We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Upswing Financial Technologies Private Limited
About
Here’s a quick read to know more about Upswing (upswing.one)
Company page on LinkedIn: linkedin.com/company/upswing-financial-technologies
We are a seed funded company, have recently raised USD 4Mn
• In the news: inc42.com/buzz/open-finance-startup-upswing-raises-4-mn-from-qed-investors
• Lead investor: http://qedinvestors.com/companies/upswing
• Angel investors: Founders and Senior executives of Jupiter, Cred, Slice, Epifi, Snapdeal, One Assist and many more.
Company vision:
At Upswing, our mission is to enable consumer companies to offer differentiated financial products and empower the financial institutions with greater reach through our Secure, Scalable and easy to integrate API platform.
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Our simple and powerful banking-as-a-service stack will help companies launch new banking products in weeks, not years.
Founding team has more than 40 years of experience in Building Banking, Lending, Payments and Disruptive Technology Stack.
Anupam Bagchi: Built Jupiter, India’s First Transit and multi bank EMI, Foundation to RuPay, Lending, Payments, Digital Banking. (linkedin.com/in/anupam-bagchi-b770572)
Nihar Gupta: Built Jupiter, Strategy and Execution of 811, Issuing, Acquiring, Toll Payments, Forex and Digital Banking (https://www.linkedin.com/in/nihargupta/)
Gazal Garg: Built disruptive tech at Zilingo from an idea to a unicorn, IIT Kharagpur alumnus - (linkedin.com/in/gazalgarg)
Tech stack
Java
KotlinCandid answers by the company
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Company social profiles
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2.Reach out to influencers & establish partnerships
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4.coordinate with influencers and create engaging /creative content
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- Transportation: Must own a bike for commuting.
- Documentation: Candidate’s name on Aadhaar Card and PAN card must be identical.
- CIBIL Score: A CIBIL score of 550 or more. Candidates with 0 and -1 CIBIL score may be considered if they have never taken a loan.
Key Products:
- EDC Machines: Electronic Data Capture devices used for secure payment processing.
- QR Code Onboarding: Simplified customer onboarding using QR codes for easy installation and setup.
Working Conditions:
Working Days: Monday to Saturday
Working Hours: 9:30 AM to 6:30 PM
Conveyance Allowance:
Oil & Gas: ₹100/day
Dairy: ₹100/day
Railway & Enterprises: ₹800/month
Salary & Incentives:
Base Salary: 80% of sales value (based on successful deals)
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- Growth Opportunities: This role offers growth potential based on individual performance and sales achievements.
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feedback.
● Revenue Growth: Meet and exceed revenue targets by identifying business opportunities, negotiating
contracts, and managing the sales pipeline. Foster long-term relationships with key accounts.
● Market Analysis: Stay updated on industry trends, customer needs to inform product development and
sales strategies. Conduct market research,competition & competitor analysis to identify opportunities
for growth.
● Sales Process Optimization: Implement & improve sales processes, systems & follow the best
practices in sales and customer relationship management, use tools to enhance efficiency &
effectiveness.
● Reporting and Analysis: Regularly analyze sales data and performance metrics to provide insights
and recommendations for improvement. Present reports to senior management to track progress and
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● Good analytical and strong problem solving skills, listening and questioning skills, combined with the
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● Edtech/Book publisher or sales & marketing experience are added advantages
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- Must have video creation experience
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About Cirtru
Cirtru is one of the fastest growing rental housing marketplace startups in the USA. We encourage innovation, social interaction, and fun while moving at a fast pace, and are never afraid to break the mold.
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Full Stack Developer - Averlon