
We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

About Upswing Financial Technologies Private Limited
About
Here’s a quick read to know more about Upswing (upswing.one)
Company page on LinkedIn: linkedin.com/company/upswing-financial-technologies
We are a seed funded company, have recently raised USD 4Mn
• In the news: inc42.com/buzz/open-finance-startup-upswing-raises-4-mn-from-qed-investors
• Lead investor: http://qedinvestors.com/companies/upswing
• Angel investors: Founders and Senior executives of Jupiter, Cred, Slice, Epifi, Snapdeal, One Assist and many more.
Company vision:
At Upswing, our mission is to enable consumer companies to offer differentiated financial products and empower the financial institutions with greater reach through our Secure, Scalable and easy to integrate API platform.
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Our simple and powerful banking-as-a-service stack will help companies launch new banking products in weeks, not years.
Founding team has more than 40 years of experience in Building Banking, Lending, Payments and Disruptive Technology Stack.
Anupam Bagchi: Built Jupiter, India’s First Transit and multi bank EMI, Foundation to RuPay, Lending, Payments, Digital Banking. (linkedin.com/in/anupam-bagchi-b770572)
Nihar Gupta: Built Jupiter, Strategy and Execution of 811, Issuing, Acquiring, Toll Payments, Forex and Digital Banking (https://www.linkedin.com/in/nihargupta/)
Gazal Garg: Built disruptive tech at Zilingo from an idea to a unicorn, IIT Kharagpur alumnus - (linkedin.com/in/gazalgarg)
Tech stack
Candid answers by the company
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Connect with the team
Similar jobs
Technical skills required:
Skills: Java 8 and above, Rest Web services, MySQL.
Strong background in Core Java and good knowledge of collection Framework.
Proficient in developing high-performance, less memory-intensive micro-services applications using the Java framework.
Should have deep knowledge of Micro-service development.
Role description:
We are looking for a LEAD- Fullstack with expertise and experience in designing and developing applications including new developments, enhancements, maintenance and support. The role involves continuous collaboration with team, partners.
Candidate description:
Should have:
- Passion for technology and financial domain with demonstrated ability to learn quickly
- Delivery focus with ability to take full ownership
- Strong commitment to quality and delivery
- Strong communication skills
Skills/Knowledge and experience:
- Object oriented design and development skill
- Webservices - Node JS/Express JS, Rest API
- Frontend –, React, Angular (Javascript and Typescript)
- Unix and Shell scripting
- SQL Proficiency, good to know MongoDB
As a Director Engineering, your role & responsibility will include the following.
- Define the product roadmap and delivery planning.
- Provides technical leadership in design, delivery, and support of product software and platforms.
- Participate in driving technical architectural decisions for the product.
- Prioritization of the features and deliverable artifacts
- Augmentation of the product development staff.
- Mentor managers to implement best practices to motivate and organize their teams.
- Prepare schedules, report status as well as make hiring decisions.
- Ensure to provide proven ability to evaluate and improve software development best practices.
- Provide DevOps and other processes to assure consistency, quality and timeliness.
- Participate in interviewing as well as hiring final decisions.
- Guide and provide input to all strategic as well as technical planning for entire products.
- Monitor and provide input for evaluation and prioritize change requests.
- Create and monitor the set of policies that establish standard development languages, tools, and methodology; documentation practices; and examination procedures for developed systems to ensure alignment with overall architecture.'
- Participate in project scope, schedule, and cost reviews.
- Understand and socialize product capabilities and limitations.
- Identify and implement ways to improve and promote quality and demonstrate accuracy and thoroughness.
- Establish working relationships with external technology vendors.
- Integrate customer requirements through the engineering effort for championing next generation products.
- Quickly gain an understanding of the company's technology and markets, establish yourself as a credible leader.
- Release scheduling.
- Keeps abreast of new technologies and has demonstrated knowledge and experience in various technologies.
- Manage 3rd party consulting partners/vendors implementing products.
- Prepare and submit weekly project status reports; prepare monthly reports outlining team assignments and/or changes, project status changes, and forecasts project timelines.
- Provide leadership to individuals or team(s) through coaching, feedback, development goals, and performance management.
- Prioritize employee career development to grow the internal pipeline of leadership talent.
- Prioritize, assign, and manage department activities and projects in accordance with the department's goals and objectives. Adjust hours of work, priorities, and staff assignments to ensure efficient operation, based on workload.
Qualification & Experience
- Master’s or bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
- Relevant certifications also preferred among other indications of someone who values continuing education.
- 15+ years’ experience "living" with various operating systems, development tools and development methodologies including Java, data structures, Scala, Python, NodeJS
- 8+ years of individual contributor software development experience.
- 6+ years management experience in a fast-growing product software environment with proven ability to lead and engage development, QA and implementation teams working on multiple projects.
- Idea generation and creativity in this position are a must, as are the ability to work with deadlines, manage and complete projects on time and within budget.
- Proven ability to establish and drive processes and procedures with quantifiable metrics to measure the success and effectiveness of the development organization.
- Proven history of delivering on deadlines/releases without compromising quality.
- Mastery of engineering concepts and core technologies: development models, programming languages, databases, testing, and documentation.
- Development experience with compilers, web Services, database engines and related technologies.
- Experience with Agile software development and SCRUM methodologies.
- Proven track record of delivering high quality software products.
- A solid engineering foundation indicated by a demonstrated understanding of
- product design, life cycle, software development practices, and support services. Understanding of standard engineering processes and software development methodologies.
- Experience coordinating the work and competences of software staff within functional project groups.
- Ability to work cross functionally and as a team with other executive committee members.
- Strong verbal and written communication skills.
- Communicate effectively with different business units about technology and processes using lay terms and descriptions.
- Experience Preferred:
- Experience building horizontally scalable solutions leveraging containers, microservices, Big Data technologies among other related technologies.
- Experience working with graphical user experience and user interface design.
- Experience working with object-oriented software development, web services, web development or other similar technical products.
- Experience with database engines, languages, and compilers
- Experience with user acceptance testing, regression testing and integration testing.
- Experience working on open-source software projects for Apache and other great open-source software organizations.
- Demonstrable experience training and leading teams as a great people leader.
• Drive the data engineering implementation
• Strong experience in building data pipelines
• AWS stack experience is must
• Deliver Conceptual, Logical and Physical data models for the implementation
teams.
• SQL stronghold is must. Advanced SQL working knowledge and experience
working with a variety of relational databases, SQL query authoring
• AWS Cloud data pipeline experience is must. Data pipelines and data centric
applications using distributed storage platforms like S3 and distributed processing
platforms like Spark, Airflow, Kafka
• Working knowledge of AWS technologies such as S3, EC2, EMR, RDS, Lambda,
Elasticsearch
• Ability to use a major programming (e.g. Python /Java) to process data for
modelling.
1 Bachelor’s / Masters’ degree from a reputed university
2 Technical certifications in Java is a good to have. Other programming certifications and
experience e.g., Python or C# is a plus.
3 Years of experience: 4-7 years for Senior Developer and 0-3 years for Developer
Technical Competencies
1 Hands on experience in writing software applications, in particular server side and backend
applications. Web development expertise is a plus.
2 Software development expertise
• Server technologies – Java based application development. Familiarity with various
Java based development frameworks. Spring development experience is a plus.
• Database technologies - Knowledge and familiarity with SQL. Experience with MySQL
as well as NoSQL databases such as MongoDB is a plus.
• Cloud technologies – Experience in building applications on cloud platforms,
especially on MS Azure, including familiarity with Cloud APIs, is a plus.
• Web technologies – Experience building web applications with JavaScript, CSS,
HTML, and expertise with frameworks such as Angular, Express, Node and others
3 Experience in agile software development and development in sprints
Job Position: JAVA Software Engineer
Job Location: Bangalore
Experience: 2 to 12 years
Job Responsibilities:
• Responsible for developing Web Applications using J2EE components.
• Responsible for developing standalone applications using Core Java and JDBC.
Desired Qualification: BE / B.Tech / MCA / MSc in Computer Science or IT
Added advantage: Sun Certified Java Programmer (SCJP), Sun Certified Web Component Developer (SCWCD) certification
Desired Skills:
- Strong skills in JAVA programming languages and focus specially on the following areas Servlets, JSP, Web Services, Struts framework, JDBC/JPA/mybatis (ibatis)/Hibernate, Threads, Collections and Design Patterns.
- Strong skills in web technologies HTML 4/5, JQuery, AJAX, Java Script and CSS.
- Thorough understanding of Object Orientation.
- Above average skills in SQL with familiarity in any of the standard RDBMS – MySQL, MSSQL or Oracle.
- Must have good written and oral communication in English language.
- Must be completely hands-on and an individual contributor and a self-starter; must be able to complete assignments (suitable to his/her experience) with minimal assistance.
- Very good at Analytical and Logical skills.
- Solid understanding of the web development lifecycle.
- Ability to learn quickly and deliver software on time.
To train them
To manage them
to do sales through team
To achieve sales target
To create distributors, dealers & stockists
This opportunity is with one of our leading client which has diverse group of cloud technology professionals with the goal: to make our clients- lives easier through technology and we have a good time while we- re at it! . Our client is the #1 Company to Work for among small and medium-sized companies in this year's annual Glassdoor Employees- Choice Awards, a list of the Best Places to Work in 2018. Come be a part of our team!
Location : Remote working permanently is available.
Must Have:
-Relevant 4 year experience with Salesforce development.
-Relevant 1 year of lightening experience.
-Bachelor's or Equivalent Degree in Computers
-Salesforce Administrator OR Platform Developer 1 Certification
Responsibilities :
- Writing clean and flawless code to produce fully functional modules or apps according to the requirements; as part of day-to-day work.
- As Sr. developer you are expected to possess expert-level knowledge of Force.com platform and an analytical mindset with a keen eye for detail.
- Perform a thorough analysis of requirements i.e.Obtain a deep understanding of the desired output
- Check whether the implementation is possible or not; respecting the Salesforce environment's limitations or governors
- Evaluate whether stated requirement (or a part) can be achieved via configuration before opting for coding
- An optimal code design solution of complex requirements,Thorough impact analysis of the planned development
- Develop high quality scalable code by Following Salesforce.com and Silverline-CRM standards/best practices
- Leverage recommended frameworks (ex. Test framework or Trigger framework)
- Fix all bugs reported from QA/UAT,Work on deployments through recommended tools and methodologies.
- Follow DevOps processes i.e.Use recommended IDEs
- Enhance skills and capability in USABILITY focussed development
- Exhibit good interpersonal skills by being a team player, staying approachable and collaborative.
Requirements :
- Minimum 5 - 7 years experience in Software Development
- Relevant 4 years experience with SFDC
- Good in communication and interpersonal skills
- Certified Salesforce - Platform Developer I
- Bachelor's Degree in Engineering or Science
Good to have :
- Architecture Experience
- Experience working with US based / headquartered companies
- Work Experience in Healthcare & Insurance Industry/clients.
Benefits : Industry leading benefits including Health Insurance offered. Will be part of a US based/headquartered company.
Job Typ : Full-time(Flexible with Remote working, if outside Bangalore)













