We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
About Upswing Financial Technologies Private Limited
About
Here’s a quick read to know more about Upswing (upswing.one)
Company page on LinkedIn: linkedin.com/company/upswing-financial-technologies
We are a seed funded company, have recently raised USD 4Mn
• In the news: inc42.com/buzz/open-finance-startup-upswing-raises-4-mn-from-qed-investors
• Lead investor: http://qedinvestors.com/companies/upswing
• Angel investors: Founders and Senior executives of Jupiter, Cred, Slice, Epifi, Snapdeal, One Assist and many more.
Company vision:
At Upswing, our mission is to enable consumer companies to offer differentiated financial products and empower the financial institutions with greater reach through our Secure, Scalable and easy to integrate API platform.
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Our simple and powerful banking-as-a-service stack will help companies launch new banking products in weeks, not years.
Founding team has more than 40 years of experience in Building Banking, Lending, Payments and Disruptive Technology Stack.
Anupam Bagchi: Built Jupiter, India’s First Transit and multi bank EMI, Foundation to RuPay, Lending, Payments, Digital Banking. (linkedin.com/in/anupam-bagchi-b770572)
Nihar Gupta: Built Jupiter, Strategy and Execution of 811, Issuing, Acquiring, Toll Payments, Forex and Digital Banking (https://www.linkedin.com/in/nihargupta/)
Gazal Garg: Built disruptive tech at Zilingo from an idea to a unicorn, IIT Kharagpur alumnus - (linkedin.com/in/gazalgarg)
Tech stack
Candid answers by the company
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Connect with the team
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Role & Responsibilities :
- Design and implementation of the overall web architecture
- “Pixel-perfect” implementation of our approved user interface
- Front End Development - Expertise in front-end technologies, including JavaScript,CSS3 and HTML5 and third-party libraries such as React Js, jQuery
- Design and deployment of our database
- Ensuring the entire stack is designed and built for speed and scalability
- Design and construction of our REST API
- Integrating our front-end UI with the constructed API
- Design and implementation of continuous integration and deployment
- Designing Database - Expertise in databases like MySQL, Other database like
- MongoDB , PostgreSQL Will be plus.
- Ensuring cross-platform optimization for mobile phones.
Requirements:
- Server management and deployment for the relevant environment
- Familiarity with a relevant and globally supported framework—both front-end and back-endlike React, Laravel.
- Thorough understanding of user experience and possibly even product strategy
- Experience implementing testing platforms and unit tests
- Who qualifies?
- Software developer with skill to develop front-end and back-end system in Web site
- development.
- The candidate number have hands on experience in handling and developing code in JavaScript, React, HTML, PHP, MySQL, APACHE & NGINX to develop web based applications.
- Knowledge of designing the user interface, developing servers and database designs & coding for mobile platforms would be added advantage.
● Thorough Understanding of - Test life cycle & Defect life cycle
● Ability to understand requirements thoroughly, design, develop, execute tests and ensure
test coverage
● Strong command in any one of the programming languages
● Experience with any Open Source testing tools like Selenium , RestAssured, Appium.
● Ability to understand the test automation framework concepts, Contribute to the
development of automation frameworks and authoring automated tests
● Ability to quickly learn new technologies in a dynamic environment
● Understanding of GIT or equivalent
Mandatory Requirements:
● Bachelors and/or master’s in computer science or equivalent
● Excellent computer fundamentals, analytical and problem-solving skills
● Exceptional testing skills. Provide good attention to details
● Strong communication and collaboration skills
● Deep knowledge and hands-on experience of Java & UI stack.
● Proficient experience of web technologies, frameworks and tools like HTML, CSS, JavaScript, React, NodeJS, XML, jQuery, Spring, etc.
● Should be well versed with State Management, Redux, Reducers, Java Script, CSS in ReactJS/UI
● Practical experience of test-driven development and constant refactoring in continuous integration environment.
● Experience in Oracle PL/SQL programming is required, knowledge of SQL and relational databases
● Experience working in an agile team, practicing Scrum, Kanban, or XP
● Experience of performing Functional Analysis is highly desirable.
● Excellent communication and teamwork skills.
People skills:
● End to end ownership in driving team towards delivery.
● Performance and productivity orientation to promote high-quality results.
● Profound analytical skills and problem-solving abilities.
● Good communication and excellent interpersonal skills.
● Pro-active and flexible working approach.
● Ability to think outside the box to resolve problems.
● Efficient and well organized, detail oriented.
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Configure MDM tools to perform MDM design as required
3+ years of experience in Pimcore
5+ years of experience in PHP/MySQL
3+ years of experience in MVC (Model-View-Controller) framework
4+ years of experience in Symfony 4.x.
Experience in front-end technologies like HTML, CSS, and Ajax.
Strong experience in design, implementation, and optimization of RDBMS databases,
especially MySQL/ MariaDB.
In-depth knowledge of MySQL Database.
Data analysis, data standardization, and data cleanup
Command over Object-Oriented PHP programming
Experience with RESTful services
Experience with DevOps (CICD, etc.).
Experience with Git.
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We're seeking a qualified Learning Consultant to sell self development courses of Asian Academy of Film and Television in the field of art.
The Learning Consultant will utilize their skills to close high-quality leads, build a strong relationship with customers, and close deals.
The ideal candidate will be a quick learner with strong negotiating skills and demonstrate the ability to showcase our offerings compellingly.
Scope:
Exceed targets for New Sales, Referrals in an individual contributor role
Working days (subject to change):: 6 working days with 1 day-off (during weekend)
Shifts (subject to change): shift start hour will be after 11am and shift end hour before 10 PM
Qualifications & Experience:
Minimum work experience => 1 year in sales.
Qualification : Any Graduate
Fluency in English and Hindi
Ability and willingness to deliver in a high-pressure environment
Excellent communication, interpersonal, problem solving, presentation, and organizational skills.
Exceptional sales and convincing skills
Comfortable with changing shift timings so that we may serve our customers better
Comfortable with exceeding work timing based on process need.
Working knowledge of Spreadsheets (Excel, Google Sheets )
Immediate joiners are preferred
Essential Skills:
- MS BizTalk
- Good Experience in Mapping, Orchestration, Deployments.
- Good to have experience in System Support (Operations)
- Knowledge on different Adapters/Configurations
Preferred Skills:
- Development Experience or Knowledge on MS Azure – Logic Apps, Functions, Service Bus, Storage.
- BizTalk 360
- C# or any Programming language basics
- Azure DevOps (CI/CD)
Experience : 0 to 1 year