Customer Service Executive

Responsibilities

• Technical Leadership & Architecture: Serve as a technical authority, define cloud-native standards, and own end-to-end system design for complex, distributed, and high-scale solutions.
• Engineering Excellence: Lead modernization initiatives, transition legacy systems to microservices, and ensure performance, scalability, and security.
• Platform & Cloud Enablement: Champion GCP-native services (GKE, Cloud Run, Pub/Sub, BigQuery, Cloud SQL, Spanner), influence CI/CD, and drive FinOps strategies.
• Mentorship & Organizational Impact: Mentor Lead and Senior Engineers, foster engineering rigor, and collaborate with Product Management to translate business strategy into technical solutions.

Required Skills, Experience & Background

• 12+ years of professional experience building enterprise-grade software systems.
• Proven experience operating at a Lead or Principal Engineer level.
• Strong hands-on experience with Java or another major programming language (e.g., Go, Python, C#).
• Deep expertise in microservices architecture, RESTful APIs, and distributed systems.
• Strong experience with SQL and NoSQL databases and data modeling.
• Expertise in cloud-native design principles (stateless services, scalability, resiliency).
• Strong experience building and operating systems on Google Cloud Platform (GCP).
• Proficiency with containers and orchestration (Docker, Kubernetes, GKE).
• Experience with CI/CD pipelines, Git-based workflows, and observability.
• Experience with Big Data and data engineering technologies (e.g., BigQuery, Spark).

Qualifications

• Bachelor’s degree in computer science or related field (required).
• Master’s degree in computer science or related field (preferred).

Job Title: Senior Tableau Developer

Location: Gurgaon

Experience: 4–10 Years

Salary: Negotiable

Job Summary:

We need a Senior Tableau Developer with a minimum of 4 years to join our BI team. The ideal candidate will be responsible for designing, developing, and deploying business intelligence solutions using Tableau.

Key Responsibilities:

·         Design and develop interactive and insightful Tableau dashboards and visualizations.

·         Optimize dashboards for performance and usability.

·         Work with SQL and data warehouses (Snowflake) to fetch and prepare clean data sets.

·         Gather and analyse business requirements, translate them into functional and technical specifications.

·         Collaborate with cross-functional teams to understand business KPIs and reporting needs.

·         Conduct unit testing and resolve data or performance issues.

·         Strong understanding of data visualization principles and best practices.

Tech. Skills Required:

·         Proficient in Tableau Desktop (dashboard development, storyboards)

·         Strong command of SQL (joins, subqueries, CTEs, aggregation)

·         Experience with large data sets and complex queries

·         Experience working on any Data warehouse (Snowflake, Redshift)

·         Excellent analytical and problem-solving skills.

Mail updated resume with current salary-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing.

Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together.If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Role Overview

As the QA Manager – WordPress, you will take ownership of our end-to-end quality assurance processes. You’ll lead a team of QA specialists and work closely with developers, designers, and project managers to ensure flawless execution and delivery. This role involves streamlining manual QA processes, scaling automation across projects, and exploring AI-driven tools to accelerate test coverage, defect analysis, and regression validation.

Key Responsibilities

• Lead the QA strategy and execution for all WordPress deliverables—websites, custom themes, plugins, and WooCommerce projects
• Establish and continuously improve QA standards, test plans, and documentation for manual and automated testing
• Drive the implementation of test automation across recurring QA workflows using tools like Selenium, Cypress, or Playwright
• Identify key test scenarios for automation, such as cross-browser compatibility, form validations, critical user flows, and regression suites
• Integrate automation scripts into CI/CD pipelines to enable faster releases with higher confidence
• Implement and manage AI-assisted QA tools for defect detection, visual regression, performance monitoring, and code quality audits
• Leverage tools like Percy, Diffy, Testim, or ChatGPT-based review workflows to reduce manual effort and increase accuracy
• Supervise and mentor a team of QA analysts and automation engineers, conduct regular code reviews and QA audits
• Collaborate closely with project managers, developers, and designers to ensure timely issue resolution and smooth UAT cycles
• Lead post-launch QA audits and contribute to incident reports and root cause analysis for major issues
• Ensure all deliverables adhere to performance, SEO, and accessibility (WCAG) standards

Required Skills and Experience

• 6+ years of experience in QA with at least 2 years in a QA leadership or managerial role
• Strong hands-on experience in testing WordPress websites, themes, plugins, and WooCommerce solutions
• Proven track record in setting up and maintaining automated test suites using Selenium, Cypress, or equivalent frameworks
• Familiarity with visual regression testing and cross-browser/device compatibility tools (e.g., BrowserStack, Percy)
• Understanding of Git, CI/CD pipelines, and test integration into deployment workflows
• Strong knowledge of performance and accessibility testing tools such as Lighthouse, GTmetrix, and WAVE
• Excellent communication, documentation, and bug reporting skills
• Experience with project management and QA tracking tools like Jira, ClickUp, or Trello
• Ability to manage and scale a high-performing QA team in a fast-paced agency environment

Preferred Skills

• Experience using AI/ML-based QA tools for anomaly detection, visual testing, or test case generation
• Understanding of ADA/WCAG compliance, Core Web Vitals, and technical SEO QA
• Familiarity with testing headless WordPress (REST API/GraphQL) or JAMstack implementations
• Exposure to ChatGPT or other LLMs for test script generation, defect explanation, and QA documentation
• Background in Agile/Scrum delivery environments

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Location: HSR Layout, Bangalore (onsite, 5 days a week)

Role Snapshot:

As an Individual Contributor owning the end-to-end funnel, you will drive consultative, solution-based sales - from prospecting/lead generation to RFQ/tender management, deal closure, and handover to CSM. You’ll engage senior HR leaders at large enterprises, diagnose pain points, curate personalized proposals, and negotiate complex multi-stakeholder deals (tech, product, infosec, legal).

Key Responsibilities:

• Consultative Selling & RFQ/Tender Expertise
• Lead discovery sessions to uncover HR KPIs, craft tailored wellness solutions, and respond to RFQs and tenders efficiently.
• Develop and execute a strategic sales plan to exceed targets in the B2B workplace wellness space.
• Prospecting & Pipeline Ownership
• Build and maintain a robust pipeline via cold calling, LinkedIn outreach, and networking.
• Qualify leads rapidly, create customized proposals, and manage RFP/RFQ processes end to end.
• Negotiation & Cross-Functional Collaboration
• Navigate complex commercial negotiations—mediating between internal (tech, product, infosec, legal) and client teams.
• Finalize contracts with senior HR/CXO stakeholders; ensure seamless transition to CSM.
• Communication & Relationship Building
• Demonstrate polished communication—presenting virtually/in person, crafting precise emails, and engaging on LinkedIn.
• Cultivate long-term relationships with key decision-makers; become their trusted wellness advisor.
• Market Intelligence & Reporting
• Stay updated on industry trends and competitor offerings.
• Provide accurate sales forecasts and reports to leadership.

Requirements:

• Graduation/ Post Graduation
• Must have owned substantial individual sales targets and delivered them in the past. The compensation must have had a fairly significant portion of the performance-based component.
• Minimum 3 years of B2B sales experience, preferably in a consultative/solution-selling environment
• Proven experience in creating, owning, and managing the end-to-end B2B sales funnel as an individual contributor, including lead generation, pitching, proposal building, negotiation, and closure
• Polished personality, excellent written and verbal communication for presenting to CXOs and senior Management at corporates.
• Should genuinely care about health and well-being space.

Job Profile:-

• Appraising credit proposals and scrutinizing relevant documents prior to sanctioning and disbursement of pre owned car and ensuring compliance with organizational policies.
• Conducting comprehensive study of creditworthiness of individual clients by supervising data verification and field investigation activities.
• Evaluating financial statements of various clients and availing approval of quantum of credit considering all deviations as per policy.
• Interacting with the Field investigation FI and Risk Control Unit RCU agencies, visiting them regularly to resolve their queries, providing valuable feedback to enhance their report quality and ensure seamless execution of business operations.
• Conducted surprise visits to some customers to cross check the authenticity of the FI and RCU reports in turn avoiding fraud cases and minimizing the loses.
• Successfully maintained a Login to disbursement turn around time of 7days and a loan processing turn around time of 48 hours inclusive of FI and RCU process completion
• Pivotal in achieving minimal number of operational errors related to files disbursed.
• Implementing various trackers and reporting systems, preparing daily MIS and monthly branch reports for monitoring business performance.
• Successfully improved the branch profitability by constantly supervising the operations costs.
• Mentoring & motivating the CPA team force, imparting continuous on job training on various changes in the policy for accomplishing greater operational effectiveness.
• Conducting programmes to enhance efficiency in various business operations, setting up sales objectives and streamlining processes to ensure smooth functioning of sales and credit operations.
• Channel Management-Supervising management of files logged in through the alternate Channel as this is one of the most profit making product for the company.
• Implementing result oriented recovery plans, made Business development visits mandatory for high value disbursement rendering regular feedback to the collections team on portfolio performance

We are seeking Software Engineers for developing Html5 based content for various target platforms like Android, IOS, and Windows. Primary responsibility will be to create new Html5 Games and modules with new features, translating new design idea, concepts, and requirements into a live interactive module.

Job Description:

Responsibilities:
· Transforming ideas into functional games.
· Design, build, and maintain efficient, reusable, and reliable code.
· Create/update web modules (games/engines/templates)
· Responsible to handle game singlehandedly.

Skills:
· Strong understanding of object-oriented programming.
· Strong knowledge of how the web works and different kind of optimization techniques. · Deep dive onto different HTML5 Game Frameworks used in the industry like CreateJS, Phaser.io, PixiJS, Cocos2d-X.
· Knowledge of how the game physics works.
· Strong & excellent knowledge of Html5 development with Html5 APIs, Canvas, Object       Oriented JavaScript, jQuery, bootstrap, desktop and portable device based web     application & modules development.
· Good Problem solving and analytical skills.
· Strong Debugging skills.
· Proficient knowledge of code versioning tools such as Git and SVN.
· Knowledge of E-Learning Interactive Content Development Skill Requirements.
· Good Communication skills and ability to work with a team of peers.
· Prior experience with educational content development is a plus.

Qualifications and Experience:

Education – B. Tech, MCA

At least 1-4 years’ experience of developing HTML5 games.

• Design AWS data ingestion frameworks and pipelines based on the specific needs driven by the Product Owners and user stories…
• Experience building Data Lake using AWS and Hands-on experience in S3, EKS, ECS, AWS Glue, AWS KMS, AWS Firehose, EMR
• Experience Apache Spark Programming with Databricks
• Experience working on NoSQL Databases such as Cassandra, HBase, and Elastic Search
• Hands on experience with leveraging CI/CD to rapidly build & test application code
• Expertise in Data governance and Data Quality
• Experience working with PCI Data and working with data scientists is a plus
• At least 4+ years of experience in the following Big Data frameworks: File Format (Parquet, AVRO, ORC), Resource Management, Distributed Processing and RDBMS
• 5+ years of experience on designing and developing Data Pipelines for Data Ingestion or Transformation using AWS technologies

As a DB2 Administrator, candidate would involve in L2 activities, troubleshooting database & key responsible for Migration, Upgrading activities including DB2 replication suite and services.

Responsibilities -

·         Product lifecycle Management of DB2 LUW Product including replication suite

·         Perform Health check activities, monitoring, backup, space management, Maintenance i.e. Reorg / Run stat utilities

·         Follow-up CIRATS i.e. Compliance, Issue, Risk and APAR (Authorized Program Analysis Report) Tracking System

·         User management and BAU activities

·         Setup and maintenance of Data replication services

·         Disaster recovery and business continuity planning

·         Backup and recovery methods including point in time recovery

·         DB2 node directory / catalog configuration

·         Database performance tuning and troubleshooting

·         24*7 on call support for DB2 portfolio and applications

·         Provide best in class solutions for all business needs

·         Explore and help organization to implement best technical practises / recommendations to reduce technical debt and cost

·         Managing and maintaining physical databases including database storage management, procedures and tools for access, database security, monitoring and tuning the database

·         Analysing system storage capacity and recommending improvements to ensure efficiency

·         Assisting in the design and implementation of the physical framework of the database

Required Skillset -

• 6+ years of relevant experience in DB2 LUW Administration
• Good experience with
  • Performance tuning and troubleshooting
  • High availability solutions HACMP, TSA, MSCS Cluster
  • Monitoring, backup, recovery, IBM Data Server Manager, TSM , Commvault
  • Data replication, Q-replication & CDC
  • Implementing DB2 key features
  • Desirable experience with Db2 Pure scale
• Experience with tools i.e. ITM, Nagios, Service Now
• Experience with automation and scripting such as CRON, PowerShell, Shell Scripting
• Experience with configuring and usage of Clustering, db2diag and notification logs, snapshot and event monitor
• Experience with use of problem and change management tools

Other desired traits -

• Technical agility
• Good Team player, Self-starter
• Willing to take accountability and drive projects/tasks to completion
• Good written, verbal communication and interpersonal skills
• Ability to relate technical issues to non-technical personnel