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Desktop Support
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Desktop Support

Aman Shaikh's profile picture
Posted by Aman Shaikh
1 - 2 yrs
₹2L - ₹2.5L / yr
Pondicherry
Skills
Troubleshooting
Hardware
Hardware troubleshooting
Desktop
Remote Desktop Services

Job Overview:

A Desktop Support Engineer is responsible for providing technical assistance to users, troubleshooting hardware and software issues, and ensuring the smooth operation of computer systems. They install, maintain, and support IT infrastructure, including desktops, laptops, printers, and network devices.

Key Responsibilities:

  • Technical Support: Provide first-level support for hardware, software, and network issues.
  • Installation & Configuration: Install, configure, and maintain desktops, laptops, operating systems, and applications.
  • Troubleshooting: Diagnose and resolve system errors, application failures, and connectivity issues.
  • Network Support: Assist with basic networking issues such as internet connectivity, VPN setup, and LAN/Wi-Fi troubleshooting.
  • Security & Updates: Ensure system security by updating antivirus software, installing patches, and following IT security protocols.
  • User Assistance: Provide guidance and training to end users on IT best practices.
  • Peripheral Support: Manage printers, scanners, and other office peripherals.
  • Documentation: Maintain records of IT assets, support requests, and resolutions.

Required Skills & Qualifications:

  • Education: Diploma/Bachelor’s degree in IT, Computer Science, or a related field.
  • Technical Knowledge: Experience with Windows, macOS, Linux, Microsoft Office, and remote desktop tools.
  • Networking Basics: Understanding of LAN, WAN, IP addressing, and DNS.
  • Problem-Solving: Strong troubleshooting and analytical skills.
  • Communication Skills: Ability to interact with non-technical users and explain solutions clearly.
  • Certifications (Preferred): A+, N+, MCSA, CCNA, or other relevant IT certifications.

Work Environment:

  • On-site or remote support depending on company policies.
  • May require flexible hours or on-call support for urgent issues.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Care Infotech

Founded :
2017
Type :
Services
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

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Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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