We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Upswing Financial Technologies Private Limited
About
Here’s a quick read to know more about Upswing (upswing.one)
Company page on LinkedIn: linkedin.com/company/upswing-financial-technologies
We are a seed funded company, have recently raised USD 4Mn
• In the news: inc42.com/buzz/open-finance-startup-upswing-raises-4-mn-from-qed-investors
• Lead investor: http://qedinvestors.com/companies/upswing
• Angel investors: Founders and Senior executives of Jupiter, Cred, Slice, Epifi, Snapdeal, One Assist and many more.
Company vision:
At Upswing, our mission is to enable consumer companies to offer differentiated financial products and empower the financial institutions with greater reach through our Secure, Scalable and easy to integrate API platform.
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Our simple and powerful banking-as-a-service stack will help companies launch new banking products in weeks, not years.
Founding team has more than 40 years of experience in Building Banking, Lending, Payments and Disruptive Technology Stack.
Anupam Bagchi: Built Jupiter, India’s First Transit and multi bank EMI, Foundation to RuPay, Lending, Payments, Digital Banking. (linkedin.com/in/anupam-bagchi-b770572)
Nihar Gupta: Built Jupiter, Strategy and Execution of 811, Issuing, Acquiring, Toll Payments, Forex and Digital Banking (https://www.linkedin.com/in/nihargupta/)
Gazal Garg: Built disruptive tech at Zilingo from an idea to a unicorn, IIT Kharagpur alumnus - (linkedin.com/in/gazalgarg)
Tech stack
Java
KotlinCandid answers by the company
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Company social profiles
Similar jobs
Java
NodeJS (Node.js)Tech stack : Java, Angular JS, Mongo DB, Express JS, Node JS, HTML 5, CSS
Candidates serving notice period & immediately available can apply, should join within 20 days.
Software Engineering
- 4+ years of experience in designing, developing, and maintaining React-based applications
- 4+ years of hands-on experience in developing medium to large-scale applications using Javascript frameworks
- Experience with projects that involve, improving the reliability and performance of your web-apps, by leveraging different observability tools like Lighthouse, Sentry, and Datadog.
- Good understanding of functional programming paradigms and UI architecture patterns
- A decent understanding of cloud infrastructure like AWS to orchestrate and manage our applications.
- Experience with testing frameworks like JEST, modern auth mechanisms, and server-side rendering through frameworks like NextJS
- Experience with backend technologies like JAVA, and Kotlin would be good to have.
Product Development
- Ability to scope, review and refine user stories for technical completeness and to resolve dependency risks.
- Well-versed in working in an agile environment and being involved in different stages of SDLC - Design, Development, Code Review, Testing, and Release Management
- Ability to work with different CI/CD frameworks, with hands-on experience with Git or any similar source code management tools
- Continuously refactor applications so that they are easy to maintain, easy to extend, and contribute to
Your Tech Stack
Web Application Frameworks: React, Ruby on Rails
Programming Languages: ReasonML/Rescript, Typescript, Javascript, Kotlin, HTML, CSS
Tools and Libraries: Webpack, Sentry, NextJS, NodeJS, Jest, Figma
Communication: HTTP, GraphQL, Amazon SQS, Amazon SNS
Observability: Google Analytics, Lighthouse, Sentry, Kibana, Datadog
What you will build with us?
The front-end platform at Porter is geared toward developing a variety of products for customers, partners, and our internal teams. You will be a part of Porter’s Web Engineering Platform team.
What will be your primary focus?
- enabling our engineering teams to create highly reliable and scalable software systems, reduce client and server outages and increase system hygiene.
- building the right set of tooling and flows for our web and mobile teams, for improving developer productivity. This will enable our application teams to churn out user features rapidly and will help them build the best-in-class product solutions for our business teams.
- work on security initiatives, to protect information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction in order to provide confidentiality, integrity, and availability.
What will you closely influence?
- Providing the right user experience to our customers, partners, and cc agents when they reach out to us
- Building tools to help boost user growth on our platform including our driver onboarding, training and certification system, referral system, and lead management models. A step towards sustainable user growth and providing personalized experiences, on our platform
- Unlocking new growth levels for Porter, in form of our new vibrant customer base through business initiatives like Packers and Movers, Part-Load, and help Porter on its journey to becoming a super Logistic App.
- Enabling us to engage our partner ecosystem better with our fast-moving initiatives in the Insurance and Lending segments. Your work here will directly impact the livelihood of our partners
- Solving problems related to optimal pricepoint for partners and customers, matchmaking with supply and demand, and building confidence around payment experience and location tracking.
React.js
JavascriptJob description
ORMAE is looking for a UI Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application.
You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to the back end.
- Collaborate with other team members and stakeholders
Skills and Qualifications:
- Proficient understanding of web markup, including HTML5, CSS3
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Rock-solid understanding of JavaScript as we don't stick to any framework as such. Should be able to juggle between Angular, React, Electron, Flutter as in when needed.
- Good understanding of asynchronous request handling, partial page updates, and AJAX.
- Hands-on experience in optimizing the UI of an application.
- Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as Git.
- Knowledge about Docker and Nginx are nice to have and adds as a bonus point.
Required Candidate profile
You will be working with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
Apply only, If you are looking for a job that gives you an enormous opportunity for learning and growth.
Perks and Benefits
No salary restraint for Right Candidates
Experience: 02-08 Years
Apply : https://springrecruit.com/applynow/ORMAE6182
Hiring Graphic Designer Interns
Responsibilities:
- Make different types of design layouts for social media using your skills.
- Web design layout & typography according to brand guidelines.
- Create designs for direct mailing, posters, logos, brochures, etc.
- Good communication skills with the ability to think creative concepts.
- Visualize and design the briefed upon requirements.
- Meeting timelines.
Skills: Photoshop, Premiere Pro, Illustrator, In Design
Location: Mumbai, Maharashtra ( Marol, Andheri)
- Conceptualizing and developing new product features from scratch.
- Analyzing conversion metrics, process efficiencies and engagement.
- Conducting in-depth analysis of data to develop new features and iterating upon existing features.
- Carrying out competitor benchmarking and market research to identify best practices.
- Brainstorming across teams for new features, functionalities and process modifications.
- Gathering requirements after thorough discussions with all internal and external stakeholders.
- Working with UX designers to finalize the UI and UX and flows.
- Developing requirement documents (BRD/ FRD/ PRD) for the product development
- Being involved in detailed defect triaging during pre-UAT and UAT
What you need to have:
- The ideal candidate is resourceful and detail-oriented with prior experience as a product manager on an agile team, collaborating closely with designers and developers.
- Expertise in data analytics (SQL and Excel)
- Familiarity with agile software development methodologies and understanding of typical technology architecture for cloud applications
- A real passion for solving complex software engineering problems in a dynamic environment
- Strong verbal and written communication skills
- Experience working on B2C products will be a plus
Compensation- 3.5 LPA- 6 LPA
Opportunity to
● Extensively interact with company heads, CXOs, CEOs & CTOs
● Build up your professional network
● Learn about cloud solutions with experts in the team who have built India’s homegrown
cloud platform from the ground up.
● Earn incentives with transparently set goals based on fair metrics.
● Build rewarding long-term relationships with customers by understanding their needs and
offering solutions.
● Become part of a positive work environment to achieve Customer Delight.
● Work in a rapidly growing industry with high growth potential.
Who are you
● Having 2-5 Years of Inside Sales/Sales Experience in B2B technology sales.
● Having B.Tech/MCA in Computers/Information Technology or MBA with relevant experience.
● Good verbal and written communication
● Ready for Full-Time work from the office role. (Sarita Vihar, Delhi)
React.js
AngularJS (1.x)
SASS
Bootstrap- Hands-on with contemporary javaScript frameworks(React.js / Angular.js)
- Hands-on with UI layouts, SASS, LESS, Bootstrap
- Developed reusable components and libraries for frontend.
- Frontend optimization techniques to reduce latencies
- Frontend optimization for SEO
- Excellent written and verbal communication skills, design thinking
- Practical experience with engineering best practices
Responsibilities
- Build desktop and mobile web applications using contemporary javascript frameworks
- Actively participate in design and code reviews to build robust applications and prototypes
- Explore and design simple and intuitive consumer experiences
- Work closely with Product Managers, UX designers, and back-end engineers to implement frontend solutions
- Build reusable code and libraries for future use, focus on long term code maintainability
- Work in a fast-paced and agile development environment
NodeJS (Node.js)JavascriptAs a Software Engineer, you will build and scale Clockwork, creating an engaging experience for our users. As one of the first few engineers, you will work on 0 to 1 type projects, partnering closely with our product, design and business teams to build the future of Clockwork.
Responsibilities
- Write, test and deploy code to enhance our product
- Design software systems for new features
- Diagnose bugs and system bottlenecks as our product scales
- Work closely with product and design to define our roadmap
Qualifications
- 1+ years of professional experience as a software engineer
- Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
- Solid engineering, coding and problem solving skills
- Strong product/business sense
- Excited about working in a fast-paced, dynamic startup environment
Clockwork encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.
Java
Spring BootPosition - Software Development Engineer
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of API integrations
- Optimize application for maximum speed and scalability
- Collaborate with other team members and stakeholders
Requirements
- Proficient understanding of Java 8 or plus, Spring Frameworks, Spring Boot & Microservices
- Strong problem solving skills and good with product understanding
- Good understanding of server-side programming and integration with UI components.
- Good understanding of MySQL and any one NoSQL
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of code repositories like git
- 2- 5 years of experience
Personal Characteristics
- Passion and commitment
- Coding enthusiastic
- High integrity
- Self-starter
Key Skills
- Java
- Spring
- Spring Boot
- J2EE
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon