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Hardware Support Software Executive

Job Description : 

We are seeking a motivated and experienced Hardware Support Software Executive to join our team. The ideal candidate will have a strong background in computer hardware and software, excellent communication skills, and a proven ability to manage client relationships. The role involves providing hardware support, troubleshooting, and effective client management.

Key Responsibilities:

Hardware Support:

• Install, configure, and maintain computer hardware, systems, and networks.
• Diagnose hardware and software problems, and provide solutions.

Client Management:

• Serve as the primary point of contact for client queries and concerns.
• Build and maintain strong client relationships to ensure customer satisfaction.
• Provide remote and on-site support to resolve client issues promptly.
• Provide support for software installations, updates, and configurations.
• Troubleshoot and resolve software conflicts and performance issues.
• Work closely with the software development team to escalate any software bugs or issues.
• Effectively communicate technical information to both technical and non-technical clients.
• Document and report on client issues, resolutions, and future action plans.
• Prepare and present reports on support activities to the management.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong knowledge of computer hardware and assembly.
• Proficiency in troubleshooting both hardware and software issues.
• Excellent client management and communication skills.
• Ability to work independently and handle multiple client queries.
• Strong problem-solving abilities and attention to detail.
• Experience in customer support or IT helpdesk roles.
• Knowledge of networking principles and peripheral devices.
• Ability to work under pressure and meet deadlines.

Location:

The candidate must be willing to work from our Bhayander office.

Job Description – Ground Team (Field Engineers)

Qualification: 10+2+Hardware Course and Networking Course/ Graduate with Hardware and Networking Course, Core Hardware, and Networking Profile field profile.

Communication: Average English and good at Hindi or Local Language

Location: Delhi, Mumbai, Gurgaon, Noida, Chennai, Bangalore

Package: INR 19000 – 21000 CTC Per Month Plus Conveyance as per Policy + Insurance

Experience:

• 1 + yrs (Trouble shoot card level hardware issues related to Laptops, Desktops, Tablets, Mobiles, Printers and other accessories)

Roles and Responsibilities:

• Field Engineer is a role of on-site technical support, troubleshooting and support to corporate and retail clients.

• This role is critical for ensuring that the organization's end-users have great experience with brand representative.

• The field engineer will visit PUDO Centre twice in a day – to collect hardware part as per the calls for the day and in the evening to deposit back the collected part from the client to drop back to PUDO. Field engineer will be responsible for successfully closing the allocated calls for the day.

• MUST know laptop repairs for all BRANDS and Close Tickets successfully

Must Have:

• 2-wheeler with a valid license.

• Open for field profile.

Qualifications: BCA/MCA, B.E/M.E, B.Sc/M.Sc (IT)

Roles & Responsibilities:

• To Look after Troubleshooting, Desktop, Laptop and workstation.
• To Handle Troubleshooting, LAN & WAN Networks.
• Handling of Microsoft Office Suite.
• Client-server, Peer-to-Peer logical networking with Windows 7 & 10 related work.
• IT Infrastructure Components. (Servers, Networking Products, Firewalls, Exchange)
• Configuration/Maintenance of Domain, Web Server & Firewall, and Anti-Virus Server.
• Configuration/Maintenance of CCTV, Access Control System.

Job Description

• The candidate will be handling technical support issues and resolving them over the phone/e-mail/remote and other voice and non-voice channels.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.
• Conduct product demos and training
• Should be open to work in the morning shift and general shift.

.

Skills

• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Basic Knowledge of Antivirus, DLP, MDM, and Remote technologies.

Candidate should be from Navi Mumbai only