We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
About Upswing Financial Technologies Private Limited
Here’s a quick read to know more about Upswing (upswing.one)
Company page on LinkedIn: linkedin.com/company/upswing-financial-technologies
We are a seed funded company, have recently raised USD 4Mn
• In the news: inc42.com/buzz/open-finance-startup-upswing-raises-4-mn-from-qed-investors
• Lead investor: http://qedinvestors.com/companies/upswing
• Angel investors: Founders and Senior executives of Jupiter, Cred, Slice, Epifi, Snapdeal, One Assist and many more.
Company vision:
At Upswing, our mission is to enable consumer companies to offer differentiated financial products and empower the financial institutions with greater reach through our Secure, Scalable and easy to integrate API platform.
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Our simple and powerful banking-as-a-service stack will help companies launch new banking products in weeks, not years.
Founding team has more than 40 years of experience in Building Banking, Lending, Payments and Disruptive Technology Stack.
Anupam Bagchi: Built Jupiter, India’s First Transit and multi bank EMI, Foundation to RuPay, Lending, Payments, Digital Banking. (linkedin.com/in/anupam-bagchi-b770572)
Nihar Gupta: Built Jupiter, Strategy and Execution of 811, Issuing, Acquiring, Toll Payments, Forex and Digital Banking (https://www.linkedin.com/in/nihargupta/)
Gazal Garg: Built disruptive tech at Zilingo from an idea to a unicorn, IIT Kharagpur alumnus - (linkedin.com/in/gazalgarg)
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Similar jobs
- Designing engaging and responsive landing pages
- Optimising sites for maximum speed and scalability
- Liaising with back-end developers to ensure web and app logic is properly integrated
- Ensuring website function and stability across devices i.e. desktop, mobile, tablet
- Working with marketing and research teams to incorporate brand elements and relevant market research findings into website
- Providing internal support and external customer service throughout the build and launch process of the website
Skill Required:
- HTML5, CSS3,
- Javascript and jquery elements
- Bootstrap
- WordPress, Drupal, Joomla
- Graphic Designing
- Photoshop
- Illustrator
- Creating aesthetic & effective visual designs for campaigns – both offline (swag, gifting, and offline branding) & online mediums and other internal design requirements that may come up from time to time
- Owning and managing assigned projects; keeping partners informed of developments, delivering on deadlines
- Implementing brand standards and help us find new ways to effectively communicating brand values
- Possessing a strong ability to work autonomously as well as part of a team
- Identifying problem areas and expressing design concepts verbally and visually.
What you need to have:
- 3+ years of experience working as a graphic designer
- Bachelor’s in a relevant field is a plus
- Be able to quickly deliver strong designs during rapid, iterative processes and multitask in a fast-paced environment
- Have a passion for creating new and creative branding units and marketing collaterals
- Familiarity with popular design tools like Figma, Canva, Photoshop, Illustrator
- Excellent written and verbal communication skills
- Bonus: A familiarity with video editing/ creation tools
- Have an impeccable taste and a compulsive eye for detail
Location: Bangalore
Reporting Manager: VP, Engineering
Job Description:
● Min 4-5 years of experience in Mobile application development
● Min 2-year Experience in React Native app development
● Firm grasp of the JavaScript and TypeScript language and its nuances, including ES6+ syntax
Follow best practices using Android Guidelines
● Knowledge of functional or object-oriented programming
● Technically strong in React-Redux/Mobx development and deep understanding of core mobile
concepts such as lifecycle, UI, networking, caching, device features, etc
● Experiences with automated testing suites, like Jest or Mocha
● Experience integrating third-party frameworks. Worked with logging and capturing user navigation
and app usage to Analytics and Crashlytics for understanding the most used features by users.
● Knowledge of mobile security and cryptography is an advantage.
● Good working knowledge of tools such as Git, JIRA, Jenkins, or any tools that are similar to
these.
● Experience with agile methodology is preferred
● Good communication skills
● Good knowledge of app telemetry integration & app performance management
● Have published at least 2 React Native apps on Play Store & Appstore
Key Skills:
● Implement robust app architectures and complex user interfaces
● Component Design and coding new features. includes unit tests, debugs, and solves defects
● Component Design/Coding/Unit Testing/Debugging
● Responsible for designing app architecture and integration design to various external systems
(APIs, 3rd Party SDK)
● Follow best practices using React Native Guidelines
● Understand reacting design patterns like HOC, Render Props, and their applications.
● Good understanding of atomic design principles
● Experience with CSS-in-js / styled-components
● Good understanding of Android & iOS working principles, Release process
● Ability to multi-task under pressure and work independently with minimal supervision
● Work on high-performance consumer-facing apps
● Understanding the nature of asynchronous programming and its quirks and workarounds.
● Good understanding of server-side templating languages (such as jade, EJS, and pug).
● Creating database schemas that represent and support business processes.
● Implementing automated testing platforms and unit tests.
● Basic understanding of front-end technologies, such as HTML5, SCSS, and CSS3.
● Ability to make recommendations on UI design and UX best practices.
Java, J2EE, Spring Boot, REST services, PostgreSQL
Experience with Elastic Search or any NoSQL DB is preferable
We are looking for a methodical Market Research Analyst to discover customer preferences and statistical data in order to support customers during their decisionmaking process regarding product designs, prices, and promotions. The ideal candidate will be able to analyze autonomously qualitative data, trends, strategies, and competition aiming at increasing competitiveness.
SKILLS YOU MUST HAVE: Growth Consulting, Competitive Benchmarking, Secondary Research, Market Sizing Strategy Consulting, Company Analysis, Swot Analysis, Primary Research, Market Research, Industry Analysis
RESPONSIBILITIES:
- Understanding business objectives and designing surveys to discover prospective customers’ preferences
- Perform a valid and reliable market research SWOT analysis
- Provide competitive analysis on various companies market offerings, identify market trends, pricing/business models, sales and methods of operation
- Collecting data on customers, competitors and marketplace and consolidating information into actionable items, reports, and presentations
- Carry out quantitative and/or qualitative research
- Analyze and interpret data to identify patterns and solutions, including surveys and focus group transcripts
- Utilize statistical software to manage and organize information monitoring the progress of research projects
- Design specific research methods such as questionnaires and surveys
- Develop industry-specific, vertical-level nuances as the function matures
- Maintaining the research knowledge repositories with up-to-date content
- Actively develop domain expertise, leveraging subject matter experts, and external sources
- Remain fully informed on market trends, other parties researches and implement best practices
Skill requirement:
- 5+ years experience in the market research or related field
- Experience in conducting research and business statistics, exposure to interacting with senior leaders.
- MBA or equivalent
- Excellent knowledge of statistical packages (SPSS, SAS or similar), databases and MS Office
- Business research includes strategy research, country analysis, competitor analysis, market analysis, financial analysis, qualitative and quantitative benchmarking, Porter's five forces, SWOT analysis, company analysis, industry analysis, and other
- Excellent Research skills and experience of working on research tools & databases
- Good summarization skills
- Good executive presence, ability to deal with senior partners
- Ability to work independently, with minimum supervision, and with geographically dispersed teams
- Good problem-solving skills
- Think strategically – should be able to understand the larger picture
- Flexible - ability to adapt to changing dynamics quickly
ALTERNATE TITLES HR Consultant
DEPARTMENT Human Resources
COMPANY Project Eagle
REPORT TO Senior Management
Your role as an HR Generalist will be far from one-dimensional. You’ll undertake a wide range of HR tasks, like organising trainings, administering employee benefits and leaves and crafting HR policies. You will use HRIS to ensure all employee records are up-to-date and confidential. And you’ll also act as the main point of contact for employees’ queries on HR-related topics.
The ideal HR Consultant will possess in-depth knowledge of HR management. They will have experience in consulting as well as dealing with actual HR issues. The goal is to ensure the HR department’s operations will be running smoothly and effectively to deliver maximum value to the client's organisation as a whole.
ABOUT COMPANY
Founded in 2020 by Tarang Sanghi under the innovation lab Project X, Project Eagle is a full-service talent acquisition, and management consultancy based in Jaipur, RJ (India) at its stealth-startup phase.
Every successful organisation is formed with effective teamwork. We fetch the essential talent and put it in the right place with our lens. It is our intrinsic ability to listen to the client's specific talent requirements, and meet and exceed their expectations.
Backed with cutting edge technology, proprietary database and a passionate team, is a combination that you won’t find anywhere else. We are here to change the way people perceive HR. The new-age HR is cool, vibrant and instrumental in getting people the jobs they love. We have only just begun!
Currently, we are putting together a team of the best and the brightest! We look forward to receiving your application!!
ABOUT DEPARTMENT
In People (you probably know us better as "Human Resources"), we "find them, grow them, and keep them". Put people first and success will follow. On our people-focused teams—Talent Acquisition, Human Resources and Resource Management—we aim to create an environment where our people can learn, develop, achieve, and grow. From the first interview to a person’s last day, we are here to guide, listen, and help our people have a valuable and inspiring experience.
THE PROJECT(s)
- Design and document all in-house and client policies, procedures and systems.
- Deploy an HRMS / HRIS system for entire organisation.
- Assist in recruiting the new teams.
- Assist in the development of new HR products and services.
Environment Consulting Startup
Fresh / Established You are the first person on team.
AREA OF RESPONSIBILITIES*
Strategy & advice
- Formulate strategic and practical plans, and provide advice to clients and employees to address daily issues, and HR matters.
- Conduct research (data collection, surveys etc.) to identify the root cause. Develop and implement HR policies, systems and processes or make modifications to address issues.
- Promote HR programs to create an efficient and conflict-free workplace.
- Devise plans and techniques to drive change and culture management.
- Select and implement suitable HR technology.
- Administer compensation and benefit plans.
- Refurbish knowledge of advancements in the field and present new ideas.
- Conduct recruiting, onboarding, training, off-boarding, and management of personnel.
- Approach, communicate and recruit talent through social networking, job search and portfolio websites.
- Maintain recruitment database, keep track of internal and external job applicants, and respond to speculative recruitment enquiries.
- Initiate and lead human resource programs and projects
- Coordinate Employee Relations and Engagement activities, including rewards and recognition.
- Organize training & development initiatives
- Handle all leave of absence requests from start to finish.
- Maintain employee files and records in electronic and paper form
- Maintain the work structure by updating job requirements and job descriptions for all positions.
- Motivating, developing, and directing people as they work. Identifying the best people for the job.
- Undertake tasks around performance management.
- Ensure compliance with labor regulations
Gather and analyse data with useful HR metrics, like time to hire and employee turnover rates.
Organize quarterly and annual employee performance reviews.
Requirements
- Years of Relevant Experience 3+ years of proven experience as an HR Generalist / Consultant
- Education & Work experience** - Relevant degree in HR Management. Additional HR trainings will be a plus. Experience in project management preferably HR related.
- Software and Applications- Tech savvy with outstanding knowledge of MS Office; HRIS / HRMS (e.g. Zoho), ATS, Ticketing System.
Nature / Personality
- An analytical mind with problem-solving abilities
- Desire to work as a team with a results driven approach
- Should adhere to strict confidentiality in maintaining all company and client data.
- Excellent communication, interpersonal and consulting skills
- Ability to strategise and formulate business plans
- In-depth knowledge of HR principles, functions, methods and best practices
- Good knowledge of employment/labor laws
- Understanding of research methods and analysis.
Benefits
We offer competitive compensation and benefits.
Responsibilities
• 3-4 years of experience developing user-facing applications using Vue.js
• Building modular and reusable components and libraries
• Optimizing your application for performance
• Implementing automated testing integrated into development and
maintenance workflows
• Staying up-to-date with all recent developments in the JavaScript and
Vue.js space
• Keeping an eye on security updates and issues found with Vue.js and all
project dependencies
• Proposing any upgrades and updates necessary for keeping up with
modern security and development best practices
•
Requirements
• Highly proficient with the JavaScript language and its modern ES6+
syntax and features
• Highly proficient with Vue.js framework and its core principles such as
components, reactivity, and the virtual DOM
• Familiarity with the Vue.js ecosystem, including Vue CLI, Vuex, Vue
Router, and Nuxt.js
• Good understanding of HTML5 and CSS3, including ( Sass or Less
depending on your technology stack )
• Understanding of server-side rendering and its benefits and use cases
• Knowledge of functional programming and object-oriented programming
paradigms
• Ability to write efficient, secure, well-documented, and clean JavaScript
code
• Familiarity with automated JavaScript testing, specifically testing
frameworks such as Jest or Mocha
• Proficiency with modern development tools, like Babel, Webpack, and Git
• Experience with both consuming and designing RESTful APIs
• Experience working on Quasar Framework
• Proficiency in TypeScript and Nodejs is a must
Qualifications : BE/BTech, ME/MTech, MCA
Vassu Tech
Information Management Consulting
Hyderabad, Telangana, India
Job Title: Full Stack Developer
Location: Hyderabad
Exp: 3+ Years
Job Summary.
Education Qualifications:
A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline is required.
Ideally,You should You have:
Frontend
- JavaScript/NodeJS
- Experience with REST/GraphQL
- Experience in API Design (Swagger/GraphQL/etc.)
- Basic understanding of a Component architecture (whether React, Angular, Vue, etc.)
- Basic understanding of OAuth or Experience with Auth in modern App
- Ability to think ‘functional lite’, e.g. avoid state mutations, understand uni-directional state flow (nice to have)
- Some experience with NoSQL and Document based databases.
- Experienced in Cloud environments
Backend
- JavaScript/NodeJS
- Experience with REST/GraphQL
- Experience in API Design (Swagger/GraphQL/etc.)
- Experience with Workflow Engines (BPM, Standalone, etc.). JAVA experience is a plus.
- Basic understanding of Docker + Kubernetes
- Basic understanding of Elasticsearch
- Some experience with NoSQL and Document based databass.
Desirable Skills and Qualifications
- Decision making ability
- Attention to detail
- Able to work in a team as well as an individual
- Excellent verbal and written communication skills
ERP Functional Consultant
Do you have a good observation and understanding of business processes?
Are you fascinated to translate manual processes to digitized and automated Processes?
Do you have sound knowledge of ERP modules? Are you passionate about ERP implementation?
Come Join US!
We at Force Intellect are committed to helping SMEs grow. We focus on implementing IT strategies, ERP and overcome business challenges to make their business efficient, productive, agile.
As a Business Analyst or ERP Functional Consultant, you should have a minimum of 2-3 years experience in full life cycle ERP Implementation
You will be primarily responsible for:
- Understanding Business Requirements, Objectives and Expectations
- Planning, Collaboration, Execution with internal and external stakeholders to ensure project success
You should be well versed with the Process of:
- Requirement gathering and documentation
- Business Process Mapping & ERP Configuration
- Conducting design discussions and reviews
- Preparing the project plan
- Conducting training
What you will achieve during this assignment:
- You will learn to diagnose business problems and recommend solutions
- You will be able to re-engineer business processes to improve operations
- You will get assured stepping stone to enhance your career as a Business Consultant
Company Profile
Force Intellect has designed & developed Spectrum ERP and eProcurement Solutions, especially to overcome challenges faced by the manufacturing industry.