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Software troubleshooting Jobs in Mumbai

2+ Software troubleshooting Jobs in Mumbai | Software troubleshooting Job openings in Mumbai

Apply to 2+ Software troubleshooting Jobs in Mumbai on Explore the latest Software troubleshooting Job opportunities across top companies like Google, Amazon & Adobe.

Jetking Technologies
Bengaluru (Bangalore), Chennai, Mumbai, Gurugram, Delhi, Noida, Ghaziabad, Faridabad
1 - 4 yrs
₹2L - ₹2.4L / yr
Laptop repair
Hardware troubleshooting
Cisco Certified Network Associate (CCNA)
Software troubleshooting

Job Description – Ground Team (Field Engineers)

Qualification: 10+2+Hardware Course and Networking Course/ Graduate with Hardware and Networking Course, Core Hardware, and Networking Profile field profile.

Communication: Average English and good at Hindi or Local Language

Location: Delhi, Mumbai, Gurgaon, Noida, Chennai, Bangalore

Package: INR 19000 – 21000 CTC Per Month Plus Conveyance as per Policy + Insurance


• 1 + yrs (Trouble shoot card level hardware issues related to Laptops, Desktops, Tablets, Mobiles, Printers and other accessories)

Roles and Responsibilities:

• Field Engineer is a role of on-site technical support, troubleshooting and support to corporate and retail clients.

• This role is critical for ensuring that the organization's end-users have great experience with brand representative.

• The field engineer will visit PUDO Centre twice in a day – to collect hardware part as per the calls for the day and in the evening to deposit back the collected part from the client to drop back to PUDO. Field engineer will be responsible for successfully closing the allocated calls for the day.

  • MUST know laptop repairs for all BRANDS and Close Tickets successfully

Must Have:

• 2-wheeler with a valid license.

• Open for field profile.

Read more

at webengage

6 recruiters
Aashna Desai
Posted by Aashna Desai
1 - 4 yrs
₹4L - ₹7L / yr
Technical support
Tech Support
Software troubleshooting
Marketing Automation
+3 more
About us:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we’ve been recognized by G2 as a">Marketing Automation Leader in Asia 2021.
The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.
We are headquartered in MumbaiIndia, and have offices in DelhiBangalore, São Paulo, and Dubai.  We work with thousands of">brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
Learn more about us at">
About the role:
  • Provide enterprise grade support to our clients over email and phone
  • Address core technical queries related to the product
  • Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
  • Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
  • Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
  • Create and maintain internal documentation repositories
  • Triage incoming requests and enhance workflows to deal with incoming ticket volume
  • Ensure speedy resolution of issues while maintaining high customer satisfaction
You will have the opportunity to:
  • Be a part of an elite Technical Support team
  • Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
  • Core markets include US, Europe and SE Asia.
External Skills And Expertise
  • 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
  • Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
  • Knowledge of Zendesk and JIRA is a plus
  • Excellent written and verbal communication skills
  • Ability to explain complex concepts through clear and accurate writing
  • People skills and having the gift of the gab to handle tricky situations
  • Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
  • Flexibility of working in rotational shifts

Life at WebEngage:
  • We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
  • A highly inclusive work culture that promotes a relaxed, creative and productive environment.
  • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
  • Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits:
  • Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
  • Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Explore more here:
Think you fit the bill? Come along, let’s redefine the future of Marketing Automation!
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