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Desktop Support Engineer
Desktop Support Engineer
care infotech's logo

Desktop Support Engineer

zeeshan shek's profile picture
Posted by zeeshan shek
1 - 2 yrs
₹1200000L - ₹1500000L / yr
Goa
Skills
Troubleshooting
Hardware
Hardware troubleshooting
Hardware installation
Hardware technician
Hardware management
IT operations
IT security
Desktop
Remote desktop
Desktop administration
Remote Desktop Services

Job Summary:

We are looking for a skilled and customer-focused Desktop Support Engineer to join our IT support team. The ideal candidate will provide technical assistance and support to end-users, troubleshoot hardware and software issues, and ensure smooth day-to-day operations of desktop systems.

Key Responsibilities:

  • Provide technical support for desktops, laptops, printers, and other IT equipment.
  • Install, configure, and maintain operating systems and software applications.
  • Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
  • Respond to technical support tickets via phone, email, or in person.
  • Set up user accounts, permissions, and passwords in accordance with company policies.
  • Ensure data backup and recovery processes are in place.
  • Maintain asset records and update inventory logs.
  • Coordinate with vendors for hardware replacements or repairs.
  • Provide support during software and hardware upgrades.
  • Document technical issues and resolutions in the support ticketing system.

Required Skills:

  • Strong knowledge of Windows OS (7/10/11), Microsoft Office, and basic networking.
  • Familiarity with remote desktop tools and help desk software.
  • Basic understanding of Active Directory and system security.
  • Good problem-solving and communication skills.
  • Ability to work independently and under pressure.

Educational Qualification:

  • Diploma / Graduate in IT, Computer Science, or related field.
  • Certifications like CompTIA A+, Microsoft (MCP/MCSA), or equivalent are a plus.

Preferred Experience:

  • 0–2 years of experience in desktop or IT support.
  • Experience in handling onsite and remote support for users.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About care infotech

Founded :
2017
Type :
Services
Size :
20-100
Stage :
Bootstrapped

About

N/A

Company social profiles

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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