IT Support

About the job

How to apply -

Please follow the steps below :

1) The first step is to apply for the role. Please click on the link mentioned and fill out the form. - https://recruiterflow.com/wishup/jobs/62

2) Once all the details are filled in, you will encounter an online proctored test, the Aptitude test (25 minutes duration) on the link here.

a.) https://app.wishup.co/test

3) Initial Discussion

4) Interview with Hiring Manager - 1

5) Interview with the Hiring Manager - 2

6) Interview with Hiring Manager - 3

About the role, Keynotes:

• Profile – Content Writer/Senior Content Writer
• Role – Full-time
• Grade – Associate / Senior Associate
• Location – Remote - Work from home / anywhere
• Work Days – Mon to Fri 

What you’ll do?

• Coordinate with business heads and peers to gather information and manage all digital content and messaging, including articles, customer success stories, case studies, blogs, newsletters, press releases, media questionnaires, email campaigns, and use cases that can be shared on various channels.
• Develop content strategies to reach the desired target audience and marketing goals effectively.
• Create Conversion-centric advertising copywriting (Facebook, Instagram, Google Ads).
• Create SEO-driven content (should have a strong knowledge of SEO).
• Proofread and edit content for errors and inconsistencies to improve readability.
• Branding strategy know-how and knowledge about the content funnel. 
• Create a content calendar that supports key marketing strategies and priorities.
• Write content

What are we looking for?

• 3 plus years of proven experience owning content for a B2B or SaaS company.
• Excellent written communication skills and ability to write concise, clear, and compelling content for various audiences.
• Excellent organizational and time management skills & ability to multitask.
• Ability to work creatively and quickly in a fast-paced, deadline-driven environment..
• Creative thinking with a flair for intuitive storytelling.
• Strong understanding of SaaS and other internet-based software products.

What’s in it for you?

• Receive a more-than-competitive salary plus benefits
• Performance-driven and transparent work culture
• Enjoy a culture with opportunities for growth and learning

About Wishup

Wishup is India’s largest remote work platform (since 2017), connecting global businesses with top remote professionals in roles such as Virtual Assistants, Operations/Admin Managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants. With a stringent 0.1% acceptance rate, each professional is upskilled and managed via our AI-based remote work tool.

Backed by marquee investors (Orios Ventures, Inflection Point Ventures, 500 Startups, and Tracxn Labs), Wishup’s leadership team includes alumni from premier institutes like IIT Madras, IIM Ahmedabad, IIT Kanpur, and DCE.

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Skill : 4-10 years of experience in development of automation framework using Python

• Experience in GUI development using HTML/CSS/JS/Angular JS/Django are preferred
• Having good understanding of REST is desired
• Excellent Troubleshooting and Analytical Skills are desired
• Good Communications and interpersonal skill are desired

We are seeking a highly skilled and experienced MERN (MongoDB, Express.js, React, Node.js) Stack Developer to join our dynamic development team. As a MERN Stack Developer, you will be responsible for designing, developing, and maintaining scalable web applications using the MERN stack framework.

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Expertise in backend programming with Node.js and MongoDB.
• Experience with React.js and redux.
• Material UI and 3rd party libraries.
• Experience with clean code writing practices like avoiding callback hell like promises, async.
• Thorough understanding of Node.js and its core principles.
• Experience with popular React.js workflows (such as Flux or Redux).
• Familiarity with newer specifications of ECMAScript.
• Experience with data structure libraries (e.g., Immutable.js).
• Familiarity with RESTful APIs.
• Knowledge of modern authorization mechanisms, such as JSON Web Token.
• Familiarity with modern front-end builds pipelines and tools.
• A knack for benchmarking and optimization.
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial).

Responsibilities:

• Build Node.js APIs using microservices.
• Rewriting backend code with microservices architecture & Unit tests.
• Developing new user-facing features using React.js.
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
• 
  

If you are a passionate MERN Stack Developer looking for an exciting opportunity to work on challenging projects and be part of a talented team, we would love to hear from you. Please submit your application, including your resume and portfolio, highlighting your relevant experience and projects.

Description

If you are passionate about game development, logic building to create immersive and engaging content here is a great opportunity for you to be a part of a leading EdTech organization with 3000+ professionals.

Extramarks Education India is made up of a diverse talent pool of instructional designers, educational psychologists, software engineers, 2D/3D Animators, UX designers, artists and creative professionals that create engaging and immersive learning solutions in digital media.

Designation – Game Developer

Key Responsibilities/Skills :

Mandatory Skills:

• Create/update web modules (games/engines/templates/Responsive Modules) using Html5/css3/JavaScript/J-Query.
• Translate design specification into html5 interactive live modules.
• Design, build, and maintain efficient, reusable, and reliable code.
• Should be able to build logic based on Academic concepts using analytical and problem-solving skills.
• Good Understanding of Bootstrap, JSON/XML, CreateJS/Phaser/PixiJS/G-Develop, OOPS and Design Patterns.
• Knowledge of different Browsers for Desktop and Mobile platforms is must.
• Ability to work in agile environment.

Desired Skills: (Any few of the following)

• Exposure to Cocos2d Creator and immersive technologies like Augmented Reality.
• Use of 2D/3D development tools/libraries.
• Graphics code optimization skills.
• Understanding in implementing automated testing platforms and unit tests.
• Proficient knowledge of code versioning tools such as Git and SVN.
• Understanding of the backend technology stack.

Educational content development is a plus.

Qualifications and Experience

• Tech/MCA (Computer Science).
• 2 years’ experience in game programming and scripting is desired.
• Exceptional candidates with less experience will be also considered.

MTX Group Inc. is seeking a motivated Lead DevOps Engineer to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform Maverick, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The Maverick Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

Responsibilities:

• Be responsible for software releases, configuration, monitoring and support of production system components and infrastructure.
• Troubleshoot technical or functional issues in a complex environment to provide timely resolution, with various applications and platforms that are global.
• Bring experience on Google Cloud Platform.
• Write scripts and automation tools in languages such as Bash/Python/Ruby/Golang.
• Configure and manage data sources like PostgreSQL, MySQL, Mongo, Elasticsearch, Redis, Cassandra, Hadoop, etc
• Build automation and tooling around Google Cloud Platform using technologies such as Anthos, Kubernetes, Terraform, Google Deployment Manager, Helm, Cloud Build etc.
• Bring a passion to stay on top of DevOps trends, experiment with and learn new CI/CD technologies.
• Work with users to understand and gather their needs in our catalogue. Then participate in the required developments
• Manage several streams of work concurrently
• Understand how various systems work
• Understand how IT operations are managed

What you will bring:

• 5 years of work experience as a DevOps Engineer.
• Must possess ample knowledge and experience in system automation, deployment, and implementation.
• Must possess experience in using Linux, Jenkins, and ample experience in configuring and automating the monitoring tools.
• Experience in the software development process and tools and languages like SaaS, Python, Java, MongoDB, Shell scripting, Python, MySQL, and Git. 
• Knowledge in handling distributed data systems. Examples: Elasticsearch, Cassandra, Hadoop, and others.

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others

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