Product Manager

Job Description

MyOperator's Telephony platform powers call handling, IVR routing, number/DID provisioning, and outbound dialer campaigns for over 12,000 businesses. We're looking for a Product Manager to own this domain - someone with genuine technical depth in telephony and voice systems, who can translate how these systems actually work into a clear, well-sequenced roadmap and partner closely with engineering to ship it.

This is a technical, hands-on role suited to a PM who understands the mechanics of telephony infrastructure - call routing strategies, IVR state machines, DID lifecycle management, SIP/Asterisk-based call systems and can write specs that hold up against how these systems are actually built, not just how they appear on the surface.

About MyOperator

MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.

MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.

Key Responsibility Areas

• Own the Telephony product roadmap end-to-end - call handling, IVR/routing, DID provisioning, and outbound dialer campaigns - writing specs grounded in real system architecture and partnering closely with engineering to ship them.
• Maintain delivery visibility and alignment across the roadmap, using tools like Jira to track progress, sequence dependencies, and keep priorities clear for engineering.

Requirements — Must Have

• Strong technical understanding of telephony and voice infrastructure - IVR call flows and state machines, call routing strategies (round robin, simultaneous, sequential), SIP/Asterisk-based call systems, and DID/number provisioning and lifecycle management.
• 4+ years as a Product Manager/Product Owner on a technical or infrastructure-heavy product (telephony, VoIP, messaging/CPaaS, or a comparably systems-heavy backend domain), with end-to-end ownership of a roadmap you can speak to in specifics.
• Demonstrable ability to read and reason about backend system design - can point to specs/PRDs you've written that account for real constraints like state machines, REST APIs, webhooks, or rate limits, not just UI/wireframe-level requirements.
• Comfortable working within engineering's own tooling (e.g., Jira) to track delivery progress and dependencies as part of the regular workflow.
• Demonstrated ownership of predictable, high-throughput delivery on a technical roadmap, with clear outcomes you can speak to.

Requirements — Good to Have

• Experience working with voice agents/voicebots (e.g., AI-driven call handling, IVR-to-bot handoff, conversational voice systems) — a strong plus given where our roadmap is headed.
• Experience with WhatsApp Business API or other messaging platforms.
• Prior exposure to outbound dialer / campaign-calling systems (OBD).
• SQL or basic scripting ability to work directly with product/ticket data.
• Prior experience at a CPaaS, UCaaS, or contact-center software company.

This profile is not for

• Candidates who prefer to operate purely at the conceptual/strategy level without engaging with system architecture or engineering-level detail.
• Candidates who aren't comfortable using ticket-tracking tools as part of their regular workflow to track delivery and dependencies.
• Candidates without genuine, hands-on exposure to telephony systems or comparably complex technical infrastructure

Job Description

This is a remote position.

Our Core Value

• Client Success: Our clients’ success is our success
• Extreme Ownership: We own our work and its outcomes fully
• Proactive Collaboration: Teamwork elevates us all 
• Quality with Pragmatism: We aim for excellence with a focus on practical solutions
• Effective Feedback: Honest, constructive feedback fosters improvement
• Proactive Collaboration: Teamwork elevates us all

Experience Level

​We're looking for a seasoned Product Manager with at least 4 years of experience building user-centric products. You should be a "product craftsperson" who can demonstrate a history of driving tangible, impactful results

Role Overview 

As a Product Manager, you will be responsible for the entire product lifecycle, from initial concept to launch and beyond. You'll act as the central hub, working with stakeholders and clients to define product roadmaps and success metrics.

A key part of your role will be to deeply understand customer and business needs and translate them into clear, actionable requirements for the development team. You will own the product backlog, analyze performance data to identify opportunities, and partner closely with design and engineering to ensure successful execution

Key Responsibilities

• Product Strategy & Execution: You will define and document product requirements, create and maintain a prioritized backlog, and ensure business needs are met throughout the design, development, and delivery phases.
• Data-Driven Decision Making: You will use your strong analytical and problem-solving skills to gather, analyze, and interpret data to prove or disprove hypotheses and guide product evolution. Expertise in Excel and SQL is essential for this.
• Stakeholder & Client Management: You will communicate with internal and external teams, including clients, to manage expectations, present product status, and gather feedback. Strong consultative, listening, and presentation skills are crucial.
• Cross-Functional Collaboration: You will coordinate with various teams—including design, engineering, sales, and support—to build, manage, and evolve the product. A solid understanding of software engineering concepts will help you drive product strategy effectively

Requirements

What We're Looking For

• Product Mindset: You'll be a central figure, coordinating with various teams to build and support the product
• Agile Experience: You must have experience working within Agile and Extreme Programming methodologies in a continuous deployment environment
• Technical Acumen: You should have a solid understanding of software engineering concepts to help drive product strategy
• Exceptional Communication: You should have strong consultative, listening, and presentation skills to effectively communicate with clients and stakeholders
• Analytical and Problem-Solving Skills: We need someone with a strong ability to understand complex business environments and to dive into data using Excel and SQL to derive meaningful insights.
• Attention to Detail: You will need to create clear and precise product documentation and assist in the sales and pre-sales process

Benefits

What We Offer 

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.  
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk. 
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies   
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance. 
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind. 
• And More: Extra perks to support your well-being and professional growth. 

Work Environment 

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results. 
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered. 
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team. 

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.