
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

About Upswing Financial Technologies Private Limited
About
Here’s a quick read to know more about Upswing (upswing.one)
Company page on LinkedIn: linkedin.com/company/upswing-financial-technologies
We are a seed funded company, have recently raised USD 4Mn
• In the news: inc42.com/buzz/open-finance-startup-upswing-raises-4-mn-from-qed-investors
• Lead investor: http://qedinvestors.com/companies/upswing
• Angel investors: Founders and Senior executives of Jupiter, Cred, Slice, Epifi, Snapdeal, One Assist and many more.
Company vision:
At Upswing, our mission is to enable consumer companies to offer differentiated financial products and empower the financial institutions with greater reach through our Secure, Scalable and easy to integrate API platform.
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Our simple and powerful banking-as-a-service stack will help companies launch new banking products in weeks, not years.
Founding team has more than 40 years of experience in Building Banking, Lending, Payments and Disruptive Technology Stack.
Anupam Bagchi: Built Jupiter, India’s First Transit and multi bank EMI, Foundation to RuPay, Lending, Payments, Digital Banking. (linkedin.com/in/anupam-bagchi-b770572)
Nihar Gupta: Built Jupiter, Strategy and Execution of 811, Issuing, Acquiring, Toll Payments, Forex and Digital Banking (https://www.linkedin.com/in/nihargupta/)
Gazal Garg: Built disruptive tech at Zilingo from an idea to a unicorn, IIT Kharagpur alumnus - (linkedin.com/in/gazalgarg)
Tech stack
Candid answers by the company
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Connect with the team
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Must Have Skills:
- Experience with the .NET framework and .NET Core technologies: C#
- Writing and consuming REST API/Web API in .Net framework, .Net Core, EF Core
- Experience with frontend technology - ReactJS
- Knowledge of Reporting like Xtra Reports or PDF Generation Libraries
- Good knowledge and working experience in Microservice Architecture In Azure Cloud Env.
- Advanced understanding of Azure Web App, Azure Storage Accounts, Azure Databases (PostgreSQL, MS Sql), OAuth2 Authentication (Auth Flows)
- Strong understanding of OOPS Concepts
- Very Good understanding of common cloud patterns, like messaging (consuming + producing messages), scaling, api patterns, (for example: IOSP or SOLID), etc.
- Strong knowledge of Unit Testing Tools
- RDBMS Concepts, MS-SQL Server
- Writing & Optimizing SQL Queries for best performance
- Excellent Aptitude, Attitude and Communication Skills
Good to have Skills:
- Knowledge of HTML, Bootstrap, CSS, and Responsive Design
- Typescript / React and/or Terraform for IaC
- Enterprise service bus technologies, idelly Azure Serivce bus
- Knowledge in Azure hosting services
- Docker
- Entity Framework/LINQ, MVC
- Strong understanding of current design patterns & best practices
- Knowledge of Agile methodology and JIRA
- Knowledge CI/CD pipeline to deploy applications in Azure
- Understand the architecture and design lingoes and work with lead developers
Key Responsibilities:
- Convert design and architecture to code using best practices
- Able to troubleshoot and debug the code, write code with best coding practice and perform unit & Integration testing
- Design and develop software applications
- Work with Scrum Team to prioritize tasks and ensure deadlines are met
- Communicate and actively participate in client call and understand requirements
- Demonstrate expertise in a variety of software concepts (object-oriented design), practices (design patterns), and procedures (troubleshooting defects)
- Use and set-up CI/CD pipeline
Apply
EMPLOYMENT TYPE: Full-Time, Permanent
LOCATION: Remote
SHIFT TIMINGS: 11.00 AM - 8:00 PM IST
Role : Lead Data Analyst
Qualifications:
● Bachelor’s or Master’s degree in Computer Science, Data Analytics, Information Systems, or a related field.
● 7–10 years of experience in data operations, data management, or analytics.
● Strong understanding of data governance, ETL processes, and quality control methodologies.
● Hands-on experience with SQL, Excel/Google Sheets, and data visualization tools
● Experience with automation tools like Python script is a plus.
● Must be capable of working independently and delivering stable, efficient and reliable software.
● Excellent written and verbal communication skills in English.
● Experience supporting and working with cross-functional teams in a dynamic environment
Preferred Skills:
● Experience in SaaS, B2B data, or lead intelligence industry.
● Exposure to data privacy regulations (GDPR, CCPA) and compliance practices.
● Ability to work effectively in cross-functional, global, and remote environments.

Job Description for Sales Manager
Sales Manager – Position would be based out of Bommasandra Bangalore. Position Is open to both male and female candidates.
Roles & Responsibilities:
Core Responsibilities
Strategic Planning: Develop and execute integrated sales and marketing
plans for EMC Products, Resistors, Heating elements and other products in
company product line-up to meet defined revenue targets in the Northern Region
Lead Generation & Prospecting: Independently source new business opportunities. Rapport and handling existing accounts and servicing them.
Campaign Management: Design, implement, and monitor marketing
campaigns as and when required.
Client Relationship Management: Maintain a portfolio of existing accounts, ensuring high customer satisfaction and identifying opportunities for upselling
or cross-selling of all products under VIBCOM
Market Intelligence: Conduct regular competitor analysis and research market
trends to adjust pricing strategies and product positioning.
Sales Presentations: Deliver persuasive, tailored product demonstrations and proposals to high-ticket decision-makers (CEOs, CFOs, etc.).
Market penetration skills / Market analysis to see where we stand against our competitors
Keeping an update ongoing & upcoming defence projects and finding
opportunities with DRDOs, PSUs (BEL,BEML,ECIL,HAL,HVF,etc), Other
defence equipment manufacturing companies to pitch our products for their
application. Bidding and Tender submissions would be an added advantage.
Excellent knowledge on the North Indian topography and having worked in an
Electronic component distribution company would be an added advantage
Key Skills & Qualifications
Education: Bachelor’s degree in Engineer (Electrical, Electronics,
Communication) ,( MBA would be an added advantage )
Experience: 5 to 7 years of proven success in a B2B or B2C sales/marketing environment.
Technical Proficiency: Hands-on experience with CRM software, ERP ,MS Office, Etc
Preference will be given for candidates with Defence product background.
Soft Skills
Consultative Selling: Shifting from "presenting" to problem-solving and acting
as a trusted advisor.Negotiation: Proven ability to handle complex objections
and close high-value deals.
Strong DevSecOps / Cloud Security profile
Mandatory (Experience 1) – Must have 8+ years total experience in DevSecOps / Cloud Security / Platform Security roles securing AWS workloads and CI/CD systems.
Mandatory (Experience 2) – Must have strong hands-on experience securing AWS services (including but not limited to) KMS, WAF, Shield, CloudTrail, AWS Config, Security Hub, Inspector, Macie and IAM governance
Mandatory (Experience 3) – Must have hands-on expertise in Identity & Access Security including RBAC, IRSA, PSP/PSS, SCPs and IAM least-privilege enforcement
Mandatory (Experience 4) – Must have hands-on experience with security automation using Terraform and Ansible for configuration hardening and compliance
Mandatory (Experience 5) – Must have strong container & Kubernetes security experience including Docker image scanning, EKS runtime controls, network policies, and registry security
Mandatory (Experience 6) – Must have strong CI/CD pipeline security expertise including SAST, DAST, SCA, Jenkins Security, artifact integrity, secrets protection, and automated remediation
Mandatory (Experience 7) – Must have experience securing data & ML platforms including databases, data centers/on-prem environments, MWAA/Airflow, and sensitive ETL/ML workflows
Mandatory (Company) - Product companies preferred; Exception for service company candidates with strong MLOps + AWS depth
Our Engineering Team
Keka Engineering Team follows modern engineering practices and works with latest stack. Refactoring is central to our philosophy to evolve the design, maintain code consistency and adapt to dynamic business needs. We believe in DevOps practices, there is no fixed release cycle; our CI/CD pipeline, deployment automation, blue-green deployment and other related practices gives us flexibility to deploy multiple times a day (if required). Our Engineering team is made up of small cohesive teams embracing Agile; working on focus areas to deliver awesome experiences to our Customers. Keka Engineering Team works on complex technical challenges, learns & adapts and most importantly; we have fun along the way.
As a Mobile developer you are required to work with a team of architects, and developers to create mobile applications.
Responsibilities:
· Design and build applications for the iOS platform
· Ensure the performance, quality, and knowledge of best practices
· Collaborate with a team to define, design, and ship new features
· Identify and correct bottlenecks and fix bugs
· Help maintain code quality, organization, and automation.
Requirements:
· Working knowledge of the general mobile orientation, architecture, trends, and emerging technologies.
· Solid understanding of the full mobile application development life cycle.
· Must have good analytical, debugging, and problem-solving skills.
· Self-starter having the ability to independently acquire the knowledge required in succeeding his job.
· Good communication skills. Should be able to discuss requirement for stake holders like, Product Owner and other Business stakeholders
· Proficient with Swift 5 & above
· Strong understanding of MVVM Architecture and should be able to demonstrate working experience
· Strong knowledge of Design patterns
· Strong with Auto layout and Storyboard for proficient user interface creation
· Experience with iOS frameworks such as Core Data, Core Animation, etc.
· Experience with Online/Offline storage, threading, and performance tuning
· Familiarity with RESTful APIs to connect iOS applications to back-end services
· Knowledge of UX standards
· Should have experience with Unit Testing
· Understanding of Apple's design principles and interface guidelines.
· Review code, follow best practices for coding guidelines
· Proficient with writing reusable code
· Familiarity with cloud message APIs and push notifications, social media integration, and integration of analytics
· Knack for benchmarking and optimization
· Proficient understanding of code versioning tools (Git / SVN, Swift Package Manager, Cocoa Pods)
· Familiarity with continuous integration
· Knowledge of Appstore Deployment process/norms
· Good knowledge of Certificate and Profile creations
· Good knowledge of distribution builds for testing over TestFlight or similar distribution tools.
- Mandatory skills -PHP Experience.
- Experience in web application development and web developer.
- Good Knowledge of PHP, MySQL, jQuery, Javascript, HTML5, CSS3, XML
- Good debugging skills .
- Expertise in MVC Frameworks and good technology exposure of CI/Larvel frameworks added advantage.
Rejolut is among the fastest-growing and award winning Tech companies working on leading technologies namely Blockchain, Machine Learning & Artificial Intelligence, Complex mobile & Web Apps, IoT, etc.Rejolut is a venture-backed company with clients in over several countries namely Malaysia Airlines,gba global,my-earth,biomes, Dlg-hub,etc.
Do you speak about designs and creativity? We can offer you an exciting role where you can use this passion to design User Interface/User Experience for enterprise applications. We believe that having the right team is intrinsic to getting the best outcomes possible and this is why we are looking for the Application (UI/UX) Designer to join us.
Responsibilities:-
- Portfolio which showcases your UI/UX knowledge as per industry standards.
- Knowledge of responsive web-based application designs for desktops, tablets and mobiles screens.
- Knowledge of preparing wireframes and prototypes for applications. The design should be validated with actual client requirements and expectations.
- Should have a good hold in Adobe Design Suite focusing on Adobe XD, Photoshop, and Illustrator.
- Knowledge of creating and maintaining Design Systems.
- Knowledge of material & ios design standard.
- Proficiency with UX design process, Lean UX methodologies will make valuable contributions
- Ability to build strong relationships with technical teams. The technical team will configure the applications in different frameworks ex. React.js, Angular etc...
- Positive, can-do attitude in the face of complication, adversity, tight deadlines and fluctuating workload.
Desired Candidate Profile:-
- Minimum 2 years of IT experience in professional enterprise application user interface designs.
- Should have experience designing responsive user interface for desktops, tablets and mobiles web-based enterprise applications.
- Must have experience in design solutions by understanding the client’s requirements.
- Must have experience in designing user-centric, easy to use, simple, intuitive, consistent user interface for applications.
- Experience of building user-centric design in an agile environment with proven experience in rapid, iterative low and high fidelity prototyping/wireframing.
- Excellent communication skills in English language is a must.
- Must be a proven performer and team player that enjoys challenging assignments in a high energy, fast growing and start-up workplace.
- Good communication and interpersonal skills
Rejolut - As a Career Differentiator
- We are a young and dynamic team who are obsessed with solving futuristic and evolutionary business problems at scale with the next generation technology like blockchain, crypto and machine learning. Focuses on empowering people across the globe to be technically efficient, making advancements in technology and providing new capabilities that were previously thought impossible.
- We provide exposure to higher learning opportunities so that you can work on complex and cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, WebAssembly. Strong expertise in blockchain and crypto technology and working with the networks like Hedera Hashgraph, Tezos, BlockApps, Algorand, Cardano.
- We maintain high end transparency with clients and employees as Visibility unlocks Efficiency and trust unlocks Visibility.
- Company is backed by two technology Co-founders, well-versed with consumer applications and their work has been downloaded millions of times and have led teams in leadership positions in companies like Samsung, Purplle, Loylty Rewardz.
Benefits :
> Health Insurance
> Work from Home
> Fast growth and more visibility into the company
> Experience to work on the latest technology
> Competitive Learning Environment with supportive co-workers
> Employee friendly HR Policies
> Paid leaves up to certain limits
> Competitive salaries & Bonuses
> Liberal working atmosphere
> Get mentored by the best in the industry
Schedule:
Day Shift/Flexible working hours
Monday to Friday
Digital Marketing Manager responsibilities include:
- Planning digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising
- Content creation and repurposing for all digital channels
- Maintaining our social media presence across all digital channels
- Measuring and reporting on the performance of all digital marketing campaigns
Responsibilities
- Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media, display advertising campaigns (Branding & Demand Generation) and events
- Design, build and maintain our social media presence
- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
- Identify trends and insights, and optimize spend and performance based on the insights
- Brainstorm new and creative growth strategies
- Plan, execute, and measure experiments and conversion tests
- Collaborate with internal teams to create landing pages and optimize user experience
- Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
- Instrument conversion points and optimize user funnels
- Collaborate with agencies and other vendor partners
- Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Requirements
- Bachelors/Masters degree in marketing or a related field
- Proven working experience in digital marketing
- Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
- Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
- Experience in optimizing landing pages and user funnels
- Experience with A/B and multivariate experiments
- Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
- Working knowledge of ad serving tools (e.g., DART, Atlas)
- Experience in setting up and optimizing Google Adwords campaigns
- Working knowledge of HTML, CSS, and JavaScript development and constraints
- Strong analytical skills and data-driven thinking
- Up-to-date with the latest trends and best practices in online marketing and measurement











