Jaarvis
https://jaarvis.comAbout
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Jobs at Jaarvis
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Essential Duties & Responsibilities included but are not limited to:
• Handle Level 1 and Level 2 Telephony, some Network support, and
escalations from Level
• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.
• Understanding of Network Support for Switching, Wireless and routers
• Log tickets and assist end users with technical queries, or escalate to the appropriate team
• Deployment, implementation, and ongoing support of telephony
solutions/systems with assistance of onsite tech team
• Ability to trouble-shoot and partner with other teams remotely for
resolution
• Follow up on outstanding requests and ensure timely resolution
• Involvement in scoping replacement or implementation options for client proposals
Required Qualifications
• 3-5+ years working in a Help Desk or IT support environment
• 2-3+ years of phone system/PBX experience
• 2-3+ years of SIP experience
• 2-3+ years of Network troubleshooting experience for LAN/WAN
• Some desirable telephony qualifications or experience in any of the
following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk
(Training will be provided on major solutions that we use)
• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet
• Excellent verbal and written skills to both customers and internal staff
• Proactively identify and resolve problems, using documented or
researched answers and providing resources to other IT staff and users
• Organizational and prioritization skills
• Demonstrated ability to quickly learn new job-related tasks
• Ability to work effectively in a team atmosphere as well as alone
depending on shift placement.
What do you need for this Role?
• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.
• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.
•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.
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About the company
This is our Vision statement. For everything we undertake, this is at the heart. We constantly ask “what kind of experience will this provide?” and then take our actions accordingly.
We are a firm grounded in strong engineering and product craftsmanship. Through value-driven, goal-oriented, and problem-solving practices, we leverage technology to build modern solutions that help our teams deliver the outcomes our clients truly care about. We believe outcomes matter more than output, and this philosophy guides every decision we take. Founded in 2015, we are stepping into our next chapter of growth through long-term, trusted collaborations.
Our services include:
- End-to-end product delivery
- Software Project Rescue
- Paratrooper Engagments
- Product and Technology Consulting
- Process Consulting
As Technology Partners to our clients, we are committed to delivering clean, lean, robust, usable, reusable, maintainable, scalable, and testable software solutions.
Therefore, we follow and champion the principles of software craftsmanship.
We are AWS Select Tier Partner helping SaaS teams build scalable, secure cloud platforms
For more follow us on:
Twitter - https://twitter.com/technogise
Blog - https://medium.com/technogise
Meetup - https://www.meetup.com/technowise
YouTube - https://youtube.com/c/technogiseprivatelimited
Instagram - https://www.instagram.com/weattechnogise/
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