Network Support Engineer

About Company:

GEVME is a Singapore based fast growing leading virtual & hybrid event and engagement platform for building unique experiences. It is used by event professionals worldwide to build, operate and monetise virtual events for some of the biggest brands. The flexibility of the platform provides them with limitless possibilities to turn any virtual event idea into reality. We have already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Singapore Government.

We are a product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.

Join us if you want to become part of a vibrant and fast moving ​product company ​that's on a mission to connect people around the world through events.

JD

• 4-10+ years of experience with client-side JavaScript (React/Angular) , CSS, HTML (we have openings at various experience levels ranging from mid-level to senior)
• Building world-class, highly responsive consumer web applications and websites, with a focus on front-end components
• Collaborating with team members to create technical solutions and solving problems
• Developing prototypes as well as industrial-strength products with ease and flexibility
• Practicing test-driven development (unit testing, integration testing)
• Learning new things (every day!)

Hiring for the position of Technical Manager responsible for Backend and infrastructure for mobile app and website.

Role

●        Talented Leader who will be responsible for Leading a group of talented technical individuals to build scalable, and secure products

●        Leads our Back-End and infrastructure

●        Drives architecture and the design of enterprise mobile/web/API solutions at scale

●        Work with Product, Testing and Infrastructure teams to understand product vision and requirements

●        Oversee the development and execution of development plans and report on execution

●        Work with Product and testing teams to understand product vision and requirements

●        Has deep exposure to all aspects of engineering, modern web, desktop & mobile application architectures, data modelling, high level design, low level design, non-functional technical requirements and visual design

Requirement

●        8+ years of experience in hard core development in predominantly product development companies

●        Strong troubleshooting, debugging and problem-solving skills

●        Proven track record of building scalable and reliable services on Cloud

●         Architecture & Design

●        Solid experience of designing end-to-end architecture and design of applications using one or more platforms for large-scale high-throughput solutions

●        Design and implement technical governance process as appropriate across the application development lifecycle

●        coding guidelines, quality standards, best practices, code acceptance criteria, automation

●        Experience in collaborating with the team in reviewing application architecture. - Node.js, Web Services REST, MySQL/MongoDB/NoSQL

Education: Engineering/MBA

Gather requirements by identifying user needs and recommend solution to clients.

Develop user requirement document, functional specification, user guide and training material for solutions.

Act as a liaison between development team and stakeholder throughout the implementation.

Support implementation, user acceptance testing and training activities (when required).

Analyzing, developing and proposing enhancements to current business processes, reports and applications in order to optimize system effectiveness.

Provide support in pre-sales activities with sales and marketing team, activities included analysis on RFP, provide business proposal, conduct system demo.

What you’ll need?

Candidate must at least possess a Bachelor’s Degree in IT and Business majors preferred.

Prefer a minimum of 2 years’ experience analyzing business requirements and translating them into functional requirements but fresh graduate is encouraged to apply.

Must possess good knowledge of the software development life cycle (SDLC), practical understanding of information technology and have the ability to conceptually relate technology to business’ needs.

Effective communication skills to collaborate with stakeholders and technical teams.

Retail domain knowledge would be a strong advantage.

Roles and Responsibilities 

1. Have to attend Walk in Customers and convert into sales. 
2. Have to manage ground level team
3. Submit timely reports 

Requirements-

For Female Candidates: 

• Good Communication 
• Should be presentable 
• Language proficiency should be Hindi and English both

For Male Candidates:

• Must have good communication 
• Must be presentable 
• Must have driving license 
• Must be able to drive both automatic and manual cars 

Job description

Job description

Company Name- uFaber Edutech Pvt Ltd.

Shift Timing/ Day- 10:30am-7:30pm/ Mon-Sat working.

Website: www.ufaber.com

Who are we-

uFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications.

Role and Responsibilities-

Dialing 50-80+ calls and counseling students who have enquired about the product/ services.

Scheduling free demo lectures for the students.

Doing post demo calls and closing sales.

Maintaining a pipeline of all sales administration using CRM software.

Work on targets and under pressure as this is a hardcore sales profile.

Flexible to work on additional days and hours.

What we offer you-

A salary that you can't get in your current company.

Incentives and perks that you can't imagine.

A work culture that doesn't feel like work.

Fresher or experienced

Salary-3lpa+incentives

Thanks and Regards,

Jaweriya khan

Talent Acquisition Executive

Ø Responsibilities

·                 Investigating user experience design requirements for our suite of digital assets.

·                 Developing and conceptualizing a comprehensive UI/UX design strategy for the brand.

·                 Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.

·                 Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.

·                 Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.

·                 Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.

·                 Adhering to style standards on typography and graphic design.

Ø Requirements

·        Degree in UI/UX design experience for digital products or services.

·        A portfolio of professional UI/UX design work for both web and mobile platforms.

·        Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.

·        A team player but can work independently too.

·        Excellent written and verbal communication skills.

Inside sales and marketing intern to make calls, follow-ups, set up appointments. E-mail

communication, mailing marketing materials, and corresponding packets to potential

customers. Required to create content, communicate online, and help to build a brand’s

reputation, with the ability to understand target audiences. Knowledge of how to best

communicate with potential and existing customers, provide verbal responses, to qualify the

individual communicating with essentials. Social Media posting.

IT Sales

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility