
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

About Upswing Financial Technologies Private Limited
About
Here’s a quick read to know more about Upswing (upswing.one)
Company page on LinkedIn: linkedin.com/company/upswing-financial-technologies
We are a seed funded company, have recently raised USD 4Mn
• In the news: inc42.com/buzz/open-finance-startup-upswing-raises-4-mn-from-qed-investors
• Lead investor: http://qedinvestors.com/companies/upswing
• Angel investors: Founders and Senior executives of Jupiter, Cred, Slice, Epifi, Snapdeal, One Assist and many more.
Company vision:
At Upswing, our mission is to enable consumer companies to offer differentiated financial products and empower the financial institutions with greater reach through our Secure, Scalable and easy to integrate API platform.
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Our simple and powerful banking-as-a-service stack will help companies launch new banking products in weeks, not years.
Founding team has more than 40 years of experience in Building Banking, Lending, Payments and Disruptive Technology Stack.
Anupam Bagchi: Built Jupiter, India’s First Transit and multi bank EMI, Foundation to RuPay, Lending, Payments, Digital Banking. (linkedin.com/in/anupam-bagchi-b770572)
Nihar Gupta: Built Jupiter, Strategy and Execution of 811, Issuing, Acquiring, Toll Payments, Forex and Digital Banking (https://www.linkedin.com/in/nihargupta/)
Gazal Garg: Built disruptive tech at Zilingo from an idea to a unicorn, IIT Kharagpur alumnus - (linkedin.com/in/gazalgarg)
Tech stack
Candid answers by the company
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Connect with the team
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Job Description
This is a remote position.
Requirements
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Benefits
- Work timings - You are the master of your time. However, with great freedom comes great responsibility. If you have committed something to the team, we expect that you will give it your best to make sure that commitment is done and is done on time.
- Leave policy - Take a leave whenever for whatever reason you want. You don't need to explain yourself to us
- Health insurance for you and your family

Job Description:
We are seeking a skilled Shopify App Developer with experience in React/Remix and a strong foundation in HTML, CSS, JavaScript, and jQuery. The ideal candidate will be responsible for building and maintaining custom Shopify applications, enhancing user interfaces, and ensuring seamless e-commerce experiences for our clients. This role requires a strong understanding of Shopify’s ecosystem, combined with frontend development skills to deliver high-quality, scalable solutions.
Key Responsibilities:
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Responsibilities
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Requirement:
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- Excellent communication, interpersonal, and organizational skills
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- Experience using various Facebook Interfaces: Ads Manager, Power Editor, Business Manager, Page Insights
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- Experience collaborating and coordinating with internal and external cross-functional teams
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Desired Skills and Experience
2. Responsible for gathering system requirements working together with application architects
and owners
3. Responsible for generating scripts and templates required for the automatic provisioning of
resources
4. Discover standard cloud services offerings, install, and execute processes and standards for
optimal use of cloud service provider offerings
5. Incident Management on IaaS, PaaS, SaaS.
6. Responsible for debugging technical issues inside a complex stack involving virtualization,
containers, microservices, etc.
7. Collaborate with the engineering teams to enable their applications to run
on Cloud infrastructure.
8. Experience with OpenStack, Linux, Amazon Web Services, Microsoft Azure, DevOps, NoSQL
etc will be plus.
9. Design, implement, configure, and maintain various Azure IaaS, PaaS, SaaS services.
10. Deploy and maintain Azure IaaS Virtual Machines and Azure Application and Networking
Services.
11. Optimize Azure billing for cost/performance (VM optimization, reserved instances, etc.)
12. Implement, and fully document IT projects.
13. Identify improvements to IT documentation, network architecture, processes/procedures,
and tickets.
14. Research products and new technologies to increase efficiency of business and operations
15. Keep all tickets and projects updated and track time in a detailed format
16. Should be able to multi-task and work across a range of projects and issues with various
timelines and priorities
Technical:
• Minimum 1 year experience Azure and knowledge on Office365 services preferred.
• Formal education in IT preferred
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• Bachelor’s degree preferred

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- PHP and WordPress development, WordPress CMS Installation, theme customizations.
- Handle Team of developers
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- Proactively review WordPress components, widgets, and plugins to keep all solutions at the cutting-edge and maintain security.
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Ideal skills and experience required
- 3+ years experience in PHP and WordPress development, WordPress CMS Installation, theme customizations.
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- Should have problem-solving, prioritizing tasks, and multi-tasking abilities
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- Good time-management skills.
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- Basic Knowledge of Core PHP, MySQL Database.
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- Proficient in Python 2 / 3 and have built products before (managing the entire DevOps cycle) - proficient in Python Data Structures
- Good understanding of Open Source Visualisation Tools like D3.JS, Matplotlib etc.
- Good understanding of Functional APIs and Data Ingestion viz. Pandas’ dataframe from SQL DB and Excel (CSV) & Flat files of (primarily) structured data - no data cleansing
- Growth mindset - eagerness to learn and grow in the role
- Qualifications: B.Tech / BE / Graduate Engineer in any stream (preferred Mech / Industrial Engineer)
- Compensation : At par with industry (with stock options / grants to be vested over 3 years)

