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LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team. Who we are? LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes. LeadSquared has been recognized as one of the fastest growing companies in the world: Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal. Job Description: LeadSquared is looking for an Implementation Manager who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers. Key Responsibilities: Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international). Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding. Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable Key Capabilities: A bachelor’s or master’s degree engineering or technology 8+ years of mandatory experience in Implementation world class products Ability to manage multiple clients and projects/task simultaneously Exception problem solving and solutioning skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understand of unique feature and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus
We have an urgent opening for the position of Product Manager with ImpactGuru in Mumbai(Andheri)Responsibilities :- Contribute to the overall product roadmap across all platforms - web, mobile, apps after careful consideration of the needs of internal and external parties- Lead development of new product offerings by conducting market research, user surveys, and the like to understand where and how we can satisfy unmet consumer needs.- Manage the product development process from conception through design, build, release, analysis, and iteration- Be a critical voice of the user within Impact Guru. Ensure we are doing everything we can to help users save money.- Employ a range of qualitative (user discovery research, focus groups, usability studies, etc.) and quantitative (surveys, analytics, market research, etc) methods to better understand our users- needs.- Conduct A/B tests to understand how we can increase the desired use case(s) of our products- AB testing experience in mustSkills and Qualifications :- 2-5 years of experience developing web products ideally with a background in technical product management or web engineering.- Capacity to think strategically, and an ability to understand how product decisions are tied to key business drivers- Strong quantitative capabilities, and experience using analytics platforms to understand product usability (Google Suite, Adobe Analytics, FB Analytics, Omniture, Clevertap, etc.)- Familiarity with APIs, documentation, web system architecture- An understanding of what makes for good user experience and beautiful design.- BE/BTech/BA/BS Degree in Computer Science/Engineering, business, marketing, etc.- MBA is a plus- Good knowledge of MySQL and/or other RDBMS- Proficiency in MS ExcellMax Budget- 15LPA depending on experience.
About Us upGrad is an IIT Delhi alumni and Ronnie Screwvala founded company where we focus on enabling universities to take their programs online. Given team's background in education and media sectors, we understand what it takes to offer quality online programs, and at upGrad - we invest alongside universities to build and deliver quality online programs (content, platform, technology, industry collaboration, delivery, and grading infrastructure). You can read about some of our press releases at - upGrad was awarded the Best Tech for Education by IAMAI for 2018-19 upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany. We were also covered by the Financial Times along with other disruptors in Ed-Tech upGrad is the official education partner for Government of India - Startup India program Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning At upGrad - we have partnered with leading universities such as IIIT Bangalore, BITS Pilani, Duke Corporate Education, MICA Ahmedabad, IMT Ghaziabad and Cambridge University's Judge Business School to offer programs in the domains of Data, Technology and Management What you would be doing Lead end-to-end roadmap of our academic and delivery products in sync with business objectives Manage all aspects of the product lifecycle, including problem definition, customer needs, requirement/use case definition Employ data backed product development methodology to improve user experience and feature prioritization. Employ a range of qualitative (user discovery research, focus groups, usability studies, etc.), quantitative (surveys, analytics, market research, etc) data into product requirements. Work with cross-functional internal teams including senior leadership, engineering & business to help them make data-driven decisions to achieve business goals. Prioritize features for sprints and lead scrums Constantly analyze the product performance against ROI, KPIs, and other metrics and driven to improve performance Develop a deep understanding of the competitive landscape and successfully synthesize those into focused product roadmap. What we are looking for Computer Engineering degree (must have) with MBA - Good to have Excellent problem-solving skills with strong ability to break down problems and prioritize a wide-roadmap. Experience in developing an educational product would be Good to have 2+ years of experience in shipping products end-to-end. Strong analytical skills, comfort with handling data sets and deriving insights Ability to think strategically and holistically about business outcomes, while also being able to act tactically and have strong attention to detail. Strong communication skills Proficiency in SQL is preferable
