
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

About Upswing Financial Technologies Private Limited
About
Here’s a quick read to know more about Upswing (upswing.one)
Company page on LinkedIn: linkedin.com/company/upswing-financial-technologies
We are a seed funded company, have recently raised USD 4Mn
• In the news: inc42.com/buzz/open-finance-startup-upswing-raises-4-mn-from-qed-investors
• Lead investor: http://qedinvestors.com/companies/upswing
• Angel investors: Founders and Senior executives of Jupiter, Cred, Slice, Epifi, Snapdeal, One Assist and many more.
Company vision:
At Upswing, our mission is to enable consumer companies to offer differentiated financial products and empower the financial institutions with greater reach through our Secure, Scalable and easy to integrate API platform.
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Our simple and powerful banking-as-a-service stack will help companies launch new banking products in weeks, not years.
Founding team has more than 40 years of experience in Building Banking, Lending, Payments and Disruptive Technology Stack.
Anupam Bagchi: Built Jupiter, India’s First Transit and multi bank EMI, Foundation to RuPay, Lending, Payments, Digital Banking. (linkedin.com/in/anupam-bagchi-b770572)
Nihar Gupta: Built Jupiter, Strategy and Execution of 811, Issuing, Acquiring, Toll Payments, Forex and Digital Banking (https://www.linkedin.com/in/nihargupta/)
Gazal Garg: Built disruptive tech at Zilingo from an idea to a unicorn, IIT Kharagpur alumnus - (linkedin.com/in/gazalgarg)
Tech stack
Candid answers by the company
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Connect with the team
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- Assist in HR administration and operations processes.
- Recruit, interview, and onboard new employees
- Manage employee relations, conflicts, and performance issues
- Develop and implement HR initiatives and programs
- Conduct training sessions and workshops
- Maintain accurate and up-to-date employee records
- Ensure compliance with labor laws and regulations
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- Assist in recruitment processes, including sourcing candidates, scheduling interviews, and facilitating the hiring process.
- Coordinate employee onboarding and orientation activities to ensure new hires are integrated effectively into the company.
- Manage employee records and ensure compliance with all relevant regulations and policies.
- Assist in organizing employee engagement activities and events to foster a positive and inclusive work culture.
- Perform other HR-related duties and projects as assigned.
Requirements:
- Bachelor degree in Human Resources, Business Administration, or a related field.
- Proven experience in an HR role, preferably in a startup or fast-paced environment.
- Strong understanding of HR principles, practices, and regulations.
- Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels.
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proficiency in Google Drive, MS Office, and HRIS software.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Proactive and self-motivated with a positive attitude and a willingness to learn.
- Ability to thrive in a dynamic and fast-paced environment.
- Technical background with an HR certification is a plus.
Benefits:
- Competitive salary Opportunities for professional growth and development
- Flexible work hours
- Fun and collaborative work environment
- Opportunity to make a significant impact in a growing startup company

Responsibilities and Duties
- Must have 3+ years’ experience in ASP .NET with C# and VB.NET
- Must have at least 2 years’ experience in SQL Server
- Must have experience working with SOAP and REST Web Services
- Must have experience with SSRS and SSIS
- Must have some experience with MVC framework and Angular JS
- Must be able to work with basic CSS and HTML
- Must be able to work with jQuery and JavaScript
- Experience with Reporting Services, WCF, etc. would be a strong positive
About us
The YUG Metaverse is a virtual reality technology and development firm that specializes in creating immersive, interactive experiences within virtual worlds. Our team is dedicated to pushing the boundaries of what is possible within the metaverse and providing our users with engaging and innovative content. We have created a platform that allows users to interact with each other and explore virtual worlds in a way that feels real and natural. From socializing and gaming to business meetings and events, the YUG Metaverse offers endless possibilities for exploration and connection.
What we are seeking
We are seeking a talented Unreal Game Developer to join our team. The Unreal Game Developer will be responsible for creating and implementing high-quality game mechanics and features using the Unreal Engine. The ideal candidate will have a strong understanding of programming concepts and a passion for creating immersive and engaging game experiences.
Key Responsibilities:
- Design and implement game mechanics and features using the Unreal Engine
- Collaborate with the game design team to develop and iterate on game play ideas
- Work with the art team to integrate and optimize 3D assets and animations
- Write clean, efficient, and well-documented code
- Debug and troubleshoot issues as they arise
- Contribute to the development of the overall project roadmap and schedule
Requirements:
- 3-5 years Experience with game development using Unreal Engine 4
- Proficiency with C++ programming and the Unreal Engine
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- Excellent communication skills
- A portfolio of game development work is a plus
- Looking for a highly capable Node.js developer to optimize our web-based application performance.
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Designing customer-facing UI and back-end services for various business processes.
- Qualification: Bachelor's degree in computer science, information science, or similar.
- Should have 4 years' experience as a node js developer.
- Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
- Knowledge of front-end technologies such as HTML5 and CSS3.
- Superb interpersonal, communication, and collaboration skills.
- Exceptional analytical and problem-solving aptitude.
- Great organizational and time management skills.
- Salary is negotiable for right fit.
The role is based in Bangalore. Are you ready for such an ambitious challenge?
What Will You Do ?
- Develop the product strategy and roadmap for our core bookkeeping platform, with specific focus on enhancing user retention and stickiness of the App, in concert with other product managers and cross-functional peers.
- Identify customer needs and business opportunities through a combination of user research, collecting feedback from cross-functional teammates, diving into data and competitive analysis.
- Define, understand, and improve key funnels and metrics.
- Own features and experiments end-to-end, including writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.
- Drive roadmap implementation in collaboration with Engineering and UX/UI peers: making trade-offs, anticipating staffing needs, risks, and ensuring frequent and clear communication.
- Help define processes and implement Agile best practices to continuously improve Sprint Planning and Sprint Management
- Use outcome estimation to prioritize the Product Backlog and maximise value delivered to users and the business
What Does It Take?
- 2-6 years of experience in Product Management
- Experience in Mobile App Product Management for a technology driven organization
- Passion for solving real people problems at scale
- Depth of experience leading major product or growth initiatives across multiple products, platforms and feature clusters
- Impact focus and consistent history of delivering measurable results for both users and the business.
- Data-minded whenever possible. You deeply understand how your products work and how to measure long-term impact. You know every step of the funnel. You can design, run, and interpret experiments and A/B tests, and probably know a bit of SQL.
- You can - rewire- your brain to think like a real business owner would and are genuinely interested in understanding their behaviour and motivations
- Ability to think big and small to build a portfolio of experiments and larger features.
- Impeccable follow-through. You say what you- ll do, and do what you say. You hold your team to this standard. You don't let details slip.
- You listen well. You build consensus by default, but can drive hard decisions when needed. You push the pace. You take blame and pass on praise. People love working with you.
- Written communication that is clear and effective.
- You are competitive and like scale, settling for #2 is not your thing
- You thrive in a high pressure, high ambiguity environment
Plus Points :
- Successful track record in scaling up a consumer-facing product with supply & demand dynamics, primarily focusing on retention and engagement metrics
- Experience in fully owning an end-to-end domain and roadmap building for at least 1 year

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Position - UI Developer (remote working)
KRAs
- Develop new user facing features
- PSD to HTML conversion
- Working on cross - browser compatibility
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed & scalability
- Assure that all user input is validated before submitting to back-end
Skills
- Proficient in understanding of web markup, including HTML5, CSS 3
- Basic understanding of server-side CSS pre-processing platforms, such as LESS & SASS
- Good understanding of asynchronous request handling, partial page updates & AJAX
- Knowledge of photoshop
- Proficient understanding of client-side scripting & JavaScript frameworks, including jQuery.
- Knowledge understanding of code versioning tools, such as Git

Innkey PMS Overview:-
Innkey Infosystems Pvt. Ltd. is a rapidly growing IT company from the hospitality industry offering a Fully Integrated PMS solution on the Cloud for Hotels. We provide best in class products and services to make Hotel’s goals more easier, enabling them to focus on their core business.
Founded in 2011 in Ahmedabad, India, we have a young team of professional from the IT industry. We strive to offer best possible service to our clients, by providing support in critical situations and catering to their insightful requirements. Innkey has more more than 400+ clients across in 11 countries.
visit http://www.innkeypms.net">www.innkeypms.net
Skills Required :- Dot net Core, MSSQL, Angular
Responsibility:- Developing the web based software using computer programming languages such as MSSQL, dot net
Creating and maintaining the ASP.NET based websites and their web applications as per the initial guidelines of the client
Making changes to existing web applications according to the feedback received from the end users or clients. In some cases, changes are also made in order to update the application’s compatibility with the latest operating systems.
Understanding the life cycle of software and determining any changes that may be needed as per the observations and feedback of software testing professionals.



