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IT Support Engineer / Helpdesk Engineer

Location: Pune, Maharashtra

Experience: 4–5 Years

Employment Type: Full-time

Job Summary

We are looking for a proactive and customer-focused IT Support Engineer to manage day-to-day IT operations, endpoint management, and user support. The ideal candidate will play a key role in maintaining endpoint security, supporting ISO 27001 compliance initiatives, managing IT assets, and ensuring smooth IT service delivery across the organization.

Key Responsibilities

• Provide day-to-day IT support for laptops, desktops, operating systems, and business applications.
• Install, configure, troubleshoot, and maintain IT hardware and software.
• Manage endpoint devices, including provisioning, patching, antivirus, and security compliance.
• Support ISO 27001 initiatives by maintaining IT assets, documentation, and compliance-related activities.
• Maintain IT asset inventory, software licenses, and device lifecycle records.
• Coordinate with Infrastructure, Security, and Application teams to resolve technical issues and ensure system availability.
• Handle user incidents and service requests, escalating complex issues when required.
• Assist in implementing and enforcing IT security policies and best practices.

Required Skills & Qualifications

• 4–5 years of experience in IT Support, Helpdesk, or Desktop Support.
• Hands-on experience with Windows operating systems, endpoint management, hardware troubleshooting, and basic networking.
• Familiarity with endpoint management, patch management, antivirus/EDR solutions, and IT asset management.
• Exposure to ISO 27001, information security practices, or IT compliance activities is preferred.
• Good understanding of IT service management processes (Incident, Request, and Change Management).

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.

Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

• Install and configure software and hardware
• Administer Microsoft 365 Enterprise Mobility and Security suite + Intune
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls
• Upgrade systems with new releases and models

• Functional & operational understanding of Microsoft Active Directory, Office 365 and Microsoft Intune or Microsoft Enterprise Mobility and Security
• Functional knowledge of Active Directory security groups
• Experience with configuring Microsoft 365 security policies
• Ability to troubleshoot issues related to Windows 10 operating systems
• Basic hardware troubleshooting skills

• Eager to learn and apply new technologies and tools to get the job done
• Strong analytical and organizational skills
• Good communications skills to be able to communicate with people to understand and comprehend underlying issues

• Microsoft Certifications: MCSA/MCSE/MS-101 Enterprise Mobility and Security
• Network configuration and management
• Fortinet firewall configuration