Data Engineer Intern

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

Key Responsibilities:

●     Conduct individual counselling sessions with students to evaluate their career aspirations, interests, skills, and strengths.

●     Offer tailored career guidance, resources, and tactics to assist individuals in making well-informed decisions about their professional journeys.

●     Aid students in formulating and executing effective job search plans, encompassing resume construction, cover letter composition, and interview readiness.

●     Administer and interpret career assessments to provide clients with valuable insights into their strengths, personality traits, and suitable career options.

●     Stay current with industry trends, labour market information, and emerging job opportunities to provide informed advice to clients.

●     Visit government schools to deliver career guidance to students and be open to community visits.

●     Develop and conduct workshops, webinars, or seminars on topics related to careers, such as networking, job search strategies, and professional development.

●     Maintain precise and confidential client records, ensuring compliance with applicable privacy regulations.

●     Collaborate with team members and external partners to deliver comprehensive career support services.

●     Possess a solid understanding of the vocational and professional career landscape in Uttar Pradesh.

●     Demonstrate awareness of ground-level career awareness in India.

Qualifications:

●     Bachelor's degree in [relevant fields, e.g., Education, Sociology, Counselling, Psychology, Social Work and Human Resources]  (Master's degree is also preferred).

●     Proficiency in Odia, Hindi and English is a must.

●     Proven experience in career counselling or related roles, with a track record of helping clients achieve their career goals.

●     Strong knowledge of career development theories, job search strategies, and employment trends.

●     Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.

●     Proficiency in using career assessment tools and resources.

●     Familiarity with relevant software and technology, including Microsoft Office Suite and career management platforms.

●     Certification in career counselling or a related field (e.g., National Certified Counselor, Certified Career Development Facilitator) is a plus.

Other details:

·    Work week: Monday to Saturday

·    Work timings: 10 a.m. to 6:30 p.m.

·    Remuneration: INR 15,000/- to INR 25,000/- per month (including a fixed remuneration and a variable bonus at 9:1 ratio along with 10% TDS deduction) + travel allowances as per HR policy.

·    Contract duration: 10 months (with a potential extension of 2 years subject to performance)

·    Legality of employment: Consultant

·    Available joining dates: 1st May 2024 or 15th May 2024

·    Having a laptop is mandatory for this role

Job Title: Digital Marketing Intern (Lead Generation & Performance Marketing)

Company Overview: Urbanroof is a dynamic and innovative civil industry company committed to Urbanroof was born from this mission is clear: to create awareness and offer preventive-based solutions for the care and maintenance of construction properties. We are seeking a highly motivated and enthusiastic Digital Marketing Intern to join our growing team. This internship provides an excellent opportunity for someone looking to gain hands-on experience in lead generation and performance marketing in the digital space.

Position Summary: As a Digital Marketing Intern, you will play a crucial role in driving lead generation and optimizing performance marketing campaigns. You will work closely with the marketing team to implement strategies aimed at increasing brand awareness, attracting qualified leads, and ultimately contributing to the growth of our business.

Key Responsibilities:

1. Lead Generation:

• Identify and target potential customers through various digital channels.
• Collaborate with the sales team to understand target audience profiles and tailor lead generation efforts accordingly.
• Utilize social media, email marketing, content marketing, and other online platforms to generate high-quality leads.

1. Performance Marketing:

• Assist in the planning, execution, and optimization of digital advertising campaigns (Google Ads, Facebook Ads, LinkedIn Ads, etc.).
• Monitor key performance indicators (KPIs) and analyze campaign data to identify areas for improvement.
• Implement A/B testing to refine ad copy, creative, and targeting strategies.

1. Content Creation:

• Contribute to the creation of engaging and compelling content for digital marketing campaigns.
• Brainstorm ideas for concept on new campaigns
• Collaborate with the content team to ensure alignment between content and performance marketing goals.

1. Analytics and Reporting:

• Compile and analyze data from various sources to generate reports on campaign performance.
• Provide actionable insights to optimize campaigns and improve overall digital marketing effectiveness.

1. Research and Stay Updated:

• Stay informed about industry trends, competitor activities, and emerging digital marketing technologies.
• Research and recommend new approaches to enhance lead generation and performance marketing efforts.

Qualifications:

• Currently enrolled in a relevant undergraduate or graduate program.
• Strong interest in digital marketing, lead generation, and performance marketing.
• Basic understanding of digital marketing concepts and platforms.
• Excellent analytical skills with proficiency in Microsoft Excel or Google Sheets.
• Strong communication skills, both written and verbal.
• Proactive, self-motivated, and eager to learn.

Duration: 6 months(can be extended).

Location: Onsite

• Experts in Business Agility and Digital Innovation
• Practitioners with strong industry experience
• A dedicated team of trainers, mentors and coaches
• Able to service clients Asia wide with 40+ professionals

• You will work in both front-end and back-end
• You will practice agile development good practices such as TDD, ATDD, CI, CD, code refactoring, etc.

• You have a Bachelor's degree in Information Technology, Computer Science or equivalent
• You have a 3-5 years’ experience with .NET stack
• You know your current assignment very well
• You have learned at least one new technology in the last 6 months
• You can pair-program with anyone
• You write unit tests
• You are active in one technical community

Title: Art Producer/Senior Art Producer

Main responsibilities:

• Manage the art production of incredibly compelling, high-quality smartphone games.
• Plan and oversee the 2D, 3D, UI, and Technical Art planning using project planning tools like Google or MS Excel sheet.
• Follow the delivery plan and coordinate with art, art leads, design, product, and engineering for deliveries.
• Initiate and track all production processes through art stand up meetings, scrum, or similar approach.
• Ensure timely delivery of art milestones while safeguarding the quality of artwork in accordance with the pre-defined art production schedule.
• Work with art leads and art directors to evaluate and sign-up new outsourcing art and sound vendors.
• Work with vendors to finalize the vendor delivery plan and co-ordinate with vendors for timely deliveries.
• Work with project stakeholders to get their feedback on assets delivered by the vendors, communicate back to the vendors, and get the updated asset deliveries.
• Contribute to improving the quality of our games, the productivity of our art teams, and the efficiency of our art processes.

 Profile / Requirements

• 5-15 years of overall experience in managing Art Production. Min 3 years of relevant experience.
• Candidate must have worked on and have shipped at least 1 game on Play Store or App Store (preferred).
• Must haveexperience in games developed in the Unity game engine.
• Must have experience of working with frontend Unity developers and technical artists, product managers, and game designers.
• Experience in tools like Jira, Slack, Asana, Trello, Monday, Google docs, and Google sheets.
• Experience with asset management tools like AlienBrain or any similar software.
• Extremely strong project management skills and good at planning in all situations.
• Excellent knowledge of game art production pipelines.
• Excellent interpersonal skills, combining leadership and diplomacy.
• Excellent verbal and written communication skills.

• Lead and manage a team that:
• Reviews and refines software requirements.
• Drafts and executes test plans and test cases.
• Identifies and drafts steps to reproduce defects utilizing our defect tracking system, JIRA.
• Enters and tracks defects to closure.
• Utilizes testing tools to increase the effectiveness of testing.
• Maintains test environments that mimic our production systems.
• Maintains and updates Selenium driven UI automation test cases.
• Maintains and updates ReadyAPI API automation test cases.
• Maintains and updates manual test cases.
• Maintains and updates JMeter performance/load test cases.
• Coach, mentor, and assist the team in performing their duties as needed.
• Provide formal QA approval and reporting for each release.
• Operate within the SAFe Agile methodology.
• Coordinate with other QA teams across the company.

• Experience leading a SQA or Software Development team
• Experience managing projects and processes cross-functionally
• Comfortable working in a continually changing and dynamic environment and driving top issues to resolution
• Proven track record of attracting, hiring, motivating and developing the best quality-minded individuals
• Excellent cross-functional communication and influencing skills
• In-depth knowledge and experience in one or more of the following technologies: Java, Python, Selenium, JMeter, ReadyAPI
• Automation planning, execution, and triage for projects on multiple Platforms.
• Excellent presentation skills, distilling complex analysis and concepts into concise business-focused takeaways
• In-depth knowledge and experience in identity management including OpenID Connect, SAML2, OAuth2, and SCIM.
• In-depth knowledge and experience of application security testing.
• Unix command line scripting skills

About Typito

Typito is an online self-serve video design tool used by marketing teams and digital journalists to publish engaging videos for social media. With more than 200,000 videos created using the platform over the last 2 years, Typito is the smallest team that was featured in https://www.g2.com/best-software-companies/india" target="_blank">G2’s Top SaaS companies from India. 

We strive to build a workplace that helps everyone nurture a growth mindset and here's what our https://www.glassdoor.co.in/Reviews/Typito-Reviews-E4837925.htm" target="_blank">Glassdoor reviews say. You can learn more about https://typito.com/blog/thing-called-culture-typito/" target="_blank">our culture here and http://blog.typito.com/why-we-are-building-typito/" target="_blank">here's why we are building Typito.

If all of this looks exciting, please continue reading.

We are looking for a Senior Frontend Engineer with more than 3 years of experience on any specific front-end stack like Angular/Backbone/React or equivalent and some exposure to graphic systems and WebGL. We are keen on working with people who are passionate about product UX/UI and the role that plays in delighting the end user. It’s also important to have a strong urge to identify, learn, embrace and incorporate any new tech (responsibly) that's needed to solve our problem better.

Responsibilities

• Product Engineering ownership - he/she would be expected to work closely with Product and Marketing teams to build Typito’s product suite. Engineering feature development and Product release / deployments would be part of the ownership.

Requirements

• Strong in : HTML/JS/CSS
• 3+ years experience working with any particular backend stack (Django, Rails, Laravel, NodeJS or equivalent)
• Experience with any particular front-end stack like Angular/Backbone/React or equivalent is a bonus
• Experience with image/video processing tech is a strong bonus.