12+ Software troubleshooting Jobs in India
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.NETWe are seeking a Senior Software Engineer (.NET, HTML5, and CSS) to join our team.
Responsibilities:
- Full stack development of web applications including projects ranging between data tiers, server-side, APIs, and front-end.
- Solve moderate to complex problems with minimal guidance and support.
- Help guide the progress of projects and tickets through the use of TechDev’s project and task management systems.
- Participate in release planning, support the success of released projects.
- Propose architectural directions when involved in planning projects.
- Ensure documentation and communication needs for projects are satisfied.
- Provide research, prototyping, and product/library exploration as requested – helping the TechDev team choose the best fits for technology.
- Production of automated testing as needed (including unit tests and end-to-end testing).
- Monitor the quality and security of projects with the use of static code analysis tools such as SonarCube.
- Respond to, troubleshoot, and resolve defects and outages in WLT software. This includes being able to respond to emergencies quickly if needed.
- Mentor and provide guidance to other Developers, perform constructive code reviews.
- Learn continuously and stay up-to-date with trends, technologies and direction in the technology industry and help surface. recommendations for Tech Dev, its processes, and its projects.
- Understand and display WLT’s values.
- Other duties as assigned.
Requirements:
- Ability to produce responsive and mobile-first front-ends using modern best practices and frameworks.
- Proficiency in technologies including but not limited to:.NET, HTML5, CSS, JavaScript, Angular, Svelte, SQL and non-relational DBs.
- Ability to be pragmatic in decision-making
- Comfort with implementation and management of packages and libraries to enhance software products (eg. Tailwind, PrimeNG, and others).
- Ability to juggle multiple priorities and respond dynamically as priorities change.
- Demonstrate a passion for learning new technologies and staying current.
- Strong time management capability, ability to estimate project scopes accurately, and adhere to timelines.
- Understands the “Big Picture” and has an entrepreneur way of thinking.
- Detailed knowledge of various browser capabilities, technologies, and good web design practices.
- Comfortable both architecting and implementing solutions through a team.
- Understanding the fundamentals of behind a scalable application.
- Familiar with various design and architectural patterns.
- Fluent with modern DevOps patterns.
- Strong communication and collaboration skills.
- Ability to uphold WLT values.
Experience:
- 10+ years hands on experience building dynamic web application using:.NET C#, JavaScript, CSS, Web APIs
- Experience with JavaScript front end frameworks such as Angular or Svelte
- Strong mentoring and interpersonal skills are required
- Experience with working on an agile development team
- Good understanding of databases, tools and techniques used for object to relational mapping, experience in performance tuning. Experience in technologies such as Microsoft SQL Server, SQL Azure, Entity Framework, other ORMs, and non-relational data stores.
- Experience integrating off-the-shelf solutions, understand build vs. buy decisions
- Experience with Azure DevOps, GIT, and Visual Studio for task and source code management – including CI and GIT branching strategies
- Experience with Microsoft Azure or similar cloud platforms
- Proficient in object-oriented design and development. Knowledge of common architectural patterns, SOLID principals, OWASP top-ten, and industry accepted best practices.
- Experience with Education technology and Learning Managements Systems (LMSs) a plus
Education or Certification:
- Bachelor’s degree in computer science, software development or equivalent experience.
Benefits:
- Work Location: Remote
- 5 days working
You can apply directly through the link: https://zrec.in/1lunY?source=CareerSite
Explore our Career Page for more such jobs : careers.infraveo.com
Key Responsibilities:
-Provide technical support and troubleshooting assistance to end-users for hardware, software, and networking issues.
-Must have the knowledge of SharePoint.
-Manage and maintain Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
-Administer and monitor Microsoft Azure services, ensuring smooth operation and security compliance.
-Perform machine repairs and maintenance tasks, including diagnosing hardware issues and replacing faulty components.
-Collaborate with third-party IT vendors for procurement, installation, and maintenance of IT infrastructure and services.
Requirements:
*Bachelor's degree in Computer Science, Information Technology, or related field.
*Minimum 2 years of experience in IT support roles, with proficiency in Microsoft 365 and Microsoft Azure.
*Strong knowledge and experience in machine repairing and troubleshooting hardware issues.
*Excellent communication and interpersonal skills, with the ability to effectively interact with end-users and third-party vendors.
*Ability to work independently and prioritize tasks in a fast-paced environment.
Certification in Microsoft 365 or Microsoft Azure is preferred but not mandatory.
Job Description – Ground Team (Field Engineers)
Qualification: 10+2+Hardware Course and Networking Course/ Graduate with Hardware and Networking Course, Core Hardware, and Networking Profile field profile.
Communication: Average English and good at Hindi or Local Language
Location: Delhi, Mumbai, Gurgaon, Noida, Chennai, Bangalore
Package: INR 19000 – 21000 CTC Per Month Plus Conveyance as per Policy + Insurance
Experience:
• 1 + yrs (Trouble shoot card level hardware issues related to Laptops, Desktops, Tablets, Mobiles, Printers and other accessories)
Roles and Responsibilities:
• Field Engineer is a role of on-site technical support, troubleshooting and support to corporate and retail clients.
• This role is critical for ensuring that the organization's end-users have great experience with brand representative.
• The field engineer will visit PUDO Centre twice in a day – to collect hardware part as per the calls for the day and in the evening to deposit back the collected part from the client to drop back to PUDO. Field engineer will be responsible for successfully closing the allocated calls for the day.
- MUST know laptop repairs for all BRANDS and Close Tickets successfully
Must Have:
• 2-wheeler with a valid license.
• Open for field profile.
About InEvolution:
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.
Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.
Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Primary Customer-Facing Responsibilities:
- Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
- Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.
- Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing and chat systems.
- Investigate and understand user issues using effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary and guide users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the relevant internal teams.
- Propose process and knowledge resource improvements.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk and software product technical support.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficiency with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- The position requires approximately 9 hours of work per weekday.
- Opportunity for long-term growth and additional responsibilities within the organization.
Hiring Process
1. Resume Fitment:
Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.
2. Phone Screening:
If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.
3. Virtual Interview-1 with InEvolution:
Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.
4. Written Assessment:
Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.
5. Virtual Interview-2: Technical Round with Client:
Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.
6. Offer:
The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.
Job description
- Responsible for Installation and Troubleshooting Operating System, Laptops, Desktops, Printer, Networking Device, Internet, Remote Desktop and all types of applications, drivers, and necessary updates.
- Responsible for Installation, Maintenance & Troubleshooting of Desktops, Laptop, and their operating system.
- Hands-on experience with Windows 10/11 operating system environments
- Use all means possible to assist users including by phone, via email, in-person, MS Teams or using remote support tools.
- Ability to perform remote troubleshooting and provide clear instructions.
- Knowledge of office 365, MS team, One Drive and SharePoint and anti-virus programs
- Excellent problem-solving and multitasking skills
- Address user tickets regarding hardware, software, and networking L1, etc.
- Manage and maintain IT asset inventory and documentation.
Desired Skills and Experience -
- Strong knowledge of Microsoft Windows desktop operating systems.
- Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
- Strong knowledge of the Microsoft Office suite.
- Working knowledge of TCP/IP protocol stack, and Wi-Fi.
- Working knowledge of supporting pcs in a domain environment.
- Working knowledge of Office 365 cloud application suite
- Working knowledge of desktop imaging, application deployment, and hard drive encryption
Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
- Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and familiar with Modem/Router connections.
- Ability to read/speak/write English fluent and no accent issue for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network trouble shooting.
- Ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Fast learner and always willing to follow up the request from Management.
- Backgrounds of networking trouble shoot.
- Working experience of Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English
Conditions:
- Position requires use of headset and the candidate’s needs to be open for voice process
- Should be flexible for rotational night shifts
- Working Days – 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC Power back up / inverter.
free Pick up and drop facility from the respective hiring zones
Should be flexible for rotational night shifts
Working Days- 5 days
Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.
Location: MBFC / Command Center, Changi Business Park, Singapore
Duration: 12 Months Renewable Contract
Description
- We are looking for highly motivated and experienced individuals to join our client as Application/Production Support Analyst supporting banking systems and applications.
Mandatory Skill(s)
- Degree in Computer Science, Business Information Technology or related disciplines;
- 3-5 years of experience providing support to business systems and applications in banking or financial service sectors;
- Possesses good knowledge on Site Reliability Engineering best practices and experience adhering to Site Reliability Engineering guidelines in the work;
- Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
- Good analytical skills with excellent communication;
- Good in understanding internal processes and resolving issues;
- Should have keen interest in providing high service quality and familiar with the demand of a 24×7 support environment.
Desirable Skill(s)
- Prior experience in the banking industry;
- Experience in application implementation projects in financial institutions would be a great advantage.
Responsibilities
- Perform work in rotational shifts to provide 24/7 on-site or on-call support;
- Responsible for health-check, continuous L1 and L2 support and rectification for mission critical Web-based applications;
- Responsible for the day-to-day maintenance of the application systems in operation;
- Handle Incident and Problem management;
- Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
- Provide root cause analysis techniques to determine cause and resolve complex system issues or escalate to application managers and the management team;
- Involve with onsite and offshore teams across multiple technologies/applications;
- Lead formal and informal Post Event Problem Reviews;
- Actively involved in Continuous improvement of the system such as removal of TOIL, job automation, performance, tuning;
- Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
- Provide enterprise grade support to our clients over email and phone
- Address core technical queries related to the product
- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
- Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
- Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
- Create and maintain internal documentation repositories
- Triage incoming requests and enhance workflows to deal with incoming ticket volume
- Ensure speedy resolution of issues while maintaining high customer satisfaction
- Be a part of an elite Technical Support team
- Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
- Core markets include US, Europe and SE Asia.
- 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
- Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
- Knowledge of Zendesk and JIRA is a plus
- Excellent written and verbal communication skills
- Ability to explain complex concepts through clear and accurate writing
- People skills and having the gift of the gab to handle tricky situations
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Flexibility of working in rotational shifts
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Working primarily in television and radio, Broadcast Engineers are responsible for the
installation, maintenance and operation of all broadcast-related equipment. They also
provide technical support in the arenas of film, concerts and music recording, ensuring the
quality production and transmission of both audio and video.
Broadcast Engineer Duties and Responsibilities
In order to provide technical support for all broadcast equipment, a Broadcast Engineer
performs many different tasks. We analyzed job listings for Broadcast Engineers in order to
identify these core duties and responsibilities.
Install Broadcast Equipment
The Broadcast Engineer is responsible for receiving and installing all new audio and visual
equipment. They must be capable of reading and understanding schematics and technical
manuals in order to effectively follow installation instructions.
Maintain Broadcast Equipment
The Broadcast Engineer is responsible for performing regular maintenance on all broadcast
equipment as well as preventative maintenance. This includes performing regular software
and hardware updates. Broadcast Engineers must be extremely knowledgeable regarding all
broadcast technology in order to effectively care for equipment and ensure that it does not
fail.
Troubleshoot Problems
Often working within time-sensitive environments or for live broadcasts, the Broadcast
Engineer must be able to quickly troubleshoot and diagnose video and audio issues. This
includes performing extensive testing before a recording or transmission, as well as solving
any problems that arise once a broadcast has begun. They may also have to communicate
with third parties, such as the equipment vendors, in order to troubleshoot and resolve
technical issues.
Repair Broadcast Equipment
Once a problem is diagnosed, the Broadcast Engineer, sometimes in conjunction with other
team members, is responsible for finding a solution and completing repairs to the equipment
until it is functioning well again. Often these repairs must be completed in a timely manner.
The Broadcast Engineer is also responsible for identifying when repairs are not possible and
new equipment must be ordered.
Recommend Enhancements
In order to stay updated with changing technologies and maintain excellent broadcast
quality, the Broadcast Engineer must come up with solutions for continual broadcast
improvement. This includes providing the company or studio with recommendations for
equipment updates, enhancements and modifications, and then performing them. Broadcast
Engineers also make suggestions for new technology and equipment when necessary.
Broadcast Engineer Skills
Broadcast Engineers must be able to solve complex problems in a timely manner. Often
working on strict deadlines or within live production environments, Broadcast Engineers
must be calm under pressure, have excellent time management skills and the ability to recall
extensive technical knowledge quickly. They must be detail-oriented in order to identify and
prevent potential technical issues. They must be able to prioritize and shift work priorities
quickly, maintaining flexibility and quick response time.
Core skills: Based on job listings we looked at, employers want Broadcast Engineers with
these core skills. If you want to work as a Broadcast Engineer, focus on the following.
Having broadcast or IT experience
Obtaining some technical education
Becoming proficient in Windows, Apple, and Linux operating systems
Possessing computer network or network security knowledge and training
Exhibiting experience in maintaining and operating transmission equipment
Having knowledge of audio and video software and applications
Demonstrating an ability to interface with clients and other departments
Advanced skills: While most employers did not require the following skills, multiple job
listings included them as preferred. Add these to your Broadcast Engineer toolbox and
broaden your career options.
- provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.
- Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
- Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.
- Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
- Document and follow-up customer suggestions for continued improvements to the Development Team.
- Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Improve Product user-guide and FAQs.
- ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.
- CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
- CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)
It is an IT infrastructure company located in Bangalore.
We are seeking a Software Design Engineer with hands-on design skills and exceptional unit testing experience. This person will be responsible to design, develop and troubleshoot software programs for laboratory medical device new product development. The incumbent practices and propagates engineering practices on design principles, code quality, refactoring and unit testing.
Responsibilities
- Prototype, design, refactor, implement, unit test Windows based software applications
- Participate in cross-functional project teams to refactor and design software
- Work with multi-discipline teams on new product introduction project while adhering to software development and source control processes
- Document software, write technical specifications for interfaces and testing
Qualifications
- Bachelor’s degree in Software Engineering, Computer Science or related field with no less than 8+ years of experience
- Expert architecting, designing and developing C++/C# based solutions
- Strong software design skills - expert in OOA/OOD development methodologies, software design principles and design patterns
- Experience in Agile development processes and philosophies.
- History of driving project execution and timely delivery while ensuring a quality focus
- Ability to work well with people and be both highly motivated and motivating
- Ability to work in a fast-paced, and often ambiguous environment where continuous improvement is a way of life
- Ability to work independently and proactively with minimal direction
Nice to Have
- Experience working with Docker / Containerization technologies is a big plus
- Experience in medical device design & development is a plus
- Experience in IVD instrumentation, such as clinical chemistry, immunoassay, hematology, urinalysis, molecular, microbiology or flow cytometry systems is a plus
- Understanding of software development processes for a regulated environment (ISO9000/FDA) is a plus
- Experience in software code and build management is a plus
Essential duties and Responsibilities:
• Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.
• Maintain employees' access on associated computer systems and/or phone/voicemail systems
• Assist employees with Smartphones, Laptops and Tablets
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.
• Works with senior IT staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• In Person, Phone, Email and Ticket support with onsite and remote employees.
• Manage Ticket pipeline within stated SLA's.
• Performs all other duties as required.
Essential Knowledge & Skills:
• Knowledge of principles, methods, and practices related to payroll activities.
• Knowledge of accounting procedures and practices.
• Able to exercise great initiative independent judgment.
• High regard for confidentiality and ability to maintain confidential information.
• Ability to manage several projects and tasks simultaneously.
• Solid problem-solving and business acumen skills.
• Willingness to work additional hours in order to meet tight deadlines.
• Exceptional written and verbal communication
• Excellent customer service
• Highly organized, with exceptional attention to detail
• Able to thrive in a fast-paced environment
• Efficient written and verbal skills in the English language
Education and/or Experience:
• Associates Degree in Information Systems, Business, Communications or related field
• 3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers
• 3-7 years IT Customer Service Experience a must
• Experience troubleshooting hardware issues remotely.
• Experience installing software, patches and updates on Desktops and Laptops remotely
• Experience troubleshooting basic network, software and printing problems
• Mortgage Industry experience a plus
• High School Diploma required
Machines, office equipment & software:
• Windows 7/8/10 desktop, laptop and tablet computers
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