50+ Troubleshooting Jobs in India

Job Details for Service Manager

Job Title              : Service Engineer

Department      : BMS (Building Management System)

Location              : Mumbai/Pune/Banglore

Experience        : 3-5 Years in BMS Service Industry

Desired Qualification: Diploma, Degree in Engineering

Skills Required : _______________

Salary                   : As per Company Norms

Job Overview:

BMS Service Manager is responsible for overseeing the operation, maintenance, and optimization of building management systems, which control and monitor various aspects of building. The role is important for ensuring the smooth functioning of a building's systems and providing service and Operation support.

Responsibilities:

Ø Manage and supervise a team of service engineers and technicians who perform maintenance and service tasks on BMS equipment’s.

Ø Ensure the availability of spare parts and resources necessary to perform repairs and maintenance activity for complete cycle.

Ø Set objectives, monitor team performance, and ensure work is completed on time and to required standards.

Ø Oversee the delivery of preventative and corrective maintenance services for BMS systems.

Ø Ensure compliance with Service Level Agreements (SLAs) and contractual commitments with clients.

Ø Coordinate and schedule routine maintenance checks and emergency repairs for BMS-related systems.

Ø Serve as the primary point of contact for clients regarding BMS service-related inquiries and issues.

Ø Build and maintain strong relationships with clients by providing exceptional customer service and addressing concerns proactively.

Ø Conduct regular client meetings and reviews to ensure satisfaction with the service provided.

Ø Support clients in upgrading their BMS systems with new technologies or integrating Provide high-level technical support for service-related issues, troubleshooting complex problems that may arise within BMS systems.

Ø Ensure that all BMS systems and operations comply with safety regulations, building codes, and industry standards.

Ø Maintain accurate records of maintenance activities, service reports, and equipment performance.

Ø Generate regular reports for clients and management on system status, service outcomes, and energy usage.

Ø Track and report on budgetary performance, costs, and resource allocation, invoicing and AR collection from time to time.

Ø Assist with the development and management of the BMS service department's budget.

Ø Ensure that service operations are cost-effective and within the budget while maintaining high standards.

Ø Identify areas for continuous improvement in BMS services and processes.

Ø Stay up to date with the latest technological advancements in building management systems and incorporate them into service offerings.

Springer Capital is a cross-border asset management firm specializing in real estate investment banking between China and the USA. We are offering a remote internship for aspiring data engineers interested in data pipeline development, data integration, and business intelligence.

The internship offers flexible start and end dates. A short quiz or technical task may be required as part of the selection process.

Responsibilities:

• Design, build, and maintain scalable data pipelines for structured and unstructured data sources
• Develop ETL processes to collect, clean, and transform data from internal and external systems
• Support integration of data into dashboards, analytics tools, and reporting systems
• Collaborate with data analysts and software developers to improve data accessibility and performance
• Document workflows and maintain data infrastructure best practices
• Assist in identifying opportunities to automate repetitive data tasks

Job Title : ERP/OMS Integrations Engineer

Experience : 5+ Years

Location : Remote | Full-time

Role Overview :

We’re looking for a technical, client-facing ERP/OMS Integrations Engineer to lead end-to-end implementation of order management systems for e-commerce clients. You’ll handle requirements gathering, system configuration, data flow mapping, integration, testing, and client training.

Mandatory Skills :

OMS/ERP integration (e.g., NetSuite, Skubana), e-commerce platforms (Shopify, Amazon), REST APIs & JSON, data flow mapping, troubleshooting, project management, and client-facing software implementation experience (5+ years).

Key Responsibilities :

• Lead OMS/ERP implementation projects.
• Integrate systems across e-commerce, warehouse, and accounting platforms.
• Troubleshoot data/integration issues.
• Collaborate with internal and external technical teams.
• Train clients and ensure successful onboarding.

Must-Have Skills :

• 5+ years in software implementation (client-facing preferred).
• Experience with OMS/ERP tools (e.g. NetSuite, Skubana, Brightpearl).
• Hands-on with e-commerce platforms (e.g. Shopify, Amazon Seller Central).
• Strong knowledge of REST APIs, JSON.
• Excellent communication & project management skills.

Nice to Have :

• Scripting (Python/JavaScript/SQL)
• Experience with middleware (Celigo, Boomi, Mulesoft)
• Background in supply chain or logistics.

Job Description:

1. Work with customers via phone, mail, and in-person meetings.
2. Handle client enquiries and concerns, and assess priority issues.
3. Develop an in-depth understanding of the software and its features and recommend steps to optimize it
4. Incorporating user input to suggest new modules and features to serve the client better
5. Help the organisation find alternative usages and applications of the existing software and newer versions with major tweaks and find alternative market segments outside the current market
6. A responsible job requires the person to take the initiative and understand the software explain it to users and also train them
7. Involving backend staff from our team to complete the school/client data upload in strict timelines
8. Excellent phone etiquette.
9. Outstanding communication skills, both verbal and written
10. Strong people skills.
11. Knowledgeable in Microsoft Office
12. Detail-oriented
13. Work well independently
14. Exceptional service skills
15. Responsive, dependable, and must have high emotional intelligence
16. Better verbal and oral communication skills

Benefits

1. Paid sick time
2. Paid time off

Schedule

1. Day shift

Supplemental Pay

1. Overtime pay
2. Performance bonus

Note: Expected Start Date: 1/08/2025 (As soon as possible)

Springer Capital is a cross-border asset management firm specializing in real estate investment banking between China and the USA. We are offering a remote internship for aspiring data engineers interested in data pipeline development, data integration, and business intelligence. The internship offers flexible start and end dates. A short quiz or technical task may be required as part of the selection process. 

Responsibilities: 

▪ Design, build, and maintain scalable data pipelines for structured and unstructured data sources 

▪ Develop ETL processes to collect, clean, and transform data from internal and external systems 

▪ Support integration of data into dashboards, analytics tools, and reporting systems 

▪ Collaborate with data analysts and software developers to improve data accessibility and performance 

▪ Document workflows and maintain data infrastructure best practices 

▪ Assist in identifying opportunities to automate repetitive data tasks 

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

We are looking for a Technical Support Engineer (L2) to join our team at MyOperator. This role involves problem-solving, troubleshooting complex technical issues, API management, and collaboration across teams. As an L2 engineer, you will be responsible for handling advanced technical support requests, KYC processes, API calls, and Jira tickets requiring research and development (R&D). If you have a strong technical background, experience in a product-based company, and excellent troubleshooting skills, we encourage you to apply!

Key Responsibilities:

Technical Support & Problem-Solving:

• Use technical expertise to identify and resolve complex customer issues.
• Take ownership of escalated customer cases and drive them to resolution.
• Troubleshoot API-related issues and ensure seamless integration.
• Collaborate with product and development teams to resolve technical challenges.

Customer Communication & Service:

• Explain technical concepts to non-technical users in a clear and effective manner.
• Understand customer needs and provide solutions with a customer-first approach.
• Document resolutions, troubleshooting steps, and best practices for internal and customer use.

Process & Compliance Management:

• Handle Aadhaar-based KYC tasks while ensuring regulatory compliance.
• Conduct KYC audits to maintain accuracy and security.
• Manage Truecaller activation, renewal, and billing audits to ensure proper service
• delivery.
• Oversee SMS panel activation and renewal while troubleshooting potential issues.
• Handle Add-on OBD panel activation, recharges, and renewals for seamless operations.

API Calls & Research & Development (R&D):

• Monitor, manage, and troubleshoot API calls to maintain system efficiency.
• Work with the development team to enhance API performance and integration.
• Investigate and resolve JIRA tickets requiring R&D, ensuring thorough documentation.

Skills & Qualifications:

• Minimum 4 years of experience in a technical support role in a product-based
• company.
• Strong problem-solving skills to identify the root cause of issues.
• Experience with API handling, troubleshooting, and integration.
• Proficiency in JIRA, Kibana, and other monitoring tools.
• Excellent communication skills to explain technical concepts to non-technical users.
• Ability to handle compliance-based KYC processes and conduct audits.
• Strong collaboration skills to work with cross-functional teams.
• Experience in SaaS-based product support is a plus.

Why Join Us?

• Be part of a fast-growing SaaS company with an innovative work culture.
• Work on challenging technical issues and collaborate with a talented team.
• Gain hands-on experience with API management, compliance, and advanced troubleshooting.
• Opportunity for career growth and skill enhancement in technical support.

If you are a technical problem solver with strong analytical skills, apply now and become a key player in MyOperator’s dynamic L2 Support Team in Noida! 🚀

*📢 Hiring: Customer Support Executive (ERP Software) – Mumbai*

*👨‍💻 Company:* Torero Softwares Ltd

*📍 Location:* Lower Parel East, Mumbai (5 min from station)

*🕘 Timing:* Monday to Saturday | 10 AM – 7 PM

*💼 Experience:* Freshers to 2 years

*🎓 Education:* Commerce graduates OR 12th pass with Customer Support experience

*🔹 Role:*

* Help clients with ERP software (accounting, billing, GST)

* Provide support via phone/Anydesk/TeamViewer

* Train and onboard new users

* Coordinate with tech team for issue resolution

*🔹 Skills Needed:*

* Good communication skills

* Basic understanding of accounting & GST

* Customer-friendly attitude

*🔹 What We Offer:*

* Full software training will be provided

* Friendly work environment

* Career growth opportunities

* Competitive salary

⚡ Immediate Joiners to Candidates On Notice Period Preferred!

*📩 Apply Now*

Important:

Apply only if you are available for a face-to-face interview on 24th July (first half).

Key Responsibilities:

• Manage and support LAN/WAN infrastructure including routers, switches, firewalls, and load balancers.
• Monitor and ensure network performance, uptime, and reliability.
• Troubleshoot network issues and outages effectively.
• Implement and manage network security tools, policies, and procedures.
• Maintain detailed documentation of configurations and network processes.

Skills & Qualifications:

• Strong hands-on experience with Cisco, Juniper, or similar network equipment.
• Familiarity with network monitoring tools (e.g., SolarWinds, Wireshark).
• Good understanding of firewalls, VPNs, and network protocols.
• CCNA or equivalent certification preferred.

Job Title : ServiceNow Analyst - Configuration Management Database (CMDB) & Discovery

Experience : 5+ Years

Location : Gurgaon (Onsite)

Type : Full-Time

Work Schedule : 5 Days Working

Job Summary :

We are looking for an experienced ServiceNow Analyst - to manage and optimize the Configuration Management Database (CMDB), Discovery, and Service Mapping processes.

The ideal candidate will have strong expertise in ServiceNow Discovery, infrastructure mapping, and backend integration.

Mandatory Skills : ServiceNow CMDB, ServiceNow Discovery & Service Mapping, ITSM processes, API integration, Infrastructure understanding (on-prem/cloud), Data governance, ITIL fundamentals, Troubleshooting, and Configuration management.

Key Responsibilities :

• Manage and maintain CMDB integrity and accuracy.
• Administer ServiceNow Discovery and Service Mapping tool.
• Design, deploy, and troubleshoot infrastructure mapping (on-prem/cloud).
• Implement data governance, audit, and reconciliation procedures
• Collaborate with cross-functional IT teams to resolve mapping/discovery issues.
• Generate reports, dashboards, and documentation for configuration management.

Required Skills :

• 5+ Years of experience in ServiceNow.
• 3+ Years in Discovery & Service Mapping.
• Strong understanding of CMDB, APIs, infrastructure components.
• ITIL Foundation certification preferred.
• Excellent communication and problem-solving skills.
• Experience working in agile and collaborative environments.

Location : Mumbai

Big Picture (The Opportunity) :

Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !

What do we want from you ? (Our Expectations) :

• Zero to 2 years experience in Linux Operating System.
• Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
• An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.

What are you required to do ? (Your Responsibilities) :

• Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
• Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
• Proactively monitoring system performance and capacity planning.
• Providing technical support to customers for Applications, Operating systems, and networking.
• Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
• Fault finding, analysis and logging information for reporting of performance exceptions.
• Maintain best practices on managing systems and services across all environments.

Skills & Qualification Required (Add Value) :

• Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
• He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
• You should possess excellent communication skills .
• Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.

Location: India (Remote)

Job Overview:

We are seeking an experienced Informatica Customer 360 Cloud MDM Expert to support in building and managing robust master data solutions. The ideal candidate will bring deep expertise in Informatica's MDM tools, with a strong background in data governance, quality management, and integration capabilities.

Key Responsibilities:

• Lead end-to-end MDM implementations using Informatica Customer 360 Cloud, MDM, and Reference 360.
• Collaborate with business and technical teams to define and implement data models.
• Apply best practices in data governance, enforce quality rules, and deliver dashboard solutions for monitoring and insights.
• Build and optimize API and batch integration workflows with performance tuning.
• Document solutions thoroughly and provide technical troubleshooting support.
• Act as a key liaison with stakeholders to understand requirements and ensure successful delivery.

Required Skills & Experience:

• 5+ years of experience in Data Management.
• 3+ years of hands-on expertise with:
• Informatica Customer 360 Cloud MDM
• Reference 360

Proven experience in:

• Data Modeling
• Data Governance and Quality
• Dashboards and Reporting
• API/Batch Integration Development
• Performance Tuning and Optimization
• Strong communication, documentation, and stakeholder interaction skills.

Nice to Have:

• Experience in the pharmaceutical industry or working with global clients.
• Familiarity with regulatory and compliance frameworks in data management.

The Opportunity: We are seeking a highly experienced and passionate Lead Adobe Workfront & Fusion Developer to join our growing team. In this pivotal role, you will be instrumental in designing, developing, and implementing robust work management solutions and complex integrations using Adobe Workfront and Adobe Workfront Fusion. You will provide technical leadership, mentor junior developers, and play a critical role in optimizing our operational workflows.

Key Responsibilities:

• Solution Design & Architecture: Lead the end-to-end design and architectural planning of complex Workfront and Fusion solutions, ensuring scalability, maintainability, and alignment with business objectives.
• Development & Implementation: Hands-on development and configuration within Adobe Workfront, including custom forms, project templates, workflows, reports, dashboards, and access controls.
• Adobe Workfront Fusion Expertise: Design, build, and optimize intricate Workfront Fusion scenarios for data synchronization, automation, and integrating Workfront with various internal and external systems.
• API & Integration Development: Develop and manage API integrations between Workfront and other enterprise platforms (e.g., CRM, ERP, Marketing Automation, Asset Management) using Workfront Fusion, webhooks, and custom scripting.
• Technical Leadership & Mentorship: Provide technical guidance, mentorship, and code reviews to a team of Workfront/Fusion developers, ensuring best practices and high-quality deliverables.
• Requirements Analysis: Collaborate with business stakeholders to gather and analyze complex requirements, translating them into technical specifications and actionable development plans.
• Troubleshooting & Optimization: Diagnose and resolve technical issues related to Workfront configurations and Fusion integrations. Proactively identify and implement performance improvements.
• Documentation: Create and maintain comprehensive technical documentation, including solution designs, integration specifications, and operational procedures.
• Stay Current: Keep abreast of the latest Adobe Workfront and Workfront Fusion features, updates, and industry best practices.

Required Skills & Experience:

• 8+ years of total experience in software development, IT, or business systems analysis, with a strong focus on enterprise applications.
• Minimum 4+ years of hands-on, direct experience specifically implementing, configuring, and developing solutions within Adobe Workfront and Adobe Workfront Fusion.
• Proven expertise in designing and implementing complex Workfront workflows, custom data forms, and reporting structures.
• Demonstrable experience building and optimizing sophisticated Workfront Fusion scenarios, including knowledge of HTTP modules, JSON parsing, error handling, and various data manipulation techniques.
• Strong understanding of APIs (REST, SOAP) and experience with API integration concepts.
• Proficiency in JavaScript for scripting within Workfront or Fusion, and familiarity with HTML, CSS for Workfront UI customization.
• Experience with relational databases and SQL is a plus.
• Excellent problem-solving skills, analytical thinking, and attention to detail.
• Strong communication (written and verbal) and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Proven ability to lead technical initiatives and mentor team members.

Highly Desired (Bonus Points):

• Adobe Workfront Core Developer Certification.
• Adobe Workfront Fusion Certification.
• Experience with other Adobe Experience Cloud products (e.g., AEM, Marketo Engage).
• Familiarity with Agile development methodologies.

Job description:

Design, develop, and deploy ML models.

Build scalable AI solutions for real-world problems.

Optimize model performance and infrastructure.

Collaborate with the Technical Team and execute any other tasks assigned by the company/its representatives.

Required Candidate profile:

Strong Python & ML frameworks (TensorFlow/PyTorch).

Experience with data pipelines & model deployment.

Problem-solving & teamwork skills.

Passion for AI innovation.

Perks and benefits:

Learning Environment, Guidance & Support

 B.S. or above degree in Computer Science or related technical field  Work ethics: As a company and team we expect you to be an expert in your field, within our team – operating alone and as a project team. Projects, tasks, customer scenarios can change each day, so we expect you to be dynamic and self-managed.  As a team, we “lean-in” to support our teammates where and when possible.  The ability to work alone and as a team.  At least 3 years’ experience in an international Enterprise-level customer facing role, ideally in Enterprise Support or as a Technical Consultant.  Proven troubleshooting and problem-solving skills. o Note: we’d appreciate some brief examples to review during interview stages, including examples relating to Python.  Excellent level English, experience of working with Enterprise customers. Be comfortable with delivering presentations to larger audiences  Enterprise infrastructure solution architecture experience o Good knowledge of OAuth 2.0, OpenID Connect and SAML security standards with global identity providers including AADS, ADFS, GoogleID, OKTA , PING o Azure platform experience with related certifications o At least basic knowledge of Python. o Remote software distribution technologies like SCCM/ARD etc. desirable o Windows Application packaging and deployment experience desirable o Windows Virtualisation technologies experience including Citrix, Windows Remote Desktop, App-V, Hyper-V VMware Horizon, Windows Virtual Desktop desirable

Profile: Product Support Engineer

🔴 Experience: 1 year as Product Support Engineer.

🔴 Location: Mumbai (Andheri).

🔴 5 days of working from office.

Skills Required:

🔷 Experience in providing support for ETL or data warehousing is preferred.

🔷 Good Understanding on Unix and Databases concepts.

🔷 Experience working with SQL and No-SQL databases and writing simple

queries to get data for debugging issues.

🔷 Being able to creatively come up with solutions for various problems and

implement them.

🔷 Experience working with REST APIs and debugging requests and

responses using tools like Postman.

🔷 Quick troubleshooting and diagnosing skills.

🔷 Knowledge of customer success processes.

🔷 Experience in document creation.

🔷 High availability for fast response to customers.

🔷 Language knowledge required in one of NodeJs, Python, Java.

🔷 Background in AWS, Docker, Kubernetes, Networking - an advantage.

🔷 Experience in SAAS B2B software companies - an advantage.

🔷 Ability to join the dots around multiple events occurring concurrently and

spot patterns.

Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements:

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

A Desktop Support Engineer is responsible for providing technical assistance to end users, troubleshooting hardware and software issues, and ensuring smooth IT operations. The role involves installing, configuring, and maintaining computer systems, peripherals, and network connections while providing excellent customer service.

Key Responsibilities:

• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Provide first-level support for software, hardware, and network-related issues.
• Assist users with operating system, application, and connectivity problems.
• Perform system updates, patch installations, and regular maintenance.
• Maintain and manage IT assets, ensuring proper documentation.
• Troubleshoot and resolve printer, scanner, and other peripheral issues.
• Support remote users through phone, email, or remote desktop tools.
• Collaborate with IT teams to escalate and resolve complex technical issues.
• Ensure security protocols and best practices are followed for system safety.
• Document solutions, processes, and user issues for future reference.

Required Skills:

• Strong knowledge of Windows, macOS, and basic Linux troubleshooting.
• Experience with Microsoft Office, email configurations, and software installations.
• Basic networking knowledge (IP addressing, DNS, DHCP, VPN, Wi-Fi).
• Hands-on experience in troubleshooting hardware components.
• Familiarity with Active Directory, user account management, and system policies.
• Good problem-solving and communication skills.
• Ability to work independently and handle multiple tasks efficiently.

Experience & Qualifications:

• Bachelor's degree in IT, Computer Science, or related field (preferred).
• 1-2 years of experience in desktop support or IT helpdesk roles.
• Certifications like CompTIA A+, ITIL, or Microsoft Certified are a plus.

About Us:

WisdmLabs is a leading web development company offering quality products and services, with a focus on building SaaS products, WordPress and open source technologies. We're a young, vibrant team driven by our values and mission to build simple solutions that delight customers. We offer a dynamic environment that encourages innovation, rapid learning, and adaptability.

Job Summary:

The software engineer will be responsible for both back-end and front-end development, including creating and maintaining WordPress plugins.

Responsibilities and Duties:

• Design and implement new features and functionalities for WordPress-based solutions.
• Create and maintain technical documentation for all development work.
• Develop scalable and maintainable web-based applications using PHP/MySQL.
• Manage project tasks, timelines, and communication effectively.
• Deliver solutions following engineering best practices and coding standards.
• Create and execute test cases to ensure quality and reliability of developed work.
• Provide technical support and assistance to resolve client issues.

Required Skills and Qualifications:

• Bachelor’s degree in computer science or a related field with 1 to 4 years of experience as a WordPress developer.
• Expertise in creating WordPress plugins (hooks and filters) and themes from scratch.
• Proficiency in debugging, wp_query, meta_query, wp-cli, and Git.
• Experience with page builders like Elementor and Gutenberg, along with localization (i18n).
• Familiarity with eCommerce plugins (e.g., WooCommerce) and eLearning plugins (e.g., LearnDash).
• Strong coding logic, analytical skills, and ability to design test scenarios.
• Excellent written and verbal communication skills, especially for interacting with US/UK clients.
• Enthusiasm for learning and adapting to new technologies.
• Team player with experience in direct client interaction (preferred).

Compensation: based on your performance in the interview and your current salary.

Why Join Us?

• Opportunity to work on exciting projects with a talented team.
• Continuous learning and professional development opportunities.
• Friendly and inclusive work environment.
• Chance to make a real impact and grow your career.
• 5 days working (Saturday & Sunday week-off)
• Remote working

Preferred Qualifications: Graduation

Location: Remote

Type: Full-Time

Role & responsibilities :

Tech sales executives who have taken calls on Printer, Outlook, Antivirus, PPC

Preferred candidate profile :

Technical Sales Inbound PPC Calls (Printer, Antivirus, Tech Support)

Required Candidate Profile Salary Up to:- 50k+ incentives

Location: Noida

Perks and benefits : Incentives + Meal

Job Overview:

A Desktop Support Engineer is responsible for providing technical assistance to users, troubleshooting hardware and software issues, and ensuring the smooth operation of computer systems. They install, maintain, and support IT infrastructure, including desktops, laptops, printers, and network devices.

Key Responsibilities:

• Technical Support: Provide first-level support for hardware, software, and network issues.
• Installation & Configuration: Install, configure, and maintain desktops, laptops, operating systems, and applications.
• Troubleshooting: Diagnose and resolve system errors, application failures, and connectivity issues.
• Network Support: Assist with basic networking issues such as internet connectivity, VPN setup, and LAN/Wi-Fi troubleshooting.
• Security & Updates: Ensure system security by updating antivirus software, installing patches, and following IT security protocols.
• User Assistance: Provide guidance and training to end users on IT best practices.
• Peripheral Support: Manage printers, scanners, and other office peripherals.
• Documentation: Maintain records of IT assets, support requests, and resolutions.

Required Skills & Qualifications:

• Education: Diploma/Bachelor’s degree in IT, Computer Science, or a related field.
• Technical Knowledge: Experience with Windows, macOS, Linux, Microsoft Office, and remote desktop tools.
• Networking Basics: Understanding of LAN, WAN, IP addressing, and DNS.
• Problem-Solving: Strong troubleshooting and analytical skills.
• Communication Skills: Ability to interact with non-technical users and explain solutions clearly.
• Certifications (Preferred): A+, N+, MCSA, CCNA, or other relevant IT certifications.

Work Environment:

• On-site or remote support depending on company policies.
• May require flexible hours or on-call support for urgent issues.

Proficiency in Tailwind CSS for development.

Experience in troubleshooting and debugging frontend applications.

Solid understanding and hands-on experience with either Angular or React.

Strong communication skills with the ability to collaborate effectively within a team.

A keen eye for detail and a passion for creating seamless user experiences.

Proficiency in Tailwind CSS for development.

Experience in troubleshooting and debugging frontend applications.

Solid understanding and hands-on experience with either Angular or React.

Strong communication skills with the ability to collaborate effectively within a team.

A keen eye for detail and a passion for creating seamless user experiences.

Company Overview:

Davis Index is a leading market intelligence platform and publication that specializes in providing accurate and up-to-date price benchmarks for ferrous and non-ferrous scrap, as well as primary metals. Our dedicated team of reporters, analysts, and data specialists publishes and processes over 1,400 proprietary price indexes, metals futures prices, and other reference data. In addition, we offer market intelligence, news, and analysis through an industry-leading technology platform. With a global presence across the Americas, Asia, Europe, and Africa, our team of over 50 professionals works tirelessly to deliver essential market insights to our valued clients.

Job Overview:

We are seeking a skilled Cloud Engineer to join our team. The ideal candidate will have a strong foundation in cloud technologies and a knack for automating infrastructure processes. You will be responsible for deploying and managing cloud-based solutions while ensuring optimal performance and reliability.

Key Responsibilities:

• Design, deploy, and manage cloud infrastructure solutions.
• Automate infrastructure setup and management using Terraform or Ansible.
• Manage and maintain Kubernetes clusters for containerized applications.
• Work with Linux systems for server management and troubleshooting.
• Configure load balancers to route traffic efficiently.
• Set up and manage database instances along with failover replicas.

Required Skills and Qualifications:

• Minimum of Cloud Practitioner Certification.
• Proficiency with Linux systems.
• Hands-on experience with Kubernetes.
• Expertise in writing automation scripts using Terraform or Ansible.
• Strong understanding of cloud computing concepts.

Application Process: Candidates are encouraged to apply with their resumes and examples of relevant automation scripts they have written in Terraform or Ansible.

• A job description for an SAP subject matter expert (SME) may include the following skills and responsibilities:
• Analytical and problem-solving skills: SMEs need to be able to analyze complex problems, identify patterns, and propose solutions. 
• 
  
• Communication skills: SMEs need to be able to share their expertise with others, including in meetings, training sessions, and seminars. They may also need to interact with customers. 
• 
  
• Commitment to relevancy: SMEs need to keep up with changes in industry practices and protocols. 
• 
  
• Continuous learning and adaptability: SMEs need to be eager to learn and stay current with the latest updates. 
• 
  
• SAP functional skills: SMEs need to have a deep understanding of SAP modules. 
• 
  
• Process standardization: SMEs may be responsible for standardizing processes and ensuring proper alignment within their area of the business. 
• 
  
• Identifying and fixing operational issues: SMEs may identify and fix operational issues that staff face on a daily basis

SharePoint Developer

Job Description

We are seeking a highly skilled SharePoint Developer with 4-15 years of experience to join our dynamic team. The ideal candidate will have a deep understanding of SharePoint technologies and a proven track record of designing, developing, and deploying robust SharePoint solutions.

Responsibilities:

• Design, develop, and customize SharePoint solutions, including workflows, custom forms, and web parts.
• The candidate must know tamil language.
• Migrate SharePoint environments and upgrade existing solutions to the latest versions.
• Troubleshoot and resolve complex technical issues related to SharePoint.
• Collaborate with business analysts, project managers, and other stakeholders to understand requirements and deliver effective solutions.
• Stay updated with the latest SharePoint trends and technologies.
• Adhere to best practices and coding standards.

Required Skills and Experience:

• Strong proficiency in SharePoint development, including SharePoint Framework (SPFx), PowerShell scripting, and SharePoint Add-ins.
• In-depth knowledge of SharePoint architecture, configuration, and administration.
• Experience with SharePoint Online and on-premises environments.
• Strong understanding of web development technologies, including HTML, CSS, and JavaScript.
• Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) is a plus.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

If you are a passionate SharePoint Developer with a proven track record of delivering innovative solutions, we encourage you to apply.

Mandatory Skills:

SCCM L3 Administrator Administer and manage end to end SCCM infrastructure in multi domain environment Strong administration skills on core functionalities of SCCM and Microsoft OS functionalities Providing best practices, reviewing new SCCM features and implementation. Troubleshooting capabilities

Job Description: SCCM L3 Administrator

Client : IBM

Payroll Company: Posspole

Administer and manage end to end SCCM infrastructure in multi domain environment

Strong administration skills on core functionalities of SCCM and Microsoft OS functionalities

Providing best practices, reviewing new SCCM features and implementation.

Troubleshooting capabilities

Roles & Responsibilities:

Hands on SCCM L3 Administrator

Management of site communications. (Bandwidth, Senders, Secondary Sites, etc.) Monitoring and troubleshooting site replication issues

Role-Based Administration: Managing custom roles and security scopes Planning and securing SCCM using security certificates.

General monitoring of site health via SSRS, log files, and the SCCM console.

Planning, configuring, and implementing a backup plan

·      Support and fix issues in the IT infrastructure, end-user devices and applications.

·      Manage tickets and provide helpdesk support.

·      Perform desktop troubleshooting for end users.

·      Aid with remote computer deployments.

·      Install and maintain network infrastructure.

·      Provide support for Azure/AWS/Google Cloud resources.

·      Handle support escalations.

Develop and document SOPs to streamline support processes

Key Responsibilities:

-Provide technical support and troubleshooting assistance to end-users for hardware, software, and networking issues.

-Must have the knowledge of SharePoint.

-Manage and maintain Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.

-Administer and monitor Microsoft Azure services, ensuring smooth operation and security compliance.

-Perform machine repairs and maintenance tasks, including diagnosing hardware issues and replacing faulty components.

-Collaborate with third-party IT vendors for procurement, installation, and maintenance of IT infrastructure and services.

Requirements:

*Bachelor's degree in Computer Science, Information Technology, or related field.

*Minimum 2 years of experience in IT support roles, with proficiency in Microsoft 365 and Microsoft Azure.

*Strong knowledge and experience in machine repairing and troubleshooting hardware issues.

*Excellent communication and interpersonal skills, with the ability to effectively interact with end-users and third-party vendors.

*Ability to work independently and prioritize tasks in a fast-paced environment.

Certification in Microsoft 365 or Microsoft Azure is preferred but not mandatory.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Sr IT Administrator

Experience - 4 - 5 yrs

Location- Hyderabad - Hybrid

Mandatory skills : AWS , VMware,trouble shooting, SQL , Problem solving

Responsibilities:

Diagnose and troubleshoot technical issues - Windows 

Upgrade the network infrastructure - Windows

Install servers (VMWare and Dell Servers),devices and firewalls(Sonicwall)

Monitor the performance of servers, software and hardware

Ensure the smooth deployment of new applications and SQL DB changes(Manual,Script and CICD) on Windows Environment

Update technical documentation.

Requirements and skills:

Solid understanding of LAN/WAN and Hybrid networks

Good problem-solving and communication skills

Good experience on AD,DNS,MS SQL Server,IIS, VMware and AWS

Hand on experience on Migation of servers(File, AD and Application servers)

Good experience on AWS and VMWare ESXi networks (Miagtion, upgade, and troubleshooting)

Knowledge of security techniques.

Should have worked in complex projects

All the experience is expected in Windows Domain only. Not Linux or Unix.  

Working knowledge in AWS is also mandatory. 

We need people with good exposure and good attitude and willingness to work in a team.

Hi

Profile : Network Support Engineer

Experience - 3+ years

Timing - Thurs-Mon: 10:30PM to 7:30 AM

https://www.thinksys.com/

 Location: NOIDA, Sec-62 ( Work from Office)

Expertise & Hands on experience with the following:

• Creating new infrastructure from scratch
• Excellent working experience of LAN, WAN management and network devices
• Linux Server installation and drivers installations configuration
• Network troubleshooting in both windows, linux environments.
• Troubleshooting of WiFi Networks
• Solid understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, and VPNs.
• Perform network diagnostics using tools such as Wireshark, tcpdump, and SNMP.
• Investigate security incidents and implement measures to mitigate risks. ○ Participate in on-call rotation to provide support for network emergencies.
• Working experience to manage the complex network infrastructure.
• Experience to do automation to manage network devices using scripting.
• Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve network issues.
• Cisco CCNA or equivalent certification is a plus.

Scripting for automation ○ Python ○ Bash

Non-Functional Requirements: 

• Performs regular audits of server security and websites exposed outside to the world.
• Documenting any processes which employees need to follow in order to successfully work within our computing system.
• Experience supporting technical teams (e.g., developers and/or IT teams)
• Strong attention to details of problems and ability to navigate complex issues in high pressure situations
• The ability to effectively collaborate with various internal teams
• Excellent critical thinking and problem solving skills.
• Ensures all the problems are resolving in a timely manner and following SLAs.
• Ability to prioritize a wide range of workloads with critical deadlines.
• Experience in a 24x7 environment.
• Good communication skills

Looking for IBM BPM Admin. PFB details.

Position: IBM BPM Admin

Experience: 5-8 Yrs

Location: Noida ( Work from office)

Working days: 6 days

Shift: General 9 Am to 6 PM.

·        Monitor system performance and address issues proactively to minimize downtime.

·        Implement routine maintenance tasks and updates to keep the IBM BPM system up-to-date.

·        Administer user access and security settings for IBM BPM applications.

·        Collaborate with other IT teams to ensure secure and compliant access controls.

·        Install, configure, and maintain IBM BPM software and associated components.

·        Diagnose and resolve technical issues related to IBM BPM, providing timely support to end-users.

·        Collaborate with development teams to troubleshoot and optimize IBM BPM solutions.

·        Develop and implement backup and recovery procedures to safeguard critical IBM BPM data.

·        Conduct regular testing of backup and recovery processes.

·        Optimize system performance through continuous monitoring and tuning activities.

·        Collaborate with development teams to identify and address performance bottlenecks.

·        Extensive knowledge of Windows Server Technologies, Linux, and VMware

·        Good Experience is managing WebSphere cells, clusters, and node.

Essential Duties & Responsibilities included but are not limited to:

• Handle Level 1 and Level 2 Telephony, some Network support, and

escalations from Level

• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.

• Understanding of Network Support for Switching, Wireless and routers

• Log tickets and assist end users with technical queries, or escalate to the appropriate team

• Deployment, implementation, and ongoing support of telephony

solutions/systems with assistance of onsite tech team

• Ability to trouble-shoot and partner with other teams remotely for

resolution

• Follow up on outstanding requests and ensure timely resolution

• Involvement in scoping replacement or implementation options for client proposals

Required Qualifications

• 3-5+ years working in a Help Desk or IT support environment

• 2-3+ years of phone system/PBX experience

• 2-3+ years of SIP experience

• 2-3+ years of Network troubleshooting experience for LAN/WAN

• Some desirable telephony qualifications or experience in any of the

following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk

(Training will be provided on major solutions that we use)

• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet

• Excellent verbal and written skills to both customers and internal staff

• Proactively identify and resolve problems, using documented or

researched answers and providing resources to other IT staff and users

• Organizational and prioritization skills

• Demonstrated ability to quickly learn new job-related tasks

• Ability to work effectively in a team atmosphere as well as alone

depending on shift placement.

What do you need for this Role?

• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.

• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.

•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.

Marketing Operations is a critical team under the Marketing Communication BPO Operations umbrella that prioritizes the lead lifecycle, manages day-to-day marketing initiatives, and the organization’s MarTech stack.

A Marketing and Communication Support company providing customer care & support, technical support services, and back-end support to accounts engaged in interactive online sports gaming activities. In this role, you can expect to:

● Work in a Business Process Outsourcing (BPO) Module providing marketing solutions to different local and international clients and Business Development Units.

● Data Analysis: Analyze player data to identify trends, improve the casino player’s experience, and make data-driven decisions for the casino's operations.

● Marketing and Promotions: Collaborate with the marketing team to plan and execute promotional campaigns to attract and retain players.

● Security: Maintain a secure online environment, including protecting player data and preventing cyberattacks.

● Reporting: Generate regular reports on key performance indicators, financial metrics, and operational data to assess the casino's performance.

● maintaining gaming website content

● assist with the daily forum and other social media activities

● analyze marketing data, metrics, and KPIs to measure campaign performance and provide insights for decision-making.

● Conducting market research to understand customer needs, trends, and competitive landscape to inform marketing strategies.

● Proposing, developing, and executing promotional ideas or strategies to optimize revenue streams in each channel

● Support ad-hoc Marketing Operations projects

The specific responsibilities and requirements for a Marketing Data Analyst in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Salary Php90, 000 - Php120, 000

Work Experience Requirements

● 3+ year experience working in operations, analytics, or a similar role preferred

● “Can-do” attitude and approach

● Willing to learn new skills and use feedback for continual improvement

● Self-starter and team player

● Strong written and verbal communication skills

● Exposure to marketing and/or and games entertainment a plus

● SQL and database experience helpful but not required Excellent troubleshooting, problem-solving, and optimization mindset

● Must be willing to report onsite in Cambodia

CommVault Consulting Services helps customers overcome the inherent challenges of independently designing, planning, and building-out new modern data & information management environments.

We have an outstanding career opportunity for a successful Implementation Specialist to be part of our Professional Services team. This team member will be part of our professional services organization and will report directly to the Area Services Manager. This new member will be responsible for delivering solution deployments to our customers throughout the US and Canada. The perfect candidate will bring a positive attitude, efficient time management, innovative ideas, hard work ethic, and deliver quality customer service to our clients.

Job Description

How You Will Make an Impact

• Interface directly with clients to review and discuss deployments, expanding the scale of these projects
• Complete the scope of work as defined by client and sales team
• Validate all CommVault-completed tasks to ensure proper final configuration of the Commvault solution with customer
• Ensure customer satisfaction during implementation
• Assist team members, as needed

What You Need to Be Ready

• 7+ years of data protection experience
• 2+ years of consulting experience
• Experience with disk/tape storage hardware (HDS, Dell/EMC, NetApp, Oracle, Quantum, etc.)
• Cloud storage experience (Azure, AWS, Oracle)
• Proficiency with backup and recovery of Microsoft SQL, Exchange, and SharePoint
• Technical skills in Oracle, SAP, or other database platforms
• Previous Experience with backup software
• CommVault certified
• Bachelor’s degree

Designation – Technical Specialist L-1

Employment Type – Permanent

Education – Technical Graduate |Graduate / 12th+ Diploma.

Experience – 3 to 5 Years

Location – Bandra, Mumbai

Working – Monday to Friday

Joining – Immediately

Essential Duties and Responsibilities: (Additional duties may be assigned as required)

• Troubleshoot issues in support of production outages within SLA/escalation guidelines.
• Consult with customers to understand the issues.
• Proactively monitor environments and respond to alerts of systems and issues.
• Having the ability to accurately document all actions taken is key to providing the best support possible.
• Capable of performing in a fast-paced technical environment. Continually identify efficiencies for systems, processes, and procedures.

Required Skills:

• Experience with Proxy
• Understanding of and Networking concepts.
• Basic Knowledge of Network terminologies (IPS/ IDS, eb Proxy, microsegmentation, DDos)
• -Basic Knowledge of Security terminologies

📢WE ARE #HIRING!📢

👉ROLE : Engineer / Senior Software Engineer, .NET Core with Angular9+ to 14.

👉Position: #hybrid

👉 Location: #pune

👉Job Responsibilities:

● Develop full-stack features and rapid prototypes

● Develop enhancements to existing software products

● Develop API integrations to external solutions

● Work in a team and communicate successes and challenges quickly and objectively

● Create relevant documentation for deliverables in Jira and SharePoint

👉Experience Required:

➡️ Excellent analytical and troubleshooting skills

➡️ 3+ years of software engineering experience

➡️ 3+ years of back-end experience with C#, .NET Core (C API preferred), ASP.NET Core, SQL, RESTful, web services and microsevices

➡️ 1+ years of front-end experience with Angular9+ to14 , RxJS, TypeScript,HTML5, CSS3 ,SCSS

➡️ 3+ years of experience with Web Workers and WebSockets

➡️ 3+ years of experience with SQL and any NoSQL database with eventual consistency

👉Apply Link : https://lnkd.in/diNDDP8h

#hiring #onsite #Angular #dotnetcore #softwareengineer #sql #nosql #frontend #backend

ASP.NET | Open-source web framework for .NET

Hi, Connections!

📢WE ARE #HIRING!📢

👉ROLE : Engineer / Senior Software Engineer, .NET Core with Angular9+ to 14.

👉Position: #hybrid

👉 Location: #pune

👉Job Responsibilities:

● Develop full-stack features and rapid prototypes

● Develop enhancements to existing software products

● Develop API integrations to external solutions

● Work in a team and communicate successes and challenges quickly and objectively

● Create relevant documentation for deliverables in Jira and SharePoint

👉Experience Required:

➡️ Excellent analytical and troubleshooting skills

➡️ 3+ years of software engineering experience

➡️ 3+ years of back-end experience with C#, .NET Core (C API preferred), ASP.NET Core, SQL, RESTful, web services and microsevices

➡️ 1+ years of front-end experience with Angular9+ to14 , RxJS, TypeScript,HTML5, CSS3 ,SCSS

➡️ 3+ years of experience with Web Workers and WebSockets

➡️ 3+ years of experience with SQL and any NoSQL database with eventual consistency

👉Apply Link : https://lnkd.in/diNDDP8h

Profile : Senior System Analyst

Experience :6.0 Year+

Job Location: Noida, Sec-62, ( Work From Office only )

Shift Time : Rotational shift 

Working Days : 6 Days 

https://www.thinksys.com/

JD Details:

Must-Haves (Technical)

● Experienced in

○ Network monitoring( Must )

○ DB and Cache monitoring

○ Kubernetes monitoring

○ Security events monitoring

○ Web server monitoring

○ Critical server level monitoring(Golden metrics) for distributed systems.

● Hands on experience in following monitoring tools :

○ ELK

○ Grafana ( Must )

○ Nagios (Must)

○ Cacti

○ RKE/Rancher

○ Splunk

○ Cloudtrail

● Hands on experience with the following APM tools :

○ NewRelic

○ AppDynamics ( Must )

○ Datadog ( Must )

● Experienced in the concept of Continuous Monitoring(CM).

● SME in combining multiple data sources to get a clear picture of production systems

● SME for creating alerts related to platform security in above tools.

● Strong knowledge of Linux and Windows environments.

● Strong knowledge of cloud environments.

Good To Have (Technical)

● Scripting for automation

○ Python

○ Bash

● Containerization

○ Docker (Basic knowledge)

● Container Orchestration

○ Kubernetes (Basic knowledge)

● Infrastructure as Code

○ Terraform (Basic knowledge)

Hi Folks!!

Currently we are hiring for Network Engineer for Top MNC

Roles and Responsibilities:

·      Providing support to the Enterprise level clients in configuration of the Wireless LAN Controllers, Access Points and CPPM server

·      Troubleshooting all kind of network and user connectivity issues post deployment

·      Fault localization and restoration of service over remote session

·      Handling POC cases and escalation tickets as well

·      Making configuration changes as per customer’s requirement and wireless environment

·      Co-ordinate with multi-vendors engineers to have successful user authentication like Layer-2 Security features 802.1x authentication, Port security and VLAN Mobility

·      Co-ordinate with L3 Engineers to resolve critical issues        

·      Effectively handle network outage issues and resolve them in a timely manner

·      Configuring Authentication and encryption in wireless networks with Clear pass

·      Working with AAA configuration, including AD, LDAP, RADIUS for Windows and MAC OS X platform

·      Reviewing the WLAN configuration of customers and identifying any configuration mistakes that could cause potential issues

·      Recreating/simulating the customer’s issues in the local lab to verify the issue and provide an effective resolution

·      Providing network support for client’s wired and wireless networks via remote management and telephone

·      Conduct technical discussion with level 1 engineers on weekly basis

Required Skills:

·      CCNA certified with Wireless Knowledge

·      Basic Knowledge on any of Aruba Clear Pass, FortiNAC, Cisco ISE NAC solution

·      Basic implementation skills on Aruba Clear Pass for Wired, Wireless and Guest NAC solution.

·      Must have experience in configuring switches, routers.

·      Must provide technical support for the team & projects during escalation.

·      Good understanding of dot1x, mac authentication and solution for BYOD

·      Capable to prepare HLD (high level design) and LLD (low level design) for new requirements.

We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Implementation Engineer

Implementation Engineer Duties and Responsibilities

• Understanding requirements from internal consumers about program functionality.
• Perform UAT tests on application with help of test cases and prepare documents for same and coordinate with team to resolve all issues within required timeframe and inform management of any delays.
• Collaborate with development team to design new programs for all client implementation activities and manage all communication with department to resolve all issues and assist implementation analyst to manage all production data.
• Perform research on all client issues and document all findings and implement all technical activities with help of JIRA.
• Assist internal teams to monitor all software implementation lifecycle and assist to track appropriate customization to all software for clients.
• Train technical staff on all OS and software issues and identify all issues in processes and provide solutions for same. Train other team members on processes, procedures, API functionality, and development specifications.
• Supervise/support crossed-functional teams to design, test and deploy to achieve on-time project completion.
• Implement, configure, and debug MySQL, JAVA, Redis, PHP, Node, ActiveMQ setups.
• Monitor and troubleshoot infrastructure utilizing SYSLOG, SNMP and other monitoring software.
• Install, configure, monitor and upgrade applications during installation/upgrade activities.
• Assisting team to identify network issue and help them with respective resolutions.
• Utilize JIRA for issue reporting, status, activity planning, tracking and updating project defects and tasks.
• Managing JIRA and tracking tickets to closure and follow-ups with team members.
• Troubleshoot software issues
• Provide on-call support as necessary

Implementation Engineer Requirements and Qualifications

• Bachelor’s degree in computer science, software engineering, or a related field
• Experience working with
• Linux & Windows Operating system
• Working on shell and bat scripts
• SIP/ISUP based solutions
• deploying / debugging Java, C++ based solutions.
• MySQL to install, backup, update and retrieve data
• Front-end or back-end software development for LINUX
• database management and security a plus
• Very good debugging and analytical skills
• Good Communication skills

About your Role

At Fintech Primitives we are reimagining WealthTech from the ground up. We are a B2B fintech infra company with deep customer obsession. We currently power some of the fastest growing fintechs and enterprises. We are on a high growth track and need people like you to join us on this mission towards hyper-scale.

We are looking for Integration and Support superheroes to help our customers succeed. This is your chance to work directly with multiple fintechs / enterprises and help them realize their dreams of changing how investing works.

Your Career   

You will join the highly skilled team who are responsible for delivering Cybrilla’s Fintech Primitives services. You represent the company for the world outside, it’s that simple! When the customer closes technical sessions or queries they should feel confident about knowing our products and services. In short, they should be equipped with the tools to be successful. In short, they should be equipped with the tools to be successful. 

Responsibilities : 

 Your customers are developers here who are integrating Fintech primitives APIs, you make an impact by providing implementation, integration and operational guidance. You independently dive into the problem with the eye to both immediate resolution and follow-up through changes and automations.

This enables our customers to develop an awesome product!  

Diagnose and troubleshoot concerns 

1. Often customers may not know where the issue lies - so ask simple, accurate and complete data inputs to understand the problem and get started with root cause analysis and resolution.
2. Time is of the essence - by providing timely response and resolution within the SLA, you induce confidence and path to great relationship building with your customers.
3. Collaborate and coordinate with cross-functional teams (delivery, product, operations, engineering, related 3rd parties, customer) and look for ways to improve the velocity of issue resolution.
4. Handle interruptions \ technical upgrades via upfront communication, keeping customers up to date at all times until resolution.

Help customers implement product 

1. Be updated! - by continuously improving your technical and operational understanding of the product, you provide the latest and greatest product implementation assistance to the customers. 
2. Enable smooth integration of the product into customer’s business by resolving technical or operational queries at any stage of implementation.
3. Enable faster onboarding and go live by guiding them at every step of the implementation. 

Represent customer issues

1. Understand areas of product and service improvement during collaboration with internal teams and external customers.
2. Correlate technical and operational issues across product verticals as well as customer accounts.
3. Act as a customer advocate and drive enhancements and feature requests with internal teams on products and services. 
4. Utilize feedback to improve customer experience and debugging strategies.

Required Skills and Experience - 

 Must have skills -  

• 7 to 10 years of experience as a Customer Success Engineer.
• Problem-solving and troubleshooting skills.
• Strong will to provide customer services according to agreed SLA’s.
• Degree in Programming or scripting language and databases.

Good to have skills - 

• Exposure to mutual funds as an investor is preferable.

What’s in it for you?

• Opportunity to work on a unique developer first platform for the Indian wealth management industry.
• Opportunity to work with a highly respected & appreciated fintech company.
• Opportunity to solve deep domain and technology problems, at scale.
• Increasing your geek quotient, by attending meetups and conferences. Yes, we dig that stuff.
• Grow exponentially, by working in small and transparent teams.
• Who says you can’t make friends at work, we do!

Responsibilities:

·       Develop and maintain mobile applications using Flutter framework

·       Work with UI/UX designers to implement engaging and intuitive user interfaces

·       Collaborate with back-end developers to integrate with RESTful APIs and other services

·       Participate in code reviews and provide constructive feedback to improve code quality

·       Stay up-to-date with emerging trends and technologies in mobile app development

·       Participate in Agile development process, including sprint planning, daily stand-ups, and retrospectives

·       Debug and troubleshoot issues reported by end-users

·       Contribute to the development of project plans, timelines, and budgets

·       Communicate effectively with team members and project stakeholders

Requirements:

·       Bachelor's degree in Computer Science or related field

·       Strong experience with Flutter framework and Dart programming language

·       Experience with mobile app development for both iOS and Android platforms

·       Strong understanding of software design patterns and architectural principles

·       Strong debugging and troubleshooting skills

·       Experience with Agile development methodologies

Junior Software Engineer

We are looking for a Junior PHP Developer

Experience Level: 6 Months -1 year

Responsibilities

· Work with developers to design algorithms and flowcharts

· Produce clean, efficient code based on specifications

· Integrate software components and third-party programs

· Verify and deploy programs and systems

· Troubleshoot, debug and upgrade existing software

· Gather and evaluate user feedback

· Recommend and execute improvements

· Create technical documentation for reference and reporting

· Being a good team player

Requirements

· Analyzing website and application requirements.

· Writing back-end code and building efficient PHP modules.

· Develop back-end portals with an optimized database.

· Troubleshooting application and code issues.

· Integrating data storage solutions.

· Responding to integration requests from front-end developers.

· Finalizing back-end features and testing web applications.

· Updating and altering application features to enhance performance.

Company Overview

Bluesapling is a fast-growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about understanding customer needs and helping them adopt the Software solution to their advantage and a willingness to work on brand building at a young company.

Qualifications

- At Least graduation, preferably in commerce from prominent institute

- 0-1 years of experience in customer support

Skills

- High level of empathy and aptitude to help and resolve problems for others.

- Learning ability to understand the software from the end user’s perspective.

- Oral and written communication skills to help and train clients on using the software. Good hold on English and Hindi is a must.

- Knowledge of Malayalam & Telugu regional language is a must.

- Other desirable skills:

  - Preferably a female candidate 

  - Expressive and good communication skills

  - Good listener and empathetic disposition

  - Proactive in anticipating customer pain points and providing feedback to the product teams on feature usage and issues.

Roles & Responsibilities

Your objective will be to ensure that client is able to extract value of our solution to the fullest. You will be the first point of contact for the client and end users of the software. You will be responsible for successful transition of the customer to our solution, for client communication and coordinating with them for conducting feature demonstration and giving training sessions. You will be resolving client queries on a real-time basis. You will also report to Product team on any major issues that clients may be facing. Uphold established standards, processes and best practices in customer service. You are expected to continuously learn and build a knowledge base by reading books, understanding business, and empathizing with our customers.

• A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
• The only aim is to ensure customer satisfaction by fulfilling their requirements.
• Should be confident in troubleshooting any such emerging queries and maintaining high standards.
• Good Convincing Skills.
• Good communication and interpersonal skills interactive communication.
• Document or maintain records of each and every interaction with the customers for future evaluation.
• Follow the procedure, and guidelines provided and implement it while troubleshooting queries.
• Proficiency in English is Mandatory.

Responsibilities

• Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
• Interact with customers regarding their concerns/requests about products and services over calls and email.
• Manage the tickets over the ticketing tool.
• Handle the calls received from clients.
• Process requirements, modifications, and escalate complaints across a number of communication channels.

Skill sets

• Excellent communication and presentation skills.
• Strong customer handling skills over calls and active listening.
• Ability to multitask, prioritize and manage time effectively.
• Ability to stay calm when customers are stressed or upset.
• Ready to work in a 24X7 environment.
• Good computer skills.
• Proficient in Microsoft Office Applications.

Education Required

• Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)

Job Description

1. TREND MICRO /SYMANTEC  Anti-Virus Security Management tDLP MANAGEMENT
2. MONITORING END POINTS AND DAILY UPDATE TOBE PUSHED THROUGH SERVER AV CONSOLE
3. RCA for non-updating of end points and remote resolution.
4. Interacting with OEM to fix.
5. SQL Data base  Troubleshooting/Restoring Database.
6. Automated the process of vulnerability management and policy compliance across the enterprise; provide network discovery and mapping, asset prioritization,
7. Good  speak and write English Communication
8. Able to work shift basis

• Manage large amounts of incoming calls.
• Maintaining a healthy relationship with the existing vendors and generating new leads for vendor onboarding.
• Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems