Jaarvis

Key Responsibilities

◻   Drive regional business development across Europe and Latin America.

◻   Develop relationships with enterprise clients, government entities, and strategic partners.

◻   Represent during customer meetings, exhibitions, conferences, and executive presentations.`

◻   Build and execute regional go-to-market strategies.

◻   Generate qualified sales opportunities and manage the complete sales lifecycle.

◻   Collaborate with delivery teams to position technology solutions.

◻   Identify strategic partnerships and channel opportunities.

◻   Conduct market intelligence and competitor analysis.

◻   Support proposal preparation, negotiations, and commercial discussions.

◻   Travel extensively across assigned regions.

Required Qualifications

·       Bachelor's or Master's Degree in Business, Marketing, International Business, or related field 8+ years in Enterprise Sales, Business Development, or Regional Sales Leadership.

·       Proven experience managing international markets.

·       Excellent executive communication skills.

·       Experience selling Digital Transformation, AI, Enterprise Software, or Technology Services.

·       Strong commercial negotiation experience.

Success Attributes

◻   Executive Presence

◻   Relationship Builder

◻   Commercial Mindset

◻   Strategic Thinker

◻   Self-driven

High Accountability & Professional Representation

Essential Duties & Responsibilities included but are not limited to:

• Handle Level 1 and Level 2 Telephony, some Network support, and

escalations from Level

• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.

• Understanding of Network Support for Switching, Wireless and routers

• Log tickets and assist end users with technical queries, or escalate to the appropriate team

• Deployment, implementation, and ongoing support of telephony

solutions/systems with assistance of onsite tech team

• Ability to trouble-shoot and partner with other teams remotely for

resolution

• Follow up on outstanding requests and ensure timely resolution

• Involvement in scoping replacement or implementation options for client proposals

Required Qualifications

• 3-5+ years working in a Help Desk or IT support environment

• 2-3+ years of phone system/PBX experience

• 2-3+ years of SIP experience

• 2-3+ years of Network troubleshooting experience for LAN/WAN

• Some desirable telephony qualifications or experience in any of the

following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk

(Training will be provided on major solutions that we use)

• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet

• Excellent verbal and written skills to both customers and internal staff

• Proactively identify and resolve problems, using documented or

researched answers and providing resources to other IT staff and users

• Organizational and prioritization skills

• Demonstrated ability to quickly learn new job-related tasks

• Ability to work effectively in a team atmosphere as well as alone

depending on shift placement.

What do you need for this Role?

• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.

• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.

•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.