We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
About Upswing Financial Technologies Private Limited
Here’s a quick read to know more about Upswing (upswing.one)
Company page on LinkedIn: linkedin.com/company/upswing-financial-technologies
We are a seed funded company, have recently raised USD 4Mn
• In the news: inc42.com/buzz/open-finance-startup-upswing-raises-4-mn-from-qed-investors
• Lead investor: http://qedinvestors.com/companies/upswing
• Angel investors: Founders and Senior executives of Jupiter, Cred, Slice, Epifi, Snapdeal, One Assist and many more.
Company vision:
At Upswing, our mission is to enable consumer companies to offer differentiated financial products and empower the financial institutions with greater reach through our Secure, Scalable and easy to integrate API platform.
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
Our simple and powerful banking-as-a-service stack will help companies launch new banking products in weeks, not years.
Founding team has more than 40 years of experience in Building Banking, Lending, Payments and Disruptive Technology Stack.
Anupam Bagchi: Built Jupiter, India’s First Transit and multi bank EMI, Foundation to RuPay, Lending, Payments, Digital Banking. (linkedin.com/in/anupam-bagchi-b770572)
Nihar Gupta: Built Jupiter, Strategy and Execution of 811, Issuing, Acquiring, Toll Payments, Forex and Digital Banking (https://www.linkedin.com/in/nihargupta/)
Gazal Garg: Built disruptive tech at Zilingo from an idea to a unicorn, IIT Kharagpur alumnus - (linkedin.com/in/gazalgarg)
We are enabling Consumer Tech/Non-Tech companies to become full stack banking players. The transformation will reduce the cost and complexity for any company to become a financial services company and re-define the future of banking
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3. Multimedia domain, like – AV, Gstreamer, RDK, DASH, DRM (widevine and playready), HLS, OTT app integration(Chromium/Cobalt integration for any AV apps, such as YouTube, Netflix, Amazon prime, Disney etc.)
Hands on experience in:
- Deploying, managing, securing and patching enterprise applications on large scale in Cloud preferably AWS.
- Experience leading End-to-end DevOps projects with modern tools encompassing both Applications and Infrastructure
- AWS Code deploy, Code build, Jenkins, Sonarqube.
- Incident management and root cause analysis.
- Strong understanding of immutable infrastructure and infrastructure as code concepts. Participate in capacity planning and provisioning of new resources. Importing already deployed infra into IaaC.
- Utilizing AWS cloud services such as EC2, S3, IAM, Route53, RDS, VPC, NAT/IG Gateway, LAMBDA, Load Balancers, CloudWatch, API Gateway are some of them.
- AWS ECS managing multi cluster container environments (ECS with EC2 and Fargate with service discovery using Route53)
- Monitoring/analytics tools like Nagios/DataDog and logging tools like LogStash/SumoLogic
- Simple Notification Service (SNS)
- Version Control System: Git, Gitlab, Bitbucket
- Participate in Security Audit of Cloud Infrastructure.
- Exceptional documentation and communication skills.
- Ready to work in Shift
- Knowledge of Akamai is Plus.
- Microsoft Azure is Plus
- Adobe AEM is plus.
- AWS Certified DevOps Professional is plus
Requirement :- Java Tech Lead (with knowledge of Angular)
- 5+ years of experience into Java 6/7/8, J2EE, EJB, Servlets, JSP, JDBC, LOG4J, JSON, XML
- 3+ years of experience in Spring Boot, Sprint Rest, Spring MVC.
- 5+ years of experience in REST, Micro service Development
- Knowledge of Design Patterns (Good to Have).
- Proven Experience in building complex web systems that have been successfully delivered to customers
- Experience in writing SQL-queries and knowledge of PL/SQL
- Experience in working with databases Oracle 10g, 11g, Postgres, Cassandra etc
- Exposure/Experience in working/setting up CI and CD environments (DevOps).
- Knowledge of development lifecycle, standards, approaches, utilities and environment: shells, version control systems, IDEs, project assembling tools;
Responsibilities:
•Participate in requirement, design, implementation, testing and support of custom banking solutions, which include features enhancements, new functionalities, and back-end systems integration.
•Define and manage resource plan together with the Project Manager aligning to the project schedule.
•Plan and drive the project's technical execution to achieve the committed scope and timeline.
•Monitor and report technical execution progress as well as all technical issues, risk or mitigation plan in a timely manner.
•Ability to coordinate multi-teams (e.g. customers, internal functional and technical SMEs), to understand business requirements, technical design and preparing of technical specifications.
•Assist in estimation of efforts and timescales for tasks delegated to the team.
•Contribute to design/code reviews for quality assurance and conformance to Company standards / guidelines.
•Hands-on participate in development and bugs fixing.
•Commit to continuous improvement and refinement of delivery.
•Strong technical knowledge and skills, consistently provide technical guidance and develop team members.
•Responsible for forward resource management, team building and staff career growth.
Requirements:
•Degree in Computer Sciences / Software Engineering / Information Technology.
•At least 5 years of working experience in Java EE development (preferably in the financial industry).
•Individual that is optimistic, proactive, good initiative, passionate, strives to achieve more as a team, and is able to motivate others.
•Understand design documentation standards such as Unified Modelling Language.
•Experience in various Java EE frameworks and design patterns. Preferably on Micro services architecture.
•Exposure in Java MVC frameworks such as Spring Boot.
GrowthAssist is one of the globally recognized outsourcing agencies in the industry based out in India, founded in 2020 with a current strength of 25+ team members, and growing rapidly.
Currently, we are hiring passionate Paid Marketing Specialists to join our team. Please refer to the job description for more insights about the organization and the role:
- Job Location: Jaipur/Pune/Mumbai/Ahmedabad/Remote OK
- Job Title: SEM Consultant
- Job Timings: 5 PM to 1 AM (IST) | US Client
- Job Type: Contractual & Full-time (Both)
- Required Experience: 2+ years
- Salary: 30-50k INR (Month)
Roles and Responsibilities
- Managing and keeping track of ROI.
- Compiling regular spend reports for campaigns.
- Ability to communicate effectively and confidently.
- Understand the client’s business and work towards achieving their KPIs.
- Weekly/fortnightly and monthly reporting of the accounts with data insights.
- Be up to date with industry updates and experiments.
- Drawing the strategies, executing, and analyzing profitability.
- Coordination with the other teams to get the right assets and execution done.
Skills Required
- Ability to work independently and as part of a team.
- Knowledge/experience in working in-house or agency working methodology and culture.
- Ability to work flexibly and towards tight deadlines.
- Highly proficient in MS word, Excel, and PowerPoint.
- Experience with coding and conversion tracking will be an add-on.
- Knowledge of PPC campaign management tools but not limited to: Google AdWords Editor, Yahoo advertising platform, MSN Adcenter, Facebook ads manager & LinkedIn campaign manager.
- Proven track record of management of paid search campaigns (Google, Yahoo, MSN), mobile paid search campaigns, GDN & shopping ads, and Retargeting campaigns.
- In-depth understanding of paid social campaigns (Facebook, LinkedIn) creation, drawing the strategies and analyzing the performance.
- Working knowledge of tracking and analytics tools (GTM & GA).
- Google Ads certifications with in-depth knowledge.
- Expertise in Advance level Excel operation (Pivot Table, VLOOKUP Experience).
- Self-motivated and confident.
- Problem-solving and decision-making skills.
Additionally, we at Growth Assist review communication skills and English fluency to ensure effortless collaboration.
What We Offer
- Quarterly Rewards and Recognition Programs: We foster learning and encourage people to take moonshots. When you achieve your goals, we recognize and reward your hard work.
- Health Benefits: We cover health insurance for you and your loved ones.
- Sabbatical Policy: We encourage people to take time off and rejuvenate, upskill and pursue their interests so that they can generate new ideas.
- Pet-friendly office and open floor plan. No mundane cubicles.
JOB DESCRIPTION
I. JOB DETAILS |
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Position Title: |
Senior Developer – Backend |
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Reports to: |
CTO |
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Company: |
Dvara ERegistry |
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Location: |
Hyderabad |
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II. JOB PURPOSE |
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To develop, maintain and extend Dvara Registry’s web and app-based core workflows and analytics platform with a view to bringing efficiency to its processes on a continuing basis. Team member will be involved in designing and developing both frontend and backend components. |
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III. KEY ACCOUNTABILITIES AND DELIVERABLES |
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1. Development, deployment and maintenance of the backend of web and android applications using Python Django, Flask. 2. Deployment of web applications on cloud infrastructure for scalable, distributed access. 3. Version Control of software developed. 4. Working with business leaders and subject matter experts to understand workflows 5. Research emerging technologies and maintain awareness of current platform roadmaps to assist with developing strategic plans. |
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IV. CANDIDATE PROFILE |
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Educational |
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B.E/ B Tech ( Computer Sciences) or |
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Qualifications: |
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Masters Degree in Computer Science/ Applications. |
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Experience: |
5-8 Years of Web application development (FullStack) Experience with deploying applications on cloud infrastructure, preferably AWS Experience in the development of REST APIs and integrating with UI. Experience with the Agile/Scrum development model Strong experience in code versioning using Git. Strong design, development, and implementation experience. |
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Knowledge/Skills required: |
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Full stack development using Python, Flask/Django Knowledge in using AWS Cloud |
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REST API, Microservices Development . |
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Exposure to databases such as PostGresql and NOSQL |
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Deployment to cloud services, preferably AWS |
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Ability to lead initiatives and drive the design and |
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development of products without handholding. |
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Competencies required |
Open to researching and learning new technologies with a view to delivering efficient solutions Excellent communication, presentation and analytical skills, including the ability to communicate complex, technological concepts clearly to all levels of the organization. Keen interest in researching emerging technologies and maintain awareness of current platform roadmaps to assist with developing strategic plans. |
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Internal |
CTO of Dvara ERegistry Others within the Dvara ERegistry – Operations, Agronomists, Product & Credit, Sales and R&D Machine learning and AI Specialists |
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External |
Data Vendors and partners Technology and Platform Partners Client Technology Departments |
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- Interact and collaborate with Head of Product, Product Managers, Product Designers, UX Designers to understand requirements, communicate your design thinking and ideas. Create product solutions as quick sketches, mockups, high-fidelity visual designs, prototypes to solve the problem at hand. Review, refine and iterate designs and validate them with our users.
- Ensure intuitive and amazing experiences for our users by transforming complex product requirements/concepts into easy-to-use & accessible features.
- Craft every detail of new product features with pixel perfect design, understand the edge cases along with the visual expressions
- Create new patterns that are intuitive, develop scalable design systems with other designers in the team. Adhere to high-quality style standards on typography and graphic design.
- Identification of UX problems in collaboration with customer support and analysts, conduct layout adjustments, iterations based on user feedback, and analysis to increase product adoption.
- Adopt highly efficient design practices to own end-to-end design process (user research, wire-framing, prototype testing, pixel-perfect design solutions).
- Clearly communicate design logic, stories, and concepts to a cross-functional team of designers, engineers, analysts,s and product managers.
- Ability to think and visualize concepts originally. Ability to perform tasks with little or no supervision and observe
- Bachelor’s degree in design or relevant field.
- 4-6 years of experience in UI/UX design for digital products (preferably mobile).
- Portfolio of professional UX design work for mobile (Android & IOS) platforms.
- Experience in building and shipping mobile/web applications independently end to end.
- Familiarity with technical constraints and limitations to design for platforms such as mobile apps(Android/iOS) desktop and responsive web.
- Proficient with industry-standard design tools (Figma, Sketch, InVision, Adobe Creative Suite, Zeplin, etc.)
- Ability to prioritize and manage multiple milestones and projects efficiently.
- Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.
- Detail-oriented, advanced problem-solving skills with a customer-centric approach.
- Continued education and research into the latest UI/UX trends and current design strategies.
Your job description will be as follows:
• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.
• PHP frameworks – Laravel, cake PHP, core PHP
Your job requirements should meet the following:
• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
• Experience building user interfaces for websites and/or web applications.
• Experience designing and developing responsive design websites.
• Should have experience of custom WordPress theme development.
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers.
• Must know fixations, payment, third-party tool and API integration.
• Ability to convert comprehensive layout and wireframes into working HTML pages.
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
• Proficient understanding of code versioning tools [such as Git, SVN, and Mercurial].
• Strong understanding of PHP back-end development.
Position Title: Embedded Software Developer (Linux Driver Development)
Experience: 4 - 10 Years
Mode of Hire: Permanent, Deployed at Client Location.
Work Location: Hyderabad
Notice Period: Max. 20 - 30 Days (Early Joiners will be preferable).
What we are looking for?
Must Have:
- Should have strong proficiency in C, C++ and Embedded Systems (embedded C)
- Should have 4+ years of experience in Linux Driver Development, Application development
- Excellent debugging skills at kernel and user space and exposure to different debugging tools
- High level understanding of ARM & RISC (Instructions) OR MB Processor and Assembly Programming
Good to Have:
- Any Driver development exposure in Multimedia, Exposure to any one of the Linux Kernel Framework (Display, Camera Drivers, HDMI, GPU, MIPI, DRM framework, V4L2, etc.)
ISO Certified and CRISIL rated valuation companty at Andheri , Mumbai need Valuer having experience in Civil Sector for thier Bangalore Barnach. The work place will be Bangalore. Attractive incenties and terms are offered.