We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
Subodh Popalwar
Software Engineer, Memorres
About Upswing Financial Technologies Private Limited
Here’s a quick read to know more about Upswing (upswing.one)
Company page on LinkedIn: linkedin.com/company/upswing-financial-technologies
We are a seed funded company, have recently raised USD 4Mn
• In the news: inc42.com/buzz/open-finance-startup-upswing-raises-4-mn-from-qed-investors
• Lead investor: http://qedinvestors.com/companies/upswing
• Angel investors: Founders and Senior executives of Jupiter, Cred, Slice, Epifi, Snapdeal, One Assist and many more.
Company vision:
At Upswing, our mission is to enable consumer companies to offer differentiated financial products and empower the financial institutions with greater reach through our Secure, Scalable and easy to integrate API platform.
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Our simple and powerful banking-as-a-service stack will help companies launch new banking products in weeks, not years.
Founding team has more than 40 years of experience in Building Banking, Lending, Payments and Disruptive Technology Stack.
Anupam Bagchi: Built Jupiter, India’s First Transit and multi bank EMI, Foundation to RuPay, Lending, Payments, Digital Banking. (linkedin.com/in/anupam-bagchi-b770572)
Nihar Gupta: Built Jupiter, Strategy and Execution of 811, Issuing, Acquiring, Toll Payments, Forex and Digital Banking (https://www.linkedin.com/in/nihargupta/)
Gazal Garg: Built disruptive tech at Zilingo from an idea to a unicorn, IIT Kharagpur alumnus - (linkedin.com/in/gazalgarg)
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
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Years of Experience:2-5 Years
Notice: Immediate to 30 Days
Requirements:
-
3+ years of web development experience using Node.js or similar web technologies
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Well-versed with front-end code in HTML5, CSS3, Javascript, React.js with familiarity in various frameworks and template languages
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Possess strong understanding of Object-Oriented Programming.
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Proficient with database design, optimization and tuning in MySQL or MongoDB
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Experience in design patterns, unit testing, automation techniques (Selenium WebDriver)
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Exposure to Amazon Web Services (EC2, S3, EBS, RDS, SQS, Redshift, etc.)
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Exposure to Docker and Kubernetes
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Exposure to collaborating tools like GitHub, JIRA, Confluence
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Experience in frameworks such as Symfony 2, Express.js, or proven ability to learn on the job
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Experience in Microservices and REST architecture
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Exposure to Scrum methodology and XP technical practices such as unit testing, pair programming, test-driven development, continuous integration or continuous delivery
-
Self-motivated, fast learner, detail-oriented, team player and a sense of humor.
Description:
Proficiency in Oops Concepts and C# (Professional)
ASP.NET MVC | ASP.NET Core | EF Core | MVC applications (Advanced)
Entity Framework | ADO.NET (Moderate)
Proficient knowledge in MSSQL | PostgreSQL | Oracle | LINQ | Couch base (Moderate)
Database design including indexes and data integrity
Dependency injection , IoC containers using: Autofac , Handlers,
Understanding of HTML, JS, and CSS
Client side framework jQuery | Typescript| Angular 3.*+
Experience: 2 to 4 years
CTC Offered: Upto 15lpa
Job Description:
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Knowledge of REACT tools React Components designing, React-Bootstrap.
- Experience with user interface design.
- Experience with responsive and adaptive design.
- Understanding of SEO principles.
- Experience with browser-based debugging and performance testing software.
- Excellent troubleshooting skills.
- Good project management skills.
Interview Process:
- Personal interview with Sr. Manager (Technical Round)
- Personal Interview with HOD (Technical + Behavioural)
Type, Location,
Full Time @ Anywhere in India
Desired Experience
3+ years
Job Description
What You’ll Do
- Taking an active role in architecting the solutions we build
- Designing and implementing web applications using JavaScript and its frameworks (i.a. React, Vue, Angular), HTML5 and CSS3
- Working closely with the dispersed development team, client, and project manager in the SCRUM methodology
- Ensuring that programming practices and code quality are respected
- Supporting other engineers with your expertise when needed (knowledge sharing)
- Leading your colleagues’ growth and development
What you bring to the table
- 3+ years of experience with JavaScript (good knowledge of ES2016; newer versions and TS 3+ are a plus)
- Experience in developing web applications using Angular2+ and another modern framework
- Being comfortable HTML5 and CSS3
- Experience with version control systems, preferably Git
- Demonstrated tech leadership in a medium-sized team, and the ability to design a complex system
- Eagerness to learn and constantly improve yourself
- Being a team player focused on getting things done
Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.
Required Candidate profile
Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.
Requirement :- Java Tech Lead (with knowledge of Angular)
- 5+ years of experience into Java 6/7/8, J2EE, EJB, Servlets, JSP, JDBC, LOG4J, JSON, XML
- 3+ years of experience in Spring Boot, Sprint Rest, Spring MVC.
- 5+ years of experience in REST, Micro service Development
- Knowledge of Design Patterns (Good to Have).
- Proven Experience in building complex web systems that have been successfully delivered to customers
- Experience in writing SQL-queries and knowledge of PL/SQL
- Experience in working with databases Oracle 10g, 11g, Postgres, Cassandra etc
- Exposure/Experience in working/setting up CI and CD environments (DevOps).
- Knowledge of development lifecycle, standards, approaches, utilities and environment: shells, version control systems, IDEs, project assembling tools;
Responsibilities:
- Participate in requirement, design, implementation, testing and support of custom banking solutions, which include features enhancements, new functionalities, and back-end systems integration.
- Define and manage resource plan together with the Project Manager aligning to the project schedule.
- Plan and drive the project's technical execution to achieve the committed scope and timeline.
- Monitor and report technical execution progress as well as all technical issues, risk or mitigation plan in a timely manner.
- Ability to coordinate multi-teams (e.g. customers, internal functional and technical SMEs), to understand business requirements, technical design and preparing of technical specifications.
- Assist in estimation of efforts and timescales for tasks delegated to the team.
- Contribute to design/code reviews for quality assurance and conformance to Company standards / guidelines.
- Hands-on participate in development and bugs fixing.
- Commit to continuous improvement and refinement of delivery.
- Strong technical knowledge and skills, consistently provide technical guidance and develop team members.
- Responsible for forward resource management, team building and staff career growth.
Requirements:
- Degree in Computer Sciences / Software Engineering / Information Technology.
- At least 5 years of working experience in Java EE development (preferably in the financial industry).
- Individual that is optimistic, proactive, good initiative, passionate, strives to achieve more as a team, and is able to motivate others.
- Understand design documentation standards such as Unified Modelling Language.
- Experience in various Java EE frameworks and design patterns. Preferably on Micro services architecture.
- Exposure in Java MVC frameworks such as Spring Boot.
Role : Full-time
Remote / work from home
Interested, kindly respond with the following :
Total relevant years of experience : :
CTC:
ECTC :
Notice Period:
- Minimum of 10+ years of experience working in the IT industry as a domain consultant and/or product owner and should be part of at least 2 complete IT project life execution cycles.
- Proficiency in the following automotive sales life cycle stages
- Sales Planning
- Sales Invoicing
- Sales Reporting
Pricing and Launch Steering
- We are looking for a success-oriented candidate who has a proven track record of IT consulting in the automotive domain.
- The candidate will have to define business/process models for automotive clients taking into account Industry best practices
- Work closely with global teams and business stakeholders in the automotive industry to drive business workshops to define requirements, develop product backlog, and elaborate functional specifications for an IT solution. The candidate should also be able to analyze requirements, model as-is and to be process and support business during testing.
- Should own and drive domain/ business thread of large IT programs ensuring that the solution exceeds client expectations.
- Lead the consulting team for client engagements and actively support /lead sales opportunities.
Preferred
- Minimum of 10 years manufacturing experience in one of the global automotive OEMs is a MUST and should demonstrate strong proficiency across the Auto Industry value chain and related best practices
- Minimum of 10+ years of proven experience in agile methodology performing the role of a product owner with certification in CSPO. Should also have worked on at least 1 agile tool (eg. JIRA). Should have expertise in at least 1 process modeling tool or BPM tool.
- Should have at least 10 years of experience in managing teams, including recruitment, coaching & mentoring, and performance management.
- Have led teams for client engagements and actively supported /led sales opportunities & RFPs working closely with senior managers, client engagement managers, and sales teams.
- Should be ready for extensive travels within and outside the county. Should have experience in working in a multi-cultural team spread in multiple time zones.
- Should have proven academic records and display thought leadership with a deep understanding of the latest technology trends in the automotive industry
- Conversant with spoken and written English.
Personal
- Besides the professional qualifications of the candidates, we place great importance in addition to various forms of personality profiles. These include:
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- High-quality awareness
- Excellent verbal and written communication skills
Follow CutshortSubodh Popalwar
Software Engineer, Memorres