
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

About Upswing Financial Technologies Private Limited
About
Here’s a quick read to know more about Upswing (upswing.one)
Company page on LinkedIn: linkedin.com/company/upswing-financial-technologies
We are a seed funded company, have recently raised USD 4Mn
• In the news: inc42.com/buzz/open-finance-startup-upswing-raises-4-mn-from-qed-investors
• Lead investor: http://qedinvestors.com/companies/upswing
• Angel investors: Founders and Senior executives of Jupiter, Cred, Slice, Epifi, Snapdeal, One Assist and many more.
Company vision:
At Upswing, our mission is to enable consumer companies to offer differentiated financial products and empower the financial institutions with greater reach through our Secure, Scalable and easy to integrate API platform.
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Our simple and powerful banking-as-a-service stack will help companies launch new banking products in weeks, not years.
Founding team has more than 40 years of experience in Building Banking, Lending, Payments and Disruptive Technology Stack.
Anupam Bagchi: Built Jupiter, India’s First Transit and multi bank EMI, Foundation to RuPay, Lending, Payments, Digital Banking. (linkedin.com/in/anupam-bagchi-b770572)
Nihar Gupta: Built Jupiter, Strategy and Execution of 811, Issuing, Acquiring, Toll Payments, Forex and Digital Banking (https://www.linkedin.com/in/nihargupta/)
Gazal Garg: Built disruptive tech at Zilingo from an idea to a unicorn, IIT Kharagpur alumnus - (linkedin.com/in/gazalgarg)
Tech stack
Candid answers by the company
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Connect with the team
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Backend Engineer (Node.js)
Experience - 4+ Years
Location - Bangalore (Hybrid)
We are looking for a Backend Engineer to help design, scale, and continuously improve the platform.
What You'll Do -
- Engage in fast-paced agile application development teams in terms of organizing, managing and executing your work with minimal supervision.
- Participate with the team and stakeholders on requirements understanding, design and solutions in line with the product architecture.
- Build and maintain high performing, high quality backend services and APIs with end-to-end responsibility from development to technical QA (unit tests) by applying technology and best practices.
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- Provide necessary technical documentation to enable visibility and maintainability of designs and code.
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What We're Looking For
Education
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Position name: Technical Project Manager (Salesforce)
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Notice Period: Looking for immediate/ early joiners up to 30 days notice
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● What will your role look like
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Why you will love this role
● You will work at the intersection of delivery and customer success, ensuring Salesforce initiatives land smoothly.
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We would like you to bring along
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Job Title: Manager Information Security – IT
Job Purpose: Acting in a key technical management & execution capacity to provide a conduit between IT teams and key business stakeholders in your functional area of IT Security to ensure MSR information technology needs are managed consistently, following professional IT and global standards, and delivered with a high level of quality and customer satisfaction.
Reward level: Middle Management
Job Location Gurgaon
Experience 10+ years
Relevant Experience 7+ years
Reporting to: General Manager
Qualification: Bachelor’s degree in IT
Key Deliverables:
· Provide support as Lead auditor towards ISMS and PIMS policies, procedures, and guidelines and perform regular review and update.
· Perform deep assessment to gather evidence of continuous compliance with ISO 27001:2022 and ISO 27701:2019, DPDPA, IT Act and Cert In Regulation including audit logs, records of reviews, timely closure of open audit and risks and sharing the report with management.
· Conduct regular, documented information security and privacy risk assessments identifying assets, threats, vulnerabilities, likelihood, and impact with stakeholders.
· Prioritize identified vulnerabilities, detailed findings, remediation recommendations, trending reports on vulnerability posture towards closure with stakeholders.
· Development and implementation of a comprehensive, ongoing security awareness and training program for all employees.
· Encourage secure behaviours among colleagues and reinforce the importance of information security and privacy in daily operations.
· Prepare regular report on overall information security posture, GRC maturity, and risk landscape to relevant stakeholders
· Ability to collect lessons learned from incidents, audits, and assessments to drive continuous improvement in ISMS/PIMS and security processes.
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· Global IT Vendor, market and global (HQ) colleagues, Local vendor partners
· Internal staff - direct reports (where applicable)
· IT vendors, contractors (where applicable)
Knowledge Skills and Abilities:
· Must possess and demonstrate ISO 27001 Lead Implementer/Auditor and ISO 27701 Lead Implementer/Auditor certifications and knowledge.
· In depth understanding of IT Act, DPDPA, Cert In regulations, CIS Controls as well as UK DPA and ISO 31000
· Good to have certification on CISM (Certified Information Security Manager), CISSP (Certified Information Systems Security Professional) and Cloud Security certifications (e.g., CCSK, CCSP, vendor-specific like AWS Security Specialty)
· Familiarity with common vulnerability scanning tools like Qualys (features, reporting, agent-based vs. network scans) and Cloud Security Posture Management (CSPM) tools like Wiz (cloud service provider configurations, misconfigurations, compliance checks in AWS, Azure, GCP).
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· Knowledge of common attack vectors and exploitation techniques like MITRE ATTACK and DEFEND framework.
· Basic to intermediate knowledge of common security controls and technologies (e.g., firewalls, EDR, Cloud Security, VAPT tools, SIEM, WAF, DLP, encryption).
· Understanding of network protocols, operating systems (Windows, Linux), and common application architectures.
· Knowledge of audit principles and practices (internal and external audits).
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· Excellent technical writing skills for creating clear, concise, and comprehensive security policies, standards, and procedures.
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· Hands-on experience with Wiz CSPM for monitoring cloud environments, identifying misconfigurations, and generating compliance reports.
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mail updated resume- etalenthire[at]gmail[dot]com
satish: 88O 27 49 743
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Title: Lead Engineer (Full stack developer)
Location: Mumbai (work from office)
CTC: Commensurate with experience
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CorpCare is India’s first all-in-one corporate funds and assets management platform. We offer a single-window solution for corporates, family offices, and HNIs. We assist corporates in formulating and managing treasury management policies and conducting reviews with investment committees and the board.
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- Conduct regular performance reviews and provide constructive feedback to team members.
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- MBA a plus, not required
- 5+ years of experience in software engineering, with at least 2+ years in a leadership role.
- Strong understanding of the broking industry and financial services industry.
- Proven track record of successfully managing and delivering complex software products.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
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- Deep understanding of software architecture, cloud computing, and modern development practices.
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- Other: TypeScript, Webpack, Babel, ESLint, Redux
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- Knowledge of user experience (UX) design principles.
- Experience with trading platforms or financial technology products.
This role is ideal for someone who combines strong technical expertise with a deep understanding of the broking industry and a passion for delivering high-impact software solutions.
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More info at:
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- Our coverage by cryptechie, a popular US blog on technology and web3: https://www.cryptechie.com/p/creatoreconomy" target="_blank">https://www.cryptechie.com/p/creatoreconomy
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• The project lead is a core member of the agile teams implementing EdTech solutions. These EdTech solutions, ranging across Learning Platforms, Assessment systems, Simulation Training, and Interactive content, are to be fit-for-purpose, efficient, and of high quality.
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Job Title: HR EXECUTIVE |
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No of Vacancies: 03 |
Job Summary:
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- A recruiter has to screen the resumes as per the requirement, considering the JD.
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Required Qualification & Experience:
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- One to three years as an HR.
- Knowledge of different job boards is preferable.
- MBA (HR) is preferable
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Work Experience: 2-4 years
Job Timings: 10.00 AM- 7.00 PM (Sunday off)













