SCCM L3 Administrator for IBM

Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
• Identify customer needs and recommend appropriate solutions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Excellent communication and problem-solving skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Preferred Skills:

• Experience in a call center or BPO environment.
• Knowledge of customer relationship management (CRM) systems.
• Fluency in English.

Note: Cab facility (only drop) available for female candidates.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Shift:

• Night shift
• US shift

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Other Benefits:

• Performance bonus

JOB PURPOSE

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• Develop .NET Core applications using React JS reusable components as per need / client specifications
• This is a hands-on role which involves writing code, testing, and deploying finished web applications and libraries

MAJOR ACCOUNTABILITY

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• Design, rapid prototype, and implement a scalable, reliable and maintainable node based web application
• Enforce code quality through test driven development
• Enhance, refactor, and continuously improve the existing codebase
• Collaborate closely with team to define product requirements
• Aggressively collect, analyse, and act on data about product performance
• Communicate effectively with technical and non-technical people
• Proactive in keeping your skills updated

ESSENTIAL SKILLS & EXPERIENCE

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• Excellent working knowledge of .NET Core, React JS, JavaScript.
• 4-6 year's overall .NET development experience (At least 2 years of experience in React JS)
• Experience in working with databases - SQL and Non-SQL Databases
• Experience in any visualization JS libraries like D3 JS / Charts JS / Sync Fusion / Fusion Charts will be an added advantage.
• GraphQL
• Hooks 
• Redux / Flux 
• TypeScript 

EDUCATION

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• Minimum education: Any Graduate BE / B.Tech would be desirable
• Languages: Excellent English written & spoken

About the Role 

As a result of our rapid growth, we are looking for a Java Backend Engineer to join our existing Cloud Engineering team and take the lead in the design and development of several key initiatives of our existing Miko3 product line as well as our new product development initiatives. 

Responsibilities 

•  Designing, developing and maintaining core system features, services and engines
• Collaborating with a cross functional team of the backend, Mobile application, AI, signal processing, robotics Engineers, Design, Content, and Linguistic Team to realize the requirements of a conversational social robotics platform which includes investigate design approaches, prototype new technology, and evaluate technical feasibility
• Ensure the developed backend infrastructure is optimized for scale and responsiveness 
• Ensure best practices in design, development, security, monitoring, logging, and DevOps adhere to the execution of the project. 
• Introducing new ideas, products, features by keeping track of the latest developments and industry trends 
• Operating in an Agile/Scrum environment to deliver high quality software against aggressive schedules

Requirements 

• Proficiency in distributed application development lifecycle (concepts of authentication/authorization, security, session management, load balancing, API gateway), programming techniques and tools (application of tested, proven development paradigms)  
• Proficiency in working on Linux based Operating system. 
• Proficiency in at least one server-side programming language like Java. Additional languages like Python and PHP are a plus 
• Proficiency in at least one server-side framework like Servlets, Spring, java spark (Java). 
• Proficient in using ORM/Data access frameworks like Hibernate,JPA with spring or other server-side frameworks. 
• Proficiency in at least one data serialization framework: Apache Thrift, Google ProtoBuffs, Apache Avro,Google Json,JackSon etc. 
• Proficiency in at least one of inter process communication frameworks WebSocket's, RPC, message queues, custom HTTP libraries/frameworks ( kryonet, RxJava ), etc.  
• Proficiency in multithreaded programming and Concurrency concepts (Threads, Thread Pools, Futures, asynchronous programming). 
• Experience defining system architectures and exploring technical feasibility tradeoffs (architecture, design patterns, reliability and scaling)
• Experience developing cloud software services and an understanding of design for scalability, performance and reliability
• Good understanding of networking and communication protocols, and proficiency in identification CPU, memory & I/O bottlenecks, solve read & write-heavy workloads. 
• Proficiency is concepts of monolithic and microservice architectural paradigms. 
• Proficiency in working on at least one of cloud hosting platforms like Amazon AWS, Google Cloud, Azure etc.   
• Proficiency in at least one of database SQL, NO-SQL, Graph databases like MySQL, MongoDB, Orientdb 
• Proficiency in at least one of testing frameworks or tools JMeter, Locusts, Taurus 
• Proficiency in at least one RPC communication framework: Apache Thrift, GRPC is an added plus 
• Proficiency in asynchronous libraries (RxJava), frameworks (Akka),Play,Vertx is an added plus 
• Proficiency in functional programming ( Scala ) languages is an added plus 
• Proficiency in working with NoSQL/graph databases is an added plus 
• Proficient understanding of code versioning tools, such as Git is an added plus 
• Working Knowledge of tools for server, application metrics logging and monitoring and is a plus Monit, ELK, graylog is an added plus 
• Working Knowledge of DevOps containerization utilities like Ansible, Salt, Puppet is an added plus 
• Working Knowledge of DevOps containerization technologies like Docker, LXD is an added plus  
• Working Knowledge of container orchestration platform like Kubernetes is an added plus 

• Programming Language: Java, J2EE
• Framework: Spring MVC, Spring Security, Hibernate, JMS
• Strong knowledge in any one Relational Databases (Mysql / Oracle/ SQL Server).
• Operating System: Windows & Linux.
• Configuration Management: GIT
• Tools & Utilities: STS / Eclipse / IntelliJ / NetBeans.Web/Application Server: Jboss.
• Excellent hands-on experience and knowledge of SQL.
• Strong experience in Web services (SOAP and RESTFUL).
•  Should have expertise in Design Patterns, Transactions, Multi-threading concepts.
• Experience using Maven.
•  Knowledge of data structure

• Deliver entire application life cycle - concept, design, build and test complex web applications.
•  Gather requirements around functionality and translate those requirements into elegant functional and technical solutions.
•  Collaborate with cross-functional teams to define, design, and ship new features.
• Unit-test code for robustness, including corner cases, usability, and general reliability.
•  Perform bug fixing and ensure acceptable application performance.
• Continuously upgrade knowledge on technology changes, evaluate impact to application, and implement changes to ensure minimal latency in application availability to users.
•  Work closely with project/product managers while effectively working across multiple projects and delivering to deadlines.
• Mentor the team members on the nuances of technology and implement best practices within the team.

• Engaging with multiple people through various social media platforms and getting backlinks.
• Getting high traffic by bookmarking web pages and blogs. Creating backlinks through various blog directory submissions.
• Keep up with search technology trends and recommend changes and updates accordingly will be responsible for On-Page Optimization, Off-Page Optimization,
• Social Media Optimization, Link Building Techniques
• Continuously monitor SEO status of assigned websites for opportunities and updates SEO experience will include excellent knowledge of search engine technology
• Develop, execute and maintain link building activities
• Take part in submissions across the web Directories and articles, directories, social bookmarking, blog, and forum Submission to increase link popularity for websites and other SEO-related activities.

Skills required for the role:

• Candidate must generate backlinks on a daily basis using good PR & amp; DA websites
• The candidate is expected to generate 150-200 backlinks in a day
• The candidate must be very enthusiastic about Off-page link building techniques
• Candidate must be up-to-date with new techniques coming in the market and accordingly use those methods for our clients
• Candidates must find out new websites for link generation on a daily basis
• The candidate will be responsible for improving the ranking of the website by using Off-Page techniques

About the company

Anaxee Digital Runners is building India's largest last-mile verification & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach remotest parts of India, on-demand. We are already serving 11000 pin codes (57% of India) | Website: www.anaxee.com

Check out our company pitch (6 min video) to understand the goal-https://www.youtube.com/watch?v=7QnyJsKedz8

Job Role

As a software developer, you’ll be the brain behind crafting, developing, testing, going live and maintaining the system. You are passionate about understanding the business context for features built to drive better customer experience and adoption.

Job Location: Indore | Full Time | Experience: 2.5 yrs & above | Salary ∝ Expertise | Rs.5L ~ Rs.12L |

Responsibilities:

• Familiar with the software development life cycle (SDLC) from analysis to deployment.
• Comply with coding standards and technical design.
• Believes in a systematic approach to developing the system through clear documentation (flowcharts, layouts, &, etc) of functionality, address every use case through creative solutions.
• Adapts structured coding styles for easy review, testing, and maintainability of the code.
• Integrate the developed functionality and/or component into a fully functional system.
• Ensure unit and integration level verification plan are in place and adheres to a great quality of code at all time.
• Active participate in troubleshooting, debugging and updating current live system.
• Verify user feedback in making system more stable and easy.
• Work closely with the Product manager, designers, and other peer developers.
• Preparing technical training documents for onboarding new engineers.

Requirements

• Bachelor’s degree in computer science or equivalent practical experience.
• 2+ years of experience as a Software Engineer or Software Developer or in a relevant role.
• Smart Hands-on coder who can independently architect solutions and mentor team members.
• Solid experience in PHP, Node, Mongo, and MySQL
• Should have good Web service and Web application fundamentals
• Understanding of OOPS concepts, Persistence, Threading.
• Should have worked with HTML/ CSS/ Jquery/ Js / API.
• Knowledgeable in data structures and algorithms.
• Experience with open-source projects.
• Experience in designing interactive applications.
• A background in Engineering with sound oral and written communication skills.
• Prior experience with AWS, Azure, Google or OpenStack will be a plus.
• Hands-on a google cloud platform and Experience in Suite CRM is an added advantage.

  
  

Your application should include

• Details about applications you have previously worked on
• A GitHub or stack overflow profile if you have one.

What we offer

• Competitive salary, Startup Flexibility
• Great working atmosphere in a comfortable office.
• And an opportunity to get associated with a fast-growing VC funded startup.