments/E-commerce/ tech environment with strong growth and analytics background
- 2+ years experience in maintenance & management of CRM platforms (customer.io/CleverTap experience is required)
- MBA or equivalent post-graduation, with at least two years of experience in digital marketing in B2C company
- Strong understanding of advertising tools like AdWords, Facebook Business Manager, Adobe AdCloud.
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- Excellent written and verbal communication skills
- Prior startup experience is a plus

This role will work with some of our most important integrations between The company Product and financial institutions & Partners – making sure that API's are implemented and tested and data mapped in a standardized and quality-assured way.
Mandatory skill sets of the Candidate:
- Minimum 3 years of working experience in XSLT language (XSLT 1.0 + 2.0)
- Minimum 3 years of working experience in XML processing (XPath, XSD schema)
- Minimum 3 years of working experience in Java (v11) and Junit
- Excellent English communication skills (speaking, writing, and reading)
- Experience working in agile development processes
- Familiarity with code versioning tools Git, JIRA
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- More than 5 Years of experience with Payment Ecosystems
- More than 5 Years of experience in Integration to Banks, Payment Acquirers, PSP’s
- Upon having demonstrated results in this role – responsibility can expand into the product team for developing the core product
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Location: Bangalore / Mysore
Role: Java Development
Experience:4-10 yrs
Education:
- BS/MS in Computer Science, Engineering, or related subject
Skills:
- 4+ years of software development experience using traditional software development life cycle methodologies (covering requirements, design, development, testing and Implementation of n-tier architecture)
- Extensive experience with object-oriented software development methodologies and practices. Strong in following technologies
- OOAD/OOPS/UML, Design Patterns, MVC, Spring, Hibernate, Java, J2EE
- UI technologies AngularJS, HTML5, CSS3, java script library, Ajax and other UI frameworks
- Exposure to component model design, SOA, open sources framework/tools
- Web Services, JMS, XML, SQL& Oracle
- Must have exposed with Test Driven Development/Re-factoring ideas/ Domain driven design patterns/continuous integration/Build Automation / Data-Mapper framework/Mocks.
Competencies:
- Experience in developing platforms or frameworks, components
- Excellent knowledge of the open source software/ tools/ technologies
Personal Traits:
- Strong comprehension, analytical and problem-solving skills
- Excellent Communication skills (written & verbal) are mandatory
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- Understand the functional requirements of the end applications and arrive at the functionality requirement for the platform
- Contribute towards right design and development of multi-tiered, distributed architecture, scalable applications in a client-server / web environment
- Meet project timelines with adequate quality standard
- Technical assessment (e.g. platforms, tool proliferation, age of underlying technologies, uptime/availability, business processes)
"ArisGlobal proudly offers an Impressive Package of Compensation and Benefits. In addition to competitive salary compensation and paid time off, eligible employees receive health care benefits and can participate in healthcare and dependent-care spending accounts that reduce out-of-pockets costs by reducing taxable income. Income protection and wealth accumulation benefits help our employees reach their long-term financial goals."

What Makes You A Great Fit :
Minimum 5 years of professional development experience with object orientated PHP, MySQL, AJAX JSON. Understanding of enterprise software design patterns and data structures.
Strong experience in frameworks like Laravel, CodeIgniter, Phalcon, Kohana, Zend or Symphony.
Experience in CI/CD (Git/GitHub/Jenkins/Sonar/Nexus/PMD).
Experience in javascript library(jQuery, google web kit or YUI)
Experience in handling of huge MySQL databases.
Experience in designing and deploy applications on AWS, Azure.

• Strong knowledge of data structure and algorithms
• Ability to write complex SQL
• Familiarity with Test driven development and Continuous Integration
• Strong knowledge and hands-on with code development tools (Eclipse, GIT, Jenkins, Unit, Testing Frameworks)
• Familiar with Software development methodology like Agile methodology
• Knowledge of JavaScript and AngularJS would be a plus
• Knowledge of Java and Python
• Knowledge of Unix and shell scripting would be a plus
• Strong leadership skills
• Desire to learn and develop new tools and techniques and share with the team
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